CN111260375B

CN111260375B - Service processing method and device

Info

Publication number: CN111260375B
Application number: CN201911176230.2A
Authority: CN
Inventors: 张爱英; 李立军
Original assignee: Taikang Insurance Group Co Ltd
Current assignee: Taikang Insurance Group Co Ltd
Priority date: 2019-11-26
Filing date: 2019-11-26
Publication date: 2023-09-26
Anticipated expiration: 2039-11-26
Also published as: CN111260375A

Abstract

The embodiment of the invention provides a service processing method and a device, which are applied to a management system, wherein the management system is connected with a service system, and the method comprises the following steps: receiving a first service application request of a client; responding to a first service application request, acquiring client information of a client and sending the client information to a service system; receiving first entitlement information sent by a service system through a preset query interface; determining whether the client is a specific client with specific authority qualification according to the first authority qualification information and preset second authority qualification information; if the client is a specific client with specific authority, a second service application request is generated and sent to a service system in a preset mode, and the service system is used for responding to the second service application request to execute service processing corresponding to the specific authority of the client. The invention can realize on-line management of the qualification of the client, reduce the workload of technicians, and improve the efficiency of the qualification management of the client and the use experience of the client.

Description

Service processing method and device

Technical Field

The present invention relates to the field of computer technologies, and in particular, to a service processing method, a service processing apparatus, and an electronic device.

Background

In order to increase the trust level of the client and improve the consumption experience of the client, when the client consumes a certain limit or purchases a certain product at a certain company, the company can push out a series of preferential free service or gift gifts, and the support and trust of the client to the company can be fed back.

Before providing the gifting service, the qualification of the client is often required to be queried to judge whether the client meets the qualification of enjoying the service, and if the client meets the qualification of enjoying the service, the gifting service provided by the company can be shared well. The current common judging and screening method is to determine that the client meets the qualification of enjoying service after the service personnel meet the service enjoyment condition by judging the data information of the client through manual judgment, and finally provide corresponding preferential service or gifting gifts for the client.

With the continuous development of companies, the number of clients of service is large, the number of clients of service groups is large, service staff need to conduct investigation and screening is large, the workload is large, the investigation time is long, the clients are seriously influenced to enjoy the service, and the use experience of the clients is reduced. Meanwhile, the problems of omission, error checking and the like are easy to occur in manual screening, so that clients which are not qualified additionally enjoy the gift-back service or are qualified cannot share the service, the screening accuracy of the qualification of the clients is greatly reduced, and the clients cannot be accurately and rapidly provided with the service.

Disclosure of Invention

In view of the foregoing, embodiments of the present invention have been made to provide a service processing method and a corresponding service processing apparatus that overcome or at least partially solve the foregoing problems.

In order to solve the above problems, an embodiment of the present invention discloses a service processing method, which is applied to a management system, wherein the management system is connected with the service system, and the method includes:

receiving a first service application request of a client;

responding to the first service application request, acquiring client information of the client and sending the client information to the service system;

receiving first entitlement information sent by the service system through a preset query interface;

determining whether the client is a specific client with specific authority qualification according to the first authority qualification information and preset second authority qualification information;

and if the client is a specific client with specific authority, generating and sending a second service application request to the service system in a preset manner, wherein the service system is used for responding to the second service application request to execute service processing corresponding to the specific authority of the client.

Optionally, the first entitlement information includes first entitlement level information and first entitlement information, and the preset second entitlement information includes second entitlement level information;

the determining whether the client is a specific client with specific authority qualification according to the first authority qualification information and preset second authority qualification information comprises the following steps:

judging whether the first authority level information is the same as the preset second authority level information or not;

if the first authority level information is the same as the second authority level information, judging whether the first qualification information is valid or not;

and if the first qualification information is valid, determining that the client is a specific client with specific authority.

Optionally, before the step of receiving the first service application request of the client, the method further includes:

and receiving preset second entitlement information sent by the service system, wherein the preset second entitlement information is generated by the service system according to the initialized client data.

Optionally, the management system includes a synchronization status interface, and the method further includes:

receiving modification qualification information sent by the service system through the synchronous state interface, wherein the modification qualification information is generated after the service system executes service processing of specific rights corresponding to the specific client;

And updating preset first service information corresponding to the client by adopting the modification qualification information.

The embodiment of the invention also discloses a service processing method which is applied to a service system, wherein the service system is connected with the management system, and the method comprises the following steps:

receiving client information sent by the management system, and searching first authority qualification information corresponding to the client information;

sending first entitlement information to the management system through a preset query interface;

receiving a second service application request sent by the management system, wherein the second service request is generated by the management system after determining that the client is a specific client with specific authority qualification according to the first authority qualification information and preset second authority qualification information;

and responding to the second service application request to execute service processing corresponding to the specific authority qualification of the client.

Optionally, the method further comprises:

generating second entitlement information by adopting preset initialization client information;

and sending the second entitlement information to the management system.

Optionally, the method further comprises:

when the service processing is executed, modifying preset second service information corresponding to the client, and generating modification qualification information after modification;

And sending the modification qualification information to the management system.

The embodiment of the invention also discloses a service processing device, which comprises:

the receiving module is used for receiving a first service application request of a client;

the acquisition module is used for responding to the first service application request, acquiring the client information of the client and sending the client information to the service system;

the first information receiving module is used for receiving first authority qualification information sent by the service system through a preset query interface;

the determining module is used for determining whether the client is a specific client with specific authority qualification according to the first authority qualification information and preset second authority qualification information;

and the sending module is used for generating and sending a second service application request preset to the service system if the client is a specific client with specific authority, and the service system is used for responding to the second service application request to execute service processing corresponding to the specific authority of the client.

Optionally, the determining module includes:

the judging information module is used for judging whether the first authority level information is the same as the preset second authority level information or not;

The judging and valid module is used for judging whether the first qualification information is valid or not if the first permission level information is the same as the second permission level information;

and the client determining module is used for determining that the client is a specific client with specific authority if the first qualification information is valid.

the second information receiving module is used for receiving preset second entitlement information sent by the service system, wherein the preset second entitlement information is generated by the service system according to the initialized client data.

Optionally, the method further comprises:

the receiving modification information module is used for receiving modification qualification information sent by the service system through the synchronous state interface, wherein the modification qualification information is generated after the service system executes service processing of the specific authority corresponding to the specific client;

and the modification module is used for updating the preset first service information corresponding to the client by adopting the modification qualification information.

the client information receiving module is used for receiving client information sent by the management system and searching first authority qualification information corresponding to the client information;

The first information sending module is used for sending first authority qualification information to the management system through a preset query interface;

the second request module is used for receiving a second service application request sent by the management system, and the second service request is generated by the management system after determining that the client is a specific client with specific authority qualification according to the first authority qualification information and preset second authority qualification information;

and the execution service module is used for responding to the second service application request and executing service processing corresponding to the specific authority qualification of the client.

Optionally, the method further comprises:

the generation information module is used for generating second entitlement information by adopting preset initialization client information;

and the second information sending module is used for sending the second entitlement information to the management system.

Optionally, the method further comprises:

the modification information generation module is used for modifying preset second service information corresponding to the client after the service processing is executed, and generating modification qualification information after modification;

and the modification information sending module is used for sending the modification qualification information to the management system.

The embodiment of the invention has the following advantages: the invention can receive the first service application request of the customer through the management system, then respond to the first service application request, obtain the customer information of the customer and send the customer information to the service system; then the management system receives first entitlement information sent by the service system through a preset query interface; then, the management system determines whether the client is a specific client with specific authority qualification according to the first authority qualification information and the preset second authority qualification information; and finally, if the management system determines that the client is a specific client with specific authority, generating and sending a second service application request preset to the service system, wherein the service system can respond to the second service application request to execute service processing corresponding to the specific authority of the client. The invention can realize on-line management of the qualification judgment of the client, simplify the management operation of the technician on the qualification judgment of the client, reduce the workload of the technician on the qualification judgment of the client, improve the efficiency of the qualification judgment management of the client, reduce the cost of company operation and improve the use experience of the client.

Drawings

FIG. 1 is a flowchart illustrating steps of a first embodiment of a service processing method according to the present invention;

FIG. 2 is a flowchart illustrating steps of a second embodiment of a service processing method according to the present invention;

FIG. 3 is a flowchart illustrating steps of a third embodiment of a service processing method according to the present invention;

FIG. 4 is a flowchart illustrating steps of a fourth embodiment of a service processing method according to the present invention;

fig. 5 is a schematic structural diagram of a first embodiment of a service processing device according to the present invention;

fig. 6 is a schematic structural diagram of a second embodiment of a service processing device according to the present invention.

Detailed Description

In order that the above-recited objects, features and advantages of the present invention will become more readily apparent, a more particular description of the invention will be rendered by reference to the appended drawings and appended detailed description.

In a service type enterprise, in order to attract new customers, and to increase the service experience of old customers. In addition to the original customer service, many corporation companies often provide a series of free service or gifts for customers, so that customers can additionally obtain some preferred service after enjoying the service provided by the corporation, so as to improve the service experience of customers.

For example, in the insurance company, after the amount of the insurance applied by the customer reaches a certain amount standard, a corresponding service is provided for the customer, or a free service is provided for the customer, so as to increase the consumption experience of the customer after the insurance is applied.

One of the core ideas of the embodiment of the invention is to provide a service processing method which can be applied to a management system and a service system, and the management system and the service system are used for realizing online management of screening and checking the preferential qualification of customers.

Referring to fig. 1, a flowchart of steps of a first embodiment of a service processing method of the present invention is shown. In this embodiment, the method may be applied to a management system, which may be connected to a service system. The management system can store and manage the information of the client and can be used for judging whether the client meets the client which can enjoy the specific permission qualification service of the sharing according to the information of the client. The service system may also be used to store and manage information of clients, and may determine clients as clients having a specific entitlement service according to the client information, and provide the clients having the specific entitlement service with a specific entitlement service for sharing. In this embodiment, the service system and the management system may transmit client information therebetween, so that the client information may be updated synchronously between the two systems.

Preferably, the service system and the management system can interactively communicate in a communication mode of a message queue (English: MQ). The message queue is an asynchronous information notification mode, the mode is flexible and extensible, when one system is in butt joint with a plurality of systems, the message is distributed in an MQ mode, a butt joint interface is not required to be independently developed for each system, and the information interaction transmission of the two systems can be realized by adopting a universal interface. If the docking system needs to be newly added, the message subscription can be configured in the newly added system, and after the original system is changed, for example, when the message is sent or received, the newly added system can be notified.

In this embodiment, the service system and the management system adopt a Message Queue (MQ) manner for docking, so that the docking system is not required to reply in real time, collapse of the docking system caused by service peak can be avoided, and pressure of the docking system can be relieved.

In particular, the management system may be configured to interface with the client, receive query information and request information from the client, and the service system may be configured to determine the client having the particular entitlement service and provide the corresponding particular entitlement service to the client having the particular entitlement service.

In this embodiment, the method specifically may include the following steps:

step 101, receiving a first service application request of a client;

in this embodiment, the management system may directly receive a first service application request sent by the client, where the first service application request may be that the user applies for the specific rights service. The management system may determine whether the client is a particular client having a particular entitlement based on the first service application request.

In this embodiment, the client is a specific client having a specific entitlement to enjoy the service process corresponding to the corresponding specific entitlement, and therefore, before providing services to the client, it is necessary to determine whether the user satisfies the condition of the specific client.

Step 102, responding to the first service application request, obtaining the client information of the client and sending the client information to the service system;

in this embodiment, the management system and the service system can store and manage the client information of the client, and in order to maintain transparency and flexibility of the information, real-time client information is required to be managed between the two systems.

And wherein the service system may be configured to determine a specific client having a specific entitlement, and the management system may acquire client information corresponding to the client transmitting the first service application request, transmit the client information to the service system, and determine, by the service system, whether the client is a prestored specific client having a specific entitlement.

In this embodiment, the customer information may include a card number, an identification card number, a customer number, a certificate type, a code corresponding to the customer at the company, and so on.

Step 103, receiving first entitlement information sent by the service system through a preset query interface;

in this embodiment, after the management system acquires the client information of the client, the client information is sent to the service system, and when the service system determines that the client corresponding to the client information is a specific client having a specific authority according to the client information, the service system may send the first authority qualification information to the management system. The first entitlement information may include entitlement determination information that determines that the client is entitled to a particular entitlement, service information corresponding to a particular entitlement service that the client may share, numbering information of the client, ranking information of the client, and the like.

For example, each particular client having a particular entitlement has corresponding entitlement determination information, which may be a corresponding scheme number, which may be any number of permutations of any number of digits, which may be permutations of 3 digits, such as 123, 234, 001, 010, etc. The client may be determined to be a particular client having a particular entitlement by employing a corresponding scheme number. In actual operation, each client with the same specific authority qualifies the same acquired scheme number.

As another example, the service information corresponding to a particular entitlement service may be a service number, such as ABC123, DDR456, and the like. Each client may obtain a corresponding service number, and each service number may correspond to a particular entitlement service corresponding to the client.

As another example, the level information for a client may be a corresponding level for a particular client having a particular entitlement, the level may be a 4-digit number code such as 0001, 0002, 0003, etc., the client with a level number 0001 may be a client that is sharing a particular entitlement service once, the client with a level number 0002 may be a client that is sharing a particular entitlement service twice, and so on. Alternatively, the tier may be a 1-digit code, such as 1, 2, 3, etc., the greater the tier number of the client, the higher the tier, the greater the number of specific entitlement services that are shared.

Specifically, the first entitlement information may be continuously adjusted according to actual needs.

In this embodiment, the preset query interface may be an interface disposed in the service system, and specifically, the query interface may be used to send client information or first entitlement information stored in the service system, so that the service system may perform information interaction with an external system (such as a management system). Preferably, the query interface may also be connected to an external terminal or database, and the client information or the first entitlement information may be sent to the external terminal or database.

Step 104, determining whether the client is a specific client with specific authority qualification according to the first authority qualification information and preset second authority qualification information;

when the management system receives the first entitlement information sent by the service system, the first entitlement information may be compared with preset second entitlement information, and based on the comparison result, it is determined whether the client satisfies the entitlement of the specific client, and whether the client is the specific client having the specific entitlement.

In this embodiment, the first entitlement information may include first entitlement determination information that determines that the client is entitled to a specific entitlement, first service information corresponding to a specific entitlement service that the client may share, first number information of the client, first level information of the client, and the like. The preset second entitlement information may also include preset second entitlement determination information, preset second service information, preset second number information, preset second level information, and the like.

The management system can judge whether the first qualification determining information is the same as the preset second qualification determining information or whether the first service information is the same as the preset second service information or whether the first number information of the client is the same as the preset second number information or whether the first grade information of the client is the same as the preset second grade information or not, and determine whether the client is a specific client with specific authority according to the judging result, so that the judgment work of checking and screening the client on line is realized. And the whole process is rapid in judgment, so that the qualification judgment efficiency can be improved, and the workload of technicians can be effectively reduced.

And 105, if the client is a specific client with specific authority, generating and sending a second service application request preset to the service system, wherein the service system is used for responding to the second service application request to execute service processing corresponding to the specific authority of the client.

In this embodiment, if the management system determines that the client is a specific client having a specific entitlement according to the first entitlement information, the management system may generate a corresponding second service application request according to the first service application request sent by the client, and send the second service application request to the service system, and the service system may execute service processing corresponding to the specific entitlement of the client after obtaining the second service application request.

In this embodiment, the service process may be a free medical service, a query service, a detection service, a gift, or the like.

In this embodiment, if the client is not a specific client having a specific entitlement, the corresponding specific entitlement service cannot be shared. The management system may report an error when it is determined that the client is not a particular client having a particular entitlement, and send the error result to the client.

In an alternative embodiment of the present invention, a first service application request of a client may be received by a management system, and then client information of the client is obtained and sent to a service system in response to the first service application request; then the management system receives first entitlement information sent by the service system through a preset query interface; then, the management system determines whether the client is a specific client with specific authority qualification according to the first authority qualification information and the preset second authority qualification information; and finally, if the management system determines that the client is a specific client with specific authority, generating and sending a second service application request preset to the service system, wherein the service system can respond to the second service application request to execute service processing corresponding to the specific authority of the client. The invention can realize on-line management of the qualification judgment of the client, simplify the management operation of the technician on the qualification judgment of the client, reduce the workload of the technician on the qualification judgment of the client, improve the efficiency of the qualification judgment management of the client, reduce the cost of company operation and improve the use experience of the client.

Referring to fig. 2, a flowchart of steps of a second embodiment of a service processing method of the present invention is shown, and the method may be applied to a management system, which may be connected to a service system.

In order to enable those skilled in the art to better understand the present embodiment, in the present embodiment, an insurance company is taken as an example, a high-consumption customer is taken as a specific customer, a high-consumption customer qualification is satisfied as a specific entitlement qualification, and a free medical service provided by the insurance company is taken as a specific entitlement qualification service. The high insurance coverage may be a customer who has been covered with 100 ten thousand or more in a year, and the customer who has been covered with 100 ten thousand or more in a year may be defined as a high-consumption customer (simply referred to as a high-customer), and when the amount covered by the customer exceeds 100 ten thousand or more, free medical services provided by an insurance company, such as physical examination, doctor reservation, free surgery, etc., may be enjoyed.

In this embodiment, the management system may be used to store and manage customer information of high-consumption customers and determine whether the customers qualify for enjoying free medical services offered by insurance companies. The service may be used to store and manage customer information for high-consumption customers and provide free medical services to the high-consumption customers.

In this embodiment, the method specifically may include the following steps:

step 201, receiving preset second entitlement information sent by the service system, where the preset second entitlement information is generated by the service system according to initialized client data.

In this embodiment, in the beginning of the new calendar year of each year, such as the first month and the second month, technicians of the insurance company can find out the customer information of the customers meeting the high-consumption customer definition requirements from all the insurance customers of the previous year, and upload the customer information in the management system and the service system respectively. In this embodiment, the client information of the client satisfying the high-consumption client requirement may be used as the initialized client data. After receiving the initialized client data, the management system and the service system can store the initialized client data in a preset corresponding database, and after receiving the initialized client data, the service system can generate corresponding preset second entitlement information according to the initialized client data.

The service system may send the second entitlement information to the management system after generating the second entitlement information.

Step 202, a first service application request of a client is received.

In this embodiment, the management system may receive a first service application request sent by a client, where the first service application request may be used to apply for a free medical service provided by an insurance company. When the customer is a high-consumption customer, the customer may enjoy one or more free medical services offered by the insurer. Specifically, the customer may make a service application through the management system.

In a specific implementation, the management system may be connected to a corresponding management application APP, and the client may use the application APP to make the first service application request to the management system.

And step 203, responding to the first service application request, acquiring the client information of the client and sending the client information to the service system.

In this embodiment, the management system may respond to the first service application request sent by the client, obtain, according to the first service application request, corresponding client data from initialized client data uploaded by a technician at the beginning of the year, and use the corresponding client data as client information.

In an alternative embodiment, the customer information may include information such as a certificate number, an identification card number, a number, or a scheme number corresponding to the customer.

In a specific implementation, the management system can respond to the first service application request to obtain information such as a certificate number, an identity card number, a number or a scheme number corresponding to the client, and the management system sends the information such as the certificate number, the identity card number, the number or the scheme number to the service system.

Step 204, receiving first entitlement information sent by the service system through a preset query interface.

In this embodiment, the first entitlement information may include first entitlement level information and first entitlement information, and the preset second entitlement information may also include second entitlement level information and second entitlement information.

Wherein the first rights information and the second rights level information may be scheme numbers of high-consumption clients. The scheme number may be used to differentiate the level of the customer with the customer's applied credit, which may be various, for example, 100 ten thousand, 120 ten thousand, 150 ten thousand, 180 ten thousand, etc. After the insurance line of the high-consumption clients (clients with the insurance amount of 100 ten thousand or more) is satisfied, in order to facilitate the insurance company to manage the clients with different insurance lines, the insurance company may also use the scheme number to rank the high-consumption clients for distinguishing the clients with different insurance lines.

Alternatively, the scheme number may be plural, for example, 001, 002, 003, 004, etc., or 11, 22, 33. And different scheme numbers may correspond to different amounts or values of the insurance applied, e.g., 001 may correspond to 100 to 200 ten thousand insurance applied high-consumption customers, 002 may correspond to 200 to 300 ten thousand insurance applied high-consumption customers, 003 may correspond to 300 to 400 ten thousand insurance applied high-consumption customers, and so on. The invention is not limited thereto, and may be specifically adjusted according to actual needs.

Alternatively, if there are multiple customers within the same insurance coverage, multiple customers may set the same scheme number.

The first qualification information and the second qualification information may be customer service qualification information, which in a specific implementation may be qualification volume information. The qualification volume information may be used to record available service items for the customer, the number of times a service item is available, the current status of the service item, and the like.

For example, the qualification volume information may include service items: doctor appointment, operation times and physical examination items; item number of times available: the doctor is mainly used for diagnosing 2 times, the operation times are 1 time, the physical examination item is 5, and the current state of the service item is as follows: reservation, ongoing, completed, etc.

In a preferred embodiment, a correspondence between the solution number and the qualification volume information may be set, and the service system may generate corresponding qualification volume information using the solution number according to the correspondence, for example, the solution number is 001, and the corresponding qualification volume information may be the number of operations: 1 time, physical examination item: 5, doctor reservation: 2 times; scheme number 002, the qualification volume information that can be corresponded is the number of operations: 2 times, physical examination items: 10 doctor appointments: 4 times; scheme number 003, and the corresponding qualification volume information is the operation times: 3 times, physical examination items: 15 doctor appointments: 6 times. Or the scheme number is 11, and the corresponding qualification volume information can be the operation times: 1 time, physical examination item: 3, doctor reservation: 3 times; scheme number 22, and the corresponding qualification volume information is the operation times: 2 times, physical examination items: 6, doctor reservation: 6 times; scheme number 33, and the corresponding qualification volume information is the operation times: 3 times, physical examination items: 12 doctor appointments: 12 times. The correspondence may be adjusted according to actual needs, and the present invention is not limited herein.

In a specific implementation, after the management system obtains the client information such as the client's certificate number, identity card number, serial number, etc., the management system can send the client information such as the certificate number, the identity card number, the serial number, etc. to the service system, and obtain the corresponding preset scheme number and qualification volume information from the preset database of the management system according to the client information. The preset scheme number and qualification volume information may be generated and transmitted by the service system according to the initialized client data, and the management system may store the preset scheme number and qualification volume information in a preset database after receiving the preset scheme number and qualification volume information.

The service system can acquire the corresponding scheme number of the client according to the information such as the certificate number, the identity card number, the serial number and the like of the client, and sends the corresponding scheme number to the management system. Specifically, the service system may include a query interface through which the service system may send the scheme number to the management system.

The management system can judge whether the client is a high-consumption client according to the first authority level information, and whether the client can share the free medical service provided by the insurance company or not, so that the online management of client qualification is realized, the screening and judging program of the client is simplified, and the management efficiency is improved.

Step 205, determining whether the client is a specific client having a specific authority qualification according to the first authority qualification information and the preset second authority qualification information.

In this embodiment, the management system may compare the first entitlement information sent by the service system with the second entitlement information stored in the preset database, and determine, according to the comparison result, whether the client that the client sent the first service application request is a high-consumption client, and determine whether the client may share the free medical service provided by the insurance company.

In this embodiment, step 205 may comprise the sub-steps of:

sub-step 2051, determining whether the first permission level information is the same as a preset second permission level information.

In this embodiment, the first rights information may include first rights level information, the preset second rights information may also include second rights level information, and the first rights level information and the second rights level information may be scheme numbers, such as 001, 002, etc.

In a specific implementation, the management system may determine whether the scheme number sent by the service system is the same as the scheme number stored in the preset database.

The management system judges the scheme number sent by the service system and the scheme number stored in the preset database, so that whether the client is a high-consumption client can be quickly and directly determined.

Sub-step 2052, if the first permission level information is the same as the second permission level information, determining whether the first qualification information is valid.

In this embodiment, the first entitlement information may further include first entitlement information, which may be entitlement volume information that may be used to record available service items for the client, the number of times that service items may be used, and the like.

When the management system determines that the client is a high-consumption client according to the scheme number, it is also necessary to determine whether the qualification volume information is valid. If the number of times that the service item can be used in the qualification volume information is not zero, the qualification volume information is valid.

In a specific implementation, the free medical service provided by the insurance company for the customer may have a frequency limitation, and the specific frequency may correspond to a scheme number, for example, the scheme number is 001, and the frequency of the available service items is 1; scheme number 002, number of times service item can be used 2 times, etc. The specific correspondence may be adjusted according to actual needs, and the present invention is not limited herein. When a customer applies for service each time, the management system needs to judge whether free medical service which can be used exists or not, if the number of the free medical service is zero, the customer has used the free medical service and can not use the free medical service, and if the number of the free medical service is not zero, the customer can still enjoy the free medical service.

The management system judges whether the qualification volume information is effective or not, so that whether the client can continue to enjoy the free medical service or not can be determined, the client can be prevented from repeatedly using the free medical service, and the burden and the cost of an insurance company are increased.

Sub-step 2053, if said first qualification information is valid, determining said client as a specific client having a specific entitlement.

In this embodiment, when the management system determines that the qualification volume information is valid, it may be determined that the client may also continue to share the free medical service.

And 206, if the client is a specific client with specific authority, generating and sending a second service application request preset to the service system, wherein the service system is used for responding to the second service application request to execute service processing corresponding to the specific authority of the client.

In this embodiment, when the management system determines that the client is a specific client having a specific authority, the client may share a free medical service, the management system may obtain a corresponding service item according to the first service application request, and the management system generates a second service application request according to the service item and sends the second service application request to the service system.

In a specific implementation, the service system may include a preset, and the management system may send a second service application request to the preset of the service system.

The service system can respond to the second service application request to acquire the corresponding service item and provide the free medical service corresponding to the item.

In alternative embodiments, the free medical services may include medical examination services, doctor's registration, doctor's appointment with special surgery, doctor's diagnosis, and the like.

In a specific implementation, the service system may be directly connected to a server of the hospital, and by sending a service instruction to the server of the hospital through the service system, the server of the hospital may perform a corresponding operation in response to the service instruction, for example, helping a customer to make a reservation, register, and so on.

In another optional embodiment, when the management system generates the second service application request, the management system may select a place of visit where the client enjoys the medical service and a hospital corresponding to the place of visit, and may transmit the second service application request to the service system, and the service system may perform subsequent arrangement of doctor and time of visit, so as to further simplify a processing procedure of service and improve service efficiency.

In this embodiment, the method may further include:

and if the first qualification information is invalid, the management system determines that the client is a specific client without specific authority.

In this embodiment, when the management system determines that the client is a specific client that does not have a specific authority, the management system may prompt for an error and send an error message to the client.

In this embodiment, the method may further include:

and receiving modification qualification information sent by the service system through the synchronous state interface, wherein the modification qualification information is generated after the service system executes service processing of the specific authority corresponding to the specific client.

In this embodiment, the modification qualification information may include modification qualification volume information, and when the service system performs a free medical service, the service system may modify the qualification volume information of the customer and generate modification qualification volume information, and then the service system may transmit the modification qualification volume information to the management system. In particular, the management system may include a synchronization status interface through which the management system may receive modification qualification volume information sent by the service system.

For example, the qualification volume information of the customer includes free registration information 2 times, the customer needs to use 1 free registration, the service system may send a registration instruction to a server of the hospital where the customer is registered, then the service system modifies the free registration information of the qualification volume information from 2 times to 1 time and generates modified qualification volume information, and sends the modified qualification volume information to the management system, where the number of free registrations of the customer remains 1 time.

In this embodiment, the method may further include:

In this embodiment, the first service information may include service status information, item information, service number information, etc., and may be used to prompt the customer to update the status of the free medical service of the customer in real time.

In particular, the management system may modify service information of the client using the modification qualification volume information and transmit the modified service information of the client to prompt the client for a status of free medical services that the client can enjoy.

Optionally, the service system may communicate with a server of the hospital in an MQ manner, and the service system may also be used as a system for recording the whole service process and result, where the first service application request sent by the client needs to be applied according to the hospital information that can be supported by the service system. Therefore, the management system needs to synchronize the service system to provide the corresponding hospital information. The communication mode of MQ can improve timeliness and can also lighten the communication pressure of two systems.

In a preferred embodiment of the present invention, a preset scheme number sent by a service system is received by a management system, after the management system receives a first service application request sent by a client, the management system obtains corresponding client information and sends the client information to the service system, the service system obtains the corresponding scheme number and qualification volume information according to the client information and sends the scheme number to the management system, the management system judges whether the scheme number is the same as the preset scheme number, if so, the qualification volume information is valid, if so, a second service application request is sent to the service system, and the service system provides the corresponding free medical service for the client. The invention can realize on-line management of the qualification judgment of the client, simplify the management operation of the technician on the qualification judgment of the client, reduce the workload of the technician on the qualification judgment of the client, improve the efficiency of the qualification judgment management of the client, reduce the cost of company operation, and update the service state of the client on line in real time to prompt the client so as to improve the use experience of the client.

Referring to fig. 3, a flowchart of the steps of a third embodiment of a service processing method of the present invention is shown, in this embodiment, the method is applied to a service system, which may be connected to a management system. The service system and the management system are the same as the above embodiments and will not be repeated here.

Specifically, the method may comprise the steps of:

step 301, receiving client information sent by the management system, and searching first authority qualification information corresponding to the client information.

In this embodiment, the client information may include information such as an identification card number, a card number, and a certificate type of the client. The first entitlement information may include entitlement determination information that determines the client as having a particular entitlement, service information corresponding to a particular entitlement service that the client may share, numbering information of the client, ranking information of the client, and the like

The service system can receive the client information sent by the management system, and acquire first authority qualification information corresponding to the client information from a preset database according to the client information.

For example, the service system may acquire qualification information, service information, and class information of the corresponding client based on the client's certificate number.

Step 302, sending first entitlement information to the management system through a preset query interface.

In this embodiment, the service system may include a preset query interface, and the service system may send the first rights information to the management system through the query interface.

Specifically, the service system may transmit qualification information of the corresponding client, service information, and level information of the client to the management system through the query interface.

Step 303, receiving a second service application request sent by the management system, where the second service request is generated by the management system after determining that the client is a specific client with specific rights according to the first rights information and the preset second rights information.

In this embodiment, after the management system determines that the client is a specific client having a specific entitlement according to the first entitlement information, the management system may generate a second service application request according to the first service application request, and send the second service application request to the service system.

In a specific implementation, the service system may include a preset service interface, and the service system may receive, through the service interface, a second service application request sent by the management system.

And step 304, executing service processing corresponding to the specific authority qualification of the client in response to the second service application request.

In this embodiment, the second service application request may correspond to a specific service item, and the service process corresponding to the specific rights may be a free medical service.

Specifically, the service system may obtain a service item corresponding to the client in response to the second service application request, and execute corresponding free medical service processing according to the corresponding service item.

In an alternative embodiment of the present invention, the service system may receive the client information sent by the management system, and find the first entitlement information corresponding to the client information; then the service system sends first authority qualification information to the management system through a preset query interface; then the service system receives a second service application request sent by the management system; finally, the service system may perform a service process corresponding to the specific entitlement of the client in response to the second service application request. The invention can realize online management of qualification judgment of the client, can provide specific service for the client online, and can update the service state of the client online in real time, thereby improving the use experience of the client.

Referring to fig. 4, a flowchart illustrating steps of a fourth embodiment of a service processing method according to the present invention is shown, and in order to enable those skilled in the art to better understand the present embodiment, in the present embodiment, an insurance company is taken as an example to illustrate that a high-consumption client is a specific client, a high-consumption client is satisfied as a specific entitlement, and a free medical service provided by the insurance company is served as a specific entitlement. The high insurance coverage may be a customer who has been covered with 100 ten thousand or more in a year, and the customer who has been covered with 100 ten thousand or more in a year may be defined as a high-consumption customer (simply referred to as a high-customer), and when the amount covered by the customer exceeds 100 ten thousand or more, free medical services provided by an insurance company, such as physical examination, doctor reservation, free surgery, etc., may be enjoyed.

In this embodiment, the method is applied to a service system, which may be connected to a management system. The service system and the management system are the same as the above embodiments and will not be repeated here.

The method specifically comprises the following steps:

step 401, generating second entitlement information by adopting preset initialization client information.

In this embodiment, in the beginning of the year, a technician may screen out specific clients meeting the requirements of high-consumption clients from all clients who are insuring in the last year, and upload client information and client data of the specific clients to the service system and the management system. The management system and the service system may take the client information uploaded by the technician as initialized client information, and the management system may generate the second entitlement information according to the initialized client information.

In the present embodiment, the second entitlement information may include second entitlement level information and second entitlement information. Wherein the second rights level information may be a scheme number of the high-consumption client. The scheme number can be used for distinguishing the grades of clients with different insurance amounts, and the insurance amounts of the clients can be various, for example, 100 ten thousand, 120 ten thousand, 150 ten thousand, 180 ten thousand, 300 ten thousand, 500 ten thousand, etc.; the scheme number is 001, and the scheme number can be a high-consumption client with 100 to 200 ten thousand of insurance line; scheme number 002 can be a high-consumption client with an applied credit of 200 to 300 ten thousand, and so on. After the insurance line of the high-consumption customer is satisfied, the insurance company can also adopt the scheme number to grade the high-consumption customer, so as to distinguish the customers with different insurance lines.

And the second qualification information may be service qualification information, which in a specific implementation may be qualification volume information. The qualification volume information may be used to record available service items for the customer, the number of times service items are available, and the like.

For example, the qualification volume information may include service items: doctor appointment, operation times and physical examination items; item number of times available: the doctor is mainly used for diagnosing 2 times, the operation times are 1 time, the physical examination items are 5 items, and the like.

In a preferred embodiment, the solution numbers may have a one-to-one correspondence with the qualification volume information, and after the service system generates the solution numbers according to the client information, the service system may generate corresponding qualification volume information by using the solution numbers according to the correspondence.

For example, the plan number is 001, and the corresponding qualification volume information may be the number of operations: 1 time, physical examination item: 5, doctor reservation: 2 times; scheme number 002, the qualification volume information that can be corresponded is the number of operations: 2 times, physical examination items: 10 doctor appointments: 4 times. Or the scheme number is A1, and the corresponding qualification volume information can be the operation times: 1 time, physical examination item: 3, doctor reservation: 3 times; scheme number is B2, and the corresponding qualification volume information is the operation times: 2 times, physical examination items: 6, doctor reservation: 6 times. Or the scheme number is 01, and the corresponding qualification volume information can be the operation times: 3 times, physical examination items: 12 doctor appointments: 12 times; scheme number 02, the corresponding qualification volume information is the operation times: 2 times, physical examination items: 6, doctor reservation: 6 times, etc.

The level of customers and the free medical services that customers can share can be determined by the plan number and qualification volume information.

Step 402, sending the second entitlement information to the management system.

In this embodiment, the service system may send the solution number and the qualification volume information to the management system, and the management system may store the solution number and the qualification volume information and may query the customer. Before a customer needs to be served, the customer can inquire specific information of the customer through the management system.

Step 403, receiving the client information sent by the management system, and searching the first authority qualification information corresponding to the client information.

In this embodiment, the service system may receive the client information sent by the management system, where the client information may be corresponding client information obtained by the management system according to the first service application request after the management system receives the first service application request of the client.

After the service system receives the client information, the first authority qualification information corresponding to the client can be obtained according to the client information. The customer information may include the customer's identification number, credential type, credential number, etc. Alternatively, the first rights information may include first rights level information and first qualification information.

In this embodiment, the first authority level information may be a scheme number, and the first qualification information may be qualification volume information.

In a specific operation, the service system can acquire the scheme number and qualification volume information corresponding to the client according to the identity card number and the certificate number of the client.

And step 404, sending first entitlement information to the management system through a preset query interface.

In this embodiment, the service system may send the solution number and the qualification volume information to the management system after acquiring the solution number and the qualification volume information corresponding to the client.

In a specific implementation, the service system may include a query interface, and the service system may send the solution number and the qualification volume information to the management system through the query interface.

Step 405, receiving a second service application request sent by the management system, where the second service request is generated by the management system after determining that the client is a specific client with specific rights according to the first rights information and the preset second rights information.

In this embodiment, after the management system receives the scheme number of the client and the qualification volume information, the scheme number may be compared with the scheme number generated by the service system according to the initialized client information stored in the preset database to determine whether the two scheme numbers are the same, if so, the client corresponding to the scheme number is a high-consumption client, the management system may determine whether the qualification volume information is valid, if the number of service items of the qualification volume information is not zero, the qualification volume information is valid, and the management system may determine that the client is a specific client of the free medical service provided by the insurance company. The management system may generate a second service application request according to the first service application request of the client, and send the second service application request to the service system.

And step 406, executing service processing corresponding to the specific authority qualification of the client in response to the second service application request.

In this embodiment, the second service application request may include a service item, where the service item may correspond to a free medical service provided by an insurance company, and the service system may execute the free medical service provided by the corresponding insurance company in response to the second service application request. Free medical services provided by insurance companies may include medical examination services, doctor's registration, doctor's appointment with special surgery, doctor's diagnosis, etc.

In this embodiment, the method may further include:

and when the service processing is executed, modifying preset second service information corresponding to the client, and generating modification qualification information after modification.

In this embodiment, the method may further include:

In this embodiment, the service system may send the modification qualification information to the management system, and the management system may update the service information of the client according to the modification qualification information, where the service information may include service status information, item information, service number information, and the like, and the first service information may be used to prompt the client to update the status of the free medical service of the client in real time. Clients can query the real-time status of services through the management system.

In a preferred embodiment of the present invention, the service system may receive the client information sent by the management system, and find the first entitlement information corresponding to the client information; then the service system sends first authority qualification information to the management system through a preset query interface; then the service system receives a second service application request sent by the management system; the service system may then perform a service process corresponding to the client's specific entitlement in response to the second service application request; and then modifying the preset second service information corresponding to the client, generating modification qualification information after modification, and finally transmitting the modification qualification information to the management system by the service system. The invention can realize on-line management of the qualification judgment of the client, simplify the management operation of the technician on the qualification judgment of the client, reduce the workload of the technician on the qualification judgment of the client, improve the efficiency of the qualification judgment management of the client, reduce the cost of company operation, provide free medical service for the client, and update the service state of the client on line in real time, thereby improving the use experience of the client.

It should be noted that, for simplicity of description, the method embodiments are shown as a series of acts, but it should be understood by those skilled in the art that the embodiments are not limited by the order of acts, as some steps may occur in other orders or concurrently in accordance with the embodiments. Further, those skilled in the art will appreciate that the embodiments described in the specification are presently preferred embodiments, and that the acts are not necessarily required by the embodiments of the invention.

Referring to fig. 5, a schematic structural diagram of a first embodiment of a service processing device according to the present invention may specifically include the following modules:

a receiving module 501, configured to receive a first service application request of a client;

an obtaining module 502, configured to respond to the first service application request, obtain client information of the client, and send the client information to the service system;

a first information receiving module 503, configured to receive first entitlement information sent by the service system through a preset query interface;

a determining module 504, configured to determine whether the client is a specific client having a specific entitlement according to the first entitlement information and preset second entitlement information;

And the sending module 505 is configured to generate and preset a second service application request to the service system if the client is a specific client with a specific authority, where the service system is configured to execute a service process corresponding to the specific authority of the client in response to the second service application request.

Optionally, the determining module includes:

Optionally, the method further comprises:

In this embodiment, the present invention can implement online management of client qualification judgment, simplify client qualification judgment management operation for technicians, reduce workload of technicians for client qualification judgment, improve client qualification judgment management efficiency, reduce company operation cost, provide free medical service for clients, update service status of clients online in real time, and improve use experience of clients

Referring to fig. 6, a schematic structural diagram of a second embodiment of a service processing apparatus according to the present invention may specifically include the following modules:

a client information receiving module 601, configured to receive client information sent by the management system, and search first entitlement information corresponding to the client information;

A first information sending module 602, configured to send first rights qualification information to the management system through a preset query interface;

a second request module 603, configured to receive a second service application request sent by the management system, where the second service request is generated by the management system after determining that the client is a specific client with a specific entitlement according to the first entitlement information and preset second entitlement information;

an execution service module 604, configured to execute a service process corresponding to the specific entitlement of the client in response to the second service application request.

Optionally, the method further comprises:

In this embodiment, the present invention can implement online management of qualification judgment of the client, simplify management operation of the technician on the qualification judgment of the client, reduce workload of the technician on the qualification judgment of the client, improve efficiency of the qualification judgment management of the client, reduce cost of company operation, provide free medical service for the client, and update service status of the client in real time on line, thereby improving use experience of the client.

For the device embodiments, since they are substantially similar to the method embodiments, the description is relatively simple, and reference is made to the description of the method embodiments for relevant points.

The embodiment of the invention also provides a device, which comprises:

the service processing method comprises a processor, a memory and a computer program which is stored in the memory and can run on the processor, wherein the computer program realizes the processes of the service processing method embodiment when being executed by the processor, can achieve the same technical effects, and is not repeated here.

The embodiment of the invention also provides a computer readable storage medium, on which a computer program is stored, which when executed by a processor, realizes the processes of the above service processing method embodiment, and can achieve the same technical effects, and in order to avoid repetition, the description is omitted here.

In this specification, each embodiment is described in a progressive manner, and each embodiment is mainly described by differences from other embodiments, and identical and similar parts between the embodiments are all enough to be referred to each other.

It will be apparent to those skilled in the art that embodiments of the present invention may be provided as a method, apparatus, or computer program product. Accordingly, embodiments of the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, embodiments of the invention may take the form of a computer program product on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, etc.) having computer-usable program code embodied therein.

Embodiments of the present invention are described with reference to flowchart illustrations and/or block diagrams of methods, terminal devices (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing terminal device to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing terminal device, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

While preferred embodiments of the present invention have been described, additional variations and modifications in those embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. It is therefore intended that the following claims be interpreted as including the preferred embodiment and all such alterations and modifications as fall within the scope of the embodiments of the invention.

Finally, it is further noted that relational terms such as first and second, and the like are used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Moreover, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or terminal that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or terminal. Without further limitation, an element defined by the phrase "comprising one … …" does not exclude the presence of other like elements in a process, method, article or terminal device comprising the element.

The foregoing has described in detail a service processing method and a service processing device according to the present invention, and specific examples have been used herein to illustrate the principles and embodiments of the present invention, the above examples being provided only to assist in understanding the method and core idea of the present invention; meanwhile, as those skilled in the art will have variations in the specific embodiments and application scope in accordance with the ideas of the present invention, the present description should not be construed as limiting the present invention in view of the above.

Claims

1. A service processing method, applied to a management system, the management system being connected to a service system, the method comprising:

receiving preset second entitlement information sent by the service system, wherein the preset second entitlement information is generated by the service system according to initialized client data; the preset second entitlement information comprises second entitlement level information and second entitlement information; the second authority level information is a scheme number, and the second qualification information is qualification volume information; the scheme number is used for distinguishing the grades of the clients according to the applied value limits of the clients; the qualification volume information is used for recording available service items of clients and the times of the available service items; the scheme number has a corresponding relation with the qualification volume information;

receiving a first service application request of a client;

receiving first entitlement information sent by the service system through a preset query interface; the first entitlement information comprises first entitlement level information and first entitlement information; the first authority level information is a scheme number; the first qualification information is qualification ticket information;

Judging whether the scheme number of the first entitlement information is the same as the scheme number of the preset second entitlement information;

if the scheme number of the first entitlement information is the same as the scheme number of the preset second entitlement information, judging whether the entitlement information of the first entitlement information is valid or not;

and if the ticket information of the first entitlement information is valid, generating and sending a second service application request preset by the service system, wherein the service system is used for responding to the second service application request and executing service processing corresponding to the specific entitlement of the client.

2. The method of claim 1, wherein the management system includes a synchronization status interface, the method further comprising:

receiving modification qualification information sent by the service system through the synchronous state interface, wherein the modification qualification information is generated after the service system executes service processing of specific rights corresponding to specific clients;

3. A service processing method, applied to a service system, the service system being connected to a management system, the method comprising:

Generating second entitlement information by adopting initialized client information;

transmitting the second entitlement information to the management system; the second entitlement information includes second entitlement level information and second entitlement information; the second authority level information is a scheme number, and the second qualification information is qualification volume information; the scheme number is used for distinguishing the grades of the clients according to the applied value limits of the clients; the qualification volume information is used for recording available service items of clients and the times of the available service items; the scheme number has a corresponding relation with the qualification volume information;

receiving client information sent by the management system, and searching first authority qualification information corresponding to the client information; the first entitlement information comprises first entitlement level information and first entitlement information; the first authority level information is a scheme number; the first qualification information is qualification ticket information;

receiving a second service application request sent by the management system, wherein the second service request is generated by the management system after the management system determines that the scheme number of the first entitlement information is the same as the scheme number of the second entitlement information and determines that the entitlement ticket information of the first entitlement information is valid;

4. A service processing apparatus, the apparatus comprising:

the second information receiving module is used for receiving preset second entitlement information sent by a service system, wherein the preset second entitlement information is generated by the service system according to initialized client data; the preset second entitlement information comprises second entitlement level information and second entitlement information; the second authority level information is a scheme number, and the second qualification information is qualification volume information; the scheme number is used for distinguishing the grades of the clients according to the applied value limits of the clients; the qualification volume information is used for recording available service items of clients and the times of the available service items; the scheme number has a corresponding relation with the qualification volume information;

the first information receiving module is used for receiving first authority qualification information sent by the service system through a preset query interface; the first entitlement information comprises first entitlement level information and first entitlement information; the first authority level information is a scheme number; the first qualification information is qualification ticket information;

The judging information module is used for judging whether the scheme number of the first entitlement information is the same as the scheme number of the preset second entitlement information;

the judging valid module is used for judging whether the qualification ticket information of the first entitlement information is valid or not if the scheme number of the first entitlement information is the same as the scheme number of the preset second entitlement information;

and the sending module is used for generating and sending a second service application request to the service system in a preset mode if the qualification ticket information of the first authorization information is valid, and the service system is used for responding to the second service application request to execute service processing corresponding to the specific authorization of the client.

5. A service processing apparatus, the apparatus comprising:

the generation information module is used for generating second authority qualification information by adopting the initialized client information;

the second information sending module is used for sending the second entitlement information to a management system; the second entitlement information includes second entitlement level information and second entitlement information; the second authority level information is a scheme number, and the second qualification information is qualification volume information; the scheme number is used for distinguishing the grades of the clients according to the applied value limits of the clients; the qualification volume information is used for recording available service items of clients and the times of the available service items; the scheme number has a corresponding relation with the qualification volume information;

The client information receiving module is used for receiving client information sent by the management system and searching first authority qualification information corresponding to the client information; the first entitlement information comprises first entitlement level information and first entitlement information; the first authority level information is a scheme number; the first qualification information is qualification ticket information;

a second request module, configured to receive a second service application request sent by the management system, where the second service request is generated by the management system after determining that a scheme number of the first entitlement information is the same as a scheme number of the second entitlement information, and determining that the entitlement ticket information of the first entitlement information is valid;

6. An electronic device, comprising: a processor, a memory and a computer program stored on the memory and capable of running on the processor, which when executed by the processor carries out the steps of the service processing method according to any one of claims 1 to 2 or 3.

7. A computer-readable storage medium, on which a computer program is stored, which computer program, when being executed by a processor, implements the steps of the service processing method according to any one of claims 1 to 2 or 3.