CN111348515A

CN111348515A - Elevator interaction system and method

Info

Publication number: CN111348515A
Application number: CN202010306207.7A
Authority: CN
Inventors: 张文杰; 毕涛
Original assignee: Zhejiang Alpha Electric Co ltd
Current assignee: Zhejiang Alpha Electric Co ltd
Priority date: 2020-04-17
Filing date: 2020-04-17
Publication date: 2020-06-30

Abstract

The invention relates to the technical field of intelligent control, in particular to an elevator interaction system and method. The elevator interaction system comprises: the digital display unit is arranged in the target car; a voice recognition unit is arranged in the digital display unit and used for recognizing help-seeking voice sent by passengers in the target car and converting the help-seeking voice into help-seeking characters; the elevator control panel is respectively connected with the voice recognition unit and the Internet of things terminal; the system comprises a help-seeking character sending module, a help-seeking character sending module and an Internet of things terminal, wherein the help-seeking character sending module is used for sending the help-seeking character to the Internet of things terminal; the Internet of things terminal is connected with the rescue terminal; and the help seeking characters are sent to the rescue terminal. When the elevator breaks down, the trapped passengers can contact with professional maintenance rescue workers who do not arrive at the failure site or arrive at the failure site in the first time, anxiety of the trapped passengers is relieved, and the trapped passengers are guided and the failed elevator is remotely evaluated, so that the problem that personal safety or equipment safety is endangered due to elevator failure is prevented from being further expanded.

Description

Elevator interaction system and method

Technical Field

The invention relates to the technical field of intelligent control, in particular to an elevator interaction system and method.

Background

In the existing elevator service, the elevator internet of things and the elevator audio and video remote monitoring internet of things are used for ensuring the safety of elevator operation and the safety of elevator passengers; however, because the elevator internet of things and the elevator audio and video remote monitoring internet of things both belong to two independent systems, if a fault occurs in the running process of the elevator, the elevator audio and video remote monitoring internet of things and a property security monitoring room can only be used for multi-party talkback or the car video is transmitted to the property security monitoring room, although property security can be notified through video monitoring or help-seeking talkback in the elevator, the situation that first-time help/rescue cannot be provided for trapped elevator passengers due to the fact that the rescue processing level of the elevator fault is uneven by the property security, even some low-quality property elevator monitoring can cause unattended condition, and if the situation occurs, the help-seeking efficiency can be greatly influenced. In addition, even if the property security can be informed, due to the fact that the level of the property security for asking for help is uneven, professional help-seeking/maintenance personnel also need to be informed to conduct treatment, and in the process of waiting for rescue, secondary failure can happen to the elevator at any time, and the elevator can seriously hurt the human body and endanger the personal safety.

Disclosure of Invention

In view of this, the embodiment of the present invention provides an elevator interaction system and method. The elevator control system mainly solves the problem that when an elevator breaks down, passengers trapped in the elevator can communicate with professional maintenance rescue workers who do not arrive at a fault site or arrive at the fault site, so that personal safety or equipment safety caused by further expansion of faults is prevented.

Secondly, the invention solves another technical problem of overcoming the problems of high equipment installation, operation and maintenance cost and large data flow occupation in the use process in the emerging elevator audio and video remote monitoring in the prior art.

According to a first aspect, an embodiment of the present invention provides an elevator interaction system, including: the digital display unit is arranged in the target car; the digital display unit is internally provided with a voice recognition unit, and the voice recognition unit is used for recognizing help-seeking voice sent by passengers in the target car and converting the help-seeking voice into help-seeking characters;

the elevator control panel is respectively connected with the voice recognition unit and the Internet of things terminal; the elevator control board is used for sending the help words to the Internet of things terminal;

the Internet of things terminal is connected with the rescue terminal; the internet of things terminal is used for sending the help words to the rescue terminal.

Gather the audio information who will gather in the car through the digital display unit and be seeking help the characters for the audio information conversion who seeks help, through seeking help the characters and sending for the elevator control panel, the elevator control panel is connected with thing networking terminal, utilize thing networking terminal will seek help the characters and send for the rescue terminal, thereby can solve when the elevator breaks down, the stranded passenger can in the very first time with not yet arrive the fault site or in the professional maintenance rescue personnel who arrives the fault site on the way contact, alleviate the anxiety of stranded passenger, and through leading to the stranded passenger and carry out remote assessment to the trouble elevator, thereby prevent that the elevator trouble from further expanding the problem that endangers personal safety or equipment safety.

According to a first aspect, in a first embodiment of the first aspect, the digital display unit further comprises:

the loudspeaker is connected with the elevator control panel; the elevator control panel is used for forwarding the response words sent by the rescue terminal to the digital display unit, the digital display unit converts the response words into audio information, and the audio information is played through the loudspeaker in a voice mode.

According to the first aspect, in a second embodiment of the first aspect, the digital display unit further comprises:

and the Bluetooth interface is used for being connected with the terminal of the passenger in the target car.

According to a first aspect, in a third embodiment of the first aspect, the elevator interaction system further comprises: a button command board arranged in the car; the button command board is connected with the elevator control board, so that passengers in the target elevator car can perform information interaction with rescuers through the button command board.

According to a first aspect, in a fourth embodiment of the first aspect, the button in the button instruction board includes: door opening button, door closing button, bottom elevator button and top elevator button.

According to the first aspect, in a fifth embodiment of the first aspect, the internet of things terminal and the rescue terminal communicate with each other in a GRPS, 3G, 4G or 5G manner.

According to a first aspect, in a sixth implementation of the first aspect, the elevator interaction system further comprises: and the remote monitoring server is connected with the terminal of the Internet of things and used for receiving the help words sent by the terminal of the Internet of things, carrying out real-time analysis and statistics on the target car according to the help words and sending an analysis result to the rescue terminal.

According to a second aspect, an embodiment of the present invention provides an elevator interaction method, including:

acquiring help-seeking characters; the help words are obtained by recognizing help voice sent by passengers in the target car through a voice recognition unit in a digital display unit arranged in the target car and converting the help voice;

the help words are sent to the Internet of things terminal, so that the Internet of things terminal sends the help words to the rescue terminal.

According to a second aspect, in a first embodiment of the second aspect, an elevator interaction method comprises:

receiving response words sent by the rescue terminal; converting the response words into audio information, and sending the audio information to a loudspeaker so that the loudspeaker can play the response words in a voice mode; wherein, the speaker is arranged in the digital display unit.

According to a second aspect, in a second embodiment of the second aspect, an elevator interaction method comprises:

acquiring selection information, wherein the selection information is obtained by selectively pressing a button command board arranged in the car;

and sending the selection information to the Internet of things terminal so that the physical network terminal sends the selection information to the rescue terminal.

The invention has the following advantages:

gather through the pronunciation of seeking help that utilizes the digital display unit in to the target car, speech information carries out the word coding seeking help to gathering, the word of seeking help who will encode sends elevator control panel, elevator control panel sends received word information for thing networking terminal, thing networking terminal will seek help the word and send for the succour terminal, send word information through the mode with the word coding, can guarantee to reduce the flow between the transmission data, it occupies the bandwidth resource to be few, and can guarantee stability and the real-time of data flow in transmission process through transmitting word information, convert speech information into the communication obstacle that speech information transmission can also avoid causing because of the accent simultaneously. And indirectly communicate with the rescue personnel through the trapped passenger, a certain psychological pacifying effect can be played on the trapped passenger, and the life safety of the trapped passenger is further ensured.

Because the traditional elevator control system and the elevator Internet of things are independent individuals, the elevator control system and the elevator Internet of things are connected, and the elevator and the remote terminal are bidirectionally transmitted in an intelligent mode, so that the information can be intelligently operated by means of the resources of the original elevator control system, and the rescue efficiency is improved by reducing the occurrence of safety accidents.

Drawings

In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are some embodiments of the present invention, and other drawings can be obtained by those skilled in the art without creative efforts.

Fig. 1 is a block diagram showing the structure of an elevator interaction system in embodiment 1 of the present invention;

fig. 2 is a flow chart of an elevator interaction method in embodiment 2 of the present invention;

fig. 3 is a block diagram showing the structure of an elevator interaction device in embodiment 3 of the present invention;

reference numerals:

10-a digital display unit; 11-elevator control panel; 12-an internet of things terminal; 13-a rescue terminal; 20-an acquisition module; 21-a first module; 22-a receiving module; 23-second module.

Detailed Description

The technical solutions of the present invention will be described clearly and completely with reference to the accompanying drawings, and it should be understood that the described embodiments are some, but not all embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.

In the description of the present invention, it should be noted that the terms "center", "upper", "lower", "left", "right", "vertical", "horizontal", "inner", "outer", etc., indicate orientations or positional relationships based on the orientations or positional relationships shown in the drawings, and are only for convenience of description and simplicity of description, but do not indicate or imply that the device or element being referred to must have a particular orientation, be constructed and operated in a particular orientation, and thus, should not be construed as limiting the present invention. Furthermore, the terms "first," "second," and "third" are used for descriptive purposes only and are not to be construed as indicating or implying relative importance.

In the description of the present invention, it should be noted that, unless otherwise explicitly specified or limited, the terms "mounted," "connected," and "connected" are to be construed broadly, e.g., as meaning either a fixed connection, a removable connection, or an integral connection; can be mechanically or electrically connected; the two elements may be directly connected or indirectly connected through an intermediate medium, or may be communicated with each other inside the two elements, or may be wirelessly connected or wired connected. The specific meanings of the above terms in the present invention can be understood in specific cases to those skilled in the art.

In addition, the technical features involved in the different embodiments of the present invention described below may be combined with each other as long as they do not conflict with each other.

Example 1

This implementation provides an elevator interaction system, as shown in fig. 1, including:

the digital display unit 10 is arranged in the target car; wherein, be provided with speech recognition unit in the digital display unit 10, speech recognition unit is used for discerning the pronunciation of seeking help that the passenger sent in the target car and will seek help pronunciation conversion to the characters of seeking help.

Specifically, digital display unit 10 can be embedded true color liquid crystal digital display device, the device has outside functions such as suggestion floor and direction, still has multirow chinese and english display function and broadcasting function and speech information collection function, the device can replace current digital display device, elevator report a stop clock and pronunciation report a stop device, the device does not occupy extra space, also need not to carry out extra wiring, the installation is simple, and can integrate traditional elevator's display device and broadcaster, simplify the installation flow of elevator.

Specifically, in the digital display unit 10, the voice information collection function is to collect the voice information in the car by a voice recognition unit built in the digital display unit 10, convert the collected voice information into help words, and send the help words. Through to the speech information conversion in the car text message, be used for data transmission with text message, can guarantee to guarantee data communication quality under the condition of using few data flow.

Further, in the present embodiment, the display unit 10 further includes: speaker, bluetooth interface. The loudspeaker is used for playing the response words in a voice mode; optionally, the speaker is connected with elevator control panel 11, and wherein, elevator control panel 11 will be through the response characters that rescue terminal 13 sent forward to digital display unit 10, and digital display unit 10 receives the response characters to convert the response characters received into audio information by the built-in controller of digital display unit 10 and send audio information for the speaker, report the response characters through the speaker voice.

For example: when the elevator has a shutdown fault, the digital display unit 10 can also immediately and automatically display and broadcast the elevator safety general knowledge and the placating information through the loudspeaker in a voice mode, so that external maintenance and rescue personnel can play the roles of safety guidance and passenger placating before responding to the call for help request in the elevator car.

And the Bluetooth interface is used for connecting with the terminals of passengers trapped in the elevator car. For example: when passengers in the trapped elevator car use mobile Bluetooth devices such as a mobile phone to access the Bluetooth interface of the elevator car and then use the special Bluetooth application program of the elevator to communicate with the outside by means of the traditional elevator Internet of things, so that the passengers can normally communicate with the outside in the first time, and the life safety of the passengers in the controlled elevator is guaranteed.

The elevator control panel 11 is respectively connected with the voice recognition unit and the internet of things terminal 12; the elevator control board 11 is used for sending the help words to the internet of things terminal 12;

optionally, the elevator control panel 11 may forward the response text received from the internet of things terminal 12 to the digital display unit 10, or forward the help text recognized by the digital display unit 10 to the internet of things terminal 12; the answer option number of the passenger trapped in the car button instruction board to the problem submitted by the maintenance personnel/the remote monitoring attendant can be forwarded to the internet of things terminal 12.

The internet of things terminal 12 is connected with the rescue terminal 13; the internet of things terminal 12 is used for sending the help words to the rescue terminal 13.

Optionally, the internet of things terminal 12 may perform serial communication with the elevator control panel 11 by using protocols such as RS232, RS485, RS422, CAN, and the like; the rescue terminal 13 communicates with a server of the operator through a mobile communication wireless network.

The internet of things terminal 12 can acquire information of a plurality of elevator control panels 11, and the acquired information of the elevator control panels 11 can be elevator running information, help seeking text information identified by the digital display unit 10 and coded information identified by button options of the in-car button command panel; the elevator operation information is generally the content actively pushed to the remote monitoring server by the elevator control system in real time, and the text information identified by the digital display unit 10 and the coded information identified by the button options of the in-car button command board are the information sent by the main control board after the passenger presses the alarm bell/call-for-help button in the controlled elevator car, and the transmission is actively stopped after the elevator rescue is finished and the normal state is recovered. After the information collection is completed, the internet of things terminal 12 sends the collected information to the mobile phone and the remote monitoring server in a short message or network data manner. For example: the mobile phone of the designated rescue worker can receive the help seeking information sent by the fault elevator, and the short message content can provide specific position information of the fault elevator, so that the rescue worker can rescue the elevator conveniently. Therefore, the internet of things terminal 12 is utilized to monitor and assist a plurality of elevators, and the efficiency of processing faults is improved.

Except digital display unit 10, elevator control panel 11, thing networking terminal 12, the elevator interaction system that this embodiment provided still includes: the button command board and the remote monitoring server are arranged in the car;

and the button command board is connected with the elevator control board 11 so that the passengers in the target elevator car can perform information interaction with the rescued passengers through the button command board. Wherein, the button in the button command board may include: door opening button, door closing button, bottom elevator button and top elevator button.

In this embodiment, the button command board implements, in addition to the conventional standard functions, for example: the method comprises the following steps of opening an elevator door, closing the elevator door, talkbacking, calling for help and alarming (a calling button and an alarming button of the traditional elevator have a talkbacking function and a ringing function, and the talkbacking function of a calling object is only a monitoring room or a person on duty); in the embodiment, after the corresponding button on the button instruction board is pressed, the elevator distress call information and the mobile phone short message can be actively sent to the mobile phone APP or PC end of the remote maintenance personnel through the corresponding button; for example: when the system detects that the help seeking button is pressed down, the state information of the elevator sleepers is actively sent to the Internet of things terminal 12, the Internet of things terminal 12 reads the state information and sends the short messages of the elevator sleepers and the corresponding Internet of things information packages/short messages to the mobile phone of the maintenance personnel, and the specific installation position of the fault elevator can be located through the serial number of the Internet of things terminal 12 and the prestored elevator Internet of things terminal 12 and the corresponding table of installation addresses (the corresponding table is prestored in a cloud/background database), so that the rescue efficiency can be improved.

In addition, when the elevator is in a fault state, the original door opening button, the door closing button, the bottommost elevator button and the topmost elevator button are changed into multiplexing selection buttons, and a response tool used for answering information sent by rescue workers remotely is mainly provided for passengers trapped in the elevator car. For example: the maintenance personnel inquire passengers trapped in the car about the number of people trapped in the car, the fault time of the elevator, whether other maintenance personnel arrive in advance, whether firefighters arrive, whether patients exist in the car, whether old people/children/pregnant women exist in the car, whether property management passengers handle on the spot and the like through the mobile phone terminal of the maintenance personnel, and only the trapped passengers need to make corresponding selections.

The problems and information sent by the rescuers are displayed or broadcasted through the digital display unit 10, wherein the digital display unit 10 can display a plurality of lines of characters through the display unit, and the display unit can be a liquid crystal screen or a nixie tube. It may also be read aloud through a speaker. The trapped passenger need only make options via the elevator buttons. Through the mode, basic information interaction between the interior of the car and the outside is achieved.

And the remote monitoring server is connected with the terminal 12 of the Internet of things and used for receiving the help words sent by the terminal 12 of the Internet of things, carrying out real-time analysis and statistics on the target car according to the help words and sending an analysis result to the rescue terminal.

Optionally, the remote monitoring server receives information sent by the plurality of internet of things terminals 12, analyzes the received information in real time (for example, information such as elevator fault recognition, call for help in a car, and the like), and sends out an alarm according to the analysis result to prompt the rescue workers/elevator maintenance workers, so that reference basis is provided for the rescue workers/elevator maintenance workers to maintain the fault elevator. In addition, the remote monitoring server can also store the information sent by each elevator, perform statistical analysis on the elevator information, analyze the elevator state, predict the service life of accessories and guide the development of maintenance work. Meanwhile, a control application is sent to the remote monitoring server through the mobile phone APP and a computer on the Internet, and data can be extracted from the remote monitoring server after control permission is obtained. And the internet of things terminal 12 and the rescue terminal 13 need to communicate in a GRPS, 3G, 4G or 5G manner.

Alternatively, the rescue terminal 13 may be a mobile phone APP and an internet-connected computer. The rescue terminal 13 and the remote monitoring server can receive information sent by the internet of things terminal 12, and the rescue terminal 13 can also receive short messages sent by the internet of things terminal 12.

Optionally, both the rescue terminal 13 and the remote monitoring server can communicate with passengers trapped in the car. The elevator communication method is characterized in that voice information is recognized, the voice information is converted into character information, the character information is transmitted, the character information is displayed or converted into audio information to be read aloud, interaction between passengers trapped in the elevator and rescue passengers is achieved, life safety of the passengers trapped in the elevator is guaranteed, rescue efficiency is improved, the voice information is converted into the character information, rescue information which is mistakenly read due to the fact that the voice problem can be reduced, and the bandwidth of information transmission is reduced.

The digital display unit 10 collects voice information in the car, converts the collected voice information into help words, sends the help words to the elevator control panel 11, the elevator control panel 11 is connected with the internet of things terminal 12, and the help words are sent to the rescue terminal 13 by the internet of things terminal, so that the problem that when the elevator breaks down, a trapped passenger can be in contact with a professional maintenance rescue worker who does not arrive at a fault site or arrives at the fault site in the first time, the anxiety mood of the trapped passenger is relieved, the trapped passenger is guided and the fault elevator is remotely evaluated, and the problem that personal safety or equipment faults are endangered due to further expansion of elevator faults is solved.

Example 2

This embodiment provides an elevator interaction method, which is implemented by relying on an elevator interaction system provided in embodiment 1, and as shown in fig. 2, includes:

s10, obtaining help words; the help words are obtained by converting help voice sent by passengers in the target car and recognized by a voice recognition unit in a digital display unit arranged in the target car; the elevator car is internally provided with a digital display unit, a voice recognition unit in the digital display unit acquires voice information in the car, and the voice recognition unit also recognizes useful information of the voice information and converts and sends the useful voice information while acquiring the voice information, for example: the voice recognition unit obtains 2 groups of voice information and gives up the voice of calling for help and the voice of calling for a scream respectively, and the voice recognition unit abandons the voice of calling for a scream after detecting and recognizing two groups of voice information, further encodes the words of calling for help for the voice of calling for help, and sends the encoded words of calling for help to the internet of things terminal. The help-seeking voice may be voice information such as "call rescue", "request help", and the like, and the text information converted from the voice information is encoded, for example: a sentence composed of 10 Chinese characters is coded by a national standard code after voice recognition, the coded information quantity is 20 bytes, and the length of the information quantity adopting an audio coding format is generally more than 20 Kbytes, so that less bandwidth resources can be occupied by using character coding, and the communication cost is saved.

S11, the help words are sent to the Internet of things terminal, so that the Internet of things terminal sends the help words to the rescue terminal; the terminal of the internet of things receives the help words, forwards the help words and stores the help words. The rescue terminal can be a mobile phone or a computer host of maintenance personnel/rescue personnel/staff on duty, and information interaction with the trapped elevator passengers is realized through operation of the rescue terminal, so that the trapped elevator situation is known remotely.

S12, receiving the response words sent by the rescue terminal; the response text can be edited and sent by a passenger operating the rescue terminal, and can also be preset corresponding text information or text information obtained by converting corresponding voice information.

S13, converting the response words into audio information, and sending the audio information to a loudspeaker so that the loudspeaker plays the response words in a voice mode; wherein, the speaker is arranged in the digital display unit. The rescue terminal can recode the text information and the audio information to generate response texts, the generated response texts are sent to the Internet of things terminal, the Internet of things terminal forwards the acquired response texts to the digital display unit, the digital display unit converts the audio information after receiving the response texts, the response texts converted into the audio information are sent to the loudspeaker, and the loudspeaker carries out voice broadcast on the response texts. The digital display unit can be used for broadcasting the answering character machine and displaying the answering characters through the liquid crystal screen.

In addition to the above steps S10-S13, the method further comprises the following steps:

s14, acquiring selection information, wherein the selection information is obtained by selectively pressing a button command board arranged in the car; when an elevator fault event occurs, passengers trapped in the elevator car operate keys in the car; for example: the trapped passenger presses the rescue button, the elevator control panel receives the signal of pressing the help seeking button, the signal is transmitted to the Internet of things terminal, the Internet of things terminal establishes a communication network with the rescue terminal, and the Internet of things terminal sends the elevator position of the trapped passenger to the rescue terminal in a text mode, when an operator of the rescue terminal responds to the Internet of things terminal, the fault elevator prompts that the rescue passenger answers, the trapped passenger operates according to the indication of the rescue worker later, so that the trapped passenger can be emotionally apped, the elevator control panel can be contacted with a professional rescue worker in the first time, the rescue efficiency is improved, data flow is saved in a text coding transmission mode, and tasks executed by a plurality of devices in the traditional elevator are executed through a digital display unit, so that the design cost of the elevator is saved, the layout of the elevator car is simplified.

And S15, sending the selection information to the Internet of things terminal so that the Internet of things terminal sends the selection information to the rescue terminal. Through at thing networking terminal with user's selected information forward for the succour terminal to can realize that the succour passenger carries out real-time help to the passenger of seeking help, seek the condition of helping the passenger trouble elevator simultaneously through the inquiry, can carry out the preliminary aassessment of trouble to the trouble elevator, and the passenger condition in the trouble elevator is known, and carry out the pertinence pacify to the passenger in the trouble elevator with this as the basis, avoid the emergence of artificial accident.

The intelligent voice recognition and character coding mode is used for information transmission interaction, information flow can be greatly compressed without influencing interaction effect, real-time voice communication is converted into simple character coding for transmission, network burden can not be increased almost to the existing elevator internet of things network, and the intelligent voice recognition and character coding mode can be easily expanded into the existing elevator internet of things protocol. The original elevator running state information and the voice communication content in the elevator car are integrated into the elevator Internet of things protocol and framework, unified display can be achieved in the same terminal software, information of two sets of remote monitoring systems which are originally independent of each other is integrated, and management is facilitated.

The method can be an extension on the traditional elevator Internet of things system, is not independent from the original elevator control system, and can be more convenient and faster by means of the resources and information of the original elevator control system. For example: in the embodiment, the characters are coded instead of directly sampling and coding the audio and video information, so that the quantity of information transmitted by a communication network can be greatly reduced by using the characters and coding, and the requirement of expanding the information into a traditional elevator Internet of things system can be met.

Example 3

This embodiment provides an elevator interaction device, as shown in fig. 3, including:

the obtaining module 20 is used for obtaining help words; the help words are obtained by converting help voice sent by passengers in the target car and recognized by a voice recognition unit in a digital display unit arranged in the target car; the receiving module 22 may be a digital display unit or a display device, and the corresponding module/device thereof must be provided with a voice recognition function and an audio input/output unit, wherein the audio input/output unit is used for collecting voice information or playing transmitted text information, and the details are described with reference to step S10.

The first module 21 is configured to send the help-seeking characters to the internet of things terminal, so that the internet of things terminal sends the help-seeking characters to the rescue terminal; the details are described with reference to step S11.

The receiving module 22 is configured to receive a response voice sent by the rescue terminal; the details are described with reference to step S12.

The second module 23 is configured to convert the response speech into response text, and send the response text to the speaker, so that the speaker plays the response text in speech; wherein, the speaker is arranged in the digital display unit. The details are described with reference to step S13.

The modules used in this embodiment are used for the steps performed in embodiment 2, and are not described herein again, for details, please refer to embodiment 2.

Gather the speech information in the car through acquisition module 20, convert the audio information who gathers into the characters of seeking help, through sending the characters of seeking help to first module 21, first module 21 and thing networking terminal connection, utilize thing networking terminal will seek help the characters and send to receiving module 22, thereby can solve when the elevator breaks down, the stranded passenger can be in the very first time with not yet reach the scene of failure or in the professional dimension maintenance rescue personnel who catches up on the way to the scene of failure and contact, alleviate the anxiety of stranded passenger, and through leading to the stranded passenger and carry out remote assessment to the trouble elevator, thereby prevent that the elevator trouble from further expanding the problem that endangers personal safety or equipment trouble.

And besides, negative effects of mishearing and misunderstanding caused by different accents, tone difference, nonstandard Mandarin and the like of two parties can be eliminated through character transmission, the flow rate used by data transmission can be reduced, and the problems that equipment installation, operation and maintenance costs are high in newly-developed elevator audio and video remote monitoring in the prior art and a large amount of data flow is occupied in the using process are solved through integration of an in-car digital display device, an elevator stop reporting clock and a voice stop reporting device of an existing elevator.

It should be understood that the above examples are only for clarity of illustration and are not intended to limit the embodiments. Other variations and modifications will be apparent to persons skilled in the art in light of the above description. And are neither required nor exhaustive of all embodiments. And obvious variations or modifications therefrom are within the scope of the invention.

Claims

1. An elevator interaction system, comprising:

the digital display unit is arranged in the target car; the digital display unit is internally provided with a voice recognition unit, and the voice recognition unit is used for recognizing help-seeking voice sent by passengers in the target car and converting the help-seeking voice into help-seeking characters;

2. The system of claim 1, wherein the digital display unit further comprises:

3. The system of claim 2, wherein the digital display unit further comprises:

4. The system of claim 1, further comprising:

a button command board arranged in the car; the button command board is connected with the elevator control board, so that passengers in the target car can perform information interaction with rescuers through the button command board.

5. The system of claim 4, wherein the buttons in the button command pad comprise: door opening button, door closing button, bottom elevator button and top elevator button.

6. The system of claim 1, wherein the internet of things terminal and the rescue terminal communicate with each other in a GRPS, 3G, 4G or 5G manner.

7. The system of claim 1, further comprising:

the remote monitoring server is connected with the Internet of things terminal and used for receiving the help words sent by the Internet of things terminal, analyzing and counting the target car in real time according to the help words and sending an analysis result to the rescue terminal.

8. An elevator interaction method, comprising:

acquiring help-seeking characters; the help words are obtained by recognizing help voice conversion sent by passengers in the target car through a voice recognition unit in a digital display unit arranged in the target car;

and sending the help words to an Internet of things terminal so that the Internet of things terminal can send the help words to a rescue terminal.

9. The method of claim 8, further comprising:

receiving response words sent by the rescue terminal;

converting the response words into audio information, and sending the audio information to a loudspeaker so that the loudspeaker plays the response words in a voice mode; wherein, the speaker is arranged in the digital display unit.

10. The method of claim 8, further comprising:

and sending the selection information to an Internet of things terminal so that the Internet of things terminal sends the selection information to a rescue terminal.