CN110739054A - Triage consultation management system for medical institutions - Google Patents
Triage consultation management system for medical institutions Download PDFInfo
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- CN110739054A CN110739054A CN201910928161.XA CN201910928161A CN110739054A CN 110739054 A CN110739054 A CN 110739054A CN 201910928161 A CN201910928161 A CN 201910928161A CN 110739054 A CN110739054 A CN 110739054A
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- client
- information
- triage
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- service
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H10/00—ICT specially adapted for the handling or processing of patient-related medical or healthcare data
- G16H10/60—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for patient-specific data, e.g. for electronic patient records
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H80/00—ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring
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- Health & Medical Sciences (AREA)
- Engineering & Computer Science (AREA)
- Medical Informatics (AREA)
- Epidemiology (AREA)
- General Health & Medical Sciences (AREA)
- Primary Health Care (AREA)
- Public Health (AREA)
- Biomedical Technology (AREA)
- Business, Economics & Management (AREA)
- General Business, Economics & Management (AREA)
- Pathology (AREA)
- Medical Treatment And Welfare Office Work (AREA)
Abstract
triage consultation management system for medical institutions comprises a triage unit, wherein the triage unit is used for receiving and registering client information, determining client states and allocating consultation of departments, and comprises the steps of establishing or calling a client information file, acquiring related service willingness from the client information, wherein the service willingness comprises the intention of selecting service items and products in the medical institutions, matching departments of the corresponding service items according to the service willingness or the product purchasing willingness, and generating triage results.
Description
Technical Field
The invention relates to the field of beauty medical institutions, oral medical institutions, special medical institutions, postpartum repair institutions and major health medical institutions, in particular to a triage consultation management system of medical institutions.
Background
In most of the medical industry's institutions today, the concept of intelligent triage will have large-scale pushers in the future for a considerable period of , with a tremendous market growth space.
In the related technology, the design of the triage consultation management system is that the name of a medical service item is obtained according to the symptoms of a patient or a client, the medical service item is found to belong to a certain department, and then a doctor in the department is recommended; or, the doctor is searched according to the department of the regional hospital, and the diagnosis and treatment service is carried out on the patient or the client.
With the rapid development of internet medical treatment, in various applications in the medical industry, such as triage and other applications, corresponding departments need to be manually selected, for the application side of medical institution services, due to different department settings among different medical institutions, after submitting data or creating files, the departments and follow-up personnel need to be recommended and allocated according to the conditions of the applicant, and the conventional manual dispatching method has the disadvantages of slow time efficiency, easy loss of information, low management and circulation efficiency, untimely and incomplete information proofreading, inconvenience in storing and searching files and the like.
Disclosure of Invention
In order to overcome the above-mentioned disadvantages of the existing medical management technology, the present invention aims to provide a triage consultation management system of medical institutions.
The technical scheme adopted by the invention for solving the management technical problem is that the triage consultation management system of medical institutions comprises a triage unit, wherein:
the triage unit is used for receiving and registering client information, determining client states, allocating departments and follow-up personnel to consult service items or products, and comprises the following components:
establishing or calling a customer information file, wherein an object for establishing the customer information file is a new customer, an object for calling the customer information file is an old customer, and the customer information file comprises customer basic information, customer consumption information and a customer state;
determining a client state, wherein the client state comprises a new client natural state, an old client natural state, a web or phone consultation subscription state;
obtaining relevant service willingness from customer information, wherein the customer information is obtained by orally expressing a language or electronically entering by a customer, and the service willingness comprises willingness for selecting service items in medical institutions;
and matching departments and follow-up personnel of the corresponding service items according to the service will, and generating triage results.
As a further improvement of the present invention at , the customer base information in the customer information file includes name information, contact information, identity information, source information, customer category information, height information, weight information, body temperature information, blood pressure information, and portrait information, and customer attached identification information.
As a further improvement of the present invention at , the obtaining of the associated willingness to service from customer information includes obtaining from a spoken language provided by the customer or from customer consumption information.
The improvement of the invention comprises a client, a central processing system and a data acquisition system, wherein the client, the data acquisition system and the triage unit are all connected with the central processing system;
the client is used for checking a client information file;
the data acquisition system is used for acquiring basic information of a client;
the central processing system is used for processing the summary information and issuing commands.
Compared with the prior art, the invention has the beneficial effects that: by establishing the customer information file, corresponding departments and follow-up personnel are obtained from the customer consumption information recorded in the information file, a preliminary triage result is obtained, and meanwhile, the follow-up personnel of the corresponding departments of the triage unit consults the customer to obtain a corresponding triage result.
Detailed Description
The invention will now be further illustrated by reference to the examples :
triage consultation management system of medical institution, comprising a client, a central processing system, a data acquisition system and a triage unit, wherein the client, the data acquisition system and the triage unit are all connected with the central processing system, and wherein:
the client is used for checking a client information file;
the data acquisition system is used for acquiring basic information of a client;
the central processing system is used for processing the summary information and issuing a command;
the triage unit is used for receiving and registering client information, determining client states, allocating departments and follow-up personnel for consultation, and comprises:
establishing or calling a customer information file, wherein an object for establishing the customer information file is a new customer, an object for calling the customer information file is an old customer, and the customer information file comprises customer basic information, customer consumption information and a customer state;
the basic information of the client comprises name, age, gender, birthday, telephone number, mobile phone number, information source, communication address, client identity information and physical sign information of the client, wherein the physical sign information comprises height information, weight information, body temperature information and blood pressure information, and meanwhile, the information of the client which is not listed is supplemented, such as interests and hobbies.
Determining client states, wherein the client states comprise a new client natural state, an old client natural state and a telephone or online network consultation reservation state, the new client natural state is a client coming to a hospital for the first time, the client consumption information is blank, and no consultation record or no consumption record is available, the old client natural state is divided into a double-diagnosis, a re-consumption, a double-check and the like, wherein the double-diagnosis is a client having a record of coming hospital in a client information file, the re-consumption is a client having related recorded consumption information in a client information file and then consulting, the double-check is a client having recorded consumption information in a client information file and being a client completing item service or a client performing treatment course treatment, and the telephone or online consultation reservation state is a state of related conditions and reserved clients after telephone or network consultation.
Obtaining relevant service willingness from customer information, wherein the customer information is obtained by orally expressing a language or electronically entering by a customer, and the service willingness comprises willingness for selecting service items in medical institutions; the obtaining of the relevant service willingness from the customer information includes obtaining from a spoken language provided by the customer or from customer consumption information.
And matching departments and follow-up personnel of the corresponding service items according to the service will, and generating triage results.
After the triage result is obtained, the client is distributed to the corresponding consulting doctor, the client is followed, maintained and developed by the distributed consulting doctor, and other personnel cannot see the client information which is received by the consulting doctor unless the client information has authority.
The consulting doctor is links which are most fully communicated with the client, except for determining a consulting scheme, the consulting doctor or the doctor assistant thereof also needs to carry out information input in the aspects of client name, telephone, address, source, client consulting content, client transaction item, filing of a file case number, recommending operation or treating doctor, registering client return visit condition and the like.
In summary, after reading the present disclosure, those skilled in the art can make various other corresponding changes without creative mental labor according to the technical solutions and concepts of the present disclosure, and all of them are within the protection scope of the present disclosure.
Claims (4)
- The triage consultation management system of medical institutions comprises a triage unit, and is characterized in that:the triage unit is used for receiving and registering client information, determining client state and allocating consultation of departments and follow-up personnel for service of the client, and comprises the following components:establishing or calling a client information file, wherein an object for establishing the client information file is a new client, an object for calling the client information file is an old client, and the client information file comprises client basic information, client consumption information, client consultation information and a client state;determining a client state, wherein the client state comprises a new client natural state, an old client natural state, a web or phone consultation subscription state;obtaining relevant service willingness from customer information, wherein the customer information is obtained by orally expressing a language or electronically entering by a customer, and the service willingness comprises willingness for selecting service items in medical institutions;and matching departments and follow-up personnel of the corresponding service items according to the service will, and generating triage results.
- 2. The triage consultation management system of medical institutions as claimed in claim 1, wherein the basic information of the client in the client information file includes name information, contact information, identity information, source information, client classification information, height information, weight information, body temperature information, blood pressure information, portrait information, and attached identification information of the client.
- 3. The triage consultation management system of medical institutions as claimed in claim 1, wherein the obtaining of the related willingness to service from the customer information comprises obtaining via a spoken language provided by the customer or via customer consumption information.
- 4. The triage consultation management system of medical institutions according to claim 1, further comprising a client, a central processing system and a data acquisition system, wherein the client, the data acquisition system and the triage unit are all connected with the central processing system;the client is used for checking a client information file;the data acquisition system is used for acquiring basic information and consumption information of a client;the central processing system is used for processing the summary information and issuing commands. The central processing system is not limited to a locally deployed server system, but also includes a network cloud server system mode.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910928161.XA CN110739054A (en) | 2019-09-28 | 2019-09-28 | Triage consultation management system for medical institutions |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910928161.XA CN110739054A (en) | 2019-09-28 | 2019-09-28 | Triage consultation management system for medical institutions |
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| Publication Number | Publication Date |
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| CN110739054A true CN110739054A (en) | 2020-01-31 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201910928161.XA Pending CN110739054A (en) | 2019-09-28 | 2019-09-28 | Triage consultation management system for medical institutions |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113378521A (en) * | 2021-05-28 | 2021-09-10 | 广州快批信息科技有限公司 | Automatic visit record filling method and device based on work daily report and storage medium |
Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20130060576A1 (en) * | 2011-08-29 | 2013-03-07 | Kevin Hamm | Systems and Methods For Enabling Telemedicine Consultations and Patient Referrals |
| CN108256024A (en) * | 2018-01-10 | 2018-07-06 | 链家网（北京）科技有限公司 | A kind of source of houses recommends method |
| CN108648812A (en) * | 2018-05-15 | 2018-10-12 | 于海松 | Reservation system is seeked advice from a kind of beauty and shaping line |
| CN110211673A (en) * | 2019-06-05 | 2019-09-06 | 飞救医疗科技（北京）有限公司 | Intelligent diagnosis method and system |
-
2019
- 2019-09-28 CN CN201910928161.XA patent/CN110739054A/en active Pending
Patent Citations (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20130060576A1 (en) * | 2011-08-29 | 2013-03-07 | Kevin Hamm | Systems and Methods For Enabling Telemedicine Consultations and Patient Referrals |
| CN108256024A (en) * | 2018-01-10 | 2018-07-06 | 链家网（北京）科技有限公司 | A kind of source of houses recommends method |
| CN108648812A (en) * | 2018-05-15 | 2018-10-12 | 于海松 | Reservation system is seeked advice from a kind of beauty and shaping line |
| CN110211673A (en) * | 2019-06-05 | 2019-09-06 | 飞救医疗科技（北京）有限公司 | Intelligent diagnosis method and system |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN113378521A (en) * | 2021-05-28 | 2021-09-10 | 广州快批信息科技有限公司 | Automatic visit record filling method and device based on work daily report and storage medium |
| CN113378521B (en) * | 2021-05-28 | 2023-10-13 | 广州快批信息科技有限公司 | Automatic filling method, device and storage medium for visit record based on working daily report |
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Application publication date: 20200131 |