CN110572507A - Information scoring method, device, equipment and computer readable storage medium - Google Patents
Information scoring method, device, equipment and computer readable storage medium Download PDFInfo
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- CN110572507A CN110572507A CN201910780855.3A CN201910780855A CN110572507A CN 110572507 A CN110572507 A CN 110572507A CN 201910780855 A CN201910780855 A CN 201910780855A CN 110572507 A CN110572507 A CN 110572507A
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Abstract
A method, a device, equipment and a computer-readable storage medium for scoring information based on data analysis are provided, wherein the method comprises the steps of acquiring a contact telephone corresponding to a client in a specified period when a first acquisition instruction is received; when a first grading instruction is received, grading the contact telephone to obtain a corresponding first grade; when receiving a verification instruction, executing verification operation on the contact telephone and recording the verification state and the verification result of the contact telephone; when receiving a second acquisition instruction, acquiring a verification result corresponding to the contact phone with a verified verification state; judging whether the verification result corresponding to the contact phone is verified; and when the verification result corresponding to the contact phone is that the verification is passed, correcting the first score corresponding to the contact phone according to the verification operation and taking the corrected first score as the touch score of the contact phone. The invention evaluates the contact information from multiple dimensions, ensures the validity of the relevant information of the client and improves the effective reach of the contact telephone corresponding to the client.
Description
Technical Field
The present invention relates to the field of communications technologies, and in particular, to an information scoring method, apparatus, device, and computer-readable storage medium.
Background
in recent years, with the popularization of smart phone technology, mobile phones play an irreplaceable role in life and work of people. When people migrate between different cities or differentiate between work and life, there may be multiple telephone numbers. In the process of contacting with the customer, the accessibility of a plurality of contact calls cannot be confirmed, so that a wrong call is made or the target person cannot be contacted, and further the communication efficiency between the customer and the customer is influenced.
Disclosure of Invention
The invention mainly aims to provide an information scoring method, an information scoring device, information scoring equipment and a computer readable storage medium, and aims to solve the problem that in the prior art, a plurality of contact telephones of a client are scored to improve communication efficiency.
in order to achieve the above object, the present invention provides an information scoring method, including the steps of:
When a first acquisition instruction is received, acquiring contact information corresponding to a client in a specified period; the contact information comprises a contact phone;
When a first grading instruction is received, grading the contact information to obtain a corresponding first grade;
When a verification instruction is received, performing verification operation on the contact information and recording the verification state and the verification result of the contact information; the verification status includes verified and unverified; the verification result comprises verification passing and verification failing;
When a second obtaining instruction is received, obtaining the verification result corresponding to the contact information of which the verification state is verified;
Judging whether a verification result corresponding to the contact information is that the verification is passed;
when the verification result corresponding to the contact information is that the verification passes, correcting the first score corresponding to the contact information according to the verification operation and taking the corrected first score as a touch score of the contact information so as to identify the touch probability of a customer;
And when an output instruction is received, the contact information with the highest touchdown score is taken as main contact information and output, so that the communication efficiency between the contact information and the client is improved.
preferably, the contact information further comprises a telephone source corresponding to a contact telephone; the step of scoring the contact information to obtain a corresponding first score comprises:
acquiring the contact phone corresponding to the same customer;
Judging the number of the contact calls corresponding to the customer;
When the customer corresponds to a plurality of contact telephones, checking the consistency among the contact telephones corresponding to a plurality of telephone sources to obtain a checking result;
Acquiring the corresponding first score in a first lookup table according to the verification result;
And acquiring the corresponding first score in the first lookup table according to the contact telephone corresponding to the customer when the customer corresponds to the only contact telephone.
preferably, the step of performing a verification operation and recording the verification status and the verification result of the contact information includes:
acquiring one piece of contact information;
judging whether the verification state corresponding to the contact information is verified;
When the verification state corresponding to the contact information is the unverified state, performing verification operation on the contact information and identifying the verification state corresponding to the contact information as the verified state;
and returning to the step of acquiring one piece of contact information when the verification state corresponding to the contact information is verified.
Preferably, the information scoring method includes:
And deleting the contact information when the verification result corresponding to the contact information is that the verification fails.
preferably, the verification operation comprises a first verification operation, a second verification operation and a third verification operation; the step of correcting the first score corresponding to the contact information according to the verification operation and taking the corrected first score as a touch score corresponding to the contact information comprises the following steps:
Obtaining a verification operation corresponding to the contact information;
Judging whether the verification operation is the first verification operation;
when the verification operation is the first verification operation, correcting the first score corresponding to the contact information into a first specified score as a touch score;
when the verification operation is not the first verification operation, judging whether the verification operation is the second verification operation;
When the verification operation is the second verification operation, correcting the first score corresponding to the contact information into a second specified score as a touch score;
When the verification operation is not the second verification operation, judging whether the verification operation is the third verification operation;
And when the verification operation is the third verification operation, correcting the first score corresponding to the contact information into a third specified score as a touch score.
Preferably, the first verification operation comprises foresea verification and gold service rewarding; the second verification operation comprises behavioral verification; the third authentication operation comprises identity recognition authentication; the first specified score is greater than the second specified score, and the second specified score is greater than the third specified score.
Preferably, the information scoring method includes:
and when a sorting instruction is received, sorting the contact information corresponding to the same customer according to the touch score.
In order to achieve the above object, the present invention also provides an information scoring apparatus including:
The first acquisition module is used for acquiring the contact information corresponding to the client in a specified period when receiving the first acquisition instruction; the contact information comprises a contact phone;
the scoring module is used for scoring the contact information to obtain a corresponding first score when receiving a first scoring instruction;
The verification module is used for executing verification operation on the contact information and recording the verification state and the verification result of the contact information when a verification instruction is received; the verification status includes verified and unverified; the verification result comprises verification passing and verification failing;
A second obtaining module, configured to obtain, when a second obtaining instruction is received, the verification result whose verification status is the verification corresponding to the verified contact information;
the judging module is used for judging whether the verification result corresponding to the contact information is that the verification is passed;
When the verification result corresponding to the contact information is that the verification passes, the judging module corrects the first score corresponding to the contact information according to the verification operation and takes the corrected first score as a touch score of the contact information so as to identify the touch probability of a customer;
and the output module is used for taking the contact information with the highest touch score as main contact information and outputting the main contact information when receiving an output instruction so as to improve the communication efficiency between the client and the contact information.
Furthermore, in order to achieve the above object, the present invention further proposes an apparatus, which includes a processor and a memory, and when executing a computer program stored in the memory, the processor implements the following steps:
When a first acquisition instruction is received, acquiring contact information corresponding to a client in a specified period; the contact information comprises a contact phone;
When a first grading instruction is received, grading the contact information to obtain a corresponding first grade;
when a verification instruction is received, performing verification operation on the contact information and recording the verification state and the verification result of the contact information; the verification status includes verified and unverified; the verification result comprises verification passing and verification failing;
when a second obtaining instruction is received, obtaining the verification result corresponding to the contact information of which the verification state is verified;
Judging whether a verification result corresponding to the contact information is that the verification is passed;
when the verification result corresponding to the contact information is that the verification passes, correcting the first score corresponding to the contact information according to the verification operation and taking the corrected first score as a touch score of the contact information so as to identify the touch probability of a customer;
and when an output instruction is received, the contact information with the highest touchdown score is taken as main contact information and output, so that the communication efficiency between the contact information and the client is improved.
furthermore, in order to achieve the above object, the present invention further provides a computer-readable storage medium storing at least one instruction, which when executed by a processor, implements the steps of:
when a first acquisition instruction is received, acquiring contact information corresponding to a client in a specified period; the contact information comprises a contact phone;
When a first grading instruction is received, grading the contact information to obtain a corresponding first grade;
when a verification instruction is received, performing verification operation on the contact information and recording the verification state and the verification result of the contact information; the verification status includes verified and unverified; the verification result comprises verification passing and verification failing;
when a second obtaining instruction is received, obtaining the verification result corresponding to the contact information of which the verification state is verified;
judging whether a verification result corresponding to the contact information is that the verification is passed;
When the verification result corresponding to the contact information is that the verification passes, correcting the first score corresponding to the contact information according to the verification operation and taking the corrected first score as a touch score of the contact information so as to identify the touch probability of a customer;
And when an output instruction is received, the contact information with the highest touchdown score is taken as main contact information and output, so that the communication efficiency between the contact information and the client is improved.
compared with the prior art, the contact information is evaluated from multiple dimensions, the effectiveness of the relevant information of the customer is guaranteed, and the effective reach of the contact telephone corresponding to the customer is improved.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, it is obvious that the drawings in the following description are only embodiments of the present invention, and for those skilled in the art, other drawings can be obtained according to the provided drawings without creative efforts.
Fig. 1 is a schematic flow chart of the information scoring method of the present invention.
fig. 2 is a detailed flowchart of step S12 in fig. 1.
fig. 3 is a detailed flowchart of step S13 in fig. 1.
Fig. 4 is a detailed flowchart of step S16 in fig. 1.
Fig. 5 is a functional block diagram of the information scoring apparatus of the present invention.
fig. 6 is a schematic device structure diagram of a hardware operating environment according to an embodiment of the present invention.
description of the main elements
Information scoring device 1
First acquisition module 10
scoring module 20
Authentication module 30
second acquisition module 40
first detection module 50
second detection module 60
Sorting module 70
Output module 80
memory 102
Communication bus 104
Processor 106
The following detailed description will further illustrate the invention in conjunction with the above-described figures.
Detailed Description
in order to make the technical solutions of the present invention better understood, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
The terms "first," "second," and "third," etc. in the description and claims of the present invention and the above-described drawings are used for distinguishing between different objects and not for describing a particular order. Furthermore, the terms "comprises" and any variations thereof, are intended to cover non-exclusive inclusions. For example, a process, method, system, article, or apparatus that comprises a list of steps or modules is not limited to the listed steps or modules but may alternatively include other steps or modules not listed or inherent to such process, method, article, or apparatus.
please refer to fig. 1, which is a flowchart illustrating an information scoring method according to the present invention. The order of the steps in the flow chart may be changed and some steps may be omitted according to different needs.
in at least one embodiment of the present invention, the information scoring method is applied to an information scoring system formed by at least one terminal device and a server. The information scoring system provides a visual interface. The visual interface is used for providing a man-machine interaction interface for a user. The information scoring system can export the target data according to the requirements of the user. And data transmission is carried out between the terminal equipment and the server according to a preset protocol. Preferably, the preset protocol includes, but is not limited to, any one of the following: an HTTP Protocol (hypertext Transfer Protocol), an HTTPs Protocol (HTTP Protocol targeted for security), and the like. In at least one embodiment of the present invention, the server may be a single server, or may be a server cluster composed of several functional servers. The terminal device may be any terminal having a network connection function, for example, the terminal device may be a mobile device such as a Personal computer, a tablet computer, a smart phone, a Personal Digital Assistant (PDA), a game machine, an interactive web Television (IPTV), an intelligent wearable device, a navigation device, or the like, or a fixed device such as a desktop computer, a Digital TV, or the like. The information scoring system has at least one memory 102 (shown in fig. 6). The memory 102 may be a readable storage medium, such as a non-volatile storage medium like a flash memory, a hard disk, a multimedia card, an SD memory, a magnetic disk, an optical disk, and so on. The memory 102 may be used to store data, such as contact information for a customer. In at least one embodiment of the invention, the information scoring system is used for scoring the reachable condition of the contact telephone so as to ensure the accuracy of the contact telephone.
And S11, acquiring the contact information corresponding to the client in a specified period when the first acquisition instruction is received.
In at least one embodiment of the invention, each customer may correspond to multiple contact information. The contact information may include the customer's name, certificate type, certificate number, contact phone number, and phone source. The types of documents include, but are not limited to, identification cards, passports, military officers 'licenses, driver's licenses, and the like. The contact phone may include a mobile phone number and a landline phone number, but is not limited thereto. The telephony sources may include a first telephony source, a second telephony source, a third telephony source, and a fourth telephony source. The first telephony source is from a pass-through data system. The second telephony source is from an insurance underwriting system. The third telephone source is from an insurance claims system. The fourth telephone source is from, but not limited to, the bank Customer Information System (CIS). The bank customer information system comprises a good vehicle owner system, a bank system and a customer service return visit system.
in at least one embodiment of the present invention, the specified period is one week.
And S12, when the first scoring instruction is received, scoring the contact information to obtain a corresponding first score.
in at least one embodiment of the present invention, the first score includes a plurality of values different from each other. The value may be a percentage or a 10 point, but is not limited thereto.
referring also to fig. 2, in at least one embodiment of the present invention, the step of scoring the contact information to obtain a corresponding first score further includes:
S121, obtaining a plurality of contact telephones corresponding to the same customer;
s122, judging whether the customer corresponds to the number of the contact calls;
s123, when the customer corresponds to a plurality of contact telephones, checking the consistency among the contact telephones corresponding to the telephone sources to obtain a checking result;
s124, acquiring the corresponding first score in a first lookup table according to the verification result;
s125, corresponding to the unique contact telephone in the customer, and acquiring the corresponding first score in the first lookup table according to the contact telephone.
and S13, when receiving the verification instruction, executing verification operation on the contact information and recording the verification state and the verification result of the contact information.
in at least one embodiment of the invention, the verification status includes verified and unverified; the verification result comprises verification passing and verification failure.
Referring to fig. 3, in at least one embodiment of the present invention, the step of performing a verification operation on the contact information and recording a verification status and a verification result of the contact information further includes:
s131, acquiring one piece of contact information;
s132, judging whether the verification state corresponding to the contact information is verified;
s133, when the verification state corresponding to the contact information is the unverified state, performing verification operation on the contact information and identifying the verification state corresponding to the contact information as the verified state;
S134, recording a verification result corresponding to the contact information;
And returning to the step S131 when the verification status corresponding to the contact information is verified.
In at least one embodiment of the present invention, the verification operation is used to verify the consistency among the contact phone, the identification number and the customer name corresponding to different phone sources.
S14, when a second obtaining instruction is received, obtaining the verification result of which the verification state is the verified contact information.
in at least one embodiment of the present invention, the verification result includes first verification information, second verification information, third verification information, fourth verification information, fifth verification information, sixth verification information, seventh verification information, eighth verification information, and ninth verification information. Wherein the first verification information, the third verification information, the fourth verification information, and the sixth verification information are identified as passed, and the other of the second verification information, the fifth verification information, the seventh verification information, the eighth verification information, and the ninth verification information are identified as failed.
in at least one embodiment of the present invention, the first verification information indicates that the identification numbers and the customer names corresponding to the contact phones corresponding to a plurality of phone sources are consistent. The second verification information indicates that the contact telephones corresponding to a plurality of telephone sources are consistent, but the corresponding identification numbers and the customer names are inconsistent. The third verification information indicates that the contact telephones corresponding to a plurality of telephone sources are consistent with the identification numbers, but the customer names are inconsistent. The fourth verification information indicates that the contact telephones corresponding to a plurality of telephone sources are consistent with the customer names, but the identification numbers are not consistent. The fifth verification information indicates that the contact telephones corresponding to a plurality of telephone sources are not registered in real names. And the sixth verification information shows that the contact telephones corresponding to a plurality of telephone sources are consistent with the ID card numbers, and subsequent name comparison is not performed. And the seventh verification information shows that the contact telephones corresponding to a plurality of telephone sources are consistent, but the identification card numbers are inconsistent, and subsequent name comparison is not performed. And the eighth verification information shows that the certificate types are inconsistent, and subsequent name comparison is not performed. The ninth authentication information indicates that the number is not enabled, a pin number, or a checkless record. In at least one embodiment of the present invention, the first verification information is 00, the second verification information is 01, the third verification information is 02, the fourth verification information is 03, the fifth verification information is 11, the sixth verification information is 66, the seventh verification information is 77, the eighth verification information is 88, and the ninth verification information is 99.
And S15, judging whether the verification result corresponding to the contact information is that the verification is passed.
s16, when the verification result corresponding to the contact information is that the verification is passed, correcting the first score corresponding to the contact information according to the verification operation and taking the corrected first score as the touch score of the contact information so as to identify the touch probability of the customer.
in at least one embodiment of the present invention, the verification operation includes a first verification operation, a second verification operation, and a third verification operation. The first verification operation comprises foresea verification and gold service rewarding; the second verification operation comprises behavioral verification; the third authentication operation comprises identification authentication.
Referring to fig. 4, in at least one embodiment of the present invention, the step of correcting the first score corresponding to the contact information according to the verification operation and using the corrected first score as the touch score of the contact information includes:
s160, obtaining a verification operation corresponding to the contact information;
s161, judging whether the verification operation is the first verification operation;
S162, when the verification operation is the first verification operation, correcting the first score corresponding to the contact information into a first specified score as a touch score;
S163, when the verification operation is not the first verification operation, judging whether the verification operation is the second verification operation;
s164, when the verification operation is the second verification operation, correcting the first score corresponding to the contact information into a second specified score as a touch score;
s165, judging whether the verification operation is the third verification operation or not when the verification operation is not the second verification operation;
And S166, when the verification operation is the third verification operation, correcting the first score corresponding to the contact information into a third appointed score as a touch score.
When the verification operation is not the third verification operation, return is made to step S161.
In at least one embodiment of the present invention, the first specified score is greater than the second specified score, and the second specified score is greater than the third specified score. For example, the first assigned score is 1, the second assigned score is 0.95, and the third assigned score is 0.9.
And S17, deleting the contact information when the verification result corresponding to the contact information is verification failure.
and S18, when a sorting instruction is received, sorting the contact information corresponding to the same customer according to the touch score.
In at least one embodiment of the invention, the contact phones are sorted in ascending order according to the touchdown scores.
And S19, when receiving the output instruction, outputting the contact information with the highest touch score as main contact information so as to improve the communication efficiency with the client.
In at least one embodiment of the present invention, the various instructions may be data request instructions received by the terminal device. The terminal device may include a keyboard, a touch screen, etc., but the user input manner in the example embodiments of the present disclosure is not limited thereto. Can be generated for the user through specific operations on the visual interface. Specifically, the user's operations include, but are not limited to: sliding operation, clicking operation (such as single clicking operation, double clicking operation, etc.). Specifically, the preset key may be an entity key on the terminal device, or may be a virtual key on the terminal device (for example, the virtual key may be a virtual icon on a display of the terminal device, etc.), and the present invention is not limited herein.
according to the embodiment, the contact information is evaluated from multiple dimensions, so that the validity of the relevant information of the customer is ensured, and the effective reach of the contact telephone corresponding to the customer is improved.
referring to fig. 5, the present invention provides an information scoring device 1, which is applied to an information scoring system formed by at least one terminal device and a server. The information scoring system provides a visual interface. The visual interface is used for providing a human-computer interaction interface for a user, and the user can be connected to the information scoring system through terminal equipment such as a mobile phone or a computer. The information scoring system can export the target data according to the requirements of the user.
in one embodiment of the present invention, the information scoring apparatus 1 includes:
The first obtaining module 10 is configured to obtain the contact information corresponding to the client in a specified period when the first obtaining instruction is received.
In at least one embodiment of the invention, each customer may correspond to multiple contact information. The contact information may include the customer's name, certificate type, certificate number, contact phone number, and phone source. The types of documents include, but are not limited to, identification cards, passports, military officers 'licenses, driver's licenses, and the like. The contact phone may include a mobile phone number and a landline phone number, but is not limited thereto. The telephony sources may include a first telephony source, a second telephony source, a third telephony source, and a fourth telephony source. The first telephony source is from a pass-through data system. The second telephony source is from an insurance underwriting system. The third telephone source is from an insurance claims system. The fourth telephone source is from, but not limited to, the bank Customer Information System (CIS). The bank customer information system comprises a good vehicle owner system, a bank system and a customer service return visit system.
In at least one embodiment of the present invention, the specified period is one week.
and the scoring module 20 is configured to score the contact information to obtain a corresponding first score when receiving the first scoring instruction.
In at least one embodiment of the present invention, the first score includes a plurality of values different from each other. The value may be a percentage or a 10 point, but is not limited thereto.
The scoring module 20 further obtains the contact phone corresponding to the same customer, and determines whether the customer corresponds to a plurality of contact phones.
when the customer corresponds to a plurality of contact phones, the scoring module 20 further checks consistency between the contact phones corresponding to the plurality of phone sources to obtain a check result, and obtains the corresponding first score in a first lookup table according to the check result.
In the case that the customer corresponds to only one of the contact telephones, the scoring module 20 further obtains the corresponding first score in the first lookup table according to the contact telephone.
and the verification module 30 is configured to perform a verification operation on the contact information and record a verification state and a verification result of the contact information when receiving the verification instruction.
in at least one embodiment of the invention, the verification status includes verified and unverified; the verification result comprises verification passing and verification failure.
The verification module 30 further obtains one piece of the contact information, and determines whether the verification status corresponding to the contact information is verified.
When the verification state corresponding to the contact information is the unverified state, the verification module 30 further performs a verification operation on the contact information, identifies the verification state corresponding to the contact information as the verified state, and records a verification result corresponding to the contact information;
when the verification status corresponding to the contact information is verified, the verification module 30 further obtains one piece of contact information.
when the verification result corresponding to the contact information is verification failure, the verification module 30 further deletes the contact information.
in at least one embodiment of the present invention, the verification operation is used to verify the consistency among the contact phone, the identification number and the customer name corresponding to different phone sources.
a second obtaining module 40, configured to obtain, when a second obtaining instruction is received, the verification result that the verification status is the verified contact information.
In at least one embodiment of the present invention, the verification result includes first verification information, second verification information, third verification information, fourth verification information, fifth verification information, sixth verification information, seventh verification information, eighth verification information, and ninth verification information. Wherein the first verification information, the third verification information, the fourth verification information, and the sixth verification information are identified as passed, and the other of the second verification information, the fifth verification information, the seventh verification information, the eighth verification information, and the ninth verification information are identified as failed.
in at least one embodiment of the present invention, the first verification information indicates that the identification numbers and the customer names corresponding to the contact phones corresponding to a plurality of phone sources are consistent. The second verification information indicates that the contact telephones corresponding to a plurality of telephone sources are consistent, but the corresponding identification numbers and the customer names are inconsistent. The third verification information indicates that the contact telephones corresponding to a plurality of telephone sources are consistent with the identification numbers, but the customer names are inconsistent. The fourth verification information indicates that the contact telephones corresponding to a plurality of telephone sources are consistent with the customer names, but the identification numbers are not consistent. The fifth verification information indicates that the contact telephones corresponding to a plurality of telephone sources are not registered in real names. And the sixth verification information shows that the contact telephones corresponding to a plurality of telephone sources are consistent with the ID card numbers, and subsequent name comparison is not performed. And the seventh verification information shows that the contact telephones corresponding to a plurality of telephone sources are consistent, but the identification card numbers are inconsistent, and subsequent name comparison is not performed. And the eighth verification information shows that the certificate types are inconsistent, and subsequent name comparison is not performed. The ninth authentication information indicates that the number is not enabled, a pin number, or a checkless record. In at least one embodiment of the present invention, the first verification information is 00, the second verification information is 01, the third verification information is 02, the fourth verification information is 03, the fifth verification information is 11, the sixth verification information is 66, the seventh verification information is 77, the eighth verification information is 88, and the ninth verification information is 99.
The first detecting module 50 is configured to determine whether a verification result corresponding to the contact information is that the verification is passed.
when the verification result corresponding to the contact information is that the verification passes, the first detection module 50 further corrects the first score corresponding to the contact information according to the verification operation and uses the corrected first score as a touch score of the contact information to identify a probability of being touched by a customer.
in at least one embodiment of the present invention, the verification operation includes a first verification operation, a second verification operation, and a third verification operation. The first verification operation comprises foresea verification and gold service rewarding; the second verification operation comprises behavioral verification; the third authentication operation comprises identification authentication.
The second detection module 60 obtains a verification operation corresponding to the contact information, and determines whether the verification operation is the first verification operation.
When the verification operation is the first verification operation, the second detection module 60 further modifies the first score corresponding to the contact information into a first designated score as a touchdown score.
When the verification operation is not the first verification operation, the second detection module 60 further determines whether the verification operation is the second verification operation.
when the verification operation is the second verification operation, the second detection module 60 further modifies the first score corresponding to the contact information into a second specified score as a touch score.
when the verification operation is not the second verification operation, the second detection module 60 further determines whether the verification operation is the third verification operation.
When the verification operation is the third verification operation, the second detection module 60 further modifies the first score corresponding to the contact information into a third designated score as a touchdown score.
In at least one embodiment of the present invention, the first specified score is greater than the second specified score, and the second specified score is greater than the third specified score. For example, the first assigned score is 1, the second assigned score is 0.95, and the third assigned score is 0.9.
A sorting module 70, configured to, when a sorting instruction is received, sort, according to the touchdown score, the contact information corresponding to the same client.
In at least one embodiment of the invention, the contact phones are sorted in ascending order according to the touchdown scores.
and the output module 80 is configured to output the contact information with the highest touchdown score as main contact information when receiving an output instruction, so as to improve communication efficiency with a client.
please refer to fig. 6, which is a computer-readable storage medium according to an embodiment of the present invention. The computer readable storage medium has stored thereon computer instructions. The computer instructions may be stored on the memory 102 and when executed by the one or more processors 106, implement the information scoring method as described above in the method embodiments.
The memory 102 is used to store program code. The memory 102 may be a circuit without a physical form having a storage function in an integrated circuit, or the memory 102 may also be a memory with a physical form, such as a memory bank, a TF Card (Trans-flash Card), a smart media Card (smart media Card), a secure digital Card (secure Card), a flash memory Card (flash Card), and other storage devices. The memory 102 may be in data communication with the processor 106 via a communication bus 104. The memory 102 may include an operating system, a network communication module, and an information scoring program. An operating system is a program that manages and controls the hardware and software resources of an information scoring device, supporting the operation of a file information scoring program and other software and/or programs. The network communication module is used for realizing communication among the components in the memory 102 and communication with other hardware and software in the information scoring device.
The processor 106 may include one or more microprocessors, digital processors. The processor 106 may call program code stored in the memory 102 to perform the associated functions. For example, the various modules illustrated in fig. 5 are program code stored in the memory 102 and executed by the processor 106 to implement an information scoring method. The processor 106 is also called a Central Processing Unit (CPU), and is an ultra-large scale integrated circuit, which is an operation Core (Core) and a Control Core (Control Unit).
the processor 106 is configured to execute a plurality of computer instructions stored in the memory 102 to implement an information scoring method, the processor 106 being configured to execute the plurality of instructions to implement the steps of:
And S11, acquiring the contact information corresponding to the client in a specified period when the first acquisition instruction is received.
In at least one embodiment of the invention, each customer may correspond to multiple contact information. The contact information may include the customer's name, certificate type, certificate number, contact phone number, and phone source. The types of documents include, but are not limited to, identification cards, passports, military officers 'licenses, driver's licenses, and the like. The contact phone may include a mobile phone number and a landline phone number, but is not limited thereto. The telephony sources may include a first telephony source, a second telephony source, a third telephony source, and a fourth telephony source. The first telephony source is from a pass-through data system. The second telephony source is from an insurance underwriting system. The third telephone source is from an insurance claims system. The fourth telephone source is from, but not limited to, the bank Customer Information System (CIS). The bank customer information system comprises a good vehicle owner system, a bank system and a customer service return visit system.
In at least one embodiment of the present invention, the specified period is one week.
And S12, when the first scoring instruction is received, scoring the contact information to obtain a corresponding first score.
in at least one embodiment of the present invention, the first score includes a plurality of values different from each other. The value may be a percentage or a 10 point, but is not limited thereto.
referring also to fig. 2, in at least one embodiment of the present invention, the step of scoring the contact information to obtain a corresponding first score further includes:
s121, obtaining the contact phone corresponding to the same customer;
s122, judging whether the customer corresponds to a plurality of contact telephones;
S123, when the customer corresponds to a plurality of contact telephones, checking the consistency among the contact telephones corresponding to the telephone sources to obtain a checking result;
S124, acquiring the corresponding first score in a first lookup table according to the verification result;
s125, corresponding to the unique contact telephone in the customer, and acquiring the corresponding first score in the first lookup table according to the contact telephone.
and S13, when receiving the verification instruction, executing verification operation on the contact information and recording the verification state and the verification result of the contact information.
In at least one embodiment of the invention, the verification status includes verified and unverified; the verification result comprises verification passing and verification failure.
Referring to fig. 3, in at least one embodiment of the present invention, the step of performing a verification operation on the contact information and recording a verification status and a verification result of the contact information further includes:
S131, acquiring one piece of contact information;
S132, judging whether the verification state corresponding to the contact information is verified;
s133, when the verification state corresponding to the contact information is the unverified state, performing verification operation on the contact information and identifying the verification state corresponding to the contact information as the verified state;
S134, recording a verification result corresponding to the contact information;
And returning to the step S131 when the verification status corresponding to the contact information is verified.
In at least one embodiment of the present invention, the verification operation is used to verify the consistency among the contact phone, the identification number and the customer name corresponding to different phone sources.
S14, when a second obtaining instruction is received, obtaining the verification result of which the verification state is the verified contact information.
in at least one embodiment of the present invention, the verification result includes first verification information, second verification information, third verification information, fourth verification information, fifth verification information, sixth verification information, seventh verification information, eighth verification information, and ninth verification information. Wherein the first verification information, the third verification information, the fourth verification information, and the sixth verification information are identified as passed, and the other of the second verification information, the fifth verification information, the seventh verification information, the eighth verification information, and the ninth verification information are identified as failed.
in at least one embodiment of the present invention, the first verification information indicates that the identification numbers and the customer names corresponding to the contact phones corresponding to a plurality of phone sources are consistent. The second verification information indicates that the contact telephones corresponding to a plurality of telephone sources are consistent, but the corresponding identification numbers and the customer names are inconsistent. The third verification information indicates that the contact telephones corresponding to a plurality of telephone sources are consistent with the identification numbers, but the customer names are inconsistent. The fourth verification information indicates that the contact telephones corresponding to a plurality of telephone sources are consistent with the customer names, but the identification numbers are not consistent. The fifth verification information indicates that the contact telephones corresponding to a plurality of telephone sources are not registered in real names. And the sixth verification information shows that the contact telephones corresponding to a plurality of telephone sources are consistent with the ID card numbers, and subsequent name comparison is not performed. And the seventh verification information shows that the contact telephones corresponding to a plurality of telephone sources are consistent, but the identification card numbers are inconsistent, and subsequent name comparison is not performed. And the eighth verification information shows that the certificate types are inconsistent, and subsequent name comparison is not performed. The ninth authentication information indicates that the number is not enabled, a pin number, or a checkless record. In at least one embodiment of the present invention, the first verification information is 00, the second verification information is 01, the third verification information is 02, the fourth verification information is 03, the fifth verification information is 11, the sixth verification information is 66, the seventh verification information is 77, the eighth verification information is 88, and the ninth verification information is 99.
And S15, judging whether the verification result corresponding to the contact information is that the verification is passed.
s16, when the verification result corresponding to the contact information is that the verification is passed, correcting the first score corresponding to the contact information according to the verification operation and taking the corrected first score as the touch score of the contact information so as to identify the touch probability of the customer.
in at least one embodiment of the present invention, the verification operation includes a first verification operation, a second verification operation, and a third verification operation. The first verification operation comprises foresea verification and gold service rewarding; the second verification operation comprises behavioral verification; the third authentication operation comprises identification authentication.
referring to fig. 4, in at least one embodiment of the present invention, the step of correcting the first score corresponding to the contact information according to the verification operation and using the corrected first score as the touch score of the contact information includes:
S160, obtaining a verification operation corresponding to the contact information;
S161, judging whether the verification operation is the first verification operation;
s162, when the verification operation is the first verification operation, correcting the first score corresponding to the contact information into a first specified score as a touch score;
S163, when the verification operation is not the first verification operation, judging whether the verification operation is the second verification operation;
s164, when the verification operation is the second verification operation, correcting the first score corresponding to the contact information into a second specified score as a touch score;
s165, judging whether the verification operation is the third verification operation or not when the verification operation is not the second verification operation;
And S166, when the verification operation is the third verification operation, correcting the first score corresponding to the contact information into a third appointed score as a touch score.
When the verification operation is not the third verification operation, return is made to step S161.
In at least one embodiment of the present invention, the first specified score is greater than the second specified score, and the second specified score is greater than the third specified score. For example, the first assigned score is 1, the second assigned score is 0.95, and the third assigned score is 0.9.
And S17, deleting the contact information when the verification result corresponding to the contact information is verification failure.
and S18, when a sorting instruction is received, sorting the contact information corresponding to the same customer according to the touch score.
In at least one embodiment of the invention, the contact phones are sorted in ascending order according to the touchdown scores.
and S19, when receiving the output instruction, outputting the contact information with the highest touch score as main contact information so as to improve the communication efficiency with the client.
It should be noted that, for simplicity of description, the above-mentioned method embodiments are described as a series of acts or combination of acts, but those skilled in the art will recognize that the present invention is not limited by the order of acts, as some steps may occur in other orders or concurrently in accordance with the invention. Further, those skilled in the art should also appreciate that the embodiments described in the specification are preferred embodiments and that the acts and modules referred to are not necessarily required by the invention.
in the embodiments provided in the present application, it should be understood that the disclosed apparatus may be implemented in other manners. For example, the above-described apparatus embodiments are merely illustrative, and for example, the division of the modules is merely a logical division, and in actual implementation, there may be other divisions, for example, multiple modules or components may be combined or integrated into another system, or some features may be omitted, or not implemented. In addition, the shown or discussed mutual coupling or direct coupling or communication connection may be an indirect coupling or communication connection of devices or modules through some interfaces, and may be in an electrical or other form.
The modules described as separate parts may or may not be physically separate, and parts displayed as modules may or may not be physical modules, may be located in one place, or may be distributed on a plurality of network modules. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of the present embodiment.
In addition, functional modules in the embodiments of the present invention may be integrated into one processor, or each module may exist alone physically, or two or more modules are integrated into one module. The integrated module can be realized in a hardware mode, and can also be realized in a software functional module mode.
the integrated module, if implemented in the form of a software functional module and sold or used as a stand-alone product, may be stored in a computer readable storage medium. Based on such understanding, the technical solution of the present invention may be embodied in the form of a software product, which is stored in a storage medium and includes instructions for causing a computer device (which may be a personal computer, a server, or a network device) to execute all or part of the steps of the method according to the embodiments of the present invention.
It should also be noted that, in this document, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising an … …" does not exclude the presence of other like elements in a process, method, article, or apparatus that comprises the element.
The above-mentioned embodiments are only used for illustrating the technical solutions of the present invention, and not for limiting the same; although the present invention has been described in detail with reference to the foregoing embodiments, it will be understood by those of ordinary skill in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; and the modifications or the substitutions do not make the essence of the corresponding technical solutions depart from the scope of the technical solutions of the embodiments of the present invention.
Claims (10)
1. An information scoring method, characterized by comprising:
when a first acquisition instruction is received, acquiring contact information corresponding to a client in a specified period; the contact information comprises a contact phone;
When a first grading instruction is received, grading the contact information to obtain a corresponding first grade;
When a verification instruction is received, performing verification operation on the contact information and recording the verification state and the verification result of the contact information; the verification status includes verified and unverified; the verification result comprises verification passing and verification failing;
when a second obtaining instruction is received, obtaining the verification result corresponding to the contact information of which the verification state is verified;
Judging whether a verification result corresponding to the contact information is that the verification is passed;
When the verification result corresponding to the contact information is that the verification passes, correcting the first score corresponding to the contact information according to the verification operation and taking the corrected first score as a touch score of the contact information so as to identify the touch probability of a customer;
And when an output instruction is received, the contact information with the highest touchdown score is taken as main contact information and output, so that the communication efficiency between the contact information and the client is improved.
2. The information scoring method according to claim 1, wherein the contact information is deleted when the verification result corresponding to the contact information is the verification failure.
3. The information scoring method of claim 1, wherein the contact information further comprises a telephone source corresponding to a contact telephone; the step of scoring the contact information to obtain a corresponding first score comprises:
acquiring the contact phone corresponding to the same customer;
judging whether the customer corresponds to a plurality of contact telephones;
When the customer corresponds to a plurality of contact telephones, checking the consistency among the contact telephones corresponding to a plurality of telephone sources to obtain a checking result;
Acquiring the corresponding first score in a first lookup table according to the verification result;
And acquiring the corresponding first score in the first lookup table according to the contact telephone corresponding to the customer when the customer corresponds to the only contact telephone.
4. an information scoring method according to any one of claims 1 or 2, wherein the step of performing a verification operation and recording a verification status and a verification result of the contact information comprises:
Acquiring one piece of contact information;
judging whether the verification state corresponding to the contact information is verified;
when the verification state corresponding to the contact information is the unverified state, performing verification operation on the contact information and identifying the verification state corresponding to the contact information as the verified state;
And returning to the step of acquiring one piece of contact information when the verification state corresponding to the contact information is verified.
5. the information scoring method of claim 4, wherein the validation operations include a first validation operation, a second validation operation, and a third validation operation; the step of correcting the first score corresponding to the contact information according to the verification operation and taking the corrected first score as a touch score corresponding to the contact information comprises the following steps:
Obtaining a verification operation corresponding to the contact information;
Judging whether the verification operation is the first verification operation;
When the verification operation is the first verification operation, correcting the first score corresponding to the contact information into a first specified score as a touch score;
when the verification operation is not the first verification operation, judging whether the verification operation is the second verification operation;
when the verification operation is the second verification operation, correcting the first score corresponding to the contact information into a second specified score as a touch score;
When the verification operation is not the second verification operation, judging whether the verification operation is the third verification operation;
and when the verification operation is the third verification operation, correcting the first score corresponding to the contact information into a third specified score as a touch score.
6. an information scoring method as in claim 5, wherein the first validation operation includes a forepoling validation and a gold service reward; the second verification operation comprises behavioral verification; the third authentication operation comprises identity recognition authentication; the first specified score is greater than the second specified score, and the second specified score is greater than the third specified score.
7. An information scoring method as claimed in claim 1 or 2, characterized in that the information scoring method comprises:
And when a sorting instruction is received, sorting the contact information corresponding to the same customer according to the touch score.
8. an information scoring apparatus, characterized by comprising:
The first acquisition module is used for acquiring the contact information corresponding to the client in a specified period when receiving the first acquisition instruction; the contact information comprises a contact phone;
the scoring module is used for scoring the contact information to obtain a corresponding first score when receiving a first scoring instruction;
the verification module is used for executing verification operation on the contact information and recording the verification state and the verification result of the contact information when a verification instruction is received; the verification status includes verified and unverified; the verification result comprises verification passing and verification failing;
A second obtaining module, configured to obtain, when a second obtaining instruction is received, the verification result whose verification status is the verification corresponding to the verified contact information;
The judging module is used for judging whether the verification result corresponding to the contact information is that the verification is passed;
When the verification result corresponding to the contact information is that the verification passes, the judging module corrects the first score corresponding to the contact information according to the verification operation and takes the corrected first score as a touch score of the contact information so as to identify the touch probability of a customer;
And the output module is used for taking the contact information with the highest touch score as main contact information and outputting the main contact information when receiving an output instruction so as to improve the communication efficiency between the client and the contact information.
9. An apparatus, comprising a processor and a memory, the processor being configured to implement the information scoring method of any one of claims 1 to 7 when executing a computer program stored in the memory.
10. A computer-readable storage medium storing at least one instruction which, when executed by a processor, implements the information scoring method of any one of claims 1 to 7.
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| US20110047116A1 (en) * | 2009-08-21 | 2011-02-24 | Avaya Inc. | Utilizing presence in conjunction with other information to determine an appropriate communications modality |
| US20120226527A1 (en) * | 2011-03-02 | 2012-09-06 | Bank Of America Corporation | Centralized customer contact database |
| CA2757566A1 (en) * | 2011-11-08 | 2013-05-08 | Comcast Interactive Media, Llc | Smart address book |
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20110047116A1 (en) * | 2009-08-21 | 2011-02-24 | Avaya Inc. | Utilizing presence in conjunction with other information to determine an appropriate communications modality |
| US20120226527A1 (en) * | 2011-03-02 | 2012-09-06 | Bank Of America Corporation | Centralized customer contact database |
| CA2757566A1 (en) * | 2011-11-08 | 2013-05-08 | Comcast Interactive Media, Llc | Smart address book |
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