CN110990371A - Operation and maintenance management system containing knowledge base - Google Patents
Operation and maintenance management system containing knowledge base Download PDFInfo
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- CN110990371A CN110990371A CN201911069194.XA CN201911069194A CN110990371A CN 110990371 A CN110990371 A CN 110990371A CN 201911069194 A CN201911069194 A CN 201911069194A CN 110990371 A CN110990371 A CN 110990371A
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- 238000012423 maintenance Methods 0.000 title claims abstract description 91
- 238000012545 processing Methods 0.000 claims abstract description 6
- 238000000034 method Methods 0.000 claims description 3
- 238000004891 communication Methods 0.000 abstract description 2
- 238000007726 management method Methods 0.000 description 19
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000013500 data storage Methods 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 230000000694 effects Effects 0.000 description 1
- 238000005516 engineering process Methods 0.000 description 1
- 238000003672 processing method Methods 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/21—Design, administration or maintenance of databases
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N5/00—Computing arrangements using knowledge-based models
- G06N5/02—Knowledge representation; Symbolic representation
- G06N5/022—Knowledge engineering; Knowledge acquisition
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
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Abstract
The invention relates to the field of operation and maintenance, and particularly discloses an operation and maintenance management system comprising a knowledge base, which comprises a personnel management module, a data processing module and a data processing module, wherein the personnel management module is used for managing an operation and maintenance engineer and providing authority distribution and login management; the work order management module is used for newly building and managing the operation and maintenance work order, and the data of the operation and maintenance work order comprises: equipment, problems and solutions; the problem work order module is used for converting the operation and maintenance work order into a problem work order by the operation and maintenance engineer, soliciting a solution and actually verifying whether the operation and maintenance engineer is feasible or not; and the knowledge base module is used for copying the solved problem work order and the verified solution to a knowledge base order, classifying the knowledge base order according to the equipment and storing the classified knowledge base order in a knowledge base. The invention greatly facilitates the difficult and complicated problem communication and query efficiency of operation and maintenance personnel by adding the knowledge base in the conventional operation and maintenance system, and improves the operation and maintenance efficiency.
Description
Technical Field
The invention relates to the field of operation and maintenance, and particularly discloses an operation and maintenance management system comprising a knowledge base.
Background
With the development of internet information technology, business activities and data storage of enterprises and units are basically converted from offline to online, and a digital system replaces the traditional human management work, so that a large amount of manpower and material resources are saved.
The existing digital operation and maintenance system generally realizes the arrangement, processing and management of operation and maintenance work through the circulation and operation of work orders, greatly facilitates the statistics and scheduling of the operation and maintenance work, and facilitates the inquiry and statistics. However, in the operation and maintenance work, the biggest problems are that the possibility of the problems is high and complicated, the equipment is various, the possible faults are various, and the length and the difficulty of an operation and maintenance personnel who can deal with various faults and maintenance are long and difficult. When running into the problem that has not been learned, the operation and maintenance personnel often need to search the data everywhere or ask the manufacturer technical personnel how to solve the problem, which is time-consuming and labor-consuming, and the efficiency of solving the problem is low. The existing operation and maintenance system cannot provide help for solving the problems.
Disclosure of Invention
In order to solve the problem that the conventional operation and maintenance personnel do not have the convenience and comprehensiveness in the operation and maintenance process and can process the inquiry of the knowledge base, the invention provides an operation and maintenance management system comprising the knowledge base.
The technical scheme adopted by the invention is as follows: an operation and maintenance management system containing a knowledge base, which is characterized by comprising:
the personnel management module is used for managing the operation and maintenance engineer and providing authority distribution and login management;
the work order management module is used for newly building and managing the operation and maintenance work order, and the data of the operation and maintenance work order comprises: equipment, problems and solutions exist, and after the operation and maintenance work order is initiated, an operation and maintenance engineer is associated to follow up the operation and maintenance work order;
the problem work order module is used for converting the operation and maintenance work order into a problem work order which is visible to all the operation and maintenance engineers and is used for seeking a solution and actually verifying whether the operation and maintenance engineer is feasible or not;
and the knowledge base module is used for newly building a knowledge base list, copying the solved problem work order and the verified solution to the knowledge base list, classifying the knowledge base list according to the equipment or fault type, storing the classified knowledge base list in the knowledge base, and pushing the classified knowledge base list to the work order management module for operation and maintenance personnel to check.
Preferably, in the work order module, the data of the operation and maintenance work order further includes failure time, failure type and preset processing opinion.
Preferably, the operation and maintenance management method including the knowledge base is implemented by the following steps:
s1, creating an operation and maintenance work order, wherein the operation and maintenance work order comprises equipment information, existing problems and solutions;
s2, if the problem which the operation and maintenance engineer can not solve exists, defining the corresponding operation and maintenance work order as a problem work order;
s3, storing the problem work order into a question bank, wherein the problem work order in the question bank can be associated with related engineers and technicians to disclose a solution to be solicited;
and S4, the operation and maintenance engineer carries out operation and maintenance operation according to the solution, if the solution is feasible, the solution is defined as feasible, and the solution is automatically stored in the knowledge base module.
The invention has the beneficial effects that: by adding the knowledge base in the conventional operation and maintenance system, all encountered operation and maintenance faults or problems and processing methods thereof are stored in the knowledge base so as to be checked at any time by engineers who subsequently perform operation and maintenance work as references for solving the operation and maintenance faults, thereby greatly facilitating the difficult and complicated problem communication and query efficiency of operation and maintenance personnel and improving the operation and maintenance efficiency.
Detailed Description
The invention relates to an operation and maintenance management system comprising a knowledge base, which comprises a personnel management module, a work order management module, a problem work order module and a knowledge base module, wherein each module comprises the following specific components:
the personnel management module is used for managing the operation and maintenance engineer and providing authority distribution and login management;
the work order management module is used for newly building and managing the operation and maintenance work order, and the data of the operation and maintenance work order comprises: equipment, problems and solutions exist, and after the operation and maintenance work order is initiated, an operation and maintenance engineer is associated to follow up the operation and maintenance work order;
the problem work order module is used for converting the operation and maintenance work order into a problem work order which is visible to all the operation and maintenance engineers and is used for seeking a solution and actually verifying whether the operation and maintenance engineer is feasible or not;
and the knowledge base module is used for newly building a knowledge base list, copying the solved problem work order and the verified solution to the knowledge base list, classifying the knowledge base list according to the equipment or fault type, storing the classified knowledge base list in the knowledge base, and pushing the classified knowledge base list to the work order management module for operation and maintenance personnel to check.
In the work order module, the data of the operation and maintenance work order further comprise data such as fault time, fault types and preset processing opinions.
By the system, the operation and maintenance management method comprising the knowledge base comprises the following steps:
s1, creating an operation and maintenance work order, wherein the operation and maintenance work order comprises equipment information, existing problems and solutions;
s2, if the problem which the operation and maintenance engineer can not solve exists, defining the corresponding operation and maintenance work order as a problem work order;
s3, storing the problem work order into a question bank, wherein the problem work order in the question bank can be associated with related engineers and technicians to disclose a solution to be solicited;
and S4, the operation and maintenance engineer carries out operation and maintenance operation according to the solution, if the solution is feasible, the solution is defined as feasible, and the solution is automatically stored in the knowledge base module.
Claims (3)
1. An operation and maintenance management system containing a knowledge base, which is characterized by comprising:
the personnel management module is used for managing the operation and maintenance engineer and providing authority distribution and login management;
the work order management module is used for newly building and managing the operation and maintenance work order, and the data of the operation and maintenance work order comprises: equipment, problems and solutions exist, and after the operation and maintenance work order is initiated, an operation and maintenance engineer is associated to follow up the operation and maintenance work order;
the problem work order module is used for converting the operation and maintenance work order into a problem work order which is visible to all the operation and maintenance engineers and is used for seeking a solution and actually verifying whether the operation and maintenance engineer is feasible or not;
and the knowledge base module is used for newly building a knowledge base list, copying the solved problem work order and the verified solution to the knowledge base list, classifying the knowledge base list according to the equipment or fault type, storing the classified knowledge base list in the knowledge base, and pushing the classified knowledge base list to the work order management module for operation and maintenance personnel to check.
2. The operation and maintenance management system comprising a knowledge base according to claim 1, wherein: in the work order module, the data of the operation and maintenance work order further comprises fault time, fault types and preset processing suggestions.
3. The operation and maintenance management system comprising a knowledge base according to claim 1, wherein: the method for realizing the operation and maintenance management comprising the knowledge base comprises the following steps:
s1, creating an operation and maintenance work order, wherein the operation and maintenance work order comprises equipment information, existing problems and solutions;
s2, if the problem which the operation and maintenance engineer can not solve exists, defining the corresponding operation and maintenance work order as a problem work order;
s3, storing the problem work order into a question bank, wherein the problem work order in the question bank can be associated with related engineers and technicians to disclose a solution to be solicited;
and S4, the operation and maintenance engineer carries out operation and maintenance operation according to the solution, if the solution is feasible, the solution is defined as feasible, and the solution is automatically stored in the knowledge base module.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911069194.XA CN110990371A (en) | 2019-11-04 | 2019-11-04 | Operation and maintenance management system containing knowledge base |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911069194.XA CN110990371A (en) | 2019-11-04 | 2019-11-04 | Operation and maintenance management system containing knowledge base |
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| CN110990371A true CN110990371A (en) | 2020-04-10 |
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| CN201911069194.XA Pending CN110990371A (en) | 2019-11-04 | 2019-11-04 | Operation and maintenance management system containing knowledge base |
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Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112308440A (en) * | 2020-11-06 | 2021-02-02 | 平安证券股份有限公司 | Work order processing method and device, computer equipment and computer readable storage medium |
| CN112596775A (en) * | 2020-12-15 | 2021-04-02 | 中国建设银行股份有限公司 | Online management method, system and related equipment for application version production problem |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104008107A (en) * | 2013-02-25 | 2014-08-27 | 成都勤智数码科技股份有限公司 | Implement method of knowledge base on operation and maintenance management |
| CN107784456A (en) * | 2017-11-20 | 2018-03-09 | 深圳市亿联智能有限公司 | A kind of method of work order from turn knowledge base |
| CN109241413A (en) * | 2018-08-20 | 2019-01-18 | 安徽智恒信科技有限公司 | A kind of the knowledge recommendation method and maintenance work platform of work order |
-
2019
- 2019-11-04 CN CN201911069194.XA patent/CN110990371A/en active Pending
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104008107A (en) * | 2013-02-25 | 2014-08-27 | 成都勤智数码科技股份有限公司 | Implement method of knowledge base on operation and maintenance management |
| CN107784456A (en) * | 2017-11-20 | 2018-03-09 | 深圳市亿联智能有限公司 | A kind of method of work order from turn knowledge base |
| CN109241413A (en) * | 2018-08-20 | 2019-01-18 | 安徽智恒信科技有限公司 | A kind of the knowledge recommendation method and maintenance work platform of work order |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112308440A (en) * | 2020-11-06 | 2021-02-02 | 平安证券股份有限公司 | Work order processing method and device, computer equipment and computer readable storage medium |
| CN112596775A (en) * | 2020-12-15 | 2021-04-02 | 中国建设银行股份有限公司 | Online management method, system and related equipment for application version production problem |
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Application publication date: 20200410 |
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