CN111260375A

CN111260375A - Service processing method and device

Info

Publication number: CN111260375A
Application number: CN201911176230.2A
Authority: CN
Inventors: 张爱英; 李立军
Original assignee: Taikang Insurance Group Co Ltd
Current assignee: Taikang Insurance Group Co Ltd
Priority date: 2019-11-26
Filing date: 2019-11-26
Publication date: 2020-06-09
Anticipated expiration: 2039-11-26
Also published as: CN111260375B

Abstract

The embodiment of the invention provides a service processing method and a device, which are applied to a management system, wherein the management system is connected with a service system, and the method comprises the following steps: receiving a first service application request of a client; responding to the first service application request, acquiring customer information of a customer and sending the customer information to a service system; receiving first authority qualification information sent by a service system through a preset query interface; determining whether the client is a specific client with specific authority qualification or not according to the first authority qualification information and preset second authority qualification information; and if the client is a specific client with specific authority qualification, generating and sending a second service application request preset by the service system, wherein the service system is used for responding to the second service application request and executing service processing corresponding to the specific authority qualification of the client. The invention can realize the online management of the qualification of the client, reduce the workload of technical personnel and improve the efficiency of the qualification management of the client and the use experience of the client.

Description

Service processing method and device

Technical Field

The present invention relates to the field of computer technologies, and in particular, to a service processing method, a service processing apparatus, and an electronic device.

Background

In order to increase the trust of the customer and improve the consumption experience of the customer, when the customer consumes a certain amount or purchases certain products at a certain company, the company can provide a series of preferential free services or gift gifts, and the support and trust of the customer to the company can be rewarded.

Before providing the bonus service, the qualification of the client is often required to be inquired to judge whether the client meets the qualification of enjoying the service, and if the client meets the qualification of enjoying the service, the bonus service provided by the company can be enjoyed. The currently common judging and screening method is to determine the qualification of the customer for enjoying the service by manual judgment after the service personnel judge that the data information of the customer meets the service enjoying conditions, and finally provide the corresponding preferential treatment service or give back a gift to the customer.

With the continuous development of companies, the number of the served clients is large, the client group is wide, the number of the clients needing to be checked and screened by service personnel is large, the workload is large, the checking time is long, the service enjoying of the clients is seriously influenced, and the use experience of the clients is reduced. Meanwhile, the manual screening is easy to miss, troubleshoot errors and the like, so that unqualified clients additionally enjoy the gifting service or qualified clients cannot enjoy the service, the screening accuracy of the client qualification is greatly reduced, and the client cannot be accurately and quickly provided with the service.

Disclosure of Invention

In view of the above problems, embodiments of the present invention are proposed to provide a service processing method and a corresponding service processing apparatus that overcome or at least partially solve the above problems.

In order to solve the above problem, an embodiment of the present invention discloses a service processing method, which is applied to a management system, wherein the management system is connected with the service system, and the method includes:

receiving a first service application request of a client;

responding to the first service application request, acquiring customer information of the customer and sending the customer information to the service system;

receiving first authority qualification information sent by the service system through a preset query interface;

determining whether the client is a specific client with specific authority qualification or not according to the first authority qualification information and preset second authority qualification information;

and if the client is a specific client with specific authority qualification, generating and sending a second service application request preset by the service system, wherein the service system is used for responding to the second service application request and executing service processing corresponding to the specific authority qualification of the client.

Optionally, the first right qualification information includes first right level information and first qualification information, and the preset second right qualification information includes second right level information;

the determining whether the client is a specific client with specific authority qualification according to the first authority qualification information and preset second authority qualification information includes:

judging whether the first authority level information is the same as preset second authority level information or not;

if the first authority level information is the same as the second authority level information, judging whether the first qualification information is valid;

and if the first qualification information is valid, determining that the client is a specific client with specific authority.

Optionally, before the step of receiving the first service application request of the client, the method further includes:

and receiving preset second authority qualification information sent by the service system, wherein the preset second authority qualification information is generated by the service system according to initialized client data.

Optionally, the management system includes a synchronization status interface, and the method further includes:

receiving modification qualification information sent by the service system through the synchronous state interface, wherein the modification qualification information is generated after the service system executes service processing of a specific authority corresponding to the specific client;

and updating preset first service information corresponding to the client by adopting the modification qualification information.

The embodiment of the invention also discloses a service processing method, which is applied to a service system, wherein the service system is connected with the management system, and the method comprises the following steps:

receiving client information sent by the management system, and searching first authority qualification information corresponding to the client information;

sending first authority qualification information to the management system through a preset query interface;

receiving a second service application request sent by the management system, wherein the second service request is generated by the management system after determining that a client is a specific client with specific authority qualification according to the first authority qualification information and preset second authority qualification information;

and responding to the second service application request to execute service processing corresponding to the specific authority qualification of the client.

Optionally, the method further comprises:

generating second authority qualification information by adopting preset initialized client information;

and sending the second authority qualification information to the management system.

Optionally, the method further comprises:

after the service processing is finished, modifying preset second service information corresponding to the client, and generating modified qualification information after modification;

and sending the modification qualification information to the management system.

The embodiment of the invention also discloses a service processing device, which comprises:

the receiving module is used for receiving a first service application request of a client;

the acquisition module is used for responding to the first service application request, acquiring the customer information of the customer and sending the customer information to the service system;

the first information receiving module is used for receiving first authority qualification information sent by the service system through a preset query interface;

the determining module is used for determining whether the client is a specific client with specific authority qualification or not according to the first authority qualification information and preset second authority qualification information;

and the sending module is used for generating and sending a second service application request preset by the service system if the client is a specific client with specific authority qualification, and the service system is used for responding to the second service application request and executing service processing corresponding to the specific authority qualification of the client.

Optionally, the determining module includes:

the judgment information module is used for judging whether the first authority level information is the same as preset second authority level information or not;

the judging and valid module is used for judging whether the first qualification information is valid or not if the first authority level information is the same as the second authority level information;

and the client determining module is used for determining that the client is a specific client with specific authority if the first qualification information is valid.

and the second information receiving module is used for receiving preset second authority qualification information sent by the service system, wherein the preset second authority qualification information is generated by the service system according to initialized client data.

Optionally, the method further comprises:

a receiving modification information module, configured to receive, through the synchronization status interface, modification qualification information sent by the service system, where the modification qualification information is generated after the service system performs service processing of a specific right corresponding to the specific client;

and the modification module is used for updating preset first service information corresponding to the client by adopting the modification qualification information.

the client information receiving module is used for receiving the client information sent by the management system and searching first authority qualification information corresponding to the client information;

the first information sending module is used for sending first authority qualification information to the management system through a preset query interface;

the second service request is generated by the management system after determining that the client is a specific client with specific authority qualification according to the first authority qualification information and preset second authority qualification information;

and the execution service module is used for responding to the second service application request to execute service processing corresponding to the specific authority qualification of the client.

Optionally, the method further comprises:

the information generating module is used for generating second authority qualification information by adopting preset initialized client information;

and the second information sending module is used for sending the second authority qualification information to the management system.

Optionally, the method further comprises:

the generation modification information module is used for modifying preset second service information corresponding to the client after the service processing is finished, and generating modification qualification information after modification;

and the modification information sending module is used for sending the modification qualification information to the management system.

The embodiment of the invention has the following advantages: the invention can receive the first service application request of the customer through the management system, then respond to the first service application request, obtain the customer information of the customer and send the customer information to the service system; then the management system receives first authority qualification information sent by the service system through a preset query interface; then the management system determines whether the client is a specific client with specific authority qualification or not according to the first authority qualification information and preset second authority qualification information; and finally, if the management system determines that the client is the specific client with the specific authority qualification, generating and sending a second service application request preset by the service system, wherein the service system can respond to the second service application request to execute service processing corresponding to the specific authority qualification of the client. The invention can realize the on-line management of the qualification judgment of the client, simplify the operation of technical personnel for the qualification judgment and management of the client, reduce the workload of the technical personnel for the qualification judgment of the client, improve the efficiency of the qualification judgment and management of the client, reduce the operation cost of a company and improve the use experience of the client.

Drawings

FIG. 1 is a flowchart illustrating steps of a first embodiment of a service processing method according to the present invention;

FIG. 2 is a flowchart illustrating steps of a second embodiment of a service processing method;

FIG. 3 is a flowchart illustrating the steps of a third embodiment of a service processing method;

FIG. 4 is a flowchart illustrating the fourth step of a service processing method according to a fourth embodiment of the present invention;

FIG. 5 is a schematic structural diagram of a first embodiment of a service processing apparatus according to the present invention;

fig. 6 is a schematic structural diagram of a second service processing apparatus according to an embodiment of the present invention.

Detailed Description

In order to make the aforementioned objects, features and advantages of the present invention comprehensible, embodiments accompanied with figures are described in further detail below.

In a service enterprise, to attract new customers, as well as to augment the service experience of older customers. In addition to the original customer service, many enterprise companies often provide a series of premium free services or gifts for customers, so that the customers can obtain some premium services in addition to the service provided by the enterprise, thereby improving the service experience of the customers.

For example, in an insurance company, after the amount of money covered by a customer reaches a certain amount standard, the customer is provided with corresponding premium service or free service, so as to increase the consumption experience of the customer after the money is covered.

One of the core ideas of the embodiment of the invention is to provide a service processing method which can be applied to a management system and a service system, and the on-line management of screening and checking the customer's excellent qualification is realized through the management system and the service system.

Referring to fig. 1, a flowchart illustrating a first embodiment of a service processing method according to the present invention is shown. In this embodiment, the method may be applied to a management system, which may be connected to a service system. The management system can store and manage the information of the client and can be used for judging whether the client meets the client which can enjoy the special authority qualification service according to the information of the client. The service system can also be used for storing and managing the information of the client, and can determine the client as the client with the specific authority qualification service according to the client information and provide the specific authority qualification service which is preferentially shared for the client with the specific authority qualification service. In this embodiment, the service system and the management system may transmit the client information to each other, so that the client information may be updated synchronously between the two systems.

Preferably, the service system and the management system may perform interactive communication in a Message Queue (MQ) communication manner. The message queue is an asynchronous information notification mode, the mode is flexible and expandable, when one system is connected with a plurality of systems, the message is distributed in an MQ mode, a connection interface does not need to be independently developed for each system, and the information interactive transmission of the two systems can be realized by adopting a universal interface. If a docking system needs to be added newly, a message subscription can be configured in the newly added system, and the newly added system can be notified after the original system changes, for example, when a message is sent or received.

In this embodiment, the service system and the management system are docked in a Message Queue (MQ) manner, and the docking system does not need to reply in real time, so that the docking system is prevented from collapsing easily at the time of a traffic peak, and the pressure of the docking system can be relieved.

Specifically, the management system may be configured to interface with the client, receive query information of the client and request information, and the service system may be configured to determine a client having a particular right qualification service and provide the corresponding particular right qualification service for the client having the particular right qualification service.

In this embodiment, the method may specifically include the following steps:

step 101, receiving a first service application request of a client;

in this embodiment, the management system may directly receive a first service application request sent by a client, where the first service application request may be for the specific right qualification service applied by the user. The management system may determine whether the client is a particular client qualified for a particular right based on the first service application request.

In this embodiment, the client is a specific client having a specific authority qualification, and can enjoy the service processing corresponding to the specific authority qualification, so that before providing the service for the client, it is necessary to determine whether the user satisfies the condition of the specific client.

Step 102, responding to the first service application request, acquiring the customer information of the customer and sending the customer information to the service system;

in this embodiment, both the management system and the service system can store and manage the customer information of the customer, and in order to maintain the transparency and flexibility of the information, the real-time customer information needs to be managed between the two systems.

And the management system can acquire client information corresponding to the client sending the first service application request, send the client information to the service system, and determine whether the client is a pre-stored specific client with specific authority qualification by the service system.

In this embodiment, the customer information may include a certificate number, an identification number, a customer number, a certificate type, a corresponding code of the customer at the company, and the like.

103, receiving first authority qualification information sent by the service system through a preset query interface;

in this embodiment, after obtaining the client information of the client, the management system sends the client information to the service system, and when the service system determines that the client corresponding to the client information is a specific client with a specific authority qualification according to the client information, the service system may send the first authority qualification information to the management system. The first right qualification information may include qualification determination information that determines that the client is qualified as having a specific right, service information corresponding to a specific right qualification service that the client can preferentially share, number information of the client, level information of the client, and the like.

For example, each particular client having a particular privilege entitlement has corresponding entitlement determination information, which may be a corresponding scheme number, which may be any number permutation of any number of bits, which may be a 3-bit permutation, such as 123, 234, 001, 010, and so on. By using the corresponding scheme number, it can be determined that the client is a specific client qualified for a specific right. In actual operation, each client with the same authority qualification acquires the same scheme number.

As another example, the service information corresponding to the specific permission qualification service may be a service number, such as ABC123, DDR456, and the like. Each client may obtain a corresponding service number, and each service number may correspond to a particular entitlement service corresponding to the client.

As another example, the level information of a client may be the corresponding level of a particular client having a particular entitlement, the level may be a 4-digit number, such as 0001, 0002, 0003, etc., a client having a level number of 0001 may be a client that prefers a particular entitlement service, a client having a level number of 0002 may be a client that prefers two particular entitlements, and so on. Alternatively, the level may be a 1-digit number code, such as 1, 2, 3, etc., and the higher the number of level numbers of the client, the higher the level, the more number of times a particular entitlement service is preferred.

Specifically, the first right qualification information can be continuously adjusted according to actual needs.

In this embodiment, the preset query interface may be an interface set in the service system, and specifically, the query interface may be configured to send the client information or the first right qualification information stored in the service system, so that the service system may perform information interaction with an external system (e.g., a management system). Preferably, the query interface may also be connected to an external terminal or database, and may send the client information or the first right qualification information to the external terminal or database.

104, determining whether the client is a specific client with specific authority qualification or not according to the first authority qualification information and preset second authority qualification information;

when the management system receives the first authority qualification information sent by the service system, the first authority qualification information can be compared with the preset second authority qualification information, and according to the comparison result, whether the client meets the qualification of the specific client or not and whether the client is the specific client with the specific authority qualification or not can be determined.

In this embodiment, the first right qualification information may include first qualification determination information that determines that the client is qualified to have a specific right, first service information corresponding to a specific right qualification service that the client may preferentially share, first number information of the client, first class information of the client, and the like. The preset second right qualification information may also include preset second qualification determination information, preset second service information, preset second number information, preset second level information, and the like.

The management system may determine whether the first qualification information is the same as the preset second qualification information, or determine whether the first service information is the same as the preset second service information, or determine whether the first number information of the client is the same as the preset second number information, or determine whether the first level information of the client is the same as the preset second level information, and determine whether the client is a specific client with a specific authority qualification according to a determination result, thereby implementing a determination work of screening the client on line. And the whole process is quick in judgment, the qualification judgment efficiency can be improved, and the workload of technicians can be effectively reduced.

And 105, if the client is a specific client with specific authority qualification, generating and sending a second service application request preset by the service system, wherein the service system is used for responding to the second service application request to execute service processing corresponding to the specific authority qualification of the client.

In this embodiment, if the management system determines that the client is a specific client with a specific authority qualification according to the first authority qualification information, the management system may generate a corresponding second service application request according to the first service application request sent by the client, and send the second service application request to the service system, and the service system may execute service processing corresponding to the specific authority qualification of the client after obtaining the second service application request.

In the present embodiment, the service process may be a free medical service, a query service, a detection service, a gift, and the like.

In this embodiment, if the client is not a specific client with specific rights, the corresponding specific rights service cannot be shared. The management system may report an error when it is determined that the client is not a specific client having a specific entitlement, and send the error report result to the client.

In an optional embodiment of the present invention, a first service application request of a client may be received through a management system, and then, in response to the first service application request, client information of the client is acquired and the client information is sent to a service system; then the management system receives first authority qualification information sent by the service system through a preset query interface; then the management system determines whether the client is a specific client with specific authority qualification or not according to the first authority qualification information and preset second authority qualification information; and finally, if the management system determines that the client is the specific client with the specific authority qualification, generating and sending a second service application request preset by the service system, wherein the service system can respond to the second service application request to execute service processing corresponding to the specific authority qualification of the client. The invention can realize the on-line management of the qualification judgment of the client, simplify the operation of technical personnel for the qualification judgment and management of the client, reduce the workload of the technical personnel for the qualification judgment of the client, improve the efficiency of the qualification judgment and management of the client, reduce the operation cost of a company and improve the use experience of the client.

Referring to fig. 2, a flowchart of the steps of an embodiment of a service processing method according to the present invention is shown, where the method is applicable to a management system, and the management system can be connected to a service system.

In order to make those skilled in the art better understand the present embodiment, in the present embodiment, an insurance company is taken as an example for explanation, a high-consumption client is taken as a specific client, a qualification meeting the high-consumption client is taken as a specific qualification, and a free medical service provided by the insurance company is taken as a specific qualification service. The high insurance application amount can be more than 100 thousands of customers per year, the customers with more than 100 thousands of years can be defined as high-consumption customers (short for high customers), and when the insurance application amount of the customers exceeds 100 thousands or more, free medical services provided by the insurance company can be enjoyed, such as physical examination, doctor reservation, free operation and the like.

In this embodiment, the management system may be used to store and manage customer information of high-consumption customers and determine whether the customers are qualified to enjoy free medical services provided by insurance companies. The service can be used for storing and managing customer information of high-consumption customers and providing free medical service for the high-consumption customers.

In this embodiment, the method may specifically include the following steps:

step 201, receiving preset second authority qualification information sent by the service system, where the preset second authority qualification information is generated by the service system according to initialized customer data.

In this embodiment, at the beginning of a new year of each year, such as a month and a day, or a month and a day, a technician of an insurance company can find out customer information of customers meeting the definition requirements of high-consumption customers from all insurance clients in the previous year, and upload the customer information in the management system and the service system respectively. In this embodiment, the customer information of the customer satisfying the high-consumption customer requirement may be used as the initialized customer data. The management system and the service system may store the initialized client data in a preset corresponding database, and the service system may generate corresponding preset second authority qualification information according to the initialized client data after receiving the initialized client data.

The service system may transmit the second entitlement information to the management system after generating the second entitlement information.

Step 202, a first service application request of a client is received.

In this embodiment, the management system may receive a first service application request sent by a client, where the first service application request may be used to apply for a free medical service provided by an insurance company. When the customer is a high-consumption customer, the customer may enjoy one or more free medical services provided by the insurance company. Specifically, the customer may apply for a service through the management system.

In a specific implementation, the management system may be connected to a corresponding management application APP, and the client may use the application APP to make the first service application request to the management system.

Step 203, responding to the first service application request, obtaining the customer information of the customer and sending the customer information to the service system.

In this embodiment, the management system may respond to a first service application request sent by the client, and obtain corresponding client data from initialized client data uploaded by technicians at the beginning of the year according to the first service application request, and use the corresponding client data as client information.

In an alternative embodiment, the customer information may include information such as a license number, an identification number, a serial number, or a scheme number corresponding to the customer.

In a specific implementation, the management system may respond to the first service application request to obtain information such as a license number, an identification number, a serial number, or a scheme number corresponding to the client, and the management system sends the information such as the license number, the identification number, the serial number, or the scheme number to the service system.

Step 204, receiving first right qualification information sent by the service system through a preset query interface.

In this implementation, the first right qualification information may include first right level information and first qualification information, and the preset second right qualification information may also include second right level information and second qualification information.

Wherein the first right qualification information and the second right level information may be a scheme number of the high consumption client. The plan number may be used to rank customers by their guaranteed amount, which may be many, for example, 100, 120, 150, 180, etc. After the insurance line of the high-consumption client (the client with the insurance amount of 100 ten thousand or more) is satisfied, in order to facilitate the insurance company to manage the clients with different insurance lines, the insurance company can also adopt the scheme number to grade the high-consumption client for distinguishing the clients with different insurance lines.

Alternatively, the scheme number may be plural, and for example, may be 001, 002, 003, 004, or the like, or 11, 22, 33. Different scheme numbers can correspond to different insurable amounts or insurable amount values, for example, 001 can correspond to a high-consumption client with an insurable amount of 100 to 200 ten thousand, 002 can correspond to a high-consumption client with an insurable amount of 200 to 300 ten thousand, 003 can correspond to a high-consumption client with an insurable amount of 300 to 400 ten thousand, and so on. The present invention is not limited thereto, and can be specifically adjusted according to actual needs.

Alternatively, if there are multiple customers in the same wager segment, multiple customers may be provided with the same plan number.

The first eligibility information and the second eligibility information may be service eligibility information of the customer, and in particular implementations, the service eligibility information may be eligibility volume information. The qualification volume information may be used to record the customer's available service items, the number of times a service item may be used, the current status of a service item, and the like.

For example, the eligibility volume information may include service items: doctor appointments, operation times and physical examination items; number of times the item can be used: the main doctor diagnoses 2 times, the operation times are 1 time, the physical examination items are 5, and the current state of the service items is as follows: reserved, ongoing, completed, etc.

In a preferred embodiment, a corresponding relationship between the plan number and the qualification volume information may be set, the service system may generate corresponding qualification volume information by using the plan number according to the corresponding relationship, for example, the plan number is 001, and the corresponding qualification volume information may be the number of operations: 1 time, physical examination item: 5 items, doctor appointments: 2 times; the protocol number is 002, and the corresponding qualification paper information is the operation times: 2, physical examination items: 10 items, doctor appointments: 4 times; protocol number 003, the corresponding qualification volume information is the number of surgeries: 3 times, physical examination items: 15 items, doctor appointments: 6 times. Or the plan number is 11, the corresponding qualification volume information is the operation times: 1 time, physical examination item: 3, doctor appointing: 3 times; the protocol number is 22, and the corresponding qualification volume information is the operation times: 2, physical examination items: 6 items, doctor appointments: 6 times; the protocol number is 33, and the corresponding qualification volume information is the operation times: 3 times, physical examination items: 12 items, doctor appointments: 12 times. The corresponding relationship can be adjusted according to actual needs, and the invention is not limited herein.

In specific implementation, after acquiring customer information such as a customer's license number, identification number, serial number, etc., the management system may send the customer information such as the license number, identification number, serial number, etc. to the service system, and acquire a corresponding preset scheme number and qualification paper information from a preset database of the management system according to the customer information. The preset plan number and the qualification volume information may be generated and transmitted by the service system according to the initialized client data, and the management system may store the preset plan number and the qualification volume information in a preset database after receiving the preset plan number and the qualification volume information.

The service system can acquire the corresponding scheme number of the client according to the information of the client's certificate number, identity card number, serial number and the like, and send the corresponding scheme number to the management system. Specifically, the service system may include a query interface through which the service system may transmit the proposal number to the management system.

The management system can judge whether the client is a high-consumption client or not according to the first authority level information, and whether the client can enjoy free medical service provided by an insurance company or not, so that the online management of the client qualification is realized, the screening and judging program of the client is simplified, and the management efficiency is improved.

Step 205, determining whether the client is a specific client with specific authority qualification according to the first authority qualification information and preset second authority qualification information.

In this embodiment, the management system may compare the first right qualification information sent by the service system with the second right qualification information stored in the preset database, determine whether the client sending the first service application request is a high-consumption client according to the comparison result, and determine whether the client may enjoy the free medical service provided by the insurance company.

In this embodiment, step 205 may include the following sub-steps:

and a substep 2051 of determining whether the first permission level information is the same as preset second permission level information.

In this embodiment, the first permission qualification information may include first permission level information, the preset second permission qualification information may also include second permission level information, and the first permission level information and the second permission level information may be scheme numbers, such as 001 and 002.

In a specific implementation, the management system may determine whether the scheme number sent by the service system is the same as the scheme number stored in the preset database.

By judging the scheme number sent by the service system and the scheme number stored in the preset database through the management system, whether the client is a high-consumption client can be quickly and directly determined.

In sub-step 2052, if the first permission level information is the same as the second permission level information, it is determined whether the first qualification information is valid.

In this embodiment, the first right qualification information may further include first qualification information, and the first qualification information may be qualification volume information, which may be used to record usable service items of the customer, the number of times that the service items are usable, and the like.

When the management system judges that the client is a high-consumption client according to the scheme number, whether the qualification volume information is valid needs to be judged. If the number of times a service item is available in the eligibility volume information is not zero, the eligibility volume information is valid.

In a specific implementation, the free medical service provided by the insurance company to the client may be limited in number of times, and the specific number of times may correspond to a scheme number, for example, the scheme number is 001, and the number of times that the service item may be used is 1; the number of the scenario is 002, and the number of times of using the service items is 2, etc. The specific corresponding relationship can be adjusted according to actual needs, and the invention is not limited herein. When a customer applies for a service each time, the management system needs to judge whether available free medical services still exist, if the number of the free medical services is zero, the customer has used up the free medical services and is unavailable, and if the number of the free medical services is not zero, the customer can continue to enjoy the free medical services.

The management system judges whether the qualification volume information is effective or not, so that whether the client can continue to enjoy free medical services or not can be determined, and the phenomenon that the client repeatedly uses the free medical services to increase the burden and cost of an insurance company can be avoided.

Sub-step 2053, if said first qualification information is valid, determines said client to be a specific client having a specific right.

In this embodiment, when the management system determines that the eligibility volume information is valid, it may be determined that the customer may continue to enjoy the free medical service.

Step 206, if the client is a specific client with specific authority qualification, generating and sending a second service application request preset by the service system, where the service system is configured to respond to the second service application request to execute service processing corresponding to the specific authority qualification of the client.

In this embodiment, when the management system determines that the client is a specific client with a specific authority qualification, the client may preferentially share the free medical service, the management system may obtain a corresponding service item according to the first service application request, and the management system generates a second service application request according to the service item and sends the second service application request to the service system.

In a specific implementation, the service system may include a preset, and the management system may send the second service application request to the preset of the service system.

The service system can respond to the second service application request to acquire the corresponding service item and provide the free medical service corresponding to the item.

In alternative embodiments, the free medical services may include medical examination services, medical registration, doctor appointment for a specialty surgery, doctor treatment, and the like.

In a specific implementation, the service system may be directly connected to a server of the hospital, and the server of the hospital may send a service instruction to the server of the hospital through the service system, and perform a corresponding operation in response to the service instruction, for example, to help a client make an appointment, register, and the like.

In another optional embodiment, when the management system generates the second service application request, the management system may select a place where the customer enjoys the medical service and a hospital corresponding to the place where the customer visits, and may transmit the second service application request to the service system, and the service system performs subsequent scheduling of the doctor and the time of the doctor, which may further simplify the processing procedure of the service and improve the service efficiency.

In this embodiment, the method may further include:

if the first qualification information is invalid, the management system determines that the client is a specific client without specific authority.

In this embodiment, when the management system determines that the client is a specific client without specific authority, the management system may prompt an error and send error information to the client.

In this embodiment, the method may further include:

and receiving modification qualification information sent by the service system through the synchronous state interface, wherein the modification qualification information is generated after the service system executes service processing of a specific authority corresponding to the specific client.

In this embodiment, modifying the eligibility information may include modifying the eligibility volume information, and when the service system is performing the free medical service, the service system may modify the eligibility volume information of the customer and generate the modified eligibility volume information, and then the service system may transmit the modified eligibility volume information to the management system. Specifically, the management system may include a synchronization status interface through which the management system may receive modified eligibility volume information sent by the service system.

For example, the qualification volume information of the client includes free registration information 2 times, the client needs to use 1 free registration, the service system may send a registration instruction to a server of a hospital to register the client in the hospital, and then the service system modifies the free registration information of the qualification volume information from 2 times to 1 time and generates modified qualification volume information, and sends the modified qualification volume information to the management system, where the number of free registrations of the client remains 1 time.

In this embodiment, the method may further include:

In this embodiment, the first service information may include service status information, project information, service times information, and the like, and the first service information may be used to prompt the customer to update the status of the free medical service of the customer in real time.

Specifically, the management system may modify the service information of the client using the modified eligibility volume information and transmit the modified service information of the client to prompt the client of the status of free medical services that the client can enjoy.

Optionally, the service system may communicate with a server of the hospital in an MQ manner, the service system may also be used as a system for recording the whole service process and result, and when a first service application request is sent by a client, the application needs to be performed according to hospital information that the service system can support. Therefore, the management system needs a synchronization service system to provide corresponding hospital information. The communication mode of MQ can improve the timeliness and also can reduce the communication pressure of the two systems.

In a preferred embodiment of the present invention, a management system receives a preset scheme number sent by a service system, after the management system receives a first service application request sent by a client, the management system obtains corresponding client information and sends the client information to the service system, the service system obtains corresponding scheme number and qualification volume information according to the client information and sends the scheme number to the management system, the management system determines whether the scheme number is the same as the preset scheme number, if so, determines whether the qualification volume information is valid, if so, sends a second service application request to the service system, and the service system provides corresponding free medical service for the client. The invention can realize the on-line management of the qualification judgment of the client, simplify the operation of technical personnel for the qualification judgment and management of the client, reduce the workload of the technical personnel for the qualification judgment of the client, improve the efficiency of the qualification judgment and management of the client, reduce the operation cost of a company, and simultaneously update the service state of the client on line in real time to prompt the client, thereby improving the use experience of the client.

Referring to fig. 3, a flowchart of steps of a third embodiment of a service processing method according to the present invention is shown, in this embodiment, the method is applied to a service system, and the service system may be connected to a management system. The service system and the management system are the same as the above embodiments, and will not be repeated here.

Specifically, the method may comprise the steps of:

step 301, receiving client information sent by the management system, and searching first right qualification information corresponding to the client information.

In this embodiment, the customer information may include information such as the customer's identification number, the certificate number, and the certificate type. The first entitlement information may include entitlement determination information that determines the client as having a particular entitlement, service information corresponding to a particular entitlement service that the client may prefer, number information of the client, rank information of the client, and the like

The service system can receive the client information sent by the management system, and acquire first authority qualification information corresponding to the client information from a preset database according to the client information.

For example, the service system may obtain qualification determination information, service information, and customer rating information of the corresponding customer based on the customer's license number.

Step 302, sending first authority qualification information to the management system through a preset query interface.

In this embodiment, the service system may include a preset query interface, and the service system may transmit the first entitlement information to the management system through the query interface.

Specifically, the service system may transmit qualification determination information of the corresponding customer, service information, and grade information of the customer to the management system through the query interface.

Step 303, receiving a second service application request sent by the management system, where the second service request is generated by the management system after determining that the client is a specific client with a specific right qualification according to the first right qualification information and preset second right qualification information.

In this embodiment, after the management system determines, according to the first authority qualification information, that the client is a specific client with a specific authority qualification, the management system may generate a second service application request according to the first service application request, and send the second service application request to the service system.

In a specific implementation, the service system may include a preset service interface, and the service system may receive, through the service interface, the second service application request sent by the management system.

Step 304, responding to the second service application request to execute service processing corresponding to the specific authority qualification of the client.

In this embodiment, the second service application request may correspond to a specific service item, and the service process corresponding to the specific authority may be a free medical service.

Specifically, the service system may obtain a service item corresponding to the customer in response to the second service application request, and execute corresponding free medical service processing according to the corresponding service item.

In an optional embodiment of the present invention, the service system may receive the client information sent by the management system, and search for first right qualification information corresponding to the client information; then the service system sends first authority qualification information to the management system through a preset query interface; then the service system receives a second service application request sent by the management system; finally, the service system can respond to the second service application request to execute service processing corresponding to the specific authority qualification of the client. The invention can realize the on-line management of the qualification judgment of the client, can provide specific service for the client on line, and updates the service state of the client on line in real time, thereby improving the use experience of the client.

Referring to fig. 4, a flowchart of steps of a fourth embodiment of a service processing method according to the present invention is shown, and in order to enable those skilled in the art to better understand the present embodiment, in the present embodiment, an insurance company is taken as an example for explanation, a high-consumption client is taken as a specific client, a qualification meeting the high-consumption client is taken as a specific qualification, and a free medical service provided by the insurance company is taken as a specific qualification service. The high insurance application amount can be more than 100 thousands of customers per year, the customers with more than 100 thousands of years can be defined as high-consumption customers (short for high customers), and when the insurance application amount of the customers exceeds 100 thousands or more, free medical services provided by the insurance company can be enjoyed, such as physical examination, doctor reservation, free operation and the like.

In this embodiment, the method is applied to a service system, which may be connected to a management system. The service system and the management system are the same as the above embodiments, and will not be repeated here.

The method specifically comprises the following steps:

step 401, generating second right qualification information by using preset initialization client information.

In this embodiment, at the beginning of each year, a technician may select a specific client meeting the requirements of a high-consumption client from all clients under insurable circumstances in the previous year, and upload client information and client data of the specific client to the service system and the management system. The management system and the service system can take the client information uploaded by the technical staff as the initialized client information, and the management system can generate second authority qualification information according to the initialized client information.

In this embodiment, the second right qualification information may include second right level information and second qualification information. Wherein the second privilege level information may be a scheme number of the high-consumption client. The scheme number can be used for distinguishing the grades of the clients with different insurable amount, and the insurable amount of the client can be various, for example, 100 ten thousands, 120 ten thousands, 150 ten thousands, 180 ten thousands, 300 ten thousands, 500 ten thousands and the like; the scheme number is 001, and the scheme number can be a high-consumption client who guarantees the quota of 100 to 200 ten thousand; the scheme number is 002, and the scheme number can be a high-consumption client who guarantees the quota of 200 to 300 thousands, and the like. After the insurance line of the high-consumption client is met, the insurance company can also adopt the scheme number to grade the high-consumption client for distinguishing the clients with different insurance lines.

And the second eligibility information may be service eligibility information, which may be eligibility volume information in particular implementations. The qualification volume information may be used to record the customer's available service items, the number of times the service items may be used, etc.

For example, the eligibility volume information may include service items: doctor appointments, operation times and physical examination items; number of times the item can be used: the main doctor diagnoses 2 times, the operation times are 1 time, and the physical examination items are 5 items, etc.

In a preferred embodiment, the solution number may have a one-to-one correspondence with the qualification volume information, and after the service system generates the solution number according to the client information, the service system may generate corresponding qualification volume information by using the solution number according to the correspondence.

For example, with the protocol number 001, the corresponding qualification volume information may be the number of operations: 1 time, physical examination item: 5 items, doctor appointments: 2 times; the protocol number is 002, and the corresponding qualification paper information is the operation times: 2, physical examination items: 10 items, doctor appointments: 4 times. Or the plan number is A1, the corresponding qualification volume information can be the operation times: 1 time, physical examination item: 3, doctor appointing: 3 times; protocol number B2, and the corresponding qualification volume information is the number of surgeries: 2, physical examination items: 6 items, doctor appointments: 6 times. Or the scheme number is 01, the corresponding qualification volume information is the operation times: 3 times, physical examination items: 12 items, doctor appointments: 12 times; the plan number is 02, and the corresponding qualification volume information is the operation times: 2, physical examination items: 6 items, doctor appointments: 6 times, etc.

The grade of the customer and the free medical service that the customer can enjoy can be determined through the scheme number and the qualification volume information.

Step 402, sending the second authority qualification information to the management system.

In this embodiment, the service system may send the scenario number and the qualification volume information to the management system, and the management system may store the scenario number and the qualification volume information, and may query the customer. Before the customer needs service, the customer can inquire specific information of the customer through the management system.

Step 403, receiving the client information sent by the management system, and searching first right qualification information corresponding to the client information.

In this embodiment, the service system may receive the customer information sent by the management system, where the customer information may be corresponding customer information that the management system acquires according to a first service application request after the management system receives the first service application request of the customer.

After the service system receives the client information, first right qualification information corresponding to the client can be obtained according to the client information. The customer information may include the customer's identification number, certificate type, certificate number, etc. Alternatively, the first authority qualification information may include first authority level information and first qualification information.

In this embodiment, the first authority level information may be a scheme number, and the first qualification information may be qualification volume information.

In a specific operation, the service system can obtain the scheme number and the qualification volume information corresponding to the client according to the identity card number and the certificate number of the client.

Step 404, sending first right qualification information to the management system through a preset query interface.

In this embodiment, the service system may send the plan number and the qualification volume information to the management system after acquiring the plan number and the qualification volume information corresponding to the client.

In a particular implementation, the service system may include a query interface through which the service system may send the schema number and qualification volume information to the management system.

Step 405, receiving a second service application request sent by the management system, where the second service request is generated by the management system after determining that the client is a specific client with a specific authority qualification according to the first authority qualification information and preset second authority qualification information.

In this embodiment, after the management system receives the plan number of the client and the qualification volume information, the plan number may be compared with a plan number stored in a preset database and generated by the service system according to the initialized client information, to determine whether the two plan numbers are the same, if the two plan numbers are the same, the client corresponding to the plan number is a high-consumption client, the management system may determine whether the qualification volume information is valid, if the number of service items of the qualification volume information is not zero, the qualification volume information is valid, and the management system may determine that the client is a specific client of free medical service provided by the insurance company. The management system can generate a second service application request according to the first service application request of the client, and send the second service application request to the service system.

Step 406, responding to the second service application request, and executing service processing corresponding to the specific authority qualification of the client.

In this embodiment, the second service application request may include a service item, the service item may correspond to a free medical service provided by an insurance company, and the service system may execute the free medical service provided by the corresponding insurance company in response to the second service application request. The free medical services provided by the insurance company may include medical examination services, medical examination registration, doctor's appointment for a special surgery, doctor's diagnosis, and the like.

In this embodiment, the method may further include:

and after the service processing is finished, modifying preset second service information corresponding to the client, and generating modified qualification information after modification.

In this embodiment, the method may further include:

In this embodiment, the service system may send the modification qualification information to the management system, the management system may update the service information of the customer according to the modification qualification information, the service information may include service status information, project information, service times information, and the like, and the first service information may be used to prompt the customer and update the status of the free medical service of the customer in real time. The customer can query the real-time status of the service through the management system.

In a preferred embodiment of the present invention, the service system may receive the customer information sent by the management system, and search for first right qualification information corresponding to the customer information; then the service system sends first authority qualification information to the management system through a preset query interface; then the service system receives a second service application request sent by the management system; then the service system can respond to the second service application request to execute service processing corresponding to the specific authority qualification of the client; and then modifying preset second service information corresponding to the client, generating modified qualification information after modification, and finally sending the modified qualification information to the management system by the service system. The invention can realize the on-line management of the qualification judgment of the client, simplify the operation of technical personnel for the qualification judgment and management of the client, reduce the workload of the technical personnel for the qualification judgment of the client, improve the efficiency of the qualification judgment and management of the client, reduce the operation cost of a company, provide free medical service for the client and update the service state of the client on line in real time, thereby improving the use experience of the client.

It should be noted that, for simplicity of description, the method embodiments are described as a series of acts or combination of acts, but those skilled in the art will recognize that the present invention is not limited by the illustrated order of acts, as some steps may occur in other orders or concurrently in accordance with the embodiments of the present invention. Further, those skilled in the art will appreciate that the embodiments described in the specification are presently preferred and that no particular act is required to implement the invention.

Referring to fig. 5, a schematic structural diagram of a first service processing apparatus according to an embodiment of the present invention is shown, which may specifically include the following modules:

a receiving module 501, configured to receive a first service application request of a client;

an obtaining module 502, configured to respond to the first service application request, obtain client information of the client and send the client information to the service system;

a first information receiving module 503, configured to receive first right qualification information sent by the service system through a preset query interface;

a determining module 504, configured to determine whether the client is a specific client with a specific authority qualification according to the first authority qualification information and preset second authority qualification information;

a sending module 505, configured to generate and send a second service application request preset by the service system if the client is a specific client with a specific authority qualification, where the service system is configured to respond to the second service application request to execute service processing corresponding to the specific authority qualification of the client.

Optionally, the determining module includes:

Optionally, the method further comprises:

In this embodiment, the present invention can implement online management of qualification judgment of a client, simplify management operations of technicians for qualification judgment of the client, reduce workload of technicians for qualification judgment of the client, improve efficiency of qualification judgment and management of the client, reduce cost of company operation, provide free medical services for the client, and update service status of the client online in real time, thereby improving user experience of the client

Referring to fig. 6, a schematic structural diagram of a second embodiment of the service processing apparatus of the present invention is shown, which may specifically include the following modules:

a client information receiving module 601, configured to receive client information sent by the management system, and search for first right qualification information corresponding to the client information;

a first information sending module 602, configured to send first right qualification information to the management system through a preset query interface;

a second request receiving module 603, configured to receive a second service application request sent by the management system, where the second service request is generated by the management system after determining, according to the first right qualification information and preset second right qualification information, that a client is a specific client with a specific right qualification;

and the execution service module 604 is configured to respond to the second service application request to execute service processing corresponding to the client's specific authority qualification.

Optionally, the method further comprises:

In this embodiment, the invention can realize the online management of the qualification judgment of the client, simplify the operation of technicians for the qualification judgment of the client, reduce the workload of the technicians for the qualification judgment of the client, improve the efficiency of the qualification judgment and management of the client, reduce the cost of company operation, provide free medical services for the client, and update the service state of the client online in real time, thereby improving the use experience of the client.

For the device embodiment, since it is basically similar to the method embodiment, the description is simple, and for the relevant points, refer to the partial description of the method embodiment.

An embodiment of the present invention further provides an apparatus, including:

the service processing method comprises a processor, a memory and a computer program which is stored in the memory and can run on the processor, wherein when the computer program is executed by the processor, each process of the service processing method embodiment is realized, the same technical effect can be achieved, and the details are not repeated here to avoid repetition.

The embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when being executed by a processor, the computer program implements each process of the service processing method embodiment, and can achieve the same technical effect, and in order to avoid repetition, details are not repeated here.

The embodiments in the present specification are described in a progressive manner, each embodiment focuses on differences from other embodiments, and the same and similar parts among the embodiments are referred to each other.

As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, apparatus, or computer program product. Accordingly, embodiments of the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, embodiments of the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.

Embodiments of the present invention are described with reference to flowchart illustrations and/or block diagrams of methods, terminal devices (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing terminal to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing terminal, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing terminal to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing terminal to cause a series of operational steps to be performed on the computer or other programmable terminal to produce a computer implemented process such that the instructions which execute on the computer or other programmable terminal provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

While preferred embodiments of the present invention have been described, additional variations and modifications of these embodiments may occur to those skilled in the art once they learn of the basic inventive concepts. Therefore, it is intended that the appended claims be interpreted as including preferred embodiments and all such alterations and modifications as fall within the scope of the embodiments of the invention.

Finally, it should also be noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or terminal that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or terminal. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or terminal that comprises the element.

The service processing method and the service processing apparatus provided by the present invention are described in detail above, and the principle and the implementation of the present invention are explained in this document by applying specific examples, and the description of the above examples is only used to help understanding the method and the core idea of the present invention; meanwhile, for a person skilled in the art, according to the idea of the present invention, there may be variations in the specific embodiments and the application scope, and in summary, the content of the present specification should not be construed as a limitation to the present invention.

Claims

1. A service processing method applied to a management system, the management system being connected to the service system, the method comprising:

receiving a first service application request of a client;

2. The method according to claim 1, wherein the first right qualification information comprises first right level information and first qualification information, and the preset second right qualification information comprises second right level information;

3. The method of claim 1, prior to the step of receiving a first service application request from a client, further comprising:

4. The method of claim 2, wherein the management system comprises a synchronous state interface, the method further comprising:

5. A service processing method is applied to a service system, the service system is connected with a management system, and the method comprises the following steps:

6. The method of claim 5, further comprising:

7. A service processing apparatus, characterized in that the apparatus comprises:

8. A service processing apparatus, characterized in that the apparatus comprises:

9. An electronic device, comprising: processor, memory and a computer program stored on the memory and executable on the processor, the computer program, when executed by the processor, implementing the steps of the service processing method according to any of claims 1 to 4 or 5 to 6.

10. A computer-readable storage medium, characterized in that a computer program is stored on the computer-readable storage medium, which computer program, when being executed by a processor, carries out the steps of the service processing method according to any one of claims 1 to 4 or 5 to 6.