CN111260167A - Order service security detection method and device, electronic equipment and storage medium - Google Patents

Order service security detection method and device, electronic equipment and storage medium Download PDF

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CN111260167A
CN111260167A CN201811459951.XA CN201811459951A CN111260167A CN 111260167 A CN111260167 A CN 111260167A CN 201811459951 A CN201811459951 A CN 201811459951A CN 111260167 A CN111260167 A CN 111260167A
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time length
duration
order
service
continuous offset
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CN111260167B (en
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刘亚书
韩福波
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Beijing Didi Infinity Technology and Development Co Ltd
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    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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    • G06Q50/10—Services
    • G06Q50/26—Government or public services
    • G06Q50/265—Personal security, identity or safety
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    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
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    • H04W4/029—Location-based management or tracking services
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
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    • Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
    • Y02D30/00—Reducing energy consumption in communication networks
    • Y02D30/70—Reducing energy consumption in communication networks in wireless communication networks

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Abstract

The application relates to the technical field of information, in particular to a method for detecting order service safety, which comprises the following steps: acquiring track point data of a service provider in the process of serving a current travel order; judging whether the continuous offset time length of the route of the service providing end is greater than a time length threshold value or not based on the track point data; and determining the service safety of the current travel order according to the judgment result. By adopting the method, the service safety can be effectively detected, and the detection accuracy is better, so that the service behavior of the service provider can be well restrained, and the vehicle using safety of passengers can be further ensured. The application also provides an order service safety detection device, electronic equipment and a storage medium.

Description

Order service security detection method and device, electronic equipment and storage medium
Technical Field
The present application relates to the field of information technology, and in particular, to a method and an apparatus for detecting security of order service, and a computer-readable storage medium.
Background
In recent years, the scale of the net appointment vehicle is rapidly expanded due to the convenience and the practicability of the net appointment vehicle. The online taxi booking is short for a network booking taxi, a passenger can directly book with a driver on an online taxi booking platform through a mobile device, and the driver receives an order and then receives the passenger to a destination at a specified place, so that the passenger can conveniently go out. At present, network taxi appointments are common, such as taxies, special taxies, express trains, windward trains and the like, so as to meet more diversified travel demands of users.
Under the condition that more and more users are in charge of the vehicle, how to more effectively ensure the safety of taking a bus is the problem that needs to be solved at present.
Disclosure of Invention
In view of this, an object of the present invention is to provide a method and an apparatus for detecting security of order service, an electronic device, and a storage medium, which can detect security of order service.
Mainly comprises the following aspects:
in a first aspect, an embodiment of the present application provides a method for detecting security of order service, where the method includes:
acquiring track point data of a service provider in the process of serving a current travel order;
judging whether the continuous offset time length of the route of the service providing end is greater than a time length threshold value or not based on the track point data;
and determining the service safety of the current travel order according to the judgment result.
In one embodiment, the duration threshold may be determined according to the following steps:
respectively acquiring the maximum continuous offset duration of each historical abnormal travel order;
for each maximum continuous offset time length, determining the historical travel order covering quantity and the historical abnormal order recall rate corresponding to the maximum continuous offset time length; the historical travel order covering amount corresponding to the maximum continuous offset time length refers to the quantity of the historical travel orders of which the corresponding maximum continuous offset time length is greater than the current maximum continuous offset time length; the recall rate of the historical abnormal order corresponding to the maximum continuous offset time length refers to the order proportion of the historical abnormal trip order, of which the corresponding maximum continuous offset time length is greater than the current maximum continuous offset time length, in all the historical abnormal trip orders after investigation;
and determining the time length threshold according to the historical travel order covering amount and the historical abnormal order recall rate corresponding to each maximum continuous offset time length.
In some embodiments, determining the duration threshold according to the historical travel order coverage and the historical abnormal order recall rate corresponding to each maximum continuous offset duration includes:
selecting one maximum continuous offset time length according to the historical travel order covering amount and the historical abnormal order recall rate corresponding to each maximum continuous offset time length, and a preset historical travel order covering amount selection range and a preset historical abnormal order recall rate selection range, and taking the selected maximum continuous offset time length as the time length threshold value.
In another embodiment, the route continuation offset duration may be determined according to the following steps:
determining the duration that the included angle between the current driving direction of the service providing end and the reference driving direction is continuously larger than a set included angle threshold value as the continuous deviation duration of the route; the reference driving direction refers to a connecting line direction between a current track point position of the service providing end and a destination of the current travel order.
In another embodiment, after determining that there is a problem in the service safety of the current travel order, the method further includes:
and executing a processing strategy corresponding to the determined time length range according to the time length ranges to which the continuous offset time lengths of the route respectively belong.
In some embodiments, executing a processing strategy corresponding to the determined time length range according to the time length ranges to which the route continuous offset time lengths respectively belong includes:
if the duration range belongs to a first duration range, sending a preset prompt voice to the service provider and/or the service receiver;
if the duration range belongs to a second duration range, sending a safety confirmation request voice waiting for voice feedback to the service providing end and/or the service receiving end;
if the duration range belongs to a third duration range, initiating a manual calling request to the service provider and/or the service receiver;
the first duration range, the second duration range and the third duration range are not overlapped, and the duration in the second duration range is greater than the duration in the first duration range and less than the duration in the third duration range.
In some embodiments, after sending the voice of the security acknowledgement request waiting for feedback to the service provider and/or the service receiver, the method further includes:
if the safety confirmation voice is not received within the preset time length, the safety confirmation request voice is repeatedly sent until the safety confirmation voice is received, or the manual calling request is initiated until the number of times of repeatedly sending the safety confirmation request voice is greater than a set threshold value;
and if the voice which feeds back the current danger is received, initiating a manual calling request.
In a second aspect, an embodiment of the present application further provides an order service security detection apparatus, where the apparatus includes:
the data acquisition module is used for acquiring track point data of a service provider in the process of serving the current travel order;
the judging module is used for judging whether the continuous deviation time length of the route of the service providing end is greater than a time length threshold value or not based on the track point data;
and the safety detection module is used for determining the service safety of the current travel order according to the judgment result.
In one embodiment, the apparatus further comprises:
the duration threshold value determining module is used for respectively obtaining the maximum continuous offset duration of each historical abnormal travel order;
for each maximum continuous offset time length, determining the historical travel order covering quantity and the historical abnormal order recall rate corresponding to the maximum continuous offset time length; the historical travel order covering amount corresponding to the maximum continuous offset time length refers to the quantity of the historical travel orders of which the corresponding maximum continuous offset time length is greater than the current maximum continuous offset time length; the recall rate of the historical abnormal order corresponding to the maximum continuous offset time length refers to the order proportion of the historical abnormal trip order, of which the corresponding maximum continuous offset time length is greater than the current maximum continuous offset time length, in all the historical abnormal trip orders after investigation;
and determining the time length threshold according to the historical travel order covering amount and the historical abnormal order recall rate corresponding to each maximum continuous offset time length.
In some embodiments, the duration threshold determination module is specifically configured to:
selecting one maximum continuous offset time length according to the historical travel order covering amount and the historical abnormal order recall rate corresponding to each maximum continuous offset time length, and a preset historical travel order covering amount selection range and a preset historical abnormal order recall rate selection range, and taking the selected maximum continuous offset time length as the time length threshold value.
In another embodiment, the apparatus further comprises:
the offset duration determining module is used for determining the duration that the included angle between the current driving direction of the service providing end and the reference driving direction is continuously larger than a set included angle threshold value as the continuous offset duration of the route; the reference driving direction refers to a connecting line direction between a current track point position of the service providing end and a destination of the current travel order.
In yet another embodiment, the apparatus further comprises:
and the processing module is used for executing a processing strategy corresponding to the determined duration range according to the duration ranges to which the continuous offset durations of the route respectively belong.
In some embodiments, the processing module is specifically configured to:
if the duration range belongs to a first duration range, sending a preset prompt voice to the service provider and/or the service receiver;
if the duration range belongs to a second duration range, sending a safety confirmation request voice waiting for voice feedback to the service providing end and/or the service receiving end;
if the duration range belongs to a third duration range, initiating a manual calling request to the service provider and/or the service receiver;
the first duration range, the second duration range and the third duration range are not overlapped, and the duration in the second duration range is greater than the duration in the first duration range and less than the duration in the third duration range.
In some embodiments, the processing module is specifically configured to:
if the safety confirmation voice is not received within the preset time length, the safety confirmation request voice is repeatedly sent until the safety confirmation voice is received, or the manual calling request is initiated until the number of times of repeatedly sending the safety confirmation request voice is greater than a set threshold value;
and if the voice which feeds back the current danger is received, initiating a manual calling request.
In a third aspect, an embodiment of the present application further provides an electronic device, including: a processor, a storage medium and a bus, wherein the storage medium stores machine-readable instructions executable by the processor, when the electronic device runs, the processor and the storage medium communicate through the bus, and the processor executes the machine-readable instructions to execute the steps of the order service security detection method according to the first aspect.
In a fourth aspect, the present application further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the steps of the order service security detection method according to the first aspect are performed.
According to the technical scheme, firstly, track point data of a service provider in the process of serving a current travel order is obtained, then whether the continuous route offset time of the service provider is larger than a time threshold value or not is judged based on the track point data, and finally the service safety of the current travel order is determined according to the judgment result. That is, the embodiment of the application determines whether the service provider has an abnormal deviation behavior when providing the travel service based on the trace point data to determine whether the service is safe or not, so that the effective detection on the service safety is realized, and the current travel service can be effectively supervised and risk reminded based on the detection result.
In order to make the aforementioned objects, features and advantages of the present application more comprehensible, preferred embodiments accompanied with figures are described in detail below.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present application, the drawings that are required to be used in the embodiments will be briefly described below, it should be understood that the following drawings only illustrate some embodiments of the present application and therefore should not be considered as limiting the scope, and for those skilled in the art, other related drawings can be obtained from the drawings without inventive effort.
Fig. 1 is a flowchart illustrating an order service security detection method according to an embodiment of the present application;
FIG. 2 is a flowchart illustrating a method for detecting security of order service according to a second embodiment of the present application;
fig. 3 is a schematic application diagram illustrating an order service security detection method provided in the second embodiment of the present application;
fig. 4 is a schematic structural diagram illustrating an order service security detection apparatus according to a fourth embodiment of the present application;
fig. 5 shows a schematic structural diagram of an electronic device provided in the fifth embodiment of the present application.
Detailed Description
In order to make the purpose, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it should be understood that the drawings in the present application are for illustrative and descriptive purposes only and are not used to limit the scope of protection of the present application. Additionally, it should be understood that the schematic drawings are not necessarily drawn to scale. The flowcharts used in this application illustrate operations implemented according to some embodiments of the present application. It should be understood that the operations of the flow diagrams may be performed out of order, and steps without logical context may be performed in reverse order or simultaneously. One skilled in the art, under the guidance of this application, may add one or more other operations to, or remove one or more operations from, the flowchart.
In addition, the described embodiments are only a part of the embodiments of the present application, and not all of the embodiments. The components of the embodiments of the present application, generally described and illustrated in the figures herein, can be arranged and designed in a wide variety of different configurations. Thus, the following detailed description of the embodiments of the present application, presented in the accompanying drawings, is not intended to limit the scope of the claimed application, but is merely representative of selected embodiments of the application. All other embodiments, which can be derived by a person skilled in the art from the embodiments of the present application without making any creative effort, shall fall within the protection scope of the present application.
To enable those skilled in the art to use the present disclosure, the following embodiments are given in conjunction with the specific application scenario "network appointment (e.g., special car, express car, etc.) security detection". It will be apparent to those skilled in the art that the general principles defined herein may be applied to other embodiments and applications without departing from the spirit and scope of the application. Although the present application is described primarily in the context of network appointment safety detection, it should be understood that this is merely one exemplary embodiment. The application can be applied to any other traffic type. For example, the present application may be applied to different transportation system environments, including terrestrial, marine, or airborne, among others, or any combination thereof. The vehicle of the transportation system may include a taxi, a private car, a windmill, a bus, a train, a bullet train, a high speed rail, a subway, a ship, an airplane, a spacecraft, a hot air balloon, or an unmanned vehicle, etc., or any combination thereof. The present application may also include any service system for providing network appointment safety detection. Applications of the system or method of the present application may include web pages, plug-ins for browsers, client terminals, customization systems, internal analysis systems, or artificial intelligence robots, among others, or any combination thereof.
It should be noted that in the embodiments of the present application, the term "comprising" is used to indicate the presence of the features stated hereinafter, but does not exclude the addition of further features.
The terms "passenger," "requestor," "service person," "service requestor," and "customer" are used interchangeably in this application to refer to an individual, entity, or tool that can request or order a service. The terms "driver," "provider," "service provider," and "provider" are used interchangeably in this application to refer to an individual, entity, or tool that can provide a service. The term "user" in this application may refer to an individual, entity or tool that requests a service, subscribes to a service, provides a service, or facilitates the provision of a service. For example, the user may be a passenger, a driver, an operator, etc., or any combination thereof. In the present application, "passenger" and "passenger terminal" may be used interchangeably, and "driver" and "driver terminal" may be used interchangeably.
The terms "service request" and "order" are used interchangeably herein to refer to a request initiated by a passenger, a service requester, a driver, a service provider, or a supplier, the like, or any combination thereof. Accepting the "service request" or "order" may be a passenger, a service requester, a driver, a service provider, a supplier, or the like, or any combination thereof. The service request may be charged or free.
The Positioning technology used in the present application may be based on a Global Positioning System (GPS), a Global Navigation Satellite System (GLONASS), a COMPASS Navigation System (COMPASS), a galileo Positioning System, a Quasi-Zenith Satellite System (QZSS), a Wireless Fidelity (WiFi) Positioning technology, or the like, or any combination thereof. One or more of the above-described positioning systems may be used interchangeably in this application.
One aspect of the application relates to an order service security detection method. The method can determine the service safety of the current travel order through the route deviation condition obtained by analyzing and processing the track point data of the service provider.
It is worth noting that before the application is provided, in the related art, the safety of the travel service is mostly preliminarily judged through auditing of a driver and related vehicles on a network car booking platform, the complexity of the current network car booking environment cannot be met, and effective guarantee and prevention are not carried out on the safety of passengers. However, the order service security detection method provided by the application can effectively detect the security of the order service, and the detection accuracy is good. This is described in more detail below by way of several examples.
Example one
Fig. 1 is a flowchart of an order service security detection method provided in an embodiment of the present application, which can be executed by an electronic device. The order service safety detection method comprises the following steps:
s101, track point data of a service provider in the process of serving a current travel order is obtained.
Here, the trajectory point data may be acquired from an existing taxi-taking platform. When a user needs to take a taxi, corresponding taxi taking information (such as trip starting point information, trip end point information and the like) can be input into the taxi taking platform, and a corresponding trip order can be generated according to the taxi taking information. In addition to determining the point data of the starting track point and the ending track point (i.e. the trip start point information and the trip end point information), the travel order processing in service can also record the point data of the tracks of each travel track point in the travel process, such as the time information, the position information, the speed information and the like of each track point of the travel path. In addition, the travel order may further include other taxi taking information, such as taxi type information, taxi, express, special car, tailgating, and the like.
It should be noted that the position-related information in the trajectory point data of the travel trajectory point may be determined by using a positioning technique, and the speed-related information may be determined by using a sensor technique. For the position information, it can be obtained by using various positioning devices, which refer to the content shown in the foregoing specifically, and are not described herein again; for the speed information, the embodiment of the present application may utilize a speed sensor disposed on the running vehicle or other devices capable of measuring the speed of the running vehicle to determine the speed information, and details thereof are not repeated here. In addition, when the positioning device collects the position information, the position information of the path track points can be sent out once every preset time interval (such as 1s), so that the electronic equipment can obtain the position information of each track point and can also adopt the position information of partial track points by using a sampling technology, and the embodiment of the application does not specifically limit the position information.
The above-mentioned locus point data of the start locus point and the end locus point mainly refers to a trip start point position corresponding to the start point and a trip end point position corresponding to the end point, and similarly, the position information may also be determined by using a positioning technology. For example, the current position of the user can be automatically positioned at the taxi taking platform to be used as the starting position of the trip. Alternatively, the user may select a specific travel starting point position on the map, or manually input the travel starting point position, for example, manually input the travel starting point position of "capital airport", and the travel ending point position is mainly determined by using a mode selected or manually input by the user on the map, which is not described herein again.
S102, judging whether the continuous deviation duration of the route of the service providing end is larger than a duration threshold value or not based on the track point data.
Here, in the current travel environment, although a low probability event is a continuous deviation of the route for a long time due to occurrence of a malignant event (such as a hit case, a robbery serious injury case, a rape case, etc.), once the occurrence of the continuous deviation of the route brings adverse effects on a driving platform and the society. In order to capture the small-probability event in time, the embodiment of the application determines whether the continuous deviation duration of the route of the service provider is greater than the duration threshold according to the trace point data. The route continuation offset duration is mainly used to indicate the driving situation of the service provider.
S103, determining the service safety of the current travel order according to the judgment result.
Here, in the current travel environment, the taxi taking platform may determine a travel route from the travel starting point to the travel destination according to the travel starting point information and the travel destination information selected by the user, and although there may be a certain route deviation due to the influence of the traffic environment during the travel process, the continuous deviation (i.e., the time length of the continuous deviation of the route is greater than the time length threshold) may basically determine that there is a problem in service safety.
Considering the influence of the selection of the offset duration threshold on the offset abnormality judgment result, if the threshold is too large, the truly abnormal travel orders cannot be detected, and if the threshold is too small, the normal travel orders are detected by mistake. In order to detect the detection accuracy and precision, the embodiment of the application can determine the threshold value by using the historical travel order coverage and the historical abnormal order recall rate. This is described by the following example two.
Example two
As shown in fig. 2, a second embodiment of the present application provides a threshold determining method, which specifically includes the following steps:
s201, respectively obtaining the maximum continuous offset duration of each historical abnormal travel order;
s202, determining the historical travel order covering quantity and the historical abnormal order recall rate corresponding to each maximum continuous offset time;
s203, determining the time length threshold value according to the historical travel order covering amount corresponding to each maximum continuous offset time length and the historical abnormal order recall rate.
Here, the determination of the threshold value also depends on the analysis result of each historical abnormal travel order. That is, the embodiment of the present application may first determine the continuous offset duration for each historical abnormal travel order. The continuous offset time may be one or more. For a continuous offset duration, the continuous offset duration can be directly used as the maximum continuous offset duration, and if the continuous offset duration is multiple, in the embodiment of the present application, the continuous offset durations may be sorted in the descending order, and the continuous offset duration with the top rank is selected as the maximum continuous offset duration.
In the embodiment of the application, the corresponding maximum continuous offset duration can be determined for each historical abnormal travel order. In this way, the historical travel order coverage and the historical abnormal order recall rate corresponding to each maximum continuous offset duration can be determined. And selecting the corresponding target maximum continuous offset duration from all the maximum continuous offset durations based on the historical travel order covering amount corresponding to all the maximum continuous offset durations and the historical abnormal order recall rate, so as to determine the duration threshold.
The historical travel order covering amount corresponding to the maximum continuous offset duration refers to the quantity of the historical travel orders of which the corresponding maximum continuous offset duration is greater than the current maximum continuous offset duration, that is, the historical travel order covering amount can indicate the quantity of the historical travel orders covered by the pairing combination; the historical abnormal order recall rate corresponding to the maximum continuous offset duration refers to the order proportion of the historical abnormal trip orders in all the historical abnormal trip orders, which are investigated and have the maximum continuous offset duration greater than the current maximum continuous offset duration, that is, the historical abnormal order recall rate can indicate that the historical abnormal trip orders which can be correctly identified in the current maximum continuous offset duration occupy the order proportion of all the historical abnormal trip orders.
In this way, one maximum continuous offset time length is selected as a time length threshold value according to the historical travel order covering amount and the historical abnormal order recall rate corresponding to each maximum continuous offset time length, and the preset historical travel order covering amount selection range and the preset historical abnormal order recall rate selection range.
The determination of the historical travel order coverage selection range is mainly related to the service processing capacity of customer service staff of the taxi taking platform, the historical abnormal order recall rate is mainly related to the accuracy of abnormal judgment, and the corresponding pairing combination can be selected according to the specific operation strategy of the taxi taking platform to meet the dual requirements of the service processing capacity and the accuracy of abnormal judgment.
When the continuous deviation time length of the route of the current service providing end is determined to be larger than the time length threshold value, the service safety of the current travel order can be basically determined to have problems. The method and the device for determining the continuous deviation of the route can take the continuous duration that the included angle between the current driving direction of the service providing end and the reference driving direction is continuously larger than the set included angle threshold value as the continuous deviation duration of the route. The reference driving direction is a connecting line direction between the current track point position of the service providing end and the destination of the current travel order. The set included angle threshold value can be selected from 0 degree to 180 degrees, 90 degrees can be selected as the set included angle threshold value in the embodiment of the application, and if the included angle between the current driving direction and the reference driving direction is continuously larger than 90 degrees, the track point is always driven in the direction far away from the terminal point.
How to determine that there is a problem with service security based on an offset anomaly is further described below in conjunction with FIG. 3.
The historical abnormal travel orders are respectively marked with a starting track point and an ending track point, wherein the starting track point and the ending track point are corresponding to the S and the D, and the P0-P5 are track points of a historical abnormal travel order. For P0, P1, P3, P4, and P5, as can be seen from fig. 3, when the included angle between the current driving direction and the reference driving direction at the track points is smaller than 90 degrees, it is indicated that the track points are driven in the direction close to the end point, and for P2, the included angle between the current driving direction and the reference driving direction is continuously larger than 90 degrees, and if the continuous time to the point P4 is larger than the duration threshold, it can be determined that the deviation abnormality starts to occur at the point P4 of the track points, that is, the service safety of the current travel order has a problem.
In order to cope with different abnormal service safety conditions, in the embodiment of the present application, a processing policy corresponding to a determined duration range may be executed according to the duration ranges to which the continuous offset durations of the routes respectively belong. This is further described by the following example three.
EXAMPLE III
In the embodiment of the present application, the service provider may have corresponding abnormal intervention policies when the offset duration is too long, and the greater the duration ranges to which the continuous offset durations of the routes respectively belong, the more powerful the corresponding abnormal intervention policies need to be, which mainly considers that the duration ranges may directly relate to the occurrence probability of a malignant event. That is, the embodiment of the present application may employ a light-to-heavy exception intervention policy for exception handling to ensure passenger safety while restricting service activities of the service provider. The abnormal intervention strategy mainly comprises voice broadcasting, safety confirmation request voice and manual calling.
If the duration range belongs to a first duration range, sending a preset prompt voice to the service provider and/or the service receiver; if the duration range belongs to a second duration range, sending a safety confirmation request voice waiting for voice feedback to the service providing end and/or the service receiving end; and if the duration range belongs to a third duration range, initiating a manual calling request to the service provider and/or the service receiver. The first duration range, the second duration range and the third duration range are not overlapped, and the duration in the second duration range is greater than the duration in the first duration range and less than the duration in the third duration range. It can be seen that the abnormal intervention strategies adopted by the different preset time length ranges in which the continuous offset time lengths of the current route respectively belong are different.
For the prompt voice, a Text-To-voice (TTS) broadcasting mode can be adopted, for example, the "route with the abnormal current trip is continuously shifted for 5 minutes, if necessary, a one-key help function operation can be performed, and the taxi-taking platform continuously pays attention To the trip direction of you" is broadcasted To the service provider or the service receiver in a voice mode.
For the safety confirmation request voice, an Interactive Voice Response (IVR) telephone mode may be adopted, for example, if the offset duration exceeds 15 minutes, the service provider or the service receiver is connected to the safety confirmation IVR telephone, and waits for the safety confirmation request voice to be fed back, if the safety confirmation voice is received within the preset duration, the monitoring is continued, if the safety confirmation voice is not received within the preset duration, the safety confirmation request voice is repeatedly sent until the safety confirmation voice is received, or until the number of times of repeatedly sending the safety confirmation request voice is greater than a set threshold (for example, 3 times), a manual call request is initiated.
For manual calling, if the offset time exceeds 60 minutes, directly calling a service provider or a service receiver by a telephone, and if safety is replied, continuing monitoring; if the abnormity is replied, providing help, including alarming, evidence obtaining, circulation and other operations; if the answer is not obtained, continuously dialing, and contacting the emergency contact or upgrading the special handling if the emergency contact is not connected after the number of continuously dialing is larger than a set threshold (for example, 5 times).
Therefore, the embodiment of the application starts from the current network car booking environment, various abnormal influence factors are comprehensively considered to judge whether the service safety is abnormal, and when the service safety is abnormal, the abnormal intervention strategy from light to heavy can be adopted to perform abnormal processing, so that the service behavior of the service providing end is restrained, and the car using safety of passengers is ensured.
Based on the above embodiments, the present application also provides an order service security detection apparatus, and the implementation of the following various apparatuses may refer to the implementation of the method, and repeated details are not repeated.
Example four
As shown in fig. 4, an order service security detection apparatus provided in the fourth embodiment of the present application includes:
the data acquisition module 401 is configured to acquire trace point data of a service provider in a process of serving a current travel order;
a determining module 402, configured to determine, based on the trace point data, whether a duration of continuous deviation of the route of the service provider is greater than a duration threshold;
and a security detection module 403, configured to determine service security of the current travel order according to the determination result.
In one embodiment, the apparatus further comprises:
a duration threshold determining module 404, configured to obtain a maximum continuous offset duration of each historical abnormal travel order;
for each maximum continuous offset time length, determining the historical travel order covering quantity and the historical abnormal order recall rate corresponding to the maximum continuous offset time length; the historical travel order covering amount corresponding to the maximum continuous offset time length refers to the quantity of the historical travel orders of which the corresponding maximum continuous offset time length is greater than the current maximum continuous offset time length; the recall rate of the historical abnormal order corresponding to the maximum continuous offset time length refers to the order proportion of the historical abnormal trip order, of which the corresponding maximum continuous offset time length is greater than the current maximum continuous offset time length, in all the historical abnormal trip orders after investigation;
and determining the time length threshold according to the historical travel order covering amount and the historical abnormal order recall rate corresponding to each maximum continuous offset time length.
In some embodiments, the duration threshold determining module 404 is specifically configured to:
selecting one maximum continuous offset time length according to the historical travel order covering amount and the historical abnormal order recall rate corresponding to each maximum continuous offset time length, and a preset historical travel order covering amount selection range and a preset historical abnormal order recall rate selection range, and taking the selected maximum continuous offset time length as the time length threshold value.
In another embodiment, the apparatus further comprises:
an offset duration determining module 405, configured to determine, as the route continuous offset duration, a duration in which an angle between the current driving direction of the service provider and the reference driving direction is continuously greater than a set angle threshold; the reference driving direction refers to a connecting line direction between a current track point position of the service providing end and a destination of the current travel order.
In yet another embodiment, the apparatus further comprises:
and the processing module 406 is configured to execute a processing policy corresponding to the determined duration range according to the duration ranges to which the continuous offset durations of the route respectively belong.
In some embodiments, the processing module 406 is specifically configured to:
if the duration range belongs to a first duration range, sending a preset prompt voice to the service provider and/or the service receiver;
if the duration range belongs to a second duration range, sending a safety confirmation request voice waiting for voice feedback to the service providing end and/or the service receiving end;
if the duration range belongs to a third duration range, initiating a manual calling request to the service provider and/or the service receiver;
the first duration range, the second duration range and the third duration range are not overlapped, and the duration in the second duration range is greater than the duration in the first duration range and less than the duration in the third duration range.
In some embodiments, the processing module 406 is specifically configured to:
if the safety confirmation voice is not received within the preset time length, the safety confirmation request voice is repeatedly sent until the safety confirmation voice is received, or the manual calling request is initiated until the number of times of repeatedly sending the safety confirmation request voice is greater than a set threshold value;
and if the voice which feeds back the current danger is received, initiating a manual calling request.
EXAMPLE five
As shown in fig. 5, a schematic structural diagram of an electronic device provided in the fifth embodiment of the present application includes: a processor 501, a storage medium 502 and a bus 503, wherein the storage medium 502 stores machine-readable instructions executable by the processor 501, when the electronic device is operated, the processor 501 and the storage medium 502 communicate with each other through the bus 503, and the machine-readable instructions, when executed by the processor 501, perform the following processes:
acquiring track point data of a service provider in the process of serving a current travel order;
judging whether the continuous offset time length of the route of the service providing end is greater than a time length threshold value or not based on the track point data;
and determining the service safety of the current travel order according to the judgment result.
In one embodiment, the processor 501 executes the process described above, and the time length threshold is determined according to the following steps:
respectively acquiring the maximum continuous offset duration of each historical abnormal travel order;
for each maximum continuous offset time length, determining the historical travel order covering quantity and the historical abnormal order recall rate corresponding to the maximum continuous offset time length; the historical travel order covering amount corresponding to the maximum continuous offset time length refers to the quantity of the historical travel orders of which the corresponding maximum continuous offset time length is greater than the current maximum continuous offset time length; the recall rate of the historical abnormal order corresponding to the maximum continuous offset time length refers to the order proportion of the historical abnormal trip order, of which the corresponding maximum continuous offset time length is greater than the current maximum continuous offset time length, in all the historical abnormal trip orders after investigation;
and determining the time length threshold according to the historical travel order covering amount and the historical abnormal order recall rate corresponding to each maximum continuous offset time length.
In some embodiments, in the processing performed by the processor 501, determining the time length threshold according to the historical travel order coverage and the historical abnormal order recall rate corresponding to each maximum continuous offset time length includes:
selecting one maximum continuous offset time length according to the historical travel order covering amount and the historical abnormal order recall rate corresponding to each maximum continuous offset time length, and a preset historical travel order covering amount selection range and a preset historical abnormal order recall rate selection range, and taking the selected maximum continuous offset time length as the time length threshold value.
In another embodiment, the processor 501 performs the process in which the route continuous offset period is determined according to the following steps:
determining the duration that the included angle between the current driving direction of the service providing end and the reference driving direction is continuously larger than a set included angle threshold value as the continuous deviation duration of the route; the reference driving direction refers to a connecting line direction between a current track point position of the service providing end and a destination of the current travel order.
In another embodiment, after determining that there is a problem in the service security of the current travel order, the process executed by the processor 501 further includes:
and executing a processing strategy corresponding to the determined time length range according to the time length ranges to which the continuous offset time lengths of the route respectively belong.
In some embodiments, in the processing executed by the processor 501, executing a processing policy corresponding to the determined time length range according to the time length ranges to which the route continuous offset time lengths respectively belong includes:
if the duration range belongs to a first duration range, sending a preset prompt voice to the service provider and/or the service receiver;
if the duration range belongs to a second duration range, sending a safety confirmation request voice waiting for voice feedback to the service providing end and/or the service receiving end;
if the duration range belongs to a third duration range, initiating a manual calling request to the service provider and/or the service receiver;
the first duration range, the second duration range and the third duration range are not overlapped, and the duration in the second duration range is greater than the duration in the first duration range and less than the duration in the third duration range.
In some embodiments, after sending the security acknowledgement request voice waiting for feedback to the service provider and/or the service receiver, the processing performed by the processor 501 further includes:
if the safety confirmation voice is not received within the preset time length, the safety confirmation request voice is repeatedly sent until the safety confirmation voice is received, or the manual calling request is initiated until the number of times of repeatedly sending the safety confirmation request voice is greater than a set threshold value;
and if the voice which feeds back the current danger is received, initiating a manual calling request.
EXAMPLE six
An embodiment sixth of the present application further provides a computer-readable storage medium 502, where the computer-readable storage medium 502 stores a computer program, and the computer program is executed by the processor 501 to perform the steps of the order service security detection method according to any of the above embodiments.
Specifically, the storage medium can be a general storage medium, such as a mobile disk, a hard disk and the like, and when a computer program on the storage medium is run, the order service security detection method can be executed, so that the problems that the security of travel service is preliminarily judged through auditing of a driver and related vehicles on a network car booking platform at present, the complexity of the current network car booking environment cannot be coped with, the safety of passengers is not effectively guaranteed and prevented, and the like are solved, and the effects of effectively detecting the security of order service and having better detection accuracy are achieved.
The computer program product of the order service security detection method provided in the embodiment of the present application includes a computer-readable storage medium storing a program code, where instructions included in the program code may be used to execute the method in the foregoing method embodiment, and specific implementation may refer to the method embodiment, which is not described herein again.
It can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the system and the apparatus described above may refer to corresponding processes in the method embodiments, and are not described in detail in this application. In the several embodiments provided in the present application, it should be understood that the disclosed system, apparatus and method may be implemented in other ways. The above-described apparatus embodiments are merely illustrative, and for example, the division of the modules is merely a logical division, and there may be other divisions in actual implementation, and for example, a plurality of modules or components may be combined or integrated into another system, or some features may be omitted, or not executed. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of devices or modules through some communication interfaces, and may be in an electrical, mechanical or other form.
The modules described as separate parts may or may not be physically separate, and parts displayed as modules may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of the embodiment.
In addition, functional units in the embodiments of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units are integrated into one unit.
The functions, if implemented in the form of software functional units and sold or used as a stand-alone product, may be stored in a non-volatile computer-readable storage medium executable by a processor. Based on such understanding, the technical solution of the present application or portions thereof that substantially contribute to the prior art may be embodied in the form of a software product stored in a storage medium and including instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present application. And the aforementioned storage medium includes: various media capable of storing program codes, such as a U disk, a removable hard disk, a ROM, a RAM, a magnetic disk, or an optical disk.
The above description is only for the specific embodiments of the present application, but the scope of the present application is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present application, and shall be covered by the scope of the present application. Therefore, the protection scope of the present application shall be subject to the protection scope of the claims.

Claims (16)

1. An order service security detection method, characterized in that the method comprises:
acquiring track point data of a service provider in the process of serving a current travel order;
judging whether the continuous offset time length of the route of the service providing end is greater than a time length threshold value or not based on the track point data;
and determining the service safety of the current travel order according to the judgment result.
2. The method of claim 1, wherein the duration threshold is determined according to the following steps:
respectively acquiring the maximum continuous offset duration of each historical abnormal travel order;
for each maximum continuous offset time length, determining the historical travel order covering quantity and the historical abnormal order recall rate corresponding to the maximum continuous offset time length; the historical travel order covering amount corresponding to the maximum continuous offset time length refers to the quantity of the historical travel orders of which the corresponding maximum continuous offset time length is greater than the current maximum continuous offset time length; the recall rate of the historical abnormal order corresponding to the maximum continuous offset time length refers to the order proportion of the historical abnormal trip order, of which the corresponding maximum continuous offset time length is greater than the current maximum continuous offset time length, in all the historical abnormal trip orders after investigation;
and determining the time length threshold according to the historical travel order covering amount and the historical abnormal order recall rate corresponding to each maximum continuous offset time length.
3. The method of claim 2, wherein determining the duration threshold according to the historical travel order coverage and the historical abnormal order recall rate corresponding to each maximum continuous offset duration comprises:
selecting one maximum continuous offset time length according to the historical travel order covering amount and the historical abnormal order recall rate corresponding to each maximum continuous offset time length, and a preset historical travel order covering amount selection range and a preset historical abnormal order recall rate selection range, and taking the selected maximum continuous offset time length as the time length threshold value.
4. The method of claim 1, wherein the route continuation offset duration is determined according to the steps of:
determining the duration that the included angle between the current driving direction of the service providing end and the reference driving direction is continuously larger than a set included angle threshold value as the continuous deviation duration of the route; the reference driving direction refers to a connecting line direction between a current track point position of the service providing end and a destination of the current travel order.
5. The method of claim 1, wherein when it is determined that there is a problem with the service security of the current travel order, the method further comprises:
and executing a processing strategy corresponding to the determined time length range according to the time length ranges to which the continuous offset time lengths of the route respectively belong.
6. The method according to claim 5, wherein executing a processing strategy corresponding to the determined time length range according to the time length ranges to which the route continuous shift time lengths respectively belong comprises:
if the duration range belongs to a first duration range, sending a preset prompt voice to the service provider and/or the service receiver;
if the duration range belongs to a second duration range, sending a safety confirmation request voice waiting for voice feedback to the service providing end and/or the service receiving end;
if the duration range belongs to a third duration range, initiating a manual calling request to the service provider and/or the service receiver;
the first duration range, the second duration range and the third duration range are not overlapped, and the duration in the second duration range is greater than the duration in the first duration range and less than the duration in the third duration range.
7. The method according to claim 6, after sending a security acknowledgement request voice waiting for feedback to the service provider and/or the service receiver, further comprising:
if the safety confirmation voice is not received within the preset time length, the safety confirmation request voice is repeatedly sent until the safety confirmation voice is received, or the manual calling request is initiated until the number of times of repeatedly sending the safety confirmation request voice is greater than a set threshold value;
and if the voice which feeds back the current danger is received, initiating a manual calling request.
8. An order service security detection apparatus, the apparatus comprising:
the data acquisition module is used for acquiring track point data of a service provider in the process of serving the current travel order;
the judging module is used for judging whether the continuous deviation time length of the route of the service providing end is greater than a time length threshold value or not based on the track point data;
and the safety detection module is used for determining the service safety of the current travel order according to the judgment result.
9. The apparatus of claim 8, further comprising:
the duration threshold value determining module is used for respectively obtaining the maximum continuous offset duration of each historical abnormal travel order;
for each maximum continuous offset time length, determining the historical travel order covering quantity and the historical abnormal order recall rate corresponding to the maximum continuous offset time length; the historical travel order covering amount corresponding to the maximum continuous offset time length refers to the quantity of the historical travel orders of which the corresponding maximum continuous offset time length is greater than the current maximum continuous offset time length; the recall rate of the historical abnormal order corresponding to the maximum continuous offset time length refers to the order proportion of the historical abnormal trip order, of which the corresponding maximum continuous offset time length is greater than the current maximum continuous offset time length, in all the historical abnormal trip orders after investigation;
and determining the time length threshold according to the historical travel order covering amount and the historical abnormal order recall rate corresponding to each maximum continuous offset time length.
10. The apparatus of claim 9, wherein the duration threshold determination module is specifically configured to:
selecting one maximum continuous offset time length according to the historical travel order covering amount and the historical abnormal order recall rate corresponding to each maximum continuous offset time length, and a preset historical travel order covering amount selection range and a preset historical abnormal order recall rate selection range, and taking the selected maximum continuous offset time length as the time length threshold value.
11. The apparatus of claim 8, further comprising:
the offset duration determining module is used for determining the duration that the included angle between the current driving direction of the service providing end and the reference driving direction is continuously larger than a set included angle threshold value as the continuous offset duration of the route; the reference driving direction refers to a connecting line direction between a current track point position of the service providing end and a destination of the current travel order.
12. The apparatus of claim 8, further comprising:
and the processing module is used for executing a processing strategy corresponding to the determined duration range according to the duration ranges to which the continuous offset durations of the route respectively belong.
13. The apparatus of claim 12, wherein the processing module is specifically configured to:
if the duration range belongs to a first duration range, sending a preset prompt voice to the service provider and/or the service receiver;
if the duration range belongs to a second duration range, sending a safety confirmation request voice waiting for voice feedback to the service providing end and/or the service receiving end;
if the duration range belongs to a third duration range, initiating a manual calling request to the service provider and/or the service receiver;
the first duration range, the second duration range and the third duration range are not overlapped, and the duration in the second duration range is greater than the duration in the first duration range and less than the duration in the third duration range.
14. The apparatus of claim 13, wherein the processing module is specifically configured to:
if the safety confirmation voice is not received within the preset time length, the safety confirmation request voice is repeatedly sent until the safety confirmation voice is received, or the manual calling request is initiated until the number of times of repeatedly sending the safety confirmation request voice is greater than a set threshold value;
and if the voice which feeds back the current danger is received, initiating a manual calling request.
15. An electronic device, comprising: a processor, a storage medium and a bus, the storage medium storing machine-readable instructions executable by the processor, the processor and the storage medium communicating via the bus when the electronic device is running, the processor executing the machine-readable instructions to perform the steps of the order service security detection method according to any one of claims 1 to 7.
16. A computer-readable storage medium, having stored thereon a computer program for performing, when being executed by a processor, the steps of the order service security detection method according to any one of claims 1 to 7.
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