CN110929133A - Operation and maintenance information query system and method - Google Patents
Operation and maintenance information query system and method Download PDFInfo
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- CN110929133A CN110929133A CN201911203015.7A CN201911203015A CN110929133A CN 110929133 A CN110929133 A CN 110929133A CN 201911203015 A CN201911203015 A CN 201911203015A CN 110929133 A CN110929133 A CN 110929133A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/953—Querying, e.g. by the use of web search engines
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
Abstract
The embodiment of the application provides an operation and maintenance information query system and method, when an instant messaging server receives target query information sent by an instant messaging client, the target query information is forwarded to an operation and maintenance platform, wherein the target query information comprises an information identifier of the operation and maintenance information to be queried; the operation and maintenance platform receives target query information sent by the instant communication server; responding to the target query information, and querying the target operation and maintenance information corresponding to the information identification in the target query information by the operation and maintenance platform; the operation and maintenance platform sends target operation and maintenance information to the instant communication server; and the instant communication server receives the target operation and maintenance information sent by the operation and maintenance platform and forwards the target operation and maintenance information to the instant communication client. The user can obtain the target operation and maintenance information by using the instant messaging client through forwarding of the instant messaging server, login query is not needed to be carried out on the site of the operation and maintenance platform server, and the operation and maintenance information query is more convenient.
Description
Technical Field
The present application relates to the field of computer technologies, and in particular, to an operation and maintenance information query system and method.
Background
As computer technology has developed, web services have become more diverse and complex. Especially for cloud service systems, the kinds of operation and maintenance information are also complicated due to the complexity of the services. In the prior art, when the operation and maintenance information of the system is queried, a query staff needs to manually call a command line tool to query on the site of an operation and maintenance platform server, and the operation and maintenance information is inconvenient to query.
Disclosure of Invention
The embodiment of the application aims to provide an operation and maintenance information query system and method so as to realize convenient operation and maintenance information query. The specific technical scheme is as follows:
in a first aspect, an embodiment of the present application provides an operation and maintenance information query system, where the system includes:
an instant communication server and an operation and maintenance platform;
the instant messaging server is used for forwarding target query information to the operation and maintenance platform when the target query information sent by an instant messaging client is received, wherein the target query information carries an information identifier of the operation and maintenance information to be queried;
the operation and maintenance platform is used for receiving the target query information sent by the instant messaging server; inquiring the target operation and maintenance information represented by the information identifier carried in the target inquiry information; sending the target operation and maintenance information to the instant communication server;
the instant communication server is further configured to receive the target operation and maintenance information sent by the operation and maintenance platform, and forward the target operation and maintenance information to the instant communication client.
In one possible embodiment, the system further comprises: the instant messaging client is used for acquiring target query information input by a user aiming at a preset communication object and sending the target query information to the instant messaging server; and receiving the target operation and maintenance information sent by the instant messaging server, and displaying the target operation and maintenance information.
In a possible implementation manner, the instant messaging client is specifically configured to:
acquiring target query information input by a user in a private chat interface with a preset communication object; or
And acquiring target query information input by a user in a group chat interface aiming at a preset communication object.
In a possible implementation manner, the instant messaging server is specifically configured to: and receiving a communication message sent by the instant communication client, and forwarding the target query information to the operation and maintenance platform when the communication message is the target query information aiming at a preset communication object.
In a possible implementation manner, the information identifier of the operation and maintenance information to be queried is a keyword of the operation and maintenance information to be queried;
the operation and maintenance platform is specifically used for: extracting keywords from the target query information by using a preset keyword extraction rule to obtain each target keyword and the type of each target keyword; calling a preset command line tool according to the corresponding relation between the type of a predetermined keyword and the command type of the preset command line tool, and generating a query command item of the command type corresponding to each target keyword; and inquiring the operation and maintenance information based on each inquiry command item to obtain target operation and maintenance information.
In a possible implementation manner, the operation and maintenance platform is based on cloud storage.
In a second aspect, an embodiment of the present application provides an operation and maintenance information query method, which is applied to an instant messaging server, and the method includes;
when target query information sent by an instant messaging client is received, forwarding the target query information to the operation and maintenance platform so that the operation and maintenance platform queries and returns the target operation and maintenance information represented by the target query information, wherein the target query information carries an information identifier of the operation and maintenance information to be queried;
and receiving the target operation and maintenance information sent by the operation and maintenance platform, and forwarding the target operation and maintenance information to the instant messaging client.
In a possible implementation manner, when receiving target query information sent by an instant messaging client, the forwarding the target query information to the operation and maintenance platform includes:
receiving a communication message sent by an instant communication client;
and when the communication message is target query information aiming at a preset communication object, forwarding the target query information to the operation and maintenance platform.
In a third aspect, an embodiment of the present application provides an operation and maintenance information query method, which is applied to an operation and maintenance platform, and the method includes the steps of;
receiving target query information sent by an instant messaging server, wherein the target query information carries an information identifier of operation and maintenance information to be queried;
inquiring target operation and maintenance information represented by the information identifier carried in the target inquiry information;
and sending the target operation and maintenance information to the instant messaging server.
In a possible implementation manner, the information identifier of the operation and maintenance information to be queried is a keyword of the operation and maintenance information to be queried; the querying of the target operation and maintenance information corresponding to the information identifier includes:
extracting keywords from the target query information by using a preset keyword extraction rule to obtain each target keyword and the type of each target keyword;
calling a preset command line tool according to the corresponding relation between the type of a predetermined keyword and the command type of the preset command line tool, and generating a query command item of the command type corresponding to each target keyword;
and inquiring the operation and maintenance information based on each inquiry command item to obtain target operation and maintenance information.
In a fourth aspect, an embodiment of the present application provides an operation and maintenance information query method, which is applied to an instant messaging client, and the method includes;
acquiring target query information input by a user aiming at a preset communication object, and sending the target query information to an instant communication server;
and receiving the target operation and maintenance information sent by the instant messaging server, and displaying the target operation and maintenance information.
In a possible implementation manner, the acquiring target query information input by a user for a preset communication object includes:
acquiring target query information input by a user in a private chat interface with a preset communication object; or
And acquiring target query information input by a user in a group chat interface aiming at a preset communication object.
In a fifth aspect, an embodiment of the present application provides an operation and maintenance information query device, which is applied to an instant messaging server, and the device includes;
the query information forwarding module is used for forwarding the target query information to the operation and maintenance platform when receiving the target query information sent by the instant messaging client, so that the operation and maintenance platform queries and returns the target operation and maintenance information represented by the target query information, wherein the target query information carries an information identifier of the operation and maintenance information to be queried;
and the operation and maintenance information forwarding module is used for receiving the target operation and maintenance information sent by the operation and maintenance platform and forwarding the target operation and maintenance information to the instant messaging client.
In a possible implementation manner, the query information forwarding module is specifically configured to: receiving a communication message sent by an instant communication client; and when the communication message is target query information aiming at a preset communication object, forwarding the target query information to the operation and maintenance platform.
In a sixth aspect, an embodiment of the present application provides an operation and maintenance information query device, which is applied to an operation and maintenance platform, and the device includes;
the query information receiving module is used for receiving target query information sent by the instant messaging server, wherein the target query information carries an information identifier of the operation and maintenance information to be queried;
the operation and maintenance information query module is used for querying the target operation and maintenance information represented by the information identifier carried in the target query information;
and the operation and maintenance information sending module is used for sending the target operation and maintenance information to the instant messaging server.
In a possible implementation manner, the information identifier of the operation and maintenance information to be queried is a keyword of the operation and maintenance information to be queried; the operation and maintenance information query module is specifically configured to: extracting keywords from the target query information by using a preset keyword extraction rule to obtain each target keyword and the type of each target keyword; calling a preset command line tool according to the corresponding relation between the type of a predetermined keyword and the command type of the preset command line tool, and generating a query command item of the command type corresponding to each target keyword; and inquiring the operation and maintenance information based on each inquiry command item to obtain target operation and maintenance information.
In a seventh aspect, an embodiment of the present application provides an operation and maintenance information query device, which is applied to an instant messaging client, where the operation and maintenance information query device includes;
the query information sending module is used for acquiring target query information input by a user aiming at a preset communication object and sending the target query information to the instant communication server;
and the operation and maintenance information receiving module is used for receiving the target operation and maintenance information sent by the instant messaging server and displaying the target operation and maintenance information.
In a possible implementation manner, the query information sending module is specifically configured to: acquiring target query information input by a user in a private chat interface with a preset communication object; or acquiring target query information input by the user in the group chat interface aiming at the preset communication object.
The operation and maintenance information query system and method provided by the embodiment of the application forward target query information to an operation and maintenance platform when the target query information sent by an instant messaging client is received by an instant messaging server, wherein the target query information comprises an information identifier of the operation and maintenance information to be queried; the operation and maintenance platform receives target query information sent by the instant communication server; responding to the target query information, and querying the target operation and maintenance information corresponding to the information identification in the target query information by the operation and maintenance platform; the operation and maintenance platform sends target operation and maintenance information to the instant communication server; and the instant communication server receives the target operation and maintenance information sent by the operation and maintenance platform and forwards the target operation and maintenance information to the instant communication client. The user can obtain the target operation and maintenance information by using the instant messaging client through forwarding of the instant messaging server, login query is not needed to be carried out on the site of the operation and maintenance platform server, and the operation and maintenance information query is more convenient. Of course, not all advantages described above need to be achieved at the same time in the practice of any one product or method of the present application.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present application, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a first schematic diagram of an operation and maintenance information query system according to an embodiment of the present application;
fig. 2 is a second schematic diagram of an operation and maintenance information query system according to an embodiment of the present application;
FIG. 3 is a schematic diagram illustrating communication interaction between the operation and maintenance information query systems according to an embodiment of the present disclosure;
fig. 4 is a first schematic diagram of an operation and maintenance information query method according to an embodiment of the present application;
fig. 5 is a second schematic diagram of an operation and maintenance information query method according to an embodiment of the present application;
fig. 6 is a third schematic diagram of an operation and maintenance information query method according to an embodiment of the present application;
fig. 7 is a first schematic diagram of an operation and maintenance information query device according to an embodiment of the present application;
fig. 8 is a second schematic diagram of an operation and maintenance information query device according to an embodiment of the present application;
fig. 9 is a schematic diagram of an instant messaging server according to an embodiment of the present application.
Detailed Description
The technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
In the prior art, when the operation and maintenance information of the system is queried, a query worker needs to master the use of a command line tool, the query worker manually calls the command line tool to query on the site of a system server, and the operation and maintenance information is inconvenient to query.
In view of this, an embodiment of the present application provides an operation and maintenance information query system, and referring to fig. 1, the system includes:
an instant messaging server 11 and an operation and maintenance platform 12.
The instant messaging server 11 is configured to forward target query information to the operation and maintenance platform 12 when receiving the target query information sent by the instant messaging client, where the target query information carries an information identifier of the operation and maintenance information to be queried.
The operation and maintenance platform 12 is configured to receive the target query information sent by the instant messaging server 11; inquiring the target operation and maintenance information represented by the information identifier carried in the target inquiry information; and sending the target operation and maintenance information to the instant messaging server 11.
The instant messaging server 11 is further configured to receive the target operation and maintenance information sent by the operation and maintenance platform 12, and forward the target operation and maintenance information to the instant messaging client.
The Instant Messaging server 11 is a server with a Messaging function, and specifically, the Instant Messaging server 11 may be an internal IM (Instant Messaging) server.
In the embodiment of the application, the user can obtain the target operation and maintenance information by using the instant messaging client through forwarding of the instant messaging server, login query is not needed to be carried out on the operation and maintenance platform server on site, and the operation and maintenance information query is more convenient.
In a possible embodiment, referring to fig. 2, the system further comprises: an instant messaging client 13, configured to obtain target query information input by a user for a preset messaging object, and send the target query information to the instant messaging server 11; and receiving the target operation and maintenance information sent by the instant messaging server 11, and displaying the target operation and maintenance information.
The instant messaging client 13 may be a communication device, or may be an IM client running on a smart phone or a personal computer.
The communication process between the instant messaging server 11, the operation and maintenance platform 12 and the instant messaging client 13 can be as shown in fig. 3: the instant messaging client 13 sends the target query information to the instant messaging server 11, and the instant messaging server 11 forwards the target query information to the operation and maintenance platform 12. The operation and maintenance platform 12 calls a word cutting function of the operation and maintenance platform to extract keywords from the target query information to obtain target keywords; the operation and maintenance platform 12 calls its own query function to query the operation and maintenance information according to the target keyword, thereby obtaining the target operation and maintenance information. The operation and maintenance platform 12 sends the target operation and maintenance information to the instant messaging server 11, the instant messaging server 11 receives the target operation and maintenance information and forwards the target operation and maintenance information to the instant messaging client 13, and the instant messaging client 13 receives and displays the target operation and maintenance information, so that the operation and maintenance information is remotely inquired, and the inquiry mode is more convenient and flexible.
In a possible implementation manner, the information identifier of the operation and maintenance information to be queried is a keyword of the operation and maintenance information to be queried; when the target operation and maintenance information corresponding to the information identifier is queried, the operation and maintenance platform 12 is specifically configured to: and extracting keywords from the target query information by using a preset keyword extraction rule to obtain each target keyword and the type of each target keyword. And calling a preset command line tool according to the corresponding relation between the type of the predetermined keyword and the command type of the preset command line tool, and generating a query command item of the command type corresponding to each target keyword. And inquiring the operation and maintenance information based on the inquiry command items to obtain target operation and maintenance information.
The preset keyword extraction rule can be set in a user-defined mode, the keyword extraction rule in the prior art can be directly reused, and the method is not particularly limited in the application. The keywords correspond to related keyword types, for example, the keyword type corresponding to the keyword "beijing 1 cluster" is a cluster name, and the keyword type corresponding to the keyword "downtime amount" is a project object, and the like.
And generating query command items corresponding to the target keywords by adopting corresponding command types based on the types of the keywords and the command types of the preset command line tool. For example, the command type corresponding to the cluster name may be fsck, and the query command item of the keyword "Beijing 1 cluster" may be fsck bg _ 1. And operating each query command item to query the operation and maintenance information to obtain the target operation and maintenance information.
In the embodiment of the application, the inquirer can directly inquire the operation and maintenance information through the keywords without mastering the use method of a command line tool, and the operation and maintenance information is convenient to inquire.
In a possible implementation manner, when obtaining the target query information input by the user for the preset communication object, the instant messaging client 13 is specifically configured to: acquiring target query information input by a user in a private chat interface with a preset communication object; or acquiring target query information input by the user in the group chat interface aiming at the preset communication object.
The preset communication object can be set in a customized manner according to actual conditions, for example, the preset communication object can be set as a robot a, and the private chat information sent to the robot a by the user through the instant messaging client 13 and the information of @ robot a in the group chat are both target query information.
In a possible implementation manner, the instant messaging server 11 is specifically configured to: receiving the communication message sent by the instant communication client 13, and forwarding the target query information to the operation and maintenance platform 12 when the communication message is the target query information for a preset communication object.
The instant messaging server 11 is also used for information communication between a plurality of instant messaging clients 13, and in order to distinguish normal communication information between the instant messaging clients 13 from query information for the operation and maintenance platform 12, a preset communication object may be set, and a communication message for the preset communication object is used as target query information, and the operation and maintenance platform 12 forwards the target query information.
In a possible implementation manner, the operation and maintenance platform is based on cloud storage.
The embodiment of the application also provides an operation and maintenance information query method, which is applied to an instant messaging server, and is shown in fig. 4, wherein the method comprises the following steps;
s401, when target query information sent by an instant messaging client is received, forwarding the target query information to the operation and maintenance platform so that the operation and maintenance platform queries and returns the target operation and maintenance information represented by the target query information, wherein the target query information carries an information identifier of the operation and maintenance information to be queried.
S402, receiving the target operation and maintenance information sent by the operation and maintenance platform, and forwarding the target operation and maintenance information to the instant messaging client.
In a possible implementation manner, the forwarding, when receiving target query information sent by an instant messaging client, the target query information to the operation and maintenance platform includes:
step one, receiving a communication message sent by an instant communication client.
And step two, when the communication message is target query information aiming at a preset communication object, forwarding the target query information to the operation and maintenance platform.
The embodiment of the application also provides an operation and maintenance information query method, which is applied to an operation and maintenance platform, and is shown in fig. 5, and the method comprises the following steps of;
s501, receiving target query information sent by the instant messaging server, wherein the target query information carries an information identifier of the operation and maintenance information to be queried.
And S502, inquiring the target operation and maintenance information represented by the information identifier carried in the target inquiry information.
And S503, sending the target operation and maintenance information to the instant messaging server.
In a possible implementation manner, the information identifier of the operation and maintenance information to be queried is a keyword of the operation and maintenance information to be queried; the querying the target operation and maintenance information corresponding to the information identifier includes:
step one, extracting keywords from the target query information by using a preset keyword extraction rule to obtain each target keyword and the type of each target keyword.
Step two, calling a preset command line tool according to the corresponding relation between the type of the predetermined keyword and the command type of the preset command line tool, and generating a query command item of the command type corresponding to each target keyword.
And step three, carrying out operation and maintenance information query based on the query command items to obtain target operation and maintenance information.
The embodiment of the application also provides an operation and maintenance information query method, which is applied to an instant messaging client, and is shown in fig. 6, and the method comprises the following steps;
s601, acquiring target query information input by a user aiming at a preset communication object, and sending the target query information to an instant communication server.
S602, receiving the target operation and maintenance information sent by the instant messaging server, and displaying the target operation and maintenance information.
In a possible implementation manner, the acquiring target query information input by the user for the preset communication object includes:
acquiring target query information input by a user in a private chat interface with a preset communication object; or
And acquiring target query information input by a user in a group chat interface aiming at a preset communication object.
The embodiment of the present application further provides an operation and maintenance information query device, which is applied to an instant messaging server, and referring to fig. 7, the device includes;
the query information forwarding module 701 is configured to forward, when receiving target query information sent by an instant messaging client, the target query information to the operation and maintenance platform, so that the operation and maintenance platform queries and returns target operation and maintenance information represented by the target query information, where the target query information carries an information identifier of the operation and maintenance information to be queried;
an operation and maintenance information forwarding module 702, configured to receive the target operation and maintenance information sent by the operation and maintenance platform, and forward the target operation and maintenance information to the instant messaging client.
In a possible implementation manner, the query information forwarding module 701 is specifically configured to: receiving a communication message sent by an instant communication client; and when the communication message is target query information aiming at a preset communication object, forwarding the target query information to the operation and maintenance platform.
The embodiment of the present application further provides an operation and maintenance information query device, which is applied to an operation and maintenance platform, and is shown in fig. 8, where the device includes;
the query information receiving module 801 is configured to receive target query information sent by an instant messaging server, where the target query information carries an information identifier of operation and maintenance information to be queried.
And an operation and maintenance information query module 802, configured to query the target operation and maintenance information represented by the information identifier carried in the target query information.
An operation and maintenance information sending module 803, configured to send the target operation and maintenance information to the instant messaging server.
In a possible implementation manner, the information identifier of the operation and maintenance information to be queried is a keyword of the operation and maintenance information to be queried; the operation and maintenance information query module 802 is specifically configured to: extracting keywords from the target query information by using a preset keyword extraction rule to obtain each target keyword and the type of each target keyword; calling a preset command line tool according to the corresponding relation between the type of a predetermined keyword and the command type of the preset command line tool, and generating a query command item of the command type corresponding to each target keyword; and inquiring the operation and maintenance information based on the inquiry command items to obtain target operation and maintenance information.
The embodiment of the application also provides an operation and maintenance information inquiry device, which is applied to an instant messaging client and comprises a server, a server and a server, wherein the server is used for storing the operation and maintenance information;
the query information sending module is used for acquiring target query information input by a user aiming at a preset communication object and sending the target query information to the instant communication server;
and the operation and maintenance information receiving module is used for receiving the target operation and maintenance information sent by the instant messaging server and displaying the target operation and maintenance information.
In a possible implementation manner, the query information sending module is specifically configured to: acquiring target query information input by a user in a private chat interface with a preset communication object; or acquiring target query information input by the user in the group chat interface aiming at the preset communication object.
An embodiment of the present application further provides an instant messaging server, including: a processor and a memory; the memory is used for storing computer programs; the processor is used for implementing any one of the operation and maintenance information query methods applied to the instant messaging server when executing the computer program stored in the memory.
Optionally, referring to fig. 9, the instant messaging server according to the embodiment of the present application further includes a communication interface 902 and a communication bus 904, where the processor 901, the communication interface 902, and the memory 903 complete communication with each other through the communication bus 904.
The embodiment of the present application further provides an operation and maintenance platform, including: a processor and a memory; the memory is used for storing computer programs; the processor is used for implementing any one of the operation and maintenance information query methods applied to the operation and maintenance platform when executing the computer program stored in the memory.
An embodiment of the present application further provides an instant messaging client, including: a processor and a memory; the memory is used for storing computer programs; the processor is used for implementing any one of the operation and maintenance information query methods applied to the instant messaging client when executing the computer program stored in the memory.
The communication bus mentioned in the electronic device may be a PCI (Peripheral component interconnect) bus, an EISA (Extended Industry standard architecture) bus, or the like. The communication bus may be divided into an address bus, a data bus, a control bus, etc. For ease of illustration, only one thick line is shown, but this does not mean that there is only one bus or one type of bus.
The communication interface is used for communication between the electronic equipment and other equipment.
The Memory may include a RAM (Random Access Memory) or an NVM (Non-Volatile Memory), such as at least one disk Memory. Optionally, the memory may also be at least one memory device located remotely from the processor.
The Processor may be a general-purpose Processor, including a Central Processing Unit (CPU), a Network Processor (NP), and the like; but also a DSP (Digital Signal Processing), an ASIC (Application Specific Integrated Circuit), an FPGA (Field Programmable Gate Array) or other Programmable logic device, discrete Gate or transistor logic device, discrete hardware component.
An embodiment of the present application further provides a computer-readable storage medium, where a computer program is stored in the computer-readable storage medium, and when the computer program is executed by a processor, the method for querying operation and maintenance information applied to an instant messaging server is implemented.
An embodiment of the present application further provides a computer-readable storage medium, where a computer program is stored in the computer-readable storage medium, and when the computer program is executed by a processor, the method for querying operation and maintenance information applied to an operation and maintenance platform is implemented.
An embodiment of the present application further provides a computer-readable storage medium, where a computer program is stored in the computer-readable storage medium, and when the computer program is executed by a processor, the method for querying operation and maintenance information applied to an instant messaging client is implemented.
It should be noted that, in this document, the technical features in the various alternatives can be combined to form the scheme as long as the technical features are not contradictory, and the scheme is within the scope of the disclosure of the present application. Relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
All the embodiments in the present specification are described in a related manner, and the same and similar parts among the embodiments may be referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, for the embodiments of the apparatus, the electronic device, and the storage medium, since they are substantially similar to the method embodiments, the description is relatively simple, and for the relevant points, reference may be made to the partial description of the method embodiments.
The above description is only for the preferred embodiment of the present application, and is not intended to limit the scope of the present application. Any modification, equivalent replacement, improvement and the like made within the spirit and principle of the present application are included in the protection scope of the present application.
Claims (18)
1. An operation and maintenance information query system, the system comprising:
an instant communication server and an operation and maintenance platform;
the instant messaging server is used for forwarding target query information to the operation and maintenance platform when the target query information sent by an instant messaging client is received, wherein the target query information carries an information identifier of the operation and maintenance information to be queried;
the operation and maintenance platform is used for receiving the target query information sent by the instant messaging server; inquiring the target operation and maintenance information represented by the information identifier carried in the target inquiry information; sending the target operation and maintenance information to the instant communication server;
the instant communication server is further configured to receive the target operation and maintenance information sent by the operation and maintenance platform, and forward the target operation and maintenance information to the instant communication client.
2. The system of claim 1, further comprising: the instant messaging client is used for acquiring target query information input by a user aiming at a preset communication object and sending the target query information to the instant messaging server; and receiving the target operation and maintenance information sent by the instant messaging server, and displaying the target operation and maintenance information.
3. The system of claim 2, wherein the instant messaging client is specifically configured to:
acquiring target query information input by a user in a private chat interface with a preset communication object; or
And acquiring target query information input by a user in a group chat interface aiming at a preset communication object.
4. The system of claim 1, wherein the instant messaging server is specifically configured to: and receiving a communication message sent by the instant communication client, and forwarding the target query information to the operation and maintenance platform when the communication message is the target query information aiming at a preset communication object.
5. The system according to claim 1, wherein the information identifier of the operation and maintenance information to be queried is a keyword of the operation and maintenance information to be queried;
the operation and maintenance platform is specifically used for: extracting keywords from the target query information by using a preset keyword extraction rule to obtain each target keyword and the type of each target keyword; calling a preset command line tool according to the corresponding relation between the type of a predetermined keyword and the command type of the preset command line tool, and generating a query command item of the command type corresponding to each target keyword; and inquiring the operation and maintenance information based on each inquiry command item to obtain target operation and maintenance information.
6. The system according to any one of claims 1 to 5, wherein the operation and maintenance platform is a cloud storage-based operation and maintenance platform.
7. An operation and maintenance information query method is applied to an instant messaging server, and comprises the following steps;
when target query information sent by an instant messaging client is received, forwarding the target query information to the operation and maintenance platform so that the operation and maintenance platform queries and returns the target operation and maintenance information represented by the target query information, wherein the target query information carries an information identifier of the operation and maintenance information to be queried;
and receiving the target operation and maintenance information sent by the operation and maintenance platform, and forwarding the target operation and maintenance information to the instant messaging client.
8. The method of claim 7, wherein the forwarding the target query information to the operation and maintenance platform when receiving the target query information sent by the instant messaging client comprises:
receiving a communication message sent by an instant communication client;
and when the communication message is target query information aiming at a preset communication object, forwarding the target query information to the operation and maintenance platform.
9. An operation and maintenance information query method is applied to an operation and maintenance platform, and comprises the following steps of;
receiving target query information sent by an instant messaging server, wherein the target query information carries an information identifier of operation and maintenance information to be queried;
inquiring target operation and maintenance information represented by the information identifier carried in the target inquiry information;
and sending the target operation and maintenance information to the instant messaging server.
10. The method according to claim 9, wherein the information identifier of the operation and maintenance information to be queried is a keyword of the operation and maintenance information to be queried; the querying of the target operation and maintenance information corresponding to the information identifier includes:
extracting keywords from the target query information by using a preset keyword extraction rule to obtain each target keyword and the type of each target keyword;
calling a preset command line tool according to the corresponding relation between the type of a predetermined keyword and the command type of the preset command line tool, and generating a query command item of the command type corresponding to each target keyword;
and inquiring the operation and maintenance information based on each inquiry command item to obtain target operation and maintenance information.
11. An operation and maintenance information query method is applied to an instant messaging client, and comprises the following steps;
acquiring target query information input by a user aiming at a preset communication object, and sending the target query information to an instant communication server;
and receiving the target operation and maintenance information sent by the instant messaging server, and displaying the target operation and maintenance information.
12. The method of claim 11, wherein the obtaining of the target query information input by the user for the preset communication object comprises:
acquiring target query information input by a user in a private chat interface with a preset communication object; or
And acquiring target query information input by a user in a group chat interface aiming at a preset communication object.
13. An operation and maintenance information inquiry device is applied to an instant messaging server, and comprises a server body, a server body and a server body;
the query information forwarding module is used for forwarding the target query information to the operation and maintenance platform when receiving the target query information sent by the instant messaging client, so that the operation and maintenance platform queries and returns the target operation and maintenance information represented by the target query information, wherein the target query information carries an information identifier of the operation and maintenance information to be queried;
and the operation and maintenance information forwarding module is used for receiving the target operation and maintenance information sent by the operation and maintenance platform and forwarding the target operation and maintenance information to the instant messaging client.
14. The apparatus according to claim 13, wherein the query information forwarding module is specifically configured to: receiving a communication message sent by an instant communication client; and when the communication message is target query information aiming at a preset communication object, forwarding the target query information to the operation and maintenance platform.
15. An operation and maintenance information inquiry device is applied to an operation and maintenance platform, and comprises a server, a server and a server, wherein the server is used for storing operation and maintenance information;
the query information receiving module is used for receiving target query information sent by the instant messaging server, wherein the target query information carries an information identifier of the operation and maintenance information to be queried;
the operation and maintenance information query module is used for querying the target operation and maintenance information represented by the information identifier carried in the target query information;
and the operation and maintenance information sending module is used for sending the target operation and maintenance information to the instant messaging server.
16. The apparatus according to claim 15, wherein the information identifier of the operation and maintenance information to be queried is a keyword of the operation and maintenance information to be queried;
the operation and maintenance information query module is specifically configured to: extracting keywords from the target query information by using a preset keyword extraction rule to obtain each target keyword and the type of each target keyword; calling a preset command line tool according to the corresponding relation between the type of a predetermined keyword and the command type of the preset command line tool, and generating a query command item of the command type corresponding to each target keyword; and inquiring the operation and maintenance information based on each inquiry command item to obtain target operation and maintenance information.
17. An operation and maintenance information inquiry device is applied to an instant messaging client, and comprises a server, a server and a server, wherein the server is used for storing operation and maintenance information;
the query information sending module is used for acquiring target query information input by a user aiming at a preset communication object and sending the target query information to the instant communication server;
and the operation and maintenance information receiving module is used for receiving the target operation and maintenance information sent by the instant messaging server and displaying the target operation and maintenance information.
18. The apparatus of claim 17, wherein the query information sending module is specifically configured to: acquiring target query information input by a user in a private chat interface with a preset communication object; or acquiring target query information input by the user in the group chat interface aiming at the preset communication object.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201911203015.7A CN110929133A (en) | 2019-11-29 | 2019-11-29 | Operation and maintenance information query system and method |
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| CN201911203015.7A CN110929133A (en) | 2019-11-29 | 2019-11-29 | Operation and maintenance information query system and method |
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| CN111698280A (en) * | 2020-04-24 | 2020-09-22 | 杭州传化智能制造科技有限公司 | Operation and maintenance method, system, computer equipment and storage medium for cross-communication platform |
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