CN111144736A - Member mutual-help and rewarding method of unmanned vehicle intelligent-combination assistance system - Google Patents
Member mutual-help and rewarding method of unmanned vehicle intelligent-combination assistance system Download PDFInfo
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
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Abstract
The invention provides a member mutual-help and reward method of an intelligent association assistance system of an unmanned vehicle, belonging to the relevant technical field of unmanned driving. The method comprises a member mutual-help distribution system established on the basis of an intelligent-association assisting system of the unmanned vehicle, wherein the system comprises a member management module, an online customer service module, a task distribution module, a point reward module, a member point exchange module and a third-party service module. The help seeking information is classified and graded, and the help seeking information is matched with corresponding members to send out assistance tasks, so that the mutual help efficiency is accelerated, the accident handling time is shortened, and the loss is reduced; the point reward system improves the motivation of mutual help among members, and is beneficial to the popularization of an intelligent cooperation assistance system and the development of unmanned technology.
Description
Technical Field
The invention belongs to the technical field of unmanned driving, and relates to an intelligent cooperation assisting system for an unmanned vehicle, in particular to a member mutual assistance and rewarding method for the intelligent cooperation assisting system for the unmanned vehicle.
Background
The unmanned automobile is an intelligent automobile which senses road environment through a vehicle-mounted sensing system, automatically plans a driving route and controls the automobile to reach a preset target. The vehicle-mounted sensor is used for sensing the surrounding environment of the vehicle, and controlling the steering and the speed of the vehicle according to the road, the vehicle position and the obstacle information obtained by sensing, so that the vehicle can safely and reliably run on the road. The unmanned automobile integrates a plurality of technologies such as automatic control, a system structure, artificial intelligence, visual calculation and the like, is a product of high development of computer science, mode recognition and intelligent control technologies, is an important mark for measuring national scientific research strength and industrial level, and has wide application prospect in the fields of national defense and national economy.
Chinese patent literature discloses an intelligent cooperation assistance system for unmanned vehicles [ application number: CN 201811586771.8; publication No.: CN109800958A, comprising a drone, a cloud server and an assistance platform connected to a wireless network, wherein the drone is wirelessly connected to the cloud server and the assistance platform, and after the assistance platform detects that the drone stops driving, the real-time information of the unmanned equipment can be obtained through the cloud server, the assisting task is formulated, then the position coordinate of the unmanned equipment is taken as a positioning center, the assisting members with experience ability nearby are searched and matched according to the type of the accident case, the assisting members push the information content of the assisting task to arrive at the scene according to the system, the assisting members are enabled to eliminate the accident case generated by the unmanned equipment, after the unmanned vehicle driven by air-ride has emergencies such as unexpected road condition obstruction, unexpected collision, automobile failure and the like on the way, the assisting system can find out the corresponding professional assisting member to intervene in the assisting system, and can greatly reduce the processing time of the accident while giving consideration to the multi-party benefits.
The intelligent-linkage assisting system for the unmanned vehicle needs to classify and manage the help-seeking information when the help-seeking information is received, quickly search and screen the accident case types, match out nearby members with assisting ability, provide quick and effective help for the help-seeking person, save accident processing time, avoid time waste and reduce loss caused by accidents; meanwhile, an active and effective reward mechanism is needed to be provided, and the enthusiasm of mutual assistance among members is improved.
Disclosure of Invention
The invention aims to provide a member mutual-help and reward method of an intelligent association assisting system of an unmanned vehicle aiming at the problems in the prior art, and the device aims to solve the technical problems that: on the basis of the unmanned vehicle intelligent cooperation assisting system platform, the help seeking information is classified and nearby members with assisting ability are screened, the mutual help efficiency among the members is accelerated, a corresponding reward mechanism is formulated, the enthusiasm of mutual help among the members is improved, and the viscosity between the client and the intelligent cooperation assisting system is increased.
The purpose of the invention can be realized by the following technical scheme:
a member mutual-aid and reward method of an intelligent association assisting system of an unmanned vehicle comprises a member mutual-aid distribution system established on the basis of the intelligent association assisting system of the unmanned vehicle, and is characterized in that the member mutual-aid distribution system comprises a member management module, an online customer service module, a task distribution module, a point reward module, a member point exchange module and a third-party service module; the unmanned vehicle intelligent-combination assisting system comprises unmanned equipment, a cloud server and an assisting platform which are connected to a wireless network; the member management module comprises a member registration module, a member classification module and is used for daily management of members, the member registration module comprises an information registration unit and an information authentication unit, and the member classification module classifies the registered members according to occupation and personal skills; the member grading module grades the classified members, and each grade corresponds to a corresponding product section; the online customer service module comprises member online consultation, help seeking and online troubleshooting, and is used for performing manual intervention and customer service consultation on unmanned equipment in an accident case except for system assistance; the task allocation module comprises classification and grading of the help-seeking tasks, point reward corresponding to the tasks and sending of the assisting tasks; the point reward module comprises the sending of task reward, the confirmation of task completion and the acquisition of member task points; the third-party service module comprises a product transaction platform and an after-sale service platform and is used for managing a third-party service mechanism, and the third-party service mechanism can release marketing goods and service types on the product transaction platform; the member point exchange module is used for correspondingly exchanging points corresponding to commodities and services issued on the product transaction platform, the member points can be exchanged into corresponding commodities or services, and the member points can also be used as rewards for sending out help seeking tasks.
The member mutual-help distribution system established by the invention can rapidly assist the tasks by classifying and grading the tasks sent by the help seeking members and matching the corresponding members, and can make a corresponding point reward mechanism, the tasks of different types and grades correspond to different task points to assist the members to receive reward points after completing the tasks, and the points can be exchanged into commodities or services on a system platform, so that the accident solving efficiency is improved, the accident loss is reduced, the enthusiasm of mutual help among the members is increased, the viscosity between the client and the intelligent combined assistance system is increased, and the popularization of the intelligent combined assistance system is facilitated.
The unmanned equipment comprises an unmanned vehicle, and an alarm device, a camera device, a communication device, a positioning navigation device and a data acquisition device which are arranged on the unmanned vehicle; the cloud server comprises a central server for bearing an assistance platform, and a cloud database and a local database which are connected with the central server; the assistance platform comprises an administrator module, a system customer service module, an assistance member module and a task module; the administrator module is used for maintaining and upgrading a daily system, managing membership authority of the system, content information stored in a cloud database and a local database, and monitoring receiving and sending task requests among the modules in real time; the system customer service module performs manual auditing except system assistance on unmanned equipment of the accident case, and customer service consultation except system automatic member real-name identity information auditing; the assistant member module is used for managing assistant members which are individuals made of natural persons, recording personal information of the assistant members, storing the personal information in the cloud database and the local database, and receiving customer service requests of the assistant members; the task module formulates an assistance task according to the task request sent by the administrator module, takes the geographic coordinates of the accident vehicle as a positioning point and an accident category, screens and matches assistance members with corresponding task identities nearby to publish assistance task information to the assistance members, guides the assistance members to arrive at an accident scene, and handles accident cases generated by unmanned equipment.
The member classification module is used for classifying member types into police officers, rescue workers, overhaul workers, loss assessment workers and assistance workers, and the member classification takes professional information filled by registered members as priority; the police staff is preferentially corresponding to traffic polices, policemen and other staff with traffic accidents, the rescue staff is preferentially corresponding to doctors, nurses and other staff with medical experience, the maintainers are preferentially corresponding to the staff with the service of automobile repair, the damage determining staff is preferentially corresponding to lawyer and insurance staff, and the assisting staff is corresponding to auxiliary staff in the accident handling process.
The member grading module is used for grading the members into a first-level member, a second-level member and a third-level member, wherein the third-level member is an initial member and has certain capability of handling related accidents, the second-level member is a professional or a member with experience capability of handling related accidents, the first-level member is a senior professional or a member with rich experience of handling related accidents, and the first-level member enjoys priority when assisting in task pushing; the initial integral of the third-level member is 0, the corresponding integral segment is 0-49, the initial integral of the second-level member is 50, the corresponding integral segment is 50-99, the initial integral of the first-level member is 100, the corresponding integral segment is more than 100, the member integral reaches the initial integral value, and the member grade is improved.
Through classification and hierarchical management to the registered member, the management is convenient, and when an accident occurs, the matching can be performed quickly, so that unnecessary time waste is reduced, and the rescue efficiency is accelerated.
In the task allocation module, when a system customer service receives a help-seeking task, the help-seeking task is classified, and the task categories are divided into an alarm assisting task, an accidental collision task, a fault troubleshooting task, an insurance damage assessment task, a roadblock blockage troubleshooting task and a vehicle searching task; the assistant alarm task, the roadblock jam clearing task and the vehicle searching task are matched with all members, and police officers are matched preferentially; the accident collision task is preferentially matched with police officers and rescue officers; the troubleshooting task is preferentially matched with the maintainers; the insurance loss assessment task is matched with loss assessment personnel preferentially; and planning the types and the number of the persons needing assistance according to the information of the help-seeking task, sending an assistance task, and stating the types and the number of the persons needing assistance in the assistance task.
In the task allocation module, the help-seeking tasks are classified and then classified, the task grades are judged according to task difficulty, time emergency and the position of a help-seeking person, the help task grades are divided into a first grade, a second grade and a third grade, the task strength and the emergency degree of the first grade, the second grade and the third grade are sequentially decreased, the first-grade help tasks are preferentially matched with first-grade members, and the first-grade members enjoy the priority of getting tasks.
The reward points corresponding to the first level, the second level and the third level of the assistance task are 6 points, 4 points and 3 points in sequence, and the reward points are obtained after the assistance task is completed.
The assistance tasks are classified and graded, and corresponding members are matched, so that the response speed and the rescue speed are increased.
The third-party service organization can issue marketing goods and service types on the product transaction platform, wherein the marketing goods and the service types comprise maintenance service, automobile cleaning and beautifying service, oil filling voucher, cash discount roll and various living goods and automobile goods.
The operation flow of the member mutual aid and reward method is as follows,
the method comprises the following steps: after an accident occurs, the self detection system of the unmanned vehicle automatically feeds back or a driver asks for help on the system platform, the accident situation is explained to a system customer service, and the system customer service receives help-seeking information;
step two: the system customer service classifies according to accident types and distributes corresponding online customer service for butt joint, the online customer service intervenes to judge whether the accident can be solved online, a member is assisted to solve the accident, and the system continues to run after the help-seeking member confirms that the accident is solved; if the solution can not be solved on line, performing a third step;
step three: the method comprises the steps that the positions of members nearby the members seeking help are searched for by the online customer service, if no member is nearby or the distance between the members nearby is long, the system customer service informs an outing department, the outing department comprises an automobile 4S shop, a maintenance service mechanism, a hospital, an insurance company and other after-sales service departments, the outing department closest to the outing department obtains tasks, and the outing department sends outing personnel and vehicles to the accident site; if other members exist near the help seeking member, performing the step four;
step four: the online customer service plans the types and the number of the persons needing assistance according to the help seeking information and the accident type, and classifies the assistance tasks, the task grade is judged according to the task difficulty degree, the time emergency degree and the position of the help seeker, the assistance task grade is divided into a first grade, a second grade and a third grade, and corresponding reward points are matched;
step five: the online customer service screens nearby members with the capability of processing related accidents according to the accident types, and sends assistance tasks to the members, wherein the types, the number and the task reward points of persons needing assistance are indicated in the assistance tasks;
step six: if no person receives the assistance task or the number of the assistance personnel is too small, the online customer service notifies the field department to intervene;
step seven: after the assisting member receives the assisting task, the assisting member is notified by the on-line customer service, relevant information of the assisting member is sent, the assisting member arrives at the site, and the assisting task is started;
step eight: if the accident can not be solved, the help seeking member or the assistant member feeds back the condition to the online customer service, and the online customer service informs the field department of intervention; if the accident is solved, seeking help the member to confirm that the accident is solved, and sending out reward points by the online customer service to assist the member to obtain the points; the help seeking member does not confirm the failure resolution in time, the customer service reminds regularly, and after 24 hours, the points are automatically sent to the assistant member;
step nine: after the accident is solved, the help-seeking task and the assistance task are recorded and uploaded to a database; after the member points reach the upgrading conditions, the member grades are automatically upgraded, after the members log in the unmanned vehicle intelligent cooperation assisting system, the points can be used on the product transaction platform to exchange corresponding goods or services, and the member points can also be used as rewards for sending out help seeking tasks.
The member mutual-help and rewarding method of the unmanned vehicle intelligent cooperation system has the following advantages:
1. the system is characterized in that a member mutual-help distribution system is established on the basis of the unmanned vehicle intelligent cooperation assisting system, when the members send help information, the help information is classified and classified, assistance tasks are sent, the members with assistance capability nearby are matched, mutual-help efficiency among the members is accelerated, through an integral rewarding system, the viscosity between the client and the intelligent cooperation assisting system is increased, the processing time of accidents is reduced, and losses are reduced.
2. After the assistance task is completed, the assistance member receives corresponding points, the member can use the points to exchange corresponding commodities or services on the product transaction platform, the member points can also be used as rewards for sending out the help seeking task, the enthusiasm of mutual assistance among the members is improved, and the popularization of an intelligent cooperation assistance system and the development of unmanned technology are facilitated.
Drawings
FIG. 1 is a schematic flow chart of the operation of the present invention;
FIG. 2 is a schematic diagram of the member mutual aid distribution system according to the present invention;
FIG. 3 is a flow chart of bonus point earning according to the present invention;
Detailed Description
The technical solution of the present patent will be described in further detail with reference to the following embodiments.
Referring to fig. 1-3, the present embodiment provides a member mutual aid and reward method of an intelligent cooperation system for an unmanned vehicle, comprising a member mutual aid distribution system established on the basis of the intelligent cooperation system for the unmanned vehicle, wherein the member mutual aid distribution system comprises a member management module, an online customer service module, a task distribution module, a point reward module, a member point exchange module and a third-party service module; the unmanned vehicle intelligent-combination assisting system comprises unmanned equipment, a cloud server and an assisting platform which are connected to a wireless network; the member management module comprises a member registration module, a member classification module and is used for daily management of members, the member registration module comprises an information registration unit and an information authentication unit, and the member classification module classifies the registered members according to occupation and personal skills; the member grading module grades the classified members, and each grade corresponds to a corresponding product section; the online customer service module comprises member online consultation, help seeking and online troubleshooting, and is used for performing manual intervention and customer service consultation on unmanned equipment in an accident case except for system assistance; the task allocation module comprises classification and grading of the help-seeking tasks, point reward corresponding to the tasks and sending of the assisting tasks; the point reward module comprises the sending of task reward, the confirmation of task completion and the acquisition of member task points; the third-party service module comprises a product transaction platform and an after-sale service platform and is used for managing a third-party service mechanism, and the third-party service mechanism can release marketing goods and service types on the product transaction platform; the member point exchange module is used for correspondingly exchanging points corresponding to commodities and services issued on the product transaction platform, the member points can be exchanged into corresponding commodities or services, and the member points can also be used as rewards for sending out help seeking tasks.
The unmanned equipment comprises an unmanned vehicle, and an alarm device, a camera device, a communication device, a positioning navigation device and a data acquisition device which are arranged on the unmanned vehicle; the cloud server comprises a central server for bearing an assistance platform, and a cloud database and a local database which are connected with the central server; the assistance platform comprises an administrator module, a system customer service module, an assistance member module and a task module; the administrator module is used for maintaining and upgrading a daily system, managing membership authority of the system, content information stored in a cloud database and a local database, and monitoring receiving and sending task requests among the modules in real time; the system customer service module performs manual auditing except system assistance on unmanned equipment of the accident case, and customer service consultation except system automatic member real-name identity information auditing; the assistant member module is used for managing assistant members which are individuals made of natural persons, recording personal information of the assistant members, storing the personal information in the cloud database and the local database, and receiving customer service requests of the assistant members; the task module formulates an assistance task according to the task request sent by the administrator module, takes the geographic coordinates of the accident vehicle as a positioning point and an accident category, screens and matches assistance members with corresponding task identities nearby to publish assistance task information to the assistance members, guides the assistance members to arrive at an accident scene, and handles accident cases generated by unmanned equipment.
The member classification module is used for classifying member types into police officers, rescue workers, maintainers, loss assessment workers and helpers, and the member classification takes professional information filled by registered members as priority; the police staff is preferentially corresponding to traffic polices, policemen and other staff with traffic accidents, the rescue staff is preferentially corresponding to doctors, nurses and other staff with medical experience, the maintainers are preferentially corresponding to the staff with the service of automobile repair, the damage determining staff is preferentially corresponding to lawyer and insurance staff, and the assisting staff is corresponding to auxiliary staff in the accident handling process.
The member grade in the member grading module is divided into a first grade, a second grade and a third grade, the third grade member is an initial member and a member with certain capability of processing related accidents, the second grade member is a professional or a member with capability of processing related accidents experientially, the first grade member is a senior professional or a member with rich processing experience on related accidents, and the first grade member enjoys priority when assisting in task pushing; the initial integral of the third-level member is 0, the corresponding integral segment is 0-49, the initial integral of the second-level member is 50, the corresponding integral segment is 50-99, the initial integral of the first-level member is 100, the corresponding integral segment is more than 100, the member integral reaches the initial integral value, and the member grade is improved. Through classification and hierarchical management to the registered member, the management is convenient, and when an accident occurs, the matching can be performed quickly, so that unnecessary time waste is reduced, and the rescue efficiency is accelerated.
In the task allocation module, when a system customer service receives a help-seeking task, the help-seeking task is classified, and the task categories are divided into an auxiliary alarm task, an accidental collision task, a troubleshooting task, an insurance damage assessment task, a roadblock blockage removal task and a vehicle search task; the assistant alarm task, the roadblock jam clearing task and the vehicle searching task are matched with all members, and police officers are matched preferentially; the accident collision task is preferentially matched with police officers and rescue officers; the troubleshooting task is preferentially matched with the maintainers; the insurance loss assessment task is matched with loss assessment personnel preferentially; planning the types and the number of the persons needing assistance according to the information of the help seeking task, sending out an assistance task, and clearly writing the types and the number of the persons needing assistance in the assistance task; classifying and grading the help-seeking tasks, judging the task grade according to task difficulty, time emergency and position of a help-seeking person, dividing the help task grade into a first grade, a second grade and a third grade, sequentially decreasing the task strength and the emergency degree of the first grade, the second grade and the third grade, matching the first-grade help task with a first-grade member preferentially, and enjoying the priority of getting the task by the first-grade member; the reward points corresponding to the first level, the second level and the third level of the assistance task are 6 points, 4 points and 3 points in sequence, and the reward points are obtained after the assistance task is completed. The assistance tasks are classified and graded, and corresponding members are matched, so that the response speed and the rescue speed are increased.
The third-party service organization can issue marketing goods and service types on the product transaction platform, wherein the marketing goods and the service types comprise maintenance service, automobile cleaning and beautifying service, oil filling voucher, cash discount roll and various living goods and automobile goods.
The operation flow of the member mutual aid and reward method is as follows,
s1: after an accident occurs, the self detection system of the unmanned vehicle automatically feeds back or a driver asks for help on the system platform, the accident situation is explained to a system customer service, and the system customer service receives help-seeking information;
s2: the system customer service classifies according to accident types and distributes corresponding online customer service for butt joint, the online customer service intervenes to judge whether the accident can be solved online, a member is assisted to solve the accident, and the system continues to run after the help-seeking member confirms that the accident is solved; if online resolution is not possible, go to S3;
s3: the method comprises the steps that the positions of members nearby the members seeking help are searched for by the online customer service, if no member is nearby or the distance between the members nearby is long, the system customer service informs an outing department, the outing department comprises an automobile 4S shop, a maintenance service mechanism, a hospital, an insurance company and other after-sales service departments, the outing department closest to the outing department obtains tasks, and the outing department sends outing personnel and vehicles to the accident site; if there are other members near the help-seeking member, S4 is performed;
s4: the online customer service plans the types and the number of the persons needing assistance according to the help seeking information and the accident type, and classifies the assistance tasks, the task grade is judged according to the task difficulty degree, the time emergency degree and the position of the help seeker, the assistance task grade is divided into a first grade, a second grade and a third grade, and corresponding reward points are matched;
s5: the online customer service screens nearby members with the capability of processing related accidents according to the accident types, and sends assistance tasks to the members, wherein the types, the number and the task reward points of persons needing assistance are indicated in the assistance tasks;
s6: if no person receives the assistance task or the number of the assistance personnel is too small, the online customer service notifies the field department to intervene;
s7: after the assisting member receives the assisting task, the assisting member is notified by the on-line customer service, relevant information of the assisting member is sent, the assisting member arrives at the site, and the assisting task is started;
s8: if the accident can not be solved, the help seeking member or the assistant member feeds back the condition to the online customer service, and the online customer service informs the field department of intervention; if the accident is solved, seeking help the member to confirm that the accident is solved, and sending out reward points by the online customer service to assist the member to obtain the points; the help seeking member does not confirm the failure resolution in time, the customer service reminds regularly, and after 24 hours, the points are automatically sent to the assistant member;
s9: after the accident is solved, the help-seeking task and the assistance task are recorded and uploaded to a database; after the member points reach the upgrading conditions, the member grades are automatically upgraded, after the members log in the unmanned vehicle intelligent cooperation assisting system, the points can be used on the product transaction platform to exchange corresponding goods or services, and the member points can also be used as rewards for sending out help seeking tasks.
The member mutual-help and reward method of the unmanned vehicle intelligent cooperation system establishes a member mutual-help distribution system on the basis of the unmanned vehicle intelligent cooperation system, the members classify and hierarchically manage the members during registration, and classify and hierarchically classify help information when the members send the help information, so as to send out assistance tasks, match the members with assistance capability nearby, accelerate the mutual-help efficiency among the members, increase the viscosity between the clients and the intelligent cooperation system through an integral reward system, reduce the processing time of accidents and reduce the loss; after the assistance task is completed, the assistance member receives corresponding points, the member can use the points to exchange corresponding commodities or services on the product transaction platform, the member points can also be used as rewards for sending out the help seeking task, the enthusiasm of mutual assistance among the members is improved, and the popularization of an intelligent cooperation assistance system and the development of unmanned technology are facilitated.
Although the preferred embodiments of the present patent have been described in detail, the present patent is not limited to the above embodiments, and various changes can be made without departing from the spirit of the present patent within the knowledge of those skilled in the art.
Claims (9)
1. A member mutual-aid and reward method of an intelligent association assisting system of an unmanned vehicle comprises a member mutual-aid distribution system established on the basis of the intelligent association assisting system of the unmanned vehicle, and is characterized in that the member mutual-aid distribution system comprises a member management module, an online customer service module, a task distribution module, a point reward module, a member point exchange module and a third-party service module; the unmanned vehicle intelligent-combination assisting system comprises unmanned equipment, a cloud server and an assisting platform which are connected to a wireless network; the member management module comprises a member registration module, a member classification module and is used for daily management of members, the member registration module comprises an information registration unit and an information authentication unit, and the member classification module classifies the registered members according to occupation and personal skills; the member grading module grades the classified members, and each grade corresponds to a corresponding product section; the online customer service module comprises member online consultation, help seeking and online troubleshooting, and is used for performing manual intervention and customer service consultation on unmanned equipment in an accident case except for system assistance; the task allocation module comprises classification and grading of the help-seeking tasks, point reward corresponding to the tasks and sending of the assisting tasks; the point reward module comprises the sending of task reward, the confirmation of task completion and the acquisition of member task points; the third-party service module comprises a product transaction platform and an after-sale service platform and is used for managing a third-party service mechanism, and the third-party service mechanism can release marketing goods and service types on the product transaction platform; the member point exchange module is used for correspondingly exchanging points corresponding to commodities and services issued on the product transaction platform, the member points can be exchanged into corresponding commodities or services, and the member points can also be used as rewards for sending out help seeking tasks.
2. The membership mutual aid and reward method of the unmanned vehicle intelligent assistance system according to claim 1, wherein the unmanned equipment comprises an unmanned vehicle, and a warning device, a camera device, a communication device, a positioning navigation device and a data acquisition device which are installed on the unmanned vehicle; the cloud server comprises a central server for bearing an assistance platform, and a cloud database and a local database which are connected with the central server; the assistance platform comprises an administrator module, a system customer service module, an assistance member module and a task module; the administrator module is used for maintaining and upgrading a daily system, managing membership authority of the system, content information stored in a cloud database and a local database, and monitoring receiving and sending task requests among the modules in real time; the system customer service module performs manual auditing except system assistance on unmanned equipment of the accident case, and customer service consultation except system automatic member real-name identity information auditing; the assistant member module is used for managing assistant members which are individuals made of natural persons, recording personal information of the assistant members, storing the personal information in the cloud database and the local database, and receiving customer service requests of the assistant members; the task module formulates an assistance task according to the task request sent by the administrator module, takes the geographic coordinates of the accident vehicle as a positioning point and an accident category, screens and matches assistance members with corresponding task identities nearby to publish assistance task information to the assistance members, guides the assistance members to arrive at an accident scene, and handles accident cases generated by unmanned equipment.
3. The method as claimed in claim 1, wherein the member classification module comprises police officers, rescue officers, overhaul personnel, loss assessment personnel and assistance personnel, and the member classification module takes professional information filled by registered members as priority; the police staff is preferentially corresponding to traffic polices, policemen and other staff with traffic accidents, the rescue staff is preferentially corresponding to doctors, nurses and other staff with medical experience, the maintainers are preferentially corresponding to the staff with the service of automobile repair, the damage determining staff is preferentially corresponding to lawyer and insurance staff, and the assisting staff is corresponding to auxiliary staff in the accident handling process.
4. The member mutual aid and reward method of an unmanned vehicle intelligent-combined assisting system according to claim 3, wherein the member classification module is divided into first, second and third levels, the third level member is an initial member and has a certain ability to handle related accidents, the second level member is a professional or a member with an ability to handle related accidents empirically, the first level member is a senior professional or a member with a rich experience in handling related accidents, and the first level member enjoys priority in assisting task delivery; the initial integral of the third-level member is 0, the corresponding integral segment is 0-49, the initial integral of the second-level member is 50, the corresponding integral segment is 50-99, the initial integral of the first-level member is 100, the corresponding integral segment is more than 100, the member integral reaches the initial integral value, and the member grade is improved.
5. The member mutual-help and reward method of the unmanned vehicle intelligent-combined assisting system as claimed in claim 4, wherein in the task allocation module, when the system customer service receives the help-seeking task, the help-seeking task is classified, and the task categories are classified into an assistance alarm task, an accidental collision task, a troubleshooting task, an insurance damage determination task, a roadblock jam removal task and a vehicle search task; the assistant alarm task, the roadblock jam clearing task and the vehicle searching task are matched with all members, and police officers are matched preferentially; the accident collision task is preferentially matched with police officers and rescue officers; the troubleshooting task is preferentially matched with the maintainers; the insurance loss assessment task is matched with loss assessment personnel preferentially; and planning the types and the number of the persons needing assistance according to the information of the help-seeking task, sending an assistance task, and stating the types and the number of the persons needing assistance in the assistance task.
6. The membership mutual-help and rewarding method of the unmanned vehicle intelligent-combined assisting system as claimed in claim 5, wherein the task allocation module classifies and classifies the help-seeking tasks, the task grades are judged according to task difficulty, time urgency and positions of the help-seeking persons, the help task grades are divided into first grade, second grade and third grade, the task strength and the urgency of the first grade, the second grade and the third grade are decreased in sequence, the first grade help tasks are matched with the first grade members preferentially, and the first grade members enjoy the priority of getting the tasks.
7. The membership mutual-aid and reward method of the unmanned vehicle intelligent-combined assisting system as claimed in claim 6, wherein the reward points corresponding to the first level, the second level and the third level of the assisting task are 6 points, 4 points and 3 points in sequence, and the reward points are obtained after the assisting task is completed.
8. The membership mutual aid and reward method of the unmanned vehicle intelligent cooperation system according to claim 1, wherein the third party service organization can release marketing goods and service types on the product transaction platform, including maintenance service, car washing and beauty service, oil coupon, cash coupon, and various living goods and car goods.
9. The membership mutual aid and reward method of the unmanned vehicle intelligent assistant system according to any one of claims 1 to 8, wherein the operation flow of the membership mutual aid and reward method is as follows,
the method comprises the following steps: after an accident occurs, the self detection system of the unmanned vehicle automatically feeds back or a driver asks for help on the system platform, the accident situation is explained to a system customer service, and the system customer service receives help-seeking information;
step two: the system customer service classifies according to accident types and distributes corresponding online customer service for butt joint, the online customer service intervenes to judge whether the accident can be solved online, a member is assisted to solve the accident, and the system continues to run after the help-seeking member confirms that the accident is solved; if the solution can not be solved on line, performing a third step;
step three: the method comprises the steps that the positions of members nearby the members seeking help are searched for by the online customer service, if no member is nearby or the distance between the members nearby is long, the system customer service informs an outing department, the outing department comprises an automobile 4S shop, a maintenance service mechanism, a hospital, an insurance company and other after-sales service departments, the outing department closest to the outing department obtains tasks, and the outing department sends outing personnel and vehicles to the accident site; if other members exist near the help seeking member, performing the step four;
step four: the online customer service plans the types and the number of the persons needing assistance according to the help seeking information and the accident type, and classifies the assistance tasks, the task grade is judged according to the task difficulty degree, the time emergency degree and the position of the help seeker, the assistance task grade is divided into a first grade, a second grade and a third grade, and corresponding reward points are matched;
step five: the online customer service screens nearby members with the capability of processing related accidents according to the accident types, and sends assistance tasks to the members, wherein the types, the number and the task reward points of persons needing assistance are indicated in the assistance tasks;
step six: if no person receives the assistance task or the number of the assistance personnel is too small, the online customer service notifies the field department to intervene;
step seven: after the assisting member receives the assisting task, the assisting member is notified by the on-line customer service, relevant information of the assisting member is sent, the assisting member arrives at the site, and the assisting task is started;
step eight: if the accident can not be solved, the help seeking member or the assistant member feeds back the condition to the online customer service, and the online customer service informs the field department of intervention; if the accident is solved, seeking help the member to confirm that the accident is solved, and sending out reward points by the online customer service to assist the member to obtain the points; the help seeking member does not confirm the failure resolution in time, the customer service reminds regularly, and after 24 hours, the points are automatically sent to the assistant member;
step nine: after the accident is solved, the help-seeking task and the assistance task are recorded and uploaded to a database; after the member points reach the upgrading conditions, the member grades are automatically upgraded, and after the member logs in the unmanned vehicle intelligent cooperation assisting system, the points can be exchanged on a product transaction platform, corresponding goods or services can be provided, and the member points can also be used as rewards for sending out help seeking tasks.
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