CN111131637A - Intelligent voice technology service system and device - Google Patents
Intelligent voice technology service system and device Download PDFInfo
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- CN111131637A CN111131637A CN201911284677.1A CN201911284677A CN111131637A CN 111131637 A CN111131637 A CN 111131637A CN 201911284677 A CN201911284677 A CN 201911284677A CN 111131637 A CN111131637 A CN 111131637A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5183—Call or contact centers with computer-telephony arrangements
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Abstract
The embodiment of the application provides an intelligent voice technology service system and a device, wherein the system comprises: a start-call node containing the open-call content and the inquiry-call content in the call template; at least one Mandarin Chinese technology node, which contains the statement Mandarin Chinese technology content and/or inquiry Mandarin Chinese technology content in the Mandarin Chinese technology template; an end-of-speech node containing end-of-speech content in the speech template; a node association branch connecting the beginning mandarin technique node, the mandarin technique node and the ending mandarin technique node to obtain the mandarin technique template; the method and the device can adopt a layered design, optimize the conversational model required by the business by using the tree structure, and quickly respond to model building of each field and each business type.
Description
Technical Field
The application relates to the field of data processing, in particular to an intelligent voice technology service system and device.
Background
The outgoing call of the telephone is an important channel for business marketing and return visit of the user, and the traditional mode is to carry out the outgoing call in a manual mode. However, the manual outbound is limited by the number of seats, and cannot meet the scale requirement of rapid development of the existing service. Meanwhile, the manual management has the management difficulties of high training management cost, high rate of departure, poor service attitude and the like, so that the manual outbound cost is high. With the continuous development of services, higher requirements are also put on the scale of outgoing calls and the level of customer service.
Disclosure of Invention
Aiming at the problems in the prior art, the application provides an intelligent voice technology business system and device, which can adopt a layered design, optimize a technology model required by a business by using a tree structure, and quickly respond to model building of each field and each business type.
In order to solve at least one of the above problems, the present application provides the following technical solutions:
in a first aspect, the present application provides an intelligent voice technology service system, including:
a start-call node containing the open-call content and the inquiry-call content in the call template;
at least one Mandarin Chinese technology node, which contains the statement Mandarin Chinese technology content and/or inquiry Mandarin Chinese technology content in the Mandarin Chinese technology template;
an end-of-speech node containing end-of-speech content in the speech template;
and the node association branch is used for connecting the starting Mandarin technology node, the Mandarin technology node and the ending Mandarin technology node to obtain the Mandarin technology template.
Further, the start-dialog node is provided with whether a break-out function is allowed.
Further, the Mandarin Chinese node is provided with at least one of a node name, Mandarin Chinese content, an intention result, and whether interruption is allowed.
Further, the end-of-speech node is provided with at least one of a node name, speech content, an action, an intention result, whether interruption is allowed or not.
In a second aspect, the present application provides an intelligent voice technology service device, including:
the top layer module of the speech technology template is provided with a starting speech technology node which comprises the open-field speech technology content and the inquiry speech technology content in the speech technology template;
the intermediate layer module of the Manchu template is provided with at least one Manchu node which contains the old Manchu content and/or the inquiry Manchu content in the Manchu template;
the lower layer module of the speech operation template is provided with a speech operation ending node which comprises speech operation ending contents in the speech operation template;
and the Mandarin technology template construction module is used for node association branches to connect the starting Mandarin technology node, the Mandarin technology node and the ending Mandarin technology node to obtain the Mandarin technology template.
Further, the start tactical node in the top module of the tactical template is provided with whether to allow a break function.
Further, the mandarin nodes in the mandarin template middle layer module are provided with at least one of node names, mandarin contents, intention results, and whether interruption is allowed.
Further, the end-word node in the word template bottom module is provided with at least one of a node name, word content, operation, intention result, and whether interruption is allowed.
In a third aspect, the present application provides an electronic device, including a memory, a processor, and a computer program stored on the memory and executable on the processor, wherein the processor can implement the intelligent phonetic speech service system when executing the program.
In a fourth aspect, the present application provides a computer readable storage medium having stored thereon a computer program which, when executed by a processor, implements the intelligent phonetic speech service system.
According to the technical scheme, the intelligent voice technology service system and the intelligent voice technology service device are characterized in that a starting voice technology node is arranged on the top layer of a voice technology template and comprises open-field voice technology contents and inquiry voice technology contents in the voice technology template; setting at least one Mandarin Chinese node in the middle layer of the Mandarin Chinese template, wherein the Mandarin Chinese node comprises statement Mandarin Chinese content and/or inquiry Mandarin Chinese content in the Mandarin Chinese template; arranging a speech operation ending node at the bottom layer of the speech operation template, wherein the speech operation ending node comprises speech operation ending contents in the speech operation template; and then, node association branches are connected with the beginning mandarin technology node, the ordinary mandarin technology node and the ending mandarin technology node to obtain the mandarin technology template, a hierarchical design can be adopted, a mandarin technology model required by a service is optimized by using a tree structure, and model building of each field and each service type is responded quickly.
Drawings
In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present application, and other drawings can be obtained by those skilled in the art without inventive work.
Fig. 1 is a block diagram of an intelligent voice telephony service system in an embodiment of the present application;
fig. 2 is a block diagram of an intelligent speech technology service apparatus in an embodiment of the present application;
fig. 3 is a schematic structural diagram of an electronic device in an embodiment of the present application.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.
Considering that the outgoing call is an important channel for business marketing and return visit of users, the traditional mode is to make the outgoing call manually. However, the manual outbound is limited by the number of seats, and cannot meet the scale requirement of rapid development of the existing service. Meanwhile, the manual management has the management difficulties of high training management cost, high rate of departure, different degrees of service attitude and the like, so that the manual calling cost is high. With the continuous development of business, the problem of higher requirements on the scale of outgoing calls of the telephone and the level of customer service is also provided, and the application provides an intelligent voice telephony business system and a device, wherein a starting telephony node is arranged at the top layer of a telephony template and comprises the open-field telephony content and the inquiry telephony content in the telephony template; setting at least one Mandarin Chinese node in the middle layer of the Mandarin Chinese template, wherein the Mandarin Chinese node comprises statement Mandarin Chinese content and/or inquiry Mandarin Chinese content in the Mandarin Chinese template; setting a speech operation ending node at the bottom layer of the speech operation template, wherein the speech operation ending node comprises speech operation ending contents in the speech operation template; and then, nodes are associated with branches to connect the beginning Manchu node, the Manchu node and the ending Manchu node to obtain the Manchu template, a hierarchical design can be adopted, a tree structure is applied to optimize a Manchu model required by services, and model building of each field and each service type is responded quickly.
In order to adopt a hierarchical design and optimize a speech model required by a service by using a tree structure, and quickly respond to model building of each field and each service type, the application provides an embodiment of an intelligent speech service system, which specifically includes the following contents in fig. 1:
s101: the initial dialect node comprises the open-field dialect content and the inquiry dialect content in the dialect template.
It can be understood that a complete conversational model needs to be used in cooperation with four modules of business common questions and answers, general conversation, branch intention and recording management.
Optionally, the starting-speech node is used for setting the open field of the whole speech template, and one and only one of the open field needs to fill out the content of the speech (selecting the needed variable) and inquire the content of the speech (selecting the needed variable). The inquiry telephone operation can be selected from a plurality of inquiry telephone operations, whether interruption is allowed or not is selected (interruption is allowed by default checking), the initial setting of the forced jump setting function of the continuous entering node is defaulted to be none, the whole telephone operation flow can be used only after the setting is finished, and the setting is saved after the setting is finished.
S102: at least one Mandarin Chinese node comprises the statement Mandarin Chinese content and/or the inquiry Mandarin Chinese content in the Mandarin Chinese template.
Optionally, there may be a plurality of mandarin chinese nodes, and may choose to state + mandarin chinese or mandarin chinese only, and the mandarin chinese mandatory item is: and continuously entering node forced jump setting, wherein the common question and answer is a filling item, and the common question and answer template is selected firstly if the common question and answer template needs to be set.
S103: an end-of-speech node containing end-of-speech content in the speech template.
Optionally, there is one and only one of the end-word nodes, and the mandatory item is: node name, dialog content, operation, intent result, whether interruption is allowed.
S104: and the node association branch is used for connecting the starting Mandarin technology node, the Mandarin technology node and the ending Mandarin technology node to obtain the Mandarin technology template.
Optionally, after the beginning mandarin technique node, the mandarin technique node and the ending mandarin technique node are drawn, the mandarin technique template cannot be used, and therefore, a branch of the associated node needs to be drawn, so that a complete mandarin technique template can be completed.
Alternatively, after a dialect template is completely constructed, a record needs to be added to each node, so that the dialect template can be obtained.
As can be seen from the above description, the intelligent voice technology service system provided in the embodiment of the present application can set a beginning technology node on the top layer of the technology template, where the beginning technology node includes the open-field technology content and the query technology content in the technology template; setting at least one Mandarin Chinese node in the middle layer of the Mandarin Chinese template, wherein the Mandarin Chinese node comprises statement Mandarin Chinese content and/or inquiry Mandarin Chinese content in the Mandarin Chinese template; arranging a speech operation ending node at the bottom layer of the speech operation template, wherein the speech operation ending node comprises speech operation ending contents in the speech operation template; and then, node association branches are connected with the beginning mandarin technology node, the ordinary mandarin technology node and the ending mandarin technology node to obtain the mandarin technology template, a hierarchical design can be adopted, a mandarin technology model required by a service is optimized by using a tree structure, and model building of each field and each service type is responded quickly.
In order to optimize the business process of the intelligent voice technology, the marketing, return visit, notification and other types of tasks of the user are completed in a design scene through a voice interaction technology in the calling process. The method supports the anthropomorphic characteristics of flow skipping, FAQ question answering, interruption and waiting, and improves the calling experience of the user, and in an embodiment of the intelligent phonetic speech service system, the method can also specifically comprise the following contents:
the start-dialog node is provided with a break-enable-or-not-enable function.
The Mandarin Chinese node is provided with at least one of a node name, Mandarin Chinese content, an intention result, and whether interruption is allowed.
The end-of-speech node is provided with at least one of a node name, a speech content, an operation, an intention result, whether interruption is allowed or not.
In order to adopt a hierarchical design and optimize a speech model required by a service by using a tree structure, and quickly respond to model building of each field and each service type, the application provides an embodiment of an intelligent speech technology service device for realizing all or part of contents of an intelligent speech technology service system, and referring to fig. 2, the intelligent speech technology service device specifically comprises the following contents:
the top module 10 of the dialect template is provided with a start dialect node which contains the open-field dialect content and the inquiry dialect content in the dialect template.
The intermediate layer module 20 of the mandarin chinese template is provided with at least one mandarin chinese node, which contains the mandarin chinese content and/or the inquiry mandarin chinese content in the mandarin chinese template.
The bottom layer module 30 of the dialect template is provided with a termination dialect node which contains termination dialect content in the dialect template.
And a mandarin technique template building module 40, configured to associate branches with nodes, and connect the beginning mandarin technique node, the mandarin technique node, and the ending mandarin technique node to obtain the mandarin technique template.
As can be seen from the above description, the intelligent voice technology service device provided in the embodiment of the present application can set a start technology node on the top layer of the technology template, including the open technology content and the query technology content in the technology template; setting at least one Mandarin Chinese node in the middle layer of the Mandarin Chinese template, wherein the Mandarin Chinese node comprises statement Mandarin Chinese content and/or inquiry Mandarin Chinese content in the Mandarin Chinese template; arranging a speech operation ending node at the bottom layer of the speech operation template, wherein the speech operation ending node comprises speech operation ending contents in the speech operation template; and then, node association branches are connected with the beginning mandarin technology node, the ordinary mandarin technology node and the ending mandarin technology node to obtain the mandarin technology template, a hierarchical design can be adopted, a mandarin technology model required by a service is optimized by using a tree structure, and model building of each field and each service type is responded quickly.
In order to adopt a hierarchical design and optimize a speech model required by a service by using a tree structure, the model building of each field and each service type is responded quickly, and in an embodiment of the intelligent speech service device, the intelligent speech service device further specifically comprises the following contents:
the start-dialog node in the top-level module 10 of the dialog template is provided with a break-enabling function or not.
The mandarin chinese node in the mandarin chinese template intermediate layer module 20 is provided with at least one of a node name, mandarin chinese content, an intended result, whether interruption is allowed or not.
The end-of-speech node in the speech template bottom module 30 is provided with at least one of node name, speech content, operation, intention result, whether interruption is allowed or not.
In order to adopt a hierarchical design, apply a tree structure to optimize a speech technology model required by a service and quickly respond to model building of each field and each service type from a hardware level, the present application provides an embodiment of an electronic device for implementing all or part of contents in the intelligent speech technology service system, and the electronic device specifically includes the following contents:
a processor (processor), a memory (memory), a communication Interface (Communications Interface), and a bus; the processor, the memory and the communication interface complete mutual communication through the bus; the communication interface is used for realizing information transmission between the intelligent voice technology service device and relevant equipment such as a core service system, a user terminal, a relevant database and the like; the logic controller may be a desktop computer, a tablet computer, a mobile terminal, and the like, but the embodiment is not limited thereto. In this embodiment, the logic controller may be implemented with reference to the embodiment of the intelligent speech technology service system and the embodiment of the intelligent speech technology service device in the embodiment, and the contents thereof are incorporated herein, and repeated details are not repeated.
It is understood that the user terminal may include a smart phone, a tablet electronic device, a network set-top box, a portable computer, a desktop computer, a Personal Digital Assistant (PDA), an in-vehicle device, a smart wearable device, and the like. Wherein, intelligence wearing equipment can include intelligent glasses, intelligent wrist-watch, intelligent bracelet etc..
In practical applications, part of the intelligent speech technology business system can be executed on the electronic device side as described above, and all operations can be completed in the client device. The selection may be specifically performed according to the processing capability of the client device, the limitation of the user usage scenario, and the like. This is not a limitation of the present application. The client device may further include a processor if all operations are completed in the client device.
The client device may have a communication module (i.e., a communication unit) and may be communicatively connected to a remote server to implement data transmission with the server. The server may include a server on the side of the task scheduling center, and in other implementation scenarios, the server may also include a server on an intermediate platform, for example, a server on a third party server platform that has a communication link with the task scheduling center server. The server may include a single computer device, or may include a server cluster formed by a plurality of servers, or a server structure of a distributed apparatus.
Fig. 3 is a schematic block diagram of a system configuration of an electronic device 9600 according to an embodiment of the present application. As shown in fig. 3, the electronic device 9600 can include a central processor 9100 and a memory 9140; the memory 9140 is coupled to the central processor 9100. Notably, this FIG. 3 is exemplary; other types of structures may also be used in addition to or in place of the structure to implement telecommunications or other functions.
In one embodiment, the intelligent voice telephony service system functions may be integrated into the central processor 9100. The central processor 9100 may be configured to control as follows:
s101: the initial dialect node comprises the open-field dialect content and the inquiry dialect content in the dialect template.
S102: at least one Mandarin Chinese node comprises the statement Mandarin Chinese content and/or the inquiry Mandarin Chinese content in the Mandarin Chinese template.
S103: an end-of-speech node containing end-of-speech content in the speech template.
S104: and the node association branch is used for connecting the starting Mandarin technology node, the Mandarin technology node and the ending Mandarin technology node to obtain the Mandarin technology template.
As can be seen from the above description, the electronic device provided in the embodiment of the present application includes a start-dialog node disposed on a top layer of a dialog template, where the start-dialog node includes open-dialog content and query-dialog content in the dialog template; setting at least one Mandarin Chinese node in the middle layer of the Mandarin Chinese template, wherein the Mandarin Chinese node comprises statement Mandarin Chinese content and/or inquiry Mandarin Chinese content in the Mandarin Chinese template; setting a speech operation ending node at the bottom layer of the speech operation template, wherein the speech operation ending node comprises speech operation ending contents in the speech operation template; and then, node association branches are connected with the beginning mandarin technology node, the ordinary mandarin technology node and the ending mandarin technology node to obtain the mandarin technology template, a hierarchical design can be adopted, a mandarin technology model required by a service is optimized by using a tree structure, and model building of each field and each service type is responded quickly.
In another embodiment, the smart voice technology service device may be configured separately from the central processor 9100, for example, the smart voice technology service device may be configured as a chip connected to the central processor 9100, and the function of the smart voice technology service system is realized by the control of the central processor.
As shown in fig. 3, the electronic device 9600 may further include: a communication module 9110, an input unit 9120, an audio processor 9130, a display 9160, and a power supply 9170. It is worthy to note that the electronic device 9600 also does not necessarily include all of the components shown in fig. 3; further, the electronic device 9600 may further include components not shown in fig. 3, which may be referred to in the art.
As shown in fig. 3, the central processor 9100, also sometimes referred to as a controller or operational control, may include a microprocessor or other processor device and/or logic device, which central processor 9100 receives input and controls the operation of the various components of the electronic device 9600.
The memory 9140 can be, for example, one or more of a buffer, a flash memory, a hard drive, a removable media, a volatile memory, a non-volatile memory, or other suitable device. The information relating to the failure may be stored, and a program for executing the information may be stored. And the central processing unit 9100 can execute the program stored in the memory 9140 to realize information storage or processing, or the like.
The input unit 9120 provides input to the central processor 9100. The input unit 9120 is, for example, a key or a touch input device. Power supply 9170 is used to provide power to electronic device 9600. The display 9160 is used for displaying display objects such as images and characters. The display may be, for example, an LCD display, but is not limited thereto.
The memory 9140 can be a solid state memory, e.g., Read Only Memory (ROM), Random Access Memory (RAM), a SIM card, or the like. There may also be a memory that holds information even when power is off, can be selectively erased, and is provided with more data, an example of which is sometimes called an EPROM or the like. The memory 9140 could also be some other type of device. The memory 9140 includes a buffer memory 9141 (sometimes referred to as a buffer). The memory 9140 may include an application/function storage portion 9142, the application/function storage portion 9142 being used for storing application programs and function programs or for executing a flow of operations of the electronic device 9600 by the central processor 9100.
The memory 9140 can also include a data store 9143, the data store 9143 being used to store data, such as contacts, digital data, pictures, sounds, and/or any other data used by an electronic device. Driver storage portion 9144 of memory 9140 may include various drivers for the electronic device for communication functions and/or for performing other functions of the electronic device (e.g., messaging applications, contact book applications, etc.).
The communication module 9110 is a transmitter/receiver 9110 that transmits and receives signals via an antenna 9111. The communication module (transmitter/receiver) 9110 is coupled to the central processor 9100 to supply input signals and receive output signals, which may be the same as in the case of a conventional mobile communication terminal.
Based on different communication technologies, a plurality of communication modules 9110, such as a cellular network module, a bluetooth module, and/or a wireless local area network module, may be provided in the same electronic device. The communication module (transmitter/receiver) 9110 is also coupled to a speaker 9131 and a microphone 9132 via an audio processor 9130 to provide audio output via the speaker 9131 and receive audio input from the microphone 9132, thereby implementing ordinary telecommunications functions. The audio processor 9130 may include any suitable buffers, decoders, amplifiers and so forth. In addition, the audio processor 9130 is also coupled to the central processor 9100, thereby enabling recording locally through the microphone 9132 and enabling sounds stored locally to be played through the speaker 9131.
An embodiment of the present application further provides a computer-readable storage medium capable of implementing all the steps in the intelligent voice technology service system with the server or the client as an execution subject in the above embodiment, where the computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the computer program implements all the steps in the intelligent voice technology service system with the server or the client as an execution subject in the above embodiment, for example, when the processor executes the computer program, the processor implements the following steps:
s101: the initial dialect node comprises the open-field dialect content and the inquiry dialect content in the dialect template.
S102: at least one Mandarin Chinese node comprises the statement Mandarin Chinese content and/or the inquiry Mandarin Chinese content in the Mandarin Chinese template.
S103: an end-of-speech node containing end-of-speech content in the speech template.
S104: and the node association branch is used for connecting the starting Mandarin technology node, the Mandarin technology node and the ending Mandarin technology node to obtain the Mandarin technology template.
As can be seen from the above description, the computer-readable storage medium provided in the embodiments of the present application includes an initial phonetics node disposed on a top layer of a phonetics template, and containing an open-field phonetics content and an inquiry phonetics content in the phonetics template; setting at least one Mandarin Chinese node in the middle layer of the Mandarin Chinese template, wherein the Mandarin Chinese node comprises statement Mandarin Chinese content and/or inquiry Mandarin Chinese content in the Mandarin Chinese template; setting a speech operation ending node at the bottom layer of the speech operation template, wherein the speech operation ending node comprises speech operation ending contents in the speech operation template; and then, nodes are associated with branches to connect the starting speech technology node, the common speech technology node and the ending speech technology node to obtain the speech technology template, a speech technology model required by the business can be optimized by adopting a layered design and applying a tree structure, and the model building of each field and each business type is quickly responded.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, apparatus, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (devices), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
The principle and the implementation mode of the invention are explained by applying specific embodiments in the invention, and the description of the embodiments is only used for helping to understand the method and the core idea of the invention; meanwhile, for a person skilled in the art, in light of the above description, the present invention should not be construed as limited to the embodiments and the application scope of the present invention.
Claims (10)
1. An intelligent voice telephony service system, comprising:
a start-call node containing the open-call content and the inquiry-call content in the call template;
at least one Mandarin Chinese technology node, which contains the statement Mandarin Chinese technology content and/or inquiry Mandarin Chinese technology content in the Mandarin Chinese technology template;
an end-of-speech node containing end-of-speech content in the speech template;
and the node association branch is used for connecting the starting Mandarin technology node, the Mandarin technology node and the ending Mandarin technology node to obtain the Mandarin technology template.
2. The intelligent phonetic speech service system of claim 1 wherein the originating node is provided with a break-enable or break-enable function.
3. The intelligent phonetic speech business system of claim 1 wherein the Mandarin node is provided with at least one of a node name, a Mandarin content, an intent result, whether interruptions are allowed.
4. The intelligent phonetic speech service system of claim 1 wherein the end speech node is provided with at least one of a node name, a speech content, an action, an intent result, whether interruption is allowed.
5. An intelligent voice telephony service apparatus, comprising:
the top layer module of the speech technology template is provided with a starting speech technology node which comprises the open-field speech technology content and the inquiry speech technology content in the speech technology template;
the intermediate layer module of the Mandarin technology template is provided with at least one Mandarin technology node which contains statement Mandarin technology content and/or inquiry Mandarin technology content in the Mandarin technology template;
the lower layer module of the speech operation template is provided with a speech operation ending node which comprises speech operation ending contents in the speech operation template;
and the Mandarin technology template construction module is used for node association branches to connect the starting Mandarin technology node, the Mandarin technology node and the ending Mandarin technology node to obtain the Mandarin technology template.
6. The intelligent phonetic speech service device of claim 5 wherein the originating speech node in the top module of the speech template is provided with a break-enable or no-enable function.
7. The intelligent phonetic speech service apparatus of claim 5 wherein the Mandarin Chinese node in the Mandarin Chinese template middle layer module is provided with at least one of a node name, a Mandarin Chinese content, an intent result, whether interruption is allowed.
8. The intelligent phonetic speech service device of claim 5 wherein the end speech node in the bottom module of the speech template is provided with at least one of node name, speech content, action, intention result, whether interruption is allowed or not.
9. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, wherein the processor is capable of implementing the intelligent phonetic language business system of any one of claims 1 to 4 when executing the program.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, implements the intelligent phonetic speech service system according to any one of claims 1 to 4.
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| CN108090177A (en) * | 2017-12-15 | 2018-05-29 | 上海智臻智能网络科技股份有限公司 | The generation methods of more wheel question answering systems, equipment, medium and take turns question answering system more |
| CN109933314A (en) * | 2017-12-15 | 2019-06-25 | 上海智臻智能网络科技股份有限公司 | The generating means of more wheel question answering systems |
| CN109960489A (en) * | 2017-12-25 | 2019-07-02 | 上海智臻智能网络科技股份有限公司 | Generate method, apparatus, equipment, medium and the question answering system of intelligent Answer System |
| CN110266899A (en) * | 2019-06-11 | 2019-09-20 | 平安科技（深圳）有限公司 | The recognition methods and customer service system that client is intended to |
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