CN111061970A - Household appliance after-sale service price query system and method based on two-dimensional code and air conditioner - Google Patents
Household appliance after-sale service price query system and method based on two-dimensional code and air conditioner Download PDFInfo
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- CN111061970A CN111061970A CN201811199224.4A CN201811199224A CN111061970A CN 111061970 A CN111061970 A CN 111061970A CN 201811199224 A CN201811199224 A CN 201811199224A CN 111061970 A CN111061970 A CN 111061970A
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- 238000000034 method Methods 0.000 title claims abstract description 18
- 230000008439 repair process Effects 0.000 claims description 6
- 210000001503 joint Anatomy 0.000 claims description 3
- 238000004140 cleaning Methods 0.000 description 5
- 238000012423 maintenance Methods 0.000 description 5
- 238000009434 installation Methods 0.000 description 4
- 238000013461 design Methods 0.000 description 2
- 230000006399 behavior Effects 0.000 description 1
- 239000000969 carrier Substances 0.000 description 1
- 238000007796 conventional method Methods 0.000 description 1
- 238000010586 diagram Methods 0.000 description 1
- 239000000284 extract Substances 0.000 description 1
- 238000000605 extraction Methods 0.000 description 1
- 230000003993 interaction Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
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- 230000008569 process Effects 0.000 description 1
- 238000005406 washing Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
Abstract
The invention belongs to the technical field of two-dimension codes, and particularly relates to a household appliance after-sale service price query system and method based on two-dimension codes and an air conditioner. The after-sale service price query method based on the household appliance two-dimensional code scans the household appliance two-dimensional code through the intelligent terminal to obtain an entrance and enters a quotation interface; selecting the household appliance information and the corresponding after-sale service type information on a quotation interface; transmitting the household appliance information and the corresponding after-sale service type information to a background quotation system; the background quotation system obtains after-sales service quotations through calculation, feeds the after-sales service quotations back to the intelligent terminal, and displays the after-sales service quotations on a quotation interface, so that a user can inquire prices more quickly, conveniently and accurately, the advantages of convenience and light weight of scanning the two-dimensional codes are fully utilized, and the price inquiry requirement of the user is met.
Description
Technical Field
The invention belongs to the technical field of two-dimension codes, and particularly relates to a household appliance after-sale service price query system and method based on two-dimension codes and an air conditioner.
Background
In recent years, with the popularization of two-dimensional code scanning application technology, two-dimensional codes are increasingly popularized and applied as carriers of information, and have a certain degree of convenience for users as application entrances.
The smart phone has an irreplaceable position in the life of people, and even an ordinary mobile phone can still carry out the two-dimensional code scanning and identifying technology. With the popularization of mobile terminals, people have a demand for urgent inquiry of after-sales services. The conventional method of simply providing the price query table is easy to cause wrong understanding of the price by the user. By the method, price inquiry behaviors of the user can be more efficient, convenient and accurate.
Disclosure of Invention
In order to solve the problems that the price inquiry table provided by the after-sale service is simple, the price of a user is easy to be understood wrongly, and the like, the invention provides a household appliance after-sale service price inquiry system based on a two-dimensional code, a method thereof and an air conditioner.
In order to achieve the purpose, the technical scheme adopted by the invention is as follows: a household appliance after-sale service price query method based on two-dimension codes,
the intelligent terminal scans the household appliance two-dimensional code to obtain an entrance and enters a quotation interface;
selecting the household appliance information and the corresponding after-sale service type information on a quotation interface;
transmitting the household appliance information and the corresponding after-sale service type information to a background quotation system;
and the background quotation system obtains after-sales service quotation through calculation, feeds the after-sales service quotation back to the intelligent terminal and displays the after-sales service quotation on a quotation interface.
Further, the offer interface includes one or more of a wash offer interface, an install offer interface, and a repair offer interface.
Further, the repair offer interface includes one or more of a repair service offer, an accessory cost offer.
And further, after entering a quotation interface, carrying out data butt joint with background quotation system data.
Further, before the background quotation system calculates the after-sale service quotation, whether the received household appliance information and the after-sale service type are selected correctly or not is judged.
A household appliance after-sale service price inquiry system based on a two-dimensional code comprises a household appliance two-dimensional code, an intelligent terminal and a background quotation system, wherein the household appliance two-dimensional code comprises a first display screen and a second display screen
The household appliance two-dimensional code is used for providing an interface for entering a quotation interface for the intelligent terminal;
the intelligent terminal is used for selecting the household appliance information and the corresponding after-sale service type information on a quotation interface and feeding back the selected information to the background quotation system;
and the background quotation system is used for calculating and obtaining after-sale service quotation according to the received information, feeding the after-sale service quotation back to the intelligent terminal and displaying the after-sale service quotation on a quotation interface.
Further, the background quotation system comprises a judgment module for judging whether the home appliance information is correctly selected.
Further, the intelligent terminal comprises one or more of a mobile phone and a tablet.
An air conditioner comprises the household appliance after-sale service price inquiry system based on the two-dimensional code.
Further, the household appliance information comprises one or more of server type refrigerating capacity and air conditioner type.
Further, the judging module judges whether the refrigerating capacity of the server type is matched with the range of the air conditioner type.
The invention provides an after-sale service price query method based on a household appliance two-dimensional code, which comprises the steps of scanning the household appliance two-dimensional code through an intelligent terminal to obtain an entrance and entering a quotation interface; selecting the household appliance information and the corresponding after-sale service type information on a quotation interface; transmitting the household appliance information and the corresponding after-sale service type information to a background quotation system; the background quotation system obtains after-sales service quotations through calculation, feeds the after-sales service quotations back to the intelligent terminal, and displays the after-sales service quotations on a quotation interface, so that a user can inquire prices more quickly, conveniently and accurately, the advantages of convenience and light weight of scanning the two-dimensional codes are fully utilized, and the price inquiry requirement of the user is met.
Drawings
Fig. 1 is a schematic structural diagram of a two-dimensional code-based after-sale service price query system for home appliances;
fig. 2 is a flowchart of a method for inquiring after-sale service price of a home appliance based on a two-dimensional code.
Detailed Description
The technical solutions in the present invention will be described clearly and completely with reference to the accompanying drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only some embodiments of the present invention, not all embodiments.
One kind of home appliance is an air conditioner, and the air conditioner will be described below as an example.
As shown in fig. 1, a household appliance after-sale service price inquiry system based on two-dimensional codes comprises a household appliance two-dimensional code 1, an intelligent terminal 2 and a background quotation system 3, wherein the household appliance two-dimensional code 1, the intelligent terminal 2 and the background quotation system are arranged in sequence, and the household appliance after-sale service price inquiry system comprises a plurality of price
The household appliance two-dimensional code 1 is used for providing an interface for entering a quotation interface for the intelligent terminal;
the intelligent terminal 2 interacts with data of the background quotation system after entering a quotation interface, and is used for selecting the household appliance information and the corresponding after-sale service type information on the quotation interface and feeding the selected information back to the background quotation system; the intelligent terminal comprises a mobile phone or a tablet.
And the background quotation system 3 calculates and obtains after-sale service quotation according to the received information, feeds the after-sale service quotation back to the intelligent terminal 2 and displays the after-sale service quotation on a quotation interface.
The background quotation system 3 comprises a judgment module for judging whether the selection of the household appliance information is correct.
As shown in fig. 2, a method for inquiring after-sale service price of home appliances based on two-dimensional code,
s1: the intelligent terminal scans the household appliance two-dimensional code to obtain an entrance and enters a quotation interface;
the method comprises the following steps that a user enters a quotation interface through a household appliance two-dimensional code and then is in data butt joint with a background quotation system, wherein the quotation interface comprises a washing quotation interface, an installation quotation interface and a maintenance quotation interface, and the maintenance quotation interface comprises maintenance service quotation and accessory cost quotation;
a user enters a price interface and defaults to a cleaning quotation interface, but the user needs to click corresponding services according to the self requirement, including an installation quotation interface and a maintenance quotation interface;
s2: selecting the household appliance information and the corresponding after-sale service type information on a quotation interface;
the household appliance information comprises the refrigerating capacity, the air conditioner type and the like of a server machine type, for example, in a cleaning interface, a user selects the refrigerating capacity, the air conditioner type, the service type and the like of the server machine type;
s3: transmitting the household appliance information and the corresponding after-sale service type information to a background quotation system;
s4: the background quotation system judges whether the received household appliance information and the after-sale service type are selected correctly;
in a cleaning interface, a judging module judges whether the refrigerating capacity of a server machine type is matched with the range of the type of the air conditioner, namely whether the refrigerating capacity ranges corresponding to the split wall-mounted type, the split vertical cabinet type and the split patio type are correct or not, and if so, option conditions selected by a user need to be extracted;
s5: the background quotation system obtains after-sale service quotations through calculation, feeds the after-sale service quotations back to the intelligent terminal and displays the after-sale service quotations on a quotation interface;
for example, in the cleaning interface, according to the extracted conditions, the system acquires price information from the database according to the extracted conditions, and returns the price information to the front end, and the front end technology calculates the price data returned by the background and responds to the user interface, so that the user can view the cleaning price.
In the same way, in the installation interface, the user selects the machine type-refrigerating capacity, the air conditioner type optional condition and the remaining 9 required installation option conditions (optional options), part of the users with the designed quantity can select according to the required quantity, the front end records the conditions selected by the user and transmits the recorded conditions to the background, the background system inquires the corresponding price according to the extraction conditions and transmits the price to the front end, the front end calculates and responds the result to the user interface
Also, the price query interface is maintained, and the partial price comprises two parts of contents: maintenance service price inquiry and accessory cost inquiry. After a user selects necessary conditions such as necessary options and unnecessary options, the front end extracts the user option conditions and returns the values to the background in a json form, the background inquires service prices and accessory prices according to the conditions and returns the service prices and the accessory prices to the front end, and the front end calculates according to the price values transmitted from the background and responds to a user interface;
a complete human-machine interaction process is achieved for various operations of the price inquiry function. Certain convenience is provided for the after-sale price service inquiry of the user, and the user can know the price to a certain extent conveniently.
The above description is only a preferred embodiment of the present invention, but the design concept of the present invention is not limited thereto, and any insubstantial modifications made by using the design concept should fall within the scope of infringing on the protection scope of the present invention.
Claims (11)
1. A household appliance after-sale service price query method based on two-dimensional codes is characterized by comprising the following steps:
the intelligent terminal scans the household appliance two-dimensional code to obtain an entrance and enters a quotation interface;
selecting the household appliance information and the corresponding after-sale service type information on a quotation interface;
transmitting the household appliance information and the corresponding after-sale service type information to a background quotation system;
and the background quotation system obtains after-sales service quotation through calculation, feeds the after-sales service quotation back to the intelligent terminal and displays the after-sales service quotation on a quotation interface.
2. The two-dimensional code-based household appliance after-sale service price query method according to claim 1, characterized in that: the offer interface includes one or more of a clean offer interface, an install offer interface, and a repair offer interface.
3. The two-dimensional code-based household appliance after-sale service price query method according to claim 2, characterized in that: the repair offer interface includes one or more of a repair service offer, an accessory cost offer.
4. The two-dimensional code-based household appliance after-sale service price query method according to claim 1, characterized in that: and after entering a quotation interface, carrying out data butt joint with the background quotation system data.
5. The two-dimensional code-based household appliance after-sale service price query method according to claim 1, characterized in that: and before calculating the after-sale service quotation, the background quotation system judges whether the received household appliance information and the after-sale service type are selected correctly.
6. The utility model provides a household electrical appliances after sale service price inquiry system based on two-dimensional code which characterized in that: the system comprises a household appliance two-dimensional code, an intelligent terminal and a background quotation system, wherein the household appliance two-dimensional code comprises a household appliance two-dimensional code, a background quotation system
The household appliance two-dimensional code is used for providing an interface for entering a quotation interface for the intelligent terminal;
the intelligent terminal is used for selecting the household appliance information and the corresponding after-sale service type information on a quotation interface and feeding back the selected information to the background quotation system;
and the background quotation system is used for calculating and obtaining after-sale service quotation according to the received information, feeding the after-sale service quotation back to the intelligent terminal and displaying the after-sale service quotation on a quotation interface.
7. The two-dimensional code-based home appliance after-sale service price query system according to claim 6, wherein: the background quotation system comprises a judgment module used for judging whether the selection of the household appliance information is correct or not.
8. The two-dimensional code-based home appliance after-sale service price query system according to claim 6, wherein: the intelligent terminal comprises one or more of a mobile phone and a tablet.
9. An air conditioner, characterized in that: the system for inquiring the after-sale service price of the household appliance based on the two-dimensional code as claimed in any one of claims 6 to 8.
10. The air conditioner according to claim 9, wherein: the household appliance information comprises one or more of refrigerating capacity and air conditioner type of the server machine.
11. The air conditioner according to claim 10, wherein: the judging module judges whether the refrigerating capacity of the server type is matched with the range of the air conditioner type.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811199224.4A CN111061970A (en) | 2018-10-15 | 2018-10-15 | Household appliance after-sale service price query system and method based on two-dimensional code and air conditioner |
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811199224.4A CN111061970A (en) | 2018-10-15 | 2018-10-15 | Household appliance after-sale service price query system and method based on two-dimensional code and air conditioner |
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| CN111061970A true CN111061970A (en) | 2020-04-24 |
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| CN201811199224.4A Pending CN111061970A (en) | 2018-10-15 | 2018-10-15 | Household appliance after-sale service price query system and method based on two-dimensional code and air conditioner |
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Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104318194A (en) * | 2014-09-28 | 2015-01-28 | 美的集团武汉制冷设备有限公司 | Two-dimensional code-based household electric appliance page access method, server and mobile terminal |
| CN105825411A (en) * | 2016-03-10 | 2016-08-03 | 成都约美网络科技有限公司 | Rapid bidding system of mobile internet |
| CN106802617A (en) * | 2017-01-22 | 2017-06-06 | 无锡小天鹅股份有限公司 | The method for diagnosing faults of washing machine, device and big data platform |
| CN107527213A (en) * | 2017-08-28 | 2017-12-29 | 安徽天恩信息科技有限公司 | A kind of after-sale service management platform and its method |
-
2018
- 2018-10-15 CN CN201811199224.4A patent/CN111061970A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104318194A (en) * | 2014-09-28 | 2015-01-28 | 美的集团武汉制冷设备有限公司 | Two-dimensional code-based household electric appliance page access method, server and mobile terminal |
| CN105825411A (en) * | 2016-03-10 | 2016-08-03 | 成都约美网络科技有限公司 | Rapid bidding system of mobile internet |
| CN106802617A (en) * | 2017-01-22 | 2017-06-06 | 无锡小天鹅股份有限公司 | The method for diagnosing faults of washing machine, device and big data platform |
| CN107527213A (en) * | 2017-08-28 | 2017-12-29 | 安徽天恩信息科技有限公司 | A kind of after-sale service management platform and its method |
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Application publication date: 20200424 |