CN111291952A - Intelligent ordering and delivering system - Google Patents
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- CN111291952A CN111291952A CN201811491792.1A CN201811491792A CN111291952A CN 111291952 A CN111291952 A CN 111291952A CN 201811491792 A CN201811491792 A CN 201811491792A CN 111291952 A CN111291952 A CN 111291952A
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- 238000012384 transportation and delivery Methods 0.000 claims abstract description 120
- 238000004891 communication Methods 0.000 claims abstract description 78
- 235000012054 meals Nutrition 0.000 claims abstract description 53
- 244000218514 Opuntia robusta Species 0.000 claims abstract description 33
- 235000003166 Opuntia robusta Nutrition 0.000 claims abstract description 33
- 238000007639 printing Methods 0.000 claims abstract description 22
- 230000003993 interaction Effects 0.000 claims abstract description 7
- 235000013305 food Nutrition 0.000 claims description 135
- 238000000034 method Methods 0.000 claims description 30
- 230000008569 process Effects 0.000 claims description 12
- 238000012545 processing Methods 0.000 claims description 12
- 238000012790 confirmation Methods 0.000 claims description 6
- 238000013439 planning Methods 0.000 claims description 6
- QVFWZNCVPCJQOP-UHFFFAOYSA-N chloralodol Chemical compound CC(O)(C)CC(C)OC(O)C(Cl)(Cl)Cl QVFWZNCVPCJQOP-UHFFFAOYSA-N 0.000 claims description 3
- 230000006698 induction Effects 0.000 claims description 3
- 230000004044 response Effects 0.000 claims description 3
- 238000007726 management method Methods 0.000 abstract description 7
- 238000005516 engineering process Methods 0.000 abstract description 3
- 238000010586 diagram Methods 0.000 description 3
- 238000012986 modification Methods 0.000 description 2
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- 230000009286 beneficial effect Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
- G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
- G06K17/0022—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
Abstract
The invention discloses an intelligent ordering and delivering system, which comprises: the system comprises a meal ordering board internally provided with an RFID chip, at least one meal ordering robot internally provided with an RFID reader, a meal plate stuck with an identifiable label, a kitchen printing and outputting device, a kitchen scanning device, at least one meal delivery robot and a control center; the ordering board is uniquely corresponding to each dish; the dinner plate is uniquely corresponding to each dish; the control center comprises a communication module, an input module, a display module, a processor, a system database, a power module and an RFID reading and writing module, wherein the communication module is communicated with the ordering robot, the kitchen printing and outputting device, the kitchen scanning device and the meal delivery robot respectively. Due to the fact that technologies such as internet of things communication and intelligent robot control are adopted, on-site experience of customers is facilitated, the number of workers is saved, the operating cost is reduced, and the management performance is improved through independent ordering and kitchen interaction and an intelligent distribution system.
Description
Technical Field
The invention relates to an automatic restaurant business management system. More particularly, the invention relates to an intelligent ordering and delivering system used in a high-grade restaurant.
Background
The existing restaurant ordering system mainly adopts a manual accompanying customer ordering mode or a self-service ordering mode through a handheld service terminal. The former needs to be equipped with many accompanying personnel, just can be because of the demand of ordering to the customer of having a dinner peak hour, and the latter then needs the customer to browse the dish introduction by oneself, and user experience is not good. Particularly in high-grade restaurants, customers need to be guided to experience food materials or dishes on site so as to help the customers to make better choices.
CN103345717 discloses a multimedia self-service ordering system, which comprises a self-service ordering machine, a handheld service terminal and a server; the handheld service terminal is used for inputting channel opening information and transmitting the channel opening information to the server through a wireless communication network; the channel opening information comprises the number of the dining table of the customer, the number of tea bits and the identification number of the associated handheld service terminal; the self-service ordering machine is used for inputting ordering information of a customer and transmitting the ordering information to the server through a wireless communication network; the server is used for receiving the information of opening a station and the information of ordering, storing the information of opening a station, and ordering and settling accounts according to the information of ordering.
However, in this structure, the system cost is high due to the adoption of the special self-service ordering machine, and the start information and the ordering information need to be input into the system respectively, so that the system efficiency is low.
Disclosure of Invention
An object of the present invention is to solve at least the above problems and/or disadvantages and to provide at least the advantages described hereinafter.
It is still another object of the present invention to provide an intelligent ordering and delivering system, which can realize the on-site experience of the customers, significantly save the number of workers, reduce the operating cost, and improve the management performance through autonomous ordering, kitchen interaction, and intelligent delivery system.
The invention also aims to improve the efficiency of ordering and delivering food through the use method of the intelligent ordering and delivering food system so as to obtain better user experience.
To achieve these objects and other advantages in accordance with the purpose of the invention, there is provided an intelligent meal ordering and delivering system, comprising: the system comprises a meal ordering board internally provided with an RFID chip, at least one meal ordering robot internally provided with an RFID reader, a meal plate stuck with an identifiable label, a kitchen printing and outputting device, a kitchen scanning device, at least one meal delivery robot and a control center;
the ordering board is uniquely corresponding to each dish;
the dinner plate is uniquely corresponding to each dish;
the control center comprises a communication module, an input module, a display module, a processor, a system database, a power module and an RFID reading and writing module, wherein the communication module is communicated with the ordering robot, the kitchen printing and outputting device, the kitchen scanning device and the meal delivery robot respectively.
Preferably, the communication module is respectively communicated with the ordering robot, the kitchen printout device, the kitchen scanning device and the meal delivery robot by adopting 2G, 3G, 4G, WIFI, NB-IOT, LoRa, ZigBee or Bluetooth network and infrared induction to realize data intercommunication.
Preferably, the number of the meal cards corresponding to each dish is greater than or equal to 10.
Preferably, the label of the dinner plate to which the identifiable label is attached is a bar code, a two-dimensional code or an RFID label.
Preferably, wherein the ordering robot and the meal delivery robot are one of an RFID landmark navigation robot, a magnetic stripe landmark navigation robot, or a laser navigation robot.
Preferably, the number of the ordering robots and the number of the food delivery robots are respectively 5-10, and each of the ordering robots and the food delivery robots is provided with a voice interaction service module and a touch display screen and is connected with a calling system of a foreground service center in a wireless mode.
The object of the invention can be further realized by a using method of the intelligent food ordering and delivering system, which comprises the following steps:
firstly, initializing a system, inputting dish information through the input module, distributing a unique corresponding dish ID for each dish by the control center, storing the dish ID in a system database, and writing the dish ID information into a corresponding RFID chip of the ordering board through the RFID read-write module;
inputting dining table information through the input module, distributing a unique corresponding dining table ID for each dining table by the control center according to the position of the dining table, and storing the binding information of the dining table position and the dining table ID in a system database;
inputting navigation information of the ordering robot and the food delivery robot through the input module, and planning guiding and returning routes of the ordering robot for a dish display area and each dining table by the control center and storing the guiding and returning routes in a system database; the control center plans the food delivery and return routes of the food delivery robot for each dining table and stores the food delivery and return routes in a system database;
step two, after a customer enters a restaurant, inputting the number of dinning people through the ordering robot on an ordering station; the food ordering robot sends the number information of the people who have eaten to the communication module; the communication module transmits the data to the processor, and the processor automatically allocates dining tables for the customers and sends the dining tables to the ordering robot after comparing the information of the system database with the dining number demand of the customers; the ordering robot provides the dining table opening information to the customer; after the customer confirms, the confirmed dining table information is sent to the control center; the processor sends a food ordering signal, a food ordering and returning route to the food ordering robot, and the food ordering robot guides a customer to enter a dish display area to select dishes according to the specified route;
step three, the customer determines the required dishes and the required quantity from the display area, selects the type and the number of the corresponding ordering cards, and puts the ordering cards into the built-in RFID reader of the ordering robot; the built-in RFID reader reads the ID information and the number of dishes in the ordering board and sends the ID information and the number of the dishes to the communication module; the communication module transmits data to the processor, and the processor compares the system database information and then identifies the dining table position, the dish type and the quantity, generates order information and stores the order information in the system database;
and step four, after the dish selection of the customer is completed, inputting a ordering completion instruction through the ordering robot. The ordering robot guides the customer to arrive at the position where the booking table is located, then returns to an ordering station according to the planned route, and sends an ordering completion signal to the communication module; the communication module transmits data to the processor and stores the data in the system database;
fifthly, the control center prints and outputs a paper menu or generates an electronic menu through the kitchen printing and outputting device, and the paper menu or the electronic menu is manually sent to a booking table to enable a customer to confirm order information again; the order confirmation information is input through the input module;
step six, the control center displays the confirmed order information to each processing station of the kitchen through the display module, and each processing station starts to process the corresponding dishes according to the display notification information; the control center prints a label for each dish in the order through the kitchen printing output device, and the label is marked with an identifiable code and is pasted on a dinner plate;
step seven, the processed dishes are loaded into the corresponding dinner plate stuck with the identifiable label and transferred to a distribution table, and the dinner plate is scanned by the kitchen scanning device to record dish completion information; after the control center obtains the dish completion information, the processor judges the dish completion condition to generate a distribution plan: the method comprises the steps of distributing tables for a single time, and obtaining the information of the type and the quantity of dishes;
step eight, the control center displays the distribution plan to a distribution table through the display module, and a distribution station places the specified dishes on a tray of the food delivery robot according to the display notification information; the meal delivery robot scans the dinner plates stuck with the identifiable labels one by one, reads the types and the number of the dishes to be delivered and sends the dishes to the communication module; the communication module transmits data to the processor and stores the data in the system database, the processor transmits a food delivery signal, a food delivery route and a return route to the food delivery robot after food delivery conditions are met, and the food delivery robot starts to deliver food to the dining table according to a specified route;
step nine, after the food delivery robot finishes food delivery, returning to a distribution station according to a specified route, and sending a food delivery completion signal to the communication module; the communication module transmits the data to the processor and stores the data in the system database.
And repeating the sixth step to the ninth step until all dishes in the order are processed, palletized and delivered.
The object of the invention can be further achieved by another using method of the intelligent food ordering and delivering system, which comprises the following steps:
firstly, initializing a system, inputting dish information through the input module, distributing a unique corresponding dish ID for each dish by the control center, storing the dish ID in a system database, and writing the dish ID information into a corresponding RFID chip of the ordering board through the RFID read-write module;
inputting dining table information through the input module, distributing a unique corresponding dining table ID for each dining table by the control center according to the position of the dining table, and storing the binding information of the dining table position and the dining table ID in a system database;
inputting navigation information of the ordering robot and the food delivery robot through the input module, and planning guiding and returning routes of the ordering robot for a dish display area and each dining table by the control center and storing the guiding and returning routes in a system database; the control center plans the food delivery and return routes of the food delivery robot for each dining table and stores the food delivery and return routes in a system database;
after a customer enters a restaurant, the ordering robot on an ordering station automatically guides the customer to a display area, the customer determines required dishes and quantity from the display area, selects the type and number of the corresponding ordering cards and puts the ordering cards into an RFID reader built in the ordering robot; the built-in RFID reader reads the ID information and the number of dishes in the ordering board and sends the ID information and the number of the dishes to the communication module; the communication module transmits data to the processor, and the processor compares the system database information and identifies the type and the number of the dish varieties;
step three, after the customer finishes the dish selection, inputting the number of diner through the ordering robot; the food ordering robot sends the number information of the people who have eaten to the communication module; the communication module transmits data to the processor, and the processor automatically allocates dining tables for customers and sends guiding and returning routes to the ordering robot after comparing the information of the system database with the dining number demand of the customers; the ordering robot provides the dining table opening information to the customer; after the customer confirms, the confirmed dining table information is sent to the control center; the processor compares the system database information, identifies the dining table position, generates order information and stores the order information in the system database;
and step four, after the dining table information of the customer is confirmed, inputting a ordering completion instruction through the ordering robot. The ordering robot guides the customer to arrive at the position where the booking table is located, then returns to an ordering station according to the planned route, and sends an ordering completion signal to the communication module; the communication module transmits data to the processor and stores the data in the system database;
fifthly, the control center prints and outputs a paper menu or generates an electronic menu through the kitchen printing and outputting device, and the paper menu or the electronic menu is manually sent to a booking table to enable a customer to confirm order information again; the order confirmation information is input through the input module;
step six, the control center displays the confirmed order information to each processing station of the kitchen through the display module, and each processing station starts to process the corresponding dishes according to the display notification information; the control center prints a label for each dish in the order through the kitchen printing output device, and the label is marked with an identifiable code and is pasted on a dinner plate;
step seven, the processed dishes are loaded into the corresponding dinner plate stuck with the identifiable label and transferred to a distribution table, and the dinner plate is scanned by the kitchen scanning device to record dish completion information; after the control center obtains the dish completion information, the processor judges the dish completion condition to generate a distribution plan: the method comprises the steps of distributing tables for a single time, and obtaining the information of the type and the quantity of dishes;
step eight, the control center displays the distribution plan to a distribution table through the display module, and a distribution station places the specified dishes on a tray of the food delivery robot according to the display notification information; the meal delivery robot scans the dinner plates stuck with the identifiable labels one by one, reads the types and the number of the dishes to be delivered and sends the dishes to the communication module; the communication module transmits data to the processor and stores the data in the system database, the processor transmits a food delivery signal, a food delivery route and a return route to the food delivery robot after food delivery conditions are met, and the food delivery robot starts to deliver food to the dining table according to a specified route;
step nine, after the food delivery robot finishes food delivery, returning to a distribution station according to a specified route, and sending a food delivery completion signal to the communication module; the communication module transmits the data to the processor and stores the data in the system database.
And repeating the sixth step to the ninth step until all dishes in the order are processed, palletized and delivered.
Preferably, each of the ordering robots and each of the meal delivery robots provide inquiry, response, inquiry, operation guide or push information and media advertisement information at any time during ordering and delivering.
Preferably, each ordering robot and each meal delivery robot can inquire and display the unit price, the amount and the meal delivery state of the dishes in the current order in real time; each meal delivery robot also provides bill inquiry and payment services in the meal delivery process.
The invention at least comprises the following beneficial effects: due to the fact that technologies such as internet of things communication and intelligent robot control are adopted to bring convenience to on-site experience of customers, the intelligent dish ordering system is used for independently ordering dishes, kitchen interaction and intelligent distribution system, labor quantity is saved, operation cost is reduced, management performance is improved, and the problems that manual dish ordering is prone to being caused, service is not in place, circulation links are not smooth, order content is not consistent and the like are thoroughly solved. The restaurant management is more standard, efficient and orderly.
Additional advantages, objects, and features of the invention will be set forth in part in the description which follows and in part will become apparent to those having ordinary skill in the art upon examination of the following or may be learned from practice of the invention.
Drawings
FIG. 1 is a schematic diagram of a system architecture according to an embodiment of the present invention;
FIG. 2 is a system flow diagram of one embodiment of the present invention;
fig. 3 is a system flow diagram of another embodiment of the present invention.
Detailed Description
The present invention is further described in detail below with reference to the attached drawings so that those skilled in the art can implement the invention by referring to the description text.
It will be understood that terms such as "having," "including," and "comprising," as used herein, do not preclude the presence or addition of one or more other elements or groups thereof.
Fig. 1 shows an implementation form according to the invention, which includes: the method comprises the following steps: the system comprises a meal ordering board internally provided with an RFID chip, at least one meal ordering robot internally provided with an RFID reader, a meal plate stuck with an identifiable label, a kitchen printing and outputting device, a kitchen scanning device, at least one meal delivery robot and a control center;
the ordering board is uniquely corresponding to each dish; the component is used for identifying each dish, and is convenient for customers to select dishes on site.
The ordering robot is used for distributing the dining tables according to the dining number demand of customers, guiding the customers to enter the dish display area to select dishes and guiding the customers to sit on the reserved dining tables.
The dinner plate is uniquely corresponding to each dish; the component is used for identifying each dish, so that the system can conveniently identify the dish completion condition and make a distribution plan.
The kitchen printing output device is used for printing and outputting dish labels according to the order of the customer; the kitchen scanning device is used for scanning the dinner plate stuck with the identifiable label and recording the dish completion information.
The food delivery robot is used for delivering processed dishes to a designated dining table according to orders.
The control center comprises a communication module, an input module, a display module, a processor, a system database, a power module and an RFID reading and writing module, wherein the communication module is communicated with the ordering robot, the kitchen printing and outputting device, the kitchen scanning device and the meal delivery robot respectively.
In this technical solution, as shown in fig. 2, the using method of the intelligent food ordering and delivering system includes the following steps:
firstly, initializing a system, inputting dish information through the input module, distributing a unique corresponding dish ID for each dish by the control center, storing the dish ID in a system database, and writing the dish ID information into a corresponding RFID chip of the ordering board through the RFID read-write module;
inputting dining table information through the input module, distributing a unique corresponding dining table ID for each dining table by the control center according to the position of the dining table, and storing the binding information of the dining table position and the dining table ID in a system database;
inputting navigation information of the ordering robot and the food delivery robot through the input module, and planning guiding and returning routes of the ordering robot for a dish display area and each dining table by the control center and storing the guiding and returning routes in a system database; the control center plans the food delivery and return routes of the food delivery robot for each dining table and stores the food delivery and return routes in a system database;
step two, after a customer enters a restaurant, inputting the number of dinning people through the ordering robot on an ordering station; the food ordering robot sends the number information of the people who have eaten to the communication module; the communication module transmits the data to the processor, and the processor automatically allocates dining tables for the customers and sends the dining tables to the ordering robot after comparing the information of the system database with the dining number demand of the customers; the ordering robot provides the dining table opening information to the customer; after the customer confirms, the confirmed dining table information is sent to the control center; the processor sends a food ordering signal, a food ordering and returning route to the food ordering robot, and the food ordering robot guides a customer to enter a dish display area to select dishes according to the specified route;
step three, the customer determines the required dishes and the required quantity from the display area, selects the type and the number of the corresponding ordering cards, and puts the ordering cards into the built-in RFID reader of the ordering robot; the built-in RFID reader reads the ID information and the number of dishes in the ordering board and sends the ID information and the number of the dishes to the communication module; the communication module transmits data to the processor, and the processor compares the system database information and then identifies the dining table position, the dish type and the quantity, generates order information and stores the order information in the system database;
and step four, after the dish selection of the customer is completed, inputting a ordering completion instruction through the ordering robot. The ordering robot guides the customer to arrive at the position where the booking table is located, then returns to an ordering station according to the planned route, and sends an ordering completion signal to the communication module; the communication module transmits data to the processor and stores the data in the system database;
fifthly, the control center prints and outputs a paper menu or generates an electronic menu through the kitchen printing and outputting device, and the paper menu or the electronic menu is manually sent to a booking table to enable a customer to confirm order information again; the order confirmation information is input through the input module;
step six, the control center displays the confirmed order information to each processing station of the kitchen through the display module, and each processing station starts to process the corresponding dishes according to the display notification information; the control center prints a label for each dish in the order through the kitchen printing output device, and the label is marked with an identifiable code and is pasted on a dinner plate;
step seven, the processed dishes are loaded into the corresponding dinner plate stuck with the identifiable label and transferred to a distribution table, and the dinner plate is scanned by the kitchen scanning device to record dish completion information; after the control center obtains the dish completion information, the processor judges the dish completion condition to generate a distribution plan: the method comprises the steps of distributing tables for a single time, and obtaining the information of the type and the quantity of dishes;
step eight, the control center displays the distribution plan to a distribution table through the display module, and a distribution station places the specified dishes on a tray of the food delivery robot according to the display notification information; the meal delivery robot scans the dinner plates stuck with the identifiable labels one by one, reads the types and the number of the dishes to be delivered and sends the dishes to the communication module; the communication module transmits data to the processor and stores the data in the system database, the processor transmits a food delivery signal, a food delivery route and a return route to the food delivery robot after food delivery conditions are met, and the food delivery robot starts to deliver food to the dining table according to a specified route;
step nine, after the food delivery robot finishes food delivery, returning to a distribution station according to a specified route, and sending a food delivery completion signal to the communication module; the communication module transmits the data to the processor and stores the data in the system database.
And repeating the sixth step to the ninth step until all dishes in the order are processed, palletized and delivered.
In this technical solution, as shown in fig. 3, another using method of the intelligent food ordering and delivering system includes the following steps:
firstly, initializing a system, inputting dish information through the input module, distributing a unique corresponding dish ID for each dish by the control center, storing the dish ID in a system database, and writing the dish ID information into a corresponding RFID chip of the ordering board through the RFID read-write module;
inputting dining table information through the input module, distributing a unique corresponding dining table ID for each dining table by the control center according to the position of the dining table, and storing the binding information of the dining table position and the dining table ID in a system database;
inputting navigation information of the ordering robot and the food delivery robot through the input module, and planning guiding and returning routes of the ordering robot for a dish display area and each dining table by the control center and storing the guiding and returning routes in a system database; the control center plans the food delivery and return routes of the food delivery robot for each dining table and stores the food delivery and return routes in a system database;
after a customer enters a restaurant, the ordering robot on an ordering station automatically guides the customer to a display area, the customer determines required dishes and quantity from the display area, selects the type and number of the corresponding ordering cards and puts the ordering cards into an RFID reader built in the ordering robot; the built-in RFID reader reads the ID information and the number of dishes in the ordering board and sends the ID information and the number of the dishes to the communication module; the communication module transmits data to the processor, and the processor compares the system database information and identifies the type and the number of the dish varieties;
step three, after the customer finishes the dish selection, inputting the number of diner through the ordering robot; the food ordering robot sends the number information of the people who have eaten to the communication module; the communication module transmits data to the processor, and the processor automatically allocates dining tables for customers and sends guiding and returning routes to the ordering robot after comparing the information of the system database with the dining number demand of the customers; the ordering robot provides the dining table opening information to the customer; after the customer confirms, the confirmed dining table information is sent to the control center; the processor compares the system database information, identifies the dining table position, generates order information and stores the order information in the system database;
and step four, after the dining table information of the customer is confirmed, inputting a ordering completion instruction through the ordering robot. The ordering robot guides the customer to arrive at the position where the booking table is located, then returns to an ordering station according to the planned route, and sends an ordering completion signal to the communication module; the communication module transmits data to the processor and stores the data in the system database;
fifthly, the control center prints and outputs a paper menu or generates an electronic menu through the kitchen printing and outputting device, and the paper menu or the electronic menu is manually sent to a booking table to enable a customer to confirm order information again; the order confirmation information is input through the input module;
step six, the control center displays the confirmed order information to each processing station of the kitchen through the display module, and each processing station starts to process the corresponding dishes according to the display notification information; the control center prints a label for each dish in the order through the kitchen printing output device, and the label is marked with an identifiable code and is pasted on a dinner plate;
step seven, the processed dishes are loaded into the corresponding dinner plate stuck with the identifiable label and transferred to a distribution table, and the dinner plate is scanned by the kitchen scanning device to record dish completion information; after the control center obtains the dish completion information, the processor judges the dish completion condition to generate a distribution plan: the method comprises the steps of distributing tables for a single time, and obtaining the information of the type and the quantity of dishes;
step eight, the control center displays the distribution plan to a distribution table through the display module, and a distribution station places the specified dishes on a tray of the food delivery robot according to the display notification information; the meal delivery robot scans the dinner plates stuck with the identifiable labels one by one, reads the types and the number of the dishes to be delivered and sends the dishes to the communication module; the communication module transmits data to the processor and stores the data in the system database, the processor transmits a food delivery signal, a food delivery route and a return route to the food delivery robot after food delivery conditions are met, and the food delivery robot starts to deliver food to the dining table according to a specified route;
step nine, after the food delivery robot finishes food delivery, returning to a distribution station according to a specified route, and sending a food delivery completion signal to the communication module; the communication module transmits the data to the processor and stores the data in the system database.
And repeating the sixth step to the ninth step until all dishes in the order are processed, palletized and delivered.
In another example, the communication module is respectively communicated with the ordering robot, the kitchen printout device, the kitchen scanning device and the meal delivery robot by adopting 2G, 3G, 4G, WIFI, NB-IOT, LoRa, ZigBee or Bluetooth network and infrared induction to realize data intercommunication. By adopting the scheme, all parts in the system can realize interconnection in a common wireless mode. Also, this manner is merely an illustration of a preferred example, but not limited thereto. In the implementation of the invention, the mode can be implemented according to the requirements of users.
One implementation way of the meal card in the scheme is as follows: the number of the ordering cards corresponding to each dish is more than or equal to 10. By adopting the scheme, a customer can select multiple dishes for the same dish at a time, or multiple customers can select the same dish at the same time. The working mode is as follows: the RFID read-write module writes the ID information of dishes into the RFID chips of the corresponding ordering boards, a customer determines the needed dishes and the needed quantity from a display area, selects the types and the number of the corresponding ordering boards, and puts the ordering boards into the built-in RFID reader of the ordering robot; and the built-in RFID reader reads the ID information and the number of the dishes in the ordering board and sends the ID information and the number of the dishes to the communication module.
One implementation of the dinner plate with the identifiable tag in the above scheme is as follows: the label is a bar code, a two-dimensional code or an RFID label. The adoption of the scheme enables the system to adopt the existing common electronic tag form. The working mode is as follows: kitchen printout device, kitchen scanning device and label matching use, kitchen printout device prints out dish label according to the customer order, and the label is pasted in the dinner plate back, and kitchen scanning device scans the dinner plate that pastes and has identifiable label, inputs dish and accomplishes the information.
One implementation manner of the food ordering robot and the food delivery robot in the scheme is as follows: the ordering robot and the meal delivery robot are one of an RFID landmark navigation robot, a magnetic stripe landmark navigation robot or a laser navigation robot. By adopting the scheme, the type and the navigation mode of the robot can be reasonably selected according to the area size and the use requirement of the restaurant, and the system is convenient to popularize.
One implementation manner of the food ordering robot and the food delivery robot in the scheme is as follows: the ordering robot and the food delivery robot are respectively 5-10, and each ordering robot and food delivery robot is provided with a voice interaction service module and a touch display screen and is connected with a calling system of a foreground service center in a wireless mode. By adopting the scheme, the system can select the number of the robots according to the area size and the use requirement of the restaurant, and each robot has more humanized function and is convenient for customers to use.
One implementation manner of the using method of the intelligent food ordering and delivering system in the scheme is as follows: each ordering robot and each meal delivery robot provide inquiry, response, inquiry, operation guidance or push information and media advertisement information at any time in the ordering and meal delivery processes. By adopting the scheme, a customer can conveniently interact with the ordering robot and the food delivery robot at any time, and the intelligent and autonomous user experience is increased.
One implementation manner of the using method of the intelligent food ordering and delivering system in the scheme is as follows: each ordering robot and each food delivery robot can inquire and display the unit price, the amount and the food delivery state of the dishes in the current order in real time; each meal delivery robot also provides bill inquiry and payment services in the meal delivery process. By adopting the scheme, the customer can inquire and pay bills at any time, the customer can further conveniently buy the bills, and the queuing waiting in the peak time of dining is avoided.
The number of apparatuses and the scale of the process described herein are intended to simplify the description of the present invention. Applications, modifications and variations of the present invention will be apparent to those skilled in the art.
As described above, according to the invention, due to the adoption of technologies such as internet of things communication and intelligent robot control, the customers can experience the food on site conveniently, the number of workers is saved, the operation cost is reduced, the management performance is improved obviously through the autonomous ordering and kitchen interaction and the intelligent distribution system, and the problems of inadequate service, inadequate circulation link, inconsistent order content and the like which are easily caused by manual ordering are thoroughly solved. The restaurant management is more standard, efficient and orderly.
While embodiments of the invention have been disclosed above, it is not intended to be limited to the uses set forth in the specification and examples. It can be applied to all kinds of fields suitable for the present invention. Additional modifications will readily occur to those skilled in the art. It is therefore intended that the invention not be limited to the exact details and illustrations described and illustrated herein, but fall within the scope of the appended claims and equivalents thereof.
Claims (10)
1. An intelligent ordering and delivering system, comprising: the system comprises a meal ordering board internally provided with an RFID chip, at least one meal ordering robot internally provided with an RFID reader, a meal plate stuck with an identifiable label, a kitchen printing and outputting device, a kitchen scanning device, at least one meal delivery robot and a control center;
the ordering board is uniquely corresponding to each dish;
the dinner plate is uniquely corresponding to each dish;
the control center comprises a communication module, an input module, a display module, a processor, a system database, a power module and an RFID reading and writing module, wherein the communication module is communicated with the ordering robot, the kitchen printing and outputting device, the kitchen scanning device and the meal delivery robot respectively.
2. The intelligent meal ordering and delivering system according to claim 1, wherein the communication module is respectively in data communication with the meal ordering robot, the kitchen printout device, the kitchen scanning device and the meal delivering robot by adopting 2G, 3G, 4G, WIFI, NB-IOT, LoRa, ZigBee or Bluetooth network and infrared induction.
3. The intelligent meal ordering and delivery system of claim 1, wherein the number of the meal ordering tiles corresponding to each dish is greater than or equal to 10.
4. The intelligent meal ordering and delivering system according to claim 1, wherein the label of the meal plate with the identifiable label attached thereto is a bar code, a two-dimensional code or an RFID label.
5. The intelligent meal ordering and serving system of claim 1, wherein the meal ordering robot and the serving robot are one of an RFID landmark navigation robot, a magnetic stripe landmark navigation robot, or a laser navigation robot.
6. The intelligent food ordering and delivering system according to claim 1, wherein the food ordering robot and the food delivering robot are respectively provided with 5-10 food ordering robots, each food ordering robot and each food delivering robot is provided with a voice interaction service module and a touch display screen, and are connected with a calling system of a foreground service center in a wireless mode.
7. The use method of the intelligent food ordering and delivering system according to any one of claims 1 to 6, characterized by comprising the following steps:
firstly, initializing a system, inputting dish information through the input module, distributing a unique corresponding dish ID for each dish by the control center, storing the dish ID in a system database, and writing the dish ID information into a corresponding RFID chip of the ordering board through the RFID read-write module;
inputting dining table information through the input module, distributing a unique corresponding dining table ID for each dining table by the control center according to the position of the dining table, and storing the binding information of the dining table position and the dining table ID in a system database;
inputting navigation information of the ordering robot and the food delivery robot through the input module, and planning guiding and returning routes of the ordering robot for a dish display area and each dining table by the control center and storing the guiding and returning routes in a system database; the control center plans the food delivery and return routes of the food delivery robot for each dining table and stores the food delivery and return routes in a system database;
step two, after a customer enters a restaurant, inputting the number of dinning people through the ordering robot on an ordering station; the food ordering robot sends the number information of the people who have eaten to the communication module; the communication module transmits the data to the processor, and the processor automatically allocates dining tables for the customers and sends the dining tables to the ordering robot after comparing the information of the system database with the dining number demand of the customers; the ordering robot provides the dining table opening information to the customer; after the customer confirms, the confirmed dining table information is sent to the control center; the processor sends a food ordering signal, a food ordering and returning route to the food ordering robot, and the food ordering robot guides a customer to enter a dish display area to select dishes according to the specified route;
step three, the customer determines the required dishes and the required quantity from the display area, selects the type and the number of the corresponding ordering cards, and puts the ordering cards into the built-in RFID reader of the ordering robot; the built-in RFID reader reads the ID information and the number of dishes in the ordering board and sends the ID information and the number of the dishes to the communication module; the communication module transmits data to the processor, and the processor compares the system database information and then identifies the dining table position, the dish type and the quantity, generates order information and stores the order information in the system database;
and step four, after the dish selection of the customer is completed, inputting a ordering completion instruction through the ordering robot. The ordering robot guides the customer to arrive at the position where the booking table is located, then returns to an ordering station according to the planned route, and sends an ordering completion signal to the communication module; the communication module transmits data to the processor and stores the data in the system database;
fifthly, the control center prints and outputs a paper menu or generates an electronic menu through the kitchen printing and outputting device, and the paper menu or the electronic menu is manually sent to a booking table to enable a customer to confirm order information again; the order confirmation information is input through the input module;
step six, the control center displays the confirmed order information to each processing station of the kitchen through the display module, and each processing station starts to process the corresponding dishes according to the display notification information; the control center prints a label for each dish in the order through the kitchen printing output device, and the label is marked with an identifiable code and is pasted on a dinner plate;
step seven, the processed dishes are loaded into the corresponding dinner plate stuck with the identifiable label and transferred to a distribution table, and the dinner plate is scanned by the kitchen scanning device to record dish completion information; after the control center obtains the dish completion information, the processor judges the dish completion condition to generate a distribution plan: the method comprises the steps of distributing tables for a single time, and obtaining the information of the type and the quantity of dishes;
step eight, the control center displays the distribution plan to a distribution table through the display module, and a distribution station places the specified dishes on a tray of the food delivery robot according to the display notification information; the meal delivery robot scans the dinner plates stuck with the identifiable labels one by one, reads the types and the number of the dishes to be delivered and sends the dishes to the communication module; the communication module transmits data to the processor and stores the data in the system database, the processor transmits a food delivery signal, a food delivery route and a return route to the food delivery robot after food delivery conditions are met, and the food delivery robot starts to deliver food to the dining table according to a specified route;
step nine, after the food delivery robot finishes food delivery, returning to a distribution station according to a specified route, and sending a food delivery completion signal to the communication module; the communication module transmits the data to the processor and stores the data in the system database.
And repeating the sixth step to the ninth step until all dishes in the order are processed, palletized and delivered.
8. The use method of the intelligent food ordering and delivering system according to any one of claims 1 to 6, characterized by comprising the following steps:
firstly, initializing a system, inputting dish information through the input module, distributing a unique corresponding dish ID for each dish by the control center, storing the dish ID in a system database, and writing the dish ID information into a corresponding RFID chip of the ordering board through the RFID read-write module;
inputting dining table information through the input module, distributing a unique corresponding dining table ID for each dining table by the control center according to the position of the dining table, and storing the binding information of the dining table position and the dining table ID in a system database;
inputting navigation information of the ordering robot and the food delivery robot through the input module, and planning guiding and returning routes of the ordering robot for a dish display area and each dining table by the control center and storing the guiding and returning routes in a system database; the control center plans the food delivery and return routes of the food delivery robot for each dining table and stores the food delivery and return routes in a system database;
after a customer enters a restaurant, the ordering robot on an ordering station automatically guides the customer to a display area, the customer determines required dishes and quantity from the display area, selects the type and number of the corresponding ordering cards and puts the ordering cards into an RFID reader built in the ordering robot; the built-in RFID reader reads the ID information and the number of dishes in the ordering board and sends the ID information and the number of the dishes to the communication module; the communication module transmits data to the processor, and the processor compares the system database information and identifies the type and the number of the dish varieties;
step three, after the customer finishes the dish selection, inputting the number of diner through the ordering robot; the food ordering robot sends the number information of the people who have eaten to the communication module; the communication module transmits data to the processor, and the processor automatically allocates dining tables for customers and sends guiding and returning routes to the ordering robot after comparing the information of the system database with the dining number demand of the customers; the ordering robot provides the dining table opening information to the customer; after the customer confirms, the confirmed dining table information is sent to the control center; the processor compares the system database information, identifies the dining table position, generates order information and stores the order information in the system database;
and step four, after the dining table information of the customer is confirmed, inputting a ordering completion instruction through the ordering robot. The ordering robot guides the customer to arrive at the position where the booking table is located, then returns to an ordering station according to the planned route, and sends an ordering completion signal to the communication module; the communication module transmits data to the processor and stores the data in the system database;
fifthly, the control center prints and outputs a paper menu or generates an electronic menu through the kitchen printing and outputting device, and the paper menu or the electronic menu is manually sent to a booking table to enable a customer to confirm order information again; the order confirmation information is input through the input module;
step six, the control center displays the confirmed order information to each processing station of the kitchen through the display module, and each processing station starts to process the corresponding dishes according to the display notification information; the control center prints a label for each dish in the order through the kitchen printing output device, and the label is marked with an identifiable code and is pasted on a dinner plate;
step seven, the processed dishes are loaded into the corresponding dinner plate stuck with the identifiable label and transferred to a distribution table, and the dinner plate is scanned by the kitchen scanning device to record dish completion information; after the control center obtains the dish completion information, the processor judges the dish completion condition to generate a distribution plan: the method comprises the steps of distributing tables for a single time, and obtaining the information of the type and the quantity of dishes;
step eight, the control center displays the distribution plan to a distribution table through the display module, and a distribution station places the specified dishes on a tray of the food delivery robot according to the display notification information; the meal delivery robot scans the dinner plates stuck with the identifiable labels one by one, reads the types and the number of the dishes to be delivered and sends the dishes to the communication module; the communication module transmits data to the processor and stores the data in the system database, the processor transmits a food delivery signal, a food delivery route and a return route to the food delivery robot after food delivery conditions are met, and the food delivery robot starts to deliver food to the dining table according to a specified route;
step nine, after the food delivery robot finishes food delivery, returning to a distribution station according to a specified route, and sending a food delivery completion signal to the communication module; the communication module transmits the data to the processor and stores the data in the system database.
And repeating the sixth step to the ninth step until all dishes in the order are processed, palletized and delivered.
9. The method of claim 7, wherein each of said ordering robots and each of said serving robots provide query, response, query, operation guide or push information-based, media-based advertising information at any time during the ordering and serving process.
10. The use method of the intelligent food ordering and delivering system according to claim 7, wherein each food ordering robot and each food delivering robot can inquire and display the unit price, the amount and the delivery state of the dishes in the current order in real time; each meal delivery robot also provides bill inquiry and payment services in the meal delivery process.
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