CN111242509A - Service management system for intelligent community and service management method thereof - Google Patents
Service management system for intelligent community and service management method thereof Download PDFInfo
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- CN111242509A CN111242509A CN202010097517.2A CN202010097517A CN111242509A CN 111242509 A CN111242509 A CN 111242509A CN 202010097517 A CN202010097517 A CN 202010097517A CN 111242509 A CN111242509 A CN 111242509A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
- G06F21/60—Protecting data
- G06F21/602—Providing cryptographic facilities or services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/26—Government or public services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
Abstract
The invention discloses a service management system for an intelligent community, which comprises a community resident information management module, a community information management module and a community information management module, wherein the community resident information management module is used for managing community resident information; the community resident information comprises identity information, household registration information, working relation information and health information; the community security management module is used for managing community security information; the community security information comprises a routing inspection record list, visitor information and community monitoring video information; the community facility maintenance management module is used for managing community facility maintenance information; the community facility maintenance information comprises a green area maintenance record sheet, a water supply equipment maintenance record sheet, a power supply equipment maintenance record sheet and a public area health cleaning record sheet; the community Internet of things information management module is used for managing community Internet of things information; and the central server selection module is used for selecting the central server. The invention can improve the defects of the prior art and improve the integration level and compatibility of the intelligent community service system.
Description
Technical Field
The invention relates to the technical field of Internet of things, in particular to a service management system and a service management method for an intelligent community.
Background
With the development of technologies such as internet of things and cloud computing, community service management work is gradually developing towards automation and intellectualization. The intelligent community is a new concept which is formed in recent years, and means that all aspects of community management are organically integrated by means of modern communication technologies such as the internet of things and the internet to form a new intelligent and information community form. However, the existing smart community service system generally has the problems of low system compatibility, dispersed functional modules and the like, and the popularization and application of the smart community service system are limited.
Disclosure of Invention
The invention aims to provide a service management system and a service management method for an intelligent community, which can overcome the defects of the prior art and improve the integration level and compatibility of the intelligent community service system.
In order to solve the technical problems, the technical scheme adopted by the invention is as follows.
A service management system for an intelligent community includes,
the community resident information management module is used for managing community resident information; the community resident information comprises identity information, household registration information, working relation information and health information;
the community security management module is used for managing community security information; the community security information comprises a routing inspection record list, visitor information and community monitoring video information;
the community facility maintenance management module is used for managing community facility maintenance information; the community facility maintenance information comprises a green area maintenance record sheet, a water supply equipment maintenance record sheet, a power supply equipment maintenance record sheet and a public area health cleaning record sheet;
the community Internet of things information management module is used for managing community Internet of things information; the community Internet of things information comprises Internet of things instruction information, Internet of things authentication information and Internet of things state information;
and the central server selection module is used for selecting a central server from the community resident information management module, the community security protection management module, the community facility maintenance management module and the community Internet of things information management module.
A service management method of the service management system for the intelligent community comprises the following steps:
A. the community resident information management module is used for storing identity information, household registration information, working relation information and health information of community residents in a classified manner and encrypting the identity information, the household registration information, the working relation information and the health information;
B. the community security management module is used for classifying and storing the patrol record list and the visitor information, temporarily storing the community monitoring video information, extracting the key community monitoring video from the community monitoring video information, storing the extracted key community monitoring video, compressing the rest video information, temporarily storing the compressed video information, setting a temporary storage period, and deleting the video information exceeding the temporary storage period;
C. the community facility maintenance management module is used for storing a green area maintenance record sheet, a water supply equipment maintenance record sheet, a power supply equipment maintenance record sheet and a public area health cleaning record sheet in a classified manner;
D. the community Internet of things information management module manages the community Internet of things, and specifically comprises the steps of carrying out security authentication on a terminal accessed to the Internet of things, downloading an instruction sent by a control terminal, sending the instruction to the corresponding terminal, collecting state information of the terminal, uploading the state information to the control terminal, and simultaneously processing the terminal in an abnormal state;
E. the central server selection module periodically monitors the running states of the community resident information management module, the community security protection management module, the community facility maintenance management module and the community internet of things information management module, and selects one of the community resident information management module, the community security protection management module, the community facility maintenance management module and the community internet of things information management module to be used as a central server.
Preferably, the encrypting the resident information in the step a includes the steps of,
a1, setting a plurality of security classes, and classifying the security classes into corresponding security classes according to the categories of the resident information;
a2, AES encryption is carried out on the resident information with the lowest security level;
a3, using the encrypted resident information as a key to encrypt the first-level resident information of high-security level; the method specifically comprises the steps of segmenting resident information to be encrypted, carrying out secondary encryption on a key by using character segments at two ends of each information segment, and carrying out AES encryption on the information segment;
a4, repeating the step A3 until all the resident information in all the security levels is encrypted.
Preferably, in the step D, the performing security authentication on the terminal accessing to the internet of things includes the following steps,
d1, establishing a white list of terminal addresses and terminal behaviors;
d2, if the terminal address and the terminal behavior of the terminal accessed to the Internet of things are all in the white list, directly determining that the terminal is safe; otherwise, carrying out full-rate communication test on the terminal in an isolated state, if the test is passed, determining the terminal to be safe, meanwhile, supplementing the corresponding terminal address and terminal behavior into a white list, and if the test is not passed, determining the terminal to be unsafe;
and D3, selecting a redundant terminal to periodically test and update the white list.
Preferably, in step E, selecting the central server comprises the steps of,
e1, monitoring the resource occupancy rate of the community resident information management module, the community security management module, the community facility maintenance management module and the community internet of things information management module in real time, and turning to the step E2 when the resource occupancy rate of the existing center server exceeds a set threshold value;
e2, selecting the module with the lowest resource occupancy rate as the alternative center server, performing simulation operation on the alternative center server, selecting the alternative center server as the center server if the simulation operation process meets the requirements of the center server, and otherwise, replacing other modules for simulation operation;
e3, after selecting the center server, backing up the data of the original center server to the new center server.
Preferably, in step E2, the simulation of the alternative central server comprises the steps of,
e21, dividing a simulation operation area in the alternative central server, and selecting part of command information which is already operated in the existing central server to call into the simulation operation area for simulation operation;
and E22, comparing the simulation operation result with the actual operation result, if the average resource occupancy rate of the simulation operation result is lower than that of the actual operation result, judging that the requirement of the central server is met, otherwise, judging that the requirement of the central server is not met.
Adopt the beneficial effect that above-mentioned technical scheme brought to lie in: the management system provided by the invention can carry out centralized and unified management on community services, has high flexibility and can freely configure system resources according to the specific conditions of different communities. By adopting the scattered point type modularized layout, a fixed control center is not generated, and the control center can be flexibly selected according to the actual running state, so that the risk of the whole system breakdown caused by the abnormal control center is greatly reduced.
Drawings
FIG. 1 is a schematic diagram of one embodiment of the present invention.
In the figure: 1. a community resident information management module; 2. a community security management module; 3. a community facility maintenance management module; 4. the community Internet of things information management module; 5. and the central server selects a module.
Detailed Description
Referring to fig. 1, one embodiment of the present invention includes,
the community resident information management module 1 is used for managing community resident information; the community resident information comprises identity information, household registration information, working relation information and health information;
the community security management module 2 is used for managing community security information; the community security information comprises a routing inspection record list, visitor information and community monitoring video information;
the community facility maintenance management module 3 is used for managing community facility maintenance information; the community facility maintenance information comprises a green area maintenance record sheet, a water supply equipment maintenance record sheet, a power supply equipment maintenance record sheet and a public area health cleaning record sheet;
the community Internet of things information management module 4 is used for managing community Internet of things information; the community Internet of things information comprises Internet of things instruction information, Internet of things authentication information and Internet of things state information;
and the central server selection module 5 is used for selecting a central server from the community resident information management module 1, the community security protection management module 2, the community facility maintenance management module 3 and the community internet of things information management module 4.
A service management method of the service management system for the intelligent community comprises the following steps:
A. the community resident information management module 1 classifies and stores the identity information, the household registration information, the working relationship information and the health information of community residents and encrypts the identity information, the household registration information, the working relationship information and the health information;
B. the community security management module 2 is used for storing the patrol record list and visitor information in a classified manner, temporarily storing community monitoring video information, extracting key community monitoring videos from the community monitoring video information, storing the extracted key community monitoring videos, compressing the rest video information, temporarily storing the compressed key community monitoring videos, setting a temporary storage period, and deleting the video information exceeding the temporary storage period;
C. the community facility maintenance management module 3 is used for storing the greening area maintenance record list, the water supply equipment maintenance record list, the power supply equipment maintenance record list and the public area sanitation record list in a classified manner;
D. the community Internet of things information management module 4 manages the community Internet of things, and specifically comprises the steps of carrying out security authentication on a terminal accessed to the Internet of things, downloading an instruction sent by a control terminal, sending the instruction to the corresponding terminal, collecting state information of the terminal, uploading the state information to the control terminal, and simultaneously processing the terminal in an abnormal state;
E. the central server selection module 5 periodically monitors the operation states of the community resident information management module 1, the community security protection management module 2, the community facility maintenance management module 3 and the community internet of things information management module 4, and selects one of the operation states as a central server for use.
In the step a, the encrypting the resident information includes the steps of,
a1, setting a plurality of security classes, and classifying the security classes into corresponding security classes according to the categories of the resident information;
a2, AES encryption is carried out on the resident information with the lowest security level;
a3, using the encrypted resident information as a key to encrypt the first-level resident information of high-security level; the method specifically comprises the steps of segmenting resident information to be encrypted, carrying out secondary encryption on a key by using character segments at two ends of each information segment, and carrying out AES encryption on the information segment;
a4, repeating the step A3 until all the resident information in all the security levels is encrypted.
In the step D, the safety certification of the terminal accessed to the Internet of things comprises the following steps,
d1, establishing a white list of terminal addresses and terminal behaviors;
d2, if the terminal address and the terminal behavior of the terminal accessed to the Internet of things are all in the white list, directly determining that the terminal is safe; otherwise, carrying out full-rate communication test on the terminal in an isolated state, if the test is passed, determining the terminal to be safe, meanwhile, supplementing the corresponding terminal address and terminal behavior into a white list, and if the test is not passed, determining the terminal to be unsafe;
and D3, selecting a redundant terminal to periodically test and update the white list.
In step E, selecting the central server comprises the steps of,
e1, monitoring the resource occupancy rates of the community resident information management module 1, the community security management module 2, the community facility maintenance management module 3 and the community Internet of things information management module 4 in real time, and when the resource occupancy rate of the existing central server exceeds a set threshold value, turning to the step E2;
e2, selecting the module with the lowest resource occupancy rate as the alternative center server, performing simulation operation on the alternative center server, selecting the alternative center server as the center server if the simulation operation process meets the requirements of the center server, and otherwise, replacing other modules for simulation operation;
e3, after selecting the center server, backing up the data of the original center server to the new center server.
In step E2, the simulation of the alternative central server includes the following steps,
e21, dividing a simulation operation area in the alternative central server, and selecting part of command information which is already operated in the existing central server to call into the simulation operation area for simulation operation;
and E22, comparing the simulation operation result with the actual operation result, if the average resource occupancy rate of the simulation operation result is lower than that of the actual operation result, judging that the requirement of the central server is met, otherwise, judging that the requirement of the central server is not met.
The system is operated in the new city community of Nanjing spring river in a trial mode, and completely paperless office work is realized. And the system runs stably without any system fault during the 1 month trial run. The hardware configuration of the test run is as follows: the 2 th edition is fusion Server 2288H V5 as a server, and the 5 th Association syllabary 510A (Saiyang G3930, 4G, 1T) as a workstation.
In the description of the present invention, it is to be understood that the terms "longitudinal", "lateral", "upper", "lower", "front", "rear", "left", "right", "vertical", "horizontal", "top", "bottom", "inner", "outer", and the like, indicate orientations or positional relationships based on those shown in the drawings, are merely for convenience of description of the present invention, and do not indicate or imply that the referenced devices or elements must have a particular orientation, be constructed and operated in a particular orientation, and thus, are not to be construed as limiting the present invention.
The foregoing shows and describes the general principles and broad features of the present invention and advantages thereof. It will be understood by those skilled in the art that the present invention is not limited to the embodiments described above, which are described in the specification and illustrated only to illustrate the principle of the present invention, but that various changes and modifications may be made therein without departing from the spirit and scope of the present invention, which fall within the scope of the invention as claimed. The scope of the invention is defined by the appended claims and equivalents thereof.
Claims (6)
1. A service management system for wisdom community which characterized in that: comprises the steps of (a) preparing a mixture of a plurality of raw materials,
the community resident information management module (1) is used for managing community resident information; the community resident information comprises identity information, household registration information, working relation information and health information;
the community security management module (2) is used for managing community security information; the community security information comprises a routing inspection record list, visitor information and community monitoring video information;
the community facility maintenance management module (3) is used for managing community facility maintenance information; the community facility maintenance information comprises a green area maintenance record sheet, a water supply equipment maintenance record sheet, a power supply equipment maintenance record sheet and a public area health cleaning record sheet;
the community Internet of things information management module (4) is used for managing community Internet of things information; the community Internet of things information comprises Internet of things instruction information, Internet of things authentication information and Internet of things state information;
and the central server selection module (5) is used for selecting a central server from the community resident information management module (1), the community security protection management module (2), the community facility maintenance management module (3) and the community Internet of things information management module (4).
2. The service management method of the service management system for the intelligent community as claimed in claim 1, comprising the steps of:
A. the community resident information management module (1) is used for storing identity information, household registration information, working relation information and health information of community residents in a classified manner and carrying out encryption processing;
B. the community security management module (2) is used for classifying and storing the patrol record list and the visitor information, temporarily storing the community monitoring video information, extracting the key community monitoring video from the community monitoring video information, storing the extracted key community monitoring video, compressing the rest video information, temporarily storing the compressed video information, setting a temporary storage period, and deleting the video information exceeding the temporary storage period;
C. the community facility maintenance management module (3) is used for storing the green area maintenance record list, the water supply equipment maintenance record list, the power supply equipment maintenance record list and the public area sanitary cleaning record list in a classified manner;
D. the community Internet of things information management module (4) manages the community Internet of things, and specifically comprises the steps of carrying out security authentication on a terminal accessed to the Internet of things, downloading an instruction sent by a control terminal, sending the instruction to the corresponding terminal, collecting state information of the terminal, uploading the state information to the control terminal, and simultaneously processing the terminal in an abnormal state;
E. the central server selection module (5) periodically monitors the running states of the community resident information management module (1), the community security protection management module (2), the community facility maintenance management module (3) and the community Internet of things information management module (4), and selects one of the community resident information management module, the community facility maintenance management module and the community Internet of things information management module to be used as a central server.
3. The service management method of the service management system for the intelligent community according to claim 2, wherein: in the step a, the encrypting the resident information includes the steps of,
a1, setting a plurality of security classes, and classifying the security classes into corresponding security classes according to the categories of the resident information;
a2, AES encryption is carried out on the resident information with the lowest security level;
a3, using the encrypted resident information as a key to encrypt the first-level resident information of high-security level; the method specifically comprises the steps of segmenting resident information to be encrypted, carrying out secondary encryption on a key by using character segments at two ends of each information segment, and carrying out AES encryption on the information segment;
a4, repeating the step A3 until all the resident information in all the security levels is encrypted.
4. The service management method of the service management system for the intelligent community according to claim 2, wherein: in the step D, the safety certification of the terminal accessed to the Internet of things comprises the following steps,
d1, establishing a white list of terminal addresses and terminal behaviors;
d2, if the terminal address and the terminal behavior of the terminal accessed to the Internet of things are all in the white list, directly determining that the terminal is safe; otherwise, carrying out full-rate communication test on the terminal in an isolated state, if the test is passed, determining the terminal to be safe, meanwhile, supplementing the corresponding terminal address and terminal behavior into a white list, and if the test is not passed, determining the terminal to be unsafe;
and D3, selecting a redundant terminal to periodically test and update the white list.
5. The service management method of the service management system for the intelligent community according to claim 2, wherein: in step E, selecting the central server comprises the steps of,
e1, monitoring the resource occupancy rates of the community resident information management module (1), the community security management module (2), the community facility maintenance management module (3) and the community Internet of things information management module (4) in real time, and when the resource occupancy rate of the existing center server exceeds a set threshold value, turning to the step E2;
e2, selecting the module with the lowest resource occupancy rate as the alternative center server, performing simulation operation on the alternative center server, selecting the alternative center server as the center server if the simulation operation process meets the requirements of the center server, and otherwise, replacing other modules for simulation operation;
e3, after selecting the center server, backing up the data of the original center server to the new center server.
6. The service management method of the service management system for the intelligent community according to claim 5, wherein: in step E2, the simulation of the alternative central server includes the following steps,
e21, dividing a simulation operation area in the alternative central server, and selecting part of command information which is already operated in the existing central server to call into the simulation operation area for simulation operation;
and E22, comparing the simulation operation result with the actual operation result, if the average resource occupancy rate of the simulation operation result is lower than that of the actual operation result, judging that the requirement of the central server is met, otherwise, judging that the requirement of the central server is not met.
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