CN111144905A - Questionnaire configuration method, system, computer device and computer-readable storage medium - Google Patents
Questionnaire configuration method, system, computer device and computer-readable storage medium Download PDFInfo
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Abstract
The invention discloses a questionnaire configuration method, a system, computer equipment and a computer readable storage medium, wherein the method comprises the following steps: the terminal equipment determines the service attribute of the target transaction list; the server determines an intention set formed by intentions with the same service attribute as the target transaction list from a preset intention library; the terminal equipment determines a target intention from the intention set according to the intention selection instruction; and the terminal equipment matches the tagged dialogues contained in the target intention with the attributes of the target transaction list, and determines the target dialogues corresponding to the target intention. When the questionnaire configuration is carried out, the server determines an intention set from the preset intention library according to the service attribute of the target transaction list, reduces the range of intentions to be selected, determines the target intention from the intention set with smaller intention range, and can improve the efficiency of questionnaire configuration; through the labeling operation of the configuration tags of the dialogues, different supervision requirements which are changed frequently are met, and the flexibility of questionnaire configuration is improved.
Description
Technical Field
The present invention relates to the field of computer technologies, and in particular, to a questionnaire configuration method, system, computer device, and computer-readable storage medium.
Background
This section is intended to provide a background or context to the embodiments of the invention that are recited in the claims. The description herein is not admitted to be prior art by inclusion in this section.
The return visit system is a common method used by enterprises to conduct product or service satisfaction survey, customer consumption behavior survey and customer maintenance. It is a more common method to return visits by means of a questionnaire. For more accurate return visit, it becomes critical to configure different types of questionnaires for different services or scenes. Each topic in the questionnaire may have different dialects, each topic may have different answers, and selecting different answers may jump to different next topics.
Generally speaking, the questionnaire configuration system will cover all the specific dialects of the problem, with different questionnaires for different regions based on regulatory requirements. In addition, different business scenes are faced when the questionnaire is configured, and the actual questionnaire configuration is more complicated. At present, when a questionnaire is configured, specific contents of topics need to be edited, options are added to each topic, and answers and descriptions of the options are edited. Each answer corresponding to a different next topic. Configuring a new questionnaire is from the first node configuration to the last, similar to the workflow configuration. The following operations need to be performed for each node: selecting a dialect, configuring variable parameters, configuring an answer, and configuring the next question of the answer from a vast full-scale question bank. Different dialects are used in different regions and different service scenes, and a plurality of sets of questionnaires need to be configured for the same service scene, so that the questionnaire configuration efficiency is extremely low. In addition, the current questionnaire configuration method cannot adapt to frequent changes of supervision requirements, so that the flexibility of questionnaire configuration is greatly reduced.
Therefore, the conventional questionnaire layout method has the problems of low layout efficiency and poor flexibility.
Disclosure of Invention
The embodiment of the invention provides a questionnaire configuration method, which is used for improving the efficiency and the flexibility of questionnaire configuration and comprises the following steps:
the terminal equipment determines the service attribute of the target transaction list by extracting the keywords of the target transaction list and sends the service attribute of the target transaction list to the server;
the server determines an intention set formed by intentions with the same service attribute as the target transaction list from a preset intention library; each intention in the preset intention library is configured with a service attribute; the intention is configured by the tagging technology with the same intention in the full-scale question bank, the tagging technology is configured by the tags of the language technology in the full-scale question bank, and the tags reflect the attributes of the transaction list;
the terminal equipment determines a target intention from an intention set determined by the server according to the intention selection instruction;
and the terminal equipment matches the tagged dialogs contained in the target intention with the attributes of the target trading list, determines the target dialogs corresponding to the target intention, and forms a questionnaire corresponding to the target trading list.
The embodiment of the invention also provides a questionnaire configuration system, which is used for improving the efficiency and the flexibility of questionnaire configuration and comprises the following components:
a terminal device and a server;
the terminal equipment is used for determining the service attribute of the target transaction list by extracting the keywords of the target transaction list and sending the service attribute of the target transaction list to the server;
the server is used for determining an intention set formed by intentions with the same service attributes as the target transaction list from a preset intention library; each intention in the preset intention library is configured with a service attribute; the intention is configured by the tagging technology with the same intention in the full-scale question bank, the tagging technology is configured by the tags of the language technology in the full-scale question bank, and the tags reflect the attributes of the transaction list;
the terminal equipment is also used for determining a target intention from the intention set according to the intention selection instruction;
and the terminal equipment is also used for matching the tagged dialogs contained in the target intention with the attributes of the target trading list, and determining the target dialogs corresponding to the target intention so as to form a questionnaire corresponding to the target trading list.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor realizes the questionnaire configuration method when executing the computer program.
An embodiment of the present invention further provides a computer-readable storage medium, where a computer program for executing the above questionnaire configuration method is stored in the computer-readable storage medium.
In the embodiment of the invention, each intention in the preset intention library is configured with a business attribute, and the intention is configured by a labeling technique with the same intention in the full-scale question library, wherein the labeling technique is formed by configuring a label for the technique in the full-scale question library, and the label reflects the attribute of the transaction list. Therefore, when the questionnaire configuration is carried out, the terminal device determines an intention set from the preset intention library according to the service attribute of the target transaction list, the service attribute of the intention in the intention set is the same as the service attribute of the target transaction list, so that the intention range to be selected is narrowed, the server determines the target intention from the intention set with a smaller intention range, and the questionnaire configuration efficiency can be improved; the terminal equipment matches the tagged dialect contained in the target intention with the attribute of the target transaction list, so that the target dialect corresponding to the target intention can be determined, the tagging operation of the tag is configured through the dialect, different frequently-changing supervision requirements are met, and the flexibility of questionnaire configuration is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts. In the drawings:
fig. 1 is a flowchart illustrating an implementation of a questionnaire configuration method according to an embodiment of the present invention;
fig. 2 is a flowchart of another implementation of a questionnaire configuration method provided by the embodiment of the present invention;
fig. 3 is a flowchart of another implementation of the questionnaire configuration method according to the embodiment of the present invention;
fig. 4 is a flowchart illustrating implementation of step 303 in the questionnaire configuration method according to the embodiment of the present invention;
fig. 5 is a schematic structural diagram of a questionnaire configuration system according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention more apparent, the embodiments of the present invention are further described in detail below with reference to the accompanying drawings. The exemplary embodiments and descriptions of the present invention are provided to explain the present invention, but not to limit the present invention.
Fig. 1 shows an implementation flow of a questionnaire configuration method provided by an embodiment of the present invention, and for convenience of description, only the relevant parts of the embodiment of the present invention are shown, which are detailed as follows:
as shown in fig. 1, the questionnaire configuration method includes:
102, the server determines an intention set formed by intentions with the same service attribute as the target transaction list from a preset intention library; each intention in the preset intention library is configured with a service attribute; the intention is configured by the tagging technology with the same intention in the full-scale question bank, the tagging technology is configured by the tags of the language technology in the full-scale question bank, and the tags reflect the attributes of the transaction list;
103, the terminal equipment determines a target intention from an intention set determined by the server according to an intention selection instruction;
and 104, the terminal equipment matches the tagged dialogs contained in the target intention with the attributes of the target trading list, and determines the target dialogs corresponding to the target intention so as to form a questionnaire corresponding to the target trading list.
In the embodiment of the invention, the user can utilize the terminal equipment and the server to carry out questionnaire configuration through interaction with the terminal equipment. The terminal device may include a mobile terminal such as a smart phone and a palm computer, and may also include a terminal device such as a personal computer. In addition, it can be understood by those skilled in the art that the terminal device may also be other terminal devices besides the mobile terminal, the personal computer, and the like, for example, a touch control all-in-one machine, and the embodiment of the present invention is not limited thereto.
In the embodiment of the present invention, the full-scale topic library is a topic library set formed by all dialogs, and contains a large number of even massive dialogs required for configuring the questionnaire. In addition, dialogs in the full-scale question bank can be adjusted and updated according to actual needs and specific situations so as to adapt to changes and development of actual situations. For example, untimely, outdated utterances can be culled from the full-scale problem bank; for example, new dialogs are added to the full-scale problem bank to adapt to the development of the actual situation, and for example, some individual dialogs in the full-scale problem bank are adjusted to adapt to the supervision change.
The transaction bill includes service transaction bills in different application fields, such as insurance policy in insurance field, physical examination bill in medical field, financial transaction bill in financial field, and the like. In the embodiments of the present invention, a policy in the insurance field is described as an example.
Dialects in the full-scale library have different expressions under different conditions and conditions. For example, the questionnaire is "ask you for a certain person" when the area where the client is located is area 1, and "ask you for a certain person" when the area where the client is located is area 2? "and" ask you how you are someone when the customer is in the area of area 3? "and the like. As another example, the questionnaire jargon is "ask your birth year and month is when the customer is under 25 years old? "asking if your age is between 25 and 40" when the customer is 25-40 years old, and "asking if your age is over 60" when the customer is over 60 years old? "and the like. Here, the region (region 1, region 2, region 3, etc.) to which the client belongs, and the client's age (under 25 years old, between 25 and 40 years old, and over 60 years old) reflect attributes of the policy, and we can configure the client region, client's age, etc. as tags of dialect. For example, the label of "ask you how you are" is region 1, the "ask you how you are? "tag is region 2, and saying" ask you how is someone? "is labeled as region 3; the word "ask for your year and month of birth? "a label under 25 years old, a label between 25 and 40, and a label between 60 and 25? "is 60 years old or older, and so on. To this end, tags are configured for the utterances in the full-scale library, respectively, to form tagged utterances. Tagged words, words with tags.
In addition, it can be seen from the above example that the jargon "ask you how a certain person is", the jargon "ask you how a certain person is? "and saying" ask you how do you are someone? "although the expressions are different, but have the same meaning, i.e. whether or not oneself? Therefore, the tagging technique after the tag is configured can be configured as "true or false" with the same intention. In addition, the jargon "ask your date of birth? "saying," ask for your age between 25 and 40, "and" ask for your age over 60 years? "have the same intention at the same time, i.e., year and month (or age) of birth", and thus the above tagging technique may be configured to have the same intention "year and month (or age) of birth". For example, when describing a note to an applicant, the note may be described in the form of expression 1, expression 2, expression 3, and the like based on different conditions, and although the expressions are different, they all have the same intention, i.e., note, and therefore the labeling process described above may be configured as the same intention "note" and the like. It can be seen that one intention is summarized by multiple tagged words, i.e. one intention corresponds to multiple tagged words, and the multiple tagged words have the same intention. Therefore, tagged words with the same intention in the full-scale question library can be respectively configured as the intention, and a preset intention library is formed for the use in questionnaire configuration.
In view of the large or even massive number of words in the full-scale topic library, even if the tagged words with the same intention are configured as the intention, the formed preset intention library still contains a large number of intentions. In addition, policy service attributes for different application domains are different. For example, the business attributes of a policy may include people's life insurance, car insurance, accident insurance, and the like. Thus, the business attributes of the policy may be understood as the business domain to which the policy corresponds.
Therefore, in order to further improve the efficiency of questionnaire configuration and facilitate the determination of target intentions from the business attributes corresponding to the policy, a plurality of intentions with the same business attribute can be formed into an intention set by the server, so that the configured intentions can be divided into a plurality of intention sets according to different business attributes, and the business attributes of the intentions in each intention set are the same. In this way, when the questionnaire is configured, only an intention set which is the same as the business attribute of the policy needs to be determined, and a target intention is determined from the intention set, and the intention which is different from the business attribute of the policy does not need to be concerned, so that the intention range to be selected is narrowed, and the efficiency of questionnaire configuration can be greatly improved.
Therefore, the terminal equipment can extract the keywords of the target transaction list and determine the service attribute of the target transaction list according to the keywords of the target transaction list. For example, when the target transaction order is a policy, first, the business attributes of the policy, such as life insurance, car insurance, accident insurance, etc., are determined. For example, keywords corresponding to different service attributes may be set in advance, and after the keywords corresponding to different service attributes are matched, the terminal device determines the service attribute corresponding to the target transaction order according to the keywords. If the service attribute of the insurance policy is the car insurance, the terminal equipment only needs to determine the target intention from the intention set with the service attribute as the car insurance, and the questionnaire configuration efficiency can be further improved.
While the terminal device may determine the desired target intent from a set of intents, one intent corresponds to multiple tagged words having the same intent, and a specific word is required when performing questionnaire configuration for a target transaction order (e.g., a target insurance policy). At this time, the terminal device matches the tagged dialogs contained in the target intention with the attributes in the target transaction sheet to determine the specific target dialogs.
For example, a tagging jargon included in the target intention "i/o" ask you how you are somebody "corresponds to a tag of region 1, a jargon" ask you how you are somebody? "the corresponding label is region 2, and the jargon" ask you how is someone? "the corresponding label is region 3. When the customer region attribute in the policy is region 2, the target terminology obtained by matching the target intention with the policy attribute is "ask for a certain question of you? ". As another example, the target intent "year-of-birth (age)" includes a tagging phrase "asking for your year-of-birth yes? "corresponding label is under 25 years of age," ask if your age is between 25 and 40 "corresponding label is between 25 and 40," and "ask if your age is over 60 years? "corresponding label is over 60 years old. When the age attribute of the customer in the policy is 25 to 40, the target language obtained by matching is "ask whether your age is between 25 and 40". Accordingly, the terminal device can respectively match the determined target intentions with different attributes in the policy, determine a specific target language applicable to the target policy corresponding to each target intention, and form a questionnaire for the target transaction policy (target policy) after all the specific target languages are determined. Therefore, when the questionnaire is configured, the terminal equipment only needs to determine the target intention from the preset intention library, and then matches the tagged dialogues included by the target intention with the attributes of the target transaction list, so that the questionnaire suitable for the target transaction list can be determined, the specific dialogues do not need to be edited one by one, and the questionnaire configuration efficiency is improved.
In the embodiment of the invention, each intention in the preset intention library is configured with a business attribute, and the intention is configured by a labeling technique with the same intention in the full-scale question library, the labeling technique is configured by a label for the technique in the full-scale question library, and the label reflects the attribute of the transaction list. Therefore, when the questionnaire configuration is carried out, the server determines an intention set from the preset intention library according to the service attribute of the target transaction list, the service attribute of the intention in the intention set is the same as the service attribute of the target transaction list, the intention range to be selected is further narrowed, the terminal equipment determines the target intention from the intention set with a smaller intention range, and the questionnaire configuration efficiency can be improved; the terminal equipment matches the tagged dialect contained in the target intention with the attribute of the target transaction list, so that the target dialect corresponding to the target intention can be determined, the tagging operation of the tag is configured through the dialect, different frequently-changing supervision requirements are met, and the flexibility of questionnaire configuration is improved.
Fig. 2 shows another implementation flow of the questionnaire configuration method provided by the embodiment of the present invention, and for convenience of description, only the relevant parts of the embodiment of the present invention are shown, and the following details are described below:
in an embodiment of the present invention, in order to further improve efficiency of questionnaire configuration, the questionnaire configuration method is performed in a visualization interface of a terminal device, and as shown in fig. 2, the method for questionnaire configuration further includes:
In the foregoing embodiments, we have set forth the meaning of the intent and briefly the process of configuring the intent. It can be seen that there are two different answers "yes" and "no" for the intention "i.e." i.m. "and there are multiple different answers" under 25 "," between 25 and 40 "and" over 60 ", for the intention" year of birth ", possibly including also the answer" between 40 and 60 ". We can refer to the answers to these intentions as intent options. It will also be appreciated that the intentions followed by different intent options in the questionnaire are different, i.e., the intentions following the intent option "yes" are different than the intentions following the intent option "no". The intention is associated with the intention option through the previous intention.
In the embodiment of the invention, in order to further improve the efficiency of questionnaire configuration, the server may render the intention as a drag element on the terminal device visualization interface, and the server renders the intention option corresponding to the intention as an anchor point of the drag element on the terminal device visualization interface. It should be noted that the anchor point includes a link anchor point and an end anchor point. Wherein the link anchor is connected between a previous drag element (previous intent) and a next drag element (next intent); whereas the end anchor only links the previous drag element (previous intent) and thereafter does not link the next drag element (next intent). Generally, the link anchor point appears in the middle of the questionnaire, while the end anchor point appears at the end of the questionnaire.
Therefore, the server renders the intentions into drag elements on the terminal equipment visual interface, and renders intention options of the intentions into anchor points of the drag elements on the terminal equipment visual interface, so that when the terminal equipment determines the target intentions, the target intentions can be quickly determined only by executing drag instructions to drag the drag elements (namely the intentions), and meanwhile, the former intentions and the latter intentions are associated through the intention options of the former intentions, and therefore, the efficiency of questionnaire configuration can be further improved.
In the embodiment of the invention, the server renders each intention into the dragging element on the terminal equipment visual interface, and the server renders the intention option of each intention into the anchor point of the dragging element on the terminal equipment visual interface, so that the efficiency of questionnaire configuration can be further improved.
In an embodiment of the present invention, in order to further improve efficiency of questionnaire configuration, as shown in fig. 2, step 103, the terminal device determines a target intention from an intention set according to an intention selection instruction, including:
202, receiving a dragging instruction aiming at a dragging element input by a user on a visual interface by the terminal equipment, and determining a target intention according to the dragging instruction; the target intent includes at least a first target intent rendered as a first drag element and a second target intent rendered as a second drag element; a link anchor formed by the intent option of the first target intent links the first target intent and the second target intent; an end anchor formed by the intent options of the second target intent links the second target intent.
In the embodiment of the invention, the questionnaire configuration method is carried out in the visual interface of the terminal equipment, so that the questionnaire configuration efficiency is improved, and the intuitiveness of the questionnaire configuration is improved. In addition, the visual interface of the terminal device comprises a canvas, when the questionnaire configuration is performed in the visual interface of the terminal device, the terminal device can drag the drag element to the canvas of the visual interface by receiving a drag instruction aiming at the drag element (namely, the intention) input by a user on the visual interface, and the terminal device can determine the target intention according to the drag instruction. In addition, quick functions of saving, cancelling, next step, navigation, canvas size matching, amplification and the like are provided in the visual interface of the terminal equipment. Namely, in the embodiment of the invention, the terminal equipment can select the target intention by receiving the dragging instruction of the dragging element, thereby further improving the efficiency of questionnaire configuration.
The target intentions at least comprise a first target intention rendered into a first dragging element by the server and a second target intention rendered into a second dragging element by the server. For example, a first target intent rendered by the server into a first drag element may be a beginning portion of a questionnaire and a second target intent rendered by the server into a second drag element may be an ending portion of the questionnaire. The anchor point formed by the intention option of the first target intention is a link anchor point, the anchor point formed by the intention option of the second target intention is an end anchor point, the link anchor point formed by the intention option of the first target intention links the first target intention and the second target intention, the end anchor point formed by the intention option of the second target intention links the second target intention, and other target intentions are not linked.
In the embodiment of the invention, the terminal equipment receives the dragging instruction aiming at the dragging element input by the user on the visual interface, and determines the target intention according to the dragging instruction, so that the efficiency of questionnaire configuration can be further improved.
Fig. 3 illustrates a further implementation flow of the questionnaire configuration method provided by the embodiment of the present invention, and for convenience of description, only the relevant parts of the embodiment of the present invention are shown, and the following details are described below:
in an embodiment of the present invention, in order to further improve efficiency and flexibility of questionnaire configuration, as shown in fig. 3, the method for questionnaire configuration further includes:
To improve the efficiency of questionnaire configuration, the utterances in the full-scale question bank may be pre-tagged to form tagged utterances. Specifically, when configuring the tag, the user interacts with the terminal device, and the terminal device may perform tagging configuration operation by receiving a tag configuration instruction. In addition, in order to improve flexibility of questionnaire configuration, the terminal device can modify and adjust the tags of the tagging dialect with configured tags according to the tag modification instruction so as to adapt to the requirement of actual development. Wherein the configured tags reflect attributes of the transaction order.
In the embodiment of the invention, the terminal equipment configures the label for the voice operation in the full-scale question bank in advance through the label configuration instruction to form the tagged voice operation for the subsequent configuration intention, so that the efficiency and the flexibility of questionnaire configuration can be further improved.
In an embodiment of the present invention, in order to further improve efficiency of questionnaire configuration, as shown in fig. 3, the method for questionnaire configuration further includes:
and step 302, the terminal equipment configures the labeling dialogs with the same intention in the full-scale question library into the intention according to the intention configuration instruction to form a preset intention library.
In order to further improve the efficiency of questionnaire configuration, tagged words with the same intention in the full-scale question bank can be configured as the intention in advance, so as to form a preset intention bank for use in subsequent questionnaire configuration. Specifically, the user interacts with the terminal device, and the terminal device may configure the intention for the tagged words with the same intention according to the intention configuration instruction. The specific intended configuration process may be referred to the description of the first embodiment of the present invention and will not be described in detail herein.
In the embodiment of the invention, the terminal equipment configures the tagged words with the same intention in the full-scale question library into the intention through the intention configuration instruction, and a preset intention library is formed in advance, so that the efficiency of questionnaire configuration can be further improved.
In an embodiment of the present invention, in order to further improve efficiency of questionnaire configuration, as shown in fig. 3, the method for questionnaire configuration further includes:
In order to further improve the efficiency of questionnaire configuration, each intention in the preset intention library can be configured with a business attribute in advance, so that the intentions with the same business attribute can be classified, and the efficiency of questionnaire configuration can be further improved. Specifically, the user may interact with the terminal device, and the terminal device configures the service attribute for each intention in the preset intention library according to the service attribute configuration instruction. The specific intended configuration process may be combined with the description of the second embodiment of the present invention and will not be described in detail herein.
In the embodiment of the invention, the terminal equipment configures the service attribute for each intention in the preset intention library according to the service attribute configuration instruction so as to be used during questionnaire configuration, and the questionnaire configuration efficiency can be further improved.
Fig. 4 shows an implementation flow of step 303 in the questionnaire configuration method provided by the present invention, and for convenience of description, only the parts related to the embodiment of the present invention are shown, and the details are as follows:
in an embodiment of the present invention, to further improve efficiency of questionnaire configuration, the service attribute configuration instruction includes a first service attribute configuration instruction, and the service attribute includes a first-level service attribute. As shown in fig. 4, in step 303, the terminal device configures a service attribute for each intention in a preset intention library according to the service attribute configuration instruction, where the configuring includes:
In the embodiment of the present invention, for example, the first-level service attributes include service attributes such as people's life insurance, car insurance, accident insurance, and injury insurance. The user can interact with the terminal device, and when the terminal device configures the service attribute for the intention in the preset intention library according to the first service attribute configuration instruction, the terminal device can configure the service attribute of the intention in the preset intention library as the first-level service attribute of people's life insurance, car insurance, accident insurance, injury insurance and the like. In this way, when the first-level service attribute of the policy is determined during questionnaire configuration, the terminal device can determine the target intention from the intentions with the same service attribute as the policy, thereby further improving the efficiency of questionnaire configuration.
In an embodiment of the present invention, the service attribute configuration instruction includes a second service attribute configuration instruction, the service attribute includes a second-level service attribute, and the first-level service attribute includes a plurality of second-level service attributes. As shown in fig. 4, in step 303, the terminal device configures a service attribute for each intention in a preset intention library according to the service attribute configuration instruction, and further includes:
and step 402, the terminal equipment configures a second-level service attribute for the intention that the service attribute is the first service level attribute according to the second service attribute configuration instruction.
In an embodiment of the invention, each first-level service attribute comprises a plurality of second-level service attributes. For example, the first-level service attribute car insurance includes a plurality of second-level service attributes such as a new car insurance ticket, a car insurance claim, a car insurance suspicion and the like, in order to further improve the efficiency of questionnaire configuration, a target intention is determined from a smaller intention range, a user can interact with the terminal device, the terminal device continues to configure the second-level service attributes for the intention configured with the first service attributes according to a second service attribute configuration instruction, and the smaller intention range is divided. In the questionnaire configuration, when the second-level business attribute of the policy is determined, the target intention can be directly determined from the smaller intention range which is the same as the business attribute of the policy, thereby further improving the efficiency of questionnaire configuration. For example, when the second-level business attribute of the insurance policy is an automobile insurance claim, the second-level business attribute is determined to be the intention range of the automobile insurance claim, so that the target attribute is determined from the smaller intention range, and the efficiency of questionnaire configuration is further improved.
The embodiment of the present invention further provides a questionnaire configuration system, which is described in the following embodiments. Because the principle of solving the problems of these systems is similar to the questionnaire configuration method, the implementation of these systems can be referred to the implementation of the method, and the repeated details are not repeated.
Fig. 5 shows functional modules of a questionnaire configuration system provided by an embodiment of the present invention, and for convenience of description, only parts related to the embodiment of the present invention are shown, and detailed as follows:
referring to fig. 5, the questionnaire configuration system is configured to perform each step in the embodiment corresponding to fig. 1, and please refer to fig. 1 and the related description in the embodiment corresponding to fig. 1 specifically, which is not described herein again. In the embodiment of the present invention, the questionnaire configuration system includes terminal device 501 and server 502.
The terminal device 501 is configured to determine a service attribute of the target transaction order by extracting the keyword of the target transaction order, and send the service attribute of the target transaction order to the server.
The server 502 is used for determining an intention set formed by intentions with the same service attribute as the target trading order from a preset intention library; each intention in the preset intention library is configured with a service attribute; the intention is configured by the tagging words with the same intention in the full-scale question bank, the tagging words are configured by the tags of the words in the full-scale question bank, and the tags reflect the attributes of the transaction list.
The terminal device 501 is further configured to determine a target intention from the intention set according to the intention selection instruction.
The terminal device 501 is further configured to match the tagged dialogs included in the target intent with the attributes of the target transaction order, and determine a target dialogs corresponding to the target intent, so as to form a questionnaire corresponding to the target transaction order.
In the embodiment of the invention, each intention in the preset intention library is configured with a business attribute, and the intention is configured by a labeling technique with the same intention in the full-scale question library, the labeling technique is configured by a label for the technique in the full-scale question library, and the label reflects the attribute of the transaction list. Therefore, when the questionnaire configuration is performed, the server 502 determines an intention set from the preset intention library according to the service attribute of the target transaction order, the service attribute of the intention in the intention set is the same as the service attribute of the target transaction order, so that the intention range to be selected is narrowed, the terminal device 501 determines the target intention from the intention set with a smaller intention range, and the questionnaire configuration efficiency can be improved; the terminal device 501 matches the tagged dialect contained in the target intention with the attribute of the target transaction list, so that the target dialect corresponding to the target intention can be determined, the tagging operation of the tag is configured through the dialect, different frequently-changing supervision requirements are met, and the flexibility of questionnaire configuration is improved.
In an embodiment of the present invention, in order to further improve efficiency of questionnaire configuration, the questionnaire configuration method is performed in a visual interface of the terminal device 501, and the questionnaire configuration system is further configured to perform each step in the embodiment corresponding to fig. 2, specifically refer to fig. 2 and related descriptions in the embodiment corresponding to fig. 2, which are not described herein again. In the embodiment of the invention: the server 502 is further configured to render each intention in the preset intention library as a dragged element on the terminal device visualization interface, and render an intention option of each intention in the preset intention library as an anchor point of the dragged element on the terminal device visualization interface; the anchor point comprises a link anchor point and an end anchor point, the link anchor point is linked between a previous dragging element and a next dragging element, and the end anchor point is linked with the previous dragging element.
In the embodiment of the invention, the server 502 renders each intention in the preset intention library as a dragging element on the terminal device visualization interface, and renders an intention option of each intention in the preset intention library as an anchor point of the dragging element on the terminal device visualization interface, so as to be used when configuring the intention, and the efficiency of questionnaire configuration can be further improved.
In an embodiment of the present invention, in order to further improve efficiency of questionnaire configuration, in the questionnaire configuration system:
the terminal device 501 is further configured to receive a drag instruction for the drag element, which is input by the user on the visualization interface, and determine a target intention according to the drag instruction; the target intent includes at least a first target intent rendered as a first drag element and a second target intent rendered as a second drag element; a link anchor formed by the intent option of the first target intent links the first target intent and the second target intent; an end anchor formed by the intent options of the second target intent links the second target intent.
In the embodiment of the present invention, the terminal device 501 receives a drag instruction for the drag element, which is input by the user on the visualization interface, determines the target intention according to the drag instruction, and performs a drag operation on the drag element through the drag instruction to determine the target intention, so that the efficiency of questionnaire configuration can be further improved.
In an embodiment of the present invention, in order to further improve efficiency of questionnaire configuration, the questionnaire configuration system is further configured to perform each step in the embodiment corresponding to fig. 3, and please refer to fig. 3 and the related description in the embodiment corresponding to fig. 3 specifically, which is not described herein again. In the embodiment of the invention:
the terminal device 501 is further configured to configure tags for the dialogs in the full-scale question bank according to the tag configuration instruction to form tagged dialogs.
In the embodiment of the present invention, the terminal device 501 forms tagged dialogs for the dialogs configuration tags in the full-scale question bank according to the tag configuration instruction, so as to be used when configuring intents, thereby further improving the efficiency of questionnaire configuration.
In an embodiment of the present invention, in order to further improve efficiency of questionnaire configuration, in the questionnaire configuration system:
the terminal device 501 is further configured to configure tagging dialogs with the same intention in the full-scale question library as the intention according to the intention configuration instruction, so as to form a preset intention library.
In the embodiment of the present invention, the terminal device 501 configures the tagged words with the same intention in the full-scale question library into the intention forming preset intention library according to the intention configuration instruction, so as to be used when configuring the questionnaire, thereby further improving the efficiency of configuring the questionnaire.
In an embodiment of the present invention, in order to further improve efficiency of questionnaire configuration, in the questionnaire configuration system: the terminal device 501 is further configured to configure a service attribute for each intention in the preset intention library according to the service attribute configuration instruction.
In the embodiment of the present invention, the terminal device 501 configures a service attribute for each intention in the preset intention library according to the service attribute configuration instruction, and divides different service attributes for the intentions, so as to narrow the scope of the intentions to be selected, thereby further improving the efficiency of questionnaire configuration.
In an embodiment of the present invention, to further improve efficiency of questionnaire configuration, the service attribute configuration instruction includes a first service attribute configuration instruction, and the service attribute includes a first-level service attribute. The questionnaire configuration system is further configured to execute each step in the embodiment corresponding to fig. 4, specifically please refer to fig. 4 and the related description in the embodiment corresponding to fig. 4, which is not described herein again. In the embodiment of the invention:
the terminal device 501 is further configured to configure a first-level service attribute for the intention in the preset intention library according to the first service attribute configuration instruction.
In the embodiment of the present invention, the terminal device 501 configures a first-level service attribute for the intention in the preset intention library according to the first service attribute configuration instruction, and divides different service attributes for the intention to narrow the range of the intention to be selected when configuring the questionnaire, thereby further improving the efficiency of configuring the questionnaire.
In an embodiment of the present invention, the service attribute configuration instruction includes a second service attribute configuration instruction, the service attribute includes a second-level service attribute, and the first-level service attribute includes a plurality of second-level service attributes, in an embodiment of the present invention:
the terminal device 501 is further configured to configure a second-tier service attribute for the intention that the service attribute is the first service-tier attribute according to the second service attribute configuration instruction.
In the embodiment of the present invention, the terminal device 501 configures a second-tier service attribute for the intention of the service attribute being the first service-tier attribute according to the second service attribute configuration instruction, and further divides the intention of the service attribute being the first service-tier attribute into different second-tier service attributes, so as to further narrow the range of intentions to be selected during questionnaire configuration, and further improve the efficiency of questionnaire configuration.
The embodiment of the invention also provides computer equipment which comprises a memory, a processor and a computer program which is stored on the memory and can run on the processor, wherein the processor realizes the questionnaire configuration method when executing the computer program.
An embodiment of the present invention further provides a computer-readable storage medium, where a computer program for executing the above questionnaire configuration method is stored in the computer-readable storage medium.
In summary, in the embodiment of the present invention, each intention in the preset intention library is configured with a business attribute, and the intention is configured by a tagging technique with the same intention in the full-scale question library, the tagging technique is configured with a tag for the language in the full-scale question library, and the tag reflects the attribute of the transaction order. Therefore, when the questionnaire configuration is performed, the server 502 determines an intention set from the preset intention library according to the service attribute of the target transaction order, the service attribute of the intention in the intention set is the same as the service attribute of the target transaction order, so that the intention range to be selected is narrowed, the terminal device 501 determines the target intention from the intention set with a smaller intention range, and the questionnaire configuration efficiency can be improved; the terminal device 501 matches the tagged dialect contained in the target intention with the attribute of the target transaction list, so that the target dialect corresponding to the target intention can be determined, the tagging operation of the tag is configured through the dialect, different frequently-changing supervision requirements are met, and the flexibility of questionnaire configuration is improved.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The above-mentioned embodiments are intended to illustrate the objects, technical solutions and advantages of the present invention in further detail, and it should be understood that the above-mentioned embodiments are only exemplary embodiments of the present invention, and are not intended to limit the scope of the present invention, and any modifications, equivalent substitutions, improvements and the like made within the spirit and principle of the present invention should be included in the scope of the present invention.
Claims (10)
1. A questionnaire configuration method, comprising:
the terminal equipment determines the service attribute of the target transaction list by extracting the keywords of the target transaction list and sends the service attribute of the target transaction list to the server;
the server determines an intention set formed by intentions with the same service attribute as the target transaction list from a preset intention library; each intention in the preset intention library is configured with a service attribute; the intention is configured by the tagging technology with the same intention in the full-scale question bank, the tagging technology is configured by the tags of the language technology in the full-scale question bank, and the tags reflect the attributes of the transaction list;
the terminal equipment determines a target intention from an intention set determined by the server according to the intention selection instruction;
and the terminal equipment matches the tagged dialogs contained in the target intention with the attributes of the target trading list, determines the target dialogs corresponding to the target intention, and forms a questionnaire corresponding to the target trading list.
2. The questionnaire configuration method of claim 1, wherein the questionnaire configuration method is performed in a visualization interface of a terminal device, and the questionnaire configuration method further comprises:
the server renders each intention in the preset intention library into a dragging element on a terminal equipment visual interface, and renders an intention option of each intention in the preset intention library into an anchor point of the dragging element on the terminal equipment visual interface; the anchor point comprises a link anchor point and an end anchor point, the link anchor point is linked between a previous dragging element and a next dragging element, and the end anchor point is linked with the previous dragging element.
3. The questionnaire configuration method of claim 2, wherein the terminal device determines the target intent from the set of intentions according to the intent selection instruction, comprising:
the terminal equipment receives a dragging instruction aiming at a dragging element input by a user on a visual interface, and determines a target intention according to the dragging instruction; the target intent includes at least a first target intent rendered as a first drag element and a second target intent rendered as a second drag element; a link anchor formed by the intent option of the first target intent links the first target intent and the second target intent; an end anchor formed by the intent options of the second target intent links the second target intent.
4. The questionnaire configuration method of claim 1, wherein the questionnaire configuration method further comprises:
the terminal equipment configures the label for the phonetics in the full-scale question bank according to the label configuration instruction to form a labeled phonetics;
and the terminal equipment configures the labeling dialects with the same intention in the full-scale question library into the intention according to the intention configuration instruction to form a preset intention library.
5. The questionnaire configuration method of claim 1, wherein the questionnaire configuration method further comprises:
and the terminal equipment configures the service attribute for each intention in the preset intention library according to the service attribute configuration instruction.
6. The questionnaire configuration method of claim 5, wherein the service attribute configuration instruction comprises a first service attribute configuration instruction, the service attribute comprises a first-level service attribute, and the terminal device configures the service attribute for each intention in the preset intention library according to the service attribute configuration instruction, comprising:
and the terminal equipment configures a first-level service attribute for the intention in the preset intention library according to the first service attribute configuration instruction.
7. The questionnaire configuration method of claim 6, wherein the service attribute configuration instruction further comprises a second service attribute configuration instruction, the service attribute further comprises a second-tier service attribute, the first-tier service attribute comprises a plurality of second-tier service attributes, and the terminal device configures the service attribute for each intention in the preset intention library according to the service attribute configuration instruction, comprising:
and the terminal equipment configures the second-level service attribute for the intention that the service attribute is the first service level attribute according to the second service attribute configuration instruction.
8. A questionnaire configuration system, comprising:
a terminal device and a server;
the terminal equipment is used for determining the service attribute of the target transaction list by extracting the keywords of the target transaction list and sending the service attribute of the target transaction list to the server;
the server is used for determining an intention set formed by intentions with the same service attributes as the target transaction list from a preset intention library; each intention in the preset intention library is configured with a service attribute; the intention is configured by the tagging technology with the same intention in the full-scale question bank, the tagging technology is configured by the tags of the language technology in the full-scale question bank, and the tags reflect the attributes of the transaction list;
the terminal equipment is also used for determining a target intention from the intention set according to the intention selection instruction;
and the terminal equipment is also used for matching the tagged dialogs contained in the target intention with the attributes of the target trading list, and determining the target dialogs corresponding to the target intention so as to form a questionnaire corresponding to the target trading list.
9. A computer device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor implements the questionnaire configuration method of any of claims 1 to 7 when executing the computer program.
10. A computer-readable storage medium storing a computer program for executing the questionnaire configuring method according to any one of claims 1 to 7.
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