CN110543377A - Method for improving IT operation maintenance work based on windows - Google Patents
Method for improving IT operation maintenance work based on windows Download PDFInfo
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- CN110543377A CN110543377A CN201910851473.5A CN201910851473A CN110543377A CN 110543377 A CN110543377 A CN 110543377A CN 201910851473 A CN201910851473 A CN 201910851473A CN 110543377 A CN110543377 A CN 110543377A
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Abstract
The invention discloses a method for improving IT operation maintenance work based on windows, which comprises the following steps: 1) collecting and summarizing application system problems, and collecting problem solving steps aiming at the application system problems; 2) packaging the problem solving step and the application system problem into a binary program to form an IT operation and maintenance tool of the IT operation and maintenance platform; 3) a windows system of a user computer pushes an application system problem to an IT operation and maintenance platform, and an IT operation and maintenance tool of the IT operation and maintenance platform is triggered to push the binary program; 4) and the windows system of the user computer executes the binary program to solve the problem and sends confirmation information to the IT operation and maintenance platform. The invention has the advantages of reducing the complicated work flow of IT operation and maintenance workers and improving the operation and maintenance efficiency and effect.
Description
Technical Field
the invention relates to the technical field of IT operation and maintenance work, in particular to a technology of a method for improving IT operation and maintenance work based on windows.
Background
At present, IT operation and maintenance personnel need to solve problems on site, such as mailbox problems, word problems and the like. The current IT operation and maintenance tools are biased to an integrated IT platform with an IT knowledge flow. The current IT operation and maintenance tools are biased to an integrated IT platform of assets and IT knowledge flow. While IT is continuously perfect in the aspect of IT operation and maintenance, IT is not only necessary to improve the quality of IT operation and maintenance services, but also to improve the efficiency. At present, problems of an application system still need to be analyzed and solved by IT operation and maintenance workers, and manpower and time are consumed. The system problems are classified, the simple problems are solved through the IT operation and maintenance tool, the problems which cannot be solved are notified to IT operation and maintenance personnel, and operation and maintenance efficiency and effects can be fundamentally improved.
Disclosure of Invention
in order to overcome the defects of the prior art, the invention aims to provide a method for improving IT operation and maintenance work based on windows, so that the complex work flow of IT operation and maintenance workers is reduced, and the operation and maintenance efficiency and effect are improved.
in order to achieve the purpose, the invention adopts the following technical scheme:
A method for improving IT operation and maintenance work based on windows comprises the following steps:
1) Collecting and summarizing application system problems, and collecting problem solving steps aiming at the application system problems;
2) packaging the problem solving step and the application system problem into a binary program to form an IT operation and maintenance tool of the IT operation and maintenance platform;
3) a windows system of a user computer pushes an application system problem to an IT operation and maintenance platform, and an IT operation and maintenance tool of the IT operation and maintenance platform is triggered to push the binary program;
4) and the windows system of the user computer executes the binary program to solve the problem and sends confirmation information to the IT operation and maintenance platform.
The user computer is a notebook system.
Further, according to the method for improving IT operation maintenance work based on windows, firstly aiming at the collected application system problems, IT operation and maintenance personnel write the solved method into a fixed python script in advance, package all files into a compressed packet and push the compressed packet to a user, a readme.txt file is contained in the compressed packet to tell the user how to operate, the user can decompress and execute the start.py script after receiving the file, pop up a successful dialog box after the execution is successful and end the problem, pop up an execution failed dialog box if the execution is failed, click a feedback button by the user, and send a log file to a mailbox of the IT operation and maintenance personnel in a mail mode to solve the problem timely.
after the problem is updated, the IT operation and maintenance personnel need to update the solution of the problem in the tool synchronously.
the problem of an application system pushed by a windows system of a user computer is how to configure a network printer in a company, firstly, a corresponding driving program is captured in an intranet server, the sharing and installation can be completed by clicking, the step that the corresponding driving program is captured in the intranet server firstly and the sharing and installation can be completed by clicking is written into a fixed execution path through a python script, and a user automatically solves the problem by executing the python file.
The problem of the application system pushed by the windows system of the user computer is how to configure a company mailbox client, and the login mode based on Office 365 Chinese area is different from the international version, so the problem can be logged in only by configuring a fixed mailbox domain and proxy setting on the basis of a login account, a set content file is directly covered into a folder of an outlook client through a python script, the original configuration is covered, and the user can receive a script file and a configuration file after the problem is raised.
The application system problem pushed by the windows system of the user computer is the problem of setting intranet agent configuration for the computer, the path configured by the agent is directly pushed to the user computer through a python script, and the configuration can be completed by clicking.
The IT operation and maintenance tool comprises the following modules: the user login interface module displays the following problem options: network, account, disk, application; the execution module is used for selecting corresponding options according to the requirements of a user, corresponding basic problems and descriptions appear in the options, the problems related to the options can be returned to the IT operation and maintenance platform by using binary information after clicking, and the IT operation and maintenance platform pushes the problem solving steps to a user computer according to corresponding information; and if a new problem not related to the IT operation and maintenance tool occurs, the user firstly describes the problem in the problem feedback platform and manually solves the problem by the IT operation and maintenance personnel, and after the problem is solved, the IT operation and maintenance personnel manually updates the problem description and problem solving steps into the tool.
The invention has the following beneficial effects: according to the method for improving the IT operation and maintenance work based on windows, when an IT operation and maintenance tool is triggered, the packaged binary program can be asynchronously pushed to the notebook computer system with the problem. The personnel executing this program will automatically address the problem and send confirmation to the IT operation and maintenance personnel. The non-technical personnel can automatically solve the IT problem by clicking the sent binary program, and the working time of the IT operation and maintenance personnel is reduced to a fussy degree. Therefore, the invention aims to solve the problem of the application system of the company staff and reduce the complicated work flow of the IT operation and maintenance staff.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings required to be used in the embodiments of the present invention will be briefly described below. It is obvious that the drawings described below are only some embodiments of the invention, and that for a person skilled in the art, other drawings can be derived from them without inventive effort.
FIG. 1 is a schematic diagram (I) of a method for improving IT operation maintenance work based on windows according to the present invention;
FIG. 2 is a schematic diagram (II) of a method for improving IT operation maintenance work based on windows.
Detailed Description
the technical scheme of the invention is further explained by the specific implementation mode in combination with the attached drawings.
Wherein the showings are for the purpose of illustration only and are shown by way of illustration only and not in actual form, and are not to be construed as limiting the present patent; to better illustrate the embodiments of the present invention, some parts of the drawings may be omitted, enlarged or reduced, and do not represent the size of an actual product; it will be understood by those skilled in the art that certain well-known structures in the drawings and descriptions thereof may be omitted.
The same or similar reference numerals in the drawings of the embodiments of the present invention correspond to the same or similar components; in the description of the present invention, it should be understood that if the terms "upper", "lower", "left", "right", "inner", "outer", etc. are used for indicating the orientation or positional relationship based on the orientation or positional relationship shown in the drawings, it is only for convenience of description and simplification of description, but it is not indicated or implied that the referred device or element must have a specific orientation, be constructed in a specific orientation and be operated, and therefore, the terms describing the positional relationship in the drawings are only used for illustrative purposes and are not to be construed as limitations of the present patent, and the specific meanings of the terms may be understood by those skilled in the art according to specific situations.
referring to fig. 1, the method for promoting IT operation and maintenance work based on windows of the present invention includes the following steps:
1) collecting and summarizing application system problems, collecting steps for solving corresponding problems and forming a binary system packet for solving the problems, namely as the invention: collecting and summarizing application system problems, and collecting problem solving steps aiming at the application system problems;
2) Packaging the problem solving step and the application system problem into a binary program to form an IT operation and maintenance tool of the IT operation and maintenance platform;
3) A windows system of a user computer pushes an application system problem to an IT operation and maintenance platform, and an IT operation and maintenance tool of the IT operation and maintenance platform is triggered to push the binary program; the problem notebook is pushed, the intelligent IT operation and maintenance tool is the IT operation and maintenance tool, the intelligent IT operation and maintenance lifting tool is also called as the triggering problem of the intelligent IT operation and maintenance lifting tool, and the problem is solved by pushing the binary package. The binary package is the packed binary program.
4) And the windows system of the user computer executes the binary program to solve the problem and sends confirmation information to the IT operation and maintenance platform. I.e. to perform a binary packet resolution.
Fig. 2 briefly describes the principle of the method for promoting IT operation and maintenance work based on windows, that is, the problem collection and problem solution step collection of the application system are performed, then an IT operation and maintenance tool, that is, an intelligent IT operation and maintenance promotion tool is synthesized, and finally, problem pushing and tool pack returning are performed on the problem notebook. The IT operation and maintenance is short for IT operation and maintenance.
Further, according to the method for improving IT operation maintenance work based on windows, firstly aiming at the collected application system problems, IT operation and maintenance personnel write the solved method into a fixed python script in advance, package all files into a compressed packet and push the compressed packet to a user, a readme.txt file is contained in the compressed packet to tell the user how to operate, the user can decompress and execute the start.py script after receiving the file, pop up a successful dialog box after the execution is successful and end the problem, pop up an execution failed dialog box if the execution is failed, click a feedback button by the user, and send a log file to a mailbox of the IT operation and maintenance personnel in a mail mode to solve the problem timely. After updating the problem the IT operation and maintenance personnel should synchronize the solution of the problem to be updated in the tool,
The IT operation and maintenance tool comprises the following modules: the user login interface module displays the following problem options: network, account, disk, application; the execution module is used for selecting corresponding options according to the requirements of a user, corresponding basic problems and descriptions appear in the options, the problems related to the options can be returned to the IT operation and maintenance platform by using binary information after clicking, and the IT operation and maintenance platform pushes the problem solving steps to a user computer according to corresponding information; and if a new problem not related to the IT operation and maintenance tool occurs, the user firstly describes the problem in the problem feedback platform and manually solves the problem by the IT operation and maintenance personnel, and after the problem is solved, the IT operation and maintenance personnel manually updates the problem description and problem solving steps into the tool.
The following examples illustrate:
Application System problem 1: how to configure an in-company network printer? Firstly, the corresponding driving program is captured from the intranet server, and the shared installation is clicked. The above steps are written as a fixed execution path by a python script. The user automatically resolves by executing this python file.
Application System problem 2: how to configure corporate mailbox clients? The login mode of Office 365 Chinese area is different from international version, so the problem can be logged in only by configuring a fixed mailbox domain and proxy setting on the basis of the login account. And directly covering the set content file into a folder of the outlook client through a python script, and covering the original configuration. The user receives the script file and the configuration file after the user raises a question.
Application System problem 3: is computer configured with intranet agent setup problem? And directly pushing the path configured by the agent to the user computer through the python script. Click to configure to finish
In the foregoing step 2), the step of solving the corresponding problem and the application system problem are formed into a key/value key-value pair, that is, a key/data key-value pair:
After the user logs into the tool, the interface displays several question options: network, account, disk and application program
the user selects corresponding options according to the own requirements, for example, selects an account number, corresponding basic problems and description can appear in the account number, if the user forgets a password, the problem can be returned to the IT operation and maintenance platform by binary information after clicking, and the platform pushes the content generated by resetting the password to the user computer according to the corresponding information
This tool currently addresses only common IT issues. If a new problem occurs, a user firstly describes the problem in the problem feedback platform and manually solves the problem by IT operation and maintenance personnel, and after the problem is solved, the IT operation and maintenance personnel manually updates the problem description and problem solving step method into the tool.
A windows system of the computer pushes the application system problem, a program of IT operation maintenance work is triggered, and a packaged binary package for solving the problem is pushed; executing the binary package for solving the problems to solve the corresponding application system problems, and the specific process is as follows:
Firstly, aiming at common problems, an IT operation and maintenance person writes a solving method into a fixed python script in advance, encapsulates all files into a compressed packet to be pushed to a user when the files need to be configured, and informs the user how to operate the compressed packet by a readme.txt file, the user can decompress and execute the start. py script after receiving the files, pop up a successful dialog box to finish the problem after the successful execution, pop up an execution failed dialog box if the successful execution is failed, click a feedback button by the user, and send a log file to a mailbox of the IT operation and maintenance person in a mail mode, so that the problems can be solved in time. After the problem is updated, the IT operation and maintenance personnel need to update the solution of the problem in the tool synchronously.
in short, the method for improving IT operation maintenance work based on windows of the invention is a step of collecting and summarizing application system problems and collecting and solving related problems; forming key/value key value pairs by the solving step and the application system problem; when the IT operation and maintenance tool is triggered, the packaged binary programs can be asynchronously pushed to the notebook computer system with the problem. The personnel executing this program will automatically address the problem and send confirmation to the IT operation and maintenance personnel. The non-technical personnel can automatically solve the IT problem by clicking the sent binary program, and the working time of the IT operation and maintenance personnel is reduced to a fussy degree.
It should be noted that the above-mentioned embodiments are only preferred embodiments of the present invention and the technical principles used, and any changes or substitutions which can be easily conceived by those skilled in the art within the technical scope of the present invention disclosed herein should be covered within the protective scope of the present invention.
Claims (8)
1. A method for improving IT operation maintenance work based on windows is characterized in that: the IT operation and maintenance work comprises the following steps:
1) Collecting and summarizing application system problems, and collecting problem solving steps aiming at the application system problems;
2) packaging the problem solving step and the application system problem into a binary program to form an IT operation and maintenance tool of the IT operation and maintenance platform;
3) a windows system of a user computer pushes an application system problem to an IT operation and maintenance platform, and an IT operation and maintenance tool of the IT operation and maintenance platform is triggered to push the binary program;
4) And the windows system of the user computer executes the binary program to solve the problem and sends confirmation information to the IT operation and maintenance platform.
2. The method for promoting IT operation and maintenance work based on windows according to claim 1, characterized in that: the user computer is a notebook system.
3. The method for promoting IT operation and maintenance work based on windows according to claim 1, characterized in that: firstly, aiming at the problem of a collected application system, an IT operation and maintenance person writes a solved method into a fixed python script in advance, encapsulates all files into a compression packet and pushes the compression packet to a user, the compression packet is provided with a readme.txt file to tell the user how to operate, the user decompresses and executes the start. py script after receiving the files, pops up a successful dialog box after the successful execution, and ends the problem, if the successful execution, pops up an execution failed dialog box, clicks a feedback button by the user, and sends a log file to a mailbox of the IT operation and maintenance person in a mail mode, so that the problem is solved in time.
4. The method for promoting IT operation and maintenance work based on windows of claim 3, wherein: after the problem is updated, the IT operation and maintenance personnel need to update the solution of the problem in the tool synchronously.
5. The method for promoting IT operation and maintenance work based on windows of claim 3, wherein: the problem of an application system pushed by a windows system of a user computer is how to configure a network printer in a company, firstly, a corresponding driving program is captured in an intranet server, the sharing and installation can be completed by clicking, the step that the corresponding driving program is captured in the intranet server firstly and the sharing and installation can be completed by clicking is written into a fixed execution path through a python script, and a user automatically solves the problem by executing the python file.
6. The method for promoting IT operation and maintenance work based on windows of claim 3, wherein: the problem of the application system pushed by the windows system of the user computer is how to configure a company mailbox client, and the login mode based on Office 365 Chinese area is different from the international version, so the problem can be logged in only by configuring a fixed mailbox domain and proxy setting on the basis of a login account, a set content file is directly covered into a folder of an outlook client through a python script, the original configuration is covered, and the user can receive a script file and a configuration file after the problem is raised.
7. the method for promoting IT operation and maintenance work based on windows of claim 3, wherein: the application system problem pushed by the windows system of the user computer is the problem of setting intranet agent configuration for the computer, the path configured by the agent is directly pushed to the user computer through a python script, and the configuration can be completed by clicking.
8. The method for promoting IT operation and maintenance work based on windows according to claim 1, characterized in that: the IT operation and maintenance tool comprises the following modules:
the user login interface module displays the following problem options: network, account, disk, application;
The execution module is used for selecting corresponding options according to the requirements of a user, corresponding basic problems and descriptions appear in the options, the problems related to the options can be returned to the IT operation and maintenance platform by using binary information after clicking, and the IT operation and maintenance platform pushes the problem solving steps to a user computer according to corresponding information;
and if a new problem not related to the IT operation and maintenance tool occurs, the user firstly describes the problem in the problem feedback platform and manually solves the problem by the IT operation and maintenance personnel, and after the problem is solved, the IT operation and maintenance personnel manually updates the problem description and problem solving steps into the tool.
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