CN110706430A - Automatic calling method, device and system - Google Patents
Automatic calling method, device and system Download PDFInfo
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- CN110706430A CN110706430A CN201810749407.2A CN201810749407A CN110706430A CN 110706430 A CN110706430 A CN 110706430A CN 201810749407 A CN201810749407 A CN 201810749407A CN 110706430 A CN110706430 A CN 110706430A
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- serial server
- call
- fault
- completion message
- task completion
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- G—PHYSICS
- G08—SIGNALLING
- G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
- G08B7/00—Signalling systems according to more than one of groups G08B3/00 - G08B6/00; Personal calling systems according to more than one of groups G08B3/00 - G08B6/00
- G08B7/06—Signalling systems according to more than one of groups G08B3/00 - G08B6/00; Personal calling systems according to more than one of groups G08B3/00 - G08B6/00 using electric transmission, e.g. involving audible and visible signalling through the use of sound and light sources
- G08B7/068—Signalling systems according to more than one of groups G08B3/00 - G08B6/00; Personal calling systems according to more than one of groups G08B3/00 - G08B6/00 using electric transmission, e.g. involving audible and visible signalling through the use of sound and light sources calling personnel in a restaurant, e.g. waiter call
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0631—Management of faults, events, alarms or notifications using root cause analysis; using analysis of correlation between notifications, alarms or events based on decision criteria, e.g. hierarchy, tree or time analysis
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
- H04L41/06—Management of faults, events, alarms or notifications
- H04L41/0654—Management of faults, events, alarms or notifications using network fault recovery
- H04L41/0663—Performing the actions predefined by failover planning, e.g. switching to standby network elements
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
- H04L67/1001—Protocols in which an application is distributed across nodes in the network for accessing one among a plurality of replicated servers
- H04L67/1004—Server selection for load balancing
- H04L67/1008—Server selection for load balancing based on parameters of servers, e.g. available memory or workload
Abstract
The disclosure provides an automatic calling method, device and system, and relates to the field of information processing. The method comprises the following steps: receiving a task completion message sent by a user terminal, wherein the task completion message comprises a calling receiver identifier; the task completion message is converted into a serial signal by the available serial server and then is input to the corresponding call transmitter, so that the call transmitter sends a call instruction to the corresponding call receiver according to the call receiver identifier.
Description
Technical Field
The present disclosure relates to the field of information processing, and in particular, to an automatic calling method, apparatus, and system.
Background
During online catering activities, staff can use manual number calling device to remind customers to take meals in time after meals. For example, after the customer orders the meal, a task list receipt is generated for kitchen staff to record ordering details and a flight number of the customer, meanwhile, staff send the flight list (calling device) corresponding to the customer, and after the meal is finished, the meal delivery staff manually inputs the flight number on the task list receipt at a flight list transmitter to remind the customer to take the meal.
Disclosure of Invention
The inventor has recognized that there is a high concentration of dining for the user, but the clerk manually enters the caller number of the customer, reminding the customer to take the meal, making the meal less efficient, and there is also a risk that entering the wrong number results in the customer making a blank trip.
The technical problem to be solved by the present disclosure is to provide an automatic calling method, apparatus and system, which can improve task completion efficiency.
According to an aspect of the present disclosure, an automated calling method is provided, including: receiving a task completion message sent by a user terminal, wherein the task completion message comprises a calling receiver identifier; the task completion message is converted into a serial signal by the available serial server and then input to the corresponding call transmitter, so that the call transmitter sends a call instruction to the corresponding call receiver according to the call receiver identifier.
Optionally, the method further comprises: and inquiring the load balancing routing table, and sending the task completion message to the available serial server with the minimum load task.
Optionally, the method further comprises: and if the receipt information returned by the serial server is not received within preset time, determining that the serial server fails, re-inquiring the load balancing routing table to determine an available serial server, and sending a task completion message to the available serial server.
Optionally, the method further comprises: and writing the fault serial server into a fault information table.
Optionally, the method further comprises: reading a fault information table every other preset time; if the frequency of writing the fault information table into the fault serial server is determined to exceed the preset frequency, sending a test instruction to the fault serial server so as to detect the state of the fault serial server; and if the failed serial server has no receipt, setting the state of the failed server in the load balancing routing table as unavailable.
Optionally, the task completion message is sent to the available serial server through the socket interface.
Optionally, the task completion message further includes a task result extraction slot.
According to another aspect of the present disclosure, there is also provided an automated calling device, including: the system comprises a receiving unit, a processing unit and a processing unit, wherein the receiving unit is used for receiving a task completion message sent by a user terminal, and the task completion message comprises a calling receiver identifier; and the message sending unit is used for converting the task completion message into a serial signal through the available serial server and then inputting the serial signal to the corresponding call transmitter so that the call transmitter can send a call instruction to the corresponding call receiver according to the call receiver identifier.
Optionally, the apparatus further comprises: the load balancing unit is used for determining the load of the available serial server by inquiring the load balancing routing table; the message sending unit is also used for sending the task completion message to the available serial server with the minimum load task.
Optionally, the apparatus further comprises: the receipt receiving unit is used for determining that the serial server fails if receipt information returned by the serial server is not received within preset time; the message sending unit is further configured to re-query the load balancing routing table to determine an available serial server, and send a task completion message to the available serial server.
Optionally, the apparatus further comprises: and the fault writing unit is used for writing the fault serial server into the fault information table.
Optionally, the apparatus further comprises: the fault monitoring module is used for reading the fault information table every preset time, and if the fact that the number of times of writing the fault information table into the fault serial server exceeds the preset number of times is determined, a test instruction is sent to the fault serial server so as to detect the state of the fault serial server; and the fault processing module is used for setting the fault server state in the load balancing routing table as unavailable if the fault serial server has no receipt.
Optionally, the message sending unit is configured to send the task completion message to the available serial server through the socket interface.
Optionally, the task completion message further includes a task result extraction slot.
According to another aspect of the present disclosure, there is also provided an automated calling device, including: a memory; and a processor coupled to the memory, the processor configured to perform the automated call method as described above based on instructions stored in the memory.
According to another aspect of the present disclosure, an automatic calling system is further provided, which includes a serial server, a call transmitter, and the automatic calling apparatus; the serial server is used for converting the task completion message into a serial signal and then inputting the serial signal to the corresponding call transmitter; the call transmitter is used for sending a call instruction to the corresponding call receiver according to the call receiver identifier.
Optionally, the system further comprises: and the user terminal is used for scanning the task list information containing the calling receiver identification so as to inform the staff of completing the task in the task list, and sending the task completion message to the automatic calling device after the staff completes the task in the task list.
According to another aspect of the present disclosure, a computer-readable storage medium is also proposed, on which computer program instructions are stored, which instructions, when executed by a processor, implement the steps of the automated call method described above.
Compared with the prior art, the task completion message is sent to the available serial server in the embodiment of the disclosure, so that the serial server converts the task completion message into the serial signal and then inputs the serial signal to the corresponding call transmitter, and the call transmitter sends the call instruction to the corresponding call receiver according to the call receiver identifier, thereby improving the task completion efficiency.
Other features of the present disclosure and advantages thereof will become apparent from the following detailed description of exemplary embodiments thereof, which proceeds with reference to the accompanying drawings.
Drawings
The accompanying drawings, which are incorporated in and constitute a part of this specification, illustrate embodiments of the disclosure and together with the description, serve to explain the principles of the disclosure.
The present disclosure may be more clearly understood from the following detailed description, taken with reference to the accompanying drawings, in which:
fig. 1 is a flow chart of an embodiment of an automated calling method of the present disclosure.
Fig. 2 is a flow chart illustrating another embodiment of the automated calling method of the present disclosure.
Fig. 3 is a flowchart illustrating an automated calling method according to another embodiment of the present disclosure.
Fig. 4 is a schematic structural diagram of an embodiment of an automated paging device according to the present disclosure.
Fig. 5 is a schematic structural diagram of another embodiment of the automated paging device of the present disclosure.
Fig. 6 is a schematic structural diagram of still another embodiment of the automated paging device of the present disclosure.
Fig. 7 is a schematic structural diagram of another embodiment of the automated paging device of the present disclosure.
Fig. 8 is a schematic structural diagram of an embodiment of the automated paging system of the present disclosure.
Detailed Description
Various exemplary embodiments of the present disclosure will now be described in detail with reference to the accompanying drawings. It should be noted that: the relative arrangement of the components and steps, the numerical expressions, and numerical values set forth in these embodiments do not limit the scope of the present disclosure unless specifically stated otherwise.
Meanwhile, it should be understood that the sizes of the respective portions shown in the drawings are not drawn in an actual proportional relationship for the convenience of description.
The following description of at least one exemplary embodiment is merely illustrative in nature and is in no way intended to limit the disclosure, its application, or uses.
Techniques, methods, and apparatus known to those of ordinary skill in the relevant art may not be discussed in detail but are intended to be part of the specification where appropriate.
In all examples shown and discussed herein, any particular value should be construed as merely illustrative, and not limiting. Thus, other examples of the exemplary embodiments may have different values.
It should be noted that: like reference numbers and letters refer to like items in the following figures, and thus, once an item is defined in one figure, further discussion thereof is not required in subsequent figures.
For the purpose of promoting a better understanding of the objects, aspects and advantages of the present disclosure, reference is made to the following detailed description taken in conjunction with the accompanying drawings.
Fig. 1 is a flow chart of an embodiment of an automated calling method of the present disclosure. The method may be performed by a caller program server.
In step 110, a task completion message sent by the user terminal is received, where the task completion message includes a call receiver identifier, and the task completion message is, for example, a meal completion message. The user terminal is for example a handheld device such as a PDA and the call receiver identification is for example a flying disc number.
In one embodiment, the user terminal scans the job ticket information including the call receiver identifier to notify the worker of completing the job in the job ticket, and after the worker completes the job in the job ticket, a job completion message is sent to the number caller program server through the user terminal.
In step 120, the task completion message is converted into a serial signal by the available serial server and then input to the corresponding call transmitter, so that the call transmitter sends a call instruction to the corresponding call receiver according to the call receiver identifier.
In order to solve the problem of automatically inputting the instruction information of the call transmitter, a serial server device is required to be added. The manual input of the calling receiver identification action is converted into the input of a program in a socket mode through a serial server, and an instruction is transmitted to a calling transmitter through a serial port line to complete a calling task. The serial server can use a WIFI access in-store router, and can also use a network cable access router after a fixed IP address is distributed.
In the embodiment, the task completion message is sent to the available serial server, so that the serial server converts the task completion message into a serial signal and inputs the serial signal to the corresponding call transmitter, and the call transmitter sends a call instruction to the corresponding call receiver according to the call receiver identifier, thereby improving the task completion efficiency.
In one embodiment, the task completion message further includes task result extraction port information, for example, including meal delivery port information, and the serial server is deployed through WIFI or internet access, and can be deployed at any position of a building, so that comprehensive coverage can be achieved, and thus all ports distributed differently in the same building can use one set of equipment.
Fig. 2 is a flow chart illustrating another embodiment of the automated calling method of the present disclosure.
In step 210, a task completion message sent by the user terminal is received, wherein the task completion message includes a call receiver identifier.
In step 220, the load balancing routing table is queried, and the task completion message is sent to the available serial server with the smallest load task, so that the serial server converts the task completion message into a serial signal and inputs the serial signal to the corresponding call transmitter, wherein the call transmitter sends a call instruction to the corresponding call receiver according to the call receiver identifier. For example, the load balancing routing table is inquired to determine the load condition of the available serial servers, a polling algorithm is adopted, socket connection is used, the task completion message is sent to the corresponding serial servers, and the pressure of the serial servers is reduced. In addition, the task completion message can be sent to the serial server with the best signal according to the distribution condition of the shelves.
In step 230, it is determined whether the serial port server returns the receipt information within the predetermined time, if yes, step 210 is executed, otherwise, step 240 is executed.
In step 240, it is determined that the serial server is faulty, the load balancing routing table is re-queried to determine an available serial server, and a task completion message is sent to the available serial server.
In step 250, the failed serial server is written into the failure information table. The IP address and the fault reason of the fault serial server can be written into the fault information table. The fault information table and the load balancing routing table may be provided in a load balancing information database.
In step 260, the fault information table is read every predetermined time. Wherein, the fault information table can be read every predetermined time according to the configured working time period.
In step 270, if it is determined that the number of times of writing the fault information table into the faulty serial server exceeds the predetermined number of times, a test instruction is sent to the faulty serial server, so as to detect the state of the faulty serial server.
In step 280, if the failed serial server has no receipt, the failed server status in the load balancing routing table is set as unavailable. In addition, fault short messages can be sent to corresponding operation and maintenance personnel.
In the embodiment, the load balancing routing table is inquired, and the task completion message is sent to the available serial server with the minimum load task, so that the pressure of the serial server can be reduced. In addition, after the task completion message is sent to the serial server, if the serial server does not return the receipt information, the task completion message is sent to other available serial servers again, so that the success rate of message sending is improved, and the problem of single machine failure is solved.
The embodiment of the disclosure can be applied to the fields of catering, bank number calling, hospital number calling and the like, and the catering field is taken as an example for introduction below.
Fig. 3 is a flowchart illustrating an automated calling method according to another embodiment of the present disclosure.
In step 310, the handheld terminal scans the flight number on the ticket of the code order, that is, scans the two-dimensional code or the bar code printed by the dining code, and informs the staff of completing the dining operation. Because handheld terminals such as a PDA and the like are adopted to scan the meal, the meal delivery staff do not need to care about the deployment position of the flying disc signal transmitter, and only need to scan the meal.
At step 320, the handheld terminal sends a meal message to the caller program server. The meal delivery message comprises a flying disc number and meal delivery file information.
In step 330, the number caller program server queries the load balancing routing table and sends the meal message to different serial servers using a polling algorithm according to the available serial servers. Therefore, the flying disc number manually input is converted into a socket mode input by using a program through a serial server, and the wrong meal number is prevented from being input. The serial server is accessed to the in-store router through WIFI or a network port.
In step 340, the serial server transmits the meal delivery information to the flying disc signal transmitter through the serial line.
In step 350, the flying disc signal transmitter transmits meal delivery information to the corresponding flying disc according to the flying disc number. The frisbee begins to shake, reminds the customer to get the meal in time. And the customer gets the meal from the corresponding notch according to the display content of the frisbee.
In the embodiment, the traditional manual meal input mode is changed, the meal is scanned by using the handheld device instead, and the meal information is sent to the corresponding flying disc signal transmitter through the serial server by the number calling program server. The efficiency of staff's meal delivery can be improved to avoid the wrong meal delivery number problem of input.
In addition, in the prior art, if a user wants to order at a well-known ordering slot, a set of equipment needs to be installed at each slot, which results in increased cost for offline stores, otherwise, the user needs to order at a uniform slot, which results in limited slots and layout positions of the ordered dishes. In this embodiment, the meal delivery information includes the meal fetching port information, and the serial server is deployed through WIFI or internet access and can be deployed at any position of a building, so that multiple ports can freely deliver meals at any position by using one set of equipment, and the meal delivery position is not limited any more.
In the prior art, once a problem occurs in meal delivery equipment, the meal delivery equipment must be manually processed, and standby equipment is found to replace the meal delivery equipment, so that meal delivery service is influenced in the period. In another embodiment of the present disclosure, in order to solve the problem that a single machine fault affects the in-store meal delivery service, for each sent call instruction, all the return instructions are verified, and the number caller program server determines whether the receipt information returned by the serial server is received within a predetermined time, if so, the sending is successful, otherwise, the number caller program server writes the faulty serial server into the fault information table, and sends the meal delivery task to the available serial server.
The program server of the number calling device reads the fault information table every preset time, and the working time of a general restaurant is 9: 00-21: 00, for example, reading the fault information table every three minutes, if the serial server alarms for three times or more within three minutes, trying to send a test instruction to the serial server, and detecting the state of the serial server. If the receipt is not received, the state of the serial port server corresponding to the load routing list is changed into unavailable, and meanwhile, an alarm short message is sent to corresponding operation and maintenance personnel.
In the embodiment, fault monitoring is added, the effect of automatic switching of dual-computer hot standby is achieved, the availability of the meal delivery service is ensured, and the problem of single-computer fault is solved.
Fig. 4 is a schematic structural diagram of an embodiment of an automated paging device according to the present disclosure. The automated calling device may be a caller program server, including a message receiving unit 410 and a message sending unit 420.
The message receiving unit 410 is configured to receive a task completion message sent by the user terminal, where the task completion message includes a call receiver identifier. The user terminal is for example a handheld device such as a PDA and the call receiver identification is for example a flying disc number. In one embodiment, the job ticket information including the call receiver identifier is scanned by the user terminal to inform the staff member of the completion of the job in the job ticket, and after the staff member completes the job in the job ticket, a job completion message is transmitted to the message receiving unit 410 through the user terminal.
The message sending unit 420 is configured to convert the task completion message into a serial signal through the available serial server and input the serial signal to the corresponding call transmitter, so that the call transmitter sends a call instruction to the corresponding call receiver according to the call receiver identifier. For example, the message sending unit 420 sends the task completion message to the available serial server through the socket interface. The serial server transmits the instruction to the call transmitter through the serial line to complete the call task. The serial server can use a WIFI access in-store router, and can also use a network cable access router after a fixed IP address is distributed.
In the embodiment, the task completion message is sent to the available serial server, so that the serial server converts the task completion message into a serial signal and inputs the serial signal to the corresponding call transmitter, and the call transmitter sends a call instruction to the corresponding call receiver according to the call receiver identifier, thereby improving the task completion efficiency.
In one embodiment, the task completion message further comprises task result extraction port information, and the serial server can be deployed at any position of a building due to the fact that the serial server is deployed through WIFI or a network port, so that comprehensive coverage can be achieved, and all ports distributed in different positions of the same building can use one set of equipment.
Fig. 5 is a schematic structural diagram of another embodiment of the automated paging device of the present disclosure. The automatic calling device comprises a load balancing unit 510 besides the message receiving unit 410 and the message sending unit 420, wherein the load balancing unit 510 is configured to determine a load of an available serial server by querying a load balancing routing table. The message sending unit 420 is configured to send the task completion message to the available serial server with the smallest load task. For example, the message sending unit 420 uses a polling algorithm and socket connection to send the task completion message to the corresponding serial server, so as to reduce the pressure of the serial server.
In another embodiment of the present disclosure, the automatic calling device may further include a receipt receiving unit 520, configured to determine that the serial server fails if no receipt information returned by the serial server is received within a predetermined time; the message sending unit 420 is further configured to re-query the load balancing routing table to determine an available serial server, and send a task completion message to the available serial server.
In another embodiment of the present disclosure, the automated calling device further includes a failure writing unit 530, a failure monitoring module 540, and a failure processing module 550.
The failure writing unit 530 is configured to write the failed serial server into the failure information table. The IP address and the fault reason of the fault serial server can be written into the fault information table.
The fault monitoring module 540 is configured to read the fault information table every predetermined time, and send a test instruction to the faulty serial server if it is determined that the number of times that the faulty serial server writes in the fault information table exceeds the predetermined number of times, so as to detect the state of the faulty serial server. Wherein, the fault information table can be read every predetermined time according to the configured working time period. For example, reading the fault information table every three minutes, if the serial server alarms for three or more times within three minutes, trying to send a test instruction to the serial server, and detecting the state of the serial server.
The failure processing module 550 is configured to set the state of the failed serial server in the load balancing routing table as unavailable if the failed serial server has no receipt.
In the above embodiment, the effect of automatic switching between the dual-computer hot standby can be achieved, and the success rate of task completion is improved.
Fig. 6 is a schematic structural diagram of still another embodiment of the automated paging device of the present disclosure. The automated calling device includes a memory 610 and a processor 620, wherein:
the memory 610 may be a magnetic disk, flash memory, or any other non-volatile storage medium. The memory is used to store instructions in the embodiments corresponding to fig. 1-3. Processor 620 is coupled to memory 610 and may be implemented as one or more integrated circuits, such as a microprocessor or microcontroller. The processor 620 is configured to execute instructions stored in the memory.
In one embodiment, as also shown in FIG. 7, the automated calling device 700 includes a memory 710 and a processor 720. Processor 720 is coupled to memory 710 by BUS 730. The automated calling device 700 may be coupled to an external storage device 750 via a storage interface 740 for accessing external data, and may be coupled to a network or another computer system (not shown) via a network interface 760, which will not be described in detail herein.
In this embodiment, the data instructions are stored in the memory, and the processor processes the data instructions, so that the task completion efficiency can be improved.
Fig. 8 is a schematic structural diagram of an embodiment of the automated paging system of the present disclosure. The automated call system includes an automated call device 810, a serial server 820, and a call transmitter 830. The automatic calling device 810 may be a number caller program server, and has been described in detail in the above embodiments.
The serial server 820 is configured to convert the task completion message into a serial signal and input the serial signal to the corresponding call transmitter 830, for example, input the serial signal to the call transmitter 830 through a serial line. Meanwhile, the serial server 820 also returns response receipt information to the automatic calling device 810, so that the automatic calling device 810 judges whether the serial server 820 fails. The serial server 820 can access the router through WIFI or a network cable, and thus, the arrangement position is not limited.
The call transmitter 830 is configured to transmit a call instruction to a corresponding call receiver according to the call receiver identifier. The call receiver may vibrate or otherwise alert the customer.
In the embodiment, the manual input of the identification action of the call receiver is converted into the input in a socket mode by using a program through a serial server, and an instruction is transmitted to the call transmitter through a serial line, so that a call task is completed, the task completion rate is improved, and the problem of manual input error is avoided.
In another embodiment of the present disclosure, the automated call system further includes a user terminal 840 for scanning the job ticket information including the call receiver identification to notify the worker of the completion of the task in the job ticket, and sending a task complete message to the automated call device 810 after the worker completes the task in the job ticket. The user terminal 840 is a handheld terminal such as a PDA.
In another embodiment, a computer-readable storage medium has stored thereon computer program instructions which, when executed by a processor, implement the steps of the method in the corresponding embodiment of fig. 1-3. As will be appreciated by one skilled in the art, embodiments of the present disclosure may be provided as a method, apparatus, or computer program product. Accordingly, the present disclosure may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present disclosure may take the form of a computer program product embodied on one or more computer-usable non-transitory storage media (including, but not limited to, disk storage, CD-ROM, optical storage, and the like) having computer-usable program code embodied therein.
The present disclosure is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the disclosure. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
Thus far, the present disclosure has been described in detail. Some details that are well known in the art have not been described in order to avoid obscuring the concepts of the present disclosure. It will be fully apparent to those skilled in the art from the foregoing description how to practice the presently disclosed embodiments.
Although some specific embodiments of the present disclosure have been described in detail by way of example, it should be understood by those skilled in the art that the foregoing examples are for purposes of illustration only and are not intended to limit the scope of the present disclosure. It will be appreciated by those skilled in the art that modifications may be made to the above embodiments without departing from the scope and spirit of the present disclosure. The scope of the present disclosure is defined by the appended claims.
Claims (18)
1. An automated calling method, comprising:
receiving a task completion message sent by a user terminal, wherein the task completion message comprises a calling receiver identifier;
and converting the task completion message into a serial signal through an available serial server and then inputting the serial signal to a corresponding call transmitter so that the call transmitter can send a call instruction to a corresponding call receiver according to the call receiver identifier.
2. The automated calling method of claim 1, further comprising:
and inquiring a load balancing routing table, and sending the task completion message to an available serial server with the minimum load task.
3. The automated calling method of claim 2, further comprising:
and if the receipt information returned by the serial server is not received within preset time, determining that the serial server fails, re-inquiring the load balancing routing table to determine an available serial server, and sending the task completion message to the available serial server.
4. The automated calling method of claim 3, further comprising:
and writing the fault serial server into a fault information table.
5. The automated calling method of claim 4, further comprising:
reading the fault information table at preset time intervals;
if the frequency of writing the fault information table into the fault serial server is determined to exceed the preset frequency, sending a test instruction to the fault serial server so as to detect the state of the fault serial server;
and if the failed serial server has no receipt, setting the state of the failed server in the load balancing routing table as unavailable.
6. The automated calling method of claim 1 wherein,
and sending the task completion message to an available serial server through a socket interface.
7. The automated calling method of any of claims 1-6,
the task completion message also contains a task result extraction slot.
8. An automated calling device comprising:
a message receiving unit, configured to receive a task completion message sent by a user terminal, where the task completion message includes a call receiver identifier;
and the message sending unit is used for converting the task completion message into a serial signal through an available serial server and then inputting the serial signal to the corresponding call transmitter so that the call transmitter can send a call instruction to the corresponding call receiver according to the call receiver identifier.
9. The automated call device according to claim 8, further comprising:
the load balancing unit is used for determining the load of the available serial server by inquiring the load balancing routing table;
and the message sending unit is also used for sending the task completion message to an available serial server with the minimum load task.
10. The automated call device according to claim 9, further comprising:
the receipt receiving unit is used for determining that the serial server fails if receipt information returned by the serial server is not received within preset time;
the message sending unit is further configured to re-query the load balancing routing table to determine an available serial server, and send the task completion message to the available serial server.
11. The automated call device according to claim 10, further comprising:
and the fault writing unit is used for writing the fault serial server into the fault information table.
12. The automated call device according to claim 11, further comprising:
the fault monitoring module is used for reading the fault information table every preset time, and if the fact that the number of times of writing the fault information table into the fault serial server exceeds the preset number of times is determined, a test instruction is sent to the fault serial server so as to detect the state of the fault serial server;
and the fault processing module is used for setting the fault server state in the load balancing routing table as unavailable if the fault serial server has no receipt.
13. The automated call device according to claim 8,
and the message sending unit is used for sending the task completion message to an available serial server through a socket interface.
14. The automated calling device of any of claims 8-13,
the task completion message also contains a task result extraction slot.
15. An automated calling device comprising:
a memory; and
a processor coupled to the memory, the processor configured to perform the automated call method of any of claims 1-7 based on instructions stored in the memory.
16. An automated calling system comprising a serial server, a call transmitter, and the automated calling device of any one of claims 8-15;
the serial server is used for converting the task completion message into a serial signal and then inputting the serial signal to the corresponding call transmitter;
the call transmitter is used for sending a call instruction to the corresponding call receiver according to the call receiver identifier.
17. The automated call system of claim 16, further comprising:
and the user terminal is used for scanning the task list information containing the calling receiver identification so as to inform the staff of completing the task in the task list, and sending the task completion message to the automatic calling device after the staff completes the task in the task list.
18. A computer readable storage medium having stored thereon computer program instructions which, when executed by a processor, implement the steps of the automated call method of any one of claims 1 to 7.
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