CN111126548A - Intelligent robot service platform - Google Patents
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Abstract
The invention relates to the field of robots and discloses an intelligent robot service platform which comprises an intelligent welcome unit, a consultation and explanation unit, a shopping guide unit, an intelligent display unit, an automatic recharging unit, a cloud management unit and an open interface unit which are connected with one another; the intelligent welcome unit is used for intelligently identifying the client through face recognition, providing personalized service, and performing client management and information acquisition; the consultation explaining unit is used for customizing questions and answers according to scenes and intelligently answering questions; the shopping guide unit is used for guiding the client in real time by adopting free and navigation motion modes, automatically avoiding obstacles and planning a corresponding path; the intelligent display unit is used for calling audio, video, websites and pictures in a voice or touch screen mode and dynamically displaying relevant information in real time. The intelligent robot service platform has the following beneficial effects: the multifunctional mobile phone integrates multiple functions, has strong interactivity and can improve user experience.
Description
Technical Field
The invention relates to the field of robots, in particular to an intelligent robot service platform.
Background
The smart phone almost monopolizes most of the current social flow, and the intelligent service robot industry is hot in fire, so that the flow monopolization of the smart phone is hopefully broken under different scenes such as home, automobiles, markets and the like, the shunting is realized, new data exchange is brought, and the greater commercial value is played. The traditional intelligent robot can liberate manpower and change the problems of low manual efficiency, leave on vacation and post training cost. However, the existing intelligent robot has single function and low interactivity, and user experience is affected.
Disclosure of Invention
The technical problem to be solved by the present invention is to provide an intelligent robot service platform that integrates multiple functions, has strong interactivity, and can improve user experience, aiming at the above defects of the prior art.
The technical scheme adopted by the invention for solving the technical problems is as follows: constructing an intelligent robot service platform, comprising:
the intelligent welcome unit: the system is used for intelligently identifying the client through face recognition, providing personalized service, and performing client management and information acquisition;
a consultation explanation unit: the system is used for customizing questions and answers according to scenes and intelligently answering questions;
a shopping guide unit: the system is used for guiding clients in real time, avoiding barriers autonomously and planning corresponding paths by adopting free and navigation motion modes;
the intelligent display unit: the system is used for calling audio, video, websites and pictures in a voice or touch screen mode and dynamically displaying relevant information in real time;
an autonomous recharge unit: the intelligent service robot automatically returns to a corresponding position to charge when the electric quantity is lower than a certain degree;
cloud management unit: the system comprises an intelligent service robot, a background management server and a background management server, wherein the intelligent service robot is used for configuring an independent background, remotely editing the content of the intelligent service robot and remotely controlling the state of the intelligent service robot;
an open interface unit: the system is used for providing an open API interface of the robot and customizing related applications according to scenes;
the intelligent greeting unit, the consultation explanation unit, the shopping guide unit, the intelligent display unit, the automatic recharging unit, the cloud management unit and the open interface unit are connected with one another.
In the intelligent robot service platform of the present invention, the method further comprises:
speech recognition intelligent interaction unit: the intelligent voice interaction system is used for carrying out intelligent voice interaction according to scenes and service contents;
and the voice recognition intelligent interaction unit is connected with the open interface unit.
In the intelligent robot service platform of the present invention, the method further comprises:
intelligent navigation scene management unit: the system is used for scanning and constructing a live-action map by adopting a wireless laser navigation party and performing automatic cruising and returning;
and the intelligent navigation scene management unit is connected with the voice recognition intelligent interaction unit.
In the intelligent robot service platform of the present invention, the method further comprises:
an automatic charging unit: the intelligent service robot is used for automatically returning to the charging pile for charging in a wired automatic charging mode or a wireless automatic charging mode when the intelligent service robot is out of power;
and the automatic charging unit is connected with the intelligent navigation scene management unit.
In the intelligent robot service platform of the present invention, the method further comprises:
a face recognition management unit: the system is used for identifying the user habits of VIP customers and common customers, is in butt joint with a VIP system, adopts a double-camera mode, and simultaneously performs face identification interaction and remote monitoring;
the face recognition management unit is connected with the automatic charging unit.
In the intelligent robot service platform of the present invention, the method further comprises:
cloud platform resource management unit: the system is used for managing and collecting information of customers and changing information resources;
and the cloud platform resource management unit is connected with the face recognition management unit.
In the intelligent robot service platform of the present invention, the method further comprises:
a business office management unit: the system is used for welcoming reception and providing business handling service for clients;
exhibition hall service unit: the system is used for providing marketing promotion and displaying service;
business super service unit: the system is used for providing marketing shopping guide and displaying commodity information in real time and providing shopping guide service for customers;
an enterprise service unit: the system is used for meeting the guests, intelligently identifying the customers and solving the problems of the customers and guiding the customers;
a hotel service unit: the system is used for meeting the guests and showing the hotel business in real time, and providing consultation explanation for the clients to realize entertainment interactive approach;
a property unit: the system is used for popularizing, displaying and displaying the house property information, matching with related marketing activities and providing comments;
the business office management unit, the exhibition hall service unit, the business surpassing service unit, the enterprise service unit, the hotel service unit and the property business unit are all connected with the cloud platform resource management unit.
In the intelligent robot service platform of the present invention, the method further comprises:
large window unit: the system is used for welcoming, popularizing and displaying, broadcasting traffic information content, inquiring lines of a shift, exchanging and interacting with customers in real time and providing ticketing and route guidance;
the file service unit: the system is used for consulting explanation and route guidance to realize information interaction between visitors and institutions;
a restaurant service unit: the intelligent ordering, ordering and paying service is provided;
the large window unit, the cultural and sanitary service unit and the restaurant service unit are all connected with the house property unit.
The intelligent robot service platform has the following beneficial effects: due to the fact that the intelligent greeting unit, the consultation explaining unit, the shopping guide and tour guide unit, the intelligent display unit, the automatic recharging unit, the cloud management unit and the open interface unit are arranged, the intelligent greeting and explaining system is integrated with multiple functions, strong in interactivity and capable of improving user experience.
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In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
Fig. 1 is a schematic structural diagram of an embodiment of an intelligent robot service platform of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
In the embodiment of the intelligent robot service platform of the present invention, a schematic structural diagram of the intelligent robot service platform is shown in fig. 1. In fig. 1, the intelligent robot service platform includes an intelligent greeting unit 1, a consultation explanation unit 2, a shopping guide unit 3, an intelligent display unit 4, an autonomous recharging unit 5, a cloud management unit 6 and an open interface unit 7, which are connected with each other.
The intelligent welcome unit 1 is used for intelligently identifying clients through face recognition, providing personalized services, and facilitating client management and information acquisition. The consultation and explanation unit 2 is used for customizing questions and answers according to scenes, intelligently answering questions and reducing the labor cost of consultation and explanation. The shopping guide unit 3 is used for guiding the customers in real time by adopting free and navigation movement modes, automatically avoiding obstacles and planning corresponding paths according to local conditions. The intelligent display unit 4 is used for calling audio, video, websites, pictures and the like through voice or touch screen and the like, and dynamically displaying relevant information in real time. The automatic recharging unit 5 is used for automatically returning the intelligent service robot to a corresponding position for charging when the electric quantity is lower than a certain degree, and is labor-saving and worry-saving. The cloud management unit 6 is used for configuring an independent background, remotely editing the content of the intelligent service robot and remotely controlling the state of the intelligent service robot. The open interface unit 7 is used for providing an open API interface of the robot, customizing related applications according to scenes and achieving thousands of machines and thousands of faces.
Due to the fact that the intelligent greeting unit 1, the consultation and explanation unit 2, the shopping guide and tour guide unit 3, the intelligent display unit 4, the automatic recharging unit 5, the cloud management unit 6 and the open interface unit 7 are arranged, the intelligent greeting and tour guide system is integrated with multiple functions, strong in interactivity and capable of improving user experience.
In this embodiment, the intelligent robot service platform further includes a voice recognition intelligent interaction unit 8, where the voice recognition intelligent interaction unit 8 is connected to the open interface unit 7, and is used for performing intelligent voice interaction according to a scene and service content, and the conversation content may be customized.
In this embodiment, the intelligent robot service platform further includes an intelligent navigation scene management unit 9, and the intelligent navigation scene management unit 9 is connected with the voice recognition intelligent interaction unit 8, and is configured to scan and construct a live-action map by using a wireless laser navigation party, and perform automatic cruise and return voyage to perform accurate scene positioning.
In this embodiment, the intelligent robot service platform further includes an automatic charging unit 10, the automatic charging unit 10 is connected with the intelligent navigation scene management unit 9, and is used for adopting a wired automatic charging mode or a wireless automatic charging mode, automatically returning to a charging pile for charging when the intelligent service robot is out of power, and the wired charging and the wireless charging scene are complementary, so that the endurance is doubled.
In this embodiment, the intelligent robot service platform further includes a face recognition management unit 11, the face recognition management unit 11 is connected to the automatic charging unit 10, and the face recognition management unit 11 is used for accurately recognizing user habits of VIP customers and general customers, is docked with the VIP system, and performs face recognition interaction and remote monitoring simultaneously in a dual-camera mode.
In this embodiment, this intelligent robot service platform still includes high in the clouds platform resource management unit 12, and high in the clouds platform resource management unit 12 is connected with face identification management unit 11 for manage and collect customer's information, change information resource that can be anytime and anywhere, can realize palm management, and is simple understandable.
In this embodiment, the intelligent robot service platform further includes a business office management unit 13, an exhibition hall service unit 14, a business super service unit 15, an enterprise service unit 16, a hotel service unit 17, and a property entity unit 18, where the business office management unit 13, the exhibition hall service unit 14, the business super service unit 15, the enterprise service unit 16, the hotel service unit 17, and the property entity unit 18 are all connected to the cloud platform resource management unit 12.
The business office management unit 13 is used for welcoming reception, providing business handling services for clients, relieving business peak pressure and improving business handling efficiency. The exhibition hall service unit 14 is used for providing marketing promotion, displaying services, attracting audiences and bringing mass people flow to exhibitions. The business super service unit 15 is used for providing marketing shopping guide, providing characteristic robot service, improving the brand image of the mall, displaying commodity information in real time and providing shopping guide service for customers. The enterprise service unit 16 is used for meeting guests, intelligently identifying customers and solving customer problems, and guiding a way for the customers to improve brand images.
The hotel service unit 17 is used for meeting guests and displaying hotel services in real time, provides consultation and explanation for clients, realizes entertainment interaction approach, improves hotel brand image, and can improve popularity by differentiating hotel image. The property unit 18 is used for promoting, displaying and displaying property information, matching with related marketing activities, attracting mass customers and providing comments.
In this embodiment, the intelligent robot service platform further includes a large window unit 19, a cultural and sanitary service unit 20, and a restaurant service unit 21, where the large window unit 19, the cultural and sanitary service unit 20, and the restaurant service unit 21 are all connected to the property entity unit 18.
The large window unit 19 is used for welcoming, promoting and displaying, broadcasting traffic information content, inquiring lines of a shift, interacting with customers in real time, and providing ticketing and route guidance. The document service unit 20 is used for consulting explanation and route guidance, and implementing information interaction (such as registration, payment, etc.) between visitors and institutions, and is a good self-display window. The restaurant service unit 21 is used for improving restaurant style, gathering customers and guiding ways, making restaurants higher, and making customers experience a long intelligent ordering, ordering and payment service.
The intelligent robot service platform can be used as an intelligent hardware service platform, and can be used for performing man-machine interaction, voice control command walking, rapid resource browsing, and ultrahigh-efficiency picture, video, audio and game display on a touch screen.
This intelligent robot service platform can open show functions such as broadcast video, song, audio frequency welcome word in real time through the control end as mobile operation platform, can also independently set up the robot walking and keep away barrier, parameter such as voice conversation welcome switch, convenient and fast lets the show more interesting, can open the dancing mode in real time, opens the laser navigation mode.
The intelligent robot service platform can serve as a cloud data management platform, resources, an editing scheme and a management robot can be uploaded through the cloud data management platform, operation only needs to be carried out at the cloud, and the intelligent robot service platform is convenient and fast.
The intelligent robot service platform upgrades the manual service into the intelligent service; providing a characteristic service to attract customers to the store; the intelligent application of the intelligent electronic tag can promote the charm of the brand; the labor cost can be reduced, and the product can be recycled infinitely; the automatic, intelligent and high-efficiency work of the Internet of things is realized; the intelligent service robot works all day for 24 hours, the store arrival rate is doubled, the cost is reduced, and the benefit is improved in a two-way mode. The intelligent robot service platform is strong in science and technology sense and strong in interactivity. The intelligent robot service platform can provide personalized customized services, such as: LOGO, VI, robot name, color, etc. This intelligent robot service platform can import customer's data, and self-defined show content, if: pictures, videos, web pages, conversation content, and the like.
In short, in this embodiment, because the intelligent greeting unit 1, the consultation and explanation unit 2, the shopping guide unit 3, the intelligent display unit 4, the autonomous recharging unit 5, the cloud management unit 6 and the open interface unit 7 are provided, the system and the method integrate multiple functions, have strong interactivity, and can improve user experience. The intelligent robot service platform can be applied to occasions such as supermarkets, business hall stores, building sales places, schools, banks, hotels, airports, high-speed rail stations, cinemas, hospitals, automobile 4S shops, shopping centers, office proscenums, museums, science and technology museums, enterprise exhibition halls, tax halls, government halls, vehicle administration centers, courts, exhibitions, tourist attractions, libraries and hotels.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents, improvements and the like that fall within the spirit and principle of the present invention are intended to be included therein.
Claims (8)
1. An intelligent robot service platform, comprising:
the intelligent welcome unit: the system is used for intelligently identifying the client through face recognition, providing personalized service, and performing client management and information acquisition;
a consultation explanation unit: the system is used for customizing questions and answers according to scenes and intelligently answering questions;
a shopping guide unit: the system is used for guiding clients in real time, avoiding barriers autonomously and planning corresponding paths by adopting free and navigation motion modes;
the intelligent display unit: the system is used for calling audio, video, websites and pictures in a voice or touch screen mode and dynamically displaying relevant information in real time;
an autonomous recharge unit: the intelligent service robot automatically returns to a corresponding position to charge when the electric quantity is lower than a certain degree;
cloud management unit: the system comprises an intelligent service robot, a background management server and a background management server, wherein the intelligent service robot is used for configuring an independent background, remotely editing the content of the intelligent service robot and remotely controlling the state of the intelligent service robot;
an open interface unit: the system is used for providing an open API interface of the robot and customizing related applications according to scenes;
the intelligent greeting unit, the consultation explanation unit, the shopping guide unit, the intelligent display unit, the automatic recharging unit, the cloud management unit and the open interface unit are connected with one another.
2. The intelligent robotic service platform of claim 1, further comprising:
speech recognition intelligent interaction unit: the intelligent voice interaction system is used for carrying out intelligent voice interaction according to scenes and service contents;
and the voice recognition intelligent interaction unit is connected with the open interface unit.
3. The intelligent robotic service platform of claim 2, further comprising:
intelligent navigation scene management unit: the system is used for scanning and constructing a live-action map by adopting a wireless laser navigation party and performing automatic cruising and returning;
and the intelligent navigation scene management unit is connected with the voice recognition intelligent interaction unit.
4. The intelligent robotic service platform of claim 3, further comprising:
an automatic charging unit: the intelligent service robot is used for automatically returning to the charging pile for charging in a wired automatic charging mode or a wireless automatic charging mode when the intelligent service robot is out of power;
and the automatic charging unit is connected with the intelligent navigation scene management unit.
5. The intelligent robotic service platform of claim 4, further comprising:
a face recognition management unit: the system is used for identifying the user habits of VIP customers and common customers, is in butt joint with a VIP system, adopts a double-camera mode, and simultaneously performs face identification interaction and remote monitoring;
the face recognition management unit is connected with the automatic charging unit.
6. The intelligent robotic service platform of claim 5, further comprising:
cloud platform resource management unit: the system is used for managing and collecting information of customers and changing information resources;
and the cloud platform resource management unit is connected with the face recognition management unit.
7. The intelligent robotic service platform of claim 6, further comprising:
a business office management unit: the system is used for welcoming reception and providing business handling service for clients;
exhibition hall service unit: the system is used for providing marketing promotion and displaying service;
business super service unit: the system is used for providing marketing shopping guide and displaying commodity information in real time and providing shopping guide service for customers;
an enterprise service unit: the system is used for meeting the guests, intelligently identifying the customers and solving the problems of the customers and guiding the customers;
a hotel service unit: the system is used for meeting the guests and showing the hotel business in real time, and providing consultation explanation for the clients to realize entertainment interactive approach;
a property unit: the system is used for popularizing, displaying and displaying the house property information, matching with related marketing activities and providing comments;
the business office management unit, the exhibition hall service unit, the business surpassing service unit, the enterprise service unit, the hotel service unit and the property business unit are all connected with the cloud platform resource management unit.
8. The intelligent robotic service platform of claim 7, further comprising:
large window unit: the system is used for welcoming, popularizing and displaying, broadcasting traffic information content, inquiring lines of a shift, exchanging and interacting with customers in real time and providing ticketing and route guidance;
the file service unit: the system is used for consulting explanation and route guidance to realize information interaction between visitors and institutions;
a restaurant service unit: the intelligent ordering, ordering and paying service is provided;
the large window unit, the cultural and sanitary service unit and the restaurant service unit are all connected with the house property unit.
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| CN201911244144.0A CN111126548A (en) | 2019-12-06 | 2019-12-06 | Intelligent robot service platform |
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Application publication date: 20200508 |