CN111047151A - Accurate service system for disabled people and service method thereof - Google Patents
Accurate service system for disabled people and service method thereof Download PDFInfo
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Abstract
The invention discloses an accurate service system for disabled persons and a service method thereof, wherein the accurate service system for the disabled persons comprises an information storage platform, a cloud control platform, information acquisition equipment, service confirmation equipment and terminal equipment, the information acquisition equipment ensures that investigators fill in the content truly and effectively through recording and recording, the service confirmation equipment ensures that the workers provide proper services through route recording and recording, the cloud control platform performs comprehensive information processing and accurately sends related information to each terminal equipment, and an intelligent system is used for customizing an individualized development scheme or help scheme for each disabled person so as to provide accurate services for the disabled persons.
Description
Technical Field
The invention relates to the field of public service, in particular to an accurate service system for disabled people and a service method thereof.
Background
In the practical work, the related service work of the disabled is often rough, the accurate budget is difficult, the accurate arrangement for supporting the disabled and helping the disabled is difficult to achieve, the management is difficult, the supervision is difficult, and the service effect is not very good.
Disclosure of Invention
Aiming at the technical problems in the background art, the invention provides an accurate service system for the disabled, which is characterized by comprising an information storage platform, a cloud control platform, information acquisition equipment, service confirmation equipment and terminal equipment;
the information acquisition equipment is used for recording the audio and video in the process of verifying and registering the basic information of the disabled by the investigator so as to ensure the truth and effectiveness of the content filled by the investigator;
the service confirmation equipment is used for ensuring that the staff of the disabled assisting service mechanism provides proper service according to the requirements;
the information storage platform is constructed based on a block chain technology.
Furthermore, the information acquisition equipment is divided into mobile information acquisition equipment and fixed information acquisition equipment;
the mobile information acquisition equipment comprises a GPS/Beidou positioning module, a camera, a voice input module, a storage module and a wireless communication module;
the fixed information acquisition equipment comprises a camera, a voice input module, a storage module and a wireless communication module.
Furthermore, the service confirmation equipment comprises a GPS/Beidou positioning module, an action track recording module, a voice input module, a storage module and a wireless communication module.
Further, the terminal equipment is divided into a disabled person using terminal, a disabled union management terminal and a disabled supporting and helping service terminal.
Further, the cloud control platform comprises a data processing module, a policy making auxiliary module, a storage platform operation module, an information interaction module and a troubleshooting and supervision module.
Furthermore, the policy making auxiliary module collects local financial income information, local enterprise information and current successful help policy or experience, and generates a decision reference report by combining various analysis results obtained by the data processing module.
Further, the troubleshooting and supervision module mainly realizes two functions, which are respectively:
1) periodically checking whether the registered basic information of the disabled is correct;
2) and (4) obtaining the statement related to the help policy published in the network by using a crawler program, and screening negative evaluation information in the statement.
The service method based on the accurate service system for the disabled is characterized by comprising the following steps:
1) collecting data: the method comprises the following steps that (1) an investigator utilizes information acquisition equipment to verify and register basic information of the disabled;
2) and (3) precise strategy: based on a decision reference report provided by a cloud control platform, each level of the residual union is a personalized development scheme or an assistance scheme tailored for each disabled person, and the development scheme or the assistance scheme is decomposed into service tasks which are performed regularly and distributed to each disabled assisting and helping service institution in the jurisdiction;
3) and (3) precise management: after the development scheme or the help scheme is determined, the cloud control platform sends the development scheme or the help scheme of each disabled person to the corresponding disabled person using terminal, and specific disabled persons are reminded when the service task is about to come;
4) and (6) accurate supervision.
Furthermore, the service personnel must carry the service confirmation equipment when going to a service place and in the service process, and the information recorded by the service confirmation equipment is uploaded in time after the service is finished.
Further, the accurate supervision comprises system self-check, business spot check, three-public.
Detailed Description
In order to more clearly understand the technical features, objects, and effects of the present invention, specific embodiments of the present invention will now be described.
The accurate service system for the disabled comprises an information storage platform, a cloud control platform, information acquisition equipment, service confirmation equipment and terminal equipment;
the information acquisition equipment is used for recording and recording sound in the process of checking and registering basic information of the disabled by an investigator to ensure the truth and effectiveness of the content filled by the investigator, the basic information of the disabled comprises name, identification number, disabled category, disabled grade, disabled reason, gender and community, the information acquisition equipment is divided into mobile information acquisition equipment and fixed information acquisition equipment, the mobile information acquisition equipment comprises a GPS/Beidou positioning module, a camera, a voice input module, a storage module and a wireless communication module and is suitable for the situation that the investigator goes to the disabled to check and register, the GPS/Beidou positioning module is used for positioning the specific position of the investigation and registration of the investigator, the camera and the voice input module are used for recording the complete process of the investigation and registration, and the GPS/Beidou positioning module, The camera and the voice input module are matched to ensure that the true validity of the registration is checked, the storage module is used for temporarily storing the recorded related information, the wireless communication module is used for sending the recorded related information to the information storage platform when the wireless signal is stable, the fixed information acquisition equipment comprises the camera, the voice input module, the storage module and the wireless communication module, and is suitable for the situation that the disabled person goes to a specific place to perform information registration, the fixed information acquisition equipment is to be installed at a fixed position of a room, and the functions of the modules are the same as those of the corresponding modules in the mobile information acquisition equipment.
Service confirmation equipment is used for ensuring that the staff who holds up disabled helping hand disabled service mechanism provides suitable service as required, including GPS big dipper orientation module in the service confirmation equipment, action track record module, voice input module, storage module and wireless communication module, GPS big dipper orientation module and action track record module cooperate and are used for confirming the action track of staff after receiving the service task, voice input module is used for carrying out the record of certain degree to the service process under the condition of respecting privacy, storage module is used for the relevant information of temporary storage record, wireless communication module mainly realizes two functions: 1) receiving a service task sent by a cloud control platform; 2) and the information storage platform is used for sending the recorded related information to the information storage platform when the wireless signal is stable.
Considering that the accurate service system of the disabled mainly comprises three main bodies of the disabled, the disabled at different levels and the disabled supporting and assisting service mechanism, the terminal equipment is divided into a disabled user terminal, a disabled linkage management terminal and a disabled supporting and assisting service terminal, and the disabled user terminal mainly realizes four functions: 1) receiving the information for assisting the disabled; 2) application and feedback of related requirements; 3) anonymous supervision of service and policy implementation; 4) the inquiry of self-related information, the disabled-supporting and disabled-helping service terminal mainly realizes three functions: 1) the basic information of the service organization is declared and modified, and the basic information comprises organization names, construction sites, building areas, the number of people to be compiled, the number of patent talents, operation modes, business income, operation pictures and the like; 2) receiving a service task distributed by a superior level, and feeding back after the task is completed; 3) the application and feedback of related requirements, the residual union management terminal mainly realizes four functions: 1) the specific management of the disabled supporting and helping service mechanism; 2) making a policy of supporting the disabled and helping the disabled; 3) distributing a disability supporting and disability assisting service task; 4) evaluation of service item execution or policy implementation.
The information storage platform is constructed based on a block chain technology, 100 nodes are arranged in total, each node stores complete data, the nodes are independent of each other and have the same status, the information of each node can be read freely, but the modification of the information needs the authorization of a node manager, an account and a password managed by the nodes are highly encrypted, each node recognizes the effectiveness of the recorded information through a consensus mechanism, and a final consensus result is obtained based on a minority obeying majority principle, which means that only relevant information in more than 51 nodes is tampered, false information can be forged, and the tampering and counterfeiting of the data can be effectively prevented.
The cloud control platform is a hub of the whole system and comprises a data processing module, a policy making auxiliary module, a storage platform operation module, an information interaction module and an investigation and supervision module, wherein the information interaction module is used for realizing information interaction between the cloud control platform and terminal equipment, the storage platform operation module is used for realizing information interaction between the cloud control platform and the information storage platform, the data processing module is used for carrying out analysis and statistics on original basic information of the disabled from multiple dimensions, such as male and female proportion, disability class proportion, disability grade proportion, age group proportion and the like in the disabled, the policy making auxiliary module is used for making reference for a management department to make an accurate help policy, collecting local financial income information, local enterprise information and a currently successful help policy or experience, and combining various analysis results obtained by the data processing module to generate a decision reference report, the investigation and supervision module mainly realizes two functions, which are respectively: 1) periodically checking whether the basic information of the registered disabled is correct or not, analyzing and checking the recorded sound and video in the registration process in the checking process to obtain information such as the disabled category, the disabled level, the disabled reason, the gender and the like, comparing the information with the registered information, and verifying; 2) and (4) obtaining the statement related to the help policy published in the network by using a crawler program, and screening negative evaluation information in the statement.
The service method based on the accurate service system for the disabled comprises the following steps:
1) collecting data
The investigation personnel utilize information acquisition equipment to verify the registration to disabled person's basic information, to the disabled person that the action is comparatively convenient, can select to go to the specific location by oneself and carry out information acquisition, to the disabled person that the action is inconvenient, the investigation personnel can carry portable information acquisition equipment and go to disabled person's family and carry out information acquisition.
2) Precise enforcement policy
Based on a decision reference report provided by a cloud control platform, aiming at ' what the disabled needs to do, what the disabled can do and ' what the disabled can do ', at least levels of the residual associations are personalized development schemes or help schemes tailored for each disabled, the development schemes or the help schemes are decomposed into service tasks which are carried out regularly and distributed to all the disabled service institutions in the jurisdiction,
the one-man one-strategy service relates to a plurality of aspects of social insurance, social rescue and welfare subsidy, support service, rehabilitation, barrier-free reconstruction of families, education, employment and entrepreneurship, poverty alleviation, development and income increase, right maintenance, improvement of basic living conditions, culture and sports publicity, social organization and disability assistance and the like.
3) Accurate management
After the development scheme or the help scheme is determined, the cloud control platform sends the development scheme or the help scheme of each disabled person to the corresponding disabled person using terminal, specific disabled persons are reminded when service tasks are about to come, service personnel must carry service confirmation equipment when going to service places and service processes, and corresponding information recorded by the service confirmation equipment is uploaded in time after service is finished.
4) Accurate supervision
(1) Self-checking of the system: the cloud control platform carries out automatic investigation and supervision;
(2) service spot check: the system comprises online business analysis and supervision, telephone analysis and supervision and field analysis and supervision, wherein the city and county two-level federation randomly spot check the requirements, real projects and service conditions of the disabled every month, submit the supervision results, and inquire and check the reasons of inaccurate service;
(3) thirdly, disclosing a public spot check: the city and county two-level residual union supervises the information management content of the platform village society, and checks whether the content of the three-public one-public photo meets the requirement;
(4) and (3) performing spot check on organization services: city and county two-level union of disabled persons will supervise the service content of the disabled person supporting service institution and check whether the service content and the service project meet the requirements;
(5) direct supervision by disabled: the disabled person supervises through the disabled person using the terminal.
The accurate service system and the accurate service method for the disabled aim at ' what the disabled needs to do ' and ' what the disabled can do ' by self ', and by means of an intelligent system, an individualized development scheme or a help scheme is tailored for each disabled, so that various policies, funds and projects are really put on each disabled, and accurate service is provided for the disabled.
The above disclosure is only for the purpose of illustrating the preferred embodiments of the present invention, and it is therefore to be understood that the invention is not limited by the scope of the appended claims.
Claims (10)
1. A kind of tailoring type disabled person comprehensive service system, characterized by that, said tailoring type disabled person comprehensive service system includes information storage platform, cloud control platform, information acquisition equipment, service confirmation equipment and terminal equipment;
the information acquisition equipment is used for recording the audio and video in the process of verifying and registering the basic information of the disabled by the investigator so as to ensure the truth and effectiveness of the content filled by the investigator;
the service confirmation equipment is used for ensuring that the staff of the disabled assisting service mechanism provides proper service according to the requirements;
the information storage platform is constructed based on a block chain technology.
2. The integrated service system for the tailor-made disabled according to claim 1, wherein the information collecting devices are divided into a mobile information collecting device and a stationary information collecting device;
the mobile information acquisition equipment comprises a GPS/Beidou positioning module, a camera, a voice input module, a storage module and a wireless communication module;
the fixed information acquisition equipment comprises a camera, a voice input module, a storage module and a wireless communication module.
3. The integrated service system for the tailor-made disabled according to claim 1, wherein the service confirmation device comprises a GPS/beidou positioning module, an action trace recording module, a voice input module, a storage module and a wireless communication module.
4. The integrated service system for the disabled people with tailor-made clothes according to claim 1, wherein the terminal devices are divided into a disabled people using terminal, a disabled union management terminal and a disabled assisting service terminal.
5. The comprehensive service system for the tailor-made disabled person according to claim 1, wherein the cloud control platform comprises a data processing module, a policy making auxiliary module, a storage platform operation module, an information interaction module, and a troubleshooting and supervision module.
6. The system as claimed in claim 5, wherein the policy-making auxiliary module collects local financial income information, local enterprise information and current successful help policy or experience, and generates the decision reference report according to the analysis result obtained from the data processing module.
7. The integrated service system for the tailor-made disabled according to claim 5, wherein the inspection and supervision module mainly realizes two functions, respectively:
1) periodically checking whether the registered basic information of the disabled is correct;
2) and (4) obtaining the statement related to the help policy published in the network by using a crawler program, and screening negative evaluation information in the statement.
8. The service method of the integrated service system for fit-type disabled persons according to any one of claims 1 to 7, wherein the service method comprises the following steps:
1) collecting data: the method comprises the following steps that (1) an investigator utilizes information acquisition equipment to verify and register basic information of the disabled;
2) and (3) precise strategy: based on a decision reference report provided by a cloud control platform, each level of the residual union is a personalized development scheme or an assistance scheme tailored for each disabled person, and the development scheme or the assistance scheme is decomposed into service tasks which are performed regularly and distributed to each disabled assisting and helping service institution in the jurisdiction;
3) and (3) precise management: after the development scheme or the help scheme is determined, the cloud control platform sends the development scheme or the help scheme of each disabled person to the corresponding disabled person using terminal, and specific disabled persons are reminded when the service task is about to come;
4) and (6) accurate supervision.
9. The service method according to claim 8, wherein the service person must carry the service confirmation device while traveling to the service location and during the service, and the information recorded by the service confirmation device is uploaded in time after the service is completed.
10. The service method of claim 8, wherein the accurate supervision comprises system self-supervision, business spot-survey, triple-disclosure-public-notice spot-survey, institutional service spot-survey, and direct supervision by disabled persons.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201911158786.9A CN111047151A (en) | 2019-11-22 | 2019-11-22 | Accurate service system for disabled people and service method thereof |
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| CN201911158786.9A CN111047151A (en) | 2019-11-22 | 2019-11-22 | Accurate service system for disabled people and service method thereof |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113934783A (en) * | 2021-09-24 | 2022-01-14 | 山东海天智能工程有限公司 | Integrated service system for disabled people |
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- 2019-11-22 CN CN201911158786.9A patent/CN111047151A/en active Pending
Non-Patent Citations (1)
| Title |
|---|
| 梁山新闻网: "残联系统:为残疾人提供"量体裁衣"式精准服务", 《HTTPS://WWW.SOHU.COM/A/75639578_162061》 * |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113934783A (en) * | 2021-09-24 | 2022-01-14 | 山东海天智能工程有限公司 | Integrated service system for disabled people |
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Address after: 610000 No. 3, section 3, south 2nd Ring Road, Wuhou District, Chengdu, Sichuan Applicant after: Chengdu Xiangsheng Technology Co.,Ltd. Address before: 610000 No. 3, section 3, south 2nd Ring Road, Wuhou District, Chengdu, Sichuan Applicant before: Chengdu Xiangsheng Technology Co.,Ltd. |
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Application publication date: 20200421 |
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