CN110765248A - Intelligent consulting service platform for small and medium-sized enterprises based on cloud computing - Google Patents
Intelligent consulting service platform for small and medium-sized enterprises based on cloud computing Download PDFInfo
- Publication number
- CN110765248A CN110765248A CN201910975189.9A CN201910975189A CN110765248A CN 110765248 A CN110765248 A CN 110765248A CN 201910975189 A CN201910975189 A CN 201910975189A CN 110765248 A CN110765248 A CN 110765248A
- Authority
- CN
- China
- Prior art keywords
- management
- consultation
- expert
- knowledge
- database
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000012545 processing Methods 0.000 claims abstract description 44
- 230000007246 mechanism Effects 0.000 claims abstract description 26
- 238000007405 data analysis Methods 0.000 claims abstract description 20
- 238000005516 engineering process Methods 0.000 claims abstract description 16
- 238000005065 mining Methods 0.000 claims abstract description 5
- 238000013075 data extraction Methods 0.000 claims abstract description 4
- 238000007726 management method Methods 0.000 claims description 173
- 230000008520 organization Effects 0.000 claims description 22
- 238000011084 recovery Methods 0.000 claims description 16
- 238000000034 method Methods 0.000 claims description 8
- 230000008569 process Effects 0.000 claims description 5
- 238000007418 data mining Methods 0.000 claims description 4
- 230000003993 interaction Effects 0.000 claims description 2
- 230000006870 function Effects 0.000 description 14
- 238000004891 communication Methods 0.000 description 7
- 230000008571 general function Effects 0.000 description 6
- 238000003860 storage Methods 0.000 description 6
- 238000004458 analytical method Methods 0.000 description 5
- 230000008859 change Effects 0.000 description 4
- 238000010586 diagram Methods 0.000 description 4
- 241000239290 Araneae Species 0.000 description 2
- 238000012217 deletion Methods 0.000 description 2
- 230000037430 deletion Effects 0.000 description 2
- 238000011835 investigation Methods 0.000 description 2
- 230000004048 modification Effects 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 239000000243 solution Substances 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 238000003339 best practice Methods 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 238000011156 evaluation Methods 0.000 description 1
- 238000004519 manufacturing process Methods 0.000 description 1
- 239000000203 mixture Substances 0.000 description 1
- 238000005457 optimization Methods 0.000 description 1
- 230000000737 periodic effect Effects 0.000 description 1
- 238000013439 planning Methods 0.000 description 1
- 238000007619 statistical method Methods 0.000 description 1
- 239000012089 stop solution Substances 0.000 description 1
- 238000012384 transportation and delivery Methods 0.000 description 1
Images
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/334—Query execution
- G06F16/3344—Query execution using natural language analysis
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/36—Creation of semantic tools, e.g. ontology or thesauri
- G06F16/367—Ontology
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/90—Details of database functions independent of the retrieved data types
- G06F16/95—Retrieval from the web
- G06F16/951—Indexing; Web crawling techniques
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
- G06N5/00—Computing arrangements using knowledge-based models
- G06N5/04—Inference or reasoning models
- G06N5/046—Forward inferencing; Production systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
Landscapes
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Data Mining & Analysis (AREA)
- Databases & Information Systems (AREA)
- General Engineering & Computer Science (AREA)
- Computational Linguistics (AREA)
- Business, Economics & Management (AREA)
- Artificial Intelligence (AREA)
- Tourism & Hospitality (AREA)
- Mathematical Physics (AREA)
- Software Systems (AREA)
- Marketing (AREA)
- Evolutionary Computation (AREA)
- Health & Medical Sciences (AREA)
- Economics (AREA)
- General Health & Medical Sciences (AREA)
- Human Resources & Organizations (AREA)
- Computing Systems (AREA)
- Primary Health Care (AREA)
- Strategic Management (AREA)
- General Business, Economics & Management (AREA)
- Life Sciences & Earth Sciences (AREA)
- Animal Behavior & Ethology (AREA)
- Management, Administration, Business Operations System, And Electronic Commerce (AREA)
Abstract
The invention discloses a cloud computing-based intelligent consultation service platform for medium and small enterprises, which comprises a data acquisition layer, a data processing layer and a cloud human-computer interface, wherein the data acquisition layer is used for acquiring data; the data acquisition layer acquires knowledge related to the consultation content of the medium-sized and small enterprises in three modes of knowledge acquisition, consultation mechanism information acquisition and expert information acquisition, the data processing layer performs effective data extraction and analysis on mass data resources through technologies such as big data processing and mining, useful information is obtained and stored, meanwhile, the client, the consultation mechanism and the expert information can be managed, and intelligent search technical support is provided for the client. The platform not only provides one-stop consultation service requirements for clients of medium and small enterprises through three modes of intelligent search, expert consultation and private customization, so that professional experience and knowledge of industry experts are fully utilized, but also increases the number of clients of a consultation mechanism, so that the consultation mechanism can serve multiple enterprises, the problem of few customer sources of the consultation mechanism is solved, and the win-win effect of both parties is realized.
Description
Technical Field
The invention relates to the technical service field of cloud computing, in particular to a small and medium-sized enterprise intelligent consultation service platform based on cloud computing.
Background
In recent years, with the rapid development of electronic information technology, communication technology and network technology, the market environment also changes with the ground, the competition among enterprises is more and more intense, and in order to occupy a place in the intense competition, the enterprises must know the quality feedback information and after-sales service condition of their own products, and also need to pay attention to the industry dynamics and market change trend all the time, and timely adjust their product characteristics according to the market change trend and customer requirements, etc., so as to create the enterprise profit maximization. In the process, when some small and medium-sized enterprises encounter some problems in laws, finance, policies, investment and financing and the like, the large-scale internet search or telephone mode is usually adopted to consult experts or professional institutions, so that a one-stop solution cannot be formed.
For the problems, although some consulting service organizations have been produced at the right moment, the professional organizations facing the consulting services of the medium and small enterprises are very few, and have less actual project experience, which is very unfavorable for improving the innovation capability, the management level and the decision-making capability of the medium and small enterprises; meanwhile, each consultation service mechanism is excessively independent, information at each stage is asymmetric, and consultation results can not completely meet the requirements of clients; in addition, high consultation cost also brings huge economic pressure to developing small and medium-sized enterprises, and forces some small and medium-sized enterprises to wander outside consultation institutions, so that some consultation institutions have fewer customer sources and are cool in business and face the danger of being eliminated.
Cloud computing is a mode capable of acquiring computing resources (including networks, servers, storage, applications, services and the like) in a convenient and pay-as-needed manner through a network and improving the availability of the computing resources, has the advantages of unlimited storage capacity, high-reliability data security, low computing cost and software cost and the like, and can enable multiple users to complete easy collaboration and project collaboration.
Based on the cloud computing technology, the invention builds an intelligent consultation service platform facing small and medium-sized enterprises, integrates the resources of experts and consultation mechanisms in various industries, effectively connects the experts, clients of the small and medium-sized enterprises and the consultation mechanisms together, provides one-stop consultation service requirements for the clients of the small and medium-sized enterprises, makes full use of the professional experience and knowledge of the experts, and increases the number of clients of the consultation mechanisms, so that the consultation mechanisms can serve a plurality of enterprises; in addition, the platform adopts an advanced webpage searching technology to search, collect and update product data, industry dynamics, policy changes and the like in real time, and combines big data statistical analysis and data mining technology to screen required useful information for customers, thereby realizing the function of customizing the customers privately.
Disclosure of Invention
The invention aims to provide a cloud computing-based intelligent consultation service platform for medium and small enterprises, which solves the problem that the medium and small enterprises are difficult to realize one-stop consultation after encountering problems in the project implementation process; on the other hand, the problem that some consulting institutions have fewer passenger sources and cannot fully utilize human resources and industrial experience is solved.
In order to achieve the purpose, the invention adopts the following technical scheme: a cloud computing-based intelligent consultation service platform for medium and small enterprises comprises a data acquisition layer, a data processing layer and a cloud human-computer interface; the data acquisition layer is electrically connected with the data processing layer, and the data processing layer is electrically connected with the cloud human-computer interface;
the data acquisition layer is mainly responsible for acquiring and inputting knowledge, expert information and consulting organization information related to the consulting content of the medium-sized and small enterprises and consists of three parts, namely knowledge acquisition, consulting organization information acquisition and expert information acquisition;
the knowledge acquisition is divided into two parts of knowledge input and network knowledge acquisition, and is responsible for acquiring knowledge related to projects such as product general functions, characteristic functions, quality feedback conditions, retrieval amount, industry dynamics, laws and regulations, project implementation cases and the like through two ways of knowledge input and network knowledge acquisition;
the knowledge input is respectively connected with identity authentication management, user management and input management, the knowledge input provides a login and knowledge input platform for a cloud computing platform provider, and the input knowledge comprises expert experience, project implementation cases, key strategies, other knowledge related to enterprises and the like through investigation, collection and arrangement;
the network knowledge acquisition is respectively connected with the Internet and data analysis and processing, and information concerned by enterprises, such as industry dynamic information, policy change, product general functions, characteristic functions, quality feedback and the like, is mainly searched and acquired through a webpage searching technology (such as a web crawler, a web spider, a search engine and the like);
the information acquisition of the consulting organization is respectively connected with identity authentication management, user management, expert database management and input management and is mainly responsible for providing registration, login and information registration entries for the consulting organization;
the expert information acquisition is respectively connected with identity authentication management, user management, expert database management and entry management and is mainly responsible for providing registration, login and basic information input platforms for experts in various industries (including experts of consulting institutions), and according to different expert excellence fields, the expert information acquisition provides different registration entries for financial experts, legal experts, application architecture experts and industry experts;
the financial experts can provide consulting services related to financial aspects for clients, including financial analysis, contract examination, risk management, flow optimization, periodic prediction and the like, and can also provide professional customized financial solutions according to client requirements;
the legal expert can provide consultation services related to laws for the client and also can provide professional customized legal assistance for the client, and the consultation services include assisting the client to examine legal documents, establishing a legal system, controlling contract legal risks and assisting the client to negotiate and implement investment and financing projects, and the coordination of drafting and revising major contracts is equal;
the application architecture expert provides consultation service in the aspect of application architecture for the client, and also can provide private customized service based on cloud products and best practices for the client, so that the client is helped to improve the performance, safety, disaster recovery and continuous delivery capability of a business system;
the industry expert is an expert in the field related to the enterprise business, and can provide consulting services such as strategic selection, strategic planning, strategic management and evaluation, business structure analysis, marketing condition, business mode and profit mode, international strategic making and the like for the enterprise; the industry expert information mainly comprises: name, sex, year and month of birth, highest academic calendar/degree, colleges and universities, work units, administrative duties, titles, electronic mailboxes, contact calls, professional engagement, technical expertise, expert categories (including professional technology category, production skill category and enterprise management category), and result introduction;
the data processing layer is responsible for carrying out effective data extraction and analysis on mass data resources acquired by the data acquisition layer through technologies such as big data processing, data mining and the like, and extracting effective information from the mass data resources: such as general functions, special functions, quality feedback conditions, retrieval amount, industry dynamics, relevant policies and the like of products, and stores and backups information; the data processing layer comprises identity authentication management, user management, input management, online consultation management, knowledge base management, expert base management, private customization management, data analysis processing, a database and disaster recovery management;
the identity authentication management is respectively connected with the knowledge input, the consultation mechanism information acquisition, the expert information acquisition and the payment management and is used for performing identity authentication when an expert, a client, a consultation mechanism and a cloud computing platform provider register and log in, so that the safety is improved;
the user management is respectively connected with the information acquisition of the knowledge consultation mechanism, the information acquisition of experts, the payment management and the knowledge input and is responsible for providing role and authority management for the client, the experts, the consultation mechanism and the cloud computing platform provider;
the input management is respectively connected with the information acquisition, expert information acquisition, payment management, knowledge input and database of the consulting organization, and is responsible for managing the information input when the experts, the clients and the consulting organization register, forming the basic information of the experts and the consulting organization into an expert database and storing the expert database into a cloud database, and forming the knowledge which is input by a cloud computing platform provider and is related to enterprise projects into a knowledge base and storing the knowledge base into the cloud database;
the online consultation management is respectively connected with the intelligent question answering assistant and an expert database in the database and is responsible for providing online consultation service for the client and maintaining the normal online communication of the client: the online communication between the client and the intelligent question-answering assistant and the online communication between the client and an expert or a consulting organization are included;
the knowledge base management is respectively connected with the intelligent question-answering assistant, a knowledge base in the database, data analysis processing, knowledge input and input management and is responsible for managing the knowledge base stored in the database, and the knowledge base management comprises functions of inquiring, editing, adding and deleting knowledge data, modifying the knowledge data and the like;
the expert database management is respectively connected with an expert database, online consultation management, expert information acquisition and consultation mechanism information acquisition in the database, and is used for managing the expert database stored in the database, and the expert database management comprises functions of inquiring, editing, adding and deleting and updating the information of the experts and the consultation mechanism in the expert database;
the private customized management is respectively connected with the payment management, the online consultation management and the database, is responsible for managing cooperation projects between the client and the expert as well as between the client and the consultation mechanism, and efficiently carries out overall management and control on the whole project, and has the functions of project establishment, storage, modification, deletion, query and the like;
the data analysis processing is connected with the database and is responsible for analyzing, processing, mining and extracting all data of the consultation service platform;
the database is respectively connected with input management, knowledge base management, expert base management, private customization management, data analysis processing and disaster recovery management and is responsible for distributed storage of all data in the cloud computing platform: the system comprises a knowledge base, an expert base, project information and the like;
the disaster recovery backup management system is connected with the database and used for carrying out disaster recovery backup on daily critical data stored in the database, and when a disaster occurs, the disaster recovery backup management system can restore the data in the database by using backup data;
the cloud human-computer interface provides a human-computer interaction platform for the customer; the method comprises intelligent search, online consultation and payment management, wherein the online consultation comprises intelligent question-answering assistants and expert consultation;
the intelligent search is respectively connected with the intelligent question answering assistant and a knowledge base in a database and is responsible for providing an independent search entrance for a client;
the online consultation provides online consultation in two modes of intelligent question answering assistant and expert consultation for the client;
the intelligent question-answering assistant is respectively connected with a knowledge base and an online consultation management in a database, is responsible for carrying out semantic analysis on online messages of the client, carries out semantic matching, query and reasoning in the knowledge base, pushes the best matching knowledge to the client, and automatically connects online experts or professional organizations when the problems of the client cannot be matched;
the expert consultation is connected with the online consultation management and is responsible for providing online consultation service between the client and the expert or between the client and the professional institution for the client;
the payment management is respectively connected with identity authentication management, user management, entry management and private customization management, and is in charge of providing a registration, login and cooperation project information entry platform for the client on one hand and providing a payment inlet for the cost generated in the consultation or project cooperation process of the client on the other hand.
The cloud computing-based intelligent consultation service platform for the medium and small enterprises, provided by the invention, has the following beneficial effects:
1. the cloud computing technology is adopted, a plurality of consulting organizations and expert resources in various industries are effectively connected together, high sharing and utilization of the resources are realized, a one-stop consulting solution is provided for clients, the consulting efficiency is improved, the problem that the consulting organizations have few customer sources is solved, and mutual win is realized;
2. advanced webpage searching and collecting technology and big data analyzing, processing and mining technology are adopted, the latest trends of industries and policies are mastered in real time, and tracking and investigation are carried out on products, so that useful information with high practical value for customers is formed, and accurate and reliable basis and data support are provided for the decision making of the customers and experts;
3. the platform provides three modes of intelligent search, expert online consultation and private customization for the client, and different consultation requirements of the client are met in all aspects.
Drawings
FIG. 1 is a functional composition diagram of a cloud computing-based intelligent consultation service platform for small and medium-sized enterprises according to the present invention;
FIG. 2 is a functional module block diagram of a data acquisition layer of a cloud computing-based intelligent consulting service platform for medium and small enterprises;
FIG. 3 is a functional module block diagram of a data processing layer of a cloud computing-based intelligent consultation service platform for medium and small enterprises according to the present invention;
fig. 4 is a functional block diagram of a cloud human-computer interface of a cloud computing-based intelligent consultation service platform for medium and small enterprises.
The labels in the figure are: 1-a data acquisition layer; 2-a data processing layer; 3-cloud human-machine interface; 1-1-knowledge acquisition; 1-2-consulting organization information acquisition; 1-3-expert information acquisition; 1-4-knowledge input; 1-5-network knowledge acquisition; 1-6-financial experts; 1-7-law expert; 1-8-application architecture experts; 1-9-industry experts; 2-1-identity authentication management; 2-2-user management; 2-3-recording management; 2-4-online consultation management; 2-5-knowledge base management; 2-6-expert library management; 2-7-private customization management; 2-8-data analysis and processing; 2-9-database; 2-10-disaster recovery management; 3-1-intelligent search; 3-2-online consultation; 3-3-charge management; 3-4-intelligent question answering assistant; 3-5-expert consultation.
Detailed Description
Example (b):
a cloud computing-based intelligent consultation service platform for medium and small enterprises comprises a data acquisition layer 1, a data processing layer 2 and a cloud human-computer interface 3; the data acquisition layer 1 comprises knowledge acquisition 1-1, consultation institution information acquisition 1-2 and expert information acquisition 1-3, the knowledge acquisition 1-1 comprises knowledge input 1-4 and network knowledge acquisition 1-5, and the expert information acquisition 1-3 comprises financial experts 1-6, legal experts 1-7, application architecture experts 1-8 and industry experts 1-9; the data processing layer 2 comprises identity authentication management 2-1, user management 2-2, input management 2-3, online consultation management 2-4, knowledge base management 2-5, expert base management 2-6, private customization management 2-7, data analysis processing 2-8, database 2-9 and disaster recovery management 2-10; the cloud human-computer interface 3 comprises intelligent search 3-1, online consultation 3-2 and payment management 3-3, and online consultation 3-2, intelligent question-answering assistant 3-4 and expert consultation 3-5; the data acquisition layer 1 is electrically connected with the data processing layer 2, and the data processing layer 2 is electrically connected with the cloud human-computer interface 3;
the method comprises the following steps: data acquisition
The data acquisition layer 1 is mainly responsible for acquiring knowledge, expert information and consulting organization information related to the consulting content of the medium and small enterprises;
the knowledge acquisition 1-1 is divided into two parts, namely knowledge input 1-4 and network knowledge acquisition 1-5, and is responsible for acquiring knowledge related to projects such as product general functions, characteristic functions, quality feedback conditions, retrieval amount, industry dynamics, laws and regulations, project implementation cases and the like through two ways of knowledge input 1-4 and network knowledge acquisition 1-5;
the knowledge input 1-4 is respectively connected with identity authentication management 2-1, user management 2-2, input management 2-3 and knowledge base management 2-5, the knowledge input 1-4 provides a login and knowledge input platform for a cloud computing platform provider, and the input knowledge comprises expert experience, project implementation cases, key strategies, other knowledge related to enterprises and the like which are researched, collected and collated;
the network knowledge acquisition 1-5 is respectively connected with the Internet and the data analysis processing 2-8, and information concerned by enterprises, such as industry dynamic information, policy change, product general function, characteristic function, quality feedback and the like, is mainly searched and acquired through a webpage searching technology (such as a web crawler, a web spider, a search engine and the like);
the consulting organization information acquisition 1-2 is respectively connected with identity authentication management 2-1, user management 2-2, expert database management 2-6 and input management 2-3 and is mainly responsible for providing registration, login and information registration entries for the consulting organization;
the expert information collection 1-3 is respectively connected with an identity authentication management 2-1, a user management 2-2, an expert database management 2-6 and an entry management 2-3 and is mainly responsible for providing registration, login and basic information input platforms for experts in various industries (including experts of consulting organizations), and according to different expert excellence fields, the expert information collection provides different registration entries for financial experts 1-6, legal experts 1-7, application architecture experts 1-8 and industry experts 1-9.
Step two: analyzing, processing, storing and managing collected data
The data processing layer 2 is responsible for carrying out effective data extraction and analysis on mass data resources acquired by the data acquisition layer through technologies such as big data processing, data mining and the like, and extracting effective information from the mass data resources: such as general functions, special functions, quality feedback conditions, retrieval amount, industry dynamics, relevant policies and the like of products, and stores and backups information;
the identity authentication management 2-1 is respectively connected with the knowledge input 1-4, the consultation mechanism information acquisition 1-2, the expert information acquisition 1-3 and the payment management 3-3 and is used for performing identity authentication when an expert, a client, a consultation mechanism and a cloud computing platform provider register and log in, so that the safety is improved;
the user management 2-2 is respectively connected with the information acquisition 1-2 of the knowledge consultation mechanism, the expert information acquisition 1-3, the payment management 3-3 and the knowledge input 1-4 and is responsible for providing role and authority management for the client, the expert, the consultation mechanism and the cloud computing platform provider;
the input management 2-3 is respectively connected with the information acquisition 1-2 of the consulting organization, the information acquisition 1-3 of the expert, the payment management 3-3, the knowledge input 1-4 and the database 2-9, is responsible for managing the information input when the expert, the client and the consulting organization register, forms the basic information of the expert and the consulting organization into an expert base, stores the expert base into the cloud database 2-9, and forms the knowledge base which is input by the cloud computing platform provider and is related to the enterprise project into the knowledge base and stores the knowledge base into the cloud database 2-9;
the online consultation management 2-4 is respectively connected with the intelligent question answering assistant 3-4 and the expert database in the database 2-9, and is responsible for providing online consultation service for the client and maintaining the normal online communication of the client: the online communication between the client and the intelligent question-answering assistant and the online communication between the client and an expert or a consulting organization are included;
the knowledge base management 2-5 is respectively connected with the intelligent question answering assistant 3-4, the knowledge base in the database 2-9, the data analysis processing 2-8, the knowledge input 1-4 and the input management 2-3, and is responsible for managing the knowledge base stored in the database 2-9, and comprises the functions of inquiring, editing, adding and deleting knowledge data, modifying the knowledge data and the like;
the expert database management 2-6 is respectively connected with an expert database, an online consultation management 2-4, a consultation mechanism information acquisition 1-2 and an expert information acquisition 1-3 in the database 2-9 and is used for managing the expert database stored in the database 2-9, and the expert database management comprises functions of inquiring, editing, adding and deleting and updating the information of the experts and the consultation mechanism in the expert database;
the private customized management 2-7 is respectively connected with the payment management 3-3, the online consultation management 2-4 and the database 2-9, is responsible for managing cooperation projects between clients and experts and between clients and consultation mechanisms, and performs efficient overall management and control on the whole project, including the functions of project establishment, storage, modification, deletion, query and the like;
the data analysis processing 2-8 is connected with the database 2-9 and is responsible for analyzing, processing, mining and extracting all data of the consultation service platform;
the databases 2 to 9 are respectively connected with an entry management 1 to 4, a knowledge base management 2 to 5, an expert base management 2 to 6, a private customization management 2 to 7, a data analysis processing 2 to 8 and a disaster recovery management 2 to 10, and are responsible for distributed storage of all data in the cloud computing platform: including knowledge base, expert base, project information and other data;
the disaster recovery and backup management 2-10 is connected with the database 2-9 and is used for carrying out disaster recovery backup on daily critical data stored in the database 2-9, and when a disaster occurs, the disaster recovery and backup management 2-10 can recover the data in the database 2-9 by using backup data;
step three: client online search
The intelligent search 3-1 is respectively connected with the intelligent question answering assistant 3-4 and the knowledge base in the database 2-9 and is responsible for providing an independent search entrance for a client;
the online consultation 3-2 provides the client with online consultation in two modes of an intelligent question-answering assistant 3-4 and an expert consultation 3-4;
the intelligent question-answering assistant 3-4 is respectively connected with a knowledge base in a database 2-9 and an online consultation management 2-4, is responsible for carrying out semantic analysis on online messages of the client, carrying out semantic matching, query and reasoning in the knowledge base, pushing the best matching knowledge to the client, and automatically connecting an online expert or a professional organization when the problems of the client cannot be matched;
when a client searches through the intelligent search 3-1, the intelligent question-answering assistant 3-4 carries out semantic analysis on keywords or character strings input by the client, carries out semantic matching, query and reasoning in a knowledge base, pushes the best matching knowledge to the client, if the answer meets the requirement of the client, the retrieval is finished, otherwise, the client replaces the keywords to search again; if the intelligent question-answering assistant 3-4 can not match the knowledge needed by the client in the knowledge base, the intelligent question-answering assistant 3-4 makes a request for the online consulting management 2-4, the online consulting management 2-4 matches the client with an online expert or consulting organization in the expert base of the database 2-9, and online expert consultation is carried out 3-5;
step four: online consultations and private customizations
The expert consultation 3-5 is connected with the online consultation management 2-4 and is responsible for providing online consultation service between the client and the expert or between the client and the professional institution for the client;
the payment management 3-3 is respectively connected with the identity authentication management 2-1, the user management 2-2, the entry management 2-3 and the private customization management 2-7, and is responsible for providing a registration, login and cooperation project information entry platform for a client on one hand and providing a payment entrance for the cost generated in the consultation or project cooperation process of the client on the other hand.
When a client needs to perform online consultation with experts 3-2, online consultation management 2-4 inquires online experts or consultation mechanisms matched with the requirements of the client in an expert database of a database 2-9 according to the requirements of the client and recommends the online consultation to the client; when the client proposes cooperation, the client firstly registers, logs in and pre-pays a certain fee through the payment management 3-3, and simultaneously records basic information of a project, after the private customization management 2-7 detects the prepayment of the client, the basic information of the project is established in the database 2-9 and comprises a project number, project content, information of both parties of project cooperation, project cooperation flow, cost condition and the like, meanwhile, the private customization management 2-7 carries out overall management on the project and comprises functions of storing, modifying, deleting, inquiring and the like of the project, when the project is finished, the client pays off the fee through the payment management 3-3, and the private customization management 2-7 changes the state of the project in the database 2-9 into 'finished'.
The client in the invention not only comprises the client of the medium and small enterprises, but the invention mainly provides the consulting demand service for the client of the medium and small enterprises.
Although the present invention has been described in detail with reference to the preferred embodiments, it will be understood by those skilled in the art that various changes may be made and equivalents may be substituted without departing from the spirit and scope of the invention as defined in the appended claims.
Claims (1)
1. The utility model provides a medium and small enterprise intelligence consultation service platform based on cloud, its characterized in that: the cloud human-computer interface system comprises a data acquisition layer, a data processing layer and a cloud human-computer interface, wherein the data acquisition layer is electrically connected with the data processing layer, and the data processing layer is electrically connected with the cloud human-computer interface;
the data acquisition layer is mainly responsible for acquiring and inputting knowledge, expert information and consulting organization information related to the consulting content of the medium-sized and small enterprises and consists of three parts, namely knowledge acquisition, consulting organization information acquisition and expert information acquisition;
the knowledge acquisition is divided into two parts of knowledge input and network knowledge acquisition and is responsible for acquiring knowledge related to projects through two ways of knowledge input and network knowledge acquisition;
the knowledge input is respectively connected with identity authentication management, user management and input management, and provides a login and knowledge input platform for a cloud computing platform provider;
the network knowledge acquisition is respectively connected with the Internet and data analysis processing;
the consulting organization information acquisition is respectively connected with identity authentication management, user management, expert database management and input management;
the expert information acquisition is respectively connected with identity authentication management, user management, expert database management and entry management and is used for providing a registration, login and basic information input platform for experts in various industries, and according to different expert excellence fields, the expert information acquisition provides different registration entries for financial experts, legal experts, application architecture experts and industry experts;
the data processing layer is responsible for carrying out effective data extraction and analysis on mass data resources acquired by the data acquisition layer through big data processing and data mining technologies, and extracting effective information from the mass data resources; the data processing layer comprises identity authentication management, user management, input management, online consultation management, knowledge base management, expert base management, private customization management, data analysis processing, a database and disaster recovery management;
the identity authentication management is respectively connected with knowledge input, consultation institution information acquisition, expert information acquisition and payment management;
the user management is respectively connected with information acquisition of a knowledge consulting organization, expert information acquisition, payment management and knowledge input;
the input management is respectively connected with the information acquisition of the consulting institution, the information acquisition of experts, the payment management, the knowledge input and the database;
the online consultation management is respectively connected with the intelligent question answering assistant and an expert database in the database;
the knowledge base management is respectively connected with the intelligent question-answering assistant, the knowledge base in the database, the data analysis processing, the knowledge input and the input management;
the expert database management is respectively connected with an expert database in a database, online consultation management, expert information acquisition and consultation mechanism information acquisition;
the private customized management is respectively connected with the payment management, the online consultation management and the database;
the data analysis processing is connected with the database and is responsible for analyzing, processing, mining and extracting all data of the consultation service platform;
the database is respectively connected with input management, knowledge base management, expert base management, private customization management, data analysis processing and disaster recovery management;
the disaster recovery management is connected with the database and used for carrying out disaster recovery backup on the daily critical data stored in the database;
the cloud human-computer interface provides a human-computer interaction platform for the customer; the method comprises intelligent search, online consultation and payment management, wherein the online consultation comprises intelligent question-answering assistants and expert consultation;
the intelligent search is respectively connected with the intelligent question answering assistant and a knowledge base in a database and is responsible for providing an independent search entrance for a client;
the online consultation provides online consultation in two modes of intelligent question answering assistant and expert consultation for the client;
the intelligent question-answering assistant is respectively connected with a knowledge base in a database and online consultation management;
the expert consultation is connected with the online consultation management;
the payment management is respectively connected with identity authentication management, user management, entry management and private customization management, and is in charge of providing a registration, login and cooperation project information entry platform for the client on one hand and providing a payment inlet for the cost generated in the consultation or project cooperation process of the client on the other hand.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910975189.9A CN110765248A (en) | 2019-10-14 | 2019-10-14 | Intelligent consulting service platform for small and medium-sized enterprises based on cloud computing |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910975189.9A CN110765248A (en) | 2019-10-14 | 2019-10-14 | Intelligent consulting service platform for small and medium-sized enterprises based on cloud computing |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110765248A true CN110765248A (en) | 2020-02-07 |
Family
ID=69332360
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910975189.9A Pending CN110765248A (en) | 2019-10-14 | 2019-10-14 | Intelligent consulting service platform for small and medium-sized enterprises based on cloud computing |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN110765248A (en) |
Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111583004A (en) * | 2020-05-11 | 2020-08-25 | 南京迪巴戈软件科技有限公司 | Intelligent financial management tool based on cloud framework |
| CN111667079A (en) * | 2020-06-10 | 2020-09-15 | 王君 | Operation and maintenance service system and method |
| CN112069325A (en) * | 2020-09-01 | 2020-12-11 | 张富平 | Big data processing method based on block chain offline payment and cloud service pushing platform |
| CN113032530A (en) * | 2021-04-26 | 2021-06-25 | 朗动信息咨询（上海）有限公司 | Big data acquisition and analysis-based consultation service system |
| CN113051884A (en) * | 2021-04-01 | 2021-06-29 | 无锡星凝互动科技有限公司 | Automatic accounting and consulting workbench based on time management |
| CN113269534A (en) * | 2021-06-09 | 2021-08-17 | 无锡星凝互动科技有限公司 | Network service platform based on enterprise consultation and construction method |
| CN113672814A (en) * | 2021-08-27 | 2021-11-19 | 哈尔滨至真教育科技有限公司 | Informatization technology consultation service platform |
| CN113780867A (en) * | 2021-09-22 | 2021-12-10 | 北京思宏安信息科技有限公司 | Electric power safety diagnosis platform |
Citations (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102789496A (en) * | 2012-07-13 | 2012-11-21 | 携程计算机技术（上海）有限公司 | Method and system for implementing intelligent response |
| CN104835014A (en) * | 2015-05-21 | 2015-08-12 | 铜仁学院 | Scientific research information service platform for enterprise |
| CN105912846A (en) * | 2016-04-07 | 2016-08-31 | 南京小网科技有限责任公司 | Intelligent medical aid decision making system on basis of cloud computing technique and medical knowledge base technique |
| CN107809479A (en) * | 2017-10-24 | 2018-03-16 | 常熟人大文化科技有限公司 | A kind of internet platform that management consulting service is provided for medium-sized and small enterprises |
| CN109145168A (en) * | 2018-07-11 | 2019-01-04 | 广州极天信息技术股份有限公司 | A kind of expert service robot cloud platform |
| CN109447266A (en) * | 2018-03-12 | 2019-03-08 | 南京农业大学 | A kind of agricultural science and technology service intelligent sorting method based on big data |
| CN109670134A (en) * | 2018-12-25 | 2019-04-23 | 合肥高新云制造研究院 | A kind of business administration and informationization consulting manage platform |
| CN109684532A (en) * | 2018-12-29 | 2019-04-26 | 重庆木舌科技有限公司 | Legal advice service system based on casebook |
-
2019
- 2019-10-14 CN CN201910975189.9A patent/CN110765248A/en active Pending
Patent Citations (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102789496A (en) * | 2012-07-13 | 2012-11-21 | 携程计算机技术（上海）有限公司 | Method and system for implementing intelligent response |
| CN104835014A (en) * | 2015-05-21 | 2015-08-12 | 铜仁学院 | Scientific research information service platform for enterprise |
| CN105912846A (en) * | 2016-04-07 | 2016-08-31 | 南京小网科技有限责任公司 | Intelligent medical aid decision making system on basis of cloud computing technique and medical knowledge base technique |
| CN107809479A (en) * | 2017-10-24 | 2018-03-16 | 常熟人大文化科技有限公司 | A kind of internet platform that management consulting service is provided for medium-sized and small enterprises |
| CN109447266A (en) * | 2018-03-12 | 2019-03-08 | 南京农业大学 | A kind of agricultural science and technology service intelligent sorting method based on big data |
| CN109145168A (en) * | 2018-07-11 | 2019-01-04 | 广州极天信息技术股份有限公司 | A kind of expert service robot cloud platform |
| CN109670134A (en) * | 2018-12-25 | 2019-04-23 | 合肥高新云制造研究院 | A kind of business administration and informationization consulting manage platform |
| CN109684532A (en) * | 2018-12-29 | 2019-04-26 | 重庆木舌科技有限公司 | Legal advice service system based on casebook |
Cited By (10)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111583004A (en) * | 2020-05-11 | 2020-08-25 | 南京迪巴戈软件科技有限公司 | Intelligent financial management tool based on cloud framework |
| CN111667079A (en) * | 2020-06-10 | 2020-09-15 | 王君 | Operation and maintenance service system and method |
| CN112069325A (en) * | 2020-09-01 | 2020-12-11 | 张富平 | Big data processing method based on block chain offline payment and cloud service pushing platform |
| CN112069325B (en) * | 2020-09-01 | 2021-03-23 | 云账户技术(天津)有限公司 | Big data processing method based on block chain offline payment and cloud service pushing platform |
| CN113051884A (en) * | 2021-04-01 | 2021-06-29 | 无锡星凝互动科技有限公司 | Automatic accounting and consulting workbench based on time management |
| CN113032530A (en) * | 2021-04-26 | 2021-06-25 | 朗动信息咨询（上海）有限公司 | Big data acquisition and analysis-based consultation service system |
| CN113032530B (en) * | 2021-04-26 | 2022-05-27 | 朗动信息咨询（上海）有限公司 | Big data acquisition and analysis-based consultation service system |
| CN113269534A (en) * | 2021-06-09 | 2021-08-17 | 无锡星凝互动科技有限公司 | Network service platform based on enterprise consultation and construction method |
| CN113672814A (en) * | 2021-08-27 | 2021-11-19 | 哈尔滨至真教育科技有限公司 | Informatization technology consultation service platform |
| CN113780867A (en) * | 2021-09-22 | 2021-12-10 | 北京思宏安信息科技有限公司 | Electric power safety diagnosis platform |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN110765248A (en) | Intelligent consulting service platform for small and medium-sized enterprises based on cloud computing | |
| CN110795509B (en) | Method and device for constructing index blood-margin relation graph of data warehouse and electronic equipment | |
| US8943087B2 (en) | Processing data from diverse databases | |
| Zhong et al. | Intelligent technologies for information analysis | |
| Luan et al. | Technologies, products, and models supporting knowledge management | |
| Wang et al. | An integrated data analytics process to optimize data governance of non-profit organization | |
| JP2002511160A (en) | Financial planning system to implement relationship and group management | |
| Lau et al. | Design and implementation of an integrated knowledge system | |
| CN110147360A (en) | A kind of data integration method, device, storage medium and server | |
| JP2008511936A (en) | Method and system for semantic identification in a data system | |
| Mochtar et al. | Role of marketing intelligence in making pricing policy in construction | |
| CN111160926A (en) | Intelligent consultation service cloud architecture for small and medium enterprises | |
| CN110968571A (en) | Big data analysis and processing platform for financial information service | |
| CN111400465A (en) | Generation method and device of customer service robot, electronic equipment and medium | |
| Navdeep et al. | Role of big data analytics in analyzing e-Governance projects | |
| Morrison | Organizational memory information systems: Characteristics and development strategies | |
| KR20170094935A (en) | System for providing enterprise information and method | |
| Li et al. | Organization virtualization driven by artificial intelligence | |
| CN113204644B (en) | Government affair encyclopedia construction method based on knowledge graph | |
| Wu et al. | Design and research of insurance survey claims system based on Big Data analysis | |
| CN116342137A (en) | Client data recycling allocation method, device, computer equipment and storage medium | |
| Altarawneh et al. | Business Intelligence and Information System Management: A Conceptual View | |
| Filin et al. | Modern Technologies in Accounting and Tax Accounting | |
| Teng | RETRACTED: Research on Enterprise Economic Management System Based on Computer Big Data Technology | |
| Wiederhold | Value-added Middleware: Mediators |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20200207 |
|
| WD01 | Invention patent application deemed withdrawn after publication |