Disclosure of Invention
The invention aims to provide a maintenance service method, a maintenance service terminal and a maintenance service system, which are used for solving the technical problems and can automatically screen out at least one maintenance shop and recommend the maintenance shop to a user, so that the time of the user is saved.
In order to solve the above technical problem, the present application provides a maintenance service recommendation method, including: generating a maintenance service request according to a fault code corresponding to a fault of the vehicle and the current geographical position of the vehicle; sending a maintenance service request to a corresponding server; acquiring and displaying information of at least one maintenance shop; the distance between the position of the maintenance shop and the current geographic position is within a first range, and/or the maintenance range of the maintenance shop comprises a fault corresponding to the fault code, and/or the maintenance time of the maintenance shop comprises the time when the vehicle is expected to arrive at the maintenance shop.
In one embodiment, the method further comprises the steps of sending maintenance service contents to the selected shop terminal through the server after receiving a selection instruction about the maintenance shop, wherein the maintenance service contents comprise fault codes and/or additional voice information and/or additional picture information and/or a call request; and receiving and displaying feedback information about the maintenance service contents sent by the shop terminal through the server.
In order to solve the above technical problem, the present application further provides another repair service recommendation method, including: the user terminal generates a maintenance service request according to a fault code corresponding to a fault of the vehicle and the current geographic position of the vehicle, and sends the maintenance service request to a corresponding server; the server receives a maintenance service request, and sends information of at least one maintenance shop to the user terminal according to the fault code and the current geographic position, wherein the distance between the position of the maintenance shop and the current geographic position is within a first range, and/or the maintenance range of the maintenance shop comprises a fault corresponding to the fault code, and/or the maintenance time of the maintenance shop comprises the time when the vehicle is expected to arrive at the maintenance shop; and the user terminal receives and displays the information of at least one maintenance shop.
In one embodiment, the step of receiving and presenting at least one piece of information of the maintenance shop by the user terminal comprises the step of sending the information of the selected maintenance shop and the maintenance service content to the server by the user terminal after receiving a selection instruction about the maintenance shop; the server sends the maintenance service content to the selected shop terminal corresponding to the selected maintenance shop information, wherein the maintenance service content comprises fault codes and/or additional voice information and/or additional picture information and/or call requests.
In one embodiment, the step that the server receives a maintenance service request and sends at least one piece of maintenance shop information to the user terminal according to the fault code and the current geographic position comprises the steps that the server screens out maintenance shops meeting preset conditions according to a maintenance range, maintenance time, the current geographic position and the fault code; the preset conditions comprise that the distance between the position of the maintenance shop and the current geographic position is within a first range, the maintenance range of the maintenance shop comprises a fault corresponding to the fault code, and the maintenance time of the maintenance shop comprises the time when the vehicle is expected to arrive at the maintenance shop; the server carries out weighted scoring on the maintenance shops meeting the preset conditions according to the distance from the current geographic position of the vehicle and/or the public score, and then obtains the maintenance shops with the front n scores, wherein n is a preset positive integer greater than or equal to 1; and the server recommends the information of the maintenance shops ranked in the top n to the user terminal.
In one embodiment, the step of the server sending the maintenance service content to the selected shop terminal corresponding to the information of the selected maintenance shop is followed by the step of the selected shop terminal receiving and displaying the maintenance service content; the selected shop terminal receives a feedback instruction about the maintenance service content and sends feedback information about the maintenance service content to the server; the server receives and sends feedback information about maintenance service content to the user terminal; the user terminal receives and displays feedback information about the maintenance service content.
In one embodiment, the step of the communication terminal of the selected maintenance shop sending the feedback information about the maintenance service content to the terminal through the server includes displaying the navigation information to the selected maintenance shop by the user terminal, and sending the updated current geographical position and/or the estimated arrival time of the vehicle to the selected shop terminal through the server in real time.
In one embodiment, the method further comprises the steps that the selected shop terminal sends maintenance completion information to the user terminal through the server; the user terminal judges whether the fault code is eliminated; if the fault code is eliminated, sending the confirmed maintenance completion information to the server; when receiving the maintenance completion confirming information, the server respectively sends mutual evaluation reminding information to the user terminal and the selected shop terminal; and if the fault code is not eliminated, sending feedback information of the fault code which is not eliminated to the server.
The application also provides a terminal, which comprises a processor and a memory; the memory stores a computer program, and the processor is used for executing the computer program to realize the following steps of generating a maintenance service request according to a fault code corresponding to the fault of the vehicle and the current geographic position of the vehicle; sending a maintenance service request to a corresponding server;
acquiring and displaying information of at least one maintenance shop; the distance between the position of the maintenance shop and the current geographic position is within a first range, and/or the maintenance range of the maintenance shop comprises a fault corresponding to the fault code, and/or the maintenance time of the maintenance shop comprises the time when the vehicle is expected to arrive at the maintenance shop.
The application also provides a vehicle maintenance service recommendation system, which comprises a user terminal and a server; the user terminal is used for generating a maintenance service request according to a fault code corresponding to a fault of the vehicle and the current geographic position of the vehicle, sending the maintenance request to the server and receiving and displaying information of at least one maintenance shop; the server is used for receiving a maintenance service request and sending information of at least one maintenance shop to the user terminal according to the fault code and the current geographic position, wherein the distance between the position of the maintenance shop and the current geographic position is within a first range, and/or the maintenance range of the maintenance shop comprises a fault corresponding to the fault code, and/or the maintenance time of the maintenance shop comprises the time when the vehicle is expected to arrive at the maintenance shop.
The vehicle maintenance service method, the terminal and the system can quickly and accurately recommend at least one maintenance shop to the user directly according to the maintenance range, the position of the maintenance shop or the maintenance time, so that the time of the user is saved.
The foregoing description is only an overview of the technical solutions of the present application, and in order to make the technical means of the present application more clearly understood, the present application may be implemented in accordance with the content of the description, and in order to make the above and other objects, features, and advantages of the present application more clearly understood, the following preferred embodiments are described in detail with reference to the accompanying drawings.
Detailed Description
To further illustrate the technical means and effects of the present application for achieving the intended application purpose, the following detailed description is provided with reference to the accompanying drawings and preferred embodiments for describing specific embodiments, methods, steps, structures, features and effects of the intelligent vehicle and the supervision method for maintenance thereof according to the present application.
The foregoing and other technical matters, features and effects of the present application will be apparent from the following detailed description of preferred embodiments, which is to be read in connection with the accompanying drawings. While the present application is susceptible to embodiment and specific details, specific reference will now be made in detail to the present disclosure for the purpose of illustrating the general principles of the invention.
Fig. 1 is a schematic flow chart of a vehicle repair service recommendation method according to a first embodiment of the present application, and as shown in fig. 1, the vehicle repair service recommendation method includes the following steps:
step S11: and generating a maintenance service request according to the fault code corresponding to the fault of the vehicle and the current geographic position of the vehicle.
Specifically, in one embodiment, step S11: generating a maintenance service request according to a fault code corresponding to a fault of a vehicle and the current geographic position of the vehicle comprises the following steps: and calling a fault code corresponding to the fault from the memory.
In another embodiment, when a vehicle has a fault, the user terminal may automatically call information in an On-Board Diagnostic (OBD) system to acquire a fault code corresponding to the fault. In other embodiments, the user terminal may also obtain a corresponding fault code according to an image of the fault lamp.
The fault code may be a digital code representing fault information, among others. In other embodiments, the fault code may also be, but is not limited to, a symbol in other forms, such as words, pictures, etc., that can represent fault information.
Specifically, in one embodiment, further, the current geographic location information of the vehicle may be obtained, but is not limited to, by a positioning system and a navigation system of the vehicle.
Specifically, in one embodiment, step S11: generating a service request based on a fault code corresponding to a fault occurring with the vehicle and the current geographic location of the vehicle may include, but is not limited to: and receiving a fault code corresponding to the fault and input by a user. The fault code input by the user may be, but is not limited to, information that maintenance is required for the vehicle.
Step S12: and sending the maintenance service request to a corresponding server.
Step S13: and acquiring and displaying information of at least one maintenance shop.
Specifically, step S13: the method comprises the steps of obtaining and displaying that the distance between the position of the maintenance shop and the current geographic position in the information of at least one maintenance shop is within a first range, and/or the maintenance range of the maintenance shop comprises a fault corresponding to a fault code, and/or the maintenance time of the maintenance shop comprises the time when a vehicle is expected to arrive at the maintenance shop.
Specifically, the step S13 that the information of at least one maintenance shop is acquired and displayed includes that the user terminal sends the maintenance service content to the selected shop terminal through the server after receiving the selection instruction of the maintenance shop.
According to the vehicle maintenance service recommendation method, the user terminal can generate the maintenance service request according to the fault code corresponding to the fault of the vehicle and the current geographic position of the vehicle, send the maintenance service request to the corresponding server, further acquire and display information of at least one maintenance shop, and can quickly and accurately recommend the at least one maintenance shop to the user directly, so that the time of the user is saved.
Fig. 2 is a schematic flow chart of a vehicle repair service recommendation method according to a second embodiment of the present application, and as shown in fig. 2, the vehicle repair service recommendation method includes the following steps:
step S21: and the user terminal generates a maintenance service request according to the fault code corresponding to the fault of the vehicle and the current geographical position of the vehicle, and sends the maintenance service request to the corresponding server.
Step S22: and the server receives the maintenance service request and sends at least one piece of information of the maintenance shop to the user terminal according to the fault code and the current geographic position.
Specifically, in one embodiment, step S22: the server receives the maintenance service request, and sends at least one piece of maintenance shop information to the user terminal according to the fault code and the current geographic position, wherein the server screens out maintenance shops meeting preset conditions according to the maintenance range, the maintenance time, the current geographic position and the fault code; the server carries out weighted scoring on the maintenance shops meeting the preset conditions according to the distance from the current geographic position of the vehicle and/or the public score, and then obtains the maintenance shops with the front n scores, wherein n is a preset positive integer greater than or equal to 1; and the server recommends the information of the maintenance shops ranked in the top n to the user terminal.
The preset conditions comprise that the distance between the position of the maintenance shop and the current geographic position is within a first range, the maintenance range of the maintenance shop comprises a fault corresponding to the fault code, and the maintenance time of the maintenance shop comprises the time when the vehicle is expected to arrive at the maintenance shop.
In this embodiment, at least one piece of information of the maintenance shop is screened by the server according to the ranking rule and recommended to the user terminal. In another embodiment, the server may send the maintenance shop information meeting the preset condition to the user terminal, and the user terminal screens out and displays at least one piece of maintenance shop information through a certain screening rule.
And step S23, the user terminal receives and displays the information of at least one maintenance shop.
According to the vehicle maintenance service recommendation method, the user terminal generates a maintenance service request according to a fault code corresponding to a fault occurring in the vehicle and the current geographic position of the vehicle and sends the maintenance service request to the corresponding server, the server receives the maintenance service request and sends at least one piece of maintenance shop information to the user terminal according to the fault code and the current geographic position, and finally the user terminal receives and displays the at least one piece of maintenance shop information.
Fig. 3 is a flowchart illustrating a vehicle service recommendation method according to a third embodiment of the present application, and as shown in fig. 2 and fig. 3, steps S21 to S23 are the same as steps S31 to S33, and thus are not described in detail.
After the execution of S33, the flow proceeds to step S34: the user terminal receives a selection instruction about a maintenance shop, and then transmits information about the selected maintenance shop and a maintenance service to the server.
Specifically, in the present embodiment, the user selects one maintenance shop from the recommended at least one maintenance shop, and sends a selection instruction about the maintenance shop to the user terminal. In another embodiment, the user terminal may automatically select a maintenance shop and then transmit information of the selected maintenance shop and a maintenance service to the server.
Specifically, the service content includes a fault code, and/or additional voice information, and/or additional picture information, and/or a call request, wherein the additional voice information and/or the additional picture information may include, but is not limited to, a service required item and/or a component name required to be replaced, which are suggested by a user. In the present embodiment, the service contents may be determined by the user terminal through a call with the service shop terminal.
Step S35: the server transmits the service contents to the selected shop terminal corresponding to the information of the selected service shop.
Step S36: and the user terminal receives and displays the feedback information about the maintenance service content sent by the shop terminal through the server.
Specifically, in one embodiment, step S36: the step that the user terminal receives and displays the feedback information about the maintenance service content sent by the shop terminal through the server comprises the following steps: the selected shop terminal receives and displays the maintenance service content, the selected shop terminal receives a feedback instruction about the maintenance service content and sends feedback information about the maintenance service content to the server, the server receives and sends feedback information about the maintenance service content to the user terminal, and the user terminal receives and displays the feedback information about the maintenance service content.
Specifically, in one embodiment, step S36: the method for displaying the feedback information about the maintenance service content sent by the shop terminal through the server by the user terminal further comprises the following steps: the user terminal further displays the navigation information to the selected maintenance shop and transmits the updated current geographical position of the vehicle and/or the estimated arrival time to the selected shop terminal in real time through the server.
Specifically, in this embodiment, the vehicle repair service recommendation method further includes the step of sending repair completion information to the user terminal through the server by the selected shop terminal; the user terminal judges whether the fault code is eliminated; if the fault code is eliminated, sending the confirmed maintenance completion information to the server; when receiving the maintenance completion confirming information, the server respectively sends mutual evaluation reminding information to the user terminal and the selected shop terminal; and if the fault code is not eliminated, sending feedback information of the fault code which is not eliminated to the server.
Specifically, in another embodiment, the user may join a selected repair shop into a collection, pushing the repair shop less optimally.
According to the vehicle maintenance service recommendation method, the user terminal generates a maintenance service request according to a fault code corresponding to a fault occurring in the vehicle and the current geographic position of the vehicle and sends the maintenance service request to the corresponding server, the server receives the maintenance service request and sends at least one piece of maintenance shop information to the user terminal according to the fault code and the current geographic position, the user terminal receives and displays the at least one piece of maintenance shop information, then the maintenance service content is determined through communication among the user terminal, the server and the selected shop terminal, the content recommended by the maintenance service is further detailed, the user requirements are easily met, and the time of the user is saved.
Fig. 4 is a schematic structural diagram of a vehicle repair service recommendation terminal according to an embodiment of the present application. As shown in fig. 4, the user terminal 40 comprises a memory 401 and a processor 402, the memory 401 being configured to store computer programs, and the processor 402 being configured to execute the computer programs to implement the steps of: generating a maintenance service request according to a fault code corresponding to a fault of the vehicle and the current geographical position of the vehicle; sending the maintenance service request to a corresponding server; and acquiring and displaying information of at least one maintenance shop.
Specifically, the user terminal may be, but is not limited to, a vehicle-mounted terminal, or a terminal with a communication network function, such as a smartphone, a tablet computer, and a smart wearable device associated with the vehicle-mounted terminal.
Fig. 5 is a schematic structural diagram of a vehicle repair service recommendation system according to an embodiment of the present application. As shown in fig. 5, the system includes a user terminal 50 and a server 51. The user terminal 50 is used for generating a maintenance service request according to a fault code corresponding to a fault of the vehicle and the current geographic position of the vehicle, sending the maintenance request to the server, and receiving and displaying information of at least one maintenance shop; the server 51 is used for receiving a maintenance service request and sending information of at least one maintenance shop to the user terminal according to the fault code and the current geographic position, wherein the distance between the position of the maintenance shop and the current geographic position is within a first range, and/or the maintenance range of the maintenance shop comprises the fault corresponding to the fault code, and/or the maintenance time of the maintenance shop comprises the time when the vehicle is expected to arrive at the maintenance shop.
The vehicle maintenance service method, the terminal and the system can quickly and accurately recommend at least one maintenance shop to the user directly, and time of the user is saved.
Although the present application has been described with reference to a preferred embodiment, it should be understood that various changes, substitutions and alterations can be made herein without departing from the spirit and scope of the application, and all changes, substitutions and alterations that fall within the spirit and scope of the application are to be understood as being covered by the following claims.