CN111311149A - Automatic alarm method and system based on scanning equipment - Google Patents
Automatic alarm method and system based on scanning equipment Download PDFInfo
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- CN111311149A CN111311149A CN202010082322.0A CN202010082322A CN111311149A CN 111311149 A CN111311149 A CN 111311149A CN 202010082322 A CN202010082322 A CN 202010082322A CN 111311149 A CN111311149 A CN 111311149A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/083—Shipping
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K7/00—Methods or arrangements for sensing record carriers, e.g. for reading patterns
- G06K7/10—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation
- G06K7/10544—Methods or arrangements for sensing record carriers, e.g. for reading patterns by electromagnetic radiation, e.g. optical sensing; by corpuscular radiation by scanning of the records by radiation in the optical part of the electromagnetic spectrum
- G06K7/10792—Special measures in relation to the object to be scanned
Abstract
The application discloses an automatic alarm method and system based on scanning equipment, electronic equipment and a computer storage medium, wherein the actual stay time of an express mail is calculated in response to the arrival time of the express mail at a first network point and a second network point, which is sent by the scanning equipment; and judging whether the actual stay time of the express between the first network point and the second network point is longer than a first preset stay time, if so, judging express delay, and sending delay prompt information containing express information of the express to scanning equipment of the second network point and terminal equipment of a customer service center. The method and the system monitor the logistics progress of the express in real time, delay the express and prompt the current network site in time; the automatic monitoring has higher efficiency than manual monitoring and low cost; the prompt information is directly sent to the scanning equipment of the waiters of the network and the terminal equipment of the customer service center.
Description
Technical Field
The present application relates to the field of logistics transportation technologies, and in particular, to an automatic alarm method and system based on a scanning device, an electronic device, and a computer storage medium.
Background
Logistics is a process in which functions such as transportation, storage, handling, transportation, packaging, distribution, information processing, and the like are organically combined to meet a user's request as needed during the process of moving an article from a supply location to a receiving location. The development of the internet enables online shopping to become a part of life of people, online shopping users pay great attention to the delivery time of commodities, the shopping experience of the users can be reduced due to the delay of the delivery time, and the reputation of merchants is influenced.
The express monitoring system is a system for tracking the logistics records of the express, and delaying the express to be handed over to the manual verification follow-up system. The data updating period of the express monitoring system in the prior art is 24 hours, the data is not updated in real time, the logistics record in the system lags behind the current progress of logistics, and once express delay occurs, the express can be discovered only after the system data is updated, so that remedial measures cannot be taken in time for delayed express. On the other hand, the prior art relies on manual treatment to delay logistics, follow-up treatment is slow, treatment efficiency is low one by one, and labor cost is high.
Disclosure of Invention
The application aims to provide an automatic alarm method and system based on scanning equipment, electronic equipment and a computer storage medium, wherein the scanning equipment is used for scanning express mails, judging whether the express mails are delayed or not in real time, automatically prompting network distribution personnel and the condition that the express mails in a customer service center are delayed, and solving the problems of delayed monitoring time, low manpower tracking efficiency and high cost of the conventional express mail monitoring system.
The purpose of the application is realized by adopting the following technical scheme:
in a first aspect, the present application provides an automatic alarm method based on a scanning device, including:
responding to the arrival time of the express at a first network point sent by scanning equipment of the first network point and the arrival time of the express at a second network point sent by scanning equipment of the second network point, and calculating the actual stay time of the express between the first network point and the second network point;
if the actual stay time of the express between the first network point and the second network point is longer than a first preset stay time, the express delay is judged, and delay prompt information containing express information of the express is at least sent to scanning equipment of the second network point and/or terminal equipment of a customer service center.
Therefore, the scanning equipment is used for scanning the express mail at the two network points, the arrival time of the express mail at the two network points is obtained, the actual stay time of the express mail between the two network points is calculated and compared with the preset stay time between the two network points, when the actual stay time exceeds the preset stay time, the delay of the express mail is judged, and the conditions of the delay of the express mail of a network point service staff and a customer service center staff are automatically prompted. On one hand, the logistics progress of the express is monitored in real time, the express is delayed, the current network point is prompted in time, the condition that some express is delayed can be known without waiting for the update data of the express monitoring system, the problem of time lag of reminding is solved, the delayed express can be treated emergently, the transportation can be arranged as soon as possible, and the logistics progress of goods is effectively promoted. On the other hand, the automatic monitoring is higher than the manual efficiency and is low in cost in tracking the express progress. In the third aspect, the delay prompt information related to the delayed express is directly sent to the salesman and the customer service center of the network, so that the link of the manual system for searching and customer service to contact the salesman is avoided, the labor cost is saved, and the processing efficiency is improved. In practical application, after the express mail reaches the second network point, when the express mail is scanned by the scanning device, if the express mail belongs to the delayed express mail, the delayed condition of the express mail of the scanning device of the network point is automatically prompted, after the transportation delay of the previous network point, the network point can be processed in an emergency, the manual work is avoided, the primary one-level order prompting through the original logistics system or the original communication tool is carried out, and the processing efficiency is improved.
Optionally, the method further comprises:
acquiring preset distribution time of the express mails;
and calculating the first preset stay time of the express between the first network point and the second network point based on the preset delivery time of the express.
In this way, the length of the stay of the dispatch between two distribution points can be determined according to the predetermined delivery time of each dispatch. For an emergency dispatch, for example, the predetermined dwell time between two mesh points may be set to a shorter time period.
Optionally, the method further comprises:
responding to the arrival time of the express at the kth network point, sent by the scanning equipment of the kth network point, and calculating the actual stay time of the express between the first network point and the kth network point by using the arrival time of the express at the first network point, sent by the scanning equipment of the first network point; k is a positive integer greater than 2;
if the actual stay time of the express from the first network point to the kth network point is longer than a second preset stay time, the express delay is judged, and delay prompt information containing express information of the express is at least sent to scanning equipment of the kth network point and/or terminal equipment of the customer service center.
Therefore, when the express is delayed to be sent at a certain network point, whether the delay prompt information is continuously sent or not can be judged according to the subsequent distribution condition. If the express is transported from the previous network point to the current network point and is delayed, but the current network point is processed timely, and the express reaches the next network point within the preset stay time from the previous network point to the next network point, the delayed prompt is not issued; if the arrival at the next network is still delayed, the delayed prompt is issued to the next network and the terminal equipment of the customer service center. If the delay from the previous network point to the current network point is 3 hours, even if the delay does not occur between the current network point and the next network point or even the delay reaches 1 hour early, the express is still in a transportation delay state, and the express distribution delay result can be caused.
Optionally, the delay prompting message includes a difference between an actual staying time of the express mail between the first mesh point and the second mesh point and the first predetermined staying time.
Therefore, the prompt information comprises the delay time of the express, so that network point service personnel and customer service center personnel can know the specific condition of the delay of the express, and the personnel can conveniently select proper countermeasures according to the delay time to process the delayed express as soon as possible.
In a second aspect, the present application provides an automatic alarm system based on a scanning device, including an automatic alarm apparatus, the automatic alarm apparatus including:
the actual duration calculation module is used for responding to the arrival time of the express mail at a first network point sent by scanning equipment of the first network point and the arrival time of the express mail at a second network point sent by the scanning equipment of the second network point, and calculating the actual stay duration of the express mail between the first network point and the second network point;
and the first prompt module is used for judging the express delay if the actual stay time of the express between the first network point and the second network point is longer than a first preset stay time, and sending delay prompt information containing express information of the express to scanning equipment of the second network point and/or terminal equipment of a customer service center at least.
Therefore, the scanning equipment is used for scanning the express mail at the two network points, the arrival time of the express mail at the two network points is obtained, the actual stay time of the express mail between the two network points is calculated and compared with the preset stay time between the two network points, when the actual stay time exceeds the preset stay time, the delay of the express mail is judged, and the conditions of the delay of the express mail of a network point service staff and a customer service center staff are automatically prompted. On one hand, the logistics progress of the express is monitored in real time, the express is delayed, the current network point is prompted in time, the condition that some express is delayed can be known without waiting for the update data of the express monitoring system, the problem of time lag of reminding is solved, the delayed express can be treated emergently, the transportation can be arranged as soon as possible, and the logistics progress of goods is effectively promoted. On the other hand, the automatic monitoring is higher than the manual efficiency and is low in cost in tracking the express progress. In the third aspect, the delay prompt information related to the delayed express is directly sent to the salesman and the customer service center of the network, so that the link of the manual system for searching and customer service to contact the salesman is avoided, the labor cost is saved, and the processing efficiency is improved. In practical application, after the express mail reaches the second network point, when the express mail is scanned by the scanning device, if the express mail belongs to the delayed express mail, the delayed condition of the express mail of the scanning device of the network point is automatically prompted, after the transportation delay of the previous network point, the network point can be processed in an emergency, the manual work is avoided, the primary one-level order prompting through the original logistics system or the original communication tool is carried out, and the processing efficiency is improved.
Optionally, the automatic warning device further includes a predetermined duration obtaining module, where the predetermined duration obtaining module includes:
the distribution time acquisition unit is used for acquiring the preset distribution time of the express;
and the preset time length calculating unit is used for calculating the first preset stay time length of the express between the first network point and the second network point based on the preset delivery time of the express.
In this way, the length of the stay of the dispatch between two distribution points can be determined according to the predetermined delivery time of each dispatch. For an emergency dispatch, for example, the predetermined dwell time between two mesh points may be set to a shorter time period.
Optionally, the automatic warning device further includes a second prompting module, where the second prompting module includes:
the actual duration calculation unit is used for responding to the arrival time of the express item at the kth network point, sent by the scanning equipment of the kth network point, and calculating the actual stay duration of the express item between the first network point and the kth network point by using the arrival time of the express item at the first network point, sent by the scanning equipment of the first network point; k is a positive integer greater than 2;
and the second prompting unit is used for judging the express mail delay if the actual stay time of the express mail between the first network point and the kth network point is greater than a second preset stay time, and sending delay prompting information containing express mail information of the express mail at least to scanning equipment of the kth network point and/or terminal equipment of the customer service center.
Therefore, when the express is delayed to be sent at a certain network point, whether the delay prompt information is continuously sent or not can be judged according to the subsequent distribution condition. If the express is transported from the previous network point to the current network point and is delayed, but the current network point is processed timely, and the express reaches the next network point within the preset stay time from the previous network point to the next network point, the delayed prompt is not issued; if the arrival at the next network is still delayed, the delayed prompt is issued to the next network and the terminal equipment of the customer service center. If the delay from the previous network point to the current network point is 3 hours, even if the delay does not occur between the current network point and the next network point or even the delay reaches 1 hour early, the express is still in a transportation delay state, and the express distribution delay result can be caused.
Optionally, the delay prompting message includes a difference between an actual staying time of the express mail between the first mesh point and the second mesh point and the first predetermined staying time.
Therefore, the prompt information comprises the delay time of the express, so that network point service personnel and customer service center personnel can know the specific condition of the delay of the express, and the personnel can conveniently select proper countermeasures according to the delay time to process the delayed express as soon as possible.
Optionally, the system further comprises the scanning device, configured to scan the express mail, send the arrival time of the express mail at the current website to the automatic warning device, and send the delay prompt message.
Therefore, the scanning equipment can automatically upload the arrival time of the express mail when scanning the express mail and can automatically send out delay prompt information when scanning the delayed express mail.
Optionally, the scanning device comprises one or more of a sorting device, a rifle, a mobile phone, a tablet computer, and a smart wearable device.
Therefore, according to the requirements in practical application, the prompt information can be sent to one or more scanning devices, and the condition that express mails of network operators or customer service center personnel are delayed is conveniently prompted.
In a third aspect, the present application provides an electronic device, including a processor and a memory, where the processor executes computer instructions stored in the memory, so that the electronic device executes any one of the above automatic alarm methods based on a scanning device.
Therefore, on one hand, the logistics progress of the express is monitored in real time, the express is delayed, the current network point is prompted in time, the condition that some express is delayed can be known without waiting for the update data of the express monitoring system, the problem of time lag of reminding is solved, the delayed express can be processed in an emergency, the transportation can be arranged as soon as possible, and the logistics progress of goods is effectively promoted. On the other hand, the automatic monitoring is higher than the manual efficiency and is low in cost in tracking the express progress. In the third aspect, the delay prompt information related to the delayed express is directly sent to the salesman and the customer service center of the network, so that the link of the manual system for searching and customer service to contact the salesman is avoided, the labor cost is saved, and the processing efficiency is improved.
In a fourth aspect, the present application provides a computer storage medium comprising computer instructions that, when run on an electronic device, cause the electronic device to perform any of the above-described automatic warning method based on a scanning device.
Therefore, on one hand, the logistics progress of the express is monitored in real time, the express is delayed, the current network point is prompted in time, the condition that some express is delayed can be known without waiting for the update data of the express monitoring system, the problem of time lag of reminding is solved, the delayed express can be processed in an emergency, the transportation can be arranged as soon as possible, and the logistics progress of goods is effectively promoted. On the other hand, the automatic monitoring is higher than the manual efficiency and is low in cost in tracking the express progress. In the third aspect, the delay prompt information related to the delayed express is directly sent to the salesman and the customer service center of the network, so that the link of the manual system for searching and customer service to contact the salesman is avoided, the labor cost is saved, and the processing efficiency is improved.
Compared with the prior art, the technical effects of the application include:
the application discloses an automatic alarm method and system based on scanning equipment, electronic equipment and a computer storage medium, wherein express mails are scanned at two network points by using the scanning equipment, the arrival time of the express mails at the two network points is obtained, the actual stay time of the express mails between the two network points is calculated, the actual stay time is compared with the preset stay time between the two network points, when the actual stay time exceeds the preset stay time, the express mail delay is judged, and the conditions that the express mails are delayed are automatically prompted to network point service personnel and customer service center personnel. On one hand, the logistics progress of the express is monitored in real time, the express is delayed, the current network point is prompted in time, the condition that some express is delayed can be known without waiting for the update data of the express monitoring system, the problem of time lag of reminding is solved, the delayed express can be treated emergently, the transportation can be arranged as soon as possible, and the logistics progress of goods is effectively promoted. On the other hand, the automatic monitoring is higher than the manual efficiency and is low in cost in tracking the express progress. In the third aspect, the delay prompt information related to the delayed express is directly sent to the salesman and the customer service center of the network, so that the link of the manual system for searching and customer service to contact the salesman is avoided, the labor cost is saved, and the processing efficiency is improved. In practical application, after the express mail reaches the second network point, when the express mail is scanned by the scanning device, if the express mail belongs to the delayed express mail, the delayed condition of the express mail of the scanning device of the network point is automatically prompted, after the transportation delay of the previous network point, the network point can be processed in an emergency, the manual work is avoided, the primary one-level order prompting through the original logistics system or the original communication tool is carried out, and the processing efficiency is improved.
Drawings
The present application is further described below with reference to the drawings and examples.
Fig. 1 is a schematic flowchart of an automatic alarm method based on a scanning device in a first embodiment provided in the present application;
FIG. 2 is a schematic flow chart of step S11 in FIG. 1;
FIG. 3 is a partial schematic flow chart of an automatic alarm method based on a scanning device in a second embodiment according to an embodiment of the present application;
fig. 4 is a schematic structural diagram of an automatic alarm system based on a scanning device according to an embodiment of the present application;
FIG. 5 is a schematic diagram of an architecture of the predetermined duration obtaining module 510 in FIG. 4;
fig. 6 is a schematic structural diagram of the second prompting module 540 in fig. 4.
In the figure: 500. an automatic alarm device; 510. a preset time length obtaining module; 511. a delivery time acquisition unit; 512. a predetermined time length calculation unit; 520. an actual duration calculation module; 530. a first prompt module; 540. a second prompt module; 541. a predetermined duration acquisition unit; 542. an actual time length calculation unit; 543. a second prompting unit; 610. a scanning device; 620. a terminal device; 700. express mail monitoring system.
Detailed Description
The present application is further described with reference to the accompanying drawings and the detailed description, and it should be noted that, in the present application, the embodiments or technical features described below may be arbitrarily combined to form a new embodiment without conflict.
Referring to fig. 1, the embodiment of the present application provides an automatic alarm method based on a scanning device, including steps S12 to S13, and step S11 may be further included before step S12. The method can be suitable for scenes of express delivery and logistics transportation.
Step S11: and acquiring a first preset stay time of the express between the first network point and the second network point.
The express can be an express package or a logistics package. The site may be a courier site or a logistics site, such as a 16 th site in a Jiading district of Shanghai city. The express is transported to a second network point from a first network point by a transport tool, and the first network point and the second network point can be any station or branch in the transport route of the express. The first preset stay time of the express between the first network point and the second network point is a preset time, and can be set by customer service center personnel, or can be calculated based on the delivery time of the express, and the first preset stay time is 6 hours or 10 hours, for example.
It should be noted that step S11 is not a necessary step in the express mail transportation process in the present embodiment.
Step S12: and calculating the actual stay time of the express between the first network point and the second network point in response to the arrival time of the express at the first network point, which is sent by the scanning equipment of the first network point, and the arrival time of the express at the second network point, which is sent by the scanning equipment of the second network point.
When the express mail reaches a network point, the express mail needs to be scanned and put in a warehouse through scanning equipment to complete collection action. When scanning express mails, the scanning equipment uploads the scanned information. The arrival time of the express at the first network point is, for example, 2020, 1, 8 and 30 minutes, and the arrival time at the second network point is, for example, 2020, 1, 16 and 42 minutes, so that the actual stay time of the express between the first network point and the second network point can be calculated to be 8 hours and 12 minutes. The arrival time, the predetermined dwell period, the actual dwell period may be accurate to seconds or milliseconds.
Step S13: if the actual stay time of the express between the first network point and the second network point is longer than the first preset stay time, the express delay is judged, and delay prompt information containing express information is sent to at least scanning equipment of the second network point and/or terminal equipment of a customer service center. The express mail can also be marked as a delayed express mail in the express mail monitoring system.
This step compares the actual dwell time with the first predetermined dwell time. The actual dwell-time is for example 8 hours and 12 minutes, the actual dwell-time being greater than the first predetermined dwell-time if the first predetermined dwell-time is 6 hours, and the actual dwell-time being less than the first predetermined dwell-time if the first predetermined dwell-time is 10 hours.
In step S13, in addition to sending the delay prompting message to the scanning device of the second node, the delay prompting message may also be sent to a terminal device of the second node, where the terminal device of the second node is, for example, a mobile phone, a tablet computer, a computer, or other intelligent terminal device of a node waiter.
After reminding, the network point service staff can separate the delayed express from the normal express, thereby accelerating the processing of the delayed express and sending the delayed express as early as possible.
Step S13 may further include: if the actual stay time of the express between the first network point and the second network point is equal to the first preset stay time, the express delay is judged, and delay prompt information containing express information of the express is sent to at least scanning equipment of the second network point and/or terminal equipment of a customer service center. The express mail can also be marked as a delayed express mail in the express mail monitoring system.
Step S13 may further include: and when the actual stay time of the express between the first network point and the second network point is less than the first preset stay time, judging that the express is not delayed. The express mail is not required to be delayed and marked, and the staff of a network point and a customer service center is not required to be prompted.
The transportation path of the logistics express from the starting place to the destination is controlled by a logistics system, the logistics system automatically generates a transportation route, so that the express is transported to another network point from a certain network point by a transportation tool and then to the next network point until the network point of the destination, and then a piece collecting person of the network point is responsible for dispatching orders and delivering. The vehicle may be an automobile, train or airplane, etc. The automatic alarm system generates and issues a delay reminder and sends the delay reminder to the next network point according to the transportation route of the express, and the terminal equipment of all the service personnel at the next network point can receive the reminder, for example, the prompt to process the express is given as soon as possible after the ticket is delayed for 3 hours, which is helpful for the next network point to carry out rapid processing on the express in a targeted manner.
The delay prompt information is sent to the scanning equipment used by the network point waiter, so that the waiter can know the information of the delayed express of the network point in time and can take counter measures in time; the delay prompt information is sent to the terminal equipment of the headquarter customer service, so that the headquarter customer service can know the express delay data of each network in time, the express problem is convenient to maintain, the service quality is improved for customers, meanwhile, each network can be managed better, and the processing speed of delayed express is improved. The scanning device of the second network is, for example, a rifle or a mobile phone of a second network attendant, and the terminal device of the customer service center is, for example, a mobile phone or a computer of a customer service center worker. The mobile phones of the website service staff and the customer service center staff may be installed with apps (applications, acronyms of application), and delay prompt information is received through the apps, for example, the apps are nails or enterprise Wechat.
The express information can include express single number, which can be numbers, letters or a combination of the two, such as 025587666666, EA0000000086, etc. The delayed prompt message is, for example: the dispatch 025587666666 is delayed.
The delay prompting message can also comprise the difference value between the actual stay time of the express mail between the first mesh point and the second mesh point and the first preset stay time. The delayed prompt message is, for example: the dispatch 025587666666 is delayed for 3 hours, please process as soon as possible!
The delay prompt message may include a delay time updated in real time, and the delay time may be a difference between a current time and an expected arrival time of the express at the current website.
The prompt message comprises the delay time of the express between the first network point and the second network point, so that a service person and a customer service center person at the second network point can know the specific condition of the express delay, and the staff can conveniently select a proper countermeasure according to the delay time to process the delayed express as soon as possible.
Therefore, on one hand, the logistics progress of the express is monitored in real time, the express is delayed, the current network point is prompted in time, the condition that some express is delayed can be known without waiting for the update data of the express monitoring system, the problem of time lag of reminding is solved, the delayed express can be processed in an emergency, the transportation can be arranged as soon as possible, and the logistics progress of goods is effectively promoted. On the other hand, the automatic monitoring is higher than the manual efficiency and is low in cost in tracking the express progress. In the third aspect, the delay prompt information related to the delayed express is directly sent to the salesman and the customer service center of the network, so that the link of the manual system for searching and customer service to contact the salesman is avoided, the labor cost is saved, and the processing efficiency is improved.
The user may desire to deliver the door at a particular time, at which point a predetermined length of stay between the network points may be set according to the user's needs. If the user has no special requirements, the customer service center personnel can also set the preset stay time between the network points according to the preset rules.
Referring to FIG. 2, step S11 may include steps S21-S22.
Step S21: and acquiring the scheduled delivery time of the express.
The scheduled delivery time of the express can be a time preset by a client, and can be a certain moment or a certain time period.
Step S22: and calculating a first preset stay time of the express between the first network point and the second network point based on the preset delivery time of the express.
In this way, the length of the stay of the dispatch between two distribution points can be determined according to the predetermined delivery time of each dispatch. For an emergency dispatch, for example, the predetermined dwell time between two mesh points may be set to a shorter time period.
If the delay from the previous network point to the delayed network point is delayed for 3 hours, even if the delay does not occur between the current network point and the next network point or even the delay reaches 1 hour early, the express is still in a transportation delay state, which may result in the delayed delivery of the express.
Referring to fig. 3, after step S13, when the delay occurs and the effect of the delay needs to be considered to be eliminated or cancelled, the method may further include steps S32 to S33, and step S31 may be included before step S32.
Step S31: and acquiring a second preset stay time of the express between the first mesh point and the kth mesh point, wherein k is an integer larger than 2. The preset stay time of the express between the first network point and the kth network point can be set by customer service center personnel, and can also be calculated based on the delivery time of the express. The second predetermined dwell time period is a predetermined time period.
It should be noted that step S31 is not a necessary step in the present embodiment.
The k-th halftone dot is, for example, a third halftone dot, a fifth halftone dot, a ninth halftone dot, and the like. The express is transported by a transport vehicle from a first site to a second site, by the same transport vehicle or another transport vehicle from the second site to a third site, and so on.
Step S32: and responding to the arrival time of the express at the kth network point sent by the scanning equipment of the kth network point, and calculating the actual stay time of the express between the first network point and the kth network point by using the arrival time of the express at the first network point sent by the scanning equipment of the first network point.
The value of k is, for example, 3, in step S32, the arrival time of the express at the third node is, for example, 56 minutes at 2: 1/2/2020, the arrival time of the express at the first node is, for example, 30 minutes at 8: 1/2020, and the difference between the arrival time of the express at the third node and the arrival time at the first node is calculated to be 18 hours and 26 minutes, which is used as the actual stay time of the express between the first node and the third node.
The value of k is, for example, 5, in step S32, the arrival time of the express at the fifth node is, for example, 14: 36: 1/3/2020, and the arrival time of the express at the first node is, for example, 30: 1/2020, and the difference between the arrival time of the express at the fifth node and the arrival time at the first node is calculated to be 54 hours and 6 minutes, which is used as the actual stay time of the express between the first node and the fifth node.
Step S33: if the actual stay time of the express from the first network point to the kth network point is longer than the second preset stay time, the express delay is judged, and delay prompt information containing express information is sent to scanning equipment of the kth network point and/or terminal equipment of a customer service center at least. The delayed prompt message is, for example: the dispatch 025587666666 is delayed.
The delay prompting message can comprise the difference value between the actual stay time of the express mail from the first mesh point to the k mesh point and the second preset stay time. The prompt message comprises the delay time of the express from the first network point to the kth network point, so that a service person and a customer service center person at the kth network point can know the specific condition of the delay of the express, and the staff can conveniently select proper countermeasures according to the delay time to process the delayed express as soon as possible.
Therefore, when the express is delayed to be sent at a certain network point, whether the delay prompt information is continuously sent or not can be judged according to the subsequent distribution condition. If the express is transported to the current network from the previous network, the delay occurs, but the current network is processed timely, and the express reaches the next network within the preset stay time from the previous network to the next network, the delay reminding cannot be issued; if the arrival at the next network is still delayed, the delayed prompt is issued to the scanning equipment of the next network and the terminal equipment of the customer service center.
For example, the predetermined dwell time from the first dot to the second dot is 8 hours, the actual dwell time is 11 hours, delayed by 3 hours; the preset stay time from the second net point to the third net point is 6 hours, the actual stay time is 5 hours, and the second net point reaches the third net point 1 hour in advance; at this time, the preset stay time from the first network point to the third network point is 14 hours, the actual stay time is 16 hours, although no delay occurs between the second network point and the third network point, the third network point still receives the delay prompt message to remind a network point service staff to process the express as soon as possible, and the condition that the final delivery of the express is delayed is avoided as much as possible.
Referring to fig. 4, an embodiment of the present application provides an automatic alarm system based on a scanning device, which includes an automatic alarm apparatus 500.
The system may further include a scanning device 610 for scanning and sending the express mail to the automatic warning device 500 at the arrival time of the current website, and sending out a delay notice message. The scanning device 610 performs data interaction with the automatic alert apparatus 500. In this way, the scanning device 610 automatically uploads the arrival time of the express when scanning the express, and can automatically send out the delay prompt message when scanning the delayed express. The scanning device 610 may also upload the scanned information to the courier monitoring system 700. The express delivery monitoring system 700 also performs data interaction with the automatic warning device 500.
The scanning device 610 may include one or more of a sorting device, a rifle, a cell phone, a tablet, and a smart wearable device. The intelligent wearable device can include an intelligent bracelet, an intelligent watch, intelligent glasses, an intelligent vest or other intelligent wearable devices. Therefore, according to the requirements in practical application, the prompt information can be sent to one or more scanning devices 610, and the condition that express mails of network operators or customer service center personnel are delayed can be conveniently prompted.
The system may further comprise a terminal device 620 of the customer service center for receiving the delayed prompt message. The terminal device 620 is, for example, a computer, a mobile phone, a tablet computer, or an intelligent wearable device of a customer service center person.
The automatic warning device 500 may include an actual duration calculation module 520 and a first prompt module 530, and the automatic warning device 500 may further include a predetermined duration acquisition module 510, where the predetermined duration acquisition module 510 performs data interaction with the first prompt module 530, and the actual duration calculation module 520 performs data interaction with the first prompt module 530.
The predetermined duration obtaining module 510 is configured to obtain a first predetermined duration of the express mail between the first mesh point and the second mesh point.
The actual duration calculation module 520 is configured to calculate an actual duration of the stay of the express mail between the first mesh point and the second mesh point in response to the arrival time of the express mail at the first mesh point sent by the scanning device 610 of the first mesh point and the arrival time of the express mail at the second mesh point sent by the scanning device 610 of the second mesh point.
When the express mail reaches a network point, the express mail needs to be scanned and put in storage through the scanning equipment 610 to complete the collection action. When the scanning device 610 scans the express mail, the scanned information is uploaded. The arrival time of the express at the first network point is, for example, 2020, 1, 8 and 30 minutes, and the arrival time at the second network point is, for example, 2020, 1, 16 and 42 minutes, so that the actual stay time of the express between the first network point and the second network point can be calculated to be 8 hours and 12 minutes. The arrival time, the predetermined dwell period, the actual dwell period may be accurate to seconds or milliseconds.
The first prompting module 530 is configured to determine that the express mail is delayed if an actual staying time of the express mail between the first network point and the second network point is longer than a first predetermined staying time, and send delay prompting information including express mail information to at least the scanning device 610 of the second network point and the terminal device 620 of the customer service center. The terminal 620 of the customer service center may be a mobile phone or a computer.
The delay prompting message can comprise the difference value between the actual stay time of the express mail between the first mesh point and the second mesh point and the first preset stay time.
After reminding, the network point service staff can separate the delayed express from the normal express, thereby accelerating the processing of the delayed express and sending the delayed express as early as possible.
The first prompting module 530 may also be configured to: if the actual stay time of the express between the first network point and the second network point is equal to the first preset stay time, the express delay is judged, and delay prompt information containing express information is at least sent to the scanning equipment 610 of the second network point and the terminal equipment 620 of the customer service center. The dispatch may also be marked as a delayed dispatch in dispatch monitoring system 700.
The first prompting module 530 may also be configured to: and if the actual stay time of the express between the first network point and the second network point is less than the first preset stay time, judging that the express is not delayed. The express mail is not required to be delayed and marked, and the staff of a network point and a customer service center is not required to be prompted.
The transportation path of the logistics express from the starting place to the destination is controlled by a logistics system, the logistics system automatically generates a transportation route, so that the express is transported to another network point from a certain network point by a transportation tool and then to the next network point until the network point of the destination, and then a piece collecting person of the network point is responsible for dispatching orders and delivering. The vehicle may be an automobile, train or airplane, etc. The automatic alarm system generates and issues a delay reminder and sends the delay reminder to the next network point according to the transportation route of the express, and the scanning equipment 610 of the next network point can receive the reminder, for example, if the express is delayed for 3 hours and is required to be processed as soon as possible, the quick processing of the express is pertinently carried out by the next network point.
The delay prompt information is sent to the first terminal device 620 of the website waiter, so that the waiter can know the information of the delayed express of the website in time and take counter measures in time; the delay prompt information is sent to the terminal equipment 620 of the headquarter customer service, so that the headquarter customer service can know the express delay data of each network in time, the express problem is convenient to maintain, the service quality is improved for customers, meanwhile, each network can be managed better, and the processing speed of delayed express is improved. The first terminal device 620 corresponding to the second network point is, for example, a mobile phone of a second network point waiter, and the terminal device 620 corresponding to the customer service center is, for example, a mobile phone or a computer of a customer service center person. The mobile phones of the website service staff and the customer service center staff may be installed with apps (applications, acronyms of application), and delay prompt information is received through the apps, for example, the apps are nails or enterprise Wechat.
The express information can include express single number, which can be numbers, letters or a combination of the two, such as 025587666666, EA0000000086, etc. The delayed prompt message is, for example: the dispatch 025587666666 is delayed.
The delay prompting message can comprise the difference value of the actual stay time of the express between the first network point and the second network point and the preset stay time of the express between the first network point and the second network point. The delayed prompt message is, for example: the dispatch 025587666666 is delayed for 3 hours, please process as soon as possible!
The delay prompt message may include a delay time updated in real time, and the delay time may be a difference between a current time and an expected arrival time of the express at the current website.
Therefore, the prompt message comprises the delay time of the express between the first network point and the second network point, so that a service person and a customer service center person at the second network point can know the specific situation of the express delay, and the staff can conveniently select a proper countermeasure according to the delay time to process the delayed express as soon as possible.
On one hand, the logistics progress of the express is monitored in real time, the express is delayed, the current network point is prompted in time, the condition that some express is delayed can be known without waiting for the update data of the express monitoring system 700, the problem of time lag of reminding is solved, the delayed express can be processed in an emergency, the transportation can be arranged as soon as possible, and the logistics progress of goods is effectively promoted. On the other hand, the automatic monitoring is higher than the manual efficiency and is low in cost in tracking the express progress. In the third aspect, the delay prompt information related to the delayed express is directly sent to the salesman and the customer service center of the network, so that the link of the manual system for searching and customer service to contact the salesman is avoided, the labor cost is saved, and the processing efficiency is improved.
Referring to fig. 5, the scheduled time period acquiring module 510 may include a delivery time acquiring unit 511 and a scheduled time period calculating unit 512, and the delivery time acquiring unit 511 performs data interaction with the scheduled time period calculating unit 512.
The delivery time acquisition unit 511 is configured to acquire a predetermined delivery time of the dispatch.
The scheduled delivery time of the express can be a time preset by a client, and can be a certain moment or a certain time period.
The predetermined duration calculation unit 512 is configured to calculate a first predetermined staying duration of the express mail between the first network point and the second network point based on the predetermined delivery time of the express mail.
In this way, the length of the stay of the dispatch between two distribution points can be determined according to the predetermined delivery time of each dispatch. For an emergency dispatch, for example, the predetermined dwell time between two mesh points may be set to a shorter time period.
If the delay from the previous network point to the delayed network point is delayed for 3 hours, even if the delay does not occur between the current network point and the next network point or even the delay reaches 1 hour early, the express is still in a transportation delay state, which may result in the delayed delivery of the express.
With continued reference to fig. 4, the automatic alert device 500 may also include a second prompting module 540. The second prompting module 540 performs data interaction with the first prompting module 530.
Referring to fig. 6, the second prompting module 540 may include an actual time length calculating unit 542 and a second prompting unit 543, the second prompting module 540 may further include a predetermined time length obtaining unit 541, the predetermined time length obtaining unit 541 performs data interaction with the second prompting unit 543, and the actual time length calculating unit 542 performs data interaction with the second prompting unit 543.
The predetermined duration obtaining unit 541 is configured to obtain a second predetermined staying duration of the express item between the first mesh point and the kth mesh point; k is an integer greater than 2. The second preset stay time of the express between the first network point and the kth network point can be set by customer service center personnel, and can also be calculated based on the delivery time of the express.
The actual duration calculation unit 542 is configured to, in response to the arrival time of the express item at the kth node sent by the scanning device 610 at the kth node, calculate, by using the arrival time of the express item at the first node sent by the scanning device 610 at the first node, an actual duration of the express item staying between the first node and the kth node.
The value of k is, for example, 3, the arrival time of the express at the third network point is, for example, 56 minutes at 2 o 'clock 2/1/2020, the arrival time of the express at the first network point is, for example, 30 minutes at 8 o' clock 1/2020, and the difference between the arrival time of the express at the third network point and the arrival time at the first network point is calculated to be 18 hours and 26 minutes, which is used as the actual stay time of the express between the first network point and the third network point.
The value of k is, for example, 5, the arrival time of the express at the fifth network point is, for example, 14: 36 points at 1, 3 and 3 in 2020, the arrival time of the express at the first network point is, for example, 30 points at 8: 1, 1 and 1 in 2020, and the difference between the arrival time of the express at the fifth network point and the arrival time at the first network point is calculated to be 54 hours and 6 minutes, which is taken as the actual stay time of the express between the first network point and the fifth network point.
The second prompting unit 543 is configured to determine that the express mail is delayed if the actual staying time of the express mail between the first network point and the kth network point is longer than a second predetermined staying time, and send delay prompting information including express mail information to at least the scanning device 610 of the kth network point and/or the terminal device 620 of the customer service center.
The embodiment of the application also provides an electronic device, which comprises a processor and a memory, wherein the processor executes computer instructions stored in the memory, so that the electronic device executes any one of the automatic alarm methods based on the scanning device.
The embodiment of the application also provides a computer storage medium, which includes computer instructions, and when the computer instructions are run on an electronic device, the electronic device is enabled to execute any one of the automatic alarm methods based on the scanning device.
The foregoing description and drawings are only for purposes of illustrating the preferred embodiments of the present application and are not intended to limit the present application, which is, therefore, to the contrary, the intention is to cover all modifications, equivalents, and alternatives falling within the spirit and scope of the present application.
Claims (10)
1. An automatic alarm method based on scanning equipment is characterized by comprising the following steps:
responding to the arrival time of the express at a first network point sent by scanning equipment of the first network point and the arrival time of the express at a second network point sent by scanning equipment of the second network point, and calculating the actual stay time of the express between the first network point and the second network point;
if the actual stay time of the express between the first network point and the second network point is longer than a first preset stay time, the express delay is judged, and delay prompt information containing express information of the express is at least sent to scanning equipment of the second network point and/or terminal equipment of a customer service center.
2. The automatic alarm method based on scanning device of claim 1, further comprising:
acquiring preset distribution time of the express mails;
and calculating the first preset stay time of the express between the first network point and the second network point based on the preset delivery time of the express.
3. The automatic alarm method based on scanning device of claim 1, further comprising:
responding to the arrival time of the express at the kth network point, sent by the scanning equipment of the kth network point, and calculating the actual stay time of the express between the first network point and the kth network point by using the arrival time of the express at the first network point, sent by the scanning equipment of the first network point; k is a positive integer greater than 2;
if the actual stay time of the express from the first network point to the kth network point is longer than a second preset stay time, the express delay is judged, and delay prompt information containing express information of the express is at least sent to scanning equipment of the kth network point and/or terminal equipment of the customer service center.
4. The automatic warning method based on scanning equipment as claimed in claim 1, wherein the delay prompting message includes a difference value between an actual stay time of the express mail between the first mesh point and the second mesh point and the first predetermined stay time.
5. An automatic alarm system based on a scanning device, which is characterized by comprising an automatic alarm device, wherein the automatic alarm device comprises:
the actual duration calculation module is used for responding to the arrival time of the express mail at a first network point sent by scanning equipment of the first network point and the arrival time of the express mail at a second network point sent by the scanning equipment of the second network point, and calculating the actual stay duration of the express mail between the first network point and the second network point;
and the first prompt module is used for judging the express delay if the actual stay time of the express between the first network point and the second network point is longer than a first preset stay time, and sending delay prompt information containing express information of the express to scanning equipment of the second network point and/or terminal equipment of a customer service center at least.
6. The automatic warning system based on scanning equipment of claim 5, characterized in that the automatic warning device further comprises a second prompting module, the second prompting module comprises:
the actual duration calculation unit is used for responding to the arrival time of the express item at the kth network point, sent by the scanning equipment of the kth network point, and calculating the actual stay duration of the express item between the first network point and the kth network point by using the arrival time of the express item at the first network point, sent by the scanning equipment of the first network point; k is a positive integer greater than 2;
and the second prompting unit is used for judging the express mail delay if the actual stay time of the express mail between the first network point and the kth network point is greater than a second preset stay time, and sending delay prompting information containing express mail information of the express mail at least to scanning equipment of the kth network point and/or terminal equipment of the customer service center.
7. The automatic warning system based on scanning device as claimed in claim 5, further comprising said scanning device for scanning said express mail and sending the arrival time of said express mail at the current network point to said automatic warning device, and sending out said delay prompt message.
8. The scanning-device-based automatic alarm system of claim 7, wherein the scanning device comprises one or more of a sorting device, a bargun, a cell phone, a tablet computer, and a smart-wearable device.
9. An electronic device comprising a processor and a memory, the processor executing computer instructions stored by the memory to cause the electronic device to perform the scanning device based automatic alert method of any of claims 1 to 4.
10. A computer storage medium comprising computer instructions that, when executed on an electronic device, cause the electronic device to perform the scanning device based automatic alert method of any of claims 1 to 4.
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| CN202010082322.0A CN111311149A (en) | 2020-02-07 | 2020-02-07 | Automatic alarm method and system based on scanning equipment |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN114950979A (en) * | 2022-04-28 | 2022-08-30 | 广州艮业信息科技有限公司 | Linear sorting method, system, equipment and storage medium |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN114950979A (en) * | 2022-04-28 | 2022-08-30 | 广州艮业信息科技有限公司 | Linear sorting method, system, equipment and storage medium |
| CN114950979B (en) * | 2022-04-28 | 2023-09-05 | 广州艮业信息科技有限公司 | Linear sorting method, system, equipment and storage medium |
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