CN110766276A - Device, method, equipment and storage medium for nearby distribution of maintenance tasks - Google Patents
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Abstract
The invention provides a device, a method, equipment and a storage medium for nearby distribution of maintenance tasks, wherein the method comprises the following steps: receiving a maintenance task uploaded by a user in real time, and identifying the position information of the user and whether a maintenance store is designated or not; calculating the distance between the user and each maintenance store according to the position information of the user, and selecting the maintenance store closest to the user; if the maintenance store is appointed, judging whether the appointed maintenance store in the maintenance task is the nearest one; if the designated maintenance store is the nearest maintenance store or the maintenance store is not designated, distributing the maintenance task to the nearest maintenance store; and if the maintenance store appointed in the maintenance task is not the maintenance store closest to the user, automatically correcting the deviation, and distributing the maintenance task to the maintenance store closest to the user. The invention can reduce the labor cost of after-sale service to a greater extent, does not need to manually search addresses or allocate maintenance points, provides better after-sale experience, and has high efficiency and quick response.
Description
Technical Field
The invention relates to the field of Internet of things, in particular to a device, a method, equipment and a storage medium for nearby distribution of maintenance tasks.
Background
With the proposition and implementation of concepts such as the internet of things and smart cities, after-sale services are changed greatly, and the development is directed to be more convenient. The original automobile after-sale service system provides nearby maintenance service according to the distance between a fault vehicle and a maintenance station, but the function still does not achieve the rapidness and convenience of the Internet of things.
The chinese patent application No. 200810300436.7 discloses a vehicle maintenance system and method, wherein a central processing module of an operation management control program is used to select a vehicle maintenance station closest to a faulty vehicle according to positioning information and the location of each vehicle maintenance station, and notify the selected vehicle maintenance station to provide field maintenance service for the faulty vehicle. However, the existing distribution systems provide the home service, so that the problem that the customer is confused to select a service point can occur, troubles are caused to the customer and the after-sales, and time is delayed.
Disclosure of Invention
In order to solve the above problems, the present invention provides an apparatus, a method, a computer device, and a storage medium storing computer-readable instructions for near-assignment of a maintenance task, which can automatically correct a fault and automatically assign the fault to a nearest maintenance store when a user selects a remote maintenance point.
In order to achieve the purpose, the invention provides the following technical scheme: a method of providing near assignment of maintenance tasks is provided, comprising:
receiving a maintenance task uploaded by a user in real time, identifying user position information contained in the maintenance task, and identifying and judging whether a maintenance store is designated in the maintenance task; calculating the distance between the user and each maintenance store according to the position information of the user, and selecting the maintenance store closest to the user;
if a maintenance store is specified in the maintenance task, judging whether the maintenance store specified in the maintenance task is the maintenance store closest to the user;
if the maintenance store appointed in the maintenance task is the maintenance store closest to the user, or the maintenance store is not appointed in the maintenance task, distributing the maintenance task to the maintenance store closest to the user;
and if the maintenance store appointed in the maintenance task is not the maintenance store closest to the user, automatically correcting the deviation, and distributing the maintenance task to the maintenance store closest to the user.
Wherein, before the step of executing automatic deviation rectification, the method also comprises the following steps:
and sending recommendation information to the user, wherein the recommendation information at least indicates to the user to change the information of the maintenance store which is appointed to be the maintenance store closest to the user.
And if the user does not accept the suggestion information, the maintenance task is distributed to the maintenance store appointed in the maintenance task.
When the distance between the user and each maintenance store is calculated, counting three maintenance stores which are closest to the user in all the maintenance stores; and if the maintenance shop specified in the maintenance task is one of the three statistically obtained maintenance shops closest to the user position, distributing the maintenance task to the maintenance shop specified by the maintenance task.
The method comprises the steps of calling map software according to maintenance tasks uploaded by a user, converting user position information in the map software into longitude and latitude information, and calculating a maintenance store closest to the user in the map software.
And when the designated maintenance store is not the maintenance store closest to the user, the sequence of the maintenance stores and the suggestion information are sent to the user together for selection.
And when the specified maintenance stores are not the maintenance stores closest to the user, the information of three or four maintenance stores closest to the user in the sequence of the maintenance stores and the suggestion information are sent to the user together for selection.
In order to achieve the purpose, the invention provides the following technical scheme: there is provided an apparatus for near distribution of maintenance tasks, comprising:
the computing module is used for receiving the maintenance tasks uploaded by the users in real time, identifying user position information contained in the maintenance tasks and identifying and judging whether a maintenance store is appointed in the maintenance tasks; calculating the distance between the user and each maintenance store according to the position information of the user, and selecting the maintenance store closest to the user;
the judging module is used for judging as follows according to the calculation result:
if a maintenance store is specified in the maintenance task, judging whether the maintenance store specified in the maintenance task is the maintenance store closest to the user;
if the maintenance store appointed in the maintenance task is the maintenance store closest to the user, or the maintenance store is not appointed in the maintenance task, distributing the maintenance task to the maintenance store closest to the user;
and if the maintenance store appointed in the maintenance task is not the maintenance store closest to the user, automatically correcting the deviation, and distributing the maintenance task to the maintenance store closest to the user.
In order to achieve the purpose, the invention provides the following technical scheme: there is provided a computer device comprising an input-output unit, a memory and a processor, the memory having stored therein computer readable instructions which, when executed by the processor, cause the processor to carry out the steps of a method of service task nearby allocation as set forth in the preceding claims.
In order to achieve the purpose, the invention provides the following technical scheme: there is provided a storage medium having stored thereon computer readable instructions which, when executed by one or more processors, cause the one or more processors to perform the steps of a method of near allocation of service tasks as described in the preceding claims.
Different from the prior art, the method for nearby distribution of the maintenance tasks comprises the following steps: receiving a maintenance task uploaded by a user in real time, and identifying the position information of the user and whether a maintenance store is designated or not; calculating the distance between the user and each maintenance store according to the position information of the user, and selecting the maintenance store closest to the user; if the maintenance store is appointed, judging whether the appointed maintenance store in the maintenance task is the nearest one; if the designated maintenance store is the nearest maintenance store or the maintenance store is not designated, distributing the maintenance task to the nearest maintenance store; and if the maintenance store appointed in the maintenance task is not the maintenance store closest to the user, automatically correcting the deviation, and distributing the maintenance task to the maintenance store closest to the user. By the method and the device, the labor cost of after-sale service can be reduced to a greater extent, and an address does not need to be searched or a maintenance point does not need to be allocated manually. And better after-sale experience is provided for the customer, the efficiency is high, and the response is fast.
Drawings
The accompanying drawings, which are included to provide a further understanding of the invention and are incorporated in and constitute a part of this specification, illustrate embodiments of the invention and together with the description serve to explain the principles of the invention without limiting the invention in which:
FIG. 1 is a schematic flow chart of a method for allocating maintenance tasks nearby according to the present invention;
fig. 2 is a sequence diagram of a method for allocating maintenance tasks nearby according to the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Referring to fig. 1, fig. 1 is a schematic flow chart of a method for allocating a maintenance task nearby according to the present invention, the method including the steps of:
s110: receiving a maintenance task uploaded by a user in real time, identifying user position information contained in the maintenance task, and identifying and judging whether a maintenance store is designated in the maintenance task; and calculating the distance between the user and each maintenance store according to the user position information, and selecting the maintenance store closest to the user.
S120: and if the maintenance store is specified in the maintenance task, judging whether the maintenance store specified in the maintenance task is the maintenance store closest to the user.
S130: and if the maintenance store specified in the maintenance task is the closest maintenance store to the user or the maintenance store is not specified in the maintenance task, distributing the maintenance task to the closest maintenance store to the user.
S140: and if the maintenance store appointed in the maintenance task is not the maintenance store closest to the user, automatically correcting the deviation, and distributing the maintenance task to the maintenance store closest to the user.
Specifically, a user puts forward a maintenance demand through a user terminal and uploads the current position information to a server, the server provides maintenance store information near the position of the user terminal to the user according to the user position information uploaded by the user terminal, and after the user terminal selects one of the stores, a maintenance task is formed and submitted to the server; the server judges whether the maintenance store selected by the user is the maintenance store closest to the position of the user, if yes, the server sends the maintenance task to the maintenance store selected by the user, and if not, the server automatically corrects the deviation and sends the maintenance task to the maintenance store closest to the user.
Further, before the step of performing automatic deviation rectification, the method further comprises the following steps:
and sending recommendation information to the user, wherein the recommendation information at least indicates to the user to change the information of the maintenance store which is appointed to be the maintenance store closest to the user.
And if the user accepts the suggestion information, distributing the maintenance task to the maintenance store nearest to the user, and if the user does not accept the suggestion information, distributing the maintenance task to the maintenance store appointed in the maintenance task.
Because the user has evaluated the maintenance quality of different maintenance stores in the past maintenance experience, or determines that the user wants to select the designated maintenance store for maintenance through network public praise, the server firstly confirms whether the user wants to perform automatic deviation correction before performing automatic deviation correction, and if the user does not want to perform automatic deviation correction, the maintenance task is still distributed to the maintenance store designated by the user. In this embodiment, a dedicated maintenance store may be further set for the maintenance task, and if the maintenance store specified in the maintenance task is the dedicated maintenance store, the maintenance task may be assigned to the dedicated maintenance store by ignoring the distance information from the current position of the user. Correspondingly, the exclusive maintenance shop can properly increase the maintenance cost according to the distance from the user position and the busy degree of the exclusive maintenance shop in the current time period.
Further, when the distance between the user and each maintenance store is calculated, three maintenance stores which are closest to the user in all the maintenance stores are counted; and if the maintenance shop specified in the maintenance task is one of the three statistically obtained maintenance shops closest to the user position, distributing the maintenance task to the maintenance shop specified by the maintenance task.
And further, calling map software according to the maintenance tasks uploaded by the user, converting the position information of the user into longitude and latitude information, and calculating a maintenance store closest to the user in the map software.
And when the designated maintenance store is not the maintenance store closest to the user, the sequence of the maintenance stores and the suggestion information are sent to the user together for selection.
And when the specified maintenance stores are not the maintenance stores closest to the user, the information of three or four maintenance stores closest to the user in the sequence of the maintenance stores and the suggestion information are sent to the user together for selection.
In addition, the invention provides the following technical scheme: there is provided an apparatus for near distribution of maintenance tasks, comprising:
the computing module is used for receiving the maintenance tasks uploaded by the users in real time, identifying user position information contained in the maintenance tasks and identifying and judging whether a maintenance store is appointed in the maintenance tasks; calculating the distance between the user and each maintenance store according to the position information of the user, and selecting the maintenance store closest to the user;
the judging module is used for judging as follows according to the calculation result:
if a maintenance store is specified in the maintenance task, judging whether the maintenance store specified in the maintenance task is the maintenance store closest to the user;
if the maintenance store appointed in the maintenance task is the maintenance store closest to the user, or the maintenance store is not appointed in the maintenance task, distributing the maintenance task to the maintenance store closest to the user;
and if the maintenance store appointed in the maintenance task is not the maintenance store closest to the user, automatically correcting the deviation, and distributing the maintenance task to the maintenance store closest to the user.
In order to achieve the purpose, the invention provides the following technical scheme: there is provided a computer device comprising an input-output unit, a memory and a processor, the memory having stored therein computer readable instructions which, when executed by the processor, cause the processor to carry out the steps of a method of service task nearby allocation as set forth in the preceding claims.
In order to achieve the purpose, the invention provides the following technical scheme: there is provided a storage medium having stored thereon computer readable instructions which, when executed by one or more processors, cause the one or more processors to perform the steps of a method of near allocation of service tasks as described in the preceding claims.
Different from the prior art, the method for nearby distribution of the maintenance tasks comprises the following steps: receiving a maintenance task uploaded by a user in real time, and identifying the position information of the user and whether a maintenance store is designated or not; calculating the distance between the user and each maintenance store according to the position information of the user, and selecting the maintenance store closest to the user; if the maintenance store is appointed, judging whether the appointed maintenance store in the maintenance task is the nearest one; if the designated maintenance store is the nearest maintenance store or the maintenance store is not designated, distributing the maintenance task to the nearest maintenance store; and if the maintenance store appointed in the maintenance task is not the maintenance store closest to the user, automatically correcting the deviation, and distributing the maintenance task to the maintenance store closest to the user. By the method and the device, the labor cost of after-sale service can be reduced to a greater extent, and an address does not need to be searched or a maintenance point does not need to be allocated manually. And better after-sale experience is provided for the customer, the efficiency is high, and the response is fast.
It is noted that the terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of example embodiments according to the present application. As used herein, the singular forms "a", "an" and "the" are intended to include the plural forms as well, and it should be understood that when the terms "comprises" and/or "comprising" are used in this specification, they specify the presence of stated features, steps, operations, devices, components, and/or combinations thereof, unless the context clearly indicates otherwise.
The relative arrangement of the components and steps, the numerical expressions, and numerical values set forth in these embodiments do not limit the scope of the present application unless specifically stated otherwise. Meanwhile, it should be understood that the sizes of the respective portions shown in the drawings are not drawn in an actual proportional relationship for the convenience of description. Techniques, methods, and apparatus known to those of ordinary skill in the relevant art may not be discussed in detail but are intended to be part of the specification where appropriate. In all examples shown and discussed herein, any particular value should be construed as merely illustrative, and not limiting. Thus, other examples of the exemplary embodiments may have different values. It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, further discussion thereof is not required in subsequent figures.
In the description of the present application, it is to be understood that the orientation or positional relationship indicated by the directional terms such as "front, rear, upper, lower, left, right", "lateral, vertical, horizontal" and "top, bottom", etc., are generally based on the orientation or positional relationship shown in the drawings, and are used for convenience of description and simplicity of description only, and in the case of not making a reverse description, these directional terms do not indicate and imply that the device or element being referred to must have a particular orientation or be constructed and operated in a particular orientation, and therefore, should not be considered as limiting the scope of the present application; the terms "inner and outer" refer to the inner and outer relative to the profile of the respective component itself.
Spatially relative terms, such as "above … …," "above … …," "above … …," "above," and the like, may be used herein for ease of description to describe one device or feature's spatial relationship to another device or feature as illustrated in the figures. It will be understood that the spatially relative terms are intended to encompass different orientations of the device in use or operation in addition to the orientation depicted in the figures. For example, if a device in the figures is turned over, devices described as "above" or "on" other devices or configurations would then be oriented "below" or "under" the other devices or configurations. Thus, the exemplary term "above … …" can include both an orientation of "above … …" and "below … …". The device may be otherwise variously oriented (rotated 90 degrees or at other orientations) and the spatially relative descriptors used herein interpreted accordingly.
It should be noted that the terms "first", "second", and the like are used to define the components, and are only used for convenience of distinguishing the corresponding components, and the terms have no special meanings unless otherwise stated, and therefore, the scope of protection of the present application is not to be construed as being limited.
Although embodiments of the present invention have been shown and described, it will be appreciated by those skilled in the art that changes, modifications, substitutions and alterations can be made in these embodiments without departing from the principles and spirit of the invention, the scope of which is defined in the appended claims and their equivalents.
Claims (10)
1. A method for near assignment of maintenance tasks, comprising:
receiving a maintenance task uploaded by a user in real time, identifying user position information contained in the maintenance task, and identifying and judging whether a maintenance store is designated in the maintenance task; calculating the distance between the user and each maintenance store according to the position information of the user, and selecting the maintenance store closest to the user;
if a maintenance store is specified in the maintenance task, judging whether the maintenance store specified in the maintenance task is the maintenance store closest to the user;
if the maintenance store appointed in the maintenance task is the maintenance store closest to the user, or the maintenance store is not appointed in the maintenance task, distributing the maintenance task to the maintenance store closest to the user;
and if the maintenance store appointed in the maintenance task is not the maintenance store closest to the user, automatically correcting the deviation, and distributing the maintenance task to the maintenance store closest to the user.
2. The method for near distribution of maintenance tasks according to claim 1, further comprising, before the step of performing automatic deviation rectification, the steps of:
and sending recommendation information to the user, wherein the recommendation information at least indicates to the user to change the information of the maintenance store which is appointed to be the maintenance store closest to the user.
3. The method of claim 2, wherein the repair task is assigned to the repair shop nearest to the user if the user accepts the advice information, and the repair task is assigned to the repair shop specified in the repair task if the user does not accept the advice information.
4. The method for nearby distribution of maintenance tasks according to claim 1, wherein when calculating the distance between the user and each maintenance store, the three maintenance stores closest to the user position in all the maintenance stores are counted; and if the maintenance shop specified in the maintenance task is one of the three statistically obtained maintenance shops closest to the user position, distributing the maintenance task to the maintenance shop specified by the maintenance task.
5. The method as claimed in claim 1, wherein the map software is invoked according to the maintenance task uploaded by the user, the user location information is converted into longitude and latitude information, and the maintenance store closest to the user is calculated in the map software.
6. The method of claim 5, wherein the maintenance stores are ranked by distance from the user, and when the designated maintenance store is not the closest maintenance store to the user, the ranking of the maintenance stores is sent to the user along with the recommendation information for selection.
7. The method for nearby distribution of maintenance tasks according to claim 5, wherein the maintenance stores are ranked in distance from the user, and when the specified maintenance store is not the maintenance store closest to the user, information of three or four maintenance stores closest to the user in the ranking of the maintenance stores is sent to the user together with the recommendation information for selection.
8. An apparatus for near distribution of maintenance tasks, comprising:
the computing module is used for receiving the maintenance tasks uploaded by the users in real time, identifying user position information contained in the maintenance tasks and identifying and judging whether a maintenance store is appointed in the maintenance tasks; calculating the distance between the user and each maintenance store according to the position information of the user, and selecting the maintenance store closest to the user;
the judging module is used for judging as follows according to the calculation result:
if a maintenance store is specified in the maintenance task, judging whether the maintenance store specified in the maintenance task is the maintenance store closest to the user;
if the maintenance store appointed in the maintenance task is the maintenance store closest to the user, or the maintenance store is not appointed in the maintenance task, distributing the maintenance task to the maintenance store closest to the user;
and if the maintenance store appointed in the maintenance task is not the maintenance store closest to the user, automatically correcting the deviation, and distributing the maintenance task to the maintenance store closest to the user.
9. A computer device comprising an input-output unit, a memory and a processor, the memory having stored therein computer-readable instructions which, when executed by the processor, cause the processor to perform the steps of a method of service task nearby assignment as claimed in any one of claims 1 to 7.
10. A storage medium having computer-readable instructions stored thereon which, when executed by one or more processors, cause the one or more processors to perform the steps of a method of service task nearby assignment as claimed in any one of claims 1 to 7.
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| CN201910885558.5A CN110766276A (en) | 2019-09-19 | 2019-09-19 | Device, method, equipment and storage medium for nearby distribution of maintenance tasks |
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| CN201910885558.5A CN110766276A (en) | 2019-09-19 | 2019-09-19 | Device, method, equipment and storage medium for nearby distribution of maintenance tasks |
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Application publication date: 20200207 |