CN111080248A - Product of tour guide service whole-industry ecological chain transaction platform and construction method thereof - Google Patents
Product of tour guide service whole-industry ecological chain transaction platform and construction method thereof Download PDFInfo
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Abstract
The tour guide service markets at B2C and C2C, the B-end travel agencies or other business-level employment entities, and the C-end individuals are looking for: the service provider, namely: the majority of certified tourist guides, outbound leaders, professional guides, free-job operators, when collaborating, face such difficulties to varying degrees, and the present invention provides: a product of a guide service full-industry ecological chain transaction platform and a construction method thereof hope to help users/customers/consumers, cooperative partners, third-party merchants/service providers and service providers of the platform to eliminate obstacles and solve problems through standardized products, platform-based operation and differentiated services. The invention comprises the following steps: the production data is the manufacturing data, the processing data and the supporting data which are used as the production data to support the development of others. All parties who enter the platform can obtain the rights and interests guarantee. And help others engage in the e-commerce, help others grow up and create value, help others earn money. By the way, platform and self.
Description
Technical Field
The invention belongs to the fields of tourism industry and electronic commerce and the mutual combination of virtual economy and physical economy, and particularly relates to application of big data: manufacturing data, processing data, and support data are used as production data to support the development of others. In addition, the following technical fields are included but not limited to: cloud computing, artificial intelligence, the Internet of things, biological recognition, third party payment, general finance, 5G communication and other technical fields.
Background
The traditional channel: the travel agency or the travel service company displays travel products to users or tourists through offline or online, and after the tourists or the users register for participation, the travel agency or the travel service company searches for certified guide, outbound leaders, professional guides or free-job owners with time bands.
With the adjustment and relaxation of the state's practice policy on the practitioners of the certified tourist guide, the state allows: the accredited tour guide can freely perform the business, the accredited tour guide and the exit and leaders and professional guide, can directly and freely trade with the tourists, and provides tour guide service for the tourists. The guest can purchase directly: the guide service of the accreditation guide, the outbound leader and the professional guide, therefore, the following steps are carried out: foreign language, dialect, and sign language guide of the warranty, and: the witness guide, the outbound and leading team and the professional guide of the minority language directly enter the guide service market, and provide one kind: new employment channels and choices.
A certified guide and outbound lead and professional guide as one: the messenger of cultural transmission is being accepted by the market. Therefore, the evidence-holding tour guide is no longer the past: there is only one single employment mode, namely: the certified guide can be hired only by qualified travel agencies or travel service enterprises, and is cooperated with the travel agencies or the travel service enterprises to serve the service objects of the travel agencies or the travel service enterprises: the guest provides the service.
The most of the Chinese and foreign languages of the certificate of support, the sign language guide, the exit leaders of the certificate of support and the professional guide are the dual-purpose supply for some travel agencies or travel service enterprises, and the travel agencies and the travel service enterprises belong to the cooperative relationship rather than the employment relationship.
Although: with the adjustment and relaxation of the national policy, the tourists can directly purchase the tour guide service of the certified tour guide, but the tourists and the certified tour guide also belong to a cooperative relationship rather than an employment relationship.
Therefore, the design of this cooperative approach has the following problems and disadvantages: the guide and outbound leaders and professional guides for the warranty are mostly free-standing operators, and have no fixed working units, social security, insurance, fixed economic income and housing accumulation. The most certified guides, outbound leaders and professional guides are: when the tour guide has a tour group, the tour guide can have income, and any other welfare guarantee does not exist. Resulting in part of the tour guide while providing tour guide services to the guest: will want to somehow increase: other revenues besides payroll: such as: sales of self-fee items to patrons, and bringing patrons to shopping stores for consumption.
The reason for this problem and disadvantage is: due to the vicious low price competition among the same lines of the travel service enterprises, even some travel agencies do not pay the service fee of the certified tourist guide group, namely: and (0) wages, and also warrants that the tour guides or the outbound leaders receive the local travel agencies or the group agencies and pay the headings (the jargon between the tour guides is called a gambling group), namely: the evidence-holding tour guide also needs to spend money and buy a belt, and the following parts: the travel agency or the travel service enterprise does not give any wages for the certified tour guide and does not require the payment of head charge, namely, the guide service of 0 is that: and (0) payroll, please take charge of the guide or the outbound lead, the professional guide, and freely serve as a service object of a travel agency or a travel service enterprise: and the tourist provides tour guide service. Therefore, the cost and expenditure for the reception of the tour team are reduced. The system is used for making up for economic loss caused by zero-negative reception of a travel agency and reception of a travel team, so that the quality and standard of a tour guide service are reduced, after the tour guide receives a group, the tour guide takes a method to increase self-fee consumption items of tourists, and the tourists are taken to forcibly purchase and consume, so that the quality of the tour guide service is seriously different from the psychological expectation of the tourists.
On the other hand, most travel agencies find a tour guide band, whether it is an alien or alien guest group, or an outbound group, and give the tour guide: fixed guide service (guide service fee, short for mobile phone: guide service). The service charge of the tour guide is unequal in height, and has no unified standard. Therefore, the tourist guide service markets are uneven, and the income of the tourist guide is not guaranteed to the most basic extent. Thereby resulting in: the high-quality service provided by the high-quality tour guide is submerged in the waning ocean of the market economy and cannot stand out.
Difficulties have been encountered in solving these problems: before elaborating on these problems, explanations are made for some terms of expertise within the industry:
B2C: enterprise-level human units such as national junior, inbound society, outbound team society, travel service enterprise, and international travel education institution are all referred to as "B: representing an enterprise. C represents a certified guide or an outbound leader, a professional guide, a free-job dealer, and the like, and is represented by an individual of a natural person. Business-to-individual service trading. For short: B2C
C2C: the guest himself, and: the order transaction between the tour guide pan head and the tour guide head and between the evidence-holding tour guide, the outbound leader or the professional guide is abbreviated as follows: C2C, namely: service trade between individuals.
The Chinese guide generally refers to: the Mandarin tour guide, namely the tour guide language on the tour guide certificate, is: the guiding of the certification of mandarin, abbreviated as: chinese tour guide. Foreign language guide, generally refer to: the official tour guides of english, french, german, italian, spanish, portuguese, russian, japanese, korean, thai, mongolian, vietnam, malay, indonesia, laos, camabi, gossyp, czech, polish, dutch, danish, norway, sweden, finnish, bosch, greek, turkish, arabic, and other languages are all collectively called foreign language tour guide, and refer to in general: dialect dialectical guidance in Guangdong dialect (Guangdong dialect), Hakka dialect, Minnan dialect, etc. is generally called dialect guidance. The minority language guide generally refers to: the evidence-holding guide of Tibetan language, Uygur language, Manchu, etc. in minority languages is collectively called as the minority language guide.
Sign language guide, generally refers to: the information is transmitted through gesture movement and body language, and the evidence-holding tour guide of the thought is expressed.
The department of the modern society refers to: the tour guide with the car calls the jargon in the tourism industry: both are dominant and guided. There is a tour guide certificate and a certificate of the vehicle. The vehicle owner who holds the certificate to guide takes the car certainly and provides artifical guide service and tourism or commercial package car service for the visitor, is generally applicable to foreign guest group or domestic guest group, and the number of people is below 8: there are many high-end/business small clusters.
Guiding on foot: in general terms: tourists are hiked to take a tour in tourist attractions, and tents are built outdoors or the tourists are guided in a car as a house overnight for evidence holding.
And (3) outbound leadership: the international leadership is called the outbound leadership. The line call is as follows: the whole accompany is carried out. Namely: with a tour guide for the domestic team to travel to the harbor, the Australian Taiwan or abroad. The first is to take the tourist group to the harbor and Australia platform or other countries outside the country for visiting and visiting, and the local guide (calling the local company) is responsible for scenic spots, historical culture, local customs explanation and guest accommodation and dining arrangement. The second is to bring the tourist group to the harbor and Macau station and other countries for visiting, and the whole journey is responsible for the tourists to eat, travel and buy entertainment. The tour guide is also a type of tour guide, and generally refers to tour guides for guiding Chinese citizens to go out, and is responsible for safely taking members of tour groups out of the country and returning to the country. Besides, it is also responsible for travel events of tourist groups in and out of the country, and is regulated according to the guide management method. The evidence holding and guide is that after acquiring the guide professional qualification, namely acquiring the guide evidence, and engaging in 3 years or more than 3 years, and the actual work of the guide service, the party can apply for the reference: qualification test of the outbound leadership.
Professional guidance: generally, it is a mountain climbing guide, and a tour guide having mountain climbing certificate, first aid training certificate, tour guide certificate and all three certificates can be engaged in the guiding work.
Guiding the pan head: in particular to the following steps: the third party is not a person unit, and is not a user or a tourist, belongs to an intermediate introducer and an independent intermediate third party intermediary. Belongs to the following steps: the provider of tour guide business and tour guide information, the jargon between the tour guides is called pan head: neither hired to any business entity nor to the purchaser of the tour guide service. Specialized specialization: the guy is bridged in the middle for the units of holding the certificate and guiding the tour and using people, and belongs to independent third-party free operators. Earning information introduction fee of party, particularly: by publishing in the WeChat group of the tour guide: find the advertisement of the guide, or the pan head: the method is characterized in that the certificate-holding tour guide or the outbound leadership is dispatched to the certificate-holding tour guide or the outbound leadership in the WeChat friend in a single-line contact mode, and the certificate-holding tour guide or the outbound leadership is dispatched to a travel agency or a travel service enterprise. Information of the certified tour guide with time group: name, telephone, micro-signal, electronic version of guide's card, send the personnel unit through the micro-letter, with personnel unit's: payroll payment criteria, as well as service requirements and service times, phone calls, and micro signals are sent to the guide. And then, contacting the evidence-holding guide found by the human unit and the pan head again, confirming the details and the specific requirements of the band and the notice, and after the guide finishes the band, and the travel agency or the travel service enterprise checks out the account with the guide, the guide checks out the account with the pan head again: the tour guide trades commissions or spreads against, i.e.: the method comprises the following steps of returning a profit to an order introducer: pan head (party). The jargon between the guides is called: paying the boiler cost. In addition to this, the pan head is collected from the human unit, i.e. travel agency: information service fee, namely: the introduction fee of the guide. Bidirectional charging: the agent fee of the guide is collected from the user unit, namely the travel agency, and the commission or spread is also collected from the guide. The inventor of the invention is a tour guide pan head. Before becoming a tour guide pan, the inventor of the invention was a tour guide in English and Japanese, and entered into the border group outside Beijing. The rules of the tour guide industry and the problems to be solved are well known.
A vehicle head: the working property, content and working mode of the head of the tour guide pan are similar to those of the tour guide pan. The difference is that: the tour guide pan head sends the tour guide of holding the certificate for the personnel unit, and the locomotive sends for the personnel unit: a large, medium and small taxi with normal and operation qualification. The inventor of the invention is a locomotive.
The tour guide pan head and the tour guide pan head can be used in the market. Not only because: information creates value and opportunities, and: pan heads and car heads that can help receive singles including but not limited to: the certificate of possession guide, the leadership of going out, professional guide and the free job trader, in addition, pot head or locomotive still help travel agency and other travel service enterprises, have solved: the problem of difficult finding of tour guides.
In searching for a certified guide band, service trading between B2C and C2C has encountered the following, common problems and difficulties: there is some guide of holding a permit, answer to person's unit and take pure playing group or business group, when close to the date of taking a group, but put the pigeon suddenly, or guide of holding a permit answer vacates the time, give person's unit and take the tourist group, but repent temporarily, say again suddenly: the doctor can find out various wonderful reasons to push the words without time or uncomfortable body, and find out something in the home, and then the doctor can find out other evidence-holding tour-guiding bands. The prior commitment is not complied with, no integrity can be said, or no symptom is lost, the telephone is not connected, the micro-letter is not returned, the short message is not returned, and therefore the user unit at the B end or the guide pan head at the C end is added: unnecessary additional working pressure and workload.
Similarly, a person or a unit can also guide the pigeon to be placed in the certificate. This results in a certified tour guide, with no cliques to bring and no revenue after the vacation time. Resulting in a waste of resources and time.
There are some guides without integrity, when the pot head or the headstock of the guide sends a life to the guide, the guide finishes the life, after the person unit and the guide settle accounts, the guide links the thank you, the order is introduced to the person: namely: the telephone of the guide pan is black, the message is black, and the message can not return. Most of the pan heads or the car heads are not known and have not been seen in the past because the pan heads or the car heads are assigned to the certified guide of the human units. This results in: the labor and time spent by the tour guide pan head or the car head cannot be paid with any money: return of labor reward. And to cause the other: the time of the clique is left unused for the warranty tour guide of the music and the dependable score. Resulting in resource waste and time waste.
And a part of people using units are adopted, and when receiving the complaints of the tourists: when the tour guide service is not in a week or is not satisfied with the tour guide service, intentionally deducting the total amount: the tour guide service fee on the current date of the tour guide under license, or: deducting all service fees of the accredited tour guide in full amount, and giving no charge, which is equal to that: time and labor are paid for the evidence-holding tour guide, but the following can not be obtained: the labor reward previously promised by the human unit due. The tour guide has difficult and expensive right to maintain. Since the vast majority of human units, and service providers, namely: the certified guide, the outbound leadership, the professional guide and the free-job operator belong to cooperative relations rather than employment relations, do not have labor contracts and insurance, medical insurance, social insurance and other guarantees, and only have oral commitments. Most professional guides for certificate-holding tour guides, outbound leaders and certificate-holding or free operators firstly give the personnel units and then give the professional guides for certificate-holding tour guides, outbound leaders and certificate-holding to settle wages. The autonomy is in a human unit. The service provider can be charged with money, which is calculated by the single-side speaking of the human unit.
Travel service markets, there are also travel agencies with blackheart: the certificate-holding guide, the outbound leader and the professional guide have no payroll and accept the head charge to the group society or the ground. In addition, the tourist guide paying group is also needed, namely, the tourist guide paying group is needed to pay the tickets and the food fees of the scenic spots of all tourists who pay the tourist group in the process of touring, and even the fees of drivers. If the tourist complains about the service of the guide and is not satisfactory, the service is not good, the careless service attitude is not good, and the like, the tourist can complain about the complaint to the group society or the land society for various reasons and requests for refund. Some travel agencies deduct the payment paid by the tour guide cushion together, and give no payment for the report. Equal to say that: the tour guide pays labor, does not receive any money and return on dignity, but pays off money, time and energy, is full of fatigue, is attacked in mind and body, and reduces the confidence and the willingness of the practitioner.
When a tourist finds and holds a certificate to guide and cooperate, the situation that the tourist temporarily puts pigeons is also happened.
In addition to this, for: the most advanced-age persistent tour, which is advanced in age, most travel agencies are afraid to cooperate with advanced-age persistent tour because the local community or the group community: worry that the old-age certified tour guide has accidents in the working process of the service with the group, and the travel agency is afraid of bearing unnecessary responsibility. Most of the senior citizen tourist guides have no retirement unit, retirement fund, social security, medical security and economic source, and become the elderly to be managed.
Disclosure of Invention
In summary, the following steps: in order to solve the above problems, the present invention provides: the invention relates to a product of a tour guide service full-industry ecological chain transaction platform and a construction method thereof, which integrates and utilizes resources of all parties. Enhancing user/customer/consumer service experience
The aim is as follows: the problem of the tourism trade ubiquitous is solved, let each side of parking platform, can both obtain the guarantee of rights and interests. Each individual is provided with the own desired service providers, such as help platform users/clients/consumers and partners and service providers, growth, idle accrual tour guides, outbound leaders, professional guides, and free-job owners. Helping others to engage in electronic commerce and helping others earn money. By the way, platform and self.
In addition, the present invention: a product of a guide service whole-industry ecological chain transaction platform and a construction method thereof are provided, which comprises the following steps: travel practitioners and platform service providers, these groups, provide an online business transaction platform (website and APP). And offline trading platforms (offline brick and mortar stores and 24-small vending machines, providing services for users/customers/consumers, partners, tourists, certified guides, outbound leaders, professional guides and free-job owners, third-party facilitators and merchants), and this online and offline consolidated trading service platform will eventually develop into: a comprehensive service center of tourism related industries.
In order to achieve the above object, the present invention provides: a product of a guide service whole-industry ecological chain transaction platform and a construction method thereof are realized as follows: b-end travel agencies or other enterprise-level personnel units, and C-end individuals verify the background of the authorized login platform through a payment treasure or WeChat or mobile phone short message, or after the real-name system is registered as a member of the platform, the system is online through the background in a website or APP end: fill out service requests and time, and upload electronic itineraries or travel plans, then place orders to find: the service provider, namely: the guide of taking a certificate, the leadership of going out of the country, the professional guide, the free job officer, cooperate. The service provider of the platform, on-line order grabbing or the platform sends the order to the service provider according with the requirements of the ordering user/client/consumer through the system. The service provider accepts orders online. And provides services according to the requirements and time of the ordering user/client/consumer and finishes the order. And then, the platform puts money to the service provider, and the transaction is completed. The method comprises the following steps: product on line: a website and an APP realization method.
In another aspect of the present invention, further comprising: the off-line product, namely: the implementation method of the off-line physical store and the 24-hour unmanned vending machine comprises the following steps: an offline transaction platform is built: third party merchants and third party facilitators, as well as partners, are placed on an off-line trading platform (brick and mortar stores and 24 hour vending machines).
Besides, the invention and the construction method of the platform are realized as follows:
as shown in fig. 1: the construction method of the platform comprises the following steps: the B-end travel agency or other enterprise-level personnel unit, and the C-end person are connected through the product terminal of the invention: websites and APP, order placement, manual guidance of platforms (including but not limited to: certified guide, outbound leader, professional guide, and free-job dealer) online order taking or snatching, and service ordering users/customers/consumers. The service provider of the platform, for these 2 service objects: the order-giving users at the B terminal and the C terminal provide manual tour guide services, which are respectively represented by B2C and C2C: the transaction type of the service trade. C-end individual users of the platform, except: product termination through the platform: besides searching for artificial tour guide service, the website and APP can also search for the artificial tour guide service through the platform: and the travel planner provides travel route planning and designing or searching for the individual users at the C terminal: and the travel agency or other travel service enterprises at the B end provide the following information for the individual users at the C end: customizing the service (C2B). The manual tour guide service in the invention comprises the following steps: is prepared from the following components: the method comprises the following steps of (1) entering a resident platform: chinese and foreign languages and dialects and sign language guide, outbound leaders, professional guides and free-job operators, and the online product of the invention comprises the following components: after the background in the end of the website or APP receives the order and the group on line, the user/client/consumer of the order of the B end or C end is provided with manual guide service. The intelligence-developing game of the invention is an online product of the platform: the website or APP end internal background, through independent development, or access to third party partner, namely third party service provider, the developmental game software developed, access to the online product of this platform: API ports (website or APP) that provide students or parents and teacher users with: AR/VR intelligence developmental games served by artificial intelligence guides, or ordinary networked interactive intelligence developmental games. The entertainment system realizes voice control and voice interaction for games on the intelligence-developing game platform. To the individual users at the C-end through the game, in particular: the users of the students and the pupils provide learning or teaching assistance services. The C-end individual user of the platform can directly or indirectly output the following information to students, parents and teacher users through the intelligence development game of the invention: history, humanity, politics, economy, geography, law, nature, science, astronomy, geology, physics, chemistry, biology, folk-custom, foreign languages, art, ancient languages, diplomatic, society, and the like of tourist attractions or tourist destination countries in china. The construction method of the present invention, as shown in FIG. 1, includes: the member service is realized by: the on-line product terminal in the invention: website and APP, pay through the member, after paying the member annual fee, authorize the educational game service that uses this platform, promptly: the knowledge is paid for. In order to prevent teenagers and immature children from being indulged in the intelligence-developing game of the platform and influencing the work or the industry. The platform is arranged through an end inner background: a minor protective means by: time lock, child/teenager mode, parent-child platform, etc. to prevent the user from being excessively enthusiastic in the game. Wherein the time lock, backstage in the user side can freely set up: the time lock is unlocked. The time lock is realized by the following 5 ways:
1. the user may set a trigger time for the time lock. 2. After the time lock is unlocked, the single-day use duration exceeds the trigger time, and the user can continue to use the time lock only after inputting the password. 3. Opening the time lock, and setting an independent password; the password can be reset by complaint after the password is forgotten. 4. Triggering time: respectively as follows: 45 minutes, 90 minutes, 120 minutes, 5, the triggering time of the time lock is set, and then the time lock can be opened or closed by one-key setting.
The child/adolescent mode is achieved by: 1. in the child/adolescent mode, once set on, at 21: products of the puzzle game that do not use the platform from 30 hours to 7 hours earlier the next day (beijing time). 2 after the child/teenager mode is turned on, the system will automatically turn on the time lock, which is set to 45 minutes by default. The single-day use time exceeds the trigger time, and the password is required to be input for continuous use. 3. In the child/teenager mode, the platform carefully selects a batch of education and knowledge contents to be displayed on a primary page of the educational game of the platform, and operations such as recharging, appreciation and the like cannot be carried out.
The parent-child platform mode is realized by the following modes: the registered users of the platform are required to reasonably use the services of the platform after ensuring sufficient communication with your children of the user. And the children of the registered user of the platform log in the account number of the platform to be bound, the platform account number of the registered user TA of the platform is used for scanning the two-dimensional codes of the parent-child platform, and after authorization is obtained, the product and the service of the parent-child platform can be used. The guardian of the child/teenager can view the following data through the parent-child platform: detailed data of the immature game using the platform: data of daily use duration, name of game, learned knowledge, etc
As shown in fig. 1, among them: the points store is formed by: the B-end travel agency or other enterprise-level personnel unit, and the C-end person are connected through the product terminal of the invention: the website and the APP send orders, and the service provider of the platform provides manual tour guide service and finishes trading orders. The order-placing user/client/consumer of the B terminal or the C terminal and the service provider of the platform generate: credit points, available to the points mall for trade: partial goods or services, or automatic deduction with credit points: the customer's order amount for the purchased goods or services in the points mall. The construction method of the present invention, as shown in FIG. 1, includes: the advertisement service is realized by the product terminal of the invention: website, APP, off-line brick and mortar store, 24 hour vending machine, provide paid advertising services to users/customers/consumers. The construction method of the invention, as shown in fig. 1, is an offline product terminal: the off-line physical store and 24-hour vending machine are partners of the platform, namely: the third-party merchant and the third-party service provider provide goods or services, and the off-line product terminals pass through the platform: brick and mortar stores and 24-hour vending machines provide goods or services to users/customers/consumers, service providers, and to visitors. The construction method of the present invention, as shown in FIG. 1, includes: the online renting and selling platform of the guide goods mall is provided by a third-party merchant entering the platform: tour guide articles are sold and rented on line. By: an online product terminal: website and APP, to this platform: users/customers/consumers and service providers, tourists, related goods sales and rental services providing tourist or guide goods. Orders are placed and commodities are rented through online (websites and APP), and the online physical store returns. The construction method of the present invention, as shown in FIG. 1, includes: the third party merchant of the travel shopping mall is provided by the third party merchant who is resident on the platform: tourist souvenirs (catalog please see fig. 8) are sold both online (website and APP) and offline (brick and mortar store and 24 hour vending machine). The construction method of the present invention, as shown in FIG. 1, includes: the third-party service is provided for the user/client/consumer and the service provider and the tourist of the platform by a third-party service provider who is resident in the platform: the third party eco-chain service, the service directory of the third party service please see fig. 5. The construction method of the present invention, as shown in FIG. 1, includes: self-organizing + brand affiliate services, with a catalog of self-organizing and affiliate services as shown in FIG. 9. The construction method of the present invention, as shown in FIG. 1, includes: the artificial intelligent guide service is provided by a third-party merchant and a service provider who enter a platform, and a specific service directory is please refer to fig. 6; the construction method of the present invention, as shown in FIG. 1, includes: the public welfare of environmental protection is through the terminal on line of this platform, promptly: websites and APPs, provide: the volunteers are organized to pay for activities of participating in tree planting and afforestation, on-line registration and payment, off-line organization of public service activities and platform organization members, pay for activities of participating in public service activities, on-line registration and payment, off-line physical stores and 24-hour unmanned vending machines, and self-fetch materials required by the activities. And on-line enrollment, organizing volunteers into: the mountain area is volunteered to support education activities, is the activities of public welfare organizations such as knowledge giving, material giving, medical giving, country giving and accurate poverty relief, and the like, and can bridge the trails of users with difficulty in establishing files for poverty relief, thereby helping to butt up market and other enterprise resources. The service providers of the platform, such as registered members of the organization platform, are willing to collect donations if an unexpected injury or sudden death occurs during the work. A commercial method is used for doing public welfare charitable activities.
Because the invention: a product of a tour guide service whole-industry ecological chain transaction platform and a construction method thereof, which take platform operation, standardized products and differentiated services as structures to enable the product to have the following functions: scale effect, movement, multiple products, high quality and globalization. And to: the value of the user/client/consumer, partner is targeted to make innovations. The design of products, processes and services of the users/customers/consumers is centered, and the products, processes and services are designed to be implemented to each product and service with the first aim of creating customer value. Thereby, the following advantageous effects can be obtained:
with the invention, the production of the online platform: APP and website, help user: the system breaks the hierarchy, crosses the regional limitation to meet the requirements of more people, and provides service for users of the whole network crowd. Namely:
travel agencies and other businesses both domestic and foreign, as well as individual users/clients/consumers both domestic and foreign, may seek service provider collaboration through the platform of the present invention. And no longer by the conventional: the intermediary service provider changes hands layer by layer and adds prices layer by layer. This makes it possible to: the system helps the user unit at the B end and the individual user/client/consumer at the C end, improves the efficiency and saves the cost.
It can also help the service provider of the present platform: the added value is increased, and the income is improved. Having the service provider of the platform: the rights and interests of income, insurance, social security, working time, group volume and the like can be reasonably, legally and compliantly guaranteed on the platform. Thus indirectly assisting the service provider of the platform to: time freedom, space freedom, accounting freedom, and can give a sense of ownership to users and service providers.
Besides, the invention also has the following beneficial effects: the service provider of the help platform promotes the ability of the individual to be sophisticated, whether it is a professional maca for many years of practice: the system has the advantages that the system can be used for carrying the evidence for tour guide, the outbound and leading team, the professional guide or the free professional, and the tour guide who just enters the system can be used for receiving the order or robbing the order on the platform, so that the system does not have the fear of strict policy, the worry of malicious money deduction and the pressure of paying the group of money, and the platform can immediately release the money to the service provider on the day of leaving the group. The platform has perfect and professional special training courses, and the guide is trained online or offline and with groups, and the training courses are provided by the cooperation of the platform, namely, a third-party service provider or an affiliate.
For the tourism feelings and the lectures going to the three-foot platform, the work experience accumulated in the service process of carrying a group is rich, and at present, the old-aged tour guide with advanced age can go to and play a part in tourism teaching work of a tourist institution through the platform of the invention. Along with the rapid development of the tourism industry, the demand of talents at the basic level of tourism is increased, and the special-purpose projects in tourism and the special-purpose projects in professions in tourism are developed rapidly, so that the employment of the professions in tourism or the higher vocational education is also a good choice.
The platform enables most people in society to realize the following functions by linking all the resources and integrating and utilizing all the resources: every demand and value can be accurately and efficiently docked, and especially personalized products and personalized demands and services can be quickly connected to and provided for the other party.
Both buyers and sellers of the service provider can complete closed-loop transaction through the platform of the invention and realize services such as timing (calculation of overtime time of the service provider), overtime service charging, automatic fee deduction of overtime fee and the like.
In addition, the present invention: by benefiting global users/customers/consumers with global wisdom, a worldwide set of products, supply chains, services and brands are built: meanwhile, a global talent and service provider is cultivated and attracted to enter the local platform, and resources of all parties are integrated and utilized for providing services for customers. Making it create and achieve a nice trip, creating the greatest value for the user/client/consumer, as well as partners, service providers, industries. And, can also promote tourist service experience of visitor, promote health and sustainable development of tourism industry, lead: the economic transformation and upgrade of the tour guide service market promote the product and service of the invention, and establish a competitive advantage which is difficult to surmount in the travel service industry.
Drawings
The present invention is described in further detail below with reference to the attached drawings.
FIG. 1 is the present invention: the composition and service flow of the system and the construction method diagram of the platform thereof.
FIG. 2 is a diagram of: the manual guide service range and the service content and the main operation product example chart.
FIG. 3 is a diagram of: the implementation flow and the construction diagram of the offline physical store.
FIG. 4 is a diagram of: a layout of a catalog of goods and services for a 24 hour vending machine.
FIG. 5 is a diagram of: a third-party service: the method for constructing the third-party ecological chain service, the service composition and the schematic diagram of the service directory are provided.
FIG. 6 is a service item diagram of an artificial intelligence tour guide service.
Fig. 7 shows a third party merchant who rents a platform on the store for guide goods, and permits the sale or lease on the platform: example diagram of commodity range related to tour guide article
FIG. 8 is a third party merchant or manufacturer residing on a travel shopping mall platform, with sales permitted on the platform: example drawings of product range related to tourist souvenir and the like
FIG. 9 is a product catalog and service implementation for self-organizing + brand affiliation services and a composition construction diagram thereof
FIG. 10 is a schematic diagram of the implementation method and the operation of the customized service (C2B)
Detailed Description
The preferred embodiment and the new technical scheme of the invention are as follows:
product terminal of manual tour guide service: the implementation method of the website and the APP comprises the following steps:
1. product of online trading platform: website and APP, through the APP that has networked of operation on smart mobile phone and panel computer to and through the independent website that the PC operation has networked, to the certificate: chinese and foreign language guide, sign language guide, order dispatching and order taking, and guide, order taking and survival.
2. First, the travel agencies at the domestic and foreign B-sides register as members on the platform and need to upload: after the business license of the travel agency, the business operation license of the travel agency, the responsibility insurance of the travel agency and the identity card or passport represented by the legal person are approved by the platform, the party can become the registered member. Other businesses/companies, educational institutions, media companies, colleges, research institutions, identity cards or passports that require uploading of copies of their licenses and legal representatives to the platform may become registered members.
And 3, the individual user at the C terminal needs to upload an identity card or a passport to the platform, and can register as the individual user after the platform is approved.
4 the manual tour guide service is composed of a platform: the 4 service providers provide manual tour guide services for users/customers/consumers of the platform.
5. The tour guide needs to upload: the identity card or passport, the tour guide card and the leader card are guided to the platform, and after the platform is approved, the user can register as a certified tour guide member to become one of the service providers of the platform.
6. The certified tour guide can provide the following manual tour guide services for the B-end and C-end users: delivery service, group service, vehicle tour guide (tour guide, besides uploading ID card or passport and tour guide certificate, guild card, to platform, also needs to upload driver's certificate, strong insurance, third party responsibility insurance, vehicle photo, group photo, vehicle driving certificate, operation qualification certificate, tour package vehicle certificate, operation vehicle driver service supervision card, network reservation taxi driver certificate), guild service, guide service, scenic region explanation, overseas shopping, business translation, conference exhibition service, teaching service (Taiji, kungfu, yoga, cooking, lecture seat), celebration service (wedding travel explanation, documentary/special subject)
7. The primary tour guide of the platform can provide the opportunity of continuous deep creation by off-line or on-line training or group-following learning and the like through a third party facilitator or a franchisee of the platform, and take part in examinations in related industries to become a middle-level, high-level, special-level, gold medal, certified tour guide and tour guide competition organized by taking part in the platform, and the initial tour guide of the platform obtains the reputation of the self industry, and can be connected to the platform of the invention by virtue of the reading and the profound knowledge of the certified tour guide and rich working experience accumulated in the service process of the group in the past: a lecture order of a guest teacher. Namely: the evidence-holding tour guide can also be a guest seat for teachers in tourist schools and teachers in related training institutions.
8. Guiding with a vehicle: before becoming a registered member of the platform, screening a list of distrusted persons is introduced, a cooperation mode with a third-party credit product is actively explored, a public security organization is combined to carry out comprehensive background examination on vehicle owners registered as a vehicle guide of the platform, screening the list of distrusted persons is also introduced into the platform, and publicly inquired distrusted persons to be executed cannot be registered as the vehicle owners of the vehicle guide of the platform. The accident is prevented from happening from the source, and the strive becomes: reliable, efficient, and accountable platform.
9. The free-job owner needs to upload the identity card or passport to the platform, and after the platform is approved, the free-job owner can register as the free-job owner and become one of the service providers.
10. The free-job operator can only provide the following services to the user at the B-end or C-end: pick-up service, overseas purchasing, business translation, conference exhibition service, teaching service, host service (travel wedding, documentary/thematic explanation)
11. The platform is used for carrying out card-holding guide, card-holding outbound and leading, card-holding professional guide and free-job operators, uploading identity cards or passports to the platform, and after the platform becomes a registered member of the platform, the first registration needs verification of face recognition and sound recognition of the platform. In addition to this, the platform needs to be submitted with my: contact means, including but not limited to: the method comprises the following steps of micro-signals, mobile phone numbers, QQ numbers, electronic mailboxes, social account numbers, detailed addresses, names of emergency contacts and contact ways of the emergency contacts: a cell phone number and a micro signal.
12. The B-end enterprise users and the C-end individual users of the platform also need to submit the user's own contact information to the platform, including but not limited to: the method comprises the following steps of micro-signals, mobile phone numbers, QQ numbers, electronic mailboxes, social account numbers, detailed addresses, names of emergency contacts and contact ways of the emergency contacts: a cell phone number and a micro signal.
A B-end travel agency or other business-level employment entity, and a C-end individual, including but not limited to: the next person, i.e. the customer, user and service provider of the platform, i.e.: after the certified guide, the outbound leader, the professional guide, and the free-job dealer become registered members of the platform, if necessary, the registered members pass through a biometric authentication system of the platform, that is: face identification, voice recognition, fingerprint identification to ensure that the member data information of platform is true and reliable, except biological identification, the platform still can promote trip safety through scientific and technological means such as big data analysis. The security and rights of the service provider and the service receiver of the platform and both parties are ensured. And the guarantee is obtained.
A B-end travel agency or other business-level employment entity, and a C-end individual, including but not limited to: the next person, i.e. the customer, user and service provider of the platform, i.e.: the certified guide, the outbound leader, the professional guide and the free job can also authorize login through WeChat or Payment treasured before becoming the registered member of the platform, or authorize login to the platform through short message verification of mobile phones, and then order placement or order receiving/order grabbing.
15. A user of the platform may: including but not limited to the following, third party payments: payment treasure, WeChat, face Payment, QQ wallet, PayPal, Internet banking, etc., third party payment means, the user's order on the online payment platform. Or by trusted friend payment/third party surcharge of the ordering user, or by installment payment, flower payment, trust payment, in addition to that, the user/customer/consumer of the platform, and the service provider of the platform, namely: a certified guide, an outbound leader, a professional guide, a free job officer, and: the third-party service provider, the third-party merchant, the client of the platform and the partner can check own order record, consumption record, transaction detail, recharging and presenting detail, account balance, reward and penalty record and detail through the background of the platform client.
16. The order placing user/client/consumer of the platform and the service provider can check, edit, manage and cancel the order of the platform at any time. And the consumption experience of the order is shared with the real feeling and evaluation of the order. And both parties can share the social media with one key.
17. When the registered user/client/consumer of the platform sends an order through the platform, and after the payment is successful, no one takes the order for a long time or no one takes the order for a long time. The user can be attracted by the background pricing of the client, and the service provider of the platform receives or preempts the order. To facilitate the smooth proceeding and completion of order transaction and service.
A travel agency or business user at B-end, and an individual user at C-end, by: the platform's website and APP, places order requirements including, but not limited to: a reservation order and a real-time order. After the user's order payment is successful, the platform proceeds to certified: foreign and foreign languages guide and sign language guide dispatch party, the guide is through running the APP that has networked on smart mobile phone, and panel computer, or through: the PC end runs the networked independent website background, accepts orders for survival, and the tour guide dispatches orders successfully, or after orders for success, needs to carry out face recognition and sound recognition through the mobile phone APP, or needs to carry out fingerprint recognition, and is used for: and the service provider is not replaced by the adjustment package, and all services and transactions are guaranteed to be under the supervision of the platform. Then, the tour guide: services need to be provided according to the requirements and time of users. After the service is finished, the platform deposits money, and the two parties can mutually evaluate each other.
19. After an order is sent by a B-end enterprise user or a C-end personal user on the platform through the platform, the user can make a call to a guide or a free-standing operator for receiving the order through a background of a platform client, although the calls of the two parties can be connected to each other, the displayed telephone number is a virtual number automatically generated by the system, (so as to protect the information privacy and the data confidentiality of the user/client/consumer on the platform and avoid the utilization by a bad third party, commercial promotion or malicious harassment of the user/client/consumer and a partner), and besides, online communication can be realized in a text, voice and other modes. When the platform is used for providing service for the user, the user and the service provider (the platform for guiding the certificate, the professional guide and the free job) on the platform can not check the character communication records and the contact ways (including but not limited to QQ, WeChat, mobile phone number, telephone number, fax, detailed address, social account number, electronic mailbox, emergency contact and the contact way of the emergency contact) of the two parties and the other party after the service is finished
20. If the user A is not satisfied with the service of the tour guide B, the opposite side can be shielded through the background of the user A, when the user A sends an order requirement on the platform next time, the tour guide B shielded by the user A cannot see the order information of the user A, and if the tour guide B feels that the requirement of the user A is too harsh and the user A does not want to be provided with the service next time, the tour guide B can shield the user A. Therefore, the platform can not dispatch and push the order information of the user A to the tour guide B next time.
21. If the A user is very satisfied with the service of the B tour guide, the A user can not only leave the B tour guide through the platform: the five stars of characters, pictures and videos are good, the user A can send an electronic red envelope, a tip, a flag (including but not limited to an electronic flag and a real object flag) and a flower (including but not limited to an electronic flower and a real object flower) to the tour guide B through the background of the platform, and besides, the user A can also evaluate the service of the user A on the tour guide B and share the service with social media of the user A through one key. Let more users approve the service of the B guide and the platform.
22. The order-placing user/client/consumer of the platform sends the order-placing user/client/consumer to the service provider of the platform through the client background, namely: witness guides, outbound leaders, professional guides, and free job owners, leave a five-star comment. The platform rewards the service provider of the platform: 1 dollar cash and 1 point service score.
23. When the order is successfully completed, the service is finished. The order user/customer/consumer of the platform and the service provider of the platform, namely: the accrual tour guide, the outbound leader, the professional guide and the free job dealer can all obtain 1 credit score, if the service provider of the platform gives the other party: and when the order placing user/client/consumer of the platform is poor or not evaluated, the credit score of the order placing user/client/consumer of the platform is not increased or decreased. When the order placing user/client/consumer of the platform gives poor or no evaluation to the service provider of the platform, the personal credit score of the service provider of the platform is not increased or decreased. When the order placing user/client/consumer of the platform sends an order through the platform, and the order placing user/client/consumer of the platform cancels the order due to the reason after the order grabbing or order receiving of the service provider of the platform is successful, at the moment, the credit score of the order placing user/client/consumer of the platform is reduced by one. When the order placing user/client/consumer of the platform sends an order through the platform, the service provider of the platform cancels the order due to the reason after the order is successfully taken or accepted, and at the moment, the personal credit score of the service provider of the platform is reduced by one. When the order placing user/client/consumer of the platform sends an order through the platform, the service provider of the platform snatches the order or the platform sends the order successfully through the system, the order is completed smoothly, the order placing user gives five-star good evaluation to the service provider of the platform, the personal service score of the service provider of the platform is added with 1 score, and the service score is not added or not reduced when the personal service score is not evaluated or is poor.
24. The platform is according to: the service provider, namely: accredited tour guides, outbound leaders, professional guides, and free job owners: the personal credit score and the service score are high and low, and the service provider with higher credit score and service score is preferentially dispatched to through big data and an intelligent algorithm and artificial intelligence. That is: the higher the personal credit score and the service score of the service provider of the platform are, the higher the single rate of the order grabbing is, and in the same time interval, the platform preferentially assigns the order to: personal service points and service providers with higher credit points.
25. The order-placing user/client/consumer of the platform, through the client background, the service provider of the platform, namely: certificate-holding tour guides, outbound leaders, professional guides, and free-job owners, present: a tip or red envelope, and after successful payment, the platform exempts from the transaction commission and directly deposits money to the service provider.
26. After the service on the platform is finished, the user gives a service provider real gift through the background of the platform for the purpose of thank you: namely: and the user presents real flowers or real silk flags to the tour through the background of the platform. The user presents a physical gift to the service provider through the platform, provided by a third party merchant of the platform, and sent by the third party merchant of the platform to a takeover location specified by the platform: off-line brick and mortar stores or 24 hour vending machines. The tour guide can receive the real name system free of charge through the valid certificate within the specified time.
27. If the user A is very satisfied with the service of the guide B, the user A can select and designate the guide B through the background of the user A when placing an order on the platform next time, and the service is provided for the user A. When the a user places an order, it finds: and B, when the reserved and scheduled time conflicts with the time of the user A for requesting to obtain the service, the background of the user A displays the guide B, and the other scheduled time interval is gray, so that the following steps are displayed: b, the unscheduled time interval of the tour guide, namely: the idle time interval of the B tour guide is displayed as green. Respectively with the symbols: the corresponding representation is as follows: the tour guide B has another scheduled time interval. The time interval during which the B tour guide is idle is represented by √. Thereafter, the platform passes: intelligent algorithms, artificial intelligence, cloud computing, and big data technologies, dispatching orders to other certified guideways. Other guides can preempt orders, or the platform through the system: other tour guides and orders meeting the ordering user/customer requirements. The guide takes orders and provides order service.
28. If the user A is very satisfied with the service of the guide B, the user A can select and designate the guide B through the background of the user A when placing an order on the platform next time, and the service is provided for the user A. When the user A sends an order, when the time of the guide B conflicts with the time of the user A for requesting to obtain service, if the user A continues to send an order service request to the guide B and hopes that the guide B can adjust the time arrangement for receiving the order of the user A, the guide B can choose to accept or reject the order request of the user A when receiving the order request of the user A, and if the guide B chooses to reject the service request of the user A, the guide B can explain the specific reason for rejecting the order service request of the user A to the user A through a background system of the platform. Thereafter, the platform passes: intelligent algorithms, artificial intelligence, cloud computing, and big data technologies, dispatching orders to other guides. Other guides can preempt orders or the platform dispatches orders to designated guides through the system.
29. When the user A is not satisfied with the tour guide service of the user B, the tour guide service of the user B can be terminated immediately through the background of the user A, the service fee of the tour guide of the user B is obtained by dividing the amount of money of the order according to the current day by 8 by the platform, and then multiplying the amount of money by the time for providing the tour guide service for the user A through the tour guide of the user B. For example: user a places a one-day tour guide order service on the platform including, but not limited to: reservation list and real-time list, if the service fee of B guide is 8 hours per day, 800 RMB, when B guide provides 3 hours guide service for A user, A user terminates B guide service through background of platform. Then, the service charge for the B tour guide is: 800 divided by 8 and then multiplied by 3, is: 300 yuan RMB, the mathematical calculation formula is as follows: (800 ÷ 8) × 3 ═ 300, the platform charges a certain proportion of the information service fee, namely: after the commission and the fixed amount of premium are traded, the tour guide is paid.
30. If user A has passed the platform, six days of tour guide order services are placed, including but not limited to: the method comprises the steps that a reservation order and a real-time order are made, a guide B conducts a rush order or a pick-up order after a user A sends an order requirement through a platform, if the service charge of the guide B is 8 hours per day, 800 yuan RMB is used, and when the guide B provides guide service for the user A for 3 days and 3 hours, the user A terminates the guide service of the guide B through a background of the platform. Then, the service charge for the B tour guide is: 800 times 3, plus: 800 divided by 8 and then multiplied by 3, is: 300 yuan RMB, the total is: 2700 service fee of RMB, the mathematical calculation formula is: (800 x 3) + [ (800 ÷ 8) × 3] ═ 2700, the platform pays B the lead after deducting the per day trade commission and per day premium. After the guide service provided by the certified guide of the platform for the user of the platform is finished, the deposit time of the platform can not exceed 5 minutes.
31. The platform is successfully registered and becomes a service provider (certificate-holding guide, outbound leader, professional guide, free-job operator) of a member, the service is provided for users/customers/consumers of the platform, and after the service is finished, the ordering users/customers/consumers of the platform receive a dynamic random mobile phone short message verification code. The service provider can contact with the person placing the order through the platform client background, or through a virtual number in the order of the mobile phone, or through information in the client. And (3) acquiring service completion: after the dynamic random mobile phone short message verification code and the verification code after the service is finished are filled into the client background of the service provider, the method can be regarded as follows: the transaction is completed. The verification code is used for: the order placement/customer/consumer order is finalized, after which the platform places the order within 5 minutes: daily trade commissions and daily contingencies, and daily business insurance deductions are made and the platform deposits money immediately after commissions and insurance are collected.
32. When the user A sends out a one-day tour guide order service through the platform, the service comprises but is not limited to: booking list and real-time list, after A user sends order demand through platform, B guide robbing list or accepting list, B guide provides 3 hours guide service for A user, at this time, when A user stops B guide service through background of platform, if: the service fee of the guide B is 8 hours per day and 800 RMB, so that the service fee of the guide B is as follows: 800 divided by 8 and then multiplied by 3, is: 300 yuan RMB, the mathematical calculation formula is as follows: (800 ÷ 8) × 3 ═ 300, then user a has left the order service charge for the current day among the platform's accounts: 500 yuan moneys and a service duration of 5 hours. At this time, after the user a places an order again through the platform, the tour guide order grabbing or platform dispatching is performed, and the tour guide order taking is performed, the tour guide service duration provided by the tour guide for the user a by the tour guide C is as follows: the service fee is 500 yuan RMB for 5 hours. And C, the guide places money for the guide C after deducting a certain proportion of transaction commission and insurance fee by the platform after providing the guide service for the user A according to the requirement and time of the user A.
33. The platform provides to the user: when Chinese, foreign and foreign languages, dialects and sign language guide in the domestic and inbound tourism fields, in the process of providing services for users or tourists by guide, when the users are not satisfied with the services of guide and need to replace other guide, the users can immediately terminate the services of guide through the background of the platform and reissue a new order: including but not limited to: a reservation order and a real-time order. But outside the outbound travel area.
34. Limited by the restriction of factors such as region, visa, time difference, and the connection of service, the frontier of the border of the: when the a user places an order through the platform, including but not limited to: a reservation order and a real-time order. And B, leading the order by the team or dispatching the order by the platform through the system, and receiving the order by the team B. And the B leader needs to provide services according to the time and the requirements of the A user, and after the services are finished, the two parties can mutually evaluate. In the process that the B leader provides services for the A user, and when the work task and the work time of the B leader are not finished yet, the A user can not terminate the services of the B leader randomly.
35. The price of the tour guide service is determined by the market, and the price is on the market at any time. The prices of the tour guide services are different in different languages, different regions and different countries, different times and different seasons of destinations where the outbound leaders provide the tour guide services to users/clients/consumers or tourists, and the prices of the tour guide services are different accordingly. Moreover, the guide languages provided to the service object by the evidence-holding guide, the outbound leader and the professional guide are different and are divided into: chinese, foreign language, dialect, sign language, single language tour guide, bilingual tour guide (i.e. the tour guide language on the tour guide certificate is two languages, which means that the tour guide can provide tour guide service for tourists in 2 languages, in the course of the tour guide with group service actually, the tour guide needs to provide explanation service for tourists in 2 languages, the tour guide service fee is that the service fee of the service provider is calculated according to 2 languages, the bilingual tour guide is received in two parts, for example, the languages on the tour guide certificate of the platform holding tour B are English and German, the platform temporarily sets English tour guide to 700 yuan per day, German tour guide is 800 yuan per day, the working time is less than 8 hours, when tour guide B needs to provide tour guide service for both English and German as basic language wandering tourists, and when the tour guide needs to provide tour guide explanation and group service for tourists in English and German, the service fee of bilingual tour guide is 700+800 ═ 1500 YuanRenminbi per day, the platform deducts daily trade commission and daily accident and business risk, and then puts money to the tour guide B). The multi-lingual tour guide (i.e., the language of the tour guide on the tour guide card is multi-lingual tour guide, which means that the tour guide can provide tour guide services to tourists in more than two languages, in the case of the tour guide with group services, the tour guide needs to provide tour guide explanation and group services to tourists in more than 2 languages, the multi-lingual tour guide, which is multiple incomes, examples are english and french on the tour guide card of the C tour guide of the platform, and russian, the platform tentatively sets the english tour guide to 700 yuan per day, the french tour guide to 800 yuan per day, the russian tour guide is 800 yuan per day, the working time is within 8 hours, the C tour guide needs to provide tour guide services for both english and french and russian together as well as for the bulk tourists, and the C tour guide needs to provide tour guide explanation and group services to tourists in both english and french and russian, and the multi-lingual service for 700+800 yuan per day, platform after deducting transaction commissions and daily contingencies and business insurance, and then, placing money to tour C), in addition to: the guide has different levels (including primary, middle, high, special and gold) and different service prices.
36. The service provider registered as a member in the platform, namely: the method comprises the steps of carrying out evidence-holding tour guide, outbound and leading, professional guide and free operators, wherein the total amount, the service star level, the favorable rating and the difference of service orders are finished on a platform, the service prices are different, and the prices are dynamically adjusted by the platform. Namely: the higher the total number of orders and service stars completed on the platform and the goodness of the order, the higher the service price.
37. Service providers for the platform, namely: in the process of providing a tour guide group service for users/customers/consumers of a platform or tourists, a service provider calculates service charge according to 8 hours, wherein the working time of each day is 8 hours, for example, if the working time of the day is less than 8 hours. The temporary tour guide service fee is 800 Yuan 8 hours per day, if: in the electronic journey of the travel agency, the working time of a certain day in the plan is 8 hours, and the overtime charge is 200 yuan per hour. When the service provider of the platform provides the service with the group to the tourists, the actual working time of the day is long, if the actual working time exceeds 8 hours, the order user of the platform needs to pay the service provider of the platform: overtime adds a shift fee. Otherwise, if the working time of the day is up, the service provider of the platform can go home after work because: the labor law stipulates: the working time of the laborer is 8 hours per day, for example, if the overtime service user unit needs to pay overtime charge to the laborer.
38. The ordering user/customer/consumer of the platform, after completing the order to purchase the tour guide service, the platform prompts and lets the ordering person freely choose, the service provider, namely: overtime shift fees for certified tourist guides, outbound leaders, professional guides, and free-job operators are due to: the lower person pays online or: the tourist pays by himself under the line.
39. The ordering user/client/consumer of the platform, upon completing the order to purchase the tour guide service, if selected: lower single online payment: the overtime of the service provider adds a shift fee, at which point the platform will prompt: the next person confirms to open: WeChat exempts from secret or pays precious exempts from secret payment function, and the service provider who has uploaded tourist representative or whole visitor's signature confirmation on the same day through end backstage (APP or website backstage) when the platform: the confirmation file of the service provider's working duration, at this moment, the platform can be automatic to single WeChat or pay precious account down, exempts from secret scratch to deduct the overtime charge of platform service provider.
40. Service providers for the platform, users/customers/consumers who are not involved and do not support the platform, and any form of pad payment for next person, guest.
41. The ordering user/client/consumer at the B or C end of the platform places an order through the platform, and in the course of an electronic itinerary or a travel plan or an ordering person, the plaintext requires: in the process of tour guide service, a cameraman accompanies the tour guide service, records videos in the whole process, and makes the videos. Whether the ordering user/client/consumer is using the recorded video for business purposes or educational purposes. No matter recording or live broadcasting, the service process of the explanation of the guide band group needs to be paid and purchased: and the authorized use fee of the personal IP and copyright/portrait right of the certified guide. Namely: the order-issuing user/client/consumer of the platform needs to pay the authorized use fee of the personal IP/portrait right and copyright of the certified tour guide at one time through the platform in addition to the tour guide service fee of the certified tour guide. Namely: payment for the service provider's personal IP/portrait rights and copyright authorization usage fees is required. Example (c): the certified D tour guide of the platform is a Chinese tour guide, the service charge of the Chinese tour guide is tentatively set as 600 yuan per day, the service duration is within 8 hours, and the service charge of the tour guide is calculated according to 8 hours when the service duration is less than 8 hours. The platform warrants that the personal IP/portrait right and copyright of the tour guide are authorized to use at a fee of 1 thousand yuan RMB every day, and when the registered members of the platform: such as: media, media companies, educational institutions, research units, individual users, place orders through the platform and: among orders, the plaintext requires: in the process of tour guide service, a cameraman accompanies the tour guide service, records videos in the whole process, and makes the videos. Then, the service fee for the certified D tour guide of the platform is: the service charge of the Chinese guide + the authorized use charge of the personal IP/portrait right and copyright of the guide. The mathematical calculation formula is as follows: 600+1000 ═ 1600 yuan per day, the platform deducts daily trade commissions and daily contingencies and business risks, and then places money on the D tour guide.
42. Service providers for the platform, namely: the certificate holding guide, the outbound leader and the professional guide provide the following functions for the ordering user/client/consumer or the tourist: in the process of tour guide explanation and group service, live broadcast service can be started through an internal background (a mobile phone end and a tablet personal computer end) of the platform, and live broadcast is carried out on other registered members of the platform to create contents such as the whole process of providing services for tourists by service providers and TAs, tourist attraction knowledge explanation and the like. Other registered members of the platform may reward the anchor for certified tour by online rewarding or gifting a virtual gift to the anchor.
43. When the service provider of the platform, namely: after the bill taking guide, the outbound leader, the professional guide and the free job officer successfully take or receive the bill through the platform, the service provider of the platform needs to arrive at the designated service place within the appointed time according to the time and the order requirement of the order user and cannot obtain the bill within a delay. Then, the service provider of the platform needs to perform face recognition and voice recognition verification. Before the service starts, in addition to the biometric authentication, it is also necessary that the service provider of the platform, in the client background, operates and "confirms: i have arrived, service starts ", when the service provider of the platform, through the confirmation of the background in the terminal: when the platform 'I has arrived and the service starts', the ordering user/client/consumer of the platform receives a dynamic random short message verification code. The service provider of the platform needs to make a single user/client/consumer by power connection, and obtains: the random dynamic verification code of the service start is filled with the random dynamic verification code of the next user: the service provider's order back office. The method can be regarded as follows: the tour guide service formally starts, and thus, the platform also formally starts timing.
44. The platform will prompt in time after the service starts: when the service is about to be finished, the service provider of the platform needs to timely provide: that is, requiring verification of signature by all or a representative of the guest: the duration of the tour guide with group service, signature and confirmation of the tourists: and the tour guide takes the certification file of the group service duration, takes a picture and uploads the picture to an end background of a service provider of the platform. And push-to-synchronize to the ordering user/client/consumer. A single person placing an order of the platform needs to pay a platform service provider through a background in a platform end, and overtime fees are added. The service provider of the platform, after the end of the day's service, except for uploading: signature confirmation by tourists: besides the file of the tour guide service duration, the online confirmation needs to be performed through the end internal background of the service provider: "service end", when the service provider of the platform confirms through the end internal background: when the service is finished, the ordering user/client/consumer of the platform receives a dynamic random short message verification code. The service provider of the platform needs to make a single user/client/consumer by power connection, and obtains: and (3) the random dynamic verification code after the service is finished, and the random dynamic verification code of the user who issues the order is filled in: the service provider's order back office. The method can be regarded as follows: the tour guide service is formally finished, and besides, the service provider of the platform needs to perform face recognition and voice recognition verification. The tour guide service process is ensured, the tour guide is in service all the time, and services are not provided for the tour guide by other people instead of being automatically regulated and packaged unilaterally by the tour guide.
45. When the service provider of the platform provides tour guide service for tourists, the journey and the real-time geographic position can be shared to the emergency contact and friends and relatives one by one, and the safety of the service provider is guaranteed
The B-side travel agency places an order on the platform to find a service provider, namely: the price of the service provider is the same as the guidance price of the same industry when the system is cooperated with the certificate holding tour guide, the outbound leadership, the professional guide and the free job trader. When the individual user at the C end and other enterprise users at the B end place orders on the platform, the service providers are found, namely: the price of the service provider is as follows during cooperation: direct guest market price. And the direct passenger market price is larger than the guidance price of the same industry. The price of the service provider is dynamically adjusted according to market conditions and the needs of the ordering user/customer/consumer.
47. Platform student privileges: customizing special tourism service for college students. College students in China continent can enjoy 10% of the direct-passenger market price of the platform after the real-name authentication. Students send orders through the platform, and 10% of direct-passenger market price is automatically favored.
48. In order to guarantee the safety of the user and the manual tour guide and the lives and properties of the tourists, when the manual tour guide or the free-job provider of the platform provides services for the user or the tourists, under the specific condition: and C, the platform records the whole audio or video and stores the data to a server of the platform when the platform sends the order by the personal user at the C end.
49. Registered members of the platform: the admission guide, the outbound leadership, the professional guide and the free job officer can freely set the time interval for receiving the order through the website of the platform or the background of the APP. Namely: the order receiving time and date is from a certain day of a certain month of a certain year to a certain day of a certain month of a certain year, and the order receiving time and date is the free time of the service provider and can receive or rob orders. The platform then assigns orders to the tour guide or to the free occupational during the time intervals in which the tour guide or free occupational are free. The patients who are in charge of the tourist guide or the free careers can deal with the order online or receive the order online.
50. Service providers for the platform, namely: the admission guide, the frontier of going out, professional guide all can connect the language of group through the website of platform or APP's backstage, and simultaneously, the platform is not limited to: the Chinese tour guide certificate can only receive Chinese groups, and after the Chinese tour guide certificate uploads the Chinese tour guide certificate of the real name of the Chinese tour guide certificate, the Chinese tour guide certificate also uploads the related certificate which can prove the foreign language level and capability of the Chinese tour guide certificate, namely the Chinese tour guide certificate can receive foreign language groups. Example (c): registered members of the platform upload Chinese tour guide certificates, English grade four or six or eight certificates, or other foreign language professional university graduations, such as: the Russian professional university graduation, or the foreign university graduation, the Chinese guide can be connected to the platform not only: chinese guest group, English immigration group, English exit group, can also connect: russian immigration group, and russian export group.
51. The users, guide and free-workers of the platform all have the right to cancel orders at the platform in a free and precious way, namely: when the user A sends an order on the platform, the B guide takes a rob or the platform dispatches the order to the B guide through the system, and the B guide receives the order, the user A only has one time and has no charge to freely cancel the order. Similarly, the tour guide B also enjoys one time, and does not have the right to cancel orders free of charge on the platform.
52. When the user A sends a second order through the platform for the second time, the guide B or C carries out order grabbing, or the platform sends the order to the guide B or C through the system, and the guide B or C receives the order. The user A cancels the order due to personal reasons, at the moment, the platform automatically deducts the order canceling commission from the order account of the user A (the purchase of each sub-order of the user who places the order cannot exceed 200 yuan), and then the platform deducts a certain proportion of transaction commission, the order of the user A is purchased and consumed, and the order is automatically remitted into the account of the platform order receiving by the guide of B or C. As a guide to B or C: and (4) compensation of the error work cost. Similarly, the free-job officers also enjoy: the user cancels the order for the second time, and can also obtain the compensation of the wrong work fee given by the order placing user.
53. After the user places an order at the platform, the service provider of the platform, namely: after the platform successfully sends the order through the system, the service provider of the platform can enjoy the right of canceling the order without charge for free once, and when the user sends the order on the platform, the service provider of the platform successfully carries out the on-line order grabbing. Or after the platform sends orders to the service provider of the platform successfully through the system, the service provider of the platform secondly: personal reasons, and when the user order is cancelled and closed, the platform penalizes the tour guide or discretionary officer: deduction, namely: the credit score is deducted, and each time the order is cancelled, the credit score is deducted by one, and in addition, the money is deducted. Namely: when the tour guide or the free job operator of the platform cancels and closes the user order for personal reasons, the platform can automatically deduct the order canceling commission (the amount of money does not exceed 100 yuan RMB) from the order receiving account of the tour guide or the free job operator, and after the platform deducts a certain proportion of transaction commission, the platform automatically collects the transaction commission into the account of the user for ordering under the platform, and the purpose of small penalty is to establish an honest society.
54. The foreigners and foreign languages of the evidence and the sign language guide are in the Chinese with groups to receive the guest or foreign guests without paying any deposit to the platform. However, if the platform is guided in a group of guests or foreign guests in China, if the platform is not ordered by the guide and the tourist is not authorized by all visitors, the tourist can change the journey and route privately, force the visitors to shop for shopping, or: to force sales of royalty items to guests, and so on. The platform will do the following to the tour guide: deduction of deductions, deduction of service points, and penalty of degradation (the platform will deduct half of the tour guide's service fee as penalty in addition to deduction of transaction commission and insurance fee per day.)
55. If the tour guide of the platform is in the in-band guest or the out-of-band guest entry group or the in-band guest exit group in China, if the tour guide does not meet the order requirement of the platform user and does not pass all tourists, the written signature confirms the consent, or the background operation of the client of the order user is not passed: before confirming agreement. The travel journey and the route are changed privately, and the tour guide of the platform is free from being expensive under the following specific conditions: national major events, weather causes, natural disasters, political changes, national sporting events, war acts, riots, etc., are considered to be ineffectual or unpredictable factors.
56. Example (c): the guide B of the platform accepts the order of a certain user A of the platform, and the service charge of the guide B is assumed to be every day: 800 yuan 8 hours. After the service of the B tour guide is finished, complaints are made by the A user: and B, guide violation (violation behaviors of forced promotion, forced shopping, written signing and consent of all tourists or background operation of a client of an ordering user: confirmation consent, prior illegal behaviors of changing routes privately, changing tourist attractions and the like) and grouping is not carried out according to the requirement of A. Then the service charge for the tour guide B is: 800 minus the daily transaction commission and daily premium charged by the platform, and then divided by 2, i.e.: (800-commission per day trade-premium per day ÷ 2 ═ B service fee for tour guides.
57. Leading chinese tourists to a harbor-australian platform or to overseas other countries to travel for certified tourist guide and outbound leaders, before the platform accepts orders, the platform needs to be handed over: quality of service guarantees (1 to 30 thousands, etc.), avoiding: and (3) outbound leadership: bringing Chinese continental tourists to: when traveling in a harbor or foreign country, the tour route and route are changed privately before temporary team throwing and written signature confirmation of all tourists appears, thereby leading to tour guide: degrading the quality of service and standards. In addition, the platform collects service quality guarantee money to the certified guide and the outbound leadership, in order to avoid: the tourist is brought into a shopping shop by a tour guide to forcibly shop, or a self-service item which conforms to the laws and regulations of the overseas part of the destination country but does not conform to the laws and regulations of continental countries in china is promoted to the tourist abroad: including but not limited to: gambling, pornography, hunting with a gun, and the like. If the guide is: the platform deducts a certain proportion of service quality guarantee funds and service scores according to the rules of the platform and is forbidden permanently, and the platform connects orders. Let the person who loses confidence go too little and go smoothly. If the tourist is held, the tourist is out of the border, the tourist is taken, the shopping consumption is forced, the self-fee is forced, or the language or limb conflict, the person, the dough throwing, the defamation platform, the user, the disseminated rumors and the like happen to the tourist, violate the professional morality of the tourist or the working condition of the tourist is passive and bad. Economic losses or reputation losses are brought to the user/customer/consumer/and platform and guest, the platform retains: for illegal tour guide/leadership, legal maintenance is initiated and the right to obtain economic compensation and disclose a sorry is requested.
58. If the evidence holding guide or the free job provider of the platform is complained by different lower single users of the platform within a natural year, each complaint of the user, the evidence holding guide or the free job provider of the platform can be deducted by a service score, and when the complained times reach 12 times, the platform can punish the complained users: deducting the service point of 12 points and closing for one month, namely: in a natural month, the certified guide or the free-job officer will not be able to receive any user's order on the platform.
59. Service providers for the platform, namely: accredited tour guides, outbound leaders, professional guides, free-job operators, and service recipients, namely: after the order transaction is finished and the service is finished, both parties do not belong to the acceptance range of the complaint if the complaint is given to the other party for bad evaluation or not. The credit scores of the two parties are not reduced, complaints are initiated on line only at the end background of the next person, the complaints are real and effective, evidences are definite, and manual customer service teams of the platform can accept the complaints.
60. The service provider and the service receiver of the platform and the ordering user/client/consumer increase the credit score of both parties respectively by one point after the transaction is completed and the service is finished and each order is finished. And in the background of both parties: displaying the order state: the order has been completed and the record of the guard is entered.
61. If the sesame credit score of the service provider is more than 700, exempting from the service quality guarantee fund.
62. When the user at the B terminal or the C terminal places an order through the platform and pays successfully, the user can check the electronic version or the guild license of the order taking guide, the information and credit level of the guide license and the contact information.
63. Registered members of the platform, namely: according to the needs of users/clients/consumers of the platform, the language (Chinese or foreign language, dialect or sign language) and the level (respectively: primary, middle, high, special, gold medal) of the order taking guide and the age interval or age of the gender and age (over 18 years and under 65 years) can be freely selected through the background of the platform client, namely: the number of order taking/order robbing persons is more than 18 years and less than 100 years: multiple people receive/rob orders, namely: n +1, representing an order completed cooperatively by the service provider of N + 1. Or 1 person receiving/robbing the order. Represents: 1 person independently completes the service requirement of the next person. Or the number of the order receiving/order grabbing people is not limited, namely: and (3) multiple persons or 1 person can receive or rob orders, and then the platform dispatches the orders to the accreditation tour guide meeting the requirements of the user according to the options of the user.
64. Registered members of the platform, namely: according to the requirements of users/clients/consumers of the platform, the tags of the service objects can be freely selected through the background of the platform client: the nationality or native place of the party or team, the tourist/service object, the domestic group of the domestic guest, the foreign-guest immigration group, the number of people, the handicapped, children, babies, old people, students, adults, women, pregnant women, the age range of the tourist, the departure time and the time of the end of work each day, the departure place, the price details and total price of the service charge, the identity or occupation of the tourist, the city of the browsing, whether the tourist/service object is vegetarian, whether there is a chinese accompanying in the foreign-guest group (partially certified old oil bar foreign language tour guide, departure reception, professional guide, see the travel order of the foreign-guest immigration group, accompany the Chinese, stand up and put away the horse), therefore, the evidence guide, departure reception guide, professional guide, the order issued about the platform user/customer/consumer in advance, label information about tourist groups to screen suitable evidence-holding tour-guide cooperation), whether the visitors are old or not, whether the platform is to screen suitable bilingual evidence-holding tour-guide cooperation, whether the AB group (representing a tourist group as a whole, is divided into 2 or more than 2 small groups, and provides services for the tourists with 2 or more than 2 evidence-holding tour-guide groups. Example (c): a tourist group has 200 tourists, needs to split and arrange 4 buses with 52 seats, departs from a hotel of the tourists, and then moves to a tourist attraction, and each bus is respectively provided with a certificate-holding tour guide to provide explanation services for the tourists. In the service mode of splitting a large team tourist into small teams, the service mode is called as follows in the tourism industry: AB group), in addition to the tag information, it is necessary to upload a detailed electronic itinerary or itinerary plan to the platform, which facilitates the accrual tour guide, outbound and leadership, professional guide, free career's review of the platform, the requirements of the ordering user/client/consumer, and the information of the group.
65. Ordering user/customer/consumer, can edit online, electronic itinerary or itinerary/travel plan that has been uploaded to the platform.
66. Only after the service provider of the platform successfully performs online order grabbing or order receiving, the user can check the virtual telephone number of the next person through the terminal background of the service provider or contact the next person online in a mode of order leaving in the terminal.
67. Only when the service provider of the platform successfully performs online order grabbing or order receiving, the user can check the next single person through the end-internal background of the service provider: an electronic itinerary or planned itinerary/travel plan, the virtual phone number of the guest in the middle and the actual departure location (hotel information) and time of departure.
68. The order user/customer/consumer, the phone of the visitor from the electronic itinerary or itinerary/travel plan uploaded to the platform is: the service provider of the platform cannot check the order before the order is taken or received.
69. The professional guide can be uploaded by the following means: the tour guide certificate, the leader card, the guide certificate and the identity card or the passport are sent to the platform, and after the platform is checked and passed, the platform can register to become a certified tour guide of the platform and provide service for the user.
70. The tour guide can freely set a work place and a service-provided time interval through the background of the platform. The platform will then automatically match the big data with the order request of the ordering user/customer/consumer.
71. Service providers for the platform, namely: the certificate holding guide, the outbound leader, the professional guide and the free-job operator can also place orders through the platform to purchase the services of other service providers.
72. The user/customer/consumer, the guide of taking a license, the frontier, the professional guide, the free-job operator, the third-party service provider, the third-party merchant and the partner of the platform can communicate with the manual customer service team of the platform on line through the client background of the platform, feed back opinions and suggestions and use experience of the platform, so that the platform can continuously optimize iteration on the product scheme and service flow of the platform, continuously improve the product, function and service standards of the platform, improve the service experience of the user/customer/consumer, extend the industrial chain, increase the added value, meet the requirements of different users/customers/consumers and partners, create and develop a new market, and strive to become a waster and a runner in the industry.
73. The invention comprises the following steps: as a business platform in the tourism industry, the platform adheres to user guidance, provides user value as a mission, continuously polishes and optimizes products, and actively bears more social responsibility, and a user with good service is real competitiveness. The method solves the social problems, improves the society, has social attributes and becomes a part of the daily life of people. Creating the future.
74. The order placing users/clients/consumers at the B end and the C end of the platform can not only select whether to purchase or not by the background in the client of the person placing after orders are placed through the platform: accident risk, business risk of tourists, namely: when a user/customer/consumer makes a bill, the platform can prompt a single person after the bill is issued and a certified guide service is purchased through a website or an APP in-terminal background of the platform: the travel guarantee is purchased without worry in the whole process. The highest payment is 100 ten thousand yuan/portion. Ordering user/customer/consumer, online selection: to buy, or to say again the next time. In addition, the following person can also choose whether to purchase: accompanying service of doctors and ambulances in the team. In particular: the electronic travel itineraries or travel plans of the current single person include: in order to prevent problems such as altitude reaction and oxygen deficiency when tourists travel in plateau areas, in plateau areas such as Tibet, Qinghai, Xinjiang and the like, the problems are threatened: if the members in the tour group have altitude reaction, the team doctor can transfer the members to the team ambulance for medical care, so that the best rescue time is guaranteed not to be wasted in fighting 120 and waiting for the arrival of the ambulance. The life safety of members of the tour group is ensured, and the guarantee and the service are furthest obtained. Accompanying services for the team physician and ambulance on the platform. By a third party facilitator hosting the platform, namely: the local Hospital provides medical services and is on the market at any time.
75. The tourist service platform: for those foreign-guest travelers who want to make a work and earn money while traveling in the continent of China, the website and APP of the invention provide a platform for providing services for the travelers and the personnel units of the foreign-guest talents, connecting the two parties and creating values for the two parties. Namely: when the accredited tour guide, the leader, the professional guide and the free-job dealer of the platform provide services for the foreign guest tourists, the foreign guest tourist finds that: the multifunctional travel support platform becomes a short-term concurrent foreign education in the continental China, and supports 'self' to continuously travel in China by using self knowledge and labor. At this time, the service provider of the platform can upload the passport and resume of the guest visitor and related academic certificate, and upload the video resume, life photo, work photo and the like of the guest visitor to the guest service platform on the premise of asking the guest visitor to approve the written signature authorization. In addition to this, guest visitors also need biometric identification through the platform, namely: face recognition, voice recognition and fingerprint recognition are used for guaranteeing the safety of teachers and students in the personnel units. Thereafter, the platform collects to guest visitors: 58 dollars, a guest may pay by themselves or on behalf of the platform's service provider. After the payment is successful, the platform automatically reviews the passport, resume and related academic certificate of the foreign guest visitor through artificial intelligence, and automatically shields the resume of the foreign talent: phone, email address, social account, etc. privacy information.
76. China continent is legal, and units related to education industries such as kindergartens, primary schools, middle schools, universities, training institutions/schools and the like with complete qualification certificates can search suitable foreign nationality foreign education talents to cooperate through a tourist service platform. The continental China, a unit of employment for foreign nationality education in the education industry, has uploaded to the platform: business licenses, legal representatives identification cards/passports, license handling, etc., foreign talent engagement contract templates, profiles of the employing units, photos and videos of the work environment, and contact details of the employing units (including, but not limited to, telephone, WeChat, Address, email) to the platform. Through the automatic audit of artificial intelligence, after the audit passes, the personnel unit of the foreign talent is submitting to the platform: information service fees (tentatively 1 thousand yuan RMB per person), and monthly payroll per month of the foreign citizen to platform escrow (tentatively 3 thousand yuan RMB for the foreign citizen). The tourist service platform can automatically recommend to the personnel unit of the foreign-nationality talent: the dual-purpose external education meeting the requirements of the human unit is realized. After both parties reach the intention of cooperation, the personnel unit of the foreign citizen needs to upload: the formal recruitment contract of the foreign book foreign education and the work visa invitation letter are sent to the tourist service platform. The platform will then share part of the data to: the embassies and the police at the sites of the foreigners are recorded, and the long ringing of the alarm clock is the normal state of the platform for safe work and service consciousness, so as to prevent the occurrence.
77. When the facultative foreign-style education serves for the personnel unit, within the period of the recruitment contract of the facultative foreign-style education, after the education work service of one month is completed, the invention comprises the following steps: the tourist service platform, after having collected the trade commission and accident insurance and the commercial insurance of foreign-duties foreigners, releases money to the foreign-duties foreigners: payroll due to the facultative foreign book. Namely: the wages hosted by the personnel of the foreign language education on the platform of the invention are paid by the platform to the payment treasures or WeChat or bank card accounts of the facultative foreign language education.
78. Service providers for the platform, namely: in the process that the bill receiving or the bill grabbing of the platform is successful and the service is provided for the user/client/consumer or tourist of the platform, when the working time of the platform is close to 8 hours, the platform can send out anti-fatigue reminding and risk early warning to the service provider. The service provider of the platform is prompted to take a break.
79. When a B-end travel agency/enterprise user or a C-end personal user of the platform places an order through the platform and purchases manual tour guide service online, options of personal accident risk and business risk are displayed in a client background of the user/client/consumer. The user can decide whether to buy the platform third-party service provider according to the self requirement: namely insurance services (domestic accident, overseas accident, domestic business accident, overseas business accident) provided by insurance companies. If the user chooses to purchase the services of personal accident insurance or business insurance provided by the third-party insurance company of the platform, when the user purchases insurance through the platform and the order payment is successful, the platform can collect a certain proportion of information service fee, namely draw transaction commission, and then put money to the third-party insurance company. Temporarily: the personal accident risk of the tourists on the platform is as follows: china mainland: 5 Yuan renminbi each person every day, domestic business insurance 30 Yuan each person every day, overseas accident insurance: 10 yuan RMB each person every day, and 50 yuan each person every day of the off-shore business insurance, the price of the accident and the business insurance is on the market with the market, the price can be adjusted irregularly with the change of market conditions and time, when the user of the platform successfully pays the order of the accident or the business insurance in the environment provided by the platform third party service provider, the platform can take out 10% of transaction commission, namely: after a daily commission of 0.5 dollar people's currency per person, a third party insurance company on the platform is paid: 4.5 Yuan-ren-Ming-Bing-Ci is daily. When any personal injury occurs during the course of a tourist traveling in China, including but not limited to: casualties, platform and user/customer/consumer as well as service providers (certified tourist guides, outbound leaders, professional guides, free-job operators) are free from precious. The paying work is charged by a third party service provider of the platform, namely a third party insurance company entering the platform: survey for evidence and pay. Upper limit of maximum payout: 45 ten thousand yuan RMB each person. Similarly, when the user of the platform successfully pays the order of the outbound accident insurance provided by the platform third party service provider, the platform will collect 10% of the transaction commission, that is: 1 after each person's daily commission of the Yuanrengxi, deposit to the platform's third party insurance company: 9 yuan RMB each person is daily. When a tourist travels in a foreign country or region outside the continental china, any personal injury occurs, including but not limited to: disabilities, platform and user/customer/consumer as well as service providers (accredited tour guides, outbound leadership, professional guides, liberty officers) are exempted. The paying work is charged by a third party service provider of the platform, namely a third party insurance company entering the platform: survey for evidence and pay. Upper limit of maximum payout: each person is 90 ten thousand yuan RMB.
80. The first order taking or order grabbing success of the evidence holding tour guide, the outbound leadership, the professional guide and the free job officer on the platform, and after the service is finished, the platform is free from information service charge and only receives daily accident and business risks: the temporary internal accident risk of the platform is as follows: insurance fee of 5 yuan RMB per person per day, overseas accident risk: each person had a 10 dollar RMB premium per day. In-environment commercial risk: insurance fee of 30 yuan RMB per person per day, overseas commercial risk: each person had a premium of 50 dollar RMB per day. The prices of the accident risk and the business risk are on the market, and the prices can be adjusted irregularly along with the change of market conditions and time. The platform will draw 10% of the transaction commission to the third party insurer: 0.5 Yuanren folk, after each person per day, deposit money to the third party insurance company of the platform: 4.5 services of national accident and foreign accident of Yuanren, each person of the Min-nationality every day (accident in China continent): the platform will draw 10% of the transaction commission to the third party insurer: 1 after each person of the Yuan-Renminbi each day, deposit money to the third party insurance company of the platform: 9 Yuan renminbi each person is daily (overseas accident). Example (c): registered members of the platform: the tour guide B receives an order of a user A on the platform for the first time, the service range is in China continental, and the service charge of the tour guide B is assumed to be every day: 800 yuan 8 hours. And after the service of the guide B is finished, the platform services for the first time without receiving information service fee. Only collecting: after the accident risk of 5 RMB per person in the country every day and the business risk of 30 RMB per person in the country every day, the money is released to the tour guide B. Then the actual availability of the B tour guide is: 765. the mathematical calculation formula is as follows: 800-5-30 ═ 765.
81. After the platform registers for certified tour guides, outbound leaders, professional guides, free-job owners, second time and N +1 times, the platform picks up or robs orders on the platform and the service is over, the platform will draw daily trade commissions and daily premiums. Example (c): the tour guide B of the platform accepts the order of a certain user A of the platform, the service range is in China continental, and the service charge of the tour guide B is assumed to be every day: 800 yuan 8 hours. After the service of the guide B is finished, the platform respectively extracts a certain proportion of transaction commissions and daily insurance premiums and then releases money to the guide B. Assuming a transaction commission of 10%, the accident risk is in the continental china: 5 Yuan Renminbi each person is daily. The business risk of continental china is 30 yuan per day, then the actual availability of the B tour guide is: 685. the mathematical calculation formula is as follows: 800- (B00 × 10%) -5-30 ═ 685.
82. The proportion of the information service fee (transaction commission) and the proportion of the accident insurance and the commercial insurance are changed on the market, and the proportion of the insurance fee and the transaction commission are irregularly adjusted according to the market conditions and time, and the only constant is the change: transaction commission tentative: service providers for the platform, namely: the method comprises the following steps of carrying out evidence-holding tour guide, outbound and leadership, professional guide, free-job operators, finishing head order on a platform, wherein the platform is free from transaction commissions, and only extracts daily accident risk and business risk. Second and N +1 times, order taking or order grabbing is performed on the platform, and after the service is finished, the platform draws daily transaction commissions and daily premiums. Transaction commissions for the platform, drawing at ordinary times: 10%, on the day of 11 months and 11 days, extract: 11.11%, on the day of 12 months and 12 days, the following were extracted: 12.12%, during the statutory holiday during the spring festival: 20%, on the holidays of national legal festivals in the continental limits of China, such as father, mother, valentine, woman, child, Qingming festival, and the like, the platform draws no trade commission and draws only daily accident and business insurance. The purpose is to hope a platform's service provider, able to: the work is happy and the life is serious. Meanwhile, the method is also used for reflecting one of the value views of the platform: the customer is first.
83. When the platform is in the process of certified guide, outbound leader, professional guide and free-job provider providing services for users/customers, consumers and tourists, any personal accidental injury occurs, including but not limited to: casualties, the platform and registered users/customers, consumers and tourists on the platform are exempt from responsibility. The paying work is carried out by a third party service provider of the platform, namely: the third party insurance company who is resident in the platform is responsible for: survey for evidence and pay. Upper limit of maximum payout: in China: 45 ten thousand yuan RMB each person. Overseas: each person of 95 ten thousand yuan RMB.
84. In order to secure the lives and properties of the service providers (accredited tour guides, outbound leaders, professional guides, free-job owners, hereinafter simply referred to as service providers) and the service recipients (users/customers/consumers of the platform, or tourists) of the platform. The platform can prompt at the prominent positions of the background of the service receiver and the service provider's client (website and APP): the safety needs and the safety functions of the platform are respectively as follows: emergency contact, number protection, trip sharing, audio/video recording protection (after the order is started, and when the user/customer/consumer of the platform or the service provider is authorized, at the mobile phone terminal of the service provider, audio or video recording is started and encrypted and uploaded to the database of the platform, the service is effective), accident risk and business risk (after the order is started, the database is effective), 110 alarm, and data sharing: if necessary: platform data relating in part to personal life and property security and personal privacy of service providers and service recipients are shared for police investigation and forensics.
85. Emergency contacts: consumer users/clients/consumers and service providers registered on the platform, when registered as members of the platform, need to provide to the platform: including but not limited to: QQ, WeChat, cell phone number, landline number, fax, detail address, social account number, email, emergency contact and contact method of emergency contact.
86. Before the order service begins, the platform will prompt the service provider and service recipient to: the emergency contact persons are required to be set in advance, the emergency contact persons are added in advance, automatic travel sharing is started, and if the emergency situation occurs, relatives and friends can receive travel related information at the first time so as to facilitate follow-up alarming.
87. Before the order service begins, the platform will prompt the service provider and service recipient and the ordering user/customer/consumer: please communicate through the platform, the platform provides privacy number protection, please dial the virtual number through the APP or send information through the platform to contact the other party.
88. Number protection: after a user/client/consumer and a service provider registered on a platform register as members of the platform, after the user/client/consumer registered on the platform sends an order to the service provider of the platform, at this time, a service receiver of the platform and a client (website and APP) background of the service provider display a mobile phone number which is virtual and part of the phone number is desensitized and hidden, and hide a calling function through the number, contact the other party, or contact the other party with the other party through in-terminal information, and prompt: the personal privacy information of the two parties is protected, and a real contact way is not reserved.
89. Before and during the order service, the platform will prompt the service provider and service recipient and the ordering user/customer/consumer: civilized communication, respecting privacy. Both parties ask for civilized polite terms in communication, do not talk about privacy topics, and do not steal privacy information of the other party.
90. And (4) recording/video protection and active start. Before and during the order service, the platform will prompt the service provider and the ordering user/customer/consumer: and (4) recommending to start a travel recording/video recording protection function, wherein in case of disputes, the recording/video recording information can be used as a basis for dispute treatment and platform judgment, so that the legal rights and interests of the user are guaranteed.
91. The platform issues a driving recorder and a vehicle-mounted 4G/5G wireless router wifi to a vehicle-mounted guide with a standing license (particularly, the vehicle-mounted guide with the standing license/leader license, the professional guide license, the network taxi driver license, the commercial vehicle package license and the commercial vehicle quality license), and after a vehicle owner with the vehicle guide submits 2000 yuan of deposit money of RMB to the platform, the platform arranges a technical server, and the platform is mounted in an in-vehicle cab with the vehicle guide: an event data recorder for: and recording and video inside and outside the vehicle, the roof and the tail of the vehicle, and encrypting and uploading the recorded and video to a server of the platform in real time. So as to ensure the safety and rights and interests of drivers and passengers and tourists.
92. When the in-car tour guide receives the order or successfully robs the order through the platform, the in-car driving recorder of the in-car tour guide starts to automatically record the sound and the video when the order service starts, and the data of the sound and the video are encrypted and uploaded to the server of the platform for storage through the Bluetooth and the data network or the wifi network.
93. Service providers for the platform, namely: certified guide, outbound leadership, professional guide, and liberty officer, the service provider of the platform may wear on the coat during the work of providing services to the next individual of the C-end individual user/customer/consumer: and the sound recording and video recording recorder encrypts and uploads the sound recording and video recording data to a server of the platform for storage.
94. And (3) stroke sharing: after the user/client/consumer and the service provider registered on the platform register as members of the platform, and after the user/client/consumer registered on the platform sends an order to the service provider of the platform, at this time, both the service receiver of the platform and the client (website and APP) background of the service provider prompt both the parties: paying attention to the travel route, asking a user to keep the client open in the whole course, and using the travel sharing function, the user and the friends can conveniently check the real-time position and the information of the opposite side at any time.
95. Rejecting the offline transaction: after the user/client/consumer and the service provider registered on the platform register as members of the platform, and after the user/client/consumer registered on the platform sends an order to the service provider of the platform, at this time, both the service receiver of the platform and the client (website and APP) background of the service provider prompt both the parties: refusing offline transaction, asking for any form of offline transaction, and separating your rights and interests from platform guarantee for offline transaction. If you need to modify the service content or the service time, please finish the modification through the background of the APP or the client website of the platform. Platform trading, more secure: the platform strictly forbids the behavior of private transactions, and the private transactions cannot normally use the safety function of the platform and cannot obtain insurance guarantee.
96. The emergency condition is immediately alarmed. After the user/client/consumer and the service provider registered on the platform register as members of the platform, and after the user/client/consumer registered on the platform sends an order to the service provider of the platform, at this time, both the service receiver of the platform and the client (website and APP) background of the service provider prompt both the parties: if you meet an emergency in the process of providing or receiving services, please calm and mentally handle, and call the local 110 or click a 110 alarm button to give an alarm (the platform will synchronously send the travel information and the location to your emergency contact person) or directly call 110 on the premise of preferentially ensuring the safety of the platform.
97. In order to ensure the safety of the car owner/driver and the passenger/tourist with the car guide function of the platform, the platform is in cooperation with police enterprises through the aspects of the admission of the driver with the certificate of the police department, the off-line safety training of the certificate of the driver with the certificate of the guide department, 110 alarming, safe voice broadcasting, assistance of police for adjusting the certificate, combined attack on black births and the like. Depending on police data, the auditing capacity of the platform is improved, and a driver with a car guide is strictly allowed to enter the gate. And the following eight police and enterprises cooperate to build security prevention, security affair prevention, security response and security treatment.
Before the journey, a driver who carries a car guide is strictly watched for admission, and the illegal background is checked.
In the process of travel, a driver or a passenger with a car guide can pass: the system comprises a call 110 function, a video alarm function and a short message alarm function, wherein the three functions of the 110 alarm function cover all provinces, cities and counties in China. The platform tries a more effective alarm manner by continuously communicating with all the police. The user of the platform can realize by means of '110 alarm' in the APP terminal of the platform: the system has the multimedia alarm functions of video alarm, short message alarm, voice telephone alarm, self-help image-text, and the like, and can be used by other provincial and public security departments through cooperation with an internet alarm platform of a police party.
And thirdly, after the journey, if necessary, assisting the police to finish investigation and evidence collection, and sharing part of data of the platform to the police for investigation and evidence collection. The platform is matched with the police to finish the certificate adjustment, and the platform waits for 7 multiplied by 24 hours all the year for the police certificate adjustment working group. In order to continuously improve the debugging efficiency, the platform is provided with an online debugging mechanism. If the police has the requirement of transferring the certificate, the police can directly click the received short message link and upload the identification information.
And fourthly, inviting the police to enter the parking platform for safety education, and preventing the illegal criminal event through innovating cooperation modes with the police in various regions.
And fifthly, carrying the police to develop the driver with the car for tour guide and to develop off-line safety training education. The platform serves the manager and the cooperation party for the drivers with the car guide and the drivers of the platform in provincial meeting cities of national provincial administrative districts by inviting all local police, public security university professors and fire departments to take off-line training activities. The training content comprises: the safety knowledge in many aspects such as traffic laws and regulations, driving safety support, accident emergency method, personal safety protection measure, phishing prevention, fire fighting and first aid prevention and the like.
And sixthly, inviting police in provinces and cities to record safe voice broadcast. The platform records safe voice broadcast for drivers who take the car to guide for the platform through inviting each province and city policeman, and the broadcast content includes many aspects such as traffic safety and personal safety, and the suggestion takes the driver of car to guide to pay attention to trip and personal safety comprehensively. And seventhly, striking black products by the united police. The platform insists on striking network black products and has zero tolerance to illegal and criminal behaviors damaging the rights and interests of drivers and passengers/tourists with the vehicles for guiding. Assisting the police to handle relevant black-out cases.
And eighthly, accessing a police clue gathering platform to assist in fighting against crimes.
98. Before the order service is started and in the order service, particularly in the order of the tourist with the car, the platform prompts the tourist with the car: personal accounts, never loans. Please do not lend other people to the individual account, so as to ensure that the information of the registered people and the registered vehicles is consistent when the vehicle is taken by the vehicle (the vehicle owner and the passenger with the vehicle guide, take one vehicle together) for going out. Before the journey, the platform standard is observed, and the information is confirmed to be real.
99. Concentrate on driving, follow a conservative method. Dangerous driving behaviors such as drunk driving, poisonous driving, fatigue driving, distracted driving, overspeed and the like are avoided, overload is avoided, and the vehicle is not driven when diseases affecting driving safety are caused.
100. Before the trip, the platform specification is observed: dangerous goods are strictly prohibited to be carried. Please obey the traffic rules and related laws and regulations, and drive the vehicle or ride the vehicle without carrying dangerous goods such as flammable and explosive materials, control instruments and the like.
101. Special people, special attention. A safety seat for an infant to sit in a car is provided. If the juveniles and psychopath take the bus, the juveniles and the mentally ill adults (guardians) need to check whether the juveniles and the mentally ill adults accompany the bus, the drunk people and the car owners with the car guide can refuse to take the bus.
102. During running, the journey is paid attention to at any moment, and the safety function is used. The safety belts are fastened after mutual reminding, the owner who takes the car for tour guide please ensure that the safety belts are normally usable, and the driver and the passenger need to fasten the safety belts no matter sitting in the front row or the rear row.
103. Paying attention to the stroke, and opening the APP in the whole process. Before the order service is started and during the order service, particularly the service process of the order of the vehicle-mounted tour guide, the platform prompts the vehicle-mounted tour guide to: please pay attention to the travel, and the APP is started all the way. The car owner who takes car guide please whole journey to keep APP to open to guarantee the normal operating of safety function, the passenger please pay close attention to the route of traveling, pay close attention to APP safety and remind, can use the stroke to share, so that relatives and friends look over real-time position and ride together information.
104. After the vehicle arrives at the destination, the vehicle is safely stopped and carefully opened, and the vehicle is carefully alight. Please stop the vehicle in a safe place, when getting off the vehicle, the vehicle carries personal articles, and the vehicle can observe vehicles and pedestrians going to and coming from the outside of the vehicle, so as to get off the vehicle safely.
105. The service provided by the business insurance, which takes effect after the order is started, and: the following 5 scenarios apply, namely: these events take place, the platform is both concerned and provides services: 1, traffic accident, 2, vehicle insurance refusal, 3, limb conflict between service provider and service receiver, 4, service provider sudden death, and 5, accidental injury.
106. Ten services, all-round guarantee, the platform is you only.
The first 7 x 24 hour emergency response can be dialed by enterprise users, personal users, service providers and service receivers of the platform and tourists, the platform can be manually called for service in 24 hours, and the platform can be timely guided and the accident handling experts can follow the whole process.
And secondly, compensating and guaranteeing the personal damage.
The business insurance service provides supplementary guarantee for the personal damage compensation part in addition to the insurance limit of the related accident insurance in accident compensation.
Vehicle insurance claims rejection assistance processing
When the vehicle insurance company refuses the compensation due to the limitation of terms, the business insurance service can assist the service provider of the platform to communicate with the insurance company.
First payment for medical expense
The service provider and the service receiver of the platform can cause casualties due to the accident, and the business risk can pay related expenses for casualties in advance.
Visit and care consolation in hospital
After being injured and hospitalized, the personnel regularly visit, care and follow-up at any time provide help.
Service provider and service recipient dispute injury compensation
When a service provider of the platform is in dispute with a service receiver, slight harm is caused, and experience compensation is given after verification.
Seven-accidental injury sidewalk assistance
Commercial insurance will provide humanitarian assistance in reasonable parts other than the soothing money of mental damage that the responsible party is unable to undertake.
Service provider sudden death public welfare assistant
The service provider is suddenly killed in the order service process, and the platform provides assistance.
Financial security for service provider or service receiver of Jiujian platform
If the service provider or the service receiver of the platform snatchs the personal property, the reasonable part that the responsible party can not bear by the judicial program is: the business insurance provides supplementary support.
Compensation of error work fee
The service provider of the platform takes effect after the order begins, accidental injury occurs, and the platform compensates for the error work fee after the personnel are injured and hospitalized.
107. The platform guides the guided tour with the car to the holding certificate (particularly, the card simultaneously has a tour guide certificate/a leader certificate, a professional guide certificate, a network taxi driver certificate, a commercial car package certificate and a commercial car resource certificate), and service standards are unified: after the car owner who takes the car guide pays the deposit of 3000 yuan of RMB to the platform, the platform arranges technical service person, in the car that takes the car guide, promptly: front installation of passenger seats in the vehicle: the personal notebook computer is placed on the computer desk by the guest who is convenient for the passenger/tourist to go to and from the airport, the railway station, the port, the long-distance van and the tourism/business van, so that the computer desk is stable and comfortable; installing in the vehicle: a portable water boiling kettle, a trunk or a small refrigerator and a hot drink cabinet with cold and hot functions are installed in the vehicle, the beer, the coffee and the water inside the portable tea set are all … …, the Pu' er tea, the Tieguanyin tea, the oolong tea, the Jinjunmei eyebrow tea, the Maojian tea and the like are all, and what people want to drink is taken by self along with passengers/tourists. Otherwise, a 220V power socket is also arranged in the vehicle, so that the computer can be charged; near seat back or door, be equipped with import and domestic carsickness medicine, essential balm, vomiting bag, free wifi, cell-phone charging wire, wireless charger, portable: the small string of gardenia, sweet osmanthus, gardenia, narcissus, jasmine and rose are convenient for keeping a fresh natural fragrance in the car. A small television is arranged on the back of a seat in the vehicle, so that advertisements or television programs can be conveniently played. And can be connected with a notebook computer, so that tourists/passengers in the vehicle can conveniently drive a meeting or work in the vehicle.
108. The platform is through the service standard of unifying a car guide, through supervising the car owner of taking the car guide to single or visitor/passenger downwards, provides the service of attentively arriving the utmost point, promotes the core competitiveness and the service standard of taking the car guide, lets the lower list user/customer/the consumer that the car guide of the licence of platform becomes the platform, thinks in the middle of the subconscious in oneself intelligence and is: the certified guided vehicle of the platform is an irreplaceable high-quality service person, the pricing right and the market premium right of the platform order are improved, and the income of the certified guided vehicle of the platform is indirectly improved.
109. The common financial technology provides third-party financial products and services by a third-party service provider who is resident in a platform, and according to an ordering user/client/consumer and a service provider of the platform, the common financial technology is as follows: the credit score or service score generated by the platform is automatically evaluated and credited by the credit holding guide, the outbound leader, the professional guide and the free job dealer, and the evaluation process is automatically completed by a system of the platform and cannot be manually intervened.
110. And the platform establishes an integrity system according to the behaviors and traces of the user. The system is characterized in that an order is sent to a service provider of a platform by an order placing user/client/consumer, the service provider receives or snatches the order online and completes the order and service to generate credit scores and service scores, third-party payment helps both parties to trade, evaluation is given to the service provider of the platform by the order placing user/client/consumer, and finally all traces of a registered member of the platform, the order placing user/client/consumer and the service provider are data, and the data is left to generate strong credit. The business buyer and seller of the service transaction can pay money to strangers only by one picture and a few sentences of introduction on the platform of the invention, and the business method is used for generating value and wealth in good faith.
111. Service providers for the platform, namely: the admission guide, the outbound leadership, the professional guide and the free job officer can upload through the document creation content platform of the platform: the articles, videos, pictures (taken by a tour), audios, accompanying pens, novels and knowledge questions and answers related to the travel can be published after being audited by an artificial intelligent auditing system of the platform. The service provider of the platform can transmit the video/picture, the recorded audio or the listening content and the written article shot in the process of traveling or working and living through the document creation content platform of the platform, and output professional knowledge related to the aspect of traveling to the registered user/member of the platform, and improve the added value and the business change capability of the service provider of the platform.
112. The knowledge question-answering product and the travel shooting product of the text content platform are characterized in that excellent respondents and travel shooting authors in an internal docking station are externally connected with a publishing company, the excellent respondents and the travel shooting authors are invited, and original pictures shot by the questions-answering works and the travel shooting authors are expanded and extended to form high-quality manuscripts and drawings which are published and issued in the form of paper books and electronic books.
113. The intelligent game and the text content creation platform of the platform can be used as a high-quality audio content partner and can be used for butt joint with AI artificial intelligent sound boxes of different brands to output high-quality audio programs and professional knowledge to users of the artificial intelligent voice sound control sound boxes.
114. The website and APP of the platform can both support and be compatible: i0S, Android, macOS, Windows, and including but not limited to support and be compatible with the above operating systems, i.e., the products and services of the present invention can be run on these operating systems.
115. When a B-end travel agency/enterprise user or a C-end personal user of the platform places an order through the platform, a consumption record is generated, when a service provider (a certified guide, an outbound leader, a professional guide and a free job dealer) of the platform provides services for the user, and after the services are finished, the user can apply for an electronic invoice or a paper invoice to the platform through a client background of the platform.
116. Recommending prize: service providers and service recipients who register as members on the platform can recommend users/clients/consumers and recommend through WeChat friends, Payment treasures friends, face-to-face sharing, WeChat friend circles, QQ friends, QQ spaces, copy links, and so on: certified guide, outbound leaders, professional guides, and free-job owners register as members of the platform. Invite friends to get cash. The bonus can be presented by WeChat or Payment.
117. The platform may be unscheduled at the service provider, i.e.: the certificate of possession guide, the leadership of going out of the country, professional guide, free professional's end backstage (APP and website), release: positive energy, good-around story, industry news dynamics, rules of the platform and announcements of update iterations of the product and service flows, collection of opinions and suggestions of users, voting. In addition, the platform occasionally publishes: the platform carries out reward and penalty objects, events, reasons, details and results on registered members. So that the registered members of the platform can conveniently learn and progress, mistakes are avoided, and risks are avoided. And the self-checking of the hidden danger is well done.
118. The platform basis is as follows: the method comprises the following steps that a user/client/consumer and a service provider order, risk control and safety control are carried out on action traces generated on a platform and credit data of the two parties, each sub-order is guaranteed to be smoothly carried out and finished, and potential safety risk hazards are blocked.
119. The platform is dedicated to building good business environments and business reputations and service standards. When the platform finds that the registered members of the platform can realize unfair interests or unreasonable appeal in a fictitious reality mode, the fair and honest commercial transaction environment of the platform is seriously influenced. For malicious behaviors abusing the trust of the platform, the platform can be strictly administered and regulated and hit to the end. The platform will continue to increase the service providers to the platform, namely: the management of malicious behaviors of certified guide, outbound leaders, professional guides, free-job operators, and users/customers/consumers of the platform, for a rule violation event that has been ascertained, the platform is based on member rule violations: including but not limited to: the member is responsible for canceling the order multiple times in violation of platform rules, the member makes multiple false complains of editorial facts, the service provider of the platform, and the user/client/consumer is induced to cancel the order multiple times without reason. After the service provider of the platform receives or robs the order, the order is not cancelled, and the order is not a service object of the order-placing user/client/consumer: the guest provides tour guide services, and so on. For similar violations, the regulatory treatment measures of the platform are: out of service for 7 days, out of service for 30 days, or permanently out of service. And the credit losers are added into a blacklist of the platform and are brought into a credit investigation system, and data is shared to the national credit investigation system, so that the credit losers are difficult to operate in a short step. Let the waiver pass the way smoothly.
Another preferred embodiment of the present invention is:
artificial intelligence guide service:
1. when the user is in a tourist attraction in China or abroad, the artificial intelligent tour guide service is selected through the tour guide service platform. That is, the mobile phone tour guide APP can accurately identify the scenic spot where you are, and the language selected by you is used: chinese or foreign language or local dialect. Intelligent guide explanation service based on artificial intelligence and geographical position automatic matching, perhaps the user need shoot tourist attraction, upload after the APP platform, provide self-service explanation more in detail: an interactive tour guide and explanation service.
2. The user sends an appointment form or a real-time form to the artificial intelligent robot tour guide through the tour guide service platform, appoints the artificial intelligent robot tour guide, accompanies the user to browse scenic spots, and provides Chinese or foreign language or sign language tour guide service.
3. The artificial intelligent robot tour guide is provided by a third-party service provider who is resident in the platform, keeps network connection and data input with the artificial intelligent robot tour guide through 5G communication and technical application of the Internet of things, outputs data and knowledge through machine learning, realizes the function of man-machine interactive interaction, and artificially controls the artificial intelligent robot tour guide to provide Chinese and foreign language or sign language tour guide services for tourists.
4. The user can reserve and lease the tour guide explanation device through the tour guide platform, and artificial intelligence and tour guide explanation service are provided for the user.
5. The product terminal is as follows: an off-line brick-and-mortar store for tour guides: the guide supplies are rented for sale, and the guide supplies designate return points and physical fetching points. Besides, the method also comprises the following steps: the offline brick and mortar stores of the platform provide for tour guides and visitors and for users: travel souvenir, tea and coffee consumption service with local features.
8. The product terminal is as follows: 24 hours unmanned vending machine provides for the guide: the tour guide supplies sell by oneself, in addition still include: the method provides the following for tour guides, tourists and users: self-help printing and copying. Cell-phone card, treasured charges, green planting of flower, gift card, umbrella raincoat, the self-service sale of tent.
The working principle and the working process of the invention and the construction method thereof are as follows:
the platform consists of self-operation + franchise, third-party merchants, third-party service providers, ordering users/clients/consumers of the platform, service providers and partners: a guide service full-industry ecological chain transaction platform. Comprises the following steps: the system comprises a user, a client, a consumer, a partner, a tourist, an artificial guide, a third-party merchant, a third-party service provider and an artificial intelligent guide, and provides an intermediate transaction platform for multilateral services.
The tour guide service platform is connected with the following components by a wire: the physical stores and the 24-hour unmanned vending machine provide self-service and third-party service for manual tour guide and tourists and users. And through website and APP of online platform, for artifical guide and artificial intelligence guide, provide: a trading platform of a full-industry ecological chain system.
The above description is only for the purpose of illustrating the present invention, and is not intended to limit the scope of the present invention, and all modifications and variations of the equivalent structure or equivalent flow path using the contents of the present specification and the accompanying drawings or directly and indirectly applying to other related technical fields are included in the scope of the present invention. And the present invention is not limited to the above-described embodiments and examples.
All modifications, equivalents, additions, improvements, and the like, which come within the scope of the claims and the detailed description of the invention, are intended to be included within the scope of the claims.
Claims (7)
1. Online product of trading platform: namely: multi-language and multi-service, commercial website and APP of the guide online order-receiving platform, and offline products: including but not limited to: physical stores of brand chain direct and member stores, and vending machines. And methods of construction of these products: namely: providing to users/customers/consumers of the platform through the website and APP: the artificial guide service and the artificial intelligent guide service provide online market and auction services for buyers and sellers of the guide service, and provide business information for the buyers and sellers through the Internet or other forms of data transmission. Besides, the method also comprises the following steps: the service is provided for manual tour guide through online (website and APP) and offline (brick-and-mortar store and vending machine).
2. For travel agency users at the overseas and overseas B-terminals: selecting Chinese and foreign languages, dialect guide, sign language guide, outbound leadership and professional guide, and providing for C-end personal users: chinese and foreign language and dialect guide, leader and professional guide. Through big data, artificial intelligence, an intelligent algorithm and cloud computing, all the guild parties are in the country and abroad, and the guide certificate is in the guide party within the validity period. The admission guide, the exit guide and the professional guide can be used for on-line order grabbing or order dispatching through a system through a website or an APP. And online sale and lease of tour guide supplies, and online and offline training business of new tour guides, in addition, the system also comprises: staging parties (entertainment); providing online education information; arranging a training course to be conducted in an educational institution; an interpretation service; providing a non-downloadable online video; a tour guide service; mountain climbing guide service; video recording service; video production; an online game service provided online over a computer network. Based on behavior traces and big data left on a website/APP by a user, personalized and customized products and services which are valuable to the user are recommended to the user and provided by applying artificial intelligence deep learning and cloud computing technology, and the personalized products and services are recommended to the user and displayed by thousands of people (an algorithm of search ranking).
3. The scope of the claimed protection also includes: a product terminal of a tour guide service full-industry ecological chain transaction platform comprises: website, APP, off-line brick and mortar store, 24 hour vending machine, and construction method of these 4 products. Besides, the method also comprises the following steps: among the present invention: a construction method and an implementation method of a guide service full-industry ecological chain transaction platform are provided.
4. The invention provides: a product of a tour guide service whole-industry ecological chain transaction platform and a construction method thereof are disclosed, the realization method comprises the following steps:
b-end travel agencies or other enterprise-level personnel units, and C-end individuals verify the background of the authorized login platform through a payment treasure or WeChat or mobile phone short message, or after the real-name system is registered as a member of the platform, the system is online through the background in a website or APP end: fill out service requests and time, and upload electronic itineraries or travel plans, then place orders to find: the service provider, namely: the guide of taking a certificate, the leadership of going out of the country, the professional guide, the free job officer, cooperate. The service provider of the platform, on-line order grabbing or the platform sends the order to the service provider according with the requirements of the ordering user/client/consumer through the system. The service provider accepts orders online. And provides services according to the requirements and time of the ordering user/client/consumer and finishes the order. And then, the platform puts money to the service provider, and the transaction is completed. The method comprises the following steps: product on line: a website and an APP realization method.
5. In another aspect of the present invention, further comprising: the off-line product, namely: the implementation method of the off-line physical store and the 24-hour unmanned vending machine comprises the following steps: an offline transaction platform is built: third party merchants and third party facilitators, as well as partners, are placed on an off-line trading platform (brick and mortar stores and 24 hour vending machines).
6. The construction method and the implementation method of the platform are described in detail in the specification, and repeated description is omitted here.
7. The detailed description of the embodiments of the present invention has been provided in the specification, and will not be repeated herein.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911254908.4A CN111080248A (en) | 2019-12-10 | 2019-12-10 | Product of tour guide service whole-industry ecological chain transaction platform and construction method thereof |
| PCT/CN2020/000293 WO2021114439A1 (en) | 2019-12-10 | 2020-12-08 | Product of transaction platform of whole-industry ecological chain for tour guide service, and method for constructing same |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911254908.4A CN111080248A (en) | 2019-12-10 | 2019-12-10 | Product of tour guide service whole-industry ecological chain transaction platform and construction method thereof |
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| CN111080248A true CN111080248A (en) | 2020-04-28 |
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| CN201911254908.4A Pending CN111080248A (en) | 2019-12-10 | 2019-12-10 | Product of tour guide service whole-industry ecological chain transaction platform and construction method thereof |
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| CN (1) | CN111080248A (en) |
| WO (1) | WO2021114439A1 (en) |
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| WO2021114439A1 (en) * | 2019-12-10 | 2021-06-17 | 胡益强 | Product of transaction platform of whole-industry ecological chain for tour guide service, and method for constructing same |
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