CN111275302A - Automobile recall management method and system - Google Patents
Automobile recall management method and system Download PDFInfo
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- CN111275302A CN111275302A CN202010044080.6A CN202010044080A CN111275302A CN 111275302 A CN111275302 A CN 111275302A CN 202010044080 A CN202010044080 A CN 202010044080A CN 111275302 A CN111275302 A CN 111275302A
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- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06313—Resource planning in a project environment
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
Abstract
The invention belongs to the technical field of computer software, and particularly relates to an automobile recall management method and an automobile recall management system, wherein the method comprises the following steps: the frame numbers in the recall range are uploaded to the management platform by the vehicle enterprise terminal; the vehicle owner terminal sends request information to the management platform, matches the vehicle frame number in the recall range, and sends the recall information to the vehicle owner terminal after the matching is successful; the management platform informs the vehicle owner to pick up the vehicle after the vehicle recalls the maintenance; the vehicle owner terminal sends the retrieval confirmation information to the management platform after the vehicle owner takes the vehicle, and the vehicle owner terminal sends the evaluation information to the management platform after the vehicle owner takes the vehicle; and the management platform performs recall analysis and feeds a recall analysis report back to the vehicle enterprise terminal and the defective product management center. The invention provides real and objective information for a defective product management center by adopting a block chain distribution storage mode, reduces the difficulty and cost in the recall process for the vehicle enterprises by tracking and managing the vehicle recall process, and ensures the right of awareness and the safety of lives and properties of vehicle owners.
Description
Technical Field
The invention belongs to the technical field of computer software, and particularly relates to an automobile recall management method and an automobile recall management system.
Background
With regard to automobile recall, no relevant management system is available in the existing market for a while, and the whole recall process still adopts the traditional working mode: the defective product management center issues a recall notice, the vehicle enterprises notify the vehicle owners in the recall range through the forms of short messages, registered messages, telephones, mails and the like, the vehicle owners contact local dealers to participate in the recall, and the vehicle owners retrieve the vehicles (the recall is completed).
This traditional recall approach can lead to a number of problems, such as: compared with the traditional notification mode, the notification mode wastes manpower, material resources and time and cannot be completely transmitted in place; vehicles participating in recall are distributed all over the country, and the actual execution effect is difficult to ensure only by manpower management; the owner is very passive in the whole recall process; and so on.
Disclosure of Invention
The invention provides a vehicle recall management method and system aiming at the defects in the prior art, which can automatically match vehicles needing to be recalled, automatically inform a vehicle owner through multiple channels until feedback is obtained, and track and manage the vehicle recall process.
In a first aspect, the present invention provides a method for managing vehicle recalls, comprising the steps of:
the frame numbers in the recall range are uploaded to the management platform by the vehicle enterprise terminal;
the method comprises the steps that a vehicle owner terminal sends inquiry request information to a management platform, the management platform obtains a frame number of a vehicle owner according to the inquiry request information, the frame number of the vehicle owner is matched with the frame number in a recall range, and if the matching is successful, recall information reminding the vehicle owner of participating in recall from a dealer is sent to the vehicle owner terminal;
the vehicle owner drives the vehicle to a dealer to participate in recall and maintenance, and the management platform informs the vehicle owner to take the vehicle after the maintenance is finished;
after the vehicle owner takes back the vehicle from the dealer, the vehicle owner terminal sends the taking-back confirmation information to the management platform, and after the vehicle owner uses the vehicle, the vehicle owner terminal sends evaluation information to the management platform;
and the management platform analyzes according to the recall related information to obtain a recall analysis report, and feeds the recall analysis report back to the enterprise terminal and the defective product management center.
Preferably, the car recall management method further includes the following steps: the vehicle owner terminal binds the vehicle information with the frame number and sends the bound vehicle information to the management platform.
Preferably, after the vehicle owner terminal obtains the boot information, the vehicle owner terminal sends query request information to the management platform.
Preferably, the vehicle owner drives the vehicle to a dealer to participate in recall and maintenance, and the management platform informs the vehicle owner to pick up the vehicle after the maintenance is completed, specifically:
when the vehicle owner drives the vehicle to a dealer to participate in the recall, the vehicle owner terminal acquires vehicle receiving information and sends the vehicle receiving information to the management platform;
after the vehicle is maintained, the vehicle owner terminal acquires maintenance completion information and sends the maintenance completion information to the management platform;
and after the maintenance is finished, the management platform informs the car owner to take the car.
Preferably, the management platform notifies the owner of the vehicle to take the vehicle through the following notification channels: and the vehicle-mounted system is informed and/or is informed by short messages and/or is informed by mails and/or is informed by telephones.
Preferably, the management platform synchronously feeds back the recall progress information to the vehicle-enterprise terminal while acquiring the information of the vehicle owner terminal.
Preferably, the recall-related information includes, but is not limited to, a frame number, vehicle information, vehicle receipt information, repair completion information, retrieval confirmation information, and evaluation information.
Preferably, the management platform analyzes according to the recall related information to obtain a recall analysis report, and feeds the recall analysis report back to the vehicle enterprise terminal and the defective product management center, specifically:
and the management platform analyzes the recall data, the behavior data of the car owner and the behavior data of the dealer according to the recall related information, and feeds back the obtained recall history and recall analysis report to the car enterprise terminal and the defective product management center.
In a second aspect, the present invention provides an automobile recall management system, which is suitable for the automobile recall management method in the first aspect, and comprises an automobile enterprise terminal, an automobile owner terminal, a defective product management center and a management platform; the vehicle enterprise terminal, the vehicle owner terminal and the defective product management center are respectively communicated with the management platform;
the frame numbers in the recall range are uploaded to the management platform by the vehicle enterprise terminal;
the method comprises the steps that a vehicle owner terminal sends inquiry request information to a management platform, the management platform obtains a frame number of a vehicle owner according to the inquiry request information, the frame number of the vehicle owner is matched with the frame number in a recall range, and if the matching is successful, recall information reminding the vehicle owner of participating in recall from a dealer is sent to the vehicle owner terminal;
the vehicle owner drives the vehicle to a dealer to participate in recall and maintenance, and the management platform informs the vehicle owner to take the vehicle after the maintenance is finished;
after the vehicle owner takes back the vehicle from the dealer, the vehicle owner terminal sends the taking-back confirmation information to the management platform, and after the vehicle owner uses the vehicle, the vehicle owner terminal sends evaluation information to the management platform;
and the management platform analyzes according to the recall related information to obtain a recall analysis report, and feeds the recall analysis report back to the enterprise terminal and the defective product management center.
Preferably, the system employs a block chain technique, and the recall-related information is stored in a distributed manner.
According to the technical scheme, the vehicles needing to be recalled are automatically matched, the vehicle owners are automatically informed, the vehicle recall process is tracked and managed, compared with the traditional recall mode, the human resources are saved, the recall efficiency is improved, the supervision of the recall process and the maintenance quality is enhanced, the participation of the vehicle owners is improved, and the relationship between the vehicle enterprises and the vehicle owners is balanced.
Drawings
In order to more clearly illustrate the detailed description of the invention or the technical solutions in the prior art, the drawings that are needed in the detailed description of the invention or the prior art will be briefly described below. Throughout the drawings, like elements or portions are generally identified by like reference numerals. In the drawings, elements or portions are not necessarily drawn to scale.
FIG. 1 is a flowchart illustrating a method for managing vehicle recalls in accordance with an embodiment;
FIG. 2 is a first block diagram of the car recall management system according to the present embodiment;
fig. 3 is a second structural diagram of the car recall management system in the embodiment.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It will be understood that the terms "comprises" and/or "comprising," when used in this specification and the appended claims, specify the presence of stated features, integers, steps, operations, elements, and/or components, but do not preclude the presence or addition of one or more other features, integers, steps, operations, elements, components, and/or groups thereof.
It is also to be understood that the terminology used in the description of the invention herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. As used in the specification of the present invention and the appended claims, the singular forms "a," "an," and "the" are intended to include the plural forms as well, unless the context clearly indicates otherwise.
It should be further understood that the term "and/or" as used in this specification and the appended claims refers to and includes any and all possible combinations of one or more of the associated listed items.
As used in this specification and the appended claims, the term "if" may be interpreted contextually as "when", "upon" or "in response to a determination" or "in response to a detection". Similarly, the phrase "if it is determined" or "if a [ described condition or event ] is detected" may be interpreted contextually to mean "upon determining" or "in response to determining" or "upon detecting [ described condition or event ]" or "in response to detecting [ described condition or event ]".
In particular implementations, the terminals described in embodiments of the invention include, but are not limited to, other portable devices such as mobile phones, laptop computers, or tablet computers having touch sensitive surfaces (e.g., touch screen displays and/or touch pads). It should also be understood that in some embodiments, the device is not a portable communication device, but is a desktop computer having a touch-sensitive surface (e.g., a touch screen display and/or touchpad).
The first embodiment is as follows:
the embodiment provides an automobile recall management method, as shown in fig. 1, including the following steps:
s1, the vehicle owner terminal binds the vehicle information with the frame number and sends the bound vehicle information to the management platform;
s2, the frame numbers in the recall range are uploaded to a management platform by the vehicle enterprise terminal;
s3, the vehicle owner terminal sends query request information to the management platform, the management platform obtains the frame number of the vehicle owner according to the query request information, matches the frame number of the vehicle owner with the frame number in the recall range, and if the matching is successful, the recall information reminding the vehicle owner to participate in the recall at the dealer is sent to the vehicle owner terminal;
s4, the vehicle owner drives the vehicle to a dealer to participate in recall and maintenance, and the management platform informs the vehicle owner to pick up the vehicle after the maintenance is finished;
s5, after the car owner gets back the car from the dealer, the car owner terminal sends the getting back confirmation information to the management platform, and after the car owner uses the car, the car owner terminal sends the evaluation information to the management platform;
and S6, analyzing by the management platform according to the recall related information to obtain a recall analysis report, and feeding back the recall analysis report to the vehicle enterprise terminal and the defective product management center.
The vehicle owner terminal of this embodiment is the vehicle mounted terminal who installs on the car promptly, install system APP on the vehicle owner terminal, management platform include remote server and install the management software on remote server. Each vehicle has a unique frame number set by a manufacturer, after a user buys the vehicle, a system APP of the system is installed on a vehicle owner terminal, and vehicle information of the vehicle is bound with the frame number, wherein the vehicle information comprises a license plate number, a vehicle type, an engine number, a vehicle owner name, a vehicle owner telephone number, a vehicle owner mailbox, a terminal ID and the like.
When a vehicle enterprise finds that a certain batch of vehicles has problems, the vehicle enterprise needs to inform a vehicle owner and recall the batch of vehicles. And the vehicle enterprise updates the recalled vehicle data, the staff uploads the frame number within the recall range to the management platform through the vehicle enterprise terminal, and the management platform is stored in the database. When the vehicle owner terminal is started, the starting information is obtained, and the inquiry request information is sent to the management platform. The management platform analyzes the inquiry request information, the inquiry request information comprises a terminal ID, the terminal ID in the vehicle information is associated with the frame number binding frame, so that the frame number of the vehicle owner requesting inquiry is obtained, the frame number of the vehicle owner is matched with the frame number in the recall range in the data, if the frame number of the vehicle owner is in the recall range, the matching is successful, the recall information is sent to the terminal of the vehicle owner, the recall information reminds the vehicle owner to participate in recall as soon as possible to the local dealer, and then the vehicle owner drives the vehicle to the dealer.
Wherein, the car owner drives the vehicle to dealer department and participates in recalling and maintenance, and the management platform informs the car owner to pick up after the maintenance is accomplished, specifically is:
s41, when the vehicle owner drives the vehicle to a dealer to participate in the recall, the vehicle owner terminal acquires the vehicle receiving information and sends the vehicle receiving information to the management platform;
s42, after the vehicle is maintained, the vehicle owner terminal obtains maintenance completion information and sends the maintenance completion information to the management platform;
and S43, after the maintenance is finished, the management platform informs the vehicle owner to take the vehicle.
In this embodiment, after the vehicle arrives at the dealer, the worker operates on the vehicle owner terminal to input vehicle receiving information (for example, receiving time, dealer name, and the like), the vehicle owner terminal sends the vehicle receiving information to the management platform, and the management platform determines that the vehicle has been recalled. The maintenance personnel maintain the vehicle, after the maintenance is completed, the working personnel operate on the vehicle owner terminal and input maintenance completion information (such as completion time, name of a dealer and the like), the vehicle owner terminal sends the maintenance completion information to the management platform, and the management platform determines that the vehicle maintenance is completed and informs the vehicle owner of taking the vehicle in the future. The management platform informs the owner of the vehicle to take the vehicle through the following informing channels: and the vehicle-mounted system is informed and/or is informed by short messages and/or is informed by mails and/or is informed by telephones. The vehicle owner takes the vehicle away for use, and after the vehicle owner uses the vehicle for a period of time (such as half a month), the vehicle owner feeds back evaluation information (satisfaction and suggestion) to the management platform.
The management platform of the embodiment synchronously feeds back the recall progress information to the vehicle-enterprise terminal while acquiring the information of the vehicle owner terminal. For example, after receiving the vehicle receiving information, the management platform sends the recalled information to the vehicle-enterprise terminal; after receiving the maintenance completion information, the management platform sends the maintenance completion information to the vehicle-enterprise terminal; after receiving the retrieval confirmation information, the management platform sends the vehicle retrieval information to the vehicle-enterprise terminal; and after receiving the evaluation information, the management platform sends the evaluation information to the vehicle-enterprise terminal. Thereby leading the vehicle enterprises to know the vehicle recalling condition and the subsequent use condition.
After the whole recall process is finished, the management platform performs recall data analysis, owner behavior data analysis and dealer behavior data analysis according to the recall related information, and feeds back the obtained recall history and recall analysis reports to the car enterprise terminal and the defective product management center (the defective product management center is used for managing the car recall analysis reports of different car enterprises, and is also used for displaying the recall history, state follow-up and change, recall analysis reports and the like). The recall related information comprises a vehicle frame number, vehicle information, vehicle receiving information, maintenance completion information, retrieval confirmation information, evaluation information and the like.
In the embodiment, the recall data is analyzed, namely the recall progress and the historical recall condition are analyzed; analyzing the behavior data of the vehicle owner, namely analyzing whether the vehicle owner sends the vehicle back to be maintained or takes the vehicle away in time; and analyzing the dealer behavior data, namely analyzing whether the dealer is maintained in time, the number of vehicles maintained by the dealer and the like. The management platform also obtains the recall rule, the recall reason, the recalled vehicle type, the advantages and the disadvantages of the recalled vehicle type, the possible problems of the corresponding vehicle enterprises of the recalled vehicle type and the like according to analysis.
In summary, in the technical solution of the present embodiment, the whole system employs a block chain technology, and each query, operation, storage, and reading in the whole process is recorded in a block chain distributed storage manner to prevent tampering, and objective authenticity of information is ensured by using a block chain bottom layer architecture technology; the vehicle enterprise is responsible for updating the recalled vehicle data; the vehicle main terminal sends request information to the management platform to be matched with the management platform to inquire whether the vehicle is in a recall range or not; if the vehicle is in the recall range, the vehicle owner is warned to participate in the recall in time; after the vehicle maintenance is finished, the vehicle enterprise updates the progress to the management platform, and the platform synchronously pushes to inform a vehicle owner to take the vehicle; when a vehicle owner gets the vehicle, the vehicle owner needs to confirm to get the vehicle through the terminal; after half a month, the management center collects maintenance service satisfaction survey from the vehicle owner; the management platform analyzes all the recall data and the process behavior data and feeds back an analysis report to the vehicle enterprises and the defect management center. According to the technical scheme, the vehicle recall process is tracked and managed, and compared with a traditional recall mode, real and objective vehicle recall information is provided for a defect product management center, so that supervision of the recall process and maintenance quality is enhanced; manpower resources are saved, the recall efficiency is improved, and the difficulty and the cost in the recall process of the vehicle and the enterprise are reduced; the participation degree of the car owner is improved, the relation between the car enterprise and the car owner is balanced, and the right of awareness and the safety of lives and properties of the car owner are effectively guaranteed.
Example two:
the embodiment provides an automobile recall management system, which is suitable for the automobile recall management method in the first embodiment, and as shown in fig. 2 and fig. 3, the automobile recall management system comprises an automobile enterprise terminal, an automobile owner terminal, a defective product management center and a management platform; the vehicle enterprise terminal and the vehicle owner terminal, the system comprises a defect product management center, a vehicle owner terminal, a management platform and a data processing unit, wherein the defect product management center is respectively communicated with the management platform (the vehicle enterprise terminal comprises a data acquisition unit for acquiring a frame number in a recall range, and a data display unit for displaying recall history, state follow-up and change and recall analysis reports; the vehicle owner terminal comprises a binding unit for binding vehicle information and the frame number, a networking matching unit for automatically matching after starting up, a recall process unit for users to participate in recall, a dealer to confirm maintenance completion and user feedback evaluation information; the management platform comprises a database for storing data, a data processing unit for cleaning the data, a data analysis unit for recalling data analysis, vehicle owner behavior data analysis and dealer behavior data analysis, and a notification channel unit for notifying a vehicle owner to pick up the vehicle).
The vehicle owner terminal binds the vehicle information with the frame number and sends the bound vehicle information to the management platform;
the frame numbers in the recall range are uploaded to the management platform by the vehicle enterprise terminal;
the method comprises the steps that a vehicle owner terminal sends inquiry request information to a management platform, the management platform obtains a frame number of a vehicle owner according to the inquiry request information, the frame number of the vehicle owner is matched with the frame number in a recall range, and if the matching is successful, recall information reminding the vehicle owner of participating in recall from a dealer is sent to the vehicle owner terminal;
the vehicle owner drives the vehicle to a dealer to participate in recall and maintenance, and the management platform informs the vehicle owner to take the vehicle after the maintenance is finished;
after the vehicle owner takes back the vehicle from the dealer, the vehicle owner terminal sends the taking-back confirmation information to the management platform, and after the vehicle owner uses the vehicle, the vehicle owner terminal sends evaluation information to the management platform;
and the management platform analyzes according to the recall related information to obtain a recall analysis report, and feeds the recall analysis report back to the enterprise terminal and the defective product management center.
The vehicle owner terminal of this embodiment is the vehicle mounted terminal who installs on the car promptly, install system APP on the vehicle owner terminal, management platform include remote server and install the management software on remote server. Each vehicle has a unique frame number set by a manufacturer, after a user buys the vehicle, a system APP of the system is installed on a vehicle owner terminal, and vehicle information of the vehicle is bound with the frame number, wherein the vehicle information comprises a license plate number, a vehicle type, an engine number, a vehicle owner name, a vehicle owner telephone number, a vehicle owner mailbox, a terminal ID and the like.
When a vehicle enterprise finds that a certain batch of vehicles has problems, the vehicle enterprise needs to inform a vehicle owner and recall the batch of vehicles. And the vehicle enterprise updates the recalled vehicle data, the staff uploads the frame number within the recall range to the management platform through the vehicle enterprise terminal, and the management platform is stored in the database. When the vehicle owner terminal is started, the starting information is obtained, and the inquiry request information is sent to the management platform. The management platform analyzes the inquiry request information, the inquiry request information comprises a terminal ID, the terminal ID in the vehicle information is associated with the frame number binding frame, so that the frame number of the vehicle owner requesting inquiry is obtained, the frame number of the vehicle owner is matched with the frame number in the recall range in the data, if the frame number of the vehicle owner is in the recall range, the matching is successful, the recall information is sent to the terminal of the vehicle owner, the recall information reminds the vehicle owner to participate in recall as soon as possible to the local dealer, and then the vehicle owner drives the vehicle to the dealer.
Wherein, the car owner drives the vehicle to dealer department and participates in recalling and maintenance, and the management platform informs the car owner to pick up after the maintenance is accomplished, specifically is:
when the vehicle owner drives the vehicle to a dealer to participate in the recall, the vehicle owner terminal acquires vehicle receiving information and sends the vehicle receiving information to the management platform;
after the vehicle is maintained, the vehicle owner terminal acquires maintenance completion information and sends the maintenance completion information to the management platform;
and after the maintenance is finished, the management platform informs the car owner to take the car.
In this embodiment, after the vehicle arrives at the dealer, the worker operates on the vehicle owner terminal to input vehicle receiving information (for example, receiving time, dealer name, and the like), the vehicle owner terminal sends the vehicle receiving information to the management platform, and the management platform determines that the vehicle has been recalled. The maintenance personnel maintain the vehicle, after the maintenance is completed, the working personnel operate on the vehicle owner terminal and input maintenance completion information (such as completion time, name of a dealer and the like), the vehicle owner terminal sends the maintenance completion information to the management platform, and the management platform determines that the vehicle maintenance is completed and informs the vehicle owner of taking the vehicle in the future. The management platform informs the owner of the vehicle to take the vehicle through the following informing channels: and the vehicle-mounted system is informed and/or is informed by short messages and/or is informed by mails and/or is informed by telephones. The vehicle owner takes the vehicle away for use, and after the vehicle owner uses the vehicle for a period of time (such as half a month), the vehicle owner feeds back evaluation information (satisfaction and suggestion) to the management platform.
The management platform of the embodiment synchronously feeds back the recall progress information to the vehicle-enterprise terminal while acquiring the information of the vehicle owner terminal. For example, after receiving the vehicle receiving information, the management platform sends the recalled information to the vehicle-enterprise terminal; after receiving the maintenance completion information, the management platform sends the maintenance completion information to the vehicle-enterprise terminal; after receiving the retrieval confirmation information, the management platform sends the vehicle retrieval information to the vehicle-enterprise terminal; and after receiving the evaluation information, the management platform sends the evaluation information to the vehicle-enterprise terminal. Thereby leading the vehicle enterprises to know the vehicle recalling condition and the subsequent use condition.
After the whole recall process is finished, the management platform performs recall data analysis, owner behavior data analysis and dealer behavior data analysis according to the recall related information, and feeds back the obtained recall history and recall analysis report to the vehicle enterprise terminal and the defective product management center (the defective product management center is used for managing vehicle recall analysis reports of different vehicle enterprises). The recall related information comprises a vehicle frame number, vehicle information, vehicle receiving information, maintenance completion information, retrieval confirmation information, evaluation information and the like.
In the embodiment, the recall data is analyzed, namely the recall progress and the historical recall condition are analyzed; analyzing the behavior data of the vehicle owner, namely analyzing whether the vehicle owner sends the vehicle back to be maintained or takes the vehicle away in time; and analyzing the dealer behavior data, namely analyzing whether the dealer is maintained in time, the number of vehicles maintained by the dealer and the like. The management platform also obtains the recall rule, the recall reason, the recalled vehicle type, the advantages and the disadvantages of the recalled vehicle type, the possible problems of the corresponding vehicle enterprises of the recalled vehicle type and the like according to analysis.
In summary, in the technical solution of the present embodiment, the whole system employs a block chain technology, and each query, operation, storage, and reading in the whole process is recorded in a block chain distributed storage manner to prevent tampering, and objective authenticity of information is ensured by using a block chain bottom layer architecture technology; the vehicle enterprise is responsible for updating the recalled vehicle data; the vehicle main terminal sends request information to the management platform to be matched with the management platform to inquire whether the vehicle is in a recall range or not; if the vehicle is in the recall range, the vehicle owner is warned to participate in the recall in time; after the vehicle maintenance is finished, the vehicle enterprise updates the progress to the management platform, and the platform synchronously pushes to inform a vehicle owner to take the vehicle; when a vehicle owner gets the vehicle, the vehicle owner needs to confirm to get the vehicle through the terminal; after half a month, the management center collects maintenance service satisfaction survey from the vehicle owner; the management platform analyzes all the recall data and the process behavior data and feeds back an analysis report to the vehicle enterprises and the defect management center. According to the technical scheme, the vehicle recall process is tracked and managed, and compared with a traditional recall mode, real and objective vehicle recall information is provided for a defect product management center, so that supervision of the recall process and maintenance quality is enhanced; manpower resources are saved, the recall efficiency is improved, and the difficulty and the cost in the recall process of the vehicle and the enterprise are reduced; the participation degree of the car owner is improved, the relation between the car enterprise and the car owner is balanced, and the right of awareness and the safety of lives and properties of the car owner are effectively guaranteed.
Those of ordinary skill in the art will appreciate that the various illustrative steps described in connection with the embodiments disclosed herein may be implemented as electronic hardware, computer software, or combinations of both, and have been described generally in terms of their functionality in the foregoing description for clarity of interchangeability of hardware and software. Whether such functionality is implemented as hardware or software depends upon the particular application and design constraints imposed on the implementation. Skilled artisans may implement the described functionality in varying ways for each particular application, but such implementation decisions should not be interpreted as causing a departure from the scope of the present invention.
In the embodiments provided in the present application, it should be understood that the division of the steps is only one logical functional division, and there may be other division ways in actual implementation, for example, multiple steps may be combined into one step, one step may be split into multiple steps, or some features may be omitted.
Finally, it should be noted that: the above embodiments are only used to illustrate the technical solution of the present invention, and not to limit the same; while the invention has been described in detail and with reference to the foregoing embodiments, it will be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some or all of the technical features may be equivalently replaced; such modifications and substitutions do not depart from the spirit and scope of the present invention, and they should be construed as being included in the following claims and description.
Claims (10)
1. An automobile recall management method, comprising the steps of:
the frame numbers in the recall range are uploaded to the management platform by the vehicle enterprise terminal;
the method comprises the steps that a vehicle owner terminal sends inquiry request information to a management platform, the management platform obtains a frame number of a vehicle owner according to the inquiry request information, the frame number of the vehicle owner is matched with the frame number in a recall range, and if the matching is successful, recall information reminding the vehicle owner of participating in recall from a dealer is sent to the vehicle owner terminal;
the vehicle owner drives the vehicle to a dealer to participate in recall and maintenance, and the management platform informs the vehicle owner to take the vehicle after the maintenance is finished;
after the vehicle owner takes back the vehicle from the dealer, the vehicle owner terminal sends the taking-back confirmation information to the management platform, and after the vehicle owner uses the vehicle, the vehicle owner terminal sends evaluation information to the management platform;
and the management platform analyzes according to the recall related information to obtain a recall analysis report, and feeds the recall analysis report back to the enterprise terminal and the defective product management center.
2. The car recall management method according to claim 1, further comprising the steps of: the vehicle owner terminal binds the vehicle information with the frame number and sends the bound vehicle information to the management platform.
3. The vehicle recall management method according to claim 2, wherein the vehicle owner terminal sends query request information to the management platform after acquiring the boot information.
4. The vehicle recall management method according to claim 3, wherein the vehicle owner drives the vehicle to a dealer to participate in recall and maintenance, and the management platform notifies the vehicle owner to pick up the vehicle after the maintenance is completed, specifically:
when the vehicle owner drives the vehicle to a dealer to participate in the recall, the vehicle owner terminal acquires vehicle receiving information and sends the vehicle receiving information to the management platform;
after the vehicle is maintained, the vehicle owner terminal acquires maintenance completion information and sends the maintenance completion information to the management platform;
and after the maintenance is finished, the management platform informs the car owner to take the car.
5. The car recall management method of claim 4, wherein the management platform notifies the car owner that the following notification channels are available for car pickup: and the vehicle-mounted system is informed and/or is informed by short messages and/or is informed by mails and/or is informed by telephones.
6. The vehicle recall management method according to claim 5, wherein the management platform synchronously feeds back recall progress information to the vehicle-enterprise terminal while acquiring the information of the vehicle owner terminal.
7. The car recall management method of claim 6 wherein the recall related information includes, but is not limited to, a frame number, vehicle information, vehicle receipt information, repair completion information, retrieval confirmation information and assessment information.
8. The car recall management method according to claim 7, wherein the management platform analyzes according to the recall related information to obtain a recall analysis report, and feeds the recall analysis report back to the car enterprise terminal and the defective product management center, and specifically comprises:
and the management platform analyzes the recall data, the behavior data of the car owner and the behavior data of the dealer according to the recall related information, and feeds back the obtained recall history and recall analysis report to the car enterprise terminal and the defective product management center.
9. A car recall management system adapted to the car recall management method according to any one of claims 1 to 8, comprising a car enterprise terminal, a car owner terminal, a defective product management center and a management platform; the vehicle enterprise terminal, the vehicle owner terminal and the defective product management center are respectively communicated with the management platform;
the frame numbers in the recall range are uploaded to the management platform by the vehicle enterprise terminal;
the method comprises the steps that a vehicle owner terminal sends inquiry request information to a management platform, the management platform obtains a frame number of a vehicle owner according to the inquiry request information, the frame number of the vehicle owner is matched with the frame number in a recall range, and if the matching is successful, recall information reminding the vehicle owner of participating in recall from a dealer is sent to the vehicle owner terminal;
the vehicle owner drives the vehicle to a dealer to participate in recall and maintenance, and the management platform informs the vehicle owner to take the vehicle after the maintenance is finished;
after the vehicle owner takes back the vehicle from the dealer, the vehicle owner terminal sends the taking-back confirmation information to the management platform, and after the vehicle owner uses the vehicle, the vehicle owner terminal sends evaluation information to the management platform;
and the management platform analyzes according to the recall related information to obtain a recall analysis report, and feeds the recall analysis report back to the enterprise terminal and the defective product management center.
10. The vehicle recall management system of claim 9 wherein the system employs blockchain techniques and the recall related information is stored in a distributed manner.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202010044080.6A CN111275302A (en) | 2020-01-15 | 2020-01-15 | Automobile recall management method and system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN114118463A (en) * | 2021-11-12 | 2022-03-01 | 浙江长三角车联网安全技术有限公司 | After-sale market service management system for automobile |
| CN114238422A (en) * | 2021-12-10 | 2022-03-25 | 北京质云数据科技有限公司 | Vehicle recall tracking system based on mobile internet |
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| CN107563771A (en) * | 2017-08-14 | 2018-01-09 | 中国标准化研究院 | A kind of Recall of Defect Automobiles Based process traceability system and method |
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