CN111284995B - Intelligent dispensing method and system for prescription to be issued in window - Google Patents
Intelligent dispensing method and system for prescription to be issued in window Download PDFInfo
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- CN111284995B CN111284995B CN202010260812.5A CN202010260812A CN111284995B CN 111284995 B CN111284995 B CN 111284995B CN 202010260812 A CN202010260812 A CN 202010260812A CN 111284995 B CN111284995 B CN 111284995B
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B65—CONVEYING; PACKING; STORING; HANDLING THIN OR FILAMENTARY MATERIAL
- B65G—TRANSPORT OR STORAGE DEVICES, e.g. CONVEYORS FOR LOADING OR TIPPING, SHOP CONVEYOR SYSTEMS OR PNEUMATIC TUBE CONVEYORS
- B65G1/00—Storing articles, individually or in orderly arrangement, in warehouses or magazines
- B65G1/02—Storage devices
- B65G1/04—Storage devices mechanical
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- B—PERFORMING OPERATIONS; TRANSPORTING
- B65—CONVEYING; PACKING; STORING; HANDLING THIN OR FILAMENTARY MATERIAL
- B65G—TRANSPORT OR STORAGE DEVICES, e.g. CONVEYORS FOR LOADING OR TIPPING, SHOP CONVEYOR SYSTEMS OR PNEUMATIC TUBE CONVEYORS
- B65G1/00—Storing articles, individually or in orderly arrangement, in warehouses or magazines
- B65G1/02—Storage devices
- B65G1/04—Storage devices mechanical
- B65G1/137—Storage devices mechanical with arrangements or automatic control means for selecting which articles are to be removed
- B65G1/1373—Storage devices mechanical with arrangements or automatic control means for selecting which articles are to be removed for fulfilling orders in warehouses
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07F—COIN-FREED OR LIKE APPARATUS
- G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
- G07F17/0092—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for assembling and dispensing of pharmaceutical articles
Abstract
The system comprises a prescription obtaining module, a dispensing priority module, a queue alarm module and a limit difference module, wherein the prescription obtaining module is used for obtaining the paid prescription information to be sent received by a hospital information system, the dispensing priority module is used for setting the sending time of the prescription to be sent according to dispensing priority parameters, the queue alarm module is used for prompting the increase and decrease of the number of open dispensing windows according to the setting of queue alarm values, and the limit difference module is used for prompting the configuration of the open dispensing windows in different modes. The dispensing order of the prescription can be reasonably planned according to the payment place of the prescription and the number of medicines contained in the prescription through the setting of the dispensing priority, the number of the opening of the dispensing windows is accurately set through the setting of the queue alarm value, the opening ratio of the different mode windows is reasonably configured through the setting of the limit difference values of the different dispensing mode windows, and therefore high-quality pharmaceutical service is obtained.
Description
Technical Field
The invention relates to the field of medical treatment, in particular to a system and a method for monitoring prescriptions to be dispensed received by different dispensing mode windows of a pharmacy in real time, dispensing the dispensing time of the prescriptions to be dispensed and the opening number and the ratio of the dispensing windows in different modes, and realizing the precise control of a patient medicine taking time period.
Background
Because the average waiting time for taking the medicine by the patient at the peak time window is required to be less than or equal to 10 minutes in the related hospital service quality monitoring standard, a pharmacy must open enough medicine dispensing windows for the patient to ensure that the patient takes the medicine within the set time, but the inefficient work phenomenon of taking the medicine by the patient such as the sitting of a medicine dispensing pharmacist and the like can occur when the medicine dispensing windows are opened too much, so that the waste of manpower and material resources is caused, the operation cost of the pharmacy is increased, the optimal balance point on the management quality and the management cost of the pharmacy is difficult to find, and the accurate control software for the medicine taking time period of the patient is not provided.
Therefore, effective innovation of the prior art is needed to address the above drawbacks.
Disclosure of Invention
The invention aims to provide an intelligent dispensing method and system for a prescription to be dispensed through a window, which can reasonably plan the dispensing sequence of the prescription according to the payment place of the prescription and the number of medicines contained in the prescription through the setting of dispensing priority, accurately set the number of the opened dispensing windows through the setting of queue alarm values, and reasonably configure the opening ratio of the windows in different modes through the setting of limit difference values of the windows in different dispensing modes, thereby obtaining the win-win situation of improving the pharmaceutical service quality and reducing the labor cost.
In order to achieve the purpose, the invention adopts the following technical scheme:
the intelligent dispensing method for the window prescription to be issued comprises the following steps: acquiring prescription information to be sent, reading a medicine taking distance and the number of medicine products of a prescription, setting a medicine dispensing priority according to the medicine taking distance and the number of medicine products, sending the medicine dispensing priority to each medicine dispensing window, acquiring the number of the prescription to be sent of each medicine dispensing window, increasing or decreasing the number of the opening of the medicine dispensing windows through a queue alarm value, and prompting the opening ratio of different medicine dispensing mode windows through a limit difference value range;
correspondingly, the distance between the payment place and the pharmacy is long, the prescription which is long in time and is taken by the patient from the payment place to the pharmacy is sent after being delayed, and the prescription which is few in medicine number and short in preparation time is sent after being delayed;
correspondingly, when the workload of the pharmacy is low, the pharmacy manager receives the pressure test result of the number of the prescriptions to be issued according to the window, the upper limit value of the number of the prescriptions to be issued in the pressure test result is used as a queue alarm value, when the number of the prescriptions to be issued received in the window exceeds the threshold value, the pharmacy manager is prompted to increase the number of the prescription issuing window, the arrangement of the queue alarm module enables the number of the windows to be opened to be positively correlated with the number of the prescriptions to be issued, the low-efficiency working time period of a window pharmacist is effectively shortened, and the pharmacy operation cost is reduced;
correspondingly, when the pharmacy workload is large, a pharmacy manager evaluates the upper limit value of the number of the prescriptions to be dispensed which can be received by the dispensing window according to the dispensing speed of the dispensing window and the complexity of dispensing of the prescription drugs, takes the upper limit value as a queue alarm value, and prompts the pharmacy manager to increase the dispensing window to realize shunting when the number of the prescriptions to be dispensed received by the window exceeds the threshold value, so that the medicine taking waiting time of a patient is ensured to be in line with or better than the evaluation index of related medical services;
correspondingly, the limit difference range consists of the difference value of the maximum value of the prescription received by the pre-dispensing window minus the minimum value of the prescription received by the real-time dispensing window and the difference value of the maximum value of the prescription received by the real-time dispensing window minus the minimum value of the prescription received by the pre-dispensing window, the medicine dispensing initiation time of the real-time dispensing window is started after the patient reaches the window, and the medicine dispensing of the pre-dispensing window is completed before the patient reaches the window, so when the number of the prescriptions to be dispensed received by the dispensing windows in the two modes is equal, the time consumed for queuing and taking the medicine by the patient in the real-time dispensing window is obviously longer than that of the patient in the pre-dispensing window, the difference value of the two dispensing mode windows is controlled in a reasonable range by setting the limit difference range, and when the difference value of the prescriptions to be dispensed by the two dispensing mode windows exceeds the range, the manager is prompted to adjust the open ratio of the dispensing windows in different modes in time, the phenomenon that the medicine taking time of patients waiting in the medicine dispensing windows of different modes is unbalanced is relieved.
The window prescription to be sent intelligent dispensing system comprises a prescription acquisition module, a dispensing priority module, a queue alarm module and a limit difference module, wherein the prescription acquisition module is used for acquiring the paid prescription information to be sent received by a hospital information system, the dispensing priority module is used for setting the sending time of a prescription to be sent according to dispensing priority parameters, the queue alarm module is used for increasing or decreasing the number of open dispensing windows according to the setting of queue alarm values, and the limit difference module is used for prompting the configuration of the open dispensing ratio of the dispensing windows in different modes according to the dispensing speed difference between the dispensing windows in different modes;
correspondingly, the dispensing priority parameters comprise the dispensing distance and the number of the medicines of the prescription to be dispensed, and the prescription which is long in time for a patient to arrive at the pharmacy from the payment place when the payment place is far away from the pharmacy or/and the prescription which contains a small number of medicines and is short in dispensing time are sent after being delayed;
correspondingly, when the workload of the pharmacy is low, the pharmacy manager receives the pressure test result of the number of the prescriptions to be issued according to the window, the upper limit value of the number of the prescriptions to be issued in the test result is used as the queue alarm value of the queue alarm module, when the number of the prescriptions to be issued received in the test result exceeds the threshold value, the pharmacy manager is prompted to increase the dispensing window, the arrangement of the queue alarm module enables the open number of the window to be positively correlated with the number of the prescriptions to be issued, the low-efficiency working time period of the window pharmacist is effectively shortened, and the operation cost of the pharmacy is reduced;
correspondingly, when the workload of the pharmacy is large, the pharmacy manager evaluates the upper limit value of the number of the prescriptions to be dispensed which can be received by the dispensing window according to the dispensing speed of the dispensing window and the complexity of dispensing of the prescription drugs, takes the upper limit value as the queue alarm value of the queue alarm module, and prompts the pharmacy manager to increase the dispensing window to realize shunting when the number of the prescriptions to be dispensed received by the window exceeds the threshold value, so that the medicine taking waiting time of the patient is ensured to be in line with or better than the related medical service evaluation index;
correspondingly, the limit difference module is used for setting a difference range of receiving the prescription to be dispensed by the dispensing windows of two different modes, namely a real-time dispensing window and a pre-dispensing window, wherein the difference range consists of a difference value of subtracting a minimum value of a received prescription of the real-time dispensing window from a maximum value of the received prescription of the pre-dispensing window and a difference value of subtracting a minimum value of the received prescription of the pre-dispensing window from a maximum value of the received prescription of the real-time dispensing window, the medicine dispensing initiating time of the real-time dispensing window is started after the patient reaches the window, and the medicine dispensing of the pre-dispensing window is finished before the patient reaches the window, so when the number of the received prescription of the two modes in the dispensing windows of the two modes is equal, the queuing and taking time of the patient in the real-time dispensing window is obviously longer than that of the patient in the pre-dispensing window, and the difference value of the two dispensing mode windows is controlled within a reasonable range by setting the limit difference value, when the difference value of the two dispensing mode windows for receiving the prescription to be dispensed exceeds the range, the manager can be prompted to adjust the opening proportion of the dispensing windows in different modes in time, and the phenomenon that the dispensing time of the patients waiting in the dispensing windows in different modes is unbalanced is relieved.
The invention has the beneficial effects that:
by setting the dispensing priority, the dispensing sequence of the prescription can be reasonably planned according to the payment place of the prescription and the number of medicines contained in the prescription; setting the number of the opening of the dispensing windows accurately through setting the queue alarm value; through setting of limit difference values of different dispensing mode windows, open proportions of the different mode windows are reasonably configured, and therefore the win-win situation that the quality of pharmaceutical service is improved and the labor cost is reduced is achieved.
Drawings
FIG. 1 is a block diagram of an intelligent window prescription dispensing system according to an embodiment of the present invention;
FIG. 2 is a schematic flow chart illustrating a method for intelligently dispensing window-based prescriptions according to an embodiment of the present invention;
in the figure:
1. a dispensing system; 2. a prescription acquisition module; 3. a dispensing priority module; 4. a queue alarm module; 5. and a limit difference module.
Detailed Description
As shown in fig. 1, in an embodiment of the present invention, a window-to-be-issued prescription intelligent dispensing system, where the dispensing system 1 includes a prescription obtaining module 2, a dispensing priority module 3, a queue alarm module 4, and a limit difference module 5;
the prescription obtaining module 2 is configured to obtain prescription information to be sent after payment in the hospital information system, and particularly obtain information of a medicine taking distance and a medicine variety number in a prescription, where in view of that a medicine taking process in a hospital is primarily payment before medicine taking, in this embodiment, the medicine taking distance refers to a distance between a payment place and a pharmacy;
the dispensing priority module 3 sets sending time of a prescription to be sent according to a dispensing priority parameter, more specifically, the dispensing priority parameter comprises two blocks, namely, a dispensing distance and the number of medicine items obtained from the prescription to be sent, the distance between a payment place and a pharmacy is long, the prescription which is long in time for a patient to arrive at the pharmacy from the payment place or/and the number of the contained medicine items are few, the prescription with short dispensing time is sent after being delayed, and the specific delay time is long and can be obtained according to personnel experience or experiments;
for the queue alarm module 4, the setting of the queue alarm value can be divided into two cases according to the working condition of the pharmacy: when the workload of the pharmacy is low, the pharmacy manager receives a pressure test result of the number of the prescriptions to be issued according to a window (set according to the statistical data of the medicine taking peak time in the early period, such as statistics of the number of patients in the front row, corresponding waiting time and average value taking), the upper limit value of the receivable prescriptions to be issued in the test result is used as a queue alarm value of the queue alarm module 4, when the number of the prescriptions to be issued received by the window exceeds the threshold value, the pharmacy manager is prompted to increase a medicine issuing window, the arrangement of the queue alarm module 4 enables the open number of the window and the number of the prescriptions to be issued to realize positive correlation, the low-efficiency working time period of the window pharmacist is effectively shortened, and the operation cost of the pharmacy is reduced; when the workload of the pharmacy is large, the pharmacy manager evaluates the upper limit value of the number of the prescriptions to be dispensed which can be received by the dispensing window according to the dispensing speed of the dispensing window and the complexity of dispensing of the prescription drugs, takes the upper limit value as the queue alarm value of the queue alarm module 4, and prompts the pharmacy manager to increase the dispensing window to realize shunting when the number of the prescriptions to be dispensed received by the window exceeds the threshold value, so that the waiting time for the patient to take the drugs meets or is superior to the related medical service evaluation index. The alarm mode of the queue alarm module 4 is voice alarm or/and color code intensified alarm, for example, the green ground color of the dispensing window exceeding the set value is changed into red correspondingly and is repeatedly flickered for reminding, and the system module is used for voice alarm;
the limit difference module 5 is used for setting a difference range of receiving the prescription to be dispensed by the dispensing windows of two different modes, namely a real-time dispensing window and a pre-dispensing window, wherein the difference range is composed of a difference value of subtracting a minimum value of the received prescription of the real-time dispensing window from a maximum value of the received prescription of the pre-dispensing window and subtracting a minimum value of the received prescription of the pre-dispensing window from a maximum value of the received prescription of the real-time dispensing window, the medicine dispensing initiation time of the real-time dispensing window is started after a patient reaches the window, and the medicine dispensing of the pre-dispensing window is completed before the patient reaches the window, so when the number of the received prescription to be dispensed in the dispensing windows of the two modes is equal, the time consumed by queuing and taking the medicine by the patient at the real-time dispensing window is obviously longer than that of the patient at the pre-dispensing window, and the difference value of the two dispensing mode windows is controlled within a reasonable range through the setting of the limit difference value, when the difference value of the two dispensing mode windows for receiving the prescription to be dispensed exceeds the range, the manager can be prompted to adjust the opening proportion of the dispensing windows in different modes in time, and the phenomenon that the dispensing time of the patients waiting in the dispensing windows in different modes is unbalanced is relieved. The alarm mode can refer to the alarm mode of the queue alarm module, and is not repeated here.
According to the intelligent dispensing system for window to-be-dispensed prescriptions in an embodiment of the present invention, a dispensing manner as shown in fig. 2 can be obtained:
and S1, acquiring prescription information. After the prescription finishes paying, the prescription obtaining module 2 obtains the information of the medicine taking distance and the medicine variety number of the prescription;
and S2, setting the dispensing priority of the prescription. The prescription which is long in time consumption and/or has few medicine varieties and short preparation time when a patient arrives at the pharmacy from the payment place is sent after being delayed, under the normal condition, the prescription is sent to a comprehensive processing system in the hospital and then matched with a medicine dispensing window by the comprehensive processing system, and a medicine dispensing person can correspondingly delay the receipt of prescription information to delay the dispensing;
s3, acquiring the number of the prescriptions to be issued received by each medicine issuing window;
s4, setting a queue alarm value and a limit difference range;
s401, setting a queue alarm value, wherein a pharmacy manager receives a pressure test result of the number of prescriptions to be dispensed according to a window, and takes an upper limit value of the number of the prescriptions to be dispensed, which can be received, in the test result as the queue alarm value, or evaluates an upper limit value of the number of the prescriptions to be dispensed, which can be received, in a dispensing window according to the dispensing speed of the dispensing window and the complexity of dispensing of prescription drugs, and takes the upper limit value as the queue alarm value;
s402, setting a limit difference range, wherein for the dispensing windows in different modes, the range is formed by subtracting the minimum value of the prescription received by the real-time dispensing window from the maximum value of the prescription received by the pre-dispensing window and subtracting the minimum value of the prescription received by the pre-dispensing window from the maximum value of the prescription received by the real-time dispensing window;
s5, adjusting the number of medicine dispensing windows or the proportion;
s501, when the number of the prescriptions to be dispensed received by the window exceeds a set queue alarm value, alarming is carried out in a voice or/and color code strengthening mode, and a pharmacy manager is prompted to increase a dispensing window;
s601, when the difference value of the number of the prescriptions to be dispensed received by the dispensing windows in different modes exceeds the range of the limit difference value, alarming is carried out in a voice or/and color code strengthening mode, and a pharmacy manager is prompted to adjust the proportion of the dispensing windows in different modes.
The foregoing detailed description of the preferred embodiments of the invention has been presented. It should be understood that numerous modifications and variations could be devised by those skilled in the art in light of the present teachings without departing from the inventive concepts. Therefore, the technical solutions available to those skilled in the art through logic analysis, reasoning and limited experiments based on the prior art according to the concept of the present invention should be within the scope of protection defined by the claims.
Claims (10)
1. The intelligent dispensing method for the prescription to be issued in the window is characterized by comprising the following steps: the method comprises the steps of obtaining prescription information to be sent, reading a medicine taking distance and the number of medicine products of a prescription, setting a medicine dispensing priority according to the medicine taking distance and the number of the medicine products and sending the medicine dispensing priority to each medicine dispensing window, obtaining the number of the medicine to be dispensed of each medicine dispensing window, increasing or decreasing the number of the opened medicine dispensing windows through a queue alarm value, and prompting the opened proportion of different medicine dispensing mode windows through a limit difference range, wherein the limit difference range is formed by subtracting the minimum value of a real-time medicine dispensing window receiving prescription from the maximum value of a pre-dispensed medicine dispensing window receiving prescription and subtracting the minimum value of the pre-dispensed medicine dispensing window receiving prescription from the maximum value of the real-time medicine dispensing window receiving prescription.
2. The intelligent window prescription filling method as claimed in claim 1, wherein the prescription whose prescription is filled with a small number of medicines and whose filling time is short is delayed and sent to the pharmacy when the payment location is far from the pharmacy and the patient reaches the pharmacy.
3. The intelligent window prescription filling method as claimed in claim 1, wherein the pharmacy manager receives the pressure test result of the number of the prescriptions to be filled according to the window, takes the upper limit value of the receivable prescriptions to be filled in the result as the queue alarm value, and prompts the pharmacy manager to increase the dispensing window when the number of the prescriptions to be filled received in the window exceeds the threshold value.
4. The intelligent window prescription filling method as claimed in claim 1, wherein the pharmacy manager evaluates an upper limit value of the number of prescriptions to be dispensed which can be received by the dispensing window according to the dispensing speed of the dispensing window and the complexity of dispensing of the prescribed drugs, takes the upper limit value as a queue alarm value, and prompts the pharmacy manager to increase the dispensing window to realize diversion when the number of prescriptions to be dispensed received by the window exceeds the threshold value.
5. The window prescription to be sent intelligent dispensing system is used for realizing the method according to any one of claims 1 to 4, and is characterized by comprising a prescription obtaining module, a dispensing priority module, a queue alarm module and a limit difference module, wherein the prescription obtaining module is used for obtaining the paid prescription information to be sent received by a hospital information system, sending time setting is carried out on the prescription to be sent according to dispensing priority parameters through the dispensing priority module, the number of open dispensing windows is prompted to be increased or decreased through the queue alarm module according to the setting of the queue alarm value, and the open proportioning of the dispensing windows in different modes is prompted to be configured through the limit difference module according to the dispensing speed difference between the dispensing windows in different modes.
6. The intelligent window prescription-to-be-dispensed system as claimed in claim 5, wherein the dispensing priority parameters include the dispensing distance and the number of the pharmaceutical products of the prescription to be dispensed, and the prescription which is long in time for the patient to arrive at the pharmacy from the payment location when the payment location is far away from the pharmacy, or/and the prescription which contains a small number of the pharmaceutical products and is short in dispensing time are sent after being delayed.
7. The intelligent window prescription-to-be-issued dispensing system as claimed in claim 5, wherein the pharmacy manager receives the pressure test result of the number of the prescription-to-be-issued according to the window, and the upper limit value of the receivable prescription-to-be-issued in the test result is used as the queue alarm value of the queue alarm module.
8. The window intelligent prescription dispensing system as claimed in claim 5, wherein the pharmacy manager evaluates the upper limit value of the number of prescriptions to be dispensed that can be received by the dispensing window according to the dispensing speed of the dispensing window and the complexity of dispensing the prescription drugs, and uses the upper limit value as the queue alarm value of the queue alarm module.
9. The window prescription intelligent dispensing system of claim 5, wherein the limit difference module is configured to set a difference range of receiving the prescription in the dispensing windows of the real-time dispensing window and the pre-dispensing window in two different modes, the difference range being composed of a difference of the maximum value of the received prescription in the pre-dispensing window minus the minimum value of the received prescription in the real-time dispensing window and a difference of the maximum value of the received prescription in the real-time dispensing window minus the minimum value of the received prescription in the pre-dispensing window.
10. A computer-readable storage medium, in which a program is stored, characterized in that the program, when executed, is adapted to perform the method or system of any of claims 1-9.
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| CN112599229A (en) * | 2020-12-21 | 2021-04-02 | 西安交通大学医学院第一附属医院 | Prescription window distribution method |
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| JP2012014738A (en) * | 2011-10-07 | 2012-01-19 | Medco Health Solutions Inc | Prescription management system |
| CN103699777A (en) * | 2013-11-29 | 2014-04-02 | 深圳市瑞驰智能系统有限公司 | Medicine taking method for outpatient department and pharmacy system |
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| US7493263B2 (en) * | 2002-04-30 | 2009-02-17 | Medco Health Solutions, Inc. | Prescription management system |
| US11721414B2 (en) * | 2015-03-12 | 2023-08-08 | Walmart Apollo, Llc | Importing structured prescription records from a prescription label on a medication package |
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| JP2012014738A (en) * | 2011-10-07 | 2012-01-19 | Medco Health Solutions Inc | Prescription management system |
| CN103699777A (en) * | 2013-11-29 | 2014-04-02 | 深圳市瑞驰智能系统有限公司 | Medicine taking method for outpatient department and pharmacy system |
| CN105243524A (en) * | 2015-08-25 | 2016-01-13 | 广州慧扬信息系统科技有限公司 | Scheduling method of medical prescription allocation queue |
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