CN111240935B - Automatic intelligent operation and maintenance system and operation and maintenance method - Google Patents
Automatic intelligent operation and maintenance system and operation and maintenance method Download PDFInfo
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Abstract
The invention discloses an automatic intelligent operation and maintenance system and an operation and maintenance method, which relate to the technical field of automatic operation and maintenance and comprise the following steps: the configuration module is used for configuring management and maintenance information of various resources; the operation and maintenance flow module is used for configuring flow nodes with specific functions and configuring a self-defined operation and maintenance flow by using the flow nodes; to maintain information of various resources, and to schedule and specifically operate the corresponding resources; the service flow module is used for configuring the call of each flow node to the operation and maintenance flow module; the configuration module, the operation and maintenance flow module and the service flow module interact through a service bus. The automatic intelligent operation and maintenance system and the operation and maintenance method can realize the synchronous proceeding of approval and execution flow in the automatic intelligent operation and maintenance process driven by the flow.
Description
Technical Field
The invention relates to the field of intelligent operation and maintenance, in particular to an automatic intelligent operation and maintenance system and an operation and maintenance method.
Background
The IT operation and maintenance refers to the comprehensive management of the IT soft and hard operation environment, the IT business system and the IT operation and maintenance personnel by adopting related methods, means, technologies, systems, processes, documents and the like by the unit IT department. In the field of telecommunications operations and maintenance, there are many routine maintenance operations, including indexes for periodic inspections, tasks performed or similar maintenance activities, in which maintenance personnel involve a great deal of repetitive labor.
The initial operation and maintenance is performed manually by a worker. With the development of industry, aiming at the characteristic that the daily maintenance operation has periodicity and repeatability, related products are already proposed in the market to help solve the problem of automatic execution of such work so as to reduce the repetitive work of personnel, and when solving the problem, the products generally adopt two schemes: one is a time-based task scheduling scheme; another is a priority-based task scheduling scheme.
The scheduling scheme based on time triggers corresponding tasks according to time conditions, the scheduling method is time-driven in nature, is suitable for a simple system with stable and known input, the scheduling algorithm is determined during design, the Gantt chart is a representation form of the time-based tasks, and clear arrangement and design are made in advance for the starting, switching, ending time and the like of each task during the design stage of the system. The scheduling algorithm is suitable for application environments such as small embedded systems, automatic control systems, sensors and the like. The advantage of such a scheduling algorithm is that the execution of the tasks is very predictable, but the biggest disadvantage is the lack of flexibility.
The priority-based task scheduling scheme assigns each task a priority, and the scheduler always schedules the task with the highest priority to execute each time the task is scheduled.
In general, most of operation and maintenance products on the market at present are automatically prefabricated through the steps of pre-configuration, timing tasks and the like, and cannot be adaptively adjusted according to the change of work order driving. Meanwhile, the existing automatic operation and maintenance system is mainly limited in the scene of monitoring operation and maintenance, and cannot adapt to the automatic operation and maintenance management operation under the more complex operation and maintenance requirements.
Disclosure of Invention
Aiming at the defects existing in the prior art, the invention aims to provide an automatic intelligent operation and maintenance system and an operation and maintenance method, which can realize the synchronous proceeding of approval and execution flow in the process-driven automatic intelligent operation and maintenance process.
In order to achieve the above purpose, the invention adopts the following technical scheme:
an automated intelligent operation and maintenance system, comprising:
the configuration module is used for configuring management and maintenance information of various resources;
the operation and maintenance flow module is used for configuring flow nodes with specific functions, receiving the operation and maintenance flow which is called by the flow nodes and is configured with a user-defined operation and maintenance flow, and completing the operation of managing and maintaining information of resources; the service flow module is used for configuring the calling mode of each flow node to the operation and maintenance flow module; and the configuration module, the operation and maintenance flow module and the service flow module interact through a service bus.
On the basis of the technical scheme, the service flow module is also used for converting the information input in the operation and maintenance flow into the input information for the operation and maintenance flow module; and updating the input information, the operation and maintenance flow and the operation and maintenance result as resources to a configuration module.
Based on the technical scheme, the method comprises the following steps: the configuration module is also used for configuring the information acquired from the service flow module or the operation and maintenance flow module into management and maintenance information of resources in real time for subsequent personnel to call.
On the basis of the technical scheme, the method further comprises the following steps: the configuration module is also used for establishing the topological relation of the resources by establishing the association of configuration attributes between the management and maintenance information of the configured resources.
On the basis of the technical scheme, the method further comprises the following steps: the service flow module is also used for customizing an operation and maintenance flow, automatically scheduling the operation and maintenance flow module according to the trend of the operation and maintenance flow and input information, and updating the configuration module or scheduling specific resources; and judging the flow node of the next trend of the operation and maintenance flow by reading the input and the output before the current flow node of the operation and maintenance flow.
An automated intelligent operation and maintenance method using the automated intelligent operation and maintenance system as described above, comprising the steps of:
according to the service scene, configuring a flow node with a specific function, and configuring a self-defined operation and maintenance flow by using the flow node;
configuring operation and maintenance processes and triggering conditions of each operation and maintenance process, and importing necessary configuration items;
configuring a calling mode of each flow node in the operation and maintenance flow;
when the user behavior accords with the triggering condition of the flow, the intelligent operation and maintenance operation is automatically executed according to the operation and maintenance flow corresponding to the triggering condition.
On the basis of the technical scheme, the method further comprises the following steps:
when input information appears in the operation and maintenance flow execution, converting the input information into input information for an operation and maintenance flow module; and updating the input information, the operation and maintenance flow and the operation and maintenance result as resources to a configuration module.
On the basis of the technical scheme, the method further comprises the following steps: in the execution process of the operation and maintenance flow, the information acquired from the service flow module or the operation and maintenance flow module is configured as management and maintenance information of the resource in real time for subsequent personnel to call.
On the basis of the technical scheme, after configuration operation and maintenance processes and triggering conditions of each operation and maintenance process are configured, necessary configuration items are imported, association of configuration attributes between management and maintenance information of the configured resources is established, and topological relation of the resources is established.
On the basis of the technical scheme, when a user carries out self-defined configuration on the operation and maintenance flow, the operation and maintenance flow module is automatically scheduled according to the trend of the operation and maintenance flow and input information, and the update of the configuration module or the scheduling of specific resources are carried out; and reading the input and the output before the current flow node of the operation and maintenance flow, and judging the flow node of the next trend of the operation and maintenance flow.
Compared with the prior art, the invention has the advantages that:
(1) The automatic intelligent operation and maintenance system comprises the steps of converting information input in an operation and maintenance flow into input information for an operation and maintenance flow module; the input information, the operation and maintenance flow and the operation and maintenance result are updated to the configuration module as resources, and the flow is examined and approved and executed in the related process, so that real-time feedback can be provided for the trend of the flow, and the flow failure is prevented; the problems that in the existing automatic execution scheme, if automatic execution errors occur, rollback processing and real-time adjustment are difficult to achieve are avoided.
(2) The automatic intelligent operation and maintenance system comprises a self-defined operation and maintenance flow, and an operation and maintenance flow module is automatically scheduled according to the trend of the operation and maintenance flow and input information, and update of a configuration module or scheduling of specific resources are carried out; judging a flow node in the next trend of the operation and maintenance flow by reading input and output before the current flow node of the operation and maintenance flow, and calling a step of supplementing missing according to the actual working condition requirement in real time; the method is not only suitable for IT operation and maintenance scenes, but also can be widely suitable for common work scenes such as OA office and workflow approval.
(3) The automatic intelligent operation and maintenance method of the invention updates the process initiated by the service module to the configuration module or performs other operations in real time through the operation of the operation and maintenance module by the cooperation among the modules, and then updates the operation result to the configuration module, thereby enabling the process additional information of the operation and maintenance process to be updated to the configuration module as a part of resources for use and association of the subsequent process.
Drawings
Fig. 1 is a schematic diagram of an architecture of an automated intelligent operation and maintenance system according to an embodiment of the present invention.
FIG. 2 is a flow chart of an automated intelligent operation and maintenance method in an embodiment of the invention.
Detailed Description
The present invention will be described in further detail with reference to the accompanying drawings and examples.
Referring to fig. 1, an embodiment of the present invention provides an automated intelligent operation and maintenance system, which includes:
the configuration module is used for configuring management and maintenance information of various resources; the operation and maintenance flow module is used for configuring flow nodes with specific functions, receiving the operation and maintenance flow which is called by the flow nodes and is configured with a user-defined operation and maintenance flow, and completing the operation of managing and maintaining information of resources; the service flow module is used for configuring the calling mode of each flow node to the operation and maintenance flow module;
and the configuration module, the operation and maintenance flow module and the service flow module interact through a service bus.
In one embodiment, the service flow module may be further configured to convert information input in the operation and maintenance flow into input information to the operation and maintenance flow module; and updating the input information, the operation and maintenance flow and the operation and maintenance result as resources to a configuration module. By the arrangement, the process can be executed while being examined and approved in the related process, so that real-time feedback can be provided for the trend of the process, and the process failure is prevented; the problems that in the existing automatic execution scheme, if automatic execution errors occur, rollback processing and real-time adjustment are difficult to achieve are avoided. In another embodiment, the configuration module is further configured to configure the information obtained from the service flow module or the operation and maintenance flow module into management and maintenance information of the resource in real time for a subsequent person to call. The configuration module is also used for establishing the topological relation of the resources by establishing the association of configuration attributes between the management and maintenance information of the configured resources.
Specifically, the service flow module can be further configured to define an operation and maintenance flow, automatically schedule the operation and maintenance flow module according to the trend of the operation and maintenance flow and input information, and update the configuration module or schedule specific resources; and judging the flow node of the next trend of the operation and maintenance flow by reading the input and the output before the current flow node of the operation and maintenance flow.
The invention also provides an automatic intelligent operation and maintenance method using the automatic intelligent operation and maintenance system, which comprises the following steps:
according to the service scene, configuring a flow node with a specific function, and configuring a self-defined operation and maintenance flow by using the flow node; configuring operation and maintenance processes and triggering conditions of each operation and maintenance process, and importing necessary configuration items; configuring a calling mode of each flow node in the operation and maintenance flow; when the user behavior accords with the triggering condition of the flow, the intelligent operation and maintenance operation is automatically executed according to the operation and maintenance flow corresponding to the triggering condition.
Specifically, when input information appears in the execution of the operation and maintenance flow, the input information can be converted into input information for the operation and maintenance flow module; and updating the input information, the operation and maintenance flow and the operation and maintenance result as resources to a configuration module.
In the execution process of the operation and maintenance flow, the information acquired from the service flow module or the operation and maintenance flow module is configured as management and maintenance information of the resource in real time for subsequent personnel to call.
After configuring operation and maintenance processes and triggering conditions of each operation and maintenance process, importing necessary configuration items, establishing association of configuration attributes between management and maintenance information of the configured resources, and establishing topological relation of the resources.
In a specific embodiment, when a user performs custom configuration on an operation and maintenance flow, an operation and maintenance flow module is automatically scheduled according to the trend of the operation and maintenance flow and input information, and update of the configuration module or scheduling of specific resources is performed; and reading the input and the output before the current flow node of the operation and maintenance flow, and judging the flow node of the next trend of the operation and maintenance flow.
The main process of the invention is illustrated in the following by a specific example:
for example, the application, approval and distribution processes of the virtual machine need to be completed by the automatic operation and maintenance system and the automatic operation and maintenance method, and before the process begins, the following steps and processes need to be completed: according to business scenes, configuring flow nodes with specific functions, configuring a self-defined operation and maintenance flow by using the flow nodes, wherein the application, approval, process adjustment, environment setting, task allocation and the like of a virtual machine can be set as the specific flow nodes, and the related flow nodes together form a complete operation and maintenance flow; configuring operation and maintenance processes and triggering conditions of the operation and maintenance processes, importing necessary configuration items, wherein in the embodiment, two operation and maintenance processes are shared, setting the triggering process of the virtual machine application operation and maintenance process to provide a virtual machine application for an applicant, setting the triggering conditions of the virtual machine creation and configuration operation and maintenance process, and importing the existing virtual machine specification, system version, network environment and the like; and configuring the calling mode of each flow node in the operation and maintenance flow.
After the related configuration and preparation are completed, corresponding approval and resource allocation processes can be started, and the specific steps mainly comprise:
1. the applicant initiates a process for using the virtual machine, fills in the requirements of the specification and system version of the required virtual machine, the network environment and the like, and correctly fills in information according to the template and the form.
2. The virtual machine application is approved by leads at different levels according to a preset flow, and requests are granted.
3. And the administrator adjusts the specification of the virtual machine according to the actual situation, the network environment and supplements necessary information.
4. The virtual machine uses the application flow to trigger a preset operation and maintenance flow, creates the virtual machine, configures a corresponding environment, and updates the addition of the configuration module and updates the resource information.
5. The operation and maintenance flow finishes the operation in the step 4, reports back, and is presented in the corresponding step of the flow.
6. The information of the operation and maintenance flow, including flow records, personnel operation, configuration information and the like, is updated to the configuration module as a part of resources, and can be used and associated with the subsequent flow.
The invention is not limited to the embodiments described above, but a number of modifications and adaptations can be made by a person skilled in the art without departing from the principle of the invention, which modifications and adaptations are also considered to be within the scope of the invention. What is not described in detail in this specification is prior art known to those skilled in the art.
Claims (2)
1. An automated intelligent operation and maintenance method based on an automated intelligent operation and maintenance system, which is characterized in that the automated intelligent operation and maintenance system comprises:
the configuration module is used for configuring management and maintenance information of various resources;
the operation and maintenance flow module is used for configuring flow nodes with specific functions, receiving the operation and maintenance flow which is called by the flow nodes and is configured with a user-defined operation and maintenance flow, and completing the operation of managing and maintaining information of resources;
the service flow module is used for configuring the calling mode of each flow node to the operation and maintenance flow module;
the configuration module, the operation and maintenance flow module and the service flow module interact through a service bus;
the service flow module is also used for converting the information input in the operation and maintenance flow into the input information of the operation and maintenance flow module; and
updating the input information, the operation and maintenance flow and the operation and maintenance result as resources to a configuration module;
the service flow module is also used for customizing an operation and maintenance flow, automatically scheduling the operation and maintenance flow module according to the trend of the operation and maintenance flow and input information, and updating the configuration module or scheduling specific resources; judging the process node of the next trend of the operation and maintenance process by reading the input and the output before the current process node of the operation and maintenance process;
the automatic intelligent operation and maintenance method comprises the following steps:
according to the service scene, configuring a flow node with a specific function, and configuring a self-defined operation and maintenance flow by using the flow node;
configuring operation and maintenance processes and triggering conditions of each operation and maintenance process, and importing necessary configuration items;
configuring a calling mode of each flow node in the operation and maintenance flow;
when the user behavior accords with the triggering condition of the flow, automatically executing intelligent operation and maintenance operation according to the operation and maintenance flow corresponding to the triggering condition;
when input information appears in the operation and maintenance flow execution, converting the input information into input information for an operation and maintenance flow module; and updating the input information, the operation and maintenance flow and the operation and maintenance result as resources to a configuration module;
when a user carries out user-defined configuration on the operation and maintenance flow, the operation and maintenance flow module is automatically scheduled according to the trend and input information of the operation and maintenance flow, and the update of the configuration module or the scheduling of specific resources are carried out; reading input and output before the current flow node of the operation and maintenance flow, and judging the flow node of the next trend of the operation and maintenance flow;
after configuring operation and maintenance processes and triggering conditions of each operation and maintenance process, importing necessary configuration items, establishing association of configuration attributes between management and maintenance information of the configured resources, and establishing topological relation of the resources.
2. The automated intelligent operation and maintenance method of claim 1, further comprising: in the execution process of the operation and maintenance flow, the information acquired from the service flow module or the operation and maintenance flow module is configured as management and maintenance information of the resource in real time for subsequent personnel to call.
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| CN111915275A (en) * | 2020-07-31 | 2020-11-10 | 上海燕汐软件信息科技有限公司 | Application operation process management method, device and system |
| CN113592258A (en) * | 2021-07-15 | 2021-11-02 | 上海众恒智能系统技术有限公司 | Management system and operation and maintenance method based on intelligent IT operation and maintenance |
| CN113849244B (en) * | 2021-09-13 | 2024-01-12 | 广州咨元信息科技有限公司 | Configuration method for realizing custom service scene based on orchestration engine |
| CN116560722B (en) * | 2023-07-12 | 2024-01-02 | 腾讯科技（深圳）有限公司 | Operation and maintenance flow processing method and device, electronic equipment and storage medium |
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| CN104464272A (en) * | 2014-11-25 | 2015-03-25 | 四川浩特通信有限公司 | Intelligent operation and maintenance management system |
| CN109189758A (en) * | 2018-07-26 | 2019-01-11 | 新华三技术有限公司 | O&M flow designing method, device and equipment, operation method, device and host |
| CN109615334A (en) * | 2018-12-13 | 2019-04-12 | 重庆戴昂科技有限公司 | Low code hardware and software platform approval process configures system |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104464272A (en) * | 2014-11-25 | 2015-03-25 | 四川浩特通信有限公司 | Intelligent operation and maintenance management system |
| CN109189758A (en) * | 2018-07-26 | 2019-01-11 | 新华三技术有限公司 | O&M flow designing method, device and equipment, operation method, device and host |
| CN109615334A (en) * | 2018-12-13 | 2019-04-12 | 重庆戴昂科技有限公司 | Low code hardware and software platform approval process configures system |
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