CN111078344A - Operation and maintenance control method, terminal device and computer readable storage medium - Google Patents
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Abstract
The invention provides an operation and maintenance control method, terminal equipment and a computer readable storage medium. The operation and maintenance control method provided by the invention comprises the following steps: after problem information sent by a user side is received, matching a corresponding solution according to the problem information; sending an operation interface corresponding to the self-service solution to the user side so that the user side can display the operation interface; and carrying out operation and maintenance operation according to the operation parameters received by the operation interface. The specific operation parameters of the operation and maintenance problems of the user side are obtained through the self-service interface, operation and maintenance are directly carried out according to the operation parameters, the mode that the traditional man-machine conversation only can be used for answering the problems is broken, and the operation and maintenance problems of the system are quickly solved.
Description
Technical Field
The present invention relates to the field of internet technologies, and in particular, to an operation and maintenance control method, a terminal device, and a computer-readable storage medium.
Background
The operation and maintenance are the operation and maintenance of each stage of the life cycle of the network, the server and the service, and the acceptable state is achieved in the aspects of cost, stability and efficiency. At present, a common operation and maintenance service can provide a man-machine conversation window, analyze the language input by a user, search a system or a third-party knowledge base or a corpus, and match keywords to reply. However, in this process, the system can only answer the language input by the user, the operation and maintenance mode is single, fixed operation cannot be actually provided for operation and maintenance work, and the fault occurring at the user side cannot be solved in real time.
Disclosure of Invention
The invention mainly aims to provide an operation and maintenance control method, terminal equipment and a computer readable storage medium, and aims to solve the problems that the current operation and maintenance mode is single and fixed operation cannot be provided for operation and maintenance work.
In order to achieve the above object, the present invention provides an operation and maintenance control method, which includes the following steps:
after problem information sent by a user side is received, matching a corresponding solution according to the problem information;
sending the operation interface corresponding to the solution to the user side so that the user side can display the operation interface;
and carrying out operation and maintenance operation according to the operation parameters received by the operation interface.
Optionally, the step of matching the corresponding solution according to the problem information includes:
matching corresponding autonomous solutions and/or self-help solutions according to the problem information;
generating a selection interface according to the autonomous solution and/or the self-help solution, and carrying out distinguishing marking on the autonomous solution and the self-help solution;
sending the selection interface to the user side;
and after receiving an instruction of selecting the self-service solution by a user, executing the step of sending the operation interface corresponding to the solution to the user side so that the user side can display the operation interface.
Optionally, after the step of sending the selection interface to the user side, the operation and maintenance control method further includes:
and if an instruction of selecting the autonomous solution by the user is received, sending scheme information corresponding to the autonomous solution to the user side so that the user side can display the scheme information.
Optionally, the step of performing operation and maintenance operation according to the operation parameter includes:
allocating processing resources corresponding to the user side according to the operation parameters;
and performing the operation and maintenance operation according to the processing resources.
Optionally, before the step of allocating the processing resource corresponding to the user side according to the operation parameter, the operation and maintenance control method further includes:
verifying the operation authority corresponding to the operation parameters;
and if the operation authority passes the verification, executing the step of distributing the processing resources corresponding to the user side according to the operation parameters.
Optionally, before the step of receiving the problem information sent by the user side, the operation and maintenance control method further includes:
receiving a login request sent by the user side;
and sending a problem acquisition interface to the user side according to the login request so that the user side can display the problem acquisition interface, and acquiring the problem information through the problem acquisition interface, wherein the problem acquisition interface displays a problem input box and a problem navigation list.
Optionally, the step of receiving the question information sent by the user side includes:
and if a selection instruction that the user side selects the problem navigation list is received, acquiring option information selected by the user side according to the problem navigation list, and taking the option information as the problem information.
In order to achieve the above object, the present invention further provides a terminal device, where the terminal device includes a memory, a processor, and a control program of an operation and maintenance control method stored in the memory and operable on the processor, and when the control program of the operation and maintenance control method is executed by the processor, the steps of the operation and maintenance control method are implemented.
In order to achieve the above object, the present invention further provides a computer readable storage medium, where a control program of an operation and maintenance control method is stored, and when the control program of the operation and maintenance control method is executed by a processor, the steps of the operation and maintenance control method are implemented.
According to the technical scheme, after the problem information sent by the user side is received, the corresponding solution is matched according to the problem information; sending an operation interface corresponding to the self-service solution to the user side so that the user side can display the operation interface; and carrying out operation and maintenance operation according to the operation parameters received by the operation interface. The specific operation parameters of the operation and maintenance problems of the user side are obtained through the self-service interface, operation and maintenance are directly carried out according to the operation parameters, the mode that the traditional man-machine conversation only can be used for answering the problems is broken, and the operation and maintenance problems of the system are quickly solved.
Drawings
Fig. 1 is a schematic terminal structure diagram of a hardware operating environment according to an embodiment of the present invention;
FIG. 2 is a schematic flow chart illustrating a first embodiment of an operation and maintenance control method according to the present invention;
FIG. 3 is a flowchart illustrating a second embodiment of an operation and maintenance control method according to the present invention;
FIG. 4 is a flowchart illustrating a third embodiment of an operation and maintenance control method according to the present invention;
FIG. 5 is a flowchart illustrating a fourth embodiment of an operation and maintenance control method according to the present invention;
FIG. 6 is a flowchart illustrating a fifth embodiment of the operation and maintenance control method according to the present invention;
FIG. 7 is a flowchart illustrating a sixth embodiment of an operation and maintenance control method according to the present invention;
fig. 8 is a flowchart illustrating an operation and maintenance control method according to a seventh embodiment of the present invention.
The implementation, functional features and advantages of the objects of the present invention will be further explained with reference to the accompanying drawings.
Detailed Description
The technical solutions in the embodiments of the present invention will be described clearly and completely with reference to the accompanying drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
It should be noted that, if directional indications (such as up, down, left, right, front, and back) are involved in the embodiment of the present invention, the directional indications are only used for explaining the relative positional relationship, the motion situation, and the like between the components in a certain posture, and if the certain posture is changed, the directional indications are changed accordingly.
In addition, technical solutions between various embodiments may be combined with each other, but must be realized by a person skilled in the art, and when the technical solutions are contradictory or cannot be realized, such a combination should not be considered to exist, and is not within the protection scope of the present invention.
It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
The main solution of the embodiment of the invention is as follows: after problem information sent by a user side is received, matching a corresponding solution according to the problem information; sending an operation interface corresponding to the self-service solution to the user side so that the user side can display the operation interface; and carrying out operation and maintenance operation according to the operation parameters received by the operation interface.
In the prior art, the system can only answer the language input by the user, the operation and maintenance mode is single, fixed operation cannot be actually provided for operation and maintenance work, and the fault of the user side cannot be solved in real time.
The invention provides an operation and maintenance control method, which is characterized in that after problem information sent by a user side is received, a corresponding solution is matched according to the problem information; sending the operation interface corresponding to the solution to the user side so that the user side can display the operation interface; and carrying out operation and maintenance operation according to the operation parameters received by the operation interface. The technical problems that an existing operation and maintenance mode is single, and fixed operation cannot be provided for operation and maintenance work are solved.
As shown in fig. 1, fig. 1 is a schematic terminal structure diagram of a hardware operating environment according to an embodiment of the present invention.
The terminal of the embodiment of the invention can be an intermediate server, and can also be an intelligent terminal with a data processing function, such as a computer.
As shown in fig. 1, the terminal may include: a processor 1001, such as a CPU, a network interface 1004, a user interface 1003, a memory 1005, a communication bus 1002. Wherein a communication bus 1002 is used to enable connective communication between these components. The user interface 1003 may include a Display screen (Display), an input unit such as a Keyboard (Keyboard), and the optional user interface 1003 may also include a standard wired interface, a wireless interface. The network interface 1004 may optionally include a standard wired interface, a wireless interface (e.g., a WiFi interface). The memory 1005 may be a high-speed RAM memory, or may be an NVM (non-volatile memory), such as a disk memory. The memory 1005 may alternatively be a storage device separate from the processor 1001.
Those skilled in the art will appreciate that the terminal structure shown in fig. 1 is not intended to be limiting and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components.
As shown in fig. 1, a memory 1005, which is a kind of computer-readable storage medium, may include therein a control program of an operating system, a network communication module, and an operation and maintenance control method.
In the terminal shown in fig. 1, the network interface 1004 is mainly used for connecting to a backend server and performing data communication with the backend server; the user interface 1003 is mainly used for connecting a client (user side) and performing data communication with the client; and the processor 1001 may be configured to call the control program of the operation and maintenance control method stored in the memory 1005, and perform the following operations:
after problem information sent by a user side is received, matching a corresponding solution according to the problem information;
sending the operation interface corresponding to the solution to the user side so that the user side can display the operation interface;
and carrying out operation and maintenance operation according to the operation parameters received by the operation interface.
Further, the processor 1001 may call the control program of the operation and maintenance control method stored in the memory 1005, and further perform the following operations:
matching corresponding autonomous solutions and/or self-help solutions according to the problem information;
generating a selection interface according to the autonomous solution and/or the self-help solution, and carrying out distinguishing marking on the autonomous solution and the self-help solution;
sending the selection interface to the user side;
and after receiving an instruction of selecting the self-service solution by a user, executing the step of sending the operation interface corresponding to the solution to the user side so that the user side can display the operation interface.
Further, the processor 1001 may call the control program of the operation and maintenance control method stored in the memory 1005, and further perform the following operations:
and if an instruction of selecting the autonomous solution by the user is received, sending scheme information corresponding to the autonomous solution to the user side so that the user side can display the scheme information.
Further, the processor 1001 may call the control program of the operation and maintenance control method stored in the memory 1005, and further perform the following operations:
allocating processing resources corresponding to the user side according to the operation parameters;
and performing the operation and maintenance operation according to the processing resources.
Further, the processor 1001 may call the control program of the operation and maintenance control method stored in the memory 1005, and further perform the following operations:
verifying the operation authority corresponding to the operation parameters;
and if the operation authority passes the verification, executing the step of distributing the processing resources corresponding to the user side according to the operation parameters.
Further, the processor 1001 may call the control program of the operation and maintenance control method stored in the memory 1005, and further perform the following operations:
receiving a login request sent by the user side;
and sending a problem acquisition interface to the user side according to the login request so that the user side can display the problem acquisition interface, and acquiring the problem information through the problem acquisition interface, wherein the problem acquisition interface displays a problem input box and a problem navigation list.
Further, the processor 1001 may call the control program of the operation and maintenance control method stored in the memory 1005, and further perform the following operations:
and if a selection instruction that the user side selects the problem navigation list is received, acquiring option information selected by the user side according to the problem navigation list, and taking the option information as the problem information.
Based on the hardware architecture, the embodiment of the operation and maintenance control method is provided.
Referring to fig. 2, fig. 2 is a diagram of a first embodiment of an operation and maintenance control method according to the present invention, which includes the following steps:
step S10, after receiving the problem information sent by the user terminal, matching the corresponding solution according to the problem information;
in this embodiment, the problem information is text information or voice information describing a problem, which is input by a user through a user terminal device, and after receiving the problem information, the intermediate server extracts keyword information in the problem information and matches a corresponding solution from the system according to the keyword information.
Step S20, sending the operation interface corresponding to the solution to the user side, so that the user side can display the operation interface;
and step S30, performing operation and maintenance operation according to the operation parameters received by the operation interface.
In this embodiment, the intermediate server generates an operation interface according to the matched solution, and sends the operation interface to the user side for the user side to display. The operation interface includes various types of input boxes for obtaining operation parameters, such as service name, service description, parameter name, parameter value, parameter description, and the like. The user can input parameters or other character information in the corresponding input box to form operation parameters, the intermediate server performs operation and maintenance operation services according to the operation parameters input by the user, the operation and maintenance operations comprise application installation, permission application and the like, the operation and maintenance operation services are provided by the intermediate server, and the user side can input the operation parameters, so that the mode that the traditional man-machine conversation only can be used for answering questions is broken, and the operation and maintenance problems of the system are quickly solved.
Referring to fig. 3, fig. 3 is a second embodiment of the operation and maintenance control method of the present invention, and based on the first embodiment, step S10 includes:
step S11, matching corresponding autonomous solutions and/or self-help solutions according to the problem information;
in this embodiment, the solutions include an autonomous solution and a self-help solution, the autonomous solution is a text description of the problem solution provided by the intermediate server according to the problem information, if the user selects the autonomous solution, the operation and maintenance problem needs to be autonomously solved according to the text description of the problem solution set forth in the autonomous solution, and the intermediate server only provides a consultation service and does not provide a specific operation service.
In this embodiment, the self-service solution may provide specific operation services for the user. For the same problem information input by the user, an autonomous solution and/or a self-help solution may be provided in the intermediate server system, that is, the autonomous solution and the self-help solution do not completely correspond to each other one to one, depending on the kind and number of the autonomous solution and the self-help solution stored in the intermediate server system. Thus, autonomic and autonomic solutions in an intermediate server system can be updated, augmented, and optimized on an irregular basis.
Step S12, generating a selection interface according to the autonomous solution and/or the self-help solution, and marking the autonomous solution and the self-help solution differently;
in this embodiment, after the user inputs the problem information, the intermediate server may match a plurality of corresponding autonomous solutions and a plurality of self-service solutions, and perform differential display on the matched autonomous solutions and self-service solutions, so that the user can select the solutions conveniently. The distinguishing display mode can be that a special graph and character mark is added before one type of solution (such as a mark self-help solution or a mark self-help solution), and can also be any other mode which can distinguish the two types of solutions.
Step S13, sending the selection interface to the user terminal;
step S14, after receiving an instruction for the user to select the self-help solution, executing the step of sending the operation interface corresponding to the solution to the user side, so that the user side can display the operation interface.
In this embodiment, if the intermediate server receives an instruction that the user selects a self-service solution, the intermediate server sends an operation interface corresponding to the self-service solution to the user side to collect specific operation parameters and provide self-service operation and maintenance operation services.
In the embodiment, the intermediate server can provide two types of solutions for the user to select, so that the diversity of the operation and maintenance service is increased.
Referring to fig. 4, fig. 4 is a third embodiment of the operation and maintenance control method according to the present invention, and based on the third embodiment, after step S13, the method further includes:
step S15, after receiving an instruction for a user to select the autonomous solution, sending the solution information corresponding to the autonomous solution to the user side, so that the user side can display the solution information.
In this embodiment, if the intermediate server receives an instruction for the user to select an autonomous solution, the intermediate server sends the scheme information corresponding to the autonomous solution to the user side, so that the user can autonomously solve the operation and maintenance problem according to the text description of the problem solution set forth in the autonomous solution.
In this embodiment, the intermediate server system may provide multiple autonomous solutions for the user to select for the same problem information input by the user. Multiple autonomic solutions are displayed simultaneously in the selection interface.
Referring to fig. 5, fig. 5 is a fourth embodiment of the operation and maintenance control method according to the present invention, and based on any one of the first to third embodiments, step S30 includes:
step S31, allocating processing resources corresponding to the user terminal according to the operation parameters;
and step S32, performing the operation and maintenance operation according to the processing resources.
In this embodiment, after receiving the operation parameters input by the user, the intermediate server needs to allocate processing resources from the system according to the operation parameters, where the processing resources are operation and maintenance operation programs, and the intermediate server then runs the operation and maintenance operation programs to implement operation and maintenance operations on the user side.
Referring to fig. 6, fig. 6 is a fifth embodiment of the operation and maintenance control method according to the present invention, and based on the fourth embodiment, before step S31, the method further includes:
step S33, verifying the operation authority corresponding to the operation parameters;
in this embodiment, after the user selects the self-help solution and inputs the relevant operation parameters according to the operation interface corresponding to the self-help solution, the operation and maintenance operations related to the operation parameters need to be checked for the operation permission, and the checking process may be performed automatically through a built-in checking program of the intermediate server or may be performed manually through an administrator.
Step S34, if the operation right passes the verification, executing the step of allocating the processing resource corresponding to the user side according to the operation parameter.
In this embodiment, when the operation right passes the verification, that is, after the intermediate server obtains the operation right for the user side, the intermediate server allocates the corresponding processing resource according to the operation parameter.
In this embodiment, the operation authority of the operation and maintenance operation related to the operation parameters is checked, so that the operation parameter information which does not conform to the operation and maintenance operation condition can be filtered, and the safety of the operation and maintenance operation process executed by the intermediate server is ensured.
Referring to fig. 7, fig. 7 is a sixth embodiment of the operation and maintenance control method according to the present invention, and based on any one of the first to fifth embodiments, before step S10, the method further includes:
step S40, receiving a login request sent by the user side;
step S50, sending a question acquisition interface to the user side according to the login request, so that the user side can display the question acquisition interface, and acquiring the question information through the question acquisition interface, wherein the question acquisition interface displays a question input box and a question navigation list.
In this embodiment, the two types of forms of collecting the question information at the user side include a question input box and a question navigation list. The question input box can collect text description information or voice information input by a user, and the text description information or the voice information is question information. The problem navigation list comprises all the title information corresponding to the autonomous solutions and/or self-help solutions, which can be provided by the system, and the title information can be classified and displayed in a grading way according to the range size and the logical relationship. For users who cannot accurately input question information by using professional terms in a question input box form, help and guidance can be provided more intuitively by adopting the question navigation list.
In this embodiment, after the user sends the login request to the intermediate server, the intermediate server sends a problem acquisition interface including a problem input box and a problem navigation list selection window to the user, so that the user can select one of the problems to acquire the problem information.
In the embodiment, the intermediate server provides two types of problem information acquisition modes of the problem input box and the problem navigation list for the user to select, and the defect that the system cannot accurately match the corresponding solution due to the fact that the language expression of the problem information is not standard and professional is acquired by the problem input box only is overcome.
Referring to fig. 8, fig. 8 is a seventh embodiment of the operation and maintenance control method of the present invention, and based on the sixth embodiment, step S10 includes:
step S16, if a selection instruction for the user to select the question navigation list is received, acquiring option information selected by the user according to the question navigation list, and using the option information as the question information.
In this embodiment, when the user selects to use the problem navigation list for operation and maintenance, the intermediate server obtains a corresponding autonomous solution and/or self-help solution according to option information further selected by the user, and performs operation and maintenance on the basis. If the user selects the autonomous solution, the intermediate server provides the text description of the problem solution matched according to the problem information; and if the user selects the self-service solution, the intermediate server sends the corresponding operation interface to the user side, and then operation and maintenance operation is carried out according to the received operation parameters.
In the embodiment, the problem navigation list can provide the same autonomous solution and/or self-service solution, so that the convenience of operation is greatly improved.
The above-mentioned serial numbers of the embodiments of the present invention are merely for description and do not represent the merits of the embodiments.
Through the above description of the embodiments, those skilled in the art will clearly understand that the method of the above embodiments can be implemented by software plus a necessary general hardware platform, and certainly can also be implemented by hardware, but in many cases, the former is a better implementation manner. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium (e.g., ROM/RAM, magnetic disk, optical disk) as described above and includes instructions for enabling a terminal device (e.g., a mobile phone, a computer, a server, an air conditioner, or a network device) to execute the method according to the embodiments of the present invention.
The above description is only a preferred embodiment of the present invention, and is not intended to limit the scope of the present invention, and all modifications and equivalents of the present invention, which are made by the contents of the present specification and the accompanying drawings, or directly/indirectly applied to other related technical fields, are included in the scope of the present invention.
Claims (9)
1. An operation and maintenance control method is characterized by comprising the following steps:
after problem information sent by a user side is received, matching a corresponding solution according to the problem information;
sending the operation interface corresponding to the solution to the user side so that the user side can display the operation interface;
and carrying out operation and maintenance operation according to the operation parameters received by the operation interface.
2. The operation and maintenance control method according to claim 1, wherein the step of matching the corresponding solution according to the problem information comprises:
matching corresponding autonomous solutions and/or self-help solutions according to the problem information;
generating a selection interface according to the autonomous solution and/or the self-help solution, and carrying out distinguishing marking on the autonomous solution and the self-help solution;
sending the selection interface to the user side;
and after receiving an instruction of selecting the self-service solution by a user, executing the step of sending the operation interface corresponding to the solution to the user side so that the user side can display the operation interface.
3. The operation and maintenance control method according to claim 2, wherein after the step of sending the selection interface to the user side, the operation and maintenance control method further comprises:
and if an instruction of selecting the autonomous solution by the user is received, sending scheme information corresponding to the autonomous solution to the user side so that the user side can display the scheme information.
4. The operation and maintenance control method according to claim 1, wherein the step of performing the operation and maintenance operation according to the operation parameter comprises:
allocating processing resources corresponding to the user side according to the operation parameters;
and performing the operation and maintenance operation according to the processing resources.
5. The operation and maintenance control method according to claim 4, wherein before the step of allocating the processing resources corresponding to the user side according to the operation parameters, the operation and maintenance control method further comprises:
verifying the operation authority corresponding to the operation parameters;
and if the operation authority passes the verification, executing the step of distributing the processing resources corresponding to the user side according to the operation parameters.
6. The operation and maintenance control method according to claim 1, wherein before the step of receiving the problem information sent by the user side, the operation and maintenance control method further comprises:
receiving a login request sent by the user side;
and sending a problem acquisition interface to the user side according to the login request so that the user side can display the problem acquisition interface, and acquiring the problem information through the problem acquisition interface, wherein the problem acquisition interface displays a problem input box and a problem navigation list.
7. The operation and maintenance control method according to claim 6, wherein the step of receiving the problem information sent by the user side comprises:
and if a selection instruction that the user side selects the problem navigation list is received, acquiring option information selected by the user side according to the problem navigation list, and taking the option information as the problem information.
8. A terminal device, characterized in that the terminal device comprises a memory, a processor and a control program of an operation and maintenance control method stored on the memory and operable on the processor, and when executed by the processor, the control program of the operation and maintenance control method implements the steps of the operation and maintenance control method according to any one of claims 1 to 7.
9. A computer-readable storage medium, having stored thereon a control program of an operation and maintenance control method, which when executed by a processor, implements the steps of the operation and maintenance control method according to any one of claims 1 to 7.
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