CN111355837A - Incoming call processing method and device, telephone anti-harassment system and readable storage medium - Google Patents

Incoming call processing method and device, telephone anti-harassment system and readable storage medium Download PDF

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Publication number
CN111355837A
CN111355837A CN201811588391.8A CN201811588391A CN111355837A CN 111355837 A CN111355837 A CN 111355837A CN 201811588391 A CN201811588391 A CN 201811588391A CN 111355837 A CN111355837 A CN 111355837A
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China
Prior art keywords
incoming call
communication system
preset
content
harassment
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CN201811588391.8A
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Chinese (zh)
Inventor
章璐
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ZTE Corp
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ZTE Corp
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Priority to CN201811588391.8A priority Critical patent/CN111355837A/en
Priority to PCT/CN2019/109101 priority patent/WO2020134291A1/en
Publication of CN111355837A publication Critical patent/CN111355837A/en
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/64Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H04M1/65Recording arrangements for recording a message from the calling party
    • H04M1/6505Recording arrangements for recording a message from the calling party storing speech in digital form
    • H04M1/651Recording arrangements for recording a message from the calling party storing speech in digital form with speech synthesis
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M19/00Current supply arrangements for telephone systems
    • H04M19/02Current supply arrangements for telephone systems providing ringing current or supervisory tones, e.g. dialling tone or busy tone
    • H04M19/04Current supply arrangements for telephone systems providing ringing current or supervisory tones, e.g. dialling tone or busy tone the ringing-current being generated at the substations
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/64Automatic arrangements for answering calls; Automatic arrangements for recording messages for absent subscribers; Arrangements for recording conversations
    • H04M1/65Recording arrangements for recording a message from the calling party
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/66Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
    • H04M1/663Preventing unauthorised calls to a telephone set
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/66Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
    • H04M1/663Preventing unauthorised calls to a telephone set
    • H04M1/665Preventing unauthorised calls to a telephone set by checking the validity of a code
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/66Substation equipment, e.g. for use by subscribers with means for preventing unauthorised or fraudulent calling
    • H04M1/667Preventing unauthorised calls from a telephone set
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/72Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/724User interfaces specially adapted for cordless or mobile telephones
    • H04M1/72448User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions
    • H04M1/72454User interfaces specially adapted for cordless or mobile telephones with means for adapting the functionality of the device according to specific conditions according to context-related or environment-related conditions
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M1/00Substation equipment, e.g. for use by subscribers
    • H04M1/72Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
    • H04M1/725Cordless telephones

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Security & Cryptography (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Environmental & Geological Engineering (AREA)
  • Human Computer Interaction (AREA)
  • Telephone Function (AREA)
  • Telephonic Communication Services (AREA)

Abstract

The invention discloses an incoming call processing method, which comprises the following steps: when an incoming call sent by a communication system is received, detecting whether the incoming call number corresponding to the incoming call is a preset trustable number; if the incoming call number is not a preset trustable number, answering and recording the incoming call and acquiring incoming call content corresponding to the incoming call; judging whether the incoming call content meets a preset incoming call putting-through condition or not; and if the incoming call content does not accord with the incoming call putting-through condition, sending an incoming call rejection message to the communication system so that the communication system can execute incoming call rejection operation. The invention also discloses an incoming call processing device, a telephone anti-harassment system and a computer readable storage medium. The invention improves the capability of preventing harassing calls.

Description

Incoming call processing method and device, telephone anti-harassment system and readable storage medium
Technical Field
The present invention relates to the field of communications technologies, and in particular, to an incoming call processing method and apparatus, a telephone anti-harassment system, and a readable storage medium.
Background
With the popularization of communication terminals such as mobile phones and the like, users often receive various advertisement promotion and harassing calls in daily life, so that the normal work and life of the users are influenced, and poor experience is brought to the users. At present, a number label service is provided by many mobile phone manufacturers, and when incoming calls such as harassing calls and advertisement promotion are received, the incoming call types such as 'harassing calls' and 'advertisement promotion' are displayed on a mobile phone screen, so that users can reject the incoming calls conveniently. However, this method still has certain limitations, for example, after the user refuses the incoming call, the dialing party may replace the number to continue the dialing, and the harassing call cannot be effectively prevented. Thus, the ability to prevent nuisance calls has yet to be improved.
Disclosure of Invention
The invention mainly aims to provide an incoming call processing method, an incoming call processing device, a telephone anti-harassment system and a readable storage medium, and aims to solve the problem that the anti-harassment telephone capability is not high in the prior art.
In order to achieve the above object, the present invention provides an incoming call processing method, including the steps of:
when an incoming call sent by a communication system is received, detecting whether the incoming call number corresponding to the incoming call is a preset trustable number;
if the incoming call number is not a preset trustable number, answering and recording the incoming call and acquiring incoming call content corresponding to the incoming call;
judging whether the incoming call content meets a preset incoming call putting-through condition or not;
and if the incoming call content does not accord with the incoming call putting-through condition, sending an incoming call rejection message to the communication system so that the communication system can execute incoming call rejection operation.
In addition, to achieve the above object, the present invention further provides an incoming call processing apparatus, including:
the anti-harassment processing module is used for detecting whether the incoming call number corresponding to the incoming call is a preset trustable number or not when the incoming call sent by the communication system is received;
the answering and recording module is used for answering and recording the incoming call and acquiring the incoming call content corresponding to the incoming call if the incoming call number is not a preset trustable number;
the semantic recognition module is used for judging whether the incoming call content meets a preset incoming call putting-through condition or not;
and the call forwarding module is used for sending a call rejection message to the communication system if the call content does not accord with the call putting-through condition so as to enable the communication system to execute call rejection operation.
In addition, in order to achieve the above object, the present invention further provides a telephone anti-harassment system, which includes the incoming call processing device as described above.
In addition, to achieve the above object, the present invention further provides a computer readable storage medium, having an incoming call processing program stored thereon, where the incoming call processing program, when executed by a processor, implements the steps of the incoming call processing method as described above.
In the technical scheme of the invention, when a calling party initiates a call through a calling user terminal, a communication system receives the incoming call, the communication system forwards the incoming call to a telephone anti-harassment system, detects whether the incoming call number corresponding to the incoming call is a preset trustable number when receiving the incoming call sent by the communication system, if the incoming call number is not the preset trustable number, the incoming call is answered and recorded, the incoming call content corresponding to the incoming call is obtained, whether the incoming call content meets a preset incoming call release condition or not is judged, if the incoming call content does not meet the incoming call release condition, an incoming call refusal message is sent to the communication system, and the communication system executes incoming call refusal operation, thereby effectively preventing harassment calls and improving the ability of anti-harassment calls.
Drawings
FIG. 1 is a schematic diagram of a telephone anti-harassment system architecture of a hardware operating environment according to an embodiment of the present invention;
FIG. 2 is a flowchart illustrating a first embodiment of an incoming call processing method according to the present invention;
fig. 3 is a system diagram of an alternative telephone system according to an embodiment of the present invention;
FIG. 4 is an interaction diagram of an alternative setup update for semantic content of a user according to an embodiment of the present invention;
FIG. 5 is a flowchart illustrating a second embodiment of an incoming call processing method according to the present invention;
fig. 6 is a schematic diagram of an alternative incoming call processing flow according to an embodiment of the present invention;
FIG. 7 is a flowchart illustrating a third exemplary embodiment of an incoming call processing method according to the present invention;
FIG. 8 is an interaction diagram illustrating an alternative setup for updating a list of trust numbers of a user using a web page according to an embodiment of the present invention;
fig. 9 is a schematic flowchart of an alternative procedure for updating a user's list of trust numbers using SIP protocol settings according to an embodiment of the present invention;
FIG. 10 is an interaction diagram illustrating an alternative way of obtaining voice interaction content using a web page according to an embodiment of the present invention;
FIG. 11 is a flow chart illustrating an alternative method for obtaining voice interactive content using SIP protocol according to an embodiment of the present invention;
fig. 12 is a functional block diagram of an incoming call processing device according to an embodiment of the present invention.
The implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
The solution of the embodiment of the invention is mainly as follows: when a calling party initiates a call through a calling user terminal, when a communication system receives the incoming call, the communication system forwards the incoming call to a telephone anti-harassment system, when the incoming call sent by the communication system is received, whether the incoming call number corresponding to the incoming call is a preset trustable number is detected, if the incoming call number is not the preset trustable number, the incoming call is answered and recorded, the incoming call content corresponding to the incoming call is obtained, whether the incoming call content meets the preset incoming call put-through condition is judged, if the incoming call content does not meet the incoming call put-through condition, an incoming call refusing message is sent to the communication system, and the communication system executes incoming call refusing operation, so that harassment calls are effectively prevented, and the ability of preventing harassment calls is improved. By the technical scheme of the embodiment of the invention, the problem of low anti-harassment call capability is solved.
The embodiment of the invention provides a telephone anti-harassment system.
Referring to fig. 1, fig. 1 is a schematic structural diagram of a telephone anti-harassment system in a hardware operating environment according to an embodiment of the present invention.
In the following description, suffixes such as "module", "component", or "unit" used to denote elements are used only for facilitating the explanation of the present invention, and have no specific meaning in itself. Thus, "module", "component" or "unit" may be used mixedly.
As shown in fig. 1, the telephone anti-harassment system may include: a processor 1001, a communication bus 1002, a user interface 1003, a network interface 1004, and a memory 1005. Wherein a communication bus 1002 is used to enable connective communication between these components. In one embodiment, the user interface 1003 may be one or more suitable interfaces such as a Display (Display), an input unit such as a Keyboard (Keyboard), and in other embodiments, the user interface 1003 may be a standard wired interface, a wireless interface, and the like. The network interface 1004 may be a standard wired interface, a wireless interface (e.g., a WI-FI interface), or an interface to one or more suitable network devices. The memory 1005 may be a high-speed RAM memory, a non-volatile memory (non-volatile memory), or the like, such as a magnetic disk memory. In one embodiment, the memory 1005 may be a storage device independent of the processor 1001.
It will be appreciated by a person skilled in the art that the structure of the telephone anti-harassment system shown in fig. 1 does not constitute a limitation of the telephone anti-harassment system, and may comprise more or less components than those shown, or some components may be combined, or a different arrangement of components.
As shown in fig. 1, a memory 1005, which is a kind of computer storage medium, may include an operating system, a network communication module, and an incoming call processing program therein.
In the present invention, the telephone anti-harassment system calls the incoming call processing program stored in the memory 1005 through the processor 1001, and executes the following operations:
when an incoming call sent by a communication system is received, detecting whether the incoming call number corresponding to the incoming call is a preset trustable number;
if the incoming call number is not a preset trustable number, answering and recording the incoming call and acquiring incoming call content corresponding to the incoming call;
judging whether the incoming call content meets a preset incoming call putting-through condition or not;
and if the incoming call content does not accord with the incoming call putting-through condition, sending an incoming call rejection message to the communication system so that the communication system can execute incoming call rejection operation.
In one embodiment, the processor 1001 may call an incoming call processing program stored in the memory 1005, and further perform the following operations:
inquiring a preset trust number list, and searching whether a telephone number is matched with the incoming call number in the trust number list;
if so, determining the incoming call number as a preset trustable number;
if not, determining that the incoming call number is not a preset trustable number.
In one embodiment, the processor 1001 may call an incoming call processing program stored in the memory 1005, and further perform the following operations:
answering and recording the incoming call, and performing voice/key interaction with a calling party to acquire voice/key information of the calling party;
and analyzing, identifying and processing the voice/key information to acquire the corresponding incoming call content.
In one embodiment, the processor 1001 may call an incoming call processing program stored in the memory 1005, and further perform the following operations:
and if the incoming call content meets the incoming call opening condition, forwarding the incoming call to the communication system so as to enable the communication system to initiate paging operation.
In one embodiment, the processor 1001 may call an incoming call processing program stored in the memory 1005, and further perform the following operations:
when an incoming call number trust setting request is received, adding the incoming call number to a preset trust number list so as to update the trust number list.
In one embodiment, the processor 1001 may call an incoming call processing program stored in the memory 1005, and further perform the following operations:
judging whether the incoming call content is matched with preset user semantic content;
if yes, judging that the incoming call content meets the incoming call opening condition;
if not, the incoming call content is judged not to accord with the incoming call discharge condition.
In one embodiment, the processor 1001 may call an incoming call processing program stored in the memory 1005, and further perform the following operations:
and if the incoming call number is a preset trustable number, forwarding the incoming call to the communication system so that the communication system initiates a paging operation.
In one embodiment, the processor 1001 may call an incoming call processing program stored in the memory 1005, and further perform the following operations:
and sending the incoming call interception information corresponding to the incoming call to a called party terminal so that the called party terminal can display the incoming call interception information, wherein the incoming call interception information comprises an incoming call number and incoming call content.
According to the scheme, when a calling party initiates a call through a calling party terminal, and a communication system receives the incoming call, the communication system forwards the incoming call to a telephone anti-harassment system, detects whether the incoming call number corresponding to the incoming call is a preset trustable number when the incoming call sent by the communication system is received, and if the incoming call number is not the preset trustable number, the communication system answers and records the incoming call, acquires the incoming call content corresponding to the incoming call, judges whether the incoming call content meets a preset incoming call release condition, and sends an incoming call refusal message to the communication system if the incoming call content does not meet the incoming call release condition, so that incoming call refusal operation is executed by the communication system, and harassment calls are effectively prevented, and the ability of preventing harassment calls is improved.
Based on the hardware structure, the embodiment of the incoming call processing method is provided.
Referring to fig. 2, fig. 2 is a flowchart illustrating an incoming call processing method according to a first embodiment of the present invention.
In a first embodiment, the incoming call processing method includes the steps of:
step S10, when an incoming call sent by a communication system is received, detecting whether the incoming call number corresponding to the incoming call is a preset trustable number; if not, go to step S20; if yes, go to step S50;
step S20, answering and recording the incoming call, and acquiring the incoming call content corresponding to the incoming call;
step S30, judging whether the incoming call content meets the preset incoming call opening condition; if not, go to step S40; if yes, go to step S50;
step S40, sending incoming call rejection message to the communication system for the communication system to execute incoming call rejection operation;
step S50, forwarding the incoming call to the communication system, so that the communication system initiates a paging operation.
The incoming call processing method is suitable for the telephone anti-harassment system in the embodiment, calls are carried out with a calling party through the telephone anti-harassment system, the call content is analyzed by the telephone anti-harassment system, the content concerned by the called party is determined (the called party can input the concerned content and answer the content to the telephone anti-harassment system), then the incoming call is transferred to the called party, otherwise, the incoming call is rejected, and the anti-harassment call capability is improved.
As shown in fig. 3, the communication system, the telephone anti-harassment system, the calling user terminal, and the called user terminal constitute a telephone system, wherein the communication system is responsible for forwarding the incoming call of the calling party to the telephone anti-harassment system of the called user; receiving communication messages sent by a telephone anti-harassment system, and forwarding the communication messages to a calling party or a called party; the communication system and the telephone anti-harassment system can adopt standard communication protocols, such as SIP (Session Initiation Protocol), BICC (bearer independent Call Control Protocol), ISUP (ISDN User Part) and the like, the calling User terminal is responsible for providing communication capability for the calling User, the called User terminal is responsible for providing communication capability for the called User, the telephone anti-harassment system comprises an anti-harassment processing module, a personal trusted telephone number processing module, a WEB service module, a telephone switching module, an interception information notification module, a semantic identification module, an answering and recording module and the like, wherein the anti-harassment processing module is a main Control module of the anti-harassment system and is responsible for finishing Control of the anti-harassment system and comprises cooperation among the modules, the personal trusted number processing module is responsible for storing and comparing a trusted number list of the User, providing results for the anti-harassment processing module; the WEB service module is responsible for providing WEB services for the outside and providing WEB interfaces for each module in the anti-harassment system; the call forwarding module is responsible for receiving a call request sent by the communication system and informing the anti-harassment processing module to process the call request; receiving the indication of the anti-harassment processing module, and switching or rejecting the call; the interception information notification module is responsible for providing an interception notification service for the user and sending the intercepted calling number information and the intercepted content condition to the user; the semantic recognition module is responsible for interacting with the calling party, recognizing and replying the interactive content, confirming the communication intention of the calling party and feeding back the result to the anti-harassment processing module; and the answering and recording module is responsible for extracting the call content of the harassment prevention system and the calling party and recording the interactive content.
In this embodiment, the user may set at least one preset trusted number in the telephone anti-harassment system in advance, and the telephone anti-harassment system stores the preset trusted numbers corresponding to the users. For example, a trust number list corresponding to a preset trusted number set by each user is preset, and each trust number list includes at least one preset trusted number set by the corresponding user.
When a calling party (calling user) initiates a call through a calling user terminal and a communication system receives the incoming call, the communication system forwards the incoming call to a telephone anti-harassment system. When the telephone anti-harassment system receives an incoming call sent by the communication system, whether the incoming call number corresponding to the incoming call is a preset trustable number is detected, namely whether the incoming call number is the preset trustable number correspondingly set by a called party (called party) of the incoming call is detected.
Optionally, the step S10 includes:
step a, inquiring a preset trust number list, and searching whether a telephone number is matched with the incoming call number in the trust number list;
b, if yes, determining the incoming call number as a preset trustable number;
and c, if not, determining that the incoming call number is not a preset trustable number.
Optionally, when the telephone anti-harassment system receives an incoming call sent by the communication system, the telephone anti-harassment system queries a preset trust number list corresponding to the called party, and searches whether a telephone number is matched with the incoming call number in the trust number list. If the phone number in the trust number list is matched with the incoming call number, determining that the incoming call number is a preset trustable number; otherwise, if the phone number does not match the incoming call number in the trust number list, the incoming call number is determined not to be the preset trustable number.
When the incoming call number is a preset trustable number, the telephone anti-harassment system forwards the incoming call to the communication system, and the communication system initiates paging operation and routes the call to the called user terminal.
And when the incoming call number is not a preset trustable number, the call anti-harassment system answers and records the incoming call of the calling party and acquires the incoming call content corresponding to the incoming call. Optionally, the step S20 includes:
d, answering and recording the incoming call, performing voice/key interaction with a calling party, and acquiring voice/key information of the calling party;
and e, analyzing, identifying and processing the voice/key information to acquire the corresponding incoming call content.
Optionally, in an embodiment, when the incoming call number is not a preset trusted number, the telephone anti-harassment system answers and records the incoming call of the calling party, performs voice interaction with the calling party, starts recording and call content extraction, acquires voice information of the calling party, performs voice recognition processing on the voice information, and acquires corresponding incoming call content.
Optionally, in another embodiment, when the incoming call number is not a preset trusted number, the telephone anti-harassment system answers and records the incoming call of the calling party, the calling party performs key interaction with the telephone anti-harassment system, and the telephone anti-harassment system acquires key information of the calling party, analyzes and processes the key information, and acquires incoming call content corresponding to the key information.
In this embodiment, the user also sets an incoming call put-through condition corresponding to the incoming call with the non-preset trusted number in the anti-harassment call system in advance. For example, a user sets user semantic content corresponding to the user in a telephone anti-harassment system, such as content concerned by the user, common question answers, and the like, as an incoming call put-through condition corresponding to an incoming call of a non-preset trusted number.
After the incoming call of the calling party is answered and recorded and the incoming call content corresponding to the incoming call is obtained, the telephone anti-harassment system judges whether the incoming call content meets the incoming call put-through condition preset correspondingly by the called party.
Optionally, the step S30 includes:
step f, judging whether the incoming call content is matched with preset user semantic content;
step g, if yes, judging that the incoming call content meets the incoming call opening condition;
and h, if not, judging that the incoming call content does not accord with the incoming call discharge condition.
Optionally, after the incoming call content corresponding to the incoming call is acquired, the telephone anti-harassment system compares the incoming call content with the user semantic content preset corresponding to the called party, and determines whether the incoming call content matches with the user semantic content preset corresponding to the called party. And if the incoming call content is matched with the user semantic content preset correspondingly by the called party, judging that the incoming call content meets the incoming call release condition. Otherwise, if the incoming call content is not matched with the user semantic content preset corresponding to the called party, judging that the incoming call content does not accord with the incoming call discharge condition.
Furthermore, the semantic content of the user can be updated by the user through the telephone anti-harassment system, namely the call opening condition of the user is updated. For example, as shown in fig. 4, the operation flow of the user setting and updating the semantic content of the user through the telephone disturbance prevention system is as follows:
step A1: a called party accesses a WEB service module in a telephone anti-harassment system through an HTTP (hyper text transport protocol) to request to acquire user semantic content setting information;
step A2: the WEB service module interacts with the semantic identification module to obtain user semantic content setting information and returns the user semantic content setting information to the called user terminal;
step A3: a called user terminal sends a setting request to a WEB service module in a telephone anti-harassment system;
step A4: the WEB service module interacts with the semantic identification module, updates semantic content and returns a setting result to the called user terminal.
When the incoming call content is judged to meet the incoming call opening condition, the call anti-harassment system forwards the incoming call to the communication system, and the communication system initiates paging operation and routes the call to the called user terminal.
And when the incoming call content is judged to be not in accordance with the incoming call discharge condition, the call anti-harassment system sends a corresponding incoming call rejection message to the communication system. And when the communication system receives the incoming call rejection message sent by the telephone anti-harassment system, the communication system executes incoming call rejection operation and ends the incoming call. Optionally, the communication system sends a corresponding call rejection message to the calling user terminal to prompt the calling party that the called party is not concerned with the incoming call content.
In the invention, the incoming call is directly filtered by the telephone anti-harassment system without user participation, thereby reducing the interference of the called user; moreover, the method also realizes the multi-win of the calling party, the called party and the operator, and for the calling party, the calling party can find the really needed call object (called party) through conversation; for the called party, unnecessary telephone disturbance can be avoided, and meanwhile, useful information can be found from the push information; for operators, the telephone disturbance prevention system can improve the call completing rate of incoming calls and increase the value of ARPU (average Recenuse Per user).
According to the scheme provided by the embodiment, when a calling party initiates a call through a calling party terminal, and a communication system receives the incoming call, the communication system forwards the incoming call to a telephone anti-harassment system, detects whether the incoming call number corresponding to the incoming call is a preset trustable number when the incoming call sent by the communication system is received, and if the incoming call number is not the preset trustable number, the communication system answers and records the incoming call, acquires the incoming call content corresponding to the incoming call, judges whether the incoming call content meets a preset incoming call release condition, and sends an incoming call refusal message to the communication system if the incoming call content does not meet the incoming call release condition, so that incoming call refusal operation is executed by the communication system, thereby effectively preventing harassment calls and improving the ability of anti-harassment calls.
In an implementation manner, a second embodiment of the incoming call processing method according to the present invention is provided based on the first embodiment, and in this embodiment, as shown in fig. 5, after step S40, the method further includes:
step S60, sending the incoming call interception information corresponding to the incoming call to a called party terminal, so that the called party terminal can display the incoming call interception information, where the incoming call interception information includes an incoming call number and incoming call content.
In order to further improve user experience, in this embodiment, when the telephone anti-harassment system answers and records an incoming call and the obtained content of the incoming call does not conform to the incoming call release condition, the telephone anti-harassment system sends a corresponding incoming call rejection message to the communication system, and the communication system ends the incoming call. And meanwhile, the telephone anti-harassment system sends the incoming call interception information corresponding to the incoming call to the called party terminal, namely the called party terminal. The incoming call interception information comprises information such as an incoming call number, incoming call time, incoming call content and the like.
And the called party terminal displays the incoming call interception information when receiving the incoming call interception information sent by the telephone anti-harassment system. After the called party checks the incoming call interception information, the harassing call intercepted automatically can be obtained.
The incoming call processing flow of the present invention is specifically described below in detail:
step B1: the telephone anti-harassment system receives the incoming call and the telephone switching module sends a message to the anti-harassment processing module;
step B2: the anti-harassment processing module calls a personal trusted telephone number processing module to check whether the incoming telephone number is a trusted number, if so, the step B3 is carried out, and if not, the step B5 is carried out;
step B3: the anti-harassment processing module calls the telephone switching module to inform the telephone switching module to forward the call to the communication system;
step B4: the communication system initiates a paging operation to route the call to the called user terminal;
step B5: the incoming call number is an untrustworthy number, the anti-harassment processing module calls the answering and recording module, and recording and call content extraction are started;
step B6: the answering module calls the semantic recognition module to recognize and answer the call content;
step B7: the semantic recognition module judges that the call meets the preset call-through condition of the called user, informs the anti-harassment processing module, and goes to step B3 for processing;
step B8: the semantic recognition module judges that the call does not meet the call-through condition preset by the called user, and informs the anti-harassment processing module, and the anti-harassment processing module calls the call forwarding module to inform the call forwarding module of rejecting the call;
step B9: the call forwarding module sends a call refusing message to the communication system;
step B10: the communication system sends the incoming call rejection message to the calling user terminal;
step B11: the anti-harassment processing module calls the interception information notification module and sends the incoming call interception information to the called user terminal.
Taking an example that a telephone anti-harassment system implements call processing in a VoLTE network, an SIP protocol is used to implement an anti-harassment call, where a communication system is implemented by an IMS (IP Multimedia Subsystem), for example, as shown in fig. 6, a specific operation flow is as follows:
step C1: a calling subscriber initiates a call, an SBC registered by a calling subscriber terminal sends an INVITE request, wherein the media capability of the calling subscriber terminal is carried and is described by an SDP (Session Description Protocol);
step C2: the SBC at the calling side forwards the INVITE request to the S-CSCF at the calling side;
step C3: a calling side S-CSCF interacts with an ENUM/DNS to obtain an I-CSCF of a network where a called user is located;
step C4: the calling side S-CSCF forwards the INVITE request to an I-CSCF in the called network;
step C5: an I-CSCF in a called network queries an HSS to obtain an S-CSCF where a called registration is located;
step C6: an I-CSCF in a called network forwards an INVITE request to an S-CSCF where a called registration is located;
step C7: the S-CSCF registered by the called user triggers the call to a VoLTE AS (telephone disturbance prevention system) according to the subscription information of the called user;
step C8: a VoLTE AS (telephone anti-harassment system) judges that the call needs content identification according to processing logic, and returns a 200OK response, wherein the media information of the VoLTE AS is carried;
step C9-C12: the IMS network forwards the 200OK response to the calling user terminal;
step C13-C17: the calling user terminal returns an ACK request to the VoLTE AS through the IMS network route, the call establishment is completed, and the VoLTE AS and the calling user terminal interactively identify the content;
step C18: the VoLTE AS judges that the call can be forwarded to the called user terminal through content identification, initiates media switching, sends a re-INVITE request without carrying an SDP, and acquires the media capability of the calling user terminal;
step C19-C22: the re-INVITE request reaches the calling user terminal through the IMS network;
step C23-C27: the calling user terminal returns a 200OK response to carry the capability of the calling user terminal, and the capability is routed to the called VoLTE AS through the IMS network;
step C28: the called VoLTE AS initiates a call request to the called user terminal by using the media capability of the calling user terminal;
step C29-C30: the call request reaches the called user terminal through the IMS network;
step C34-C36: the called VoLTE AS sends ACK to indicate that a session is established, and a request reaches a called user terminal through an IMS network;
step C37-C41: the called VoLTE AS sends the media negotiation result of the called user terminal to the calling user terminal through an ACK request; thus, the incoming call after the anti-harassment call filtering is established between the calling party and the called party.
According to the scheme provided by the embodiment, when the incoming call content does not meet the preset incoming call putting-through condition, the telephone anti-harassment system sends incoming call interception information corresponding to the incoming call to the called party terminal, and the called party terminal displays the incoming call interception information when receiving the incoming call interception information sent by the telephone anti-harassment system. After the called party checks the incoming call interception information, the harassing incoming call intercepted automatically can be obtained, so that the user experience is further improved.
In an implementation manner, a third embodiment of the incoming call processing method according to the present invention is provided based on the first embodiment or the second embodiment, and in this embodiment, as shown in fig. 7, after step S30, the method further includes:
step S70, when receiving the incoming call number trust setting request, adding the incoming call number to a preset trust number list to update the trust number list.
In this embodiment, in order to accurately prevent a harassing call, a user may update its list of trusted numbers through a telephone harassing prevention system. Specifically, when a user needs to set an incoming call number as a preset trusted number, the user executes corresponding incoming call number trust setting operation, and sends an incoming call number trust setting request to a telephone anti-harassment system through a user terminal of the user. When the call anti-harassment system receives the call number trust setting request, the call number is added to a trust number list corresponding to the user, so as to update the trust number list.
Optionally, two ways of updating the trust number list are introduced below:
1) in a first mode, the trust number list of the user is set and updated in a web page mode, optionally, in this mode, for example, as shown in fig. 8, a specific operation flow is as follows:
step D1: after the call, the called party accesses a WEB service module in the telephone anti-harassment system through an HTTP protocol and requests to update the incoming call number into a trustable number;
step D2: the WEB service module interacts with the personal trusted telephone number processing module, updates the trusted number list and returns a setting result to the called user terminal.
2) A second way, updating the trust number list of the user by using the SIP protocol setting, optionally, in this way, for example, as shown in fig. 9, the specific operation flow is as follows:
step E1: the called party decides whether to add the incoming call number (calling number) into the trust number list when the call is finished, if so, the called user terminal carries the incoming call number (calling number) in the BYE request sent to the communication system, for example, in the newly defined X-Asserted-Identity header;
step E2: the communication system forwards a BYE request to a telephone anti-harassment system;
step E3: the telephone anti-harassment system extracts an incoming call number (calling number) from a specific SIP header (for example, a newly defined X-Asserted-Identity header) according to the fact that a received request is sent by a called side actively, adds the incoming call number (calling number) into a trust number list of the called side, and sends a BYE request to a communication system to release a calling side session, wherein the trusted number header is deleted;
step E4: the communication system transmits a BYE request to the calling user terminal;
step E5: the calling user terminal returns a 200OK response to the communication system, which indicates that the BYE request is accepted;
step E6: the communication system forwards a 200OK response to the telephone anti-harassment system;
step E7: the telephone anti-harassment system forwards the 200OK response to the communication system;
step E8: the communication system forwards the 200OK response to the called user terminal, and the whole session is normally removed.
Further, the called party user can also view or listen to the voice interactive content of the calling party user through the telephone disturbance prevention system. Two ways of obtaining the voice interactive content are described below:
1) in a first mode, the voice interaction content is obtained in a web page mode, optionally, in this mode, for example, as shown in fig. 10, a specific operation flow is as follows:
step F1: a called user accesses a WEB service module in the telephone anti-harassment system through an HTTP (hyper text transport protocol) protocol to request to acquire user voice interaction information;
step F2: and the WEB service module interacts with the answering and recording module to obtain a user recording file list and returns the user recording file list to the called user terminal.
2) A second way, obtaining the voice interaction content by using the SIP protocol, optionally, in this way, for example, as shown in fig. 11, the specific operation flow is as follows:
step G1: the called user terminal sends an INVITE request to the communication system through an SIP protocol, wherein a called number fills in specific access code information of the answering and recording module;
step G2: the communication system forwards the INVITE to an answering module in the telephone anti-harassment system;
step G3: the answering module returns a 200OK response to the communication system after verifying that the answer is the inquiry request initiated by the called user;
step G4: the communication system forwards the 200OK response to the called user terminal;
step G5: the called user terminal sends ACK confirmation to the communication system;
step G6: and the communication system forwards the ACK to the telephone anti-harassment system to establish a session. The called user terminal can interact with the answering and recording module through IVR (Interactive Voice Response), so as to obtain the user recording information.
According to the scheme provided by the embodiment, when the incoming call number trust setting request is received, the incoming call number is added to the trust number list corresponding to the user, so that the trust number list is updated, the harassing call is prevented based on the updated trust number list, and the reliability of the harassing call is further improved.
Fig. 12 is a schematic diagram illustrating functional modules of an incoming call processing device according to an embodiment of the present invention.
In this embodiment, the incoming call processing apparatus includes:
the harassment prevention processing module 10 is configured to detect whether an incoming call number corresponding to an incoming call is a preset trusted number when the incoming call sent by a communication system is received;
the answering and recording module 20 is configured to answer and record the incoming call and acquire incoming call content corresponding to the incoming call if the incoming call number is not a preset trusted number;
the semantic recognition module 30 is configured to determine whether the incoming call content meets a preset incoming call release condition;
and the call forwarding module 40 is configured to send an incoming call rejection message to the communication system if the incoming call content does not meet the incoming call put-through condition, so that the communication system executes an incoming call rejection operation.
Optionally, the anti-harassment processing module 10 is configured to:
inquiring a preset trust number list, and searching whether a telephone number is matched with the incoming call number in the trust number list;
if so, determining the incoming call number as a preset trustable number;
if not, determining that the incoming call number is not a preset trustable number.
Optionally, the answering module 20 is configured to:
answering and recording the incoming call, and performing voice/key interaction with a calling party to acquire voice/key information of the calling party;
and analyzing, identifying and processing the voice/key information to acquire the corresponding incoming call content.
Optionally, the phone transfer module 40 is further configured to:
and if the incoming call content meets the incoming call opening condition, forwarding the incoming call to the communication system so as to enable the communication system to initiate paging operation.
Optionally, the incoming call processing apparatus further includes:
and the personal trusted telephone number processing module is used for adding the incoming call number to a preset trusted number list when receiving an incoming call number trust setting request so as to update the trusted number list.
Optionally, the semantic recognition module 30 is configured to:
judging whether the incoming call content is matched with preset user semantic content;
if yes, judging that the incoming call content meets the incoming call opening condition;
if not, the incoming call content is judged not to accord with the incoming call discharge condition.
Optionally, the phone transfer module 40 is further configured to:
and if the incoming call number is a preset trustable number, forwarding the incoming call to the communication system so that the communication system initiates a paging operation.
Optionally, the incoming call processing apparatus further includes:
and the interception information notification module is used for sending the incoming call interception information corresponding to the incoming call to a called party terminal so that the called party terminal can display the incoming call interception information, and the incoming call interception information comprises an incoming call number and incoming call content.
The specific implementation of the incoming call processing apparatus of the present invention is basically the same as that of the embodiments of the incoming call processing method described above, and will not be described herein again.
According to the scheme, when a calling party initiates a call through a calling party terminal, and a communication system receives the incoming call, the communication system forwards the incoming call to a telephone anti-harassment system, detects whether the incoming call number corresponding to the incoming call is a preset trustable number when the incoming call sent by the communication system is received, and if the incoming call number is not the preset trustable number, the communication system answers and records the incoming call, acquires the incoming call content corresponding to the incoming call, judges whether the incoming call content meets a preset incoming call release condition, and sends an incoming call refusal message to the communication system if the incoming call content does not meet the incoming call release condition, so that incoming call refusal operation is executed by the communication system, and harassment calls are effectively prevented, and the ability of preventing harassment calls is improved.
The present invention also provides a computer-readable storage medium having stored thereon an incoming call processing program executable by one or more processors for:
when an incoming call sent by a communication system is received, detecting whether the incoming call number corresponding to the incoming call is a preset trustable number;
if the incoming call number is not a preset trustable number, answering and recording the incoming call and acquiring incoming call content corresponding to the incoming call;
judging whether the incoming call content meets a preset incoming call putting-through condition or not;
and if the incoming call content does not accord with the incoming call putting-through condition, sending an incoming call rejection message to the communication system so that the communication system can execute incoming call rejection operation.
In one embodiment, the incoming call processing program further implements the following operations when executed by the processor:
inquiring a preset trust number list, and searching whether a telephone number is matched with the incoming call number in the trust number list;
if so, determining the incoming call number as a preset trustable number;
if not, determining that the incoming call number is not a preset trustable number.
In one embodiment, the incoming call processing program further implements the following operations when executed by the processor:
answering and recording the incoming call, and performing voice/key interaction with a calling party to acquire voice/key information of the calling party;
and analyzing, identifying and processing the voice/key information to acquire the corresponding incoming call content.
In one embodiment, the incoming call processing program further implements the following operations when executed by the processor:
and if the incoming call content meets the incoming call opening condition, forwarding the incoming call to the communication system so as to enable the communication system to initiate paging operation.
In one embodiment, the incoming call processing program further implements the following operations when executed by the processor:
when an incoming call number trust setting request is received, adding the incoming call number to a preset trust number list so as to update the trust number list.
In one embodiment, the incoming call processing program further implements the following operations when executed by the processor:
judging whether the incoming call content is matched with preset user semantic content;
if yes, judging that the incoming call content meets the incoming call opening condition;
if not, the incoming call content is judged not to accord with the incoming call discharge condition.
In one embodiment, the incoming call processing program further implements the following operations when executed by the processor:
and if the incoming call number is a preset trustable number, forwarding the incoming call to the communication system so that the communication system initiates a paging operation.
In one embodiment, the incoming call processing program further implements the following operations when executed by the processor:
and sending the incoming call interception information corresponding to the incoming call to a called party terminal so that the called party terminal can display the incoming call interception information, wherein the incoming call interception information comprises an incoming call number and incoming call content.
The specific implementation of the computer-readable storage medium of the present invention is substantially the same as the embodiments of the incoming call processing method, and is not described herein again.
According to the scheme, when a calling party initiates a call through a calling party terminal, and a communication system receives the incoming call, the communication system forwards the incoming call to a telephone anti-harassment system, detects whether the incoming call number corresponding to the incoming call is a preset trustable number when the incoming call sent by the communication system is received, and if the incoming call number is not the preset trustable number, the communication system answers and records the incoming call, acquires the incoming call content corresponding to the incoming call, judges whether the incoming call content meets a preset incoming call release condition, and sends an incoming call refusal message to the communication system if the incoming call content does not meet the incoming call release condition, so that incoming call refusal operation is executed by the communication system, and harassment calls are effectively prevented, and the ability of preventing harassment calls is improved.
It should be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or system that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or system. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or system that comprises the element.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium (e.g., ROM/RAM, magnetic disk, optical disk) as described above and includes instructions for enabling a terminal device (e.g., a mobile phone, a computer, a server, or a network device) to execute the method according to the embodiments of the present invention.
The above description is only a preferred embodiment of the present invention, and not intended to limit the scope of the present invention, and all modifications of equivalent structures and equivalent processes, which are made by using the contents of the present specification and the accompanying drawings, or directly or indirectly applied to other related technical fields, are included in the scope of the present invention.

Claims (11)

1. An incoming call processing method is characterized by comprising the following steps:
when an incoming call sent by a communication system is received, detecting whether the incoming call number corresponding to the incoming call is a preset trustable number;
if the incoming call number is not a preset trustable number, answering and recording the incoming call and acquiring incoming call content corresponding to the incoming call;
judging whether the incoming call content meets a preset incoming call putting-through condition or not;
and if the incoming call content does not accord with the incoming call putting-through condition, sending an incoming call rejection message to the communication system so that the communication system can execute incoming call rejection operation.
2. The incoming call processing method according to claim 1, wherein the step of detecting whether the incoming call number corresponding to the incoming call is a preset trusted number comprises:
inquiring a preset trust number list, and searching whether a telephone number is matched with the incoming call number in the trust number list;
if so, determining the incoming call number as a preset trustable number;
if not, determining that the incoming call number is not a preset trustable number.
3. The incoming call processing method according to claim 1, wherein said answering said incoming call and obtaining the content of the incoming call corresponding to said incoming call comprises:
answering and recording the incoming call, and performing voice/key interaction with a calling party to acquire voice/key information of the calling party;
and analyzing, identifying and processing the voice/key information to acquire the corresponding incoming call content.
4. The incoming call processing method according to claim 1, wherein after the step of determining whether the incoming call content meets a preset incoming call release condition, the method further comprises:
and if the incoming call content meets the incoming call opening condition, forwarding the incoming call to the communication system so as to enable the communication system to initiate paging operation.
5. The incoming call processing method according to claim 4, wherein after the step of forwarding the incoming call to the communication system for the communication system to initiate a paging operation if the content of the incoming call meets the incoming call release condition, the method further comprises:
when an incoming call number trust setting request is received, adding the incoming call number to a preset trust number list so as to update the trust number list.
6. The incoming call processing method according to claim 1, wherein the step of determining whether the incoming call content meets a preset incoming call release condition comprises:
judging whether the incoming call content is matched with preset user semantic content;
if yes, judging that the incoming call content meets the incoming call opening condition;
if not, the incoming call content is judged not to accord with the incoming call discharge condition.
7. The incoming call processing method according to claim 1, wherein after the step of detecting whether the incoming call number corresponding to the incoming call is a preset trusted number when the incoming call sent by the communication system is received, the method further comprises:
and if the incoming call number is a preset trustable number, forwarding the incoming call to the communication system so that the communication system initiates a paging operation.
8. The incoming call processing method according to any one of claims 1 to 7, wherein after the step of sending an incoming call rejection message to the communication system for the communication system to perform an incoming call rejection operation if the incoming call content does not meet the incoming call release condition, the method further comprises:
and sending the incoming call interception information corresponding to the incoming call to a called party terminal so that the called party terminal can display the incoming call interception information, wherein the incoming call interception information comprises an incoming call number and incoming call content.
9. An incoming call processing apparatus, comprising:
the anti-harassment processing module is used for detecting whether the incoming call number corresponding to the incoming call is a preset trustable number or not when the incoming call sent by the communication system is received;
the answering and recording module is used for answering and recording the incoming call and acquiring the incoming call content corresponding to the incoming call if the incoming call number is not a preset trustable number;
the semantic recognition module is used for judging whether the incoming call content meets a preset incoming call putting-through condition or not;
and the call forwarding module is used for sending a call rejection message to the communication system if the call content does not accord with the call putting-through condition so as to enable the communication system to execute call rejection operation.
10. A telephone anti-harassment system, characterized in that it comprises an incoming call handling device according to claim 9.
11. A computer-readable storage medium, wherein an incoming call processing program is stored on the computer-readable storage medium, and when executed by a processor, the incoming call processing program implements the steps of the incoming call processing method according to any one of claims 1 to 8.
CN201811588391.8A 2018-12-24 2018-12-24 Incoming call processing method and device, telephone anti-harassment system and readable storage medium Pending CN111355837A (en)

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