CN110909143A - Video frequency testament generation method, device, computer equipment and storage medium - Google Patents
Video frequency testament generation method, device, computer equipment and storage medium Download PDFInfo
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Abstract
The application relates to the technical field of internet, in particular to a video will advice generation method and device, computer equipment and a storage medium. The method comprises the following steps: receiving a testament order setting request sent by a user terminal, wherein the testament order setting request carries a user identifier; distributing corresponding customer service terminals and matching terminals to the users according to the user identifications; establishing a multi-user video group according to the customer service terminal and the matching terminal; recording video processes in the multi-person video group to generate a video testimonial; and uploading the generated video wisdom to a cloud for storage. The method can simplify the operation.
Description
Technical Field
The application relates to the technical field of internet, in particular to a video will advice generation method and device, computer equipment and a storage medium.
Background
With the development of internet technology, online video technology has appeared, and users can make calls through online video. Wherein, notary will be: notarization is the recognition by legal authorities of the authenticity and legitimacy of legal facts. Therefore, notary will prove the most powerful and most effective. The setting up of the notary will entail the transfer of the own or endorsement to and from the legal notary. Once the testimonial testimony is approved, the testimonial person can not modify or cancel the testimonial person in other forms such as a book, and the testimonial person needs to be certified again by a testimonial authority. Recording the testimony: citizens who have difficulty writing or do not want to substitute books can dictate the willingness of the citizens to express their own testimony in the form of a recording tape through a recording device, but more than two witnesses must be present to witness the dictation in order to prevent the recording testimony from being edited, forged or tampered by the person.
Therefore, the user sets up the testimony under the subscriber line, and no matter the testimony or the substitute of books is taken, the user needs to find different helpers, and the operation is troublesome and inconvenient.
Disclosure of Invention
In view of the above, it is desirable to provide a video will-order generation method, apparatus, computer device, and storage medium capable of simplifying operations.
A method of video wisdom generation, the method comprising:
receiving a testament order setting request sent by a user terminal, wherein the testament order setting request carries a user identifier;
distributing corresponding customer service terminals and matching terminals to the users according to the user identifications;
establishing a multi-user video group according to the customer service terminal and the matching terminal;
recording video processes in the multi-person video group to generate a video testimonial;
and uploading the generated video wisdom to a cloud for storage.
In one embodiment, the allocating a corresponding customer service terminal and a corresponding coordination terminal to the user according to the user identifier includes:
inquiring to obtain user basic information according to the user identification;
inputting the user basic information into a pre-generated knowledge graph so as to select a matching terminal corresponding to matching personnel basic information irrelevant to the user basic information and a customer service terminal corresponding to customer service basic information irrelevant to the user basic information through the knowledge graph; the knowledge graph is a pre-established image-text database used for representing the incidence relation among the basic information of the user, the basic information of the customer service and the basic information of the staff;
and outputting the selected customer service terminal and the selected coordination terminal.
In one embodiment, after the inputting the user basic information into a pre-generated knowledge graph to select, through the knowledge graph, a matching terminal corresponding to matching person basic information irrelevant to the user basic information, the method further includes:
sending the selected coordination terminal to the user terminal so that the user terminal can screen the coordination terminal;
receiving the screened matched terminal returned by the user terminal;
the establishment of the multi-user video group according to the customer service terminal and the matching terminal comprises the following steps:
and establishing a multi-user video group according to the customer service terminal and the screened matching terminal.
In one embodiment, the recording the video processes in the multi-person video group to generate the video will order comprises:
starting video recording;
receiving reference indexes returned by the customer service terminal and the coordination terminal, wherein the reference indexes are used for measuring the reference indexes of the state of the user corresponding to the user terminal;
generating a comprehensive index for measuring the state of the user corresponding to the user terminal according to the reference index;
and when the comprehensive index shows that the state of the user meets the requirement, outputting the condition meeting the requirement of setting the testimony, and continuously recording the video process in the multi-person video group to generate the video testimony.
In one embodiment, the will order setting request further carries user terminal geographical location information and time;
the recording of video processes in the multi-person video group to generate a video testimony, comprising:
acquiring a default identifier;
and adding the default identification, the geographical position information of the user terminal and the time to each frame of the multi-person video, and recording to generate a video will order.
In one embodiment, the uploading the generated video will to the cloud for storage includes:
and carrying out digital signature on the generated video wisdom, and uploading the video wisdom subjected to digital signature to a cloud for storage.
In one embodiment, the method further comprises:
receiving a video downloading request sent by a user terminal;
downloading a corresponding video wisdom from a cloud according to the video downloading request, and sending the video wisdom to the user terminal so that the user terminal can perform online handwriting confirmation on the video wisdom;
receiving a video wisdom returned by the user terminal after online handwriting confirmation;
and uploading the video wishls confirmed by online handwriting to a block chain.
A video wishlist generation apparatus, the apparatus comprising:
the system comprises a first receiving module, a second receiving module and a first display module, wherein the first receiving module is used for receiving a testament order setting request sent by a user terminal, and the testament order setting request carries a user identifier;
the distribution module is used for distributing corresponding customer service terminals and matching terminals to the users according to the user identifications;
the multi-person video building module is used for building a multi-person video group according to the customer service terminal and the matching terminal;
the recording module is used for recording the video process in the multi-person video group to generate a video testimony;
and the cloud storage module is used for uploading the generated video wisdom to the cloud for storage.
A computer device comprising a memory storing a computer program and a processor implementing the steps of any of the methods described above when the processor executes the computer program.
A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method of any of the above.
According to the video wisdom generation method, the device, the computer equipment and the storage medium, when a request for setting up the wisdom sent by the user terminal is received, the corresponding customer service terminal and the matching terminal can be distributed for the user according to the user identification, so that a multi-user video group can be established, the video wisdom is generated by recording, the generated video wisdom is uploaded to the cloud for storage, the assistance of different users under a user line is not needed, the operation can be simplified, the video wisdom can be guaranteed not to be lost by storing through the cloud, and the safety of the video wisdom is guaranteed.
Drawings
FIG. 1 is a diagram of an application environment for a method of video order generation in one embodiment;
FIG. 2 is a schematic flow chart diagram illustrating a method for video wisdom generation in one embodiment;
FIG. 3 is an interface diagram of a multi-person video in one embodiment;
FIG. 4 is a flow diagram that illustrates the steps of online handwriting confirmation, in one embodiment;
FIG. 5 is a block diagram showing the structure of a video will generation apparatus according to one embodiment;
FIG. 6 is a diagram illustrating an internal structure of a computer device according to an embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
The video will generation method provided by the application can be applied to the application environment shown in fig. 1. Wherein, the user terminal 102, the customer service terminal 104 and the matching terminal 106 communicate with the server 108 through the network, so that the server 108 distributes the corresponding customer service terminal 104 and the matching terminal 106 for the user according to the user identification carried by the request after receiving the request for setting up the testimony sent by the user terminal 102, so that the server 108 can set up a multi-user video group according to the user terminal 102, the customer service terminal 104 and the matching terminal 106, so that the user terminal 102, the customer service terminal 104 and the matching terminal 106 can carry out video, the server 108 records the video process in the multi-user video group to generate the video testimony and uploads the generated video testimony to the cloud for storage, thus, the user can contact company customer service personnel at any time and any place in an online video mode, the customer service personnel also serve as a bystander to assist the user in completing the setting of the testimony, meanwhile, the user can be guided in a normative mode, the user does not need to find different people for assistance under a subscriber line, operation can be simplified, the video will advice can be stored through the cloud, the video will advice cannot be lost, and the safety of the video will advice is guaranteed. The user terminal 102, the customer service terminal 104, and the coordination terminal 106 may be, but are not limited to, various personal computers, notebook computers, smart phones, tablet computers, and portable wearable devices, and the server 104 may be implemented by an independent server or a server cluster formed by a plurality of servers.
In one embodiment, as shown in fig. 2, a video will order generation method is provided, which is described by taking the method as an example applied to the server in fig. 1, and includes the following steps:
s202: and receiving a testament order setting request sent by the user terminal, wherein the testament order setting request carries a user identifier.
Specifically, the will-rule setup request is sent to the server by the user through the user terminal, for example, the user may open the user terminal, and then send the will-rule setup request to the server through an application installed in the user terminal, where the user needs to fill basic information of the user in the application, or an account of the login application corresponds to the basic information of the user, so that the user terminal may generate a user identifier according to the basic information, so as to ensure the uniqueness of the user identifier.
S204: and distributing corresponding customer service terminals and matching terminals for the users according to the user identifications.
Specifically, the service terminal is a terminal used for serving a user, and the service terminal can perform a video call with the user. The cooperation terminal comprises a bystander terminal, a notary terminal and a supervisor terminal, and the bystander, the notary and the supervisor can carry out multi-person video call with the user and the customer service through the terminals to be used as the witness of the testimony advice.
The selection requirements of the customer service terminal and the matching terminal meet the following requirements: that is, the customer service corresponding to the customer service terminal and the matching staff corresponding to the matching terminal need not have a relationship of interest with the user, so the server can select the customer service and the matching staff which do not have a relationship of interest with the user according to a pre-generated knowledge map and the like, and then obtain the corresponding customer service terminal and the corresponding matching terminal.
S206: and establishing a multi-user video group according to the customer service terminal and the matched terminal.
Specifically, the multi-person video is created by pulling the user terminal, the customer service terminal, and the coordination terminal into a group to generate a multi-person video group, as shown in fig. 3, in the multi-person video group, real-time images of the customer service person and the coordination person can be seen from a screen of the user terminal, so as to obtain the multi-person video group.
S208: video processes in a multi-person video group are recorded to generate a video testimonial.
Specifically, the server may install video recording software at the customer service terminal in advance, trigger the recording software to start through the event after a certain customer service terminal is selected to establish a multi-user video group, perform video recording to perform video recording on a video process in the multi-user video group for which the user establishes a will order, and stop video recording only after the customer service terminal receives a recording stop instruction, or actively send the recording stop instruction to the customer service terminal after the server determines that the user terminal quits the multi-user video, so that the recording software stops recording, thereby ensuring real-time storage of video and voice.
S210: and uploading the generated video wisdom to a cloud for storage.
Specifically, after the server judges that the video wisdom is recorded, the server sends a video storage instruction to the customer service terminal, so that the customer service terminal uploads the recorded video to the cloud for storage, and all videos and voices in the process of setting the wisdom are guaranteed to be stored in the cloud server in real time.
According to the video testimony generation method, when a testament setting request sent by the user terminal is received, the corresponding customer service terminal and the corresponding terminal can be distributed for the user according to the user identification, so that a multi-user video group can be established, the video process of the multi-user video group is recorded to generate the video testament, the generated video testament is uploaded to the cloud for storage, the user does not need to find different users for assistance under a user line, the operation can be simplified, the video testament can be stored through the cloud, the video testament can be prevented from being lost, and the safety of the video testament is guaranteed.
In one embodiment, allocating a corresponding customer service terminal and a corresponding coordination terminal to a user according to a user identifier includes: inquiring to obtain user basic information according to the user identification; inputting the basic information of the user into a pre-generated knowledge graph so as to select a matching terminal corresponding to basic information of matching personnel irrelevant to the basic information of the user and a customer service terminal corresponding to basic information of customer service irrelevant to the basic information of the user through the knowledge graph; the knowledge graph is a pre-established image-text database used for representing the incidence relation among the basic information of the user, the basic information of the customer service and the basic information of the staff.
In one embodiment, after inputting the user basic information into a pre-generated knowledge graph to select a matching terminal corresponding to matching person basic information irrelevant to the user basic information through the knowledge graph, the method further includes: sending the selected matching terminal to a user terminal so that the user terminal can screen the matching terminal; receiving a screened matching terminal returned by the user terminal; according to customer service terminal and cooperation terminal set up many people's video group, include: and establishing a multi-user video group according to the customer service terminal and the screened matching terminal.
Specifically, the selection of the customer service terminal and the matching terminal needs to satisfy that customer service personnel and matching personnel have no interest relationship with the user, so in order to quickly select the customer service personnel, the service can select the customer service terminal and the matching terminal which meet the requirements according to a preset knowledge graph representing the association relationship among the user basic information, the customer service basic information and the matching personnel basic information. In addition, since the numbers of the customer service terminals and the coordination terminals selected by the knowledge graph may be both greater than a preset value, for example, greater than 1, the user is required to select the corresponding customer service terminals and coordination terminals according to his own will. The specific operation flow is as follows:
the server firstly queries and obtains user basic information according to the user identifier, for example, the user identifier can be analyzed to extract the user basic information, at this time, the user identifier is generated according to the user basic information, and the format of the user identifier can be as follows: user ID card + user mobile phone number + MAC address of user terminal. In addition, after the basic user information is extracted according to the user identification, the server can query the user information database to obtain the user information corresponding to the basic user information, so that the basic user information can be supplemented according to the user information.
After the server acquires the basic information of the user, the basic information of the user is input into a pre-generated knowledge graph to obtain a matching terminal corresponding to basic information of matching personnel irrelevant to the basic information of the user and a customer service terminal corresponding to basic information of customer service irrelevant to the basic information of the user. The number of customer services corresponding to the customer service terminal and the number of cooperating persons corresponding to the cooperating terminal are limited, so that the knowledge graph is also limited, a plurality of nodes are firstly set in the knowledge graph, for example, the nodes representing the customer service persons corresponding to the customer service terminal, the nodes representing the cooperating persons by the cooperating terminal and the nodes of a user corresponding to the user terminal, the user can be a user who has purchased a company product, for example, a user who has purchased a company insurance product, and then the connection line and the relation value among the nodes are drawn based on the incidence relation among the user, the customer service persons and the cooperating persons, for example, the knowledge graph is drawn according to telephone relation, relative relation and the like.
The server inputs the basic information of the user into the knowledge graph for conduction, the nodes of which the relation values with the user nodes are larger than the preset relation value are obtained, then the nodes which represent customer service personnel and cooperation personnel except the nodes of which the relation values are larger than the preset relation value in the whole knowledge graph are obtained, and the corresponding customer service terminals and the corresponding cooperation terminals are inquired according to the pre-stored corresponding relation between the customer service personnel and the customer service terminals and the corresponding relation between the cooperation personnel and the corresponding cooperation terminals.
The server sends the inquired customer service terminal and the matched terminal to the user terminal, so that the user terminal can display the customer service terminal and the matched terminal, for example, icons of the customer service terminal and the matched terminal are displayed, and images of corresponding customer service personnel and matched personnel are displayed under the corresponding icons, and the user can conveniently select the images. After the user selects the customer service terminal and the matching terminal, the user terminal acquires the customer service terminal and the matching terminal selected by the user, and then uploads the customer service terminal and the matching terminal to the server, so that the server can establish a multi-user video group according to the customer service terminal, the matching terminal and the user terminal selected by the user.
In the embodiment, the customer service terminal corresponding to the customer service staff who has no interest relationship with the user and the matching terminal corresponding to the matching staff are obtained according to the knowledge graph and are sent to the user terminal for selection by the user, and the multi-user video group is established according to the customer service terminal, the matching terminal and the user terminal selected by the user.
In one embodiment, recording video processes in a multi-person video group to generate a video testimonial comprises: starting video recording; receiving a reference index returned by the customer service terminal and the coordination terminal, wherein the reference index is used for measuring a reference index of the state of a user corresponding to the user terminal; generating a comprehensive index for measuring the state of the user corresponding to the user terminal according to the reference index; and when the comprehensive index indicates that the state of the user meets the requirement, outputting the condition meeting the requirement of setting the testimony advice, and continuously recording the video process in the multi-person video group to generate the video testimony advice.
Specifically, when a multi-person video is recorded, namely when a user sets a testimony, the state of the user needs to be measured firstly to judge that the user is conscious and the testimony is set when the user has complete civil activities, so that after the video recording is started, the customer service can interact with the user on-line video, the mental state and the related state of the user can be judged accordingly, the authenticity of the video is ensured, and artificial special software cheating, such as inquiry of identification problems of weather today, current hot news and the like, is avoided.
Optionally, the server may first query a relevant problem for determining the status of the user when the video is taken by multiple people, for example, current hot news may be crawled from a news webpage, for example, a microblog hot search board. And then the server displays the hot spot problem on a video display interface, receives the feedback of the user, and judges the current state of the user according to the feedback of the user. The received feedback of the user can be a reference index which is returned by the server receiving the customer service terminal and the coordination terminal and is used for measuring the state of the user corresponding to the user terminal, and then a comprehensive index used for measuring the state of the user corresponding to the user terminal is generated according to the reference index. For example, initial scores returned by the customer service terminal and the coordination terminal for judging the user state can be received, then a comprehensive score is obtained by calculation according to the scores, for example, the average value of the initial scores is solved to be used as a vertical and horizontal score, then whether the comprehensive score meets the requirements is judged, for example, whether the comprehensive score is larger than a preset score, for example, 50%, if the comprehensive score is larger than the preset score, the user state is considered to meet the requirements, that is, the user state meets the requirement for setting the will order is output, so that the customer service can continuously guide the user to set the will order, and the server continuously records the video process of the multi-user video group through recording.
In the embodiment, the state of the user is judged before the video recording, only if the state meets the requirement, the customer service can guide the user to set up the will order, and the server continues to record the video process of the multi-user video group through the recording software installed on the client terminal.
In one embodiment, the will order setting request also carries the geographical location information of the user terminal and the time; recording video processes in a multi-person video group to generate a video testimonial, comprising: acquiring a default identifier; and adding the default identification, the geographic position information of the user terminal and the time to each frame of the multi-person video, and recording to generate the video will order.
In one embodiment, uploading the generated video will to the cloud for storage includes: and carrying out digital signature on the generated video wisdom, and uploading the video wisdom subjected to digital signature to a cloud for storage.
Referring to fig. 3, in fig. 3, after the user status verification is completed, the display interface displays a prompt indicating that the verification of the video real status is successful. And the user terminal sends the geographical position information and the time of the user terminal to the server, so that the server displays the geographical position information and the time of the user terminal on a display interface, and in addition, the server can also display matching personnel and the like corresponding to the matching terminal on the display interface, and finally, the server can also disclose the testimony information to a specified beneficiary according to the additional terms of the insurance policy (when the testimony person goes away or is lost), and the beneficiary can display the testimony information on the display interface. The customer service may guide the user through the video to complete the confirmation of basic information such as location, time, and background. And then acquiring a default identifier, such as Logo, in the whole video recording process, and adding the default identifier, the user terminal geographical location information and the time to each frame of the multi-person video to add a watermark to the video, so that the source of the recorded video is ensured.
In addition, when the user terminal is disconnected, the server may also digitally sign the recorded video order, for example, by adding a fixed string (64 bits) to the back of the recorded video order, and then HASH the recorded video order with MD5, thus obtaining a 128-bit HASH, which is stored in the cloud database. And recalculating the video file by using the algorithm once in each inspection, if the result is consistent with the inside of the cloud database, indicating that the file is not modified, and otherwise, having a problem.
In the above embodiment, upload the video wisdom to the high in the clouds, can guarantee the persistence of video wisdom, and increase the security that watermark and digital signature can guarantee the video wisdom.
In one embodiment, referring to fig. 4, fig. 4 is a flowchart illustrating an online handwriting confirmation step in an embodiment, the video will generation method may further include an online handwriting confirmation step, and the online handwriting confirmation step may include:
s402: the receiving user terminal sends a video downloading request.
The video downloading request is sent by the user terminal and is used for downloading the video wisdom recorded by the user terminal from the cloud and carrying out online handwritten signature on the video wisdom.
S404: and downloading the corresponding video wisdom from the cloud according to the video downloading request, and sending the video wisdom to the user terminal so that the user terminal can perform online handwriting confirmation on the video wisdom.
Specifically, the server receives a video downloading request sent by the user terminal, the video downloading request can carry a user identifier, so that the server can go to the cloud end to download the video wisdom corresponding to the user identifier, for example, after the downloading is completed, the video wisdom is sent to the user terminal, so that the user terminal displays the video wisdom and receives a handwritten signature input by the user, and thus, the online real-time signature can realize paperless networked information confirmation.
S406: and receiving the video wisdom returned by the user terminal after the online handwriting confirmation.
Specifically, after receiving an online handwritten signature input by a user, the user terminal may send the video wishlist after the online handwritten signature to the server, so that the server stores the video wishlist after the online handwritten signature.
S408: and uploading the video wishls confirmed by online handwriting to a block chain.
Specifically, after receiving the video will after the online handwriting confirmation, the server first adds a string of fixed characters (64 bits) to the back of the received video will, and then performs HASH with MD5, thus obtaining a string of 128-bit first HASH values. Next, the corresponding video will be downloaded from the cloud, and the above calculation is also performed, that is, a string of fixed character strings (64 bits) is added to the back of the downloaded video will, and then HASH is performed by using MD5, so as to obtain a string of 128-bit second HASH values. And the server compares the first hash value with the second hash value, and if the first hash value and the second hash value are equal, the video testament is not tampered, so that the server uploads the video testament after on-line handwriting confirmation to the block chain for storage.
In the above embodiment, after the user performs online handwritten signature on the video wisdom, on the premise that the video wisdom is not tampered, the video wisdom with the online signature is uploaded to the block chain, so that the video wisdom can be stored, and the possibility that the video wisdom is tampered is avoided.
A specific flow of the video will advice generation method is given below, and includes:
the user terminal receives a testament order setting request input by a user through a testament order input interface, the testament order setting request carries a user identification, user terminal geographical position information and time, and the testament order setting request is sent to the server.
And after receiving the request for setting up the wishlist, the server inquires a knowledge graph according to the user identification to distribute the corresponding customer service terminal and the corresponding coordination terminal for the user.
After the customer service terminal and the matching terminal are distributed, the server builds a multi-user video group according to the customer service terminal, the matching terminal and the user terminal, and then fills geographical position information and time of the user terminal into a video interface of the multi-user video.
The customer service and the user communicate to confirm whether the state of the user is suitable for placing a will order and the authenticity of the video, for example, the customer service and the cooperation personnel can score the reflection of the user and send the score to the server so that the server can calculate the comprehensive score to confirm the authenticity of the video.
After the server confirms that the video is real, the video will order can be recorded continuously, the customer service guides the user to complete the setting of the will order, and the video is recorded in the video process of the whole multi-person video group, wherein the watermark needs to be added when the video is recorded.
After the video is recorded, the server stores the video to the cloud, wherein the server carries out digital signature on the video before storage.
After the video is stored in the server, the user terminal sends a video downloading request to the server to confirm the online handwritten signature, the server downloads the video from the cloud and returns the video to the user terminal to confirm the online handwritten signature, and the video returned by the user terminal after the online handwritten signature is confirmed is received. And uploading the video after the online signature confirmation to a block chain by the server for storage.
In the above embodiment, the file system collocated with the blockchain can store the video file, and meanwhile, the possibility of tampering is avoided; the storage scheme of the cloud technology can ensure that data is stored for decades. The online real-time signature can realize paperless and networked information confirmation for the party.
It should be understood that although the steps in the flowcharts of fig. 2 and 4 are shown in order as indicated by the arrows, the steps are not necessarily performed in order as indicated by the arrows. The steps are not performed in the exact order shown and described, and may be performed in other orders, unless explicitly stated otherwise. Moreover, at least some of the steps in fig. 2 and 4 may include multiple sub-steps or multiple stages that are not necessarily performed at the same time, but may be performed at different times, and the order of performing the sub-steps or stages is not necessarily sequential, but may be performed alternately or alternately with other steps or at least some of the sub-steps or stages of other steps.
In one embodiment, as shown in fig. 5, there is provided a video will generation apparatus, including: first receiving module 100, distribution module 200, multi-person video construction module 300, recording module 400 and cloud storage module 500, wherein:
the first receiving module 100 is configured to receive a will-take setting request sent by a user terminal, where the will-take setting request carries a user identifier.
And the allocating module 200 is configured to allocate the corresponding customer service terminal and the corresponding coordination terminal to the user according to the user identifier.
The multi-user video group building module 300 is configured to build a multi-user video group according to the customer service terminal and the terminal.
A recording module 400 configured to record a video process in a multi-person video group to generate a video will order.
And the cloud storage module 500 is configured to upload the generated video wishlist to the cloud for storage.
In one embodiment, the allocating module 200 may include:
and the information query unit is used for querying and obtaining the basic information of the user according to the user identifier.
The system comprises a map selection unit, a service terminal and a service terminal, wherein the map selection unit is used for inputting the basic information of the user into a pre-generated knowledge map so as to select a matching terminal corresponding to basic information of matching personnel irrelevant to the basic information of the user and a service terminal corresponding to basic information of service irrelevant to the basic information of the user through the knowledge map; the knowledge graph is a pre-established image-text database used for representing the incidence relation among the basic information of the user, the basic information of the customer service and the basic information of the staff.
And the first output unit is used for outputting the selected customer service terminal and the selected matching terminal.
In one embodiment, the allocating module 200 may further include:
and the sending unit is used for sending the selected matching terminal to the user terminal so that the user terminal can screen the matching terminal.
And the matching terminal receiving unit is used for receiving the screened matching terminals returned by the user terminal.
The multi-user video building module 300 is further configured to build a multi-user video group according to the customer service terminal and the screened matching terminal.
In one embodiment, the recording module 400 may include:
and the starting unit is used for starting video recording.
And the reference index receiving unit is used for receiving the reference index returned by the customer service terminal and the matching terminal and used for measuring the state of the user corresponding to the user terminal.
And the comprehensive index generating unit is used for generating a comprehensive index for measuring the state of the user corresponding to the user terminal according to the reference index.
And the second output unit is used for outputting a request for setting up the testament when the comprehensive index indicates that the state of the user meets the request, and continuously recording the video process in the multi-person video group to generate the video testament.
In one embodiment, the will-set request also carries the user terminal geographical location information and the time.
The recording module 400 may further include:
and the identification acquisition unit is used for acquiring the default identification.
And the watermark adding unit is used for adding the default identification, the geographical position information of the user terminal and the time to each frame of the multi-person video and recording to generate the video will advice.
In one embodiment, the storage module may be further configured to: and carrying out digital signature on the generated video wisdom, and uploading the video wisdom subjected to digital signature to a cloud for storage.
In one embodiment, the video will order generating device may further include:
and the second receiving module is used for receiving the video downloading request sent by the user terminal.
And the handwriting confirmation module is used for downloading the corresponding video wisdom from the cloud according to the video downloading request and sending the video wisdom to the user terminal so that the user terminal can perform online handwriting confirmation on the video wisdom.
And the third receiving module is used for receiving the video wisdom returned by the user terminal after the online handwriting confirmation.
And the block chain uploading module is used for uploading the video wisdom after the online handwriting confirmation to the block chain.
For specific definition of the video will generation apparatus, reference may be made to the above definition of the video will generation method, and details are not described here. The modules in the video will order generation device can be implemented in whole or in part by software, hardware and a combination thereof. The modules can be embedded in a hardware form or independent from a processor in the computer device, and can also be stored in a memory in the computer device in a software form, so that the processor can call and execute operations corresponding to the modules.
In one embodiment, a computer device is provided, which may be a server, and its internal structure diagram may be as shown in fig. 6. The computer device includes a processor, a memory, a network interface, and a database connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program, and a database. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The database of the computer device is used for storing recorded video data. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a video will order generation method.
Those skilled in the art will appreciate that the architecture shown in fig. 6 is merely a block diagram of some of the structures associated with the disclosed aspects and is not intended to limit the computing devices to which the disclosed aspects apply, as particular computing devices may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.
In one embodiment, a computer device is provided, comprising a memory and a processor, the memory having a computer program stored therein, the processor implementing the following steps when executing the computer program: receiving a testament order setting request sent by a user terminal, wherein the testament order setting request carries a user identifier; distributing corresponding customer service terminals and matching terminals for users according to the user identification; establishing a multi-user video group according to the customer service terminal and the matched terminal; recording a video process in a multi-person video group to generate a video testimony; and uploading the generated video wisdom to a cloud for storage.
In one embodiment, the assignment of the corresponding customer service terminal and the corresponding coordination terminal to the user according to the user identifier, which is implemented when the processor executes the computer program, includes: inquiring to obtain user basic information according to the user identification; inputting the basic information of the user into a pre-generated knowledge graph so as to select a matching terminal corresponding to basic information of matching personnel irrelevant to the basic information of the user and a customer service terminal corresponding to basic information of customer service irrelevant to the basic information of the user through the knowledge graph; the knowledge graph is a pre-established image-text database used for representing the incidence relation among the basic information of the user, the basic information of the customer service and the basic information of the staff; and outputting the selected customer service terminal and the selected coordination terminal.
In one embodiment, after the processor inputs the basic user information into the pre-generated knowledge-graph to select, through the knowledge-graph, a matching terminal corresponding to basic matching personnel information irrelevant to the basic user information, the method further includes: sending the selected matching terminal to a user terminal so that the user terminal can screen the matching terminal; and receiving the screened matched terminal returned by the user terminal. The establishment of the multi-user video group according to the customer service terminal and the matching terminal, which is realized when the processor executes the computer program, comprises the following steps: and establishing a multi-user video group according to the customer service terminal and the screened matching terminal.
In one embodiment, recording video processes in a multi-person video group to generate a video testimonial implemented by a processor when executing a computer program, comprises: starting video recording; receiving a reference index returned by the customer service terminal and the coordination terminal, wherein the reference index is used for measuring a reference index of the state of a user corresponding to the user terminal; generating a comprehensive index for measuring the state of the user corresponding to the user terminal according to the reference index; and when the comprehensive index indicates that the state of the user meets the requirement, outputting the condition meeting the requirement of setting the testimony advice, and continuously recording the video process in the multi-person video group to generate the video testimony advice.
In one embodiment, the will setup request involved in the execution of the computer program by the processor also carries the user terminal geographical location information and time. The processor, implemented when executing the computer program, records video processes in a multi-person video group to generate a video testimonial, comprising: acquiring a default identifier; and adding the default identification, the geographic position information of the user terminal and the time to each frame of the multi-person video, and recording to generate the video will order.
In one embodiment, uploading the generated video will to the cloud for storage, implemented by the processor when executing the computer program, includes: and carrying out digital signature on the generated video wisdom, and uploading the video wisdom subjected to digital signature to a cloud for storage.
In one embodiment, the processor, when executing the computer program, further performs the steps of: receiving a video downloading request sent by a user terminal; downloading the corresponding video wisdom from the cloud according to the video downloading request, and sending the video wisdom to the user terminal so that the user terminal can perform online handwriting confirmation on the video wisdom; receiving a video wisdom returned by the user terminal after online handwriting confirmation; and uploading the video wishls confirmed by online handwriting to a block chain.
In one embodiment, a computer-readable storage medium is provided, having a computer program stored thereon, which when executed by a processor, performs the steps of: receiving a testament order setting request sent by a user terminal, wherein the testament order setting request carries a user identifier; distributing corresponding customer service terminals and matching terminals for users according to the user identification; establishing a multi-user video group according to the customer service terminal and the matched terminal; recording a video process in a multi-person video group to generate a video testimony; and uploading the generated video wisdom to a cloud for storage.
In one embodiment, the computer program, when executed by a processor, implements assigning corresponding customer service terminals and coordination terminals to users according to user identifications, comprising: inquiring to obtain user basic information according to the user identification; inputting the basic information of the user into a pre-generated knowledge graph so as to select a matching terminal corresponding to basic information of matching personnel irrelevant to the basic information of the user and a customer service terminal corresponding to basic information of customer service irrelevant to the basic information of the user through the knowledge graph; the knowledge graph is a pre-established image-text database used for representing the incidence relation among the basic information of the user, the basic information of the customer service and the basic information of the staff; and outputting the selected customer service terminal and the selected coordination terminal.
In one embodiment, after the computer program, when executed by the processor, implements inputting the user basic information into a pre-generated knowledge graph to select a matching terminal corresponding to the matching person basic information irrelevant to the user basic information through the knowledge graph, the method further includes: sending the selected matching terminal to a user terminal so that the user terminal can screen the matching terminal; and receiving the screened matched terminal returned by the user terminal. The establishment of the multi-user video group according to the customer service terminal and the terminal when the computer program is executed by the processor comprises the following steps: and establishing a multi-user video group according to the customer service terminal and the screened matching terminal.
In one embodiment, recording video procedures in a multi-person video group to generate a video testimonial implemented by a computer program when executed by a processor, comprises: starting video recording; receiving a reference index returned by the customer service terminal and the coordination terminal, wherein the reference index is used for measuring a reference index of the state of a user corresponding to the user terminal; generating a comprehensive index for measuring the state of the user corresponding to the user terminal according to the reference index; and when the comprehensive index indicates that the state of the user meets the requirement, outputting the condition meeting the requirement of setting the testimony advice, and continuously recording the video process in the multi-person video group to generate the video testimony advice.
In one embodiment, the instruction set-up request involved in the execution of the computer program by the processor also carries the user terminal geographical location information and the time. The processor, implemented when executing the computer program, records video processes in a multi-person video group to generate a video testimonial, comprising: acquiring a default identifier; and adding the default identification, the geographic position information of the user terminal and the time to each frame of the multi-person video, and recording to generate the video will order.
In one embodiment, uploading the generated video will for storage to a cloud implemented by a computer program when executed by a processor comprises: and carrying out digital signature on the generated video wisdom, and uploading the video wisdom subjected to digital signature to a cloud for storage.
In one embodiment, the computer program when executed by the processor further performs the steps of: receiving a video downloading request sent by a user terminal; downloading the corresponding video wisdom from the cloud according to the video downloading request, and sending the video wisdom to the user terminal so that the user terminal can perform online handwriting confirmation on the video wisdom; receiving a video wisdom returned by the user terminal after online handwriting confirmation; and uploading the video wishls confirmed by online handwriting to a block chain.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database, or other medium used in the embodiments provided herein may include non-volatile and/or volatile memory, among others. Non-volatile memory can include read-only memory (ROM), Programmable ROM (PROM), Electrically Programmable ROM (EPROM), Electrically Erasable Programmable ROM (EEPROM), or flash memory. Volatile memory can include Random Access Memory (RAM) or external cache memory. By way of illustration and not limitation, RAM is available in a variety of forms such as Static RAM (SRAM), Dynamic RAM (DRAM), Synchronous DRAM (SDRAM), Double Data Rate SDRAM (DDRSDRAM), Enhanced SDRAM (ESDRAM), Synchronous Link DRAM (SLDRAM), Rambus Direct RAM (RDRAM), direct bus dynamic RAM (DRDRAM), and memory bus dynamic RAM (RDRAM).
The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (10)
1. A method of video wisdom generation, the method comprising:
receiving a testament order setting request sent by a user terminal, wherein the testament order setting request carries a user identifier;
distributing corresponding customer service terminals and matching terminals to the users according to the user identifications;
establishing a multi-user video group according to the customer service terminal and the matching terminal;
recording video processes in the multi-person video group to generate a video testimonial;
and uploading the generated video wisdom to a cloud for storage.
2. The method according to claim 1, wherein said allocating corresponding customer service terminals and cooperating terminals to the user according to the user identifier comprises:
inquiring to obtain user basic information according to the user identification;
inputting the user basic information into a pre-generated knowledge graph so as to select a matching terminal corresponding to matching personnel basic information irrelevant to the user basic information and a customer service terminal corresponding to customer service basic information irrelevant to the user basic information through the knowledge graph; the knowledge graph is a pre-established image-text database used for representing the incidence relation among the basic information of the user, the basic information of the customer service and the basic information of the staff;
and outputting the selected customer service terminal and the selected coordination terminal.
3. The method according to claim 2, wherein after the inputting the user basic information into a pre-generated knowledge graph to select an engagement terminal corresponding to an engagement person basic information irrelevant to the user basic information through the knowledge graph, the method further comprises:
sending the selected coordination terminal to the user terminal so that the user terminal can screen the coordination terminal;
receiving the screened matched terminal returned by the user terminal;
the establishing of the multi-user video group according to the customer service terminal and the matching terminal comprises the following steps:
and establishing a multi-user video group according to the customer service terminal and the screened matching terminal.
4. The method of claim 1, wherein said recording video processes in said multi-person video group to generate a video testimonial, comprises:
starting video recording;
receiving a reference index returned by the customer service terminal and the coordination terminal, wherein the reference index is used for measuring the state of a user corresponding to the user terminal;
generating a comprehensive index for measuring the state of the user corresponding to the user terminal according to the reference index;
and when the comprehensive index shows that the state of the user meets the requirement, outputting the condition meeting the requirement of setting the testimony, and continuously recording the video process in the multi-person video group to generate the video testimony.
5. The method according to any one of claims 1 to 4, wherein the will setup request further carries user terminal geographical location information and time;
the recording of video processes in the multi-person video group to generate a video testimony, comprising:
acquiring a default identifier;
and adding the default identification, the geographical position information of the user terminal and the time to each frame of the multi-person video, and recording to generate a video will order.
6. The method of claim 5, wherein uploading the generated video will to a cloud for storage comprises:
and carrying out digital signature on the generated video wisdom, and uploading the video wisdom subjected to digital signature to a cloud for storage.
7. The method of claim 6, further comprising:
receiving a video downloading request sent by a user terminal;
downloading a corresponding video wisdom from a cloud according to the video downloading request, and sending the video wisdom to the user terminal so that the user terminal can perform online handwriting confirmation on the video wisdom;
receiving a video wisdom returned by the user terminal after online handwriting confirmation;
and uploading the video wishls confirmed by online handwriting to a block chain.
8. A video wishlist generation apparatus, the apparatus comprising:
the system comprises a first receiving module, a second receiving module and a first display module, wherein the first receiving module is used for receiving a testament order setting request sent by a user terminal, and the testament order setting request carries a user identifier;
the distribution module is used for distributing corresponding customer service terminals and matching terminals to the users according to the user identifications;
the multi-person video building module is used for building a multi-person video group according to the customer service terminal and the matching terminal;
the recording module is used for recording the video process in the multi-person video group to generate a video testimony;
and the cloud storage module is used for uploading the generated video wisdom to the cloud for storage.
9. A computer device comprising a memory and a processor, the memory storing a computer program, wherein the processor implements the steps of the method of any one of claims 1 to 7 when executing the computer program.
10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the method of any one of claims 1 to 7.
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