CN111144905B - Questionnaire configuration method, system, computer device and computer readable storage medium - Google Patents
Questionnaire configuration method, system, computer device and computer readable storage medium Download PDFInfo
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Abstract
The invention discloses a questionnaire configuration method, a questionnaire configuration system, a computer device and a computer readable storage medium, wherein the questionnaire configuration method comprises the following steps: the terminal equipment determines the service attribute of the target transaction list; the server determines an intention set formed by intents with the same business attribute as the target transaction list from a preset intention library; the terminal equipment determines a target intention from the intention set according to the intention selection instruction; the terminal equipment matches the tagged phone technology contained in the target intention with the attribute of the target transaction list, and determines the target phone technology corresponding to the target intention. When the questionnaire is configured, the server determines an intention set from the preset intention library according to the service attribute of the target transaction list, reduces the intention range to be selected, determines the target intention from the intention set with smaller intention range, and can improve the efficiency of questionnaire configuration; the labeling operation of the label is configured through the dialogs, so that different supervision requirements which are changed frequently are adapted, and the flexibility of questionnaire configuration is improved.
Description
Technical Field
The present invention relates to the field of computer technologies, and in particular, to a questionnaire configuration method, a questionnaire configuration system, a computer device, and a computer readable storage medium.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
The return visit system is a common method used by enterprises to conduct product or service satisfaction surveys, customer consumption behavior surveys, and customer maintenance. The return visit is a more common method by means of a questionnaire. For more accurate return visit, it is critical to configure different types of questionnaires for different businesses or scenes. Each question in the questionnaire may have a different conversation, each question may have a different answer, and selecting a different answer may jump to a different next question.
Generally speaking, a questionnaire configuration system covers the concrete speaking of all questions, and different questionnaires are provided for different areas based on supervision requirements. In addition, different business scenes are faced when the questionnaire is configured, and the actual questionnaire configuration is more complicated. Currently, when a questionnaire is configured, specific contents of the questions need to be edited, then options are added for each question, and answers and descriptions of the options are edited. Each answer corresponds to a different next question. The configuration of a new questionnaire is essentially the configuration from the first node to the last node, resembling the configuration of a workflow. The following operations need to be performed for each node: the speech, configuration variable parameters, configuration answers and the next question of the answer are selected from a huge full-scale question bank. For different regions and business scenes, a plurality of questionnaires need to be configured aiming at the same business scene, so that the questionnaire configuration efficiency is extremely low. In addition, the current questionnaire configuration method cannot adapt to frequent changes of supervision requirements, so that the flexibility of questionnaire configuration is greatly reduced.
Therefore, the existing questionnaire configuration method has the problems of low configuration efficiency and poor flexibility.
Disclosure of Invention
The embodiment of the invention provides a questionnaire configuration method, which is used for improving the efficiency and flexibility of questionnaire configuration, and comprises the following steps:
the terminal equipment determines the service attribute of the target transaction list by extracting the keyword of the target transaction list and sends the service attribute of the target transaction list to the server;
the server determines an intention set formed by intents with the same business attribute as the target transaction list from a preset intention library; each intention in the preset intention library is configured with a service attribute; the intention is configured by a tagging call with the same intention in the full-scale question bank, the tagging call is configured by configuring tags for the call in the full-scale question bank, and the tags reflect the attribute of the transaction list;
the terminal equipment determines a target intention from the intention set determined by the server according to the intention selection instruction;
the terminal equipment matches the tagged phone technology contained in the target intention with the attribute of the target transaction list, and determines the target phone technology corresponding to the target intention so as to form a questionnaire corresponding to the target transaction list.
The embodiment of the invention also provides a questionnaire configuration system for improving the efficiency and flexibility of questionnaire configuration, which comprises:
Terminal equipment and a server;
the terminal equipment is used for determining the service attribute of the target transaction list by extracting the keyword of the target transaction list and sending the service attribute of the target transaction list to the server;
the server is used for determining an intention set formed by intents with the same business attribute as the target transaction list from a preset intention library; each intention in the preset intention library is configured with a service attribute; the intention is configured by a tagging call with the same intention in the full-scale question bank, the tagging call is configured by configuring tags for the call in the full-scale question bank, and the tags reflect the attribute of the transaction list;
the terminal equipment is also used for determining a target intention from the intention set according to the intention selection instruction;
the terminal equipment is also used for matching the tagged phone technology contained in the target intention with the attribute of the target transaction list and determining the target phone technology corresponding to the target intention so as to form a questionnaire corresponding to the target transaction list.
The embodiment of the invention also provides computer equipment, which comprises a memory, a processor and a computer program stored on the memory and capable of running on the processor, wherein the questionnaire configuration method is realized when the processor executes the computer program.
The embodiment of the invention also provides a computer readable storage medium, which stores a computer program for executing the questionnaire configuration method.
In the embodiment of the invention, each intention in the preset intention library is configured with service attributes, and the intention is configured by a labeling telephone with the same intention in the full-scale question library, wherein the labeling telephone is configured by configuring labels for telephone in the full-scale question library, and the labels reflect the attributes of the transaction list. Therefore, when the questionnaire configuration is carried out, the terminal equipment determines an intention set from the preset intention library according to the business attribute of the target transaction list, the business attribute of the intention in the intention set is the same as the business attribute of the target transaction list, the intention range to be selected is further reduced, and the server determines the target intention from the intention set with the smaller intention range, so that the efficiency of the questionnaire configuration can be improved; the terminal equipment matches the tagging call contained in the target intention with the attribute of the target transaction list, so that the target call corresponding to the target intention can be determined, the tagging operation of the tag is configured through the interaction, different supervision requirements which change frequently are adapted, and the flexibility of questionnaire configuration is improved.
Drawings
In order to more clearly illustrate the embodiments of the invention or the technical solutions in the prior art, the drawings that are required in the embodiments or the description of the prior art will be briefly described, it being obvious that the drawings in the following description are only some embodiments of the invention, and that other drawings may be obtained according to these drawings without inventive effort for a person skilled in the art. In the drawings:
fig. 1 is a flowchart of an implementation of a questionnaire configuration method provided in an embodiment of the present invention;
fig. 2 is a flowchart of another implementation of a questionnaire configuration method provided in an embodiment of the present invention;
fig. 3 is a flowchart of still another implementation of the questionnaire configuration method provided in the embodiment of the present invention;
fig. 4 is a flowchart of step 303 in the questionnaire configuration method according to the embodiment of the present invention;
fig. 5 is a schematic structural diagram of a questionnaire configuration system according to an embodiment of the present invention.
Detailed Description
For the purpose of making the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention will be described in further detail with reference to the accompanying drawings. The exemplary embodiments of the present invention and their descriptions herein are for the purpose of explaining the present invention, but are not to be construed as limiting the invention.
Fig. 1 shows a realization flow of a questionnaire configuration method provided by an embodiment of the present invention, and for convenience of description, only a portion relevant to the embodiment of the present invention is shown, which is described in detail below:
as shown in fig. 1, the questionnaire configuration method includes:
step 101, a terminal device determines the service attribute of a target transaction list by extracting the keyword of the target transaction list, and sends the service attribute of the target transaction list to a server;
step 102, the server determines an intention set formed by intents with the same business attribute as the target transaction list from a preset intention library; each intention in the preset intention library is configured with a service attribute; the intention is configured by a tagging call with the same intention in the full-scale question bank, the tagging call is configured by configuring tags for the call in the full-scale question bank, and the tags reflect the attribute of the transaction list;
step 103, the terminal equipment determines a target intention from the intention set determined by the server according to the intention selection instruction;
step 104, the terminal device matches the tagged phone contained in the target intention with the attribute of the target transaction list, and determines the target phone corresponding to the target intention so as to form a questionnaire corresponding to the target transaction list.
In the embodiment of the invention, the user can utilize the terminal equipment to perform questionnaire configuration with the server through interaction with the terminal equipment. The terminal device may include a mobile terminal such as a smart phone, a palm computer, and a personal computer. In addition, it will be understood by those skilled in the art that the terminal device may be other terminal devices besides the above-mentioned mobile terminal, personal computer, etc., such as a touch-control integrated machine, etc., which is not particularly limited in the embodiment of the present invention.
In the embodiment of the invention, the full-volume question bank is a question bank set formed by all the dialects, and comprises a large number or even a large number of dialects required for configuring the questionnaire. In addition, the conversation in the total question bank can be adjusted and updated according to actual needs and specific conditions so as to adapt to the change and development of the actual conditions. For example, untimely, outdated speech techniques can be removed from the full-scale question bank; for example, to adapt to the development of the actual situation, some new utterances are added to the full-scale question bank, and for example, some individual utterances in the full-scale question bank are adjusted to adapt to the supervision changes.
The transaction bill comprises service transaction bills in different application fields, such as insurance bill in insurance field, physical examination bill in medical field, financial transaction bill in financial field and the like. In the embodiments of the present invention, a policy in the insurance field will be described below as an example.
The term "full-scale" in the question bank has different expressions under different conditions and conditions. For example, a questionnaire is "please ask something you are when the region where the client is located is region 1", and "please ask something you are when the region where the client is located is region 2? "and questionnaire is" please ask you somebody why is you? "and the like. As another example, a questionnaire is "ask your birth year and month is? "questionnaire when the customer age is 25-40 years old is" ask you if you are between 25 and 40 ", and when the customer age is over 60 years old is" ask you if you are over 60 years old? "and the like. Here, the region to which the customer belongs (region 1, region 2, region 3, etc.), the customer age (under 25 years old, between 25 and 40, and over 60 years old) reflect the attribute of the policy, and we can configure the content of the customer region, the customer age, etc. as the label of the conversation. For example, a label of "please ask you something is area 1," a label of "please ask something is you? "tag is region 2, and" please ask you somehow is somebody? "is labeled as region 3; "please ask you that the birth year and month are? The label of "under 25 years old," please ask you if your age is between 25 and 40 "is the label of 25 to 40," please ask you if your age is over 60 years? "is over 60 years old, etc. So far, the dialects in the full-scale question bank are respectively configured with labels to form labeled dialects. Tabbed speech, i.e., speech with a tag.
In addition, from the above example, it can also be seen that "please ask you something, say" please ask something what is? "and talk" please ask you somebody how? "although the expressions are different, they have the same intention, i.e. not by oneself? Therefore, the labeled call operation after label configuration can be configured as the same intention. In addition, the speaking "please ask you that the birth year and month are? "talk" please ask you if your age is between 25 and 40 "and" please ask your age if it exceeds 60? "have the same intention, i.e., birth year and month (or age) at the same time", so the above-described tagging can be configured as the same intention "birth year and month (or age)". Also for example, when describing notes to an applicant, the notes may be described in terms of expression 1, expression 2, expression 3, and the like based on different conditions, and although the expressions are not the same, they all have the same intention, i.e., notes, so the above-described tabbed language may be configured as the same intention "notes" or the like. It follows that an intent is generalized from multiple labelphones, i.e., an intent corresponds to multiple labelphones, and that multiple labelphones have the same intent. Thus, the tagged word technology with the same intention in the full-scale question library can be respectively configured as the intention to form a preset intention library for use in questionnaire configuration.
In view of the fact that the full-scale question library comprises a large number of even a large number of utterances, even if the tagged utterances with the same intent are configured as the intentions, the formed preset intent library still comprises a large number of intentions. In addition, policy business attributes are different for different application areas. For example, business attributes of the policy may include personal life, car, accident, and so forth. Therefore, the business attribute of the policy can be understood as the business field corresponding to the policy.
Therefore, in order to further improve the efficiency of questionnaire configuration, it is convenient to determine the target intention from the service attributes corresponding to the policy, we can form an intention set by using the server to form a plurality of intents with the same service attributes, so that the configured intents can be divided into a plurality of intention sets according to different service attributes, and the service attributes of the intents in each intention set are the same. Therefore, when the questionnaire is configured, only the intention set which is the same as the service attribute of the policy is required to be determined, and the target intention is determined from the intention set, and the intention of the service attribute which is different from the service attribute of the policy is not required to be paid attention to, so that the range of the intention to be selected is reduced, and the efficiency of questionnaire configuration can be greatly improved.
Accordingly, the terminal device can extract the keywords of the target transaction list at first, and determine the service attribute of the target transaction list according to the keywords of the target transaction list. For example, when the target transaction order is a policy, the business attribute of the policy, such as business attributes of life insurance, vehicle insurance, accident insurance, etc., is first determined. For example, keywords corresponding to different business attributes can be set in advance, and after the terminal equipment matches the keywords corresponding to the different business attributes, the business attributes corresponding to the target transaction list are determined according to the keywords. If the service attribute of the policy is the vehicle insurance, the terminal device only needs to determine the target intention from the intention set with the service attribute of the vehicle insurance, so that the efficiency of questionnaire configuration can be further improved.
Although the terminal device may determine the required target intent from the set of intents, one intent corresponds to multiple tabbed utterances with the same intent, what is required when performing questionnaire configuration for a target transaction order (e.g., a target policy) is a concrete utterances. At this time, the terminal device matches the tagged phone contained in the target intention with the attribute in the target transaction order to determine the specific target phone.
For example, the label that the target intention "whether or not is" what you are "corresponds to is region 1, and" what you are "what are you are" the target intention "is you? "corresponding tag is region 2, and" please ask you somehow is somebody? "the corresponding tag is region 3. When the client region attribute in the policy is region 2, the target word obtained by matching the target intention with the policy attribute is "please ask something to you? ". For another example, the goal intent "birth year month (age)" includes a tagging call "ask your birth year month is? "corresponding tags are under 25 years old," please ask you if your age is between 25 and 40 "corresponding tags are between 25 and 40, and" please ask you if your age is over 60 years? "the corresponding label is over 60 years old. When the customer age attribute in the policy is between 25 and 40, the matching is targeted to "please ask you if the age is between 25 and 40". Accordingly, the terminal device can respectively match each determined target intention with different attributes in the policy, determine a specific target call operation applicable to the target policy corresponding to each target intention, and after determining all the specific target call operations, form a questionnaire for the target transaction ticket (target policy). Therefore, when the questionnaire is configured, the terminal equipment only needs to determine the target intention from the preset intention library, and further, the tag conversation comprised by the target intention is matched with the attribute of the target transaction list, so that the questionnaire suitable for the target transaction list can be determined, specific conversations do not need to be edited one by one, and the questionnaire configuration efficiency is improved.
In the embodiment of the invention, each intention in the preset intention library is configured with service attributes, and the intention is configured by a labeling telephone with the same intention in the full-scale question library, wherein the labeling telephone is configured by configuring labels for telephone in the full-scale question library, and the labels reflect the attributes of the transaction list. Therefore, when the questionnaire configuration is carried out, the server determines an intention set from the preset intention library according to the service attribute of the target transaction list, wherein the service attribute of the intention in the intention set is the same as that of the target transaction list, so that the intention range to be selected is reduced, and the terminal equipment determines the target intention from the intention set with the smaller intention range, thereby improving the efficiency of the questionnaire configuration; the terminal equipment matches the tagging call contained in the target intention with the attribute of the target transaction list, so that the target call corresponding to the target intention can be determined, the tagging operation of the tag is configured through the interaction, different supervision requirements which change frequently are adapted, and the flexibility of questionnaire configuration is improved.
Fig. 2 shows another implementation flow of the questionnaire configuration method provided by the embodiment of the present invention, and for convenience of description, only the portions relevant to the embodiment of the present invention are shown, which are described in detail below:
In an embodiment of the present invention, in order to further improve the efficiency of questionnaire configuration, the questionnaire configuration method is performed in a visual interface of a terminal device, as shown in fig. 2, and the questionnaire configuration method further includes:
step 201, the server renders each intention in the preset intention library into a dragging element on the visual interface of the terminal equipment, and renders the intention option of each intention in the preset intention library into an anchor point of the dragging element on the visual interface of the terminal equipment; the anchor point comprises a link anchor point and an end anchor point, wherein the link anchor point is linked between the former dragging element and the latter dragging element, and the end anchor point is linked with the former dragging element.
In the foregoing embodiments, we have set forth the meaning of intent and briefly the process of configuring intent. It can be seen that the intent of "whether or not one is present is" yes "and" no ", and the intent of" year of birth "is that there are a plurality of different answers" under 25 years "," between 25 and 40 ", and" over 60 ", and may also include answers" between 40 and 60 ". We can refer to the answers corresponding to these intents as intent options. It is also understood that the intent following the different intent option in the questionnaire is different, i.e., the intent following the intent option "yes" is different from the intent following the intent option "no". The intents are associated with each other through the intent options of the previous intent.
In the embodiment of the invention, in order to further improve the efficiency of questionnaire configuration, the server can render the intention into the dragging element on the visual interface of the terminal equipment, and the server renders the intention option corresponding to the intention into the anchor point of the dragging element on the visual interface of the terminal equipment. It should be noted that the anchor points include a link anchor point and an end anchor point. Wherein the link anchor is connected between a previous drag element (previous intent) and a subsequent drag element (subsequent intent); while the ending anchor only links the previous dragged element (previous intent) and thereafter does not link the next dragged element (next intent). Generally, a link anchor appears in the middle of the questionnaire, while an end anchor appears at the end of the questionnaire.
Therefore, the server renders the intention into the dragging element on the visual interface of the terminal equipment, and the server renders the intention option of the intention into the anchor point of the dragging element on the visual interface of the terminal equipment, so that when the terminal equipment determines the intention of the target, the intention of the target can be rapidly determined only by executing a dragging instruction to drag the dragging element (namely the intention), and meanwhile, the former intention is associated with the latter intention through the intention option of the former intention, thereby further improving the efficiency of questionnaire configuration.
In the embodiment of the invention, the server renders each intention into the dragging element on the visual interface of the terminal equipment, and the server renders the intention option of each intention into the anchor point of the dragging element on the visual interface of the terminal equipment, so that the efficiency of questionnaire configuration can be further improved.
In an embodiment of the present invention, in order to further improve the efficiency of questionnaire configuration, as shown in fig. 2, step 103, the terminal device determines a target intention from the intention set according to an intention selection instruction, including:
step 202, a terminal device receives a drag instruction for a drag element input by a user on a visual interface, and determines a target intention according to the drag instruction; the target intents include at least a first target intent rendered as a first drag element and a second target intent rendered as a second drag element; linking the first target intent and the second target intent by a linking anchor formed by intent options of the first target intent; the ending anchor formed by the intent options of the second target intent links the second target intent.
In the embodiment of the invention, the questionnaire configuration method is performed in the visual interface of the terminal equipment, so that the intuitiveness of the questionnaire configuration can be improved while the questionnaire configuration efficiency is improved. In addition, the visual interface of the terminal equipment comprises a canvas, when questionnaire configuration is carried out in the visual interface of the terminal equipment, the terminal equipment can drag the dragging element onto the canvas of the visual interface by receiving a dragging instruction for the dragging element (namely, intention) input by a user on the visual interface, and the terminal equipment can determine the target intention according to the dragging instruction. In addition, the visual interface of the terminal equipment also provides shortcut functions of saving, canceling, next step, navigation, matching canvas size, amplifying and the like. In the embodiment of the invention, the terminal equipment can select the target intention by receiving the dragging instruction of the dragging element, so that the efficiency of questionnaire configuration is further improved.
The target intents at least comprise a first target intention rendered into a first dragging element by the server and a second target intention rendered into a second dragging element by the server. For example, a first target intent rendered by a server into a first drag element may be a beginning portion of a questionnaire and a second target intent rendered by the server into a second drag element may be an ending portion of the questionnaire. The anchor point formed by the intention options of the first target intention is a link anchor point, the anchor point formed by the intention options of the second target intention is an end anchor point, the link anchor point formed by the intention options of the first target intention links the first target intention and the second target intention, and the end anchor point formed by the intention options of the second target intention links the second target intention and does not link other target intentions.
In the embodiment of the invention, the terminal equipment can further improve the efficiency of questionnaire configuration by receiving the dragging instruction for the dragging element input by the user on the visual interface and determining the target intention according to the dragging instruction.
Fig. 3 shows a further implementation flow of the questionnaire configuration method provided by the embodiment of the present invention, and for convenience of description, only the portions relevant to the embodiment of the present invention are shown, which are described in detail below:
In an embodiment of the present invention, in order to further improve the efficiency and flexibility of the questionnaire configuration, as shown in fig. 3, the questionnaire configuration method further includes:
in step 301, the terminal device forms a labeled conversation for the conversation configuration label in the full-scale question bank according to the label configuration instruction.
To increase the efficiency of questionnaire configuration, tags may be pre-configured for utterances in a full-scale question bank to form tagged utterances. Specifically, when the tag is configured, the user interacts with the terminal device, and the terminal device can perform the tagged configuration operation by receiving the tag configuration instruction. In addition, in order to improve the flexibility of questionnaire configuration, the terminal device can also modify and adjust the label of the label conversation of the configured label according to the label modification instruction so as to adapt to the actual development requirement. Wherein the configured tag reflects the properties of the transaction order.
In the embodiment of the invention, the terminal equipment forms the label-based conversation for the conversation configuration label in the full-volume question library in advance through the label configuration instruction so as to be used in the follow-up configuration intention, and the efficiency and the flexibility of questionnaire configuration can be further improved.
In an embodiment of the present invention, in order to further improve the efficiency of the questionnaire configuration, as shown in fig. 3, the method for questionnaire configuration further includes:
In step 302, the terminal device configures the tagged phone with the same intention in the full-scale question library as the intention according to the intention configuration instruction, and forms a preset intention library.
In order to further improve the efficiency of questionnaire configuration, the tagged word technology with the same intention in the full-scale question bank can be configured as the intention in advance, so as to form a preset intention bank for use in the follow-up questionnaire configuration. Specifically, the user interacts with the terminal device, and the terminal device can configure the intent for the tagged phone with the same intent according to the intent configuration instruction. The specific intended configuration process may be referred to in the description of the first embodiment of the present invention, and will not be described in detail herein.
In the embodiment of the invention, the terminal equipment configures the tagged speech technology with the same intention in the full-volume question library into the intention through the intention configuration instruction, and the preset intention library is formed in advance, so that the efficiency of questionnaire configuration can be further improved.
In an embodiment of the present invention, in order to further improve the efficiency of the questionnaire configuration, as shown in fig. 3, the method for questionnaire configuration further includes:
in step 303, the terminal device configures the service attribute for each intention in the preset intention library according to the service attribute configuration instruction.
In order to further improve the efficiency of questionnaire configuration, the service attribute may be configured for each intention in the preset intention library in advance, so as to classify the intention of the same service attribute, thereby further improving the efficiency of questionnaire configuration. Specifically, the user may interact with the terminal device, and the terminal device configures a service attribute for each intention in the preset intention library according to the service attribute configuration instruction. The specific intended configuration process may be combined with the description of the second embodiment of the present invention, and will not be described in detail herein.
In the embodiment of the invention, the terminal equipment configures the service attribute for each intention in the preset intention library according to the service attribute configuration instruction for being used in the questionnaire configuration, so that the questionnaire configuration efficiency can be further improved.
Fig. 4 shows a flow of implementation of step 303 in the questionnaire configuration method provided by the present invention, and for convenience of description, only the portions relevant to the embodiments of the present invention are shown, which are described in detail below:
in an embodiment of the present invention, to further improve the efficiency of questionnaire configuration, the service attribute configuration instruction includes a first service attribute configuration instruction, and the service attribute includes a first level service attribute. As shown in fig. 4, in step 303, the terminal device configures a service attribute for each intention in the preset intention library according to a service attribute configuration instruction, including:
In step 401, the terminal device configures a first-level service attribute for an intention in a preset intention library according to the first service attribute configuration instruction.
In an embodiment of the present invention, for example, the first-level service attribute includes a service attribute such as life risk, car risk, accident risk, injury risk, and the like. The user can interact with the terminal equipment, and the terminal equipment can respectively configure the service attributes of the intentions in the preset intent library into first-level service attributes such as life insurance, vehicle insurance, accident insurance, injury insurance and the like when configuring the service attributes for the intentions in the preset intent library according to the first service attribute configuration instruction. Thus, when the first-level business attribute of the policy is determined in the questionnaire configuration, the terminal device can determine the target intention from the intention of the same business attribute as the policy, thereby further improving the efficiency of the questionnaire configuration.
In an embodiment of the invention, the service attribute configuration instruction comprises a second service attribute configuration instruction, the service attribute comprises a second hierarchy service attribute, and the first hierarchy service attribute comprises a plurality of second hierarchy service attributes. As shown in fig. 4, in step 303, the terminal device configures a service attribute for each intention in the preset intention library according to the service attribute configuration instruction, and further includes:
In step 402, the terminal device configures the second-level service attribute for the intention of the service attribute for the first service-level attribute according to the second service attribute configuration instruction.
In an embodiment of the present invention, each first-tier traffic attribute comprises a plurality of second-tier traffic attributes. For example, the first-level business attribute vehicle insurance includes a plurality of second-level business attributes such as a new vehicle insurance policy, a vehicle insurance claim, a vehicle insurance doubt and the like, in order to further improve the efficiency of questionnaire configuration, a target intention is determined from a smaller intention range, a user can interact with a terminal device, and the terminal device continuously configures the second-level business attribute for the intention configured with the first business attribute according to a second business attribute configuration instruction, so that the smaller intention range is divided. In the questionnaire configuration, when the second-level business attribute of the policy is determined, the target intention can be determined directly from the smaller intention range same as the policy business attribute, thereby further improving the efficiency of the questionnaire configuration. For example, when the second-level business attribute of the policy is a car insurance claim, determining that the second-level business attribute is an intention range of the car insurance claim, thereby determining a target attribute from the smaller intention range, and further improving the efficiency of questionnaire configuration.
The embodiment of the invention also provides a questionnaire configuration system, which is described in the following embodiment. Since the principle of these systems for solving the problems is similar to that of the questionnaire configuration method, the implementation of these systems can be referred to as implementation of the method, and the repetition is omitted.
Fig. 5 shows functional modules of the questionnaire configuration system provided in the embodiment of the present invention, and for convenience of explanation, only the portions relevant to the embodiment of the present invention are shown, which are described in detail below:
referring to fig. 5, the questionnaire configuration system is configured to perform each step in the corresponding embodiment of fig. 1, and specifically please refer to fig. 1 and the related description in the corresponding embodiment of fig. 1, which are not described herein. In the embodiment of the present invention, the questionnaire configuration system includes a terminal device 501 and a server 502.
The terminal device 501 is configured to determine a service attribute of the target transaction ticket by extracting a keyword of the target transaction ticket, and send the service attribute of the target transaction ticket to the server.
A server 502, configured to determine, from a preset intent library, an intent set formed by an intent identical to a service attribute of a target transaction order; each intention in the preset intention library is configured with a service attribute; the intention is configured by a tagging call with the same intention in the full-scale question bank, the tagging call is configured by configuring tags for the call in the full-scale question bank, and the tags reflect the attribute of the transaction order.
The terminal device 501 is further configured to determine a target intention from the set of intents according to the intention selection instruction.
The terminal device 501 is further configured to match a tagged phone rule included in the target intention with an attribute of the target transaction ticket, and determine a target phone rule corresponding to the target intention, so as to form a questionnaire corresponding to the target transaction ticket.
In the embodiment of the invention, each intention in the preset intention library is configured with service attributes, and the intention is configured by a labeling telephone with the same intention in the full-scale question library, wherein the labeling telephone is configured by configuring labels for telephone in the full-scale question library, and the labels reflect the attributes of the transaction list. Therefore, in the embodiment of the present invention, when performing questionnaire configuration, the server 502 determines an intention set from the preset intention library according to the service attribute of the target transaction list, where the service attribute of the intention is the same as that of the target transaction list, so as to reduce the range of intention to be selected, and the terminal device 501 determines the target intention from the intention set with a smaller range of intention, so that the efficiency of questionnaire configuration can be improved; the terminal device 501 matches the tagged phone technology contained in the target intention with the attribute of the target transaction list, so that the target phone technology corresponding to the target intention can be determined, the tagged operation of the tag is configured through the dialogue technology, different supervision requirements which change frequently are adapted, and the flexibility of questionnaire configuration is improved.
In an embodiment of the present invention, in order to further improve the efficiency of questionnaire configuration, the questionnaire configuration method is performed in the visual interface of the terminal device 501, and the questionnaire configuration system is further configured to execute each step in the corresponding embodiment of fig. 2, specifically please refer to fig. 2 and the related description in the corresponding embodiment of fig. 2, which are not repeated herein. In the embodiment of the invention, the following steps are included: the server 502 is further configured to render each intention in the preset intention library into a drag element on the terminal device visual interface, and render an intention option of each intention in the preset intention library into an anchor point of the drag element on the terminal device visual interface; the anchor point comprises a link anchor point and an end anchor point, wherein the link anchor point is linked between the former dragging element and the latter dragging element, and the end anchor point is linked with the former dragging element.
In the embodiment of the present invention, the server 502 renders each intention in the preset intention library into a drag element on the visual interface of the terminal device, and renders the intention option of each intention in the preset intention library into an anchor point of the drag element on the visual interface of the terminal device, so that the use is convenient when the intention is configured, and the efficiency of questionnaire configuration can be further improved.
In an embodiment of the present invention, in order to further improve the efficiency of questionnaire configuration, in the questionnaire configuration system:
the terminal device 501 is further configured to receive a drag instruction for a drag element input by a user on the visual interface, and determine a target intention according to the drag instruction; the target intents include at least a first target intent rendered as a first drag element and a second target intent rendered as a second drag element; linking the first target intent and the second target intent by a linking anchor formed by intent options of the first target intent; the ending anchor formed by the intent options of the second target intent links the second target intent.
In the embodiment of the present invention, the terminal device 501 receives the drag instruction for the drag element input by the user on the visual interface, determines the target intention according to the drag instruction, and determines the target intention by performing the drag operation on the drag element by the drag instruction, so that the efficiency of questionnaire configuration can be further improved.
In an embodiment of the present invention, in order to further improve the efficiency of the questionnaire configuration, the questionnaire configuration system is further configured to execute each step in the corresponding embodiment of fig. 3, and the detailed description of fig. 3 and the corresponding embodiment of fig. 3 will not be repeated here. In the embodiment of the invention, the following steps are included:
The terminal device 501 is further configured to form a labeled conversation for the conversation configuration label in the full-scale question bank according to the label configuration instruction.
In the embodiment of the present invention, the terminal device 501 forms a label-based conversation for the conversation configuration label in the full-scale question bank according to the label configuration instruction, so as to be used when configuring the intention, and further improve the efficiency of questionnaire configuration.
In an embodiment of the present invention, in order to further improve the efficiency of questionnaire configuration, in the questionnaire configuration system:
the terminal device 501 is further configured to configure, according to the intent configuration instruction, a labeled phone with the same intent in the full-scale question library as the intent, to form a preset intent library.
In the embodiment of the present invention, the terminal device 501 configures, according to the intent configuration instruction, the tagged speech technology with the same intent in the full-scale question library to be intended to form the preset intent library, so as to be used in the questionnaire configuration, and further improve the efficiency of the questionnaire configuration.
In an embodiment of the present invention, in order to further improve the efficiency of questionnaire configuration, in the questionnaire configuration system: the terminal device 501 is further configured to configure a service attribute for each intention in the preset intention library according to the service attribute configuration instruction.
In the embodiment of the present invention, the terminal device 501 configures service attributes for each intention in the preset intention library according to the service attribute configuration instruction, and dividing different service attributes for intention can reduce the range of intention to be selected, thereby further improving the efficiency of questionnaire configuration.
In an embodiment of the present invention, to further improve the efficiency of questionnaire configuration, the service attribute configuration instruction includes a first service attribute configuration instruction, and the service attribute includes a first level service attribute. The questionnaire configuration system is further configured to execute each step in the corresponding embodiment of fig. 4, and specifically please refer to fig. 4 and the related description in the corresponding embodiment of fig. 4, which are not described herein. In the embodiment of the invention, the following steps are included:
the terminal device 501 is further configured to configure a first-level service attribute for an intention in a preset intention base according to the first service attribute configuration instruction.
In the embodiment of the present invention, the terminal device 501 configures the first-level service attribute for the intention in the preset intention library according to the first service attribute configuration instruction, and divides different service attributes for the intention to reduce the range of intention to be selected when the questionnaire is configured, thereby further improving the efficiency of the questionnaire configuration.
In an embodiment of the present invention, the service attribute configuration instruction includes a second service attribute configuration instruction, the service attribute includes a second level service attribute, and the first level service attribute includes a plurality of second level service attributes, in an embodiment of the present invention:
the terminal device 501 is further configured to configure the second-tier service attribute for the intention of the service attribute to the first service-tier attribute according to the second service attribute configuration instruction.
In the embodiment of the present invention, the terminal device 501 configures the second-level service attribute for the intention of the service attribute being the first service-level attribute according to the second service attribute configuration instruction, and further divides different second-level service attributes for the intention of the service attribute being the first service-level attribute, so as to further reduce the range of intention to be selected when the questionnaire is configured, and further improve the efficiency of the questionnaire configuration.
The embodiment of the invention also provides computer equipment, which comprises a memory, a processor and a computer program stored on the memory and capable of running on the processor, wherein the questionnaire configuration method is realized when the processor executes the computer program.
The embodiment of the invention also provides a computer readable storage medium, which stores a computer program for executing the questionnaire configuration method.
In summary, in the embodiment of the present invention, each intention in the preset intention library is configured with a service attribute, and the intention is configured by a labeling technique with the same intention in the full-scale question library, wherein the labeling technique is configured by configuring a label for the technique in the full-scale question library, and the label reflects the attribute of the transaction order. Therefore, in the embodiment of the present invention, when performing questionnaire configuration, the server 502 determines an intention set from the preset intention library according to the service attribute of the target transaction list, where the service attribute of the intention is the same as that of the target transaction list, so as to reduce the range of intention to be selected, and the terminal device 501 determines the target intention from the intention set with a smaller range of intention, so that the efficiency of questionnaire configuration can be improved; the terminal device 501 matches the tagged phone technology contained in the target intention with the attribute of the target transaction list, so that the target phone technology corresponding to the target intention can be determined, the tagged operation of the tag is configured through the dialogue technology, different supervision requirements which change frequently are adapted, and the flexibility of questionnaire configuration is improved.
It will be appreciated by those skilled in the art that embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flowchart illustrations and/or block diagrams, and combinations of flows and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The foregoing description of the embodiments has been provided for the purpose of illustrating the general principles of the invention, and is not meant to limit the scope of the invention, but to limit the invention to the particular embodiments, and any modifications, equivalents, improvements, etc. that fall within the spirit and principles of the invention are intended to be included within the scope of the invention.
Claims (9)
1. A questionnaire configuration method, comprising:
the terminal equipment determines the service attribute of the target transaction list by extracting the keyword of the target transaction list and sends the service attribute of the target transaction list to the server;
the server determines an intention set formed by intents with the same business attribute as the target transaction list from a preset intention library; each intention in the preset intention library is configured with a service attribute; the intention is configured by a tagging call with the same intention in the full-scale question bank, the tagging call is configured by configuring tags for the call in the full-scale question bank, and the tags reflect the attribute of the transaction list;
the terminal equipment determines a target intention from the intention set determined by the server according to the intention selection instruction;
the terminal equipment matches the tagged phone technology contained in the target intention with the attribute of the target transaction list, and determines the target phone technology corresponding to the target intention so as to form a questionnaire corresponding to the target transaction list;
the questionnaire configuration method further comprises the following steps:
the terminal equipment forms a labeled conversation for the conversation configuration label in the full-quantity question bank according to the label configuration instruction;
the terminal equipment configures tagged speech technology with the same intention in the full-quantity question library into the intention according to the intention configuration instruction to form a preset intention library.
2. The questionnaire configuration method according to claim 1, wherein the questionnaire configuration method is performed in a visual interface of a terminal device, the questionnaire configuration method further comprising:
the server renders each intention in the preset intention library into a dragging element on the visual interface of the terminal equipment, and renders the intention option of each intention in the preset intention library into an anchor point of the dragging element on the visual interface of the terminal equipment; the anchor point comprises a link anchor point and an end anchor point, wherein the link anchor point is linked between the former dragging element and the latter dragging element, and the end anchor point is linked with the former dragging element.
3. The questionnaire configuration method according to claim 2, wherein the terminal device determines a target intention from the intention set according to the intention selection instruction, comprising:
the terminal equipment receives a dragging instruction aiming at a dragging element and input by a user on a visual interface, and determines a target intention according to the dragging instruction; the target intents include at least a first target intent rendered as a first drag element and a second target intent rendered as a second drag element; linking the first target intent and the second target intent by a linking anchor formed by intent options of the first target intent; the ending anchor formed by the intent options of the second target intent links the second target intent.
4. The questionnaire configuration method of claim 1, wherein the questionnaire configuration method further comprises:
and the terminal equipment configures the service attribute for each intention in the preset intention library according to the service attribute configuration instruction.
5. The questionnaire configuration method according to claim 4, wherein the service attribute configuration instruction includes a first service attribute configuration instruction, the service attribute includes a first level service attribute, and the terminal device configures the service attribute for each intention in the preset intention library according to the service attribute configuration instruction, including:
and the terminal equipment configures the first-level business attribute for the intention in the preset intention library according to the first business attribute configuration instruction.
6. The questionnaire configuration method according to claim 5, wherein the service attribute configuration instruction further comprises a second service attribute configuration instruction, the service attribute further comprises a second level service attribute, and the first level service attribute comprises a plurality of second level service attributes, and the terminal device configures the service attribute for each intention in the preset intention library according to the service attribute configuration instruction, comprising:
and the terminal equipment configures the second-level business attribute for the intention of the business attribute for the first business-level attribute according to the second business attribute configuration instruction.
7. A questionnaire configuration system, comprising:
terminal equipment and a server;
the terminal equipment is used for determining the service attribute of the target transaction list by extracting the keyword of the target transaction list and sending the service attribute of the target transaction list to the server;
the server is used for determining an intention set formed by intents with the same business attribute as the target transaction list from a preset intention library; each intention in the preset intention library is configured with a service attribute; the intention is configured by a tagging call with the same intention in the full-scale question bank, the tagging call is configured by configuring tags for the call in the full-scale question bank, and the tags reflect the attribute of the transaction list;
the terminal equipment is also used for determining a target intention from the intention set according to the intention selection instruction;
the terminal equipment is also used for matching the tagged phone technology contained in the target intention with the attribute of the target transaction list, and determining the target phone technology corresponding to the target intention so as to form a questionnaire corresponding to the target transaction list;
the terminal equipment is also used for forming a labeled conversation for the conversation configuration label in the full-volume question bank according to the label configuration instruction; and configuring the labeled speech technology with the same intention in the full-scale question library as the intention according to the intention configuration instruction to form a preset intention library.
8. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the processor implements the questionnaire configuration method of any of claims 1 to 6 when executing the computer program.
9. A computer-readable storage medium, characterized in that the computer-readable storage medium stores a computer program for executing the questionnaire configuration method of any one of claims 1 to 6.
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| CN114219320A (en) * | 2021-12-17 | 2022-03-22 | 中国建设银行股份有限公司 | Object evaluation method and device, electronic equipment and storage medium |
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