CN111031121A - Method and device for remotely controlling POS machine equipment through voice - Google Patents
Method and device for remotely controlling POS machine equipment through voice Download PDFInfo
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- CN111031121A CN111031121A CN201911228030.7A CN201911228030A CN111031121A CN 111031121 A CN111031121 A CN 111031121A CN 201911228030 A CN201911228030 A CN 201911228030A CN 111031121 A CN111031121 A CN 111031121A
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- 238000012544 monitoring process Methods 0.000 claims description 13
- 238000004590 computer program Methods 0.000 claims description 4
- 230000006855 networking Effects 0.000 claims description 3
- 230000004044 response Effects 0.000 claims description 3
- 238000012423 maintenance Methods 0.000 abstract description 8
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
- H04L67/125—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks involving control of end-device applications over a network
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07G—REGISTERING THE RECEIPT OF CASH, VALUABLES, OR TOKENS
- G07G1/00—Cash registers
- G07G1/12—Cash registers electronically operated
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
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- H04L67/55—Push-based network services
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Abstract
The invention discloses a method and a device for remotely controlling POS machine equipment by voice, which relate to the technical field of voice remote control, can remotely control the POS machine equipment by voice, and improve the convenience of daily maintenance of the POS machine. The method comprises the following steps: the POS machine equipment initiates a remote assistance request to the control terminal through the cloud server so as to enable the control terminal and the POS machine equipment to establish a remote control relationship; the control terminal pushes the received voice control instruction to the POS machine equipment through the cloud server, and the control terminal executes a control action after the voice control instruction is analyzed by the POS machine equipment. The device is applied with the method provided by the scheme.
Description
Technical Field
The invention relates to the technical field of voice remote control, in particular to a method and a device for remotely controlling POS machine equipment through voice.
Background
With the rapid arrival of the cashless society, the POS gradually becomes an indispensable cash register for each merchant, most of the existing POS do not support a voice control function, even if a small part of POS have the voice control function, the POS can only support face-to-face voice control and cannot realize remote voice remote control, so that when a systematic small fault occurs in the POS or the system needs to be upgraded, a technical staff is required to be on site to solve the problem, and obviously, the convenience of daily maintenance of the POS is reduced.
Disclosure of Invention
The invention aims to provide a method and a device for remotely controlling POS machine equipment by voice, which can remotely control the POS machine equipment by voice and increase the convenience of daily maintenance of the POS machine.
In order to achieve the above object, an aspect of the present invention provides a method for remotely controlling a POS device by voice, including:
the POS machine equipment initiates a remote assistance request to a control terminal through a cloud server so as to enable the control terminal and the POS machine equipment to establish a remote control relationship;
and the control terminal pushes the received voice control instruction to the POS machine equipment through the cloud server, and the control terminal executes a control action after the voice control instruction is analyzed by the POS machine equipment.
Preferably, a plurality of POS machine devices are networked in the same intranet environment, and the POS machine devices are networked with a cloud server of an external network through a public network machine;
the public network machine is used for realizing a remote assistance function and/or a remote control function between the POS machine equipment and the control terminal.
Preferably, before the step of the POS device initiating the remote assistance request to the control terminal through the cloud server, so that the control terminal and the POS device establish the remote control relationship, the method further includes:
the POS machine equipment and the control terminal are respectively provided with remote assistance software, and the POS machine equipment and the public network machine are also respectively provided with authority control software; wherein,
and the authority control software is used for configuring a user account number, a user password, a public network IP address and a device port number of the POS machine equipment for accessing the internal network.
Further, the method for the POS machine equipment to initiate a remote assistance request to the control terminal through the cloud server so that the control terminal and the POS machine equipment establish a remote control relationship includes:
any one or more POS machine equipment initiates a remote assistance request, and the remote assistance request is forwarded to a cloud server through the public network machine and then is transmitted to a control terminal;
the control terminal analyzes the remote assistance request, and establishes a remote control relationship with the POS machine equipment initiating the request after the remote assistance request is successfully paired;
and the control terminal accesses the service address of each paired POS machine device and generates a page to be controlled corresponding to each paired POS machine device.
Preferably, the method for the control terminal to push the received voice control instruction to the POS device through the cloud server, and execute the control action after being analyzed by the POS device includes:
the control terminal acquires a voice control instruction, and analyzes control object information and corresponding control action information in the voice control instruction;
matching a corresponding page to be controlled based on the control object information, transmitting the control action information and the control object information to the public network machine through a cloud server by the page to be controlled, and pushing the control action information and the control object information to corresponding POS machine equipment by the public network machine;
and the POS machine equipment analyzes the control action information and executes the control action.
Preferably, the method for pushing the public network machine to the corresponding POS machine includes:
a monitoring control is installed in the POS machine equipment and is used for monitoring the control object information pushed by the public network machine;
and when the monitoring control verifies that the control object information is matched with the service address of the monitoring control, receiving the control action information through the POS machine equipment.
Compared with the prior art, the method for remotely controlling the POS machine equipment by voice has the following beneficial effects:
in the method for remotely controlling the POS machine equipment by voice, the POS machine equipment is usually arranged in an intranet environment due to safety consideration, the control terminal is usually arranged in an extranet environment, in order to ensure the safety of the POS machine equipment, when a remote assistance control function is realized, the POS machine equipment in the intranet environment firstly sends out a remote assistance request, at the moment, the control terminal in the extranet environment can establish a remote control relation with the POS machine equipment after receiving the remote assistance request, then the control terminal pushes a voice control instruction sent by a user to the corresponding POS machine equipment through the cloud server, and the POS machine equipment automatically executes corresponding control action after analyzing the voice control instruction, so that the daily maintenance of the POS machine equipment is realized.
Therefore, compared with the prior art that both sides of the network equipment needing to participate in remote assistance are limited to be in an intranet environment or an extranet environment, the POS machine equipment in the intranet environment can directly realize remote assistance interaction with the control terminal in the extranet environment in an intranet penetrating mode, in addition, the convenience of daily maintenance of the POS machine equipment by technicians can be improved in a remote assistance mode, and the voice control mode is more flexible.
Another aspect of the present invention provides an apparatus for remotely controlling a POS device by using voice, where the method for remotely controlling a POS device by using voice mentioned in the above technical solution includes:
the request unit is used for the POS machine equipment to initiate a remote assistance request to the control terminal through the cloud server so as to enable the control terminal and the POS machine equipment to establish a remote control relationship;
and the control unit is used for controlling the terminal to push the received voice control instruction to the POS machine equipment through the cloud server, and executing a control action after the voice control instruction is analyzed by the POS machine equipment.
Preferably, the request unit includes:
the request initiating module is used for initiating a remote assistance request by any one or more POS machine equipment, forwarding the remote assistance request to the cloud server through the public network machine and then transmitting the remote assistance request to the control terminal;
the networking pairing module is used for analyzing the remote assistance request through the control terminal and establishing a remote control relationship with the POS machine equipment initiating the request after the pairing is successful;
and the page to be controlled module is used for accessing the service address of each paired POS machine device through the control terminal and generating a page to be controlled corresponding to each paired POS machine device.
Preferably, the control unit includes:
the voice analysis module is used for acquiring a voice control instruction through the control terminal and analyzing control object information and corresponding control action information in the voice control instruction;
the instruction pushing module is used for matching the corresponding page to be controlled based on the control object information, transmitting the control action information and the control object information to the public network machine through the cloud server by the page to be controlled, and pushing the control action information and the control object information to the corresponding POS machine equipment by the public network machine;
and the instruction response module is used for analyzing the control action information through the POS machine equipment and executing the control action.
Compared with the prior art, the beneficial effects of the voice remote control POS machine equipment device provided by the invention are the same as the beneficial effects of the method for voice remote control POS machine equipment provided by the technical scheme, and the detailed description is omitted here.
A third aspect of the present invention provides a computer-readable storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of the above-described method for remotely controlling a POS device by voice.
Compared with the prior art, the beneficial effects of the computer-readable storage medium provided by the invention are the same as the beneficial effects of the method for remotely controlling the POS machine equipment by voice provided by the technical scheme, and the detailed description is omitted here.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate embodiments of the invention and together with the description serve to explain the invention and not to limit the invention. In the drawings:
FIG. 1 is a schematic flow chart illustrating a method for remotely controlling POS device by voice according to an embodiment;
FIG. 2 is a schematic flow chart illustrating a method for remotely controlling POS device by voice according to an embodiment.
Detailed Description
In order to make the aforementioned objects, features and advantages of the present invention comprehensible, embodiments accompanied with figures are described in detail below. It is to be understood that the described embodiments are merely exemplary of the invention, and not restrictive of the full scope of the invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Example one
Referring to fig. 1, the present embodiment provides a method for remotely controlling a POS device by voice, including:
the POS machine equipment initiates a remote assistance request to the control terminal through the cloud server so as to enable the control terminal and the POS machine equipment to establish a remote control relationship; the control terminal pushes the received voice control instruction to the POS machine equipment through the cloud server, and the control terminal executes a control action after the voice control instruction is analyzed by the POS machine equipment.
In the method for remotely controlling a POS device by using voice according to this embodiment, the POS device is usually disposed in an intranet environment for security, and the control terminal is usually disposed in an extranet environment, in order to ensure the security of the POS device, when a remote assistance control function is implemented, a remote assistance request is first sent by the POS device in the intranet environment, at this time, the control terminal in the extranet environment can establish a remote control relationship with the POS device after receiving the remote assistance request, then, the control terminal pushes a voice control instruction sent by a user to a corresponding POS device through a cloud server, and the POS device automatically executes a corresponding control action after analyzing the voice control instruction, thereby implementing daily maintenance of the POS device.
It can be seen that, compare in prior art need inject the network equipment both sides of participating in remote assistance and all be in intranet environment or extranet environment, this embodiment passes through the intranet and pierces through the mode, and POS machine equipment in the intranet environment can directly realize remote assistance interaction with the control terminal in the extranet environment promptly, in addition, can promote the convenience of technical staff to POS machine equipment routine maintenance through the remote assistance mode, and adopt the speech control mode to have the flexibility more.
In the embodiment, a plurality of POS machine devices are networked in the same intranet environment, and the POS machine devices are networked with the cloud server of the external network through the public network machine; the public network machine is used for realizing a remote assistance function and/or a remote control function between the POS machine equipment and the control terminal.
During specific implementation, the public network machine is used for data exchange between the POS machine equipment in the internal network environment and the control terminal equipment in the external network environment, specifically, one end of the public network machine is respectively connected with the POS machine equipment, and the other end of the public network machine is connected with the cloud server.
In the above embodiment, before the step that the POS device initiates the remote assistance request to the control terminal through the cloud server, so that the control terminal and the POS device establish the remote control relationship, the method further includes:
the POS machine equipment and the control terminal are respectively provided with remote assistance software, and the POS machine equipment and the public network machine are also respectively provided with authority control software; the authority control software is used for configuring a user account number, a user password, a public network IP address and a device port number of the POS machine equipment for accessing the internal network.
In specific implementation, the remote assistance software can realize remote assistance proxy service, the authority control software is reverse proxy application supporting tcp and udp protocols, and can provide extra penetration capability for http or https application protocols, and after the remote assistance software runs, frpc files and frpc. For example, http or https access port number 8080 is set in a public network machine through an frps.ini file, the frps file is started after the setting is finished, the frpc.ini file is modified, the IP address of a cloud server where the rpc.ini file is located is x.x.x, the local _ port is a port corresponding to the web service on the local machine, a user-defined domain name www.yourdomain.com is bound, the frpc file is started, the domain name record of www.yourdomain.com is analyzed to the IP address of x.x.x.x, if the cloud server already has the corresponding domain name, the CNAME record can be analyzed to the original domain name of the server, and the web service of the POS machine equipment in the intranet environment can be accessed through a browser of a control terminal to access http:// www.yourdomain.com: 8080.
The user account and the user password are used for controlling assistance request permission of the POS machine equipment, namely only the POS machine equipment which is allocated with the user account and the user password has permission for sending a remote assistance request to the cloud server, the public network IP address is also a public network IP address of the control terminal, the equipment port number is a port number of the POS machine equipment connected with the public network machine, and each POS machine equipment is connected with the public network machine through a unique port number. It should be noted that the remote assistance software and the reverse proxy application may be implemented by using existing related software, and the embodiment is not limited herein.
Specifically, the method for the POS device to initiate the remote assistance request to the control terminal through the cloud server in the above embodiment so that the control terminal and the POS device establish the remote control relationship includes:
any one or more POS machine devices initiate a remote assistance request, and the remote assistance request is forwarded to a cloud server through a public network machine and then is transmitted to a control terminal; the control terminal analyzes the remote assistance request, and establishes a remote control relationship with the POS machine equipment initiating the request after the pairing is successful; and the control terminal accesses the service address of each paired POS machine device and generates a page to be controlled corresponding to each paired POS machine device.
Referring to fig. 2, in a specific implementation, any one or more POS devices initiate a remote assistance request, the public network receives the request and then forwards the request to the cloud server to transmit the request to the control terminal, the control terminal analyzes the remote assistance request and establishes a remote control relationship with the POS device initiating the request after pairing is successful, the control terminal may be a computer, the computer establishing the remote control relationship calls a browser to respectively access a service address of each POS device, and a to-be-controlled page corresponding to each paired POS device is opened in the browser.
Further, in the above embodiment, the method for the control terminal to push the received voice control instruction to the POS device through the cloud server, and execute the control action after being analyzed by the POS device includes:
the control terminal acquires the voice control instruction and analyzes control object information and corresponding control action information in the voice control instruction; matching a corresponding page to be controlled based on the control object information, transmitting the control action information and the control object information to the public network machine through the cloud server by the page to be controlled, and pushing the control action information and the control object information to corresponding POS machine equipment by the public network machine; and the POS machine equipment analyzes the control action information and executes corresponding control action.
Referring to fig. 2, after the to-be-controlled page corresponding to each paired POS device is opened in the browser, the voice control instruction of the technician is received by the computer, the control object information and the corresponding control action information are analyzed, the corresponding to-be-controlled page is matched according to the control object information, the matched control action information and the control object information are transmitted to the public network machine through the corresponding to-be-controlled page, and are pushed to the corresponding POS device by the public network machine, and the control action information is analyzed to execute the corresponding control action. For example, the voice control instruction includes control object information of all paired POS devices and unified control action information of all paired POS devices, the corresponding pages to be controlled are matched according to the control object information of all paired POS devices, each page to be controlled extracts control action information and control object information matched with each page to be controlled, the control action information and the control object information are transmitted to the public network machine through the cloud server, and the control action information is pushed to the corresponding POS device by the public network machine to analyze the control action information and then execute a unified control action.
The method for pushing the data to the corresponding POS machine equipment by the public network machine in the embodiment comprises the following steps:
the POS machine equipment is provided with a monitoring control for monitoring control object information pushed by the public network machine; and when the monitoring control verifies that the control object information is matched with the service address of the monitoring control, receiving the control action information through the POS machine equipment to which the monitoring control belongs.
For ease of understanding, the present embodiment presents an exemplary application scenario as follows:
in consideration of network safety, a plurality of POS machine devices of a supermarket are all arranged in an intranet environment, the POS machine devices cannot directly access an external network, through the application of the embodiment, when one or more POS machine devices need to assist upgrading, a cashier can initiate a remote assistance request through the corresponding POS machine devices, the remote assistance request penetrates through the intranet to an external network, a remote control relation is established with a computer of a technician, and then the technician can realize remote maintenance upgrading of the POS machine devices through a voice control instruction.
Example two
The embodiment provides a device for remotely controlling POS machine equipment by voice, which comprises:
the request unit is used for the POS machine equipment to initiate a remote assistance request to the control terminal through the cloud server so as to enable the control terminal and the POS machine equipment to establish a remote control relationship;
and the control unit is used for controlling the terminal to push the received voice control instruction to the POS machine equipment through the cloud server, and executing a control action after the voice control instruction is analyzed by the POS machine equipment.
Preferably, the request unit includes:
the request initiating module is used for initiating a remote assistance request by any one or more POS machine equipment, forwarding the remote assistance request to the cloud server through the public network machine and then transmitting the remote assistance request to the control terminal;
the networking pairing module is used for analyzing the remote assistance request through the control terminal and establishing a remote control relationship with the POS machine equipment initiating the request after the pairing is successful;
and the page to be controlled module is used for accessing the service address of each paired POS machine device through the control terminal and generating a page to be controlled corresponding to each paired POS machine device.
Preferably, the control unit includes:
the voice analysis module is used for acquiring a voice control instruction through the control terminal and analyzing control object information and corresponding control action information in the voice control instruction;
the instruction pushing module is used for matching the corresponding page to be controlled based on the control object information, transmitting the control action information and the control object information to the public network machine through the cloud server by the page to be controlled, and pushing the control action information and the control object information to the corresponding POS machine equipment by the public network machine;
and the instruction response module is used for analyzing the control action information through the POS machine equipment and executing corresponding control action.
Compared with the prior art, the beneficial effects of the voice remote control POS device apparatus provided in this embodiment are the same as those of the method for voice remote control POS device provided in the above embodiment, and are not described herein again.
EXAMPLE III
The embodiment provides a computer-readable storage medium, on which a computer program is stored, and the computer program is executed by a processor to perform the steps of the method for remotely controlling the POS device by voice.
Compared with the prior art, the beneficial effects of the computer-readable storage medium provided by the embodiment are the same as the beneficial effects of the method for remotely controlling the POS device by using the voice provided by the above technical scheme, and are not repeated herein.
It will be understood by those skilled in the art that all or part of the steps in the method for implementing the invention may be implemented by hardware that is instructed to be associated with a program, the program may be stored in a computer-readable storage medium, and when the program is executed, the program includes the steps of the method of the embodiment, and the storage medium may be: ROM/RAM, magnetic disks, optical disks, memory cards, and the like.
The above description is only for the specific embodiments of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art can easily conceive of the changes or substitutions within the technical scope of the present invention, and the changes or substitutions should be covered within the scope of the present invention. Therefore, the protection scope of the present invention shall be subject to the protection scope of the appended claims.
Claims (10)
1. A method for remotely controlling POS machine equipment by voice is characterized by comprising the following steps:
the POS machine equipment initiates a remote assistance request to a control terminal through a cloud server so as to enable the control terminal and the POS machine equipment to establish a remote control relationship;
and the control terminal pushes the received voice control instruction to the POS machine equipment through the cloud server, and the control terminal executes a control action after the voice control instruction is analyzed by the POS machine equipment.
2. The method according to claim 1, wherein a plurality of said POS devices are networked in the same intranet environment, and said POS devices are networked with a cloud server of an extranet through a public network machine;
the public network machine is used for realizing a remote assistance function and/or a remote control function between the POS machine equipment and the control terminal.
3. The method of claim 2, wherein before initiating the remote assistance request to the control terminal by the POS device through the cloud server to cause the control terminal to establish the remote control relationship with the POS device, the method further comprises:
the POS machine equipment and the control terminal are respectively provided with remote assistance software, and the POS machine equipment and the public network machine are also respectively provided with authority control software; wherein,
and the authority control software is used for configuring a user account number, a user password, a public network IP address and a device port number of the POS machine equipment for accessing the internal network.
4. The method of claim 3, wherein the method for the POS machine device to initiate the remote assistance request to the control terminal through the cloud server so that the control terminal and the POS machine device establish the remote control relationship comprises:
any one or more POS machine equipment initiates a remote assistance request, and the remote assistance request is forwarded to a cloud server through the public network machine and then is transmitted to a control terminal;
the control terminal analyzes the remote assistance request, and establishes a remote control relationship with the POS machine equipment initiating the request after the remote assistance request is successfully paired;
and the control terminal accesses the service address of each paired POS machine device and generates a page to be controlled corresponding to each paired POS machine device.
5. The method of claim 4, wherein the method for the control terminal to push the received voice control command to the POS machine device through a cloud server, and the POS machine device to execute the control action after parsing includes:
the control terminal acquires a voice control instruction, and analyzes control object information and corresponding control action information in the voice control instruction;
matching a corresponding page to be controlled based on the control object information, transmitting the control action information and the control object information to the public network machine through a cloud server by the page to be controlled, and pushing the control action information and the control object information to corresponding POS machine equipment by the public network machine;
and the POS machine equipment analyzes the control action information and executes corresponding control action.
6. The method of claim 5, wherein the method for pushing by the public network machine to the corresponding POS machine device comprises:
a monitoring control is installed in the POS machine equipment and is used for monitoring the control object information pushed by the public network machine;
and when the monitoring control verifies that the control object information is matched with the service address of the monitoring control, receiving the control action information through the POS machine equipment.
7. An apparatus for remotely controlling a POS machine device by voice, comprising:
the request unit is used for the POS machine equipment to initiate a remote assistance request to the control terminal through the cloud server so as to enable the control terminal and the POS machine equipment to establish a remote control relationship;
and the control unit is used for controlling the terminal to push the received voice control instruction to the POS machine equipment through the cloud server, and executing a control action after the voice control instruction is analyzed by the POS machine equipment.
8. The apparatus of claim 7, wherein the request unit comprises:
the request initiating module is used for initiating a remote assistance request by any one or more POS machine equipment, forwarding the remote assistance request to the cloud server through the public network machine and then transmitting the remote assistance request to the control terminal;
the networking pairing module is used for analyzing the remote assistance request through the control terminal and establishing a remote control relationship with the POS machine equipment initiating the request after the pairing is successful;
and the page to be controlled module is used for accessing the service address of each paired POS machine device through the control terminal and generating a page to be controlled corresponding to each paired POS machine device.
9. The apparatus of claim 8, wherein the control unit comprises:
the voice analysis module is used for acquiring a voice control instruction through the control terminal and analyzing control object information and corresponding control action information in the voice control instruction;
the instruction pushing module is used for matching the corresponding page to be controlled based on the control object information, transmitting the control action information and the control object information to the public network machine through the cloud server by the page to be controlled, and pushing the control action information and the control object information to the corresponding POS machine equipment by the public network machine;
and the instruction response module is used for analyzing the control action information through the POS machine equipment and executing corresponding control action.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method according to any one of the claims 1 to 6.
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CN105530254A (en) * | 2015-12-17 | 2016-04-27 | 浙江工业大学 | Data communication method between internal and external networks |
CN106131173A (en) * | 2016-07-01 | 2016-11-16 | 北京奇虎科技有限公司 | Mobile terminal and mobile terminal remote are assisted and by aid method, device |
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