CN110675024A - Intelligent information interaction processing system and method for last mile of express delivery - Google Patents
Intelligent information interaction processing system and method for last mile of express delivery Download PDFInfo
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Abstract
The invention belongs to the technical field of logistics information processing, and discloses an intelligent information interaction processing system and method for the last mile of express delivery.A smart express box is used for reporting the position of express in the box to a human-friendly interaction APP, and simultaneously has the functions of receiving a relevant instruction to the human-friendly interaction APP, and performing express delivery, express pickup and express information reporting operations; the system comprises a human-based interactive APP for realizing functions of couriers dispatching, customer service, shared dispatching, social contact and information; the cloud server is used for storing and saving express information in each express box; and finishing an optimal distribution path planning algorithm. The invention enables express delivery to be carried out without seriously depending on human memory and working experience of express delivery personnel, improves the efficiency of express delivery, reduces the probability of lost express and delivery errors, lightens the working burden of the express delivery personnel, avoids economic loss caused by a plurality of emergency conditions, and perfectly solves the industrial pain point of the existing final-kilometer delivery.
Description
Technical Field
The invention belongs to the technical field of logistics information processing, and particularly relates to an intelligent information interaction processing system and method for the last mile of express delivery.
Background
Currently, the closest prior art: at the present stage, the last kilometer of distribution is mainly completed by depending on a large amount of labor cost, and the distribution is mainly completed in five steps: (1) distributing in a pile: after the distributed express items are pulled back to distribution network points by a distribution center, each express delivery person carries out primary piece division stacking on all the express items together, the express items in the corresponding area of each person are divided, then each express delivery person starts distribution scanning in the express delivery pile, and in the process, all the express items are divided into more accurate small piles according to the distribution sequence, are sequentially arranged, and are subjected to secondary detailed stacking; the workload of the process is large, two times of piling are required, the second time of piling is more detailed, the piling completely depends on personal experience, the time of the first time of piling is about 25 minutes, the second time of piling is about 40 minutes, the light twice of piling accounts for 25% of the workload of dispatching, the process can not be in contact with a client in advance, no way is available for knowing whether the express mail can be successfully dispatched, and the idle work of the pulled out express mail can be increased. (2) Loading: after the process is separated, couriers need to load according to the current discharging sequence. In the loading process, manually recording the distribution of the express items, loading the large and small express items together, and reasonably planning the utilization of loading space by combining the dispatching sequence according to the sizes of the express items so as to facilitate the process of searching the express items in the subsequent dispatch; the process generally takes 30 minutes, which accounts for more than 10% of work load of sending, loading is completely dependent on experience, memory of express distribution is completely dependent on personal mental power, express is completely dependent on transportation when being searched on a whole vehicle, in this case, the sending efficiency is completely related to personal experience, and if an express is to be taken in advance in the sending process, the express needs to be found on the whole vehicle, so that the original sorting is disturbed, and the subsequent sending is more troublesome; the large and small pieces are mutually extruded, so that two pieces are easily omitted in the piece sending process, the condition of running back is caused, and the piece sending efficiency is greatly influenced; when a certain piece is unsuccessfully delivered, the piece is still placed in a large pile, the subsequent delivery efficiency is also influenced, and express items requiring the change of the delivery time by customers are easy to forget or cannot be found, and the like. (3) And (3) contacting the client: when a courier arrives at a certain place according to the familiarity of a stacking area and a route, the courier searches couriers around a next lower point from a vehicle according to the memory of the courier, the process firstly requires the courier to roughly remember the distribution of each courier, searches the couriers on the vehicle for the next time, and if the couriers cannot be searched for the couriers, the couriers are possibly missed; after finding the determined express, the express inputs a telephone number to dial the telephone of the client to communicate a specific express sending mode according to the information on the bill; firstly, the process requires that the bill information is clear and accurate, if the original polluted invisible information is not feasible, the time for a salesman to input a mobile phone number is long and not necessarily accurate, and a customer can not answer a call in real time, and some calls can not be connected, so that the problem can be solved to the maximum extent by contacting the addressees in advance, the order is sent to the home or waits for self-taking after the call is made, the time spent on waiting for the call is longer, the efficiency is lower, the process generally accounts for about 40% of the sending time, and the workload is very large. (4) Delivering: after the express delivery person and the addressee communicate well, the express delivery is carried out in a well determined mode, the delivery is mainly carried out at home or carried by themselves, the process accounts for about 20% of the delivery time, if regional attributes can be divided in advance in the express delivery process, a proper express delivery mode can be obtained conveniently, the property division is mainly 1, residential areas 2, office areas 3, industrial factory areas 4, store and shop areas and the like, different regional attributes have corresponding delivery characteristics, experience which can not be directly mastered by novices is almost achieved, if the express delivery area can be divided in advance, the express delivery can be directly presented to the express delivery person in an online route planning and express delivery mode, and the express delivery efficiency is improved. (5) Signing and making a question piece: after delivery is completed, the express delivery which is successfully delivered at the current time is signed for receipt, the express delivery which is not successfully delivered is taken as a problem piece, and the problem piece is sent to a clerk for message treatment, wherein the process accounts for about 5% of the delivery time; if the receiver directly feeds back the condition when sending the mail, the receiver can directly sign for the abnormal mail, the corresponding signing yield is improved, the problem part does not need to be sent to the clerk independently to leave a message, and the background can directly leave the message.
Meanwhile, companies such as the Jingdong and the Yifeng also put forward unmanned aerial vehicle delivery vehicles and logistics unmanned aerial vehicles for solving the last kilometer of delivery problems, but the technologies are immature and are not suitable for the current actual situation.
In summary, the problems of the prior art are as follows:
(1) the existing delivery process is completely completed by manpower, the efficiency is low, the delivery error and piece loss probability is high, and the customer experience is poor.
(2) The existing dispatch has strong dependence on the work experience of the courier, the courier cannot smoothly complete the dispatch task, and once the courier cannot normally work due to an accident, the courier overstocks the courier, and huge economic loss is brought.
(3) The delivery behaviors of the existing couriers are not unified and standardized, external information interaction is hardly generated in the delivery process, the whole industry presents the current situations of tired, disordered and poor industries, and the ecology is extremely unfriendly.
The difficulty of solving the technical problems is as follows: need have the whole current situation of profound understanding to the trade, accurate grasp trade pain point, under the reasonable prerequisite of cost, replace a large amount of manual work with current intelligent technology to guarantee that intelligent technology's citation can accurately solve the pain point problem, and can high-efficient stable operation.
The significance of solving the technical problems is as follows: the last mile is the last ring of express arriving at the customer and is closely connected with the customer. The method has the greatest characteristics of dispersion, more sites, more couriers, more clients and weaker controllability. In the last ring, express delivery is lost, delivery is wrong, delivery is delayed, and due to the fact that work burden of a courier is heavy, attitude is bad, and even some safety events happen occasionally. Many sudden problems cause great damage to the cost and the efficiency of each express company, and meanwhile, many negative effects are brought. The last kilometer is a difficult problem which puzzles the logistics industry for many years, each express company spends more heart blood to solve the problem, and after the efficiency of links such as storage, transportation and sorting is improved through technologies and intelligent equipment, particularly after new businesses such as community logistics and O2O appear, the difficult problem of the last kilometer is more prominent. Along with technical development, express delivery storage and transportation have realized that partial robot replaces the manual work, have promoted the operating efficiency to a great extent. However, the last mile still needs a large amount of manual work, the cost is high, how to reduce the cost of the last mile, improve the work efficiency, reduce the work load of couriers, and construct an efficient, reliable, normative, intellectual and emotional delivery ecosphere, which is a difficult problem to troubles various large express companies.
Disclosure of Invention
Aiming at the problems in the prior art, the invention provides an intelligent information interaction processing system and method for the last mile of express delivery.
The invention is realized in this way, an intelligent information interactive processing system for the last mile of express delivery, which comprises:
the intelligent express box is interconnected with the human-friendly interactive APP and used for reporting the position of the express in the box to the human-friendly interactive APP, and meanwhile, the intelligent express box has the functions of receiving the relative instructions of the human-friendly interactive APP and performing express placing, express taking and express information reporting operations;
the user-friendly interactive APP is used for realizing functions of sharing the delivery, social contact and information;
the cloud server is used for storing and saving express information in each express box; finishing an optimal distribution path planning algorithm; and grafting the ecological ring information interactive bridge.
Furthermore, the intelligent express box consists of two completely symmetrical parts, wherein each part comprises 12 small cabinets, 8 middle cabinets, 4 large cabinets and 48 electronic cabinets in total;
the top of the cabinet is provided with a long and narrow electronic cabinet which is provided with a power supply and a main control board; express delivery is stored at the same time; each electronic cabinet is provided with an electronic lock and infrared detection equipment and is connected to the main control board;
each electronic cabinet is provided with an electronic lock and an infrared detection device which are combined with the main control panel.
Further, the main control board includes: a Bluetooth module; the Bluetooth module is connected with the mainboard through a serial port; the main board is connected with the auxiliary board through a serial port; the storage module is connected with the mainboard through an IIC interface; the power supply module supplies power to the main board and the auxiliary board; the main board and the auxiliary board have the same structure and comprise a microcontroller, an infrared detection module, a lock control module and a lock state detection module; each plate controls the opening and closing of 24 cabinet doors and detects the state;
the mobile phone APP is communicated with the Bluetooth module through Bluetooth; the Bluetooth module performs information interaction with the mainboard through a serial port; when the mainboard receives the information of the Bluetooth module, the data is analyzed, and then an external module on the mainboard is controlled or the information is forwarded to the auxiliary board; when the mainboard receives the information of the auxiliary board, the information is forwarded to the Bluetooth module; the storage module is used for a cache function, storing the cargo information in the box and preventing information loss caused by system abnormality;
the power supply module comprises a lithium battery, an electric vehicle battery and a power supply selection module; the power supply selection module selects one of a lithium battery or an electric vehicle storage battery as power supply output.
Further, the main control board of intelligence express delivery case passes through the bluetooth and links to each other with cell-phone APP, carries out data interaction.
Another object of the present invention is to provide an intelligent information interaction processing method for express delivery, which operates the intelligent information interaction processing system for express delivery, the intelligent information interaction processing method for express delivery, including the following steps:
firstly, a courier scans an express delivery order through a humanized APP to acquire express delivery distribution information, and then puts express into an intelligent express box, an infrared detection device of the intelligent express box can automatically acquire the position where the express is put and report the position to the APP, and the APP reports the distribution information and the position information of the express to a cloud server for storage;
step two, repeating the step one until all the express packages are packed;
thirdly, the cloud server plans an optimal delivery path through an artificial intelligence algorithm and sends the optimal delivery path to the APP; meanwhile, the dispatching time is accurately estimated;
fourthly, delivery is started, the server informs the client of the time period when the express delivery can be delivered in advance, the courier navigates the delivery according to the path of the APP, and the client can check the express delivery position in real time through the APP and mark the delivery mode for the express delivery in the delivery process;
fifthly, when a delivery point is reached, the APP displays all express information needing to be delivered by the delivery point on the interface, and a courier can click a telephone icon on the interface to contact a corresponding client and can click an unlocking icon on the interface to open an electronic cabinet where the express is located and quickly and accurately take out the corresponding express;
and sixthly, after the delivery of the parts is finished, the humanized interactive APP prompts the courier to deliver the successful problem parts for the time and reports the problem parts to an upper system through a server.
Further, when the intelligent information interactive processing method for the last mile of express delivery scans express items, the method for acquiring delivery information of express items with dual redundancies specifically comprises the following steps:
1) docking a vegetable and bird network database: using an interface provided by a vegetable and bird network, scanning a bar code of an express bill to obtain a sender, a sender phone number, a receiver phone number and a receiver address, storing the information and delivering the express into an express box; acquiring the number of an express cabinet where the express is located;
2) image intelligent identification express bill information: when the network database of the vegetable and bird can not be used normally, the image recognition is automatically switched; the capacity of identifying the acquired information is achieved by preprocessing the acquired information, extracting features, performing identification training and then establishing a corresponding classifier and a corresponding classification decision;
(3) humanized interaction APP, the courier sends the time period that the courier will be sent to the customer before beginning to send the courier, and the customer feeds back the mode of sending to the courier in advance.
The invention also aims to provide an information data processing terminal carrying the intelligent information interaction processing system for the last mile of express delivery.
The invention also aims to provide a logistics information processing system carrying the intelligent information interaction processing system for the last mile of express delivery.
In summary, the advantages and positive effects of the invention are: the invention is based on an interconnection system of an intelligent express box, a human-based interactive APP and a cloud server, connects a courier and a client by taking the human-based interactive APP as a medium, and replaces a large amount of manual work by a scientific and technological means, so that the work of dispatching can be completed by the following two steps. By the interconnection of the intelligent express box, the human-based interactive APP and the cloud server, an initial last-kilometer distribution ecological circle is constructed, so that the last-kilometer distribution does not depend on a large amount of labor cost and working experience of couriers seriously, and the existing industry pain point is perfectly solved; meanwhile, the system has the functions of sharing delivery, social contact and information; has the characteristics of high efficiency, reliability, standardization, intelligence quotient and sentiment quotient.
The intelligent express box can be conveniently installed on an electric vehicle in the existing express distribution industry; through big data analysis, the box body is reasonably arranged, and 150 express items can be loaded at one time; express delivery case can be interconnected with cell-phone APP, and after a express delivery was gone into the case, can accurately report the position of express delivery in the case to APP, has the relevant instruction of receipt APP simultaneously, puts the piece, gets the piece and reports operation such as express delivery information.
The invention discloses a humanized interactive APP. There are two versions, a courier version and a client version. The courier edition can be matched with an intelligent express box to quickly complete distribution tasks, express distribution information is accurately acquired through image recognition and a dual-redundancy mechanism of a docked vegetable and bird database, and optimal distribution path planning is completed based on an artificial intelligence algorithm and an open source map interface; both versions have shared dispatch, social and informational capabilities. The popularization and use of the courier version APP and the client version APP successfully create an ecological circle, so that the distribution of the whole last kilometer is more efficient, reliable and standard, and has intelligence quotient and emotion quotient. The express delivery is enabled to be independent of the human memory and the working experience of express delivery personnel, the express delivery efficiency is improved, the probability of lost and delivery errors is reduced, the working load of the express delivery personnel is reduced, the economic loss caused by many emergency conditions is successfully avoided, and the industrial pain point of the existing final-kilometer delivery is perfectly solved. Meanwhile, the APP has two versions, namely a courier version and a client version, the APP has the capability of assisting delivery, and has the functions of sharing delivery, social contact, consultation and the like, so that the information interaction between the courier and the client, between the courier and the courier, and between the client and the client is further improved, and a complete ecological circle system is constructed, so that the last kilometer of delivery is more efficient, reliable, standard, intelligent and emotional.
According to an evaluation result, compared with the existing distribution mode, the invention can improve the delivery efficiency by 40%, reduce the workload of the courier by 50%, eliminate a great deal of mental labor, get rid of the dependence on delivery experience, and avoid the huge economic loss caused by poor customer experience and the sudden abnormal work of the courier in the existing industry because the probability of lost and delivery errors is almost 0.
The invention greatly simplifies the complexity of workpiece feeding work, reduces the probability of workpiece loss and delivery error, improves the workpiece feeding efficiency and obviously improves the overall intelligent degree of the industry. The invention greatly reduces the dependence of the last kilometer dispatch on the working experience of the courier. Any person without the delivery experience can successfully complete the delivery through the invention, and the huge economic loss caused by the change of couriers in the industry at present is avoided. The invention enhances the information interaction between the couriers and the couriers, between the couriers and the clients and between the clients, can be beneficial to improving the delivery efficiency and standardizing the industrial standard, and can also carry out a series of activities of sharing delivery, social contact, information and even shopping on the platform to create a final kilometer delivery ecosphere.
Drawings
Fig. 1 is a schematic structural diagram of an intelligent information interaction processing system for the last mile of express delivery according to an embodiment of the present invention;
in the figure: 1. an intelligent express box; 2. human-based interactive APP; 3. and a cloud server.
Fig. 2 is a flowchart of an intelligent information interaction processing method for the last mile of express delivery according to an embodiment of the present invention.
Fig. 3 is a schematic structural diagram of a box body of the intelligent express box provided by the embodiment of the invention.
Fig. 4 is a schematic structural diagram of a box main control system provided in an embodiment of the present invention;
in the figure: (a) a hardware system frame of the main control board; (b) and a power supply module.
Fig. 5 is a screenshot of a combined working page of the APP and the cloud server provided by the embodiment of the present invention.
Fig. 6 is a schematic view of a loading start operation page provided by an embodiment of the invention.
Fig. 7 is a schematic view of a page for selecting the name of the express box used for delivery and performing connection operation according to the embodiment of the present invention.
Fig. 8 is a schematic view of an interface for transmitting all information of the express to the cloud server for saving by the APP according to the embodiment of the present invention.
Fig. 9 is a schematic diagram illustrating that the cloud server generates an optimal delivery path according to delivery information of all express items and returns the optimal delivery path to the APP operation interface according to the embodiment of the present invention.
Fig. 10 is a schematic view of an operation interface for a courier to dispatch a parcel according to APP navigation, according to an embodiment of the present invention.
Fig. 11 is a schematic view of an express mail operation interface of a pickup client according to an embodiment of the present invention.
Fig. 12 is a schematic view of an interface for processing operations performed by a courier according to a specific situation, according to an embodiment of the present invention.
Fig. 13 is a schematic view of an operation interface for acquiring specific information of non-delivered express items according to an embodiment of the present invention.
Fig. 14 is a schematic diagram of an operation interface of the APP platform that can be deployed to share a dispatch.
Fig. 15 is a schematic view of an operation interface for expanding social activities, consulting activities, shopping activities, and the like according to an embodiment of the present invention.
Fig. 16 is a diagram of a software development architecture provided by an embodiment of the present invention.
Fig. 17 is a schematic diagram of statistical data of time spent in dispatching by using the existing distribution mode and the distribution mode of the present invention according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention more apparent, the present invention is further described in detail with reference to the following embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
Aiming at the problems in the prior art, the invention provides an intelligent information interaction processing system and method for the last mile of express delivery, and the invention is described in detail below with reference to the accompanying drawings.
As shown in fig. 1, an intelligent information interaction processing system for express delivery of last mile provided by an embodiment of the present invention includes: intelligent express delivery case 1, humanized mutual APP 2, high in the clouds server 3.
Intelligence express delivery case 1, with to humanized mutual APP 2 interconnection for report express mail position in the case to humanized mutual APP 2, have simultaneously and receive to humanized mutual APP 2 relevant instruction, put the piece, get the piece, report express mail information operation.
The human-based interactive APP 2 is used for realizing functions of sharing the dispatch, social contact and information; the system comprises two versions, namely a courier version and a client version; the courier edition can cooperate with an intelligent express box to quickly complete distribution tasks, express distribution information is accurately acquired through image recognition and a dual-redundancy mechanism of a docked vegetable and bird database, and optimal distribution path planning is completed based on an artificial intelligence algorithm and an open source map interface.
The cloud server 3 is used for storing and saving express information in each express box; finishing an optimal distribution path planning algorithm; and grafting the ecological ring information interactive bridge.
In the preferred embodiment of the invention, the intelligent express box 1 is disassembled and assembled on the existing distribution electric vehicle and consists of 48 electronic cabinets with different sizes, wherein 24 small cabinets, 16 middle cabinets and 8 large cabinets can contain 150 express items together, and the requirement of single distribution quantity in the existing industry is met. Each electronic cabinet is provided with an electronic lock and an infrared detection device, after the electronic lock and the infrared detection device are combined with the main control board, any number of electronic cabinets (1-48) can be opened, and when an express mail is put in, which electronic cabinet the express mail is put in can be detected in real time to carry out storage and memory.
The main control board of intelligence express delivery case 2 passes through the bluetooth and links to each other with cell-phone APP, carries out data interaction, and the user can open arbitrary one electronic cabinet through cell-phone APP, and intelligence express delivery case also can be with the storage information upload of all express mails in the case to humanized mutual APP 2.
In the preferred embodiment of the invention, the human-based interactive APP 2 can be matched with the intelligent express box 2 to assist a courier to complete scanning loading and navigation delivery, and the system has the advantages of simple page and convenience in operation, and is suitable for courier industry. When the express is scanned, a dual-redundancy express distribution information acquisition mechanism is adopted, and the acquisition capability of distribution information is ensured. The specific design scheme of the dual redundancy is as follows:
1) docking a vegetable and bird network database: the method includes the steps that an interface provided by a vegetable and bird network is used, information including a sender, a sender telephone number, a receiver telephone number, a receiver address and the like is obtained by scanning a bar code of an express bill, the information is stored, express is delivered into an express box, the number of an express cabinet where the express is located is obtained through close matching of software and hardware, and convenience is brought to a courier to find corresponding express for delivery.
2) Image intelligent identification express bill information: and when the network database of the vegetable and bird can not be normally used, the image recognition is automatically switched. Image identification is an important field of artificial intelligence, and the ability of identifying the acquired information is finally achieved by preprocessing the acquired information, extracting features, performing a large amount of identification training, and then establishing a corresponding classifier and a classification decision. The image recognition technology used by the express treasured application is developed based on Baidu OCR, a courier shoots an express bill, and after a recognition area is selected, an image recognition module can recognize important information on the express bill, such as a receiver, a receiver telephone number, a receiver address and the like. Through tests, the recognition success rate reaches over 90 percent, and the high recognition success rate can be kept under different environments.
(3) The humanized interactive APP 2 comprises a courier edition and a client edition, the courier can send a time period to which a courier can send a courier to the client before starting to send the courier, and the client can feed back a courier mode in advance to the courier, so that the courier efficiency is improved; meanwhile, due to the popularization and the use of the two APPs, ecological activities such as shared delivery, social contact, consultation and shopping based on last-kilometer distribution can be performed.
As shown in fig. 2, the intelligent information interaction processing method for the last mile of express delivery provided by the embodiment of the invention includes the following steps:
s201: the courier scans an express delivery bill through a humanized APP to obtain express delivery distribution information, and then puts the express into an intelligent express box, an infrared detection device of the intelligent express box can automatically obtain the position where the express is put and report the position to the APP, and the APP reports the distribution information and the position information of the express to a cloud server for storage;
s202: repeating S201 until all the express packages are boxed;
s203: the cloud server plans an optimal delivery path through an artificial intelligence algorithm and sends the optimal delivery path to the APP; meanwhile, the dispatching time is accurately estimated;
s204: the method comprises the steps that delivery is started, a server informs a client of a time period when express delivery can be achieved in advance, a courier navigates delivery according to a path of an APP, and in the delivery process, the client can check the express delivery position in real time through the APP and mark a delivery mode for express delivery;
s205: when a delivery point is reached, the APP displays all express information needing to be delivered by the delivery point on the interface, and a courier can click a telephone icon on the interface to contact a corresponding client and can click an unlocking icon on the interface to open an electronic cabinet where the express is located and quickly and accurately take out the corresponding express;
s206: after delivery is finished, the humanized interaction APP prompts the courier to deliver a successful problem piece and reports the problem piece to an upper system through the server.
As shown in fig. 3, the intelligent express box is 1.5m long, 1 m wide and 2m high; the cabinet is composed of two completely symmetrical parts, wherein each part comprises 12 small cabinets, 8 middle cabinets, 4 large cabinets and 48 electronic cabinets in total.
As shown in fig. 3, there is a long and narrow electronic cabinet on the top of the cabinet for installing power and main control board, and also for storing some express items of special length. Every electronic cabinet all is equipped with electronic lock and infrared check out test set, is connected to the main control board for intelligence express delivery case has following ability:
the data interaction is carried out through the interconnection of Bluetooth and APP;
opening any one or more electronic cabinets through the APP;
detecting the switch states of a plurality of electronic cabinets;
if express is put into the cabinet, the serial number of the put-in cabinet can be automatically detected;
the hardware system framework of the main control board is shown in fig. 4 (a):
the hardware system architecture includes: a Bluetooth module; the Bluetooth module is connected with the mainboard through a serial port; the main board is connected with the auxiliary board through a serial port; the storage module is connected with the mainboard through an IIC interface; the power supply module supplies power to the main board and the auxiliary board; the main board and the auxiliary board have the same structure and comprise a microcontroller, an infrared detection module, a lock control module and a lock state detection module; each plate can control the opening and closing of 24 cabinet doors and detect the state;
the main work functions are as follows: the mobile phone APP is communicated with the Bluetooth module through Bluetooth; the Bluetooth module performs information interaction with the mainboard through a serial port; when the mainboard receives the information of the Bluetooth module, the data is analyzed, and then an external module on the mainboard is controlled or the information is forwarded to the auxiliary board; when the mainboard receives the information of the auxiliary board, the information is forwarded to the Bluetooth module; the storage module is used for a cache function, storing the cargo information in the box and preventing information loss caused by system abnormality;
the power module is shown in fig. 4(b), and comprises a lithium battery, an electric vehicle battery and a power selection module; the power supply selection module selects one of a lithium battery or an electric vehicle storage battery as power supply output.
The technical solution of the present invention is further described below with reference to the accompanying drawings.
The intelligent information interaction processing method for the last mile of express delivery provided by the embodiment of the invention specifically comprises the following steps:
(1) the courier arranges all express mail that oneself needs the delivery this time, and the electric motor car of installing intelligent express delivery case is put in a halt, opens APP, opens intelligent express delivery case, selects to send a starting point, clicks and begins the loading, and the operation page is as shown in FIG. 6.
(2) The name of the express box used for the distribution is selected, the express box is connected, and the operation page is shown in fig. 7.
(3) Get into the loading interface, scan express mail face single bar code in the scanning area, acquire express delivery information back, put into the express delivery case with the express delivery, the electronic cabinet serial number that the express delivery was put into can be fixed a position out to the express delivery case, uploads and gives APP, and APP keeps with all information transfer to high in the clouds server of this express delivery, and the operation interface is as shown in figure 8.
(4) And (4) repeating the step (3) until all the express items are loaded into the express box.
(5) Clicking the route acquisition button in the page of fig. 8, the cloud server generates an optimal distribution route according to the distribution information of all the express items, and returns the optimal distribution route to the APP, and the operation interface is as shown in fig. 9.
(6) And clicking a delivery starting button in the figure 9, sending the delivery according to a planned delivery path by the courier according to navigation, and simultaneously, calculating the time required by the delivery by the cloud server and informing each client of the time period for delivering the delivery.
(7) And the courier sends the goods according to the APP navigation. The operational interface is shown in fig. 10.
(8) In the delivery process, every time a delivery point is reached, the APP displays all the express items to be delivered by the delivery point on the page, and the courier can contact the customer on the interface and also can open the electronic cabinet where the express items are located on the interface to quickly and accurately take out the express items of the customer. The operational interface is shown in fig. 11.
(9) And (5) repeating the step (7) until the dispatch is finished according to the navigation.
(10) After the dispatch is completed, the APP reports the general information of the dispatch condition, and gives a key prompt to the express which is not successfully dispatched, so that the express is required to be processed according to specific conditions. The operational interface is shown in fig. 12.
(11) And clicking the undelivered express, so as to obtain the specific information of the undelivered express. The operational interface is shown in fig. 13.
(12) All the distribution work is completed. The apparatus can be armed to begin the next dispatch.
(13) When the courier starts loading, the client can check the real-time position information of the courier through the client version APP, and can label the distribution mode for the courier at any time, and the distribution mode can be labeled to the courier in real time. Meanwhile, the shared dispatches can be expanded on the APP platform, and therefore ecological activities such as social contact, consultation and shopping are expanded. The operational interface is shown in fig. 14 and 15.
The technical effects of the present invention will be described in detail with reference to the tests below.
The invention relates to a circuit diagram and a PCB layout of a hardware design. All functions are normally operated by testing.
The software development architecture of the present invention is shown in fig. 16. Where notebooks, PCs and tablets are the management systems.
In one month, the statistical data of the time spent on dispatching the parts by adopting the existing distribution mode and the distribution mode of the invention is shown in FIG. 17. It can be seen that the single dispatch of the conventional distribution method takes about 210min to 240min, while the distribution method of the present invention takes about 150min to 180 min. The dispatching efficiency is obviously improved.
Meanwhile, compared with the existing distribution mode, the invention obviously simplifies the dispatching process into a flow type operation mode, so that the dispatching process does not depend on the working experience and the manual memory capacity of the couriers seriously, and the mental labor of the couriers is greatly reduced.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents and improvements made within the spirit and principle of the present invention are intended to be included within the scope of the present invention.
Claims (10)
1. The utility model provides an express delivery last kilometer wisdom information interaction processing system which characterized in that, express delivery last kilometer wisdom information interaction processing system includes:
the intelligent express box is interconnected with the human-friendly interactive APP and used for reporting the position of the express in the box to the human-friendly interactive APP, and meanwhile, the intelligent express box has the functions of receiving the relative instructions of the human-friendly interactive APP and performing express placing, express taking and express information reporting operations;
the system comprises a human-based interactive APP for realizing functions of couriers dispatching, customer service, shared dispatching, social contact and information;
the cloud server is used for storing and saving express information in each express box; finishing an optimal distribution path planning algorithm; and realizing the information interaction of the ecological circle.
2. The intelligent information interactive processing system for the last mile of express delivery of claim 1, wherein the intelligent express delivery box is composed of two completely symmetrical parts, each part comprises 12 small cabinets, 8 middle cabinets, 4 large cabinets and 48 electronic cabinets in total;
the top of the cabinet is provided with a long and narrow electronic cabinet which is provided with a power supply and a main control board; express delivery is stored at the same time; each electronic cabinet is provided with an electronic lock and infrared detection equipment and is connected to the main control board;
each electronic cabinet is provided with an electronic lock and an infrared detection device which are combined with the main control panel.
3. The intelligent information interactive processing system for express delivery last mile as recited in claim 2, wherein said main control board comprises: a Bluetooth module; the Bluetooth module is connected with the mainboard through a serial port; the main board is connected with the auxiliary board through a serial port; the storage module is connected with the mainboard through an IIC interface; the power supply module supplies power to the main board and the auxiliary board; the main board and the auxiliary board have the same structure and comprise a microcontroller, an infrared detection module, a lock control module and a lock state detection module; each plate controls the opening and closing of 24 cabinet doors and detects the state;
the mobile phone APP is communicated with the Bluetooth module through Bluetooth; the Bluetooth module performs information interaction with the mainboard through a serial port; when the mainboard receives the information of the Bluetooth module, the data is analyzed, and then an external module on the mainboard is controlled or the information is forwarded to the auxiliary board; when the mainboard receives the information of the auxiliary board, the information is forwarded to the Bluetooth module; the storage module is used for a cache function, storing the cargo information in the box and preventing information loss caused by system abnormality;
the power supply module comprises a lithium battery, an electric vehicle battery and a power supply selection module; the power supply selection module selects one of a lithium battery or an electric vehicle storage battery as power supply output.
4. The intelligent information interaction processing system for the last mile of express delivery of claim 2, wherein the main control board of the intelligent express delivery box is connected with a mobile phone APP through Bluetooth for data interaction.
5. An intelligent information interactive processing method for the last mile of express delivery, which operates the intelligent information interactive processing system for the last mile of express delivery according to any one of claims 1 to 4, wherein the intelligent information interactive processing method for the last mile of express delivery comprises the following steps:
firstly, a courier scans an express delivery order through a humanized APP to acquire express delivery distribution information, and then puts express into an intelligent express box, an infrared detection device of the intelligent express box can automatically acquire the position where the express is put and report the position to the APP, and the APP reports the distribution information and the position information of the express to a cloud server for storage;
step two, repeating the step one until all the express packages are packed;
thirdly, the cloud server plans an optimal delivery path through an artificial intelligence algorithm and sends the optimal delivery path to the APP; meanwhile, the dispatching time is accurately estimated;
fourthly, delivery is started, the server informs the client of the time period when the express delivery can be delivered in advance, the courier navigates the delivery according to the path of the APP, and the client can check the express delivery position in real time through the APP and mark the delivery mode for the express delivery in the delivery process;
fifthly, when a delivery point is reached, the APP displays all express information needing to be delivered by the delivery point on the interface, and a courier can click a telephone icon on the interface to contact a corresponding client and can click an unlocking icon on the interface to open an electronic cabinet where the express is located and quickly and accurately take out the corresponding express;
and sixthly, after the delivery of the parts is finished, the humanized interactive APP prompts the courier to deliver the successful problem parts for the time and reports the problem parts to an upper system through a server.
6. The intelligent information interactive processing method for the last mile of express delivery according to claim 5, wherein when the intelligent information interactive processing method for the last mile of express delivery scans express items, the obtaining mechanism of delivery information of express items with dual redundancy specifically comprises:
1) docking a vegetable and bird network database: using an interface provided by a vegetable and bird network, scanning a bar code of an express bill to obtain a sender, a sender phone number, a receiver phone number and a receiver address, storing the information and delivering the express into an express box; acquiring the number of an express cabinet where the express is located;
2) image intelligent identification express bill information: when the network database of the vegetable and bird can not be used normally, the image recognition is automatically switched; the capacity of identifying the acquired information is achieved by preprocessing the acquired information, extracting features, performing identification training and then establishing a corresponding classifier and a corresponding classification decision;
(3) humanized interaction APP, the courier sends the time period that the courier will be sent to the customer before beginning to send the courier, and the customer feeds back the mode of sending to the courier in advance.
7. An information data processing terminal carrying the intelligent information interaction processing system for the last mile of express delivery according to any one of claims 1 to 4.
8. A logistics information processing system carrying the intelligent information interaction processing system of any one of claims 1 to 4.
9. A computer program for implementing the intelligent information interactive processing system for the last mile of express delivery according to any one of claims 1 to 4.
10. A computer-readable storage medium comprising instructions that, when executed on a computer, cause the computer to execute the last mile intelligent information interaction processing system for express delivery of any one of claims 1 to 4.
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| CN111325613A (en) * | 2020-03-19 | 2020-06-23 | 上海东普信息科技有限公司 | Method, system, equipment and storage medium for realizing interaction of electronic menu |
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Application publication date: 20200110 |