CN110908699A - Error code processing method, device and equipment and readable storage medium - Google Patents
Error code processing method, device and equipment and readable storage medium Download PDFInfo
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- CN110908699A CN110908699A CN201911199960.4A CN201911199960A CN110908699A CN 110908699 A CN110908699 A CN 110908699A CN 201911199960 A CN201911199960 A CN 201911199960A CN 110908699 A CN110908699 A CN 110908699A
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- 238000003672 processing method Methods 0.000 title claims abstract description 15
- 230000001960 triggered effect Effects 0.000 claims description 29
- 238000000034 method Methods 0.000 claims description 19
- 230000006870 function Effects 0.000 claims description 18
- 238000005457 optimization Methods 0.000 abstract description 5
- 238000004891 communication Methods 0.000 description 6
- 238000010586 diagram Methods 0.000 description 4
- 230000008569 process Effects 0.000 description 4
- 238000004590 computer program Methods 0.000 description 3
- 239000004973 liquid crystal related substance Substances 0.000 description 2
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F8/00—Arrangements for software engineering
- G06F8/70—Software maintenance or management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F8/00—Arrangements for software engineering
- G06F8/70—Software maintenance or management
- G06F8/72—Code refactoring
Abstract
The embodiment of the invention provides an error code processing method, an error code processing device, error code processing equipment and a readable storage medium. Developers can timely know the error codes according to the prompt messages received by the server and optimize the error codes, so that the optimization efficiency of the error codes is improved.
Description
Technical Field
The present invention relates to the field of data processing technologies, and in particular, to an error code processing method, apparatus, device, and readable storage medium.
Background
At present, the use of a client is very wide, but in the use process of the client, the purpose can not be achieved through each operation, and the situation of operation errors often occurs. When the operation has errors, some pieces of developed error codes are contained in the prompt information under some conditions, and a user cannot intuitively know useful information from the prompt information, so that the user experience is poor and complaints are easily caused. For example, when the mobile banking client side binds the repayment account, since the repayment account can only be a debit card, but the user adds a credit card, that is, the system does not support the repayment account type selected by the user, the system returns' sorry, operation unsuccessful! RL.14065 "; the user of the error code can not understand the error code basically, but the developer can not know the situation in time, and can not optimize the error code in time.
Disclosure of Invention
In view of this, the present invention provides an error code processing method, apparatus, device and readable storage medium, which are intended to implement automatic identification and uploading of error codes, so that developers can optimize the error codes in time.
In order to achieve the above object, the following solutions are proposed:
in a first aspect, the present invention provides an error code processing method, which is applied to a client, and the method includes:
when receiving the prompt message, storing the prompt message;
and detecting whether a customer service module of the client is triggered in real time, and if so, sending at least one piece of prompt information which is stored recently before the customer service module is triggered to a server.
Optionally, before the step of sending at least one piece of prompt information, which is stored recently before the customer service module is triggered, to the server, the method further includes:
receiving configuration information sent by the server, wherein the configuration information comprises sending quantity;
and determining the number of the prompt messages sent to the server as the sending number.
Optionally, the client is a mobile banking client.
Optionally, the prompt information includes a function module identifier of the client, and the server stores the prompt information in a classified manner according to the function module identifier.
In a second aspect, the present invention provides an error code processing apparatus, applied to a client, the apparatus including:
the information acquisition unit is used for storing the prompt information after receiving the prompt information;
and the uploading triggering unit is used for detecting whether the customer service module of the client is triggered in real time, and if so, sending at least one piece of prompt information which is stored recently before the customer service module is triggered to a server.
Optionally, the error code processing apparatus further includes:
and the uploading quantity configuration unit is used for receiving configuration information sent by the server, wherein the configuration information comprises sending quantity, and the quantity of the prompt information sent to the server is determined as the sending quantity.
Optionally, the client is a mobile banking client.
Optionally, the prompt information includes a function module identifier of the client, and the server stores the prompt information in a classified manner according to the function module identifier.
In a third aspect, the present invention provides a readable storage medium, on which a program is stored, which when executed by a processor implements the steps of the error code processing method according to any one of the first aspect.
In a fourth aspect, the present invention provides an error code processing apparatus, comprising: a memory and a processor;
the memory is used for storing programs;
the processor is configured to execute the program to implement the steps of the error code processing method according to any one of the first aspect.
Compared with the prior art, the technical scheme of the invention has the following advantages:
according to the error code processing method, the error code processing device, the error code processing equipment and the readable storage medium, the method comprises the steps of storing prompt information at a client side, and sending at least one piece of prompt information which is stored recently before a customer service module of the client side is triggered to a server when the customer service module of the client side is triggered by a user. Developers can timely know the error codes according to the prompt messages received by the server and optimize the error codes, so that the optimization efficiency of the error codes is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.
Fig. 1 is a flowchart of an error code processing method according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of a logic structure of an error code processing apparatus according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of an error code processing apparatus according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1, a flowchart of an error code processing method according to an embodiment of the present invention is shown. The method is applied to the client, and can comprise the following steps:
s11: and storing the prompt message after receiving the prompt message.
When the user uses the client, some error operations may occur, and the server sends prompt information corresponding to the error operations to the client for displaying so as to prompt the user of the error operations. Step S11 is executed, and each time the prompt message sent by the server is received, the prompt message is not only displayed to prompt the user, but also stored. In a particular embodiment, the hints information is stored in a cache at the client.
S12: and detecting whether a customer service module of the client is triggered in real time, and if so, sending at least one piece of prompt information which is stored recently before the customer service module is triggered to the server.
For the client side comprising the customer service module, the user can communicate with the client through the customer service module to solve the problems encountered by the user. The core idea of the invention is to determine whether the user can understand the prompt information by whether the customer service module is triggered. When the client module is triggered, the latest prompt information which is not understood by the user is preliminarily determined and needs to be uploaded to the server so that a developer can confirm whether optimization is needed or not.
The method comprises the steps of realizing a prompt message storage mechanism at a client by writing H5 codes, storing prompt messages sent by a server each time, triggering an uploading function when a client contacts customer service through the client, and sending the stored latest X times of prompt messages to the server. The specific designation of X may be preconfigured by the configuration module, and in one embodiment, the value of X is zero by default.
The error code processing method provided by this embodiment includes storing the prompt information at the client, and sending at least one piece of prompt information, which is stored most recently before the customer service module is triggered, to the server when the customer service module of the client is triggered by the user. Developers can timely know the error codes according to the prompt messages received by the server and optimize the error codes, so that the optimization efficiency of the error codes is improved.
And the developer configures the number of the prompt messages which need to be uploaded by the client at each time at the server side, and sends the configuration messages to the client for storage. The client receives the configuration information sent by the server, the configuration information comprises the sending number, and the number of the prompt messages sent to the server is determined to be the sending number contained in the configuration information. In this way, each time when the customer service module of the client is triggered by the user, the prompt message with the quantity of the sending quantity stored recently before the customer service module is triggered is sent to the server.
In one embodiment, the client is a mobile banking client.
The prompt message comprises the function module identification of the client, and the server performs classified storage according to the function module identification of the prompt message. So that the developers can conveniently carry out classification processing. Illustratively, one prompt for the mobile banking client is "sorry, unsuccessful! RL 14065 ", RL is the RLMS function identification, the server recognizes the RL and stores all hints information including the RL together.
While, for purposes of simplicity of explanation, the foregoing method embodiments have been described as a series of acts or combination of acts, it will be appreciated by those skilled in the art that the present invention is not limited by the illustrated ordering of acts, as some steps may occur in other orders or concurrently with other steps in accordance with the invention.
The following are embodiments of the apparatus of the present invention that may be used to perform embodiments of the method of the present invention. For details which are not disclosed in the embodiments of the apparatus of the present invention, reference is made to the embodiments of the method of the present invention.
Referring to fig. 2, a schematic diagram of a logic structure of an error code processing apparatus according to an embodiment of the present invention is provided. The device is applied to the client, and comprises: an information acquisition unit 21 and an upload trigger unit 22.
And the information acquisition unit 21 is used for storing the prompt information after receiving the prompt information.
And the uploading triggering unit 22 is configured to detect whether the customer service module of the client is triggered in real time, and if so, send at least one piece of prompt information stored recently before the customer service module is triggered to the server.
The error code processing device provided by this embodiment includes an information acquisition unit 21 and an upload trigger unit 22, where the information acquisition unit 21 stores prompt information at a client, and the upload trigger unit 22 sends at least one piece of prompt information, which is stored recently before a customer service module of the client is triggered, to a server when the customer service module of the client is triggered by a user. Developers can timely know the error codes according to the prompt messages received by the server and optimize the error codes, so that the optimization efficiency of the error codes is improved.
In an embodiment, the error code processing apparatus further includes: and the uploading quantity configuration unit is used for receiving the configuration information sent by the server, wherein the configuration information comprises the sending quantity, and the quantity of the prompt information sent to the server is determined as the sending quantity.
In one embodiment, the client is a mobile banking client.
In a specific embodiment, the prompt message includes a function module identifier of the client, and the server performs classified storage on the prompt message according to the function module identifier included in the prompt message.
Fig. 3 is a schematic diagram of an error code processing apparatus according to an embodiment of the present invention. The hardware structure of the error code processing apparatus may include: at least one processor 31, at least one communication interface 32, at least one memory 33 and at least one communication bus 34; and the processor 31, the communication interface 32 and the memory 33 are communicated with each other through a communication bus 34.
The processor 31 may be a Central Processing Unit (CPU), an Application Specific Integrated Circuit (ASIC), one or more Integrated circuits configured to implement embodiments of the present invention, or the like in some embodiments.
The communication interface 32 may include a standard wired interface, a wireless interface (e.g., WI-FI interface). Are typically used to establish a communication connection between the error code processing device and other electronic devices or systems.
The memory 33 includes at least one type of readable storage medium. The readable storage medium may be an NVM (non-volatile memory) such as flash memory, hard disk, multimedia card, card-type memory, etc. The readable storage medium may also be a high-speed RAM (random access memory) memory. The readable storage medium may in some embodiments be an internal storage unit of the error code processing device, e.g. a hard disk of the error code processing device. In other embodiments, the readable storage medium may also be an external storage device of the error code processing device, such as a plug-in hard disk, SMC (Smart Media Card), SD (Secure Digital) Card, Flash memory Card (Flash Card), or the like provided on the error code processing device.
Wherein the memory 33 stores a computer program, and the processor 31 may call the computer program stored in the memory 33, the computer program being configured to:
when receiving the prompt message, storing the prompt message;
and detecting whether a customer service module of the client is triggered in real time, and if so, sending at least one piece of prompt information which is stored recently before the customer service module is triggered to a server.
The refinement function and the extension function of the program may be referred to as described above.
FIG. 3 only shows an error code handling device having components 31-34, but it should be understood that not all of the shown components are required and that more or fewer components may alternatively be implemented.
Optionally, the error code processing device may further comprise a user interface, which may comprise an input unit (such as a keyboard), a voice input device (such as a device with voice recognition functionality comprising a microphone) and/or a voice output device (such as a sound, a headset, etc.). Optionally, the user interface may also include a standard wired interface and/or a wireless interface.
Optionally, the error code processing device may further comprise a display, which may also be referred to as a display screen or display unit. In some embodiments, the display device can be an LED display, a liquid crystal display, a touch-sensitive liquid crystal display, an OLED (Organic Light-Emitting Diode) display, and the like. The display is used for displaying a visualized user interface.
Optionally, the error code processing apparatus further includes a touch sensor. The area provided by the touch sensor for the user to perform touch operation is referred to as a touch area. Further, the touch sensor may be a resistive touch sensor, a capacitive touch sensor, or the like. The touch sensor may include not only a contact type touch sensor but also a proximity type touch sensor. Further, the touch sensor may be a single sensor, or may be a plurality of sensors arranged in an array, for example.
In addition, the area of the display of the error code processing apparatus may be the same as or different from the area of the touch sensor. Optionally, the display is stacked with the touch sensor to form a touch display screen. The device detects touch operation triggered by a user based on the touch display screen.
The error code processing apparatus may further include an RF (Radio Frequency) circuit, a sensor, an audio circuit, and the like, which are not redundant here.
An embodiment of the present invention further provides a readable storage medium, where the readable storage medium may store a program adapted to be executed by a processor, where the program is configured to:
when receiving the prompt message, storing the prompt message;
and detecting whether a customer service module of the client is triggered in real time, and if so, sending at least one piece of prompt information which is stored recently before the customer service module is triggered to a server.
The refinement function and the extension function of the program may be referred to as described above.
The above-described embodiments of the apparatus are merely illustrative, and the units described as separate parts may or may not be physically separate, and parts displayed as units may or may not be physical units, may be located in one place, or may be distributed on a plurality of network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment. One of ordinary skill in the art can understand and implement it without inventive effort.
In this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
In the present specification, the emphasis points of the embodiments are different from those of the other embodiments, and the same and similar parts among the embodiments may be referred to each other.
The previous description of the disclosed embodiments is provided to enable any person skilled in the art to make or use the present invention. Various modifications to these embodiments will be readily apparent to those skilled in the art, and the generic principles defined herein may be applied to other embodiments without departing from the spirit or scope of the invention. Thus, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.
Claims (10)
1. An error code processing method applied to a client, the method comprising:
when receiving the prompt message, storing the prompt message;
and detecting whether a customer service module of the client is triggered in real time, and if so, sending at least one piece of prompt information which is stored recently before the customer service module is triggered to a server.
2. The method of claim 1, further comprising, prior to the step of sending to a server at least one of the reminder messages that was most recently stored before the customer service module was triggered:
receiving configuration information sent by the server, wherein the configuration information comprises sending quantity;
and determining the number of the prompt messages sent to the server as the sending number.
3. The method of claim 1, wherein the client is a cell phone banking client.
4. The method according to any one of claims 1 to 3, wherein the prompt message includes a function module identifier of the client, and the server stores the prompt message in a classified manner according to the function module identifier.
5. An error code processing apparatus, applied to a client, the apparatus comprising:
the information acquisition unit is used for storing the prompt information after receiving the prompt information;
and the uploading triggering unit is used for detecting whether the customer service module of the client is triggered in real time, and if so, sending at least one piece of prompt information which is stored recently before the customer service module is triggered to a server.
6. The apparatus of claim 5, further comprising:
and the uploading quantity configuration unit is used for receiving configuration information sent by the server, wherein the configuration information comprises sending quantity, and the quantity of the prompt information sent to the server is determined as the sending quantity.
7. The apparatus of claim 5, wherein the client is a cell phone banking client.
8. The device according to any one of claims 5 to 7, wherein the prompt message includes a function module identifier of the client, and the server stores the prompt message in a classified manner according to the function module identifier.
9. A readable storage medium, on which a program is stored, wherein the program, when executed by a processor, implements the steps of the error code processing method according to any one of claims 1 to 3.
10. An error code processing apparatus, comprising: a memory and a processor;
the memory is used for storing programs;
the processor is used for executing the program and realizing the steps of the error code processing method according to any one of claims 1 to 3.
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| CN201911199960.4A CN110908699B (en) | 2019-11-29 | 2019-11-29 | Error code processing method, device, equipment and readable storage medium |
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| CN201911199960.4A CN110908699B (en) | 2019-11-29 | 2019-11-29 | Error code processing method, device, equipment and readable storage medium |
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Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20150223142A1 (en) * | 2012-08-23 | 2015-08-06 | Zte Corporation | Method, apparatus and system for obtaining error code information |
| CN107515798A (en) * | 2017-09-06 | 2017-12-26 | 郑州云海信息技术有限公司 | The error handling method and device of storage management software |
| CN110347560A (en) * | 2019-07-19 | 2019-10-18 | 深圳前海微众银行股份有限公司 | Abnormal prompt method, apparatus, system, equipment and the medium of big data product |
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2019
- 2019-11-29 CN CN201911199960.4A patent/CN110908699B/en active Active
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20150223142A1 (en) * | 2012-08-23 | 2015-08-06 | Zte Corporation | Method, apparatus and system for obtaining error code information |
| CN107515798A (en) * | 2017-09-06 | 2017-12-26 | 郑州云海信息技术有限公司 | The error handling method and device of storage management software |
| CN110347560A (en) * | 2019-07-19 | 2019-10-18 | 深圳前海微众银行股份有限公司 | Abnormal prompt method, apparatus, system, equipment and the medium of big data product |
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