CN110830662B - Outbound telephone data generation method and device - Google Patents

Outbound telephone data generation method and device Download PDF

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Publication number
CN110830662B
CN110830662B CN201810897934.8A CN201810897934A CN110830662B CN 110830662 B CN110830662 B CN 110830662B CN 201810897934 A CN201810897934 A CN 201810897934A CN 110830662 B CN110830662 B CN 110830662B
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data
telephone
service
party system
outbound
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CN110830662A (en
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许涛
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Beijing Jingdong Century Trading Co Ltd
Beijing Jingdong Shangke Information Technology Co Ltd
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Beijing Jingdong Century Trading Co Ltd
Beijing Jingdong Shangke Information Technology Co Ltd
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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42365—Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/02—Network architectures or network communication protocols for network security for separating internal from external traffic, e.g. firewalls
    • H04L63/0227—Filtering policies
    • H04L63/0245—Filtering by information in the payload
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L63/00—Network architectures or network communication protocols for network security
    • H04L63/04—Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks
    • H04L63/0407—Network architectures or network communication protocols for network security for providing a confidential data exchange among entities communicating through data packet networks wherein the identity of one or more communicating identities is hidden
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/01—Protocols
    • H04L67/02—Protocols based on web technology, e.g. hypertext transfer protocol [HTTP]
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
    • Y02D30/00—Reducing energy consumption in communication networks
    • Y02D30/70—Reducing energy consumption in communication networks in wireless communication networks

Abstract

The invention discloses a method and a device for generating outbound telephone data, and relates to the technical field of computers. One embodiment of the method comprises the following steps: receiving service data; providing configuration information and communication mode information for a third party system aiming at service data; generating a query request for telephone data applicable to the third party system based on the service data and the configuration information, wherein the telephone data is associated with the service data; determining a communication component required to be called for sending a query request according to the communication mode information; sending a query request to a third party system through the determined communication component; receiving a query result returned from a third party system; analyzing telephone data from the inquiry result; and filtering the parsed phone data to generate outbound phone data. According to the embodiment, the telephone data leakage is avoided, and the private data of the client is protected.

Description

Outbound telephone data generation method and device
Technical Field
The present invention relates to the field of computer technologies, and in particular, to a method and an apparatus for generating outbound call data.
Background
The automatic telephone outbound system (called outbound system for short) is a system for automatically making an outbound call to a user through a computer, playing recorded voice to the user through the computer, or enabling an agent to communicate with a client through the telephone; it is an integral part of the modern customer service center system integrating the computer and the telephone. The outbound system mainly comprises two parts: the method comprises the steps of obtaining outbound data and initiating outbound actions, wherein the outbound data is mainly telephone data, such as telephone numbers. Therefore, expanding the source of acquiring telephone data plays a vital role in the expansion of outbound services.
Currently, there are two main ways of obtaining telephone data in most automatic outbound systems: manually importing a telephone number list in batches by a service person; another is for other systems to send a telephone number to the outbound system and to make the outbound instruction.
In the implementation of the present invention, the inventor finds that in any of the above modes, at least the following problems exist in the prior art: firstly, the telephone data is obtained in a single mode. Another is the need to know the customer's telephone data (e.g., telephone number) in advance, which may lead to sensitive information leakage because it relates to the customer's privacy.
Disclosure of Invention
In view of this, the embodiments of the present invention provide a method and an apparatus for generating outbound call data, which can obtain, according to different service data, call data associated with the service data from a third party system without inputting the call data, and filter the obtained call data to generate the outbound call data, thereby avoiding disclosure of the call data and protecting privacy data of a user.
To achieve the above object, according to an aspect of an embodiment of the present invention, there is provided an outgoing call data generation method including:
receiving service data;
providing configuration information and communication mode information for a third party system aiming at the service data;
generating a query request for telephony data applicable to the third party system based on the service data and the configuration information, the telephony data being associated with the service data;
determining a communication component required to be called for sending the query request according to the communication mode information;
sending the query request to the third party system through the determined communication component;
receiving a query result returned from the third party system;
analyzing the telephone data from the query result; and
and filtering the analyzed telephone data to generate outbound telephone data.
Optionally, the configuration information includes one or more of a business mode, interface mode correspondence information for the third party system, and interface mode configuration information for the third party system, and the business data includes one or more of an order number, a user pin, and a shipping list number.
Optionally, the third party system includes one or more of an order system, an after-market system, or a distribution system,
wherein the step of generating a query request for telephony data applicable to the third party system comprises: inputting the business data into one or more templates in the configuration information, and generating a query request applicable to a third party system by running the one or more templates; and the step of parsing the telephony data from the query results includes: inputting the query result to one or more templates in the configuration information, and analyzing the telephone data by running the one or more templates.
Optionally, the step of filtering the returned telephone data comprises: judging whether the telephone data format is correct or not; if the telephone data is determined to be in the correct format, judging whether the telephone data is blacklisted or not; if the telephone data is determined not to be added into the blacklist, judging whether the telephone data has an outbound service to be processed or not; generating outbound data based on the telephony data if it is determined that the telephony data does not have outbound traffic to be processed; if the telephone data is determined to have the outbound service to be processed, judging whether service data associated with the telephone data is associated with an existing task; and if it is determined that the business data associated with the telephony data is not associated with an existing task, generating the outbound data based on the telephony data.
Optionally, the communication means information includes one or more of http interface type, JSF service type, MQ message transmission type, and,
wherein, according to the communication mode information, the step of determining the communication component required to be called for sending the query request comprises the following steps: and determining that a communication component corresponding to one or more of the http interface type, the JSF service type and the MQ message transmission type needs to be called according to the communication mode information.
According to another aspect of the embodiment of the present invention, there is provided an outgoing call data generation apparatus including: the receiving module is used for receiving the service data; the configuration management module is used for providing configuration information and communication mode information for the third party system aiming at the service data; the data analysis module is used for generating a query request for telephone data applicable to the third party system based on the service data and the configuration information, wherein the telephone data is associated with the service data; the communication mode analysis module is used for determining a communication component required to be called for sending the query request according to the communication mode information; for sending the query request to the third party system via the determined communication component; and receiving a query result returned from the third party system; the data analysis module is also used for analyzing the telephone data from the query result; and the data filtering module is used for filtering the analyzed telephone data to generate outbound telephone data.
Optionally, the configuration information includes one or more of a business mode, interface mode correspondence information for the third party system, and interface mode configuration information for the third party system, and the business data includes one or more of a order number, a user pin, and a shipping list number.
Optionally, the third party system includes one or more of an order system, an after-market system, or a distribution system,
the data analysis module is further used for inputting the service data into one or more templates in the configuration information, and generating a query request applicable to a third-party system by running the one or more templates; and one or more templates for inputting the query results into the configuration information, the telephony data being parsed by running the one or more templates.
Optionally, the data filtering module is further configured to: judging whether the telephone data format is correct or not; if the telephone data is determined to be in the correct format, judging whether the telephone data is blacklisted or not; if the telephone data is determined not to be added into the blacklist, judging whether the telephone data has an outbound service to be processed or not; generating outbound data based on the telephony data if it is determined that the telephony data does not have outbound traffic to be processed; if the telephone data is determined to have the outbound service to be processed, judging whether service data associated with the telephone data is associated with an existing task; and if it is determined that the business data associated with the telephony data is not associated with an existing task, generating the outbound data based on the telephony data.
Optionally, the communication means information includes one or more of http interface type, JSF service type, MQ message transmission type, and,
the communication mode analysis module is further configured to determine, according to the communication mode information, that a communication component corresponding to one or more of the http interface type, the JSF service type, and the MQ message transmission type needs to be invoked.
According to still another aspect of an embodiment of the present invention, there is provided an electronic apparatus including: one or more processors; and a memory for storing one or more programs which, when executed by the one or more processors, cause the one or more processors to implement the outbound call data generation method of the embodiments of the present invention.
According to still another aspect of the embodiments of the present invention, there is provided a computer-readable medium having stored thereon a computer program which, when executed by a processor, implements the outgoing call data generation method of the embodiments of the present invention.
One embodiment of the above invention has the following advantages or benefits: according to the invention, the telephone data associated with the service data is acquired from the third party system according to different service data, and the acquired telephone data is filtered to generate the outbound telephone data, so that the defect of telephone data leakage in the prior art is overcome, and the technical effect of protecting the privacy data is further achieved.
Further effects of the above-described non-conventional alternatives are described below in connection with the embodiments.
Drawings
The drawings are included to provide a better understanding of the invention and are not to be construed as unduly limiting the invention. Wherein:
FIG. 1 is an exemplary system architecture diagram in which embodiments of the present invention may be applied;
FIG. 2 is a flow chart of a method of outbound telephony data generation in accordance with some embodiments of the present invention;
fig. 3 is an example of an outbound call data generation method according to other embodiments of the present invention;
fig. 4 is a flow chart of a method of generating outgoing call data according to further embodiments of the present invention;
fig. 5 is a schematic diagram of main modules of an outbound telephone data generating apparatus according to an embodiment of the present invention;
FIG. 6 is an exemplary system architecture diagram in which embodiments of the present invention may be applied;
fig. 7 is a schematic diagram of a computer system suitable for use in implementing an embodiment of the invention.
Detailed Description
Exemplary embodiments of the present invention will now be described with reference to the accompanying drawings, in which various details of the embodiments of the present invention are included to facilitate understanding, and are to be considered merely exemplary. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.
FIG. 1 is an exemplary system architecture diagram in which embodiments of the present invention may be applied. As shown in fig. 1, an exemplary system architecture 100 includes an import system 101, a telephone number service system 102, an outbound system 103, a pstn (public switched telephone network) 104, and a third party system 105.
The importing system 101 is configured to receive phone data and/or service data imported by a service person. The telephone data includes telephone numbers and the like, and the service data includes order numbers, user pins, order numbers and the like.
In the prior art, a salesman is required to manually import telephone data and corresponding service data in batches to form outbound telephone data, or send the telephone data and an outbound instruction from other systems to a telephone number service system, so as to execute an outbound task. These approaches all require knowledge of the customer's telephone data (e.g., telephone number) in advance, which may lead to sensitive information leakage because the telephone data is related to the customer's privacy.
The outbound call data generation method according to the present invention does not require input of call data, but only requires input of service data to the import system 101. The import system 101 transfers the received service data to the telephone number service system 102.
Telephone number service system 102 provides for invoking telephone data associated with the service data from third party system 105 based on the received service data. The third party system 105 includes an order system, an after-market system, a distribution system, or other system or systems.
Upon receiving the result data returned from the third party system 105, the telephone number service system 102 parses and filters the received result data to generate outgoing call data, and provides the outgoing call data to the outgoing call system 103. The outbound system 103 performs outbound tasks based on outbound telephone data, calling customers or agents through the PSTN network 104.
FIG. 2 is a flow chart of a method of outbound telephony data generation in accordance with some embodiments of the present invention;
in step S210, service data is received.
Optionally, the service data includes an order number, a user pin, a bill number, etc., and the invention is not limited thereto, and the service data may also include other data.
In step S220, configuration information and communication mode information for the third party system are provided for the service data;
optionally, the configuration information includes one or more of service mode and interface mode correspondence information for the third party system, and interface mode configuration information for the third party system. The present invention is not limited thereto and may include other configuration information.
Table 1 is an example of a correspondence table between a service mode and an interface mode for the third party system, but the present invention is not limited thereto, and other forms of correspondence configuration between a service mode and an interface mode may be adopted.
biz_method_ref_cfg() Service mode and interface mode configuration
id Main key
biz_method_name Business style name
method_desc Description of the modes
input_param_map Parameter entering template transmitted to interface mode
output_param_map Business mode result parameter template
method_id Interface mode id
TABLE 1
The table 1 shows a business mode and an interface mode corresponding relation table for the third party system, wherein the business mode comprises a business mode name, a mode description, an input template transmitted to the interface mode, a business mode result parameter template, an interface mode id and the like.
Table 2 is an example of an interface mode configuration table for the third party system, which contains interface configuration information for the third party system. However, the present invention is not limited thereto, and other configurations may be employed.
Figure BDA0001758667650000071
Figure BDA0001758667650000081
TABLE 2
Table 2 shows an interface mode configuration table for the third party system, including interface class full names, mode names, interface configuration parameters, such as token, in-object json, out-object json, and interface types for the third party system, such as jsf, http, MQ, etc.
Generating a query request for telephony data applicable to a third party system based on the service data and the configuration information, the telephony data being associated with the service data at step S230;
in step S240, determining, according to the communication mode information, a communication component to be invoked for sending the query request;
at step S250, the query request is sent to the third party system through the determined communication component;
optionally, the communication mode information includes one or more of http interface type, JSF service type, MQ message transmission type. The invention is not limited thereto and may include other communication means information.
Optionally, according to the communication mode information, determining that a communication component corresponding to one or more of the http interface type, the JSF service type and the MQ message transmission type needs to be called.
For example, according to the "interface_type" information in table 2, if it is determined that the interface type for the third party system 105 is the JSF type, the query request is transmitted to the third party system 105 (e.g., order system) through the JSF component, and if it is determined that the interface type with the third party system is the HTTP type, the query request is transmitted to the third party system 105 (e.g., after-sales system) through the ulr component. The invention is not limited in this regard and the query request may be sent through an MQ messaging communication component or other communication component.
Receiving a query result returned from the third party system in step S260;
at step S270, parsing the phone data from the query result; and
in step S280, the parsed phone data is filtered to generate outgoing phone data.
Fig. 3 is an example of an outbound call data generation method according to other embodiments of the present invention.
An example of querying telephone data (e.g., telephone numbers) based on business data, e.g., order numbers, and parsing the telephone data from the query results is shown in fig. 3. The present invention is not limited thereto and the telephone data may be queried based on other service data such as the user Pin or the bill number.
Optionally, the service data is input into one or more templates in the configuration information, and a query request applicable to a third party system is generated by running the one or more templates.
In fig. 3, service data (e.g., order number order) is sequentially input to one or more templates included in the configuration information, such as an "input_parameter_map" template in table 1 and an "input_parameter_json" template in table 2, in the arrow direction, and a query request applicable to the third party system 105 is generated by running the two templates. In this example, a query request sent to an order system is shown, but the invention is not limited thereto, and a query request applicable to an after-market system, a distribution system, or other third party system may be generated.
Optionally, after receiving the query result data returned from the third party, the telephony data is parsed by running one or more templates contained in the configuration information, similar to that described above. In the example shown in fig. 3, the returned query result data is sequentially input to the "output_parameter_json" template in table 2 and the "output_parameter_map" template in table 1 according to the arrow direction, and the telephone data is parsed by running the two templates. However, the present invention is not limited thereto, and other templates may be operated according to different third party systems to parse out phone data.
Fig. 4 is a flow chart of a method of generating outgoing call data according to further embodiments of the present invention.
In step S410, it is determined whether the telephone data format is correct;
if it is determined in step S410 that the telephony data is properly formatted, the method proceeds to step S420 where a determination is made as to whether the telephony data is blacklisted. If it is determined in step S410 that the telephony data format is incorrect, the method proceeds to step S450 where it is determined that the task is invalid.
If it is determined in step S420 that the telephone data is not blacklisted, the method proceeds to step S430 to determine whether there is an outbound service to be processed for the telephone data. If it is determined in step S420 that the telephony data has been blacklisted, the method proceeds to step S450 and the task is determined to be invalid.
If it is determined in step S430 that there is no outbound traffic to be processed in the telephony data, the method proceeds to step S440, where the outbound data is generated based on the telephony data. If it is determined in step S430 that the telephony data has an outbound service pending, the method proceeds to step S460 to determine whether the service data associated with the telephony data is associated with an existing task.
If it is determined at step S460 that the traffic data associated with the telephony data is not associated with an existing task, the method proceeds to step S440, where the outbound data is generated based on the telephony data. If it is determined at step S460 that the business data associated with the telephone data is associated with an existing task, the method proceeds to step S450, where it is determined that the task is invalid.
Fig. 5 is a schematic diagram of main modules of an outbound telephone data generating apparatus according to an embodiment of the present invention;
the outbound call data generating apparatus 500 according to an embodiment of the present invention includes:
a receiving module 510, configured to receive service data;
the configuration management module 502 is configured to provide configuration information and communication mode information for the third party system for the service data;
a data parsing module 503, configured to generate, based on the service data and the configuration information, a query request for phone data applicable to the third party system, where the phone data is associated with the service data;
the communication mode analysis module 504 is configured to determine, according to the communication mode information, a communication component that needs to be invoked to send the query request; for sending the query request to the third party system via the determined communication component; and receiving a query result returned from the third party system;
the data parsing module 503 is further configured to parse the phone data from the query result; and
the data filtering module 505 is configured to filter the parsed phone data to generate outgoing phone data.
Optionally, the data parsing module 503 is further configured to input the service data into one or more templates in the configuration information, generate a query request applicable to a third party system by running the one or more templates, and input the query result into one or more templates in the configuration information, and parse the phone data by running the one or more templates.
Optionally, the data filtering module 505 is further configured to: judging whether the telephone data format is correct or not; if the telephone data is determined to be in the correct format, judging whether the telephone data is blacklisted or not; if the telephone data is determined not to be added into the blacklist, judging whether the telephone data has an outbound service to be processed or not; generating outbound data based on the telephony data if it is determined that the telephony data does not have outbound traffic to be processed; if the telephone data is determined to have the outbound service to be processed, judging whether service data associated with the telephone data is associated with an existing task; and if it is determined that the business data associated with the telephony data is not associated with an existing task, generating the outbound data based on the telephony data.
Optionally, the communication manner parsing module 504 is further configured to determine, according to the communication manner information, that a communication component corresponding to one or more of the http interface type, the JSF service type, and the MQ message transmission type needs to be invoked.
Fig. 6 illustrates an exemplary system architecture 600 to which the outbound telephony data generating method or the outbound telephony data generating apparatus of the embodiments of the present invention may be applied.
As shown in fig. 6, the system architecture 600 may include terminal devices 601, 602, 603, a network 604, and a server 605. The network 604 is used as a medium to provide communication links between the terminal devices 601, 602, 603 and the server 605. The network 604 may include various connection types, such as wired, wireless communication links, or fiber optic cables, among others.
A user may interact with the server 605 via the network 604 using the terminal devices 601, 602, 603 to receive or send messages, etc. Various communication client applications, such as shopping class applications, web browser applications, search class applications, instant messaging tools, mailbox clients, social platform software, etc., may be installed on the terminal devices 601, 602, 603.
The terminal devices 601, 602, 603 may be various electronic devices having a display screen and supporting web browsing, including but not limited to smartphones, tablets, laptop and desktop computers, and the like.
The server 605 may be a server providing various services, such as a background management server providing support for shopping-type websites browsed by the user using the terminal devices 601, 602, 603. The background management server can analyze and other processing on the received data such as the product information inquiry request and the like, and feed back processing results (such as target push information and product information) to the terminal equipment.
Note that, the outbound call data generating method provided in the embodiment of the present invention is generally executed by the server 605, and accordingly, the outbound call data generating device is generally disposed in the server 605.
It should be understood that the number of terminal devices, networks and servers in fig. 6 is merely illustrative. There may be any number of terminal devices, networks, and servers, as desired for implementation.
Referring now to FIG. 7, there is illustrated a schematic diagram of a computer system 700 suitable for use in implementing an embodiment of the present invention. The terminal device shown in fig. 7 is only an example, and should not impose any limitation on the functions and the scope of use of the embodiment of the present invention.
As shown in fig. 7, the computer system 700 includes a Central Processing Unit (CPU) 701, which can perform various appropriate actions and processes according to a program stored in a Read Only Memory (ROM) 702 or a program loaded from a storage section 708 into a Random Access Memory (RAM) 703. In the RAM 703, various programs and data required for the operation of the system 700 are also stored. The CPU 701, ROM 702, and RAM 703 are connected to each other through a bus 704. An input/output (I/O) interface 705 is also connected to bus 704.
The following components are connected to the I/O interface 705: an input section 706 including a keyboard, a mouse, and the like; an output portion 707 including a Cathode Ray Tube (CRT), a Liquid Crystal Display (LCD), and the like, a speaker, and the like; a storage section 708 including a hard disk or the like; and a communication section 709 including a network interface card such as a LAN card, a modem, or the like. The communication section 709 performs communication processing via a network such as the internet. The drive 710 is also connected to the I/O interface 705 as needed. A removable medium 711 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory, or the like is mounted on the drive 710 as necessary, so that a computer program read therefrom is mounted into the storage section 708 as necessary.
In particular, according to embodiments of the present disclosure, the processes described above with reference to flowcharts may be implemented as computer software programs. For example, embodiments of the present disclosure include a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for performing the method shown in the flow chart. In such an embodiment, the computer program may be downloaded and installed from a network via the communication portion 709, and/or installed from the removable medium 711. The above-described functions defined in the system of the present invention are performed when the computer program is executed by a Central Processing Unit (CPU) 701.
The computer readable medium shown in the present invention may be a computer readable signal medium or a computer readable storage medium, or any combination of the two. The computer readable storage medium can be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or a combination of any of the foregoing. More specific examples of the computer-readable storage medium may include, but are not limited to: an electrical connection having one or more wires, a portable computer diskette, a hard disk, a Random Access Memory (RAM), a read-only memory (ROM), an erasable programmable read-only memory (EPROM or flash memory), an optical fiber, a portable compact disc read-only memory (CD-ROM), an optical storage device, a magnetic storage device, or any suitable combination of the foregoing. In the context of this document, a computer readable storage medium may be any tangible medium that can contain, or store a program for use by or in connection with an instruction execution system, apparatus, or device. In the present invention, however, the computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave, with the computer-readable program code embodied therein. Such a propagated data signal may take any of a variety of forms, including, but not limited to, electro-magnetic, optical, or any suitable combination of the foregoing. A computer readable signal medium may also be any computer readable medium that is not a computer readable storage medium and that can communicate, propagate, or transport a program for use by or in connection with an instruction execution system, apparatus, or device. Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including but not limited to: wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.
The flowcharts and block diagrams in the figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present invention. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more executable instructions for implementing the specified logical function(s). It should also be noted that, in some alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It will also be noted that each block of the block diagrams or flowchart illustration, and combinations of blocks in the block diagrams or flowchart illustration, can be implemented by special purpose hardware-based systems which perform the specified functions or acts, or combinations of special purpose hardware and computer instructions.
The modules involved in the embodiments of the present invention may be implemented in software or in hardware. The described modules may also be provided in a processor, for example, as: a processor includes a sending module, an obtaining module, a determining module, and a first processing module. The names of these modules do not constitute a limitation on the unit itself in some cases, and for example, the transmitting module may also be described as "a module that transmits a picture acquisition request to a connected server".
As another aspect, the present invention also provides a computer-readable medium that may be contained in the apparatus described in the above embodiments; or may be present alone without being fitted into the device. The computer readable medium carries one or more programs which, when executed by a device, cause the device to include:
receiving service data;
providing configuration information and communication mode information for a third party system aiming at the service data;
generating a query request for telephony data applicable to the third party system based on the service data and the configuration information, the telephony data being associated with the service data;
determining a communication component required to be called for sending the query request according to the communication mode information;
sending the query request to the third party system through the determined communication component;
receiving a query result returned from the third party system;
analyzing the telephone data from the query result;
and filtering the parsed phone data to generate outbound phone data.
According to the technical scheme provided by the embodiment of the invention, the telephone data associated with the service data is acquired from the third party system according to different service data, and the acquired telephone data is filtered to generate the outbound telephone data, so that the defect of telephone data leakage in the prior art is overcome, and the technical effect of protecting the privacy data is further achieved.
The above embodiments do not limit the scope of the present invention. It will be apparent to those skilled in the art that various modifications, combinations, sub-combinations and alternatives can occur depending upon design requirements and other factors. Any modifications, equivalent substitutions and improvements made within the spirit and principles of the present invention should be included in the scope of the present invention.

Claims (12)

1. A method for generating outgoing call data, comprising:
receiving service data;
providing configuration information and communication mode information for a third party system aiming at the service data;
generating a query request for telephony data applicable to the third party system based on the service data and the configuration information, the telephony data being associated with the service data, comprising: inputting the business data into one or more templates in the configuration information, and generating a query request applicable to a third party system by running the one or more templates;
determining a communication component required to be called for sending the query request according to the communication mode information;
sending the query request to the third party system through the determined communication component;
receiving a query result returned from the third party system;
parsing the telephony data from the query results, including: inputting the query result into one or more templates in the configuration information, and analyzing the telephone data by running the one or more templates; and
and filtering the analyzed telephone data to generate outbound telephone data.
2. The method of claim 1, wherein the step of determining the position of the substrate comprises,
the configuration information comprises one or more of business mode, interface mode corresponding relation information for the third party system and interface mode configuration information for the third party system, and
the service data comprises one or more of an order number, a user pin, and a shipping number.
3. The method of claim 1, wherein the third party system comprises one or more of an order system, an after-market system, or a distribution system.
4. The method of claim 1, wherein the step of filtering the returned telephone data comprises:
judging whether the telephone data format is correct or not;
if the telephone data is determined to be in the correct format, judging whether the telephone data is blacklisted or not;
if the telephone data is determined not to be added into the blacklist, judging whether the telephone data has an outbound service to be processed or not;
generating outgoing call data based on the telephony data if it is determined that the telephony data does not have outgoing call traffic to be processed;
if the telephone data is determined to have the outbound service to be processed, judging whether service data associated with the telephone data is associated with an existing task; and
if it is determined that the business data associated with the telephony data is not associated with an existing task, the outbound telephony data is generated based on the telephony data.
5. The method of claim 1, wherein the communication means information comprises one or more of an http interface type, a JSF service type, an MQ messaging type, and,
wherein, according to the communication mode information, the step of determining the communication component required to be called for sending the query request comprises the following steps:
and determining that a communication component corresponding to one or more of the http interface type, the JSF service type and the MQ message transmission type needs to be called according to the communication mode information.
6. An outgoing call data generation apparatus, comprising:
the receiving module is used for receiving the service data;
the configuration management module is used for providing configuration information and communication mode information for the third party system aiming at the service data;
a data parsing module, configured to generate, based on the service data and the configuration information, a query request for phone data applicable to the third party system, where the phone data is associated with the service data, and includes: inputting the business data into one or more templates in the configuration information, and generating a query request applicable to a third party system by running the one or more templates;
the communication mode analysis module is used for determining a communication component required to be called for sending the query request according to the communication mode information; for sending the query request to the third party system via the determined communication component; and receiving a query result returned from the third party system;
the data parsing module is further configured to parse the phone data from the query result, including: inputting the query result into one or more templates in the configuration information, and analyzing the telephone data by running the one or more templates; and
and the data filtering module is used for filtering the analyzed telephone data to generate outbound telephone data.
7. The outgoing call data generation device as claimed in claim 6, characterized in that,
the configuration information comprises one or more of business mode and interface mode corresponding relation information for the third party system and interface mode configuration information for the third party system,
the service data comprises one or more of an order number, a user pin, and a shipping number.
8. The outgoing call data generation apparatus of claim 6, wherein the third party system comprises one or more of an order system, an after-market system, or a distribution system.
9. The outgoing call data generation apparatus of claim 6, wherein the data filtering module is further configured to:
judging whether the telephone data format is correct or not;
if the telephone data is determined to be in the correct format, judging whether the telephone data is blacklisted or not;
if the telephone data is determined not to be added into the blacklist, judging whether the telephone data has an outbound service to be processed or not;
generating outgoing call data based on the telephony data if it is determined that the telephony data does not have outgoing call traffic to be processed;
if the telephone data is determined to have the outbound service to be processed, judging whether service data associated with the telephone data is associated with an existing task; and
if it is determined that the business data associated with the telephony data is not associated with an existing task, the outbound telephony data is generated based on the telephony data.
10. The outgoing call data generation apparatus as claimed in claim 6, wherein the communication means information includes one or more of an http interface type, a JSF service type, an MQ messaging type, and,
the communication mode analysis module is further configured to determine, according to the communication mode information, that a communication component corresponding to one or more of the http interface type, the JSF service type, and the MQ message transmission type needs to be invoked.
11. An electronic device, comprising:
one or more processors;
a memory for storing one or more programs,
the one or more programs, when executed by the one or more processors, cause the one or more processors to implement the method of any of claims 1-5.
12. A computer readable medium, on which a computer program is stored, characterized in that the program, when being executed by a processor, implements the method according to any of claims 1-5.
CN201810897934.8A 2018-08-08 2018-08-08 Outbound telephone data generation method and device Active CN110830662B (en)

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