CN110503442A - For the after-sale service management method of automobile leasing platform, system and electronic equipment - Google Patents
For the after-sale service management method of automobile leasing platform, system and electronic equipment Download PDFInfo
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- CN110503442A CN110503442A CN201910774094.0A CN201910774094A CN110503442A CN 110503442 A CN110503442 A CN 110503442A CN 201910774094 A CN201910774094 A CN 201910774094A CN 110503442 A CN110503442 A CN 110503442A
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- sale service
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
- G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
- G06Q30/016—After-sales
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0645—Rental transactions; Leasing transactions
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- Marketing (AREA)
- Development Economics (AREA)
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Abstract
The present invention provides a kind of after-sale service management method for automobile leasing platform, include the following steps: that user confirms is terminated with vehicle；User carries out feedback operation on line with vehicle service to described, which includes complaining and suggesting, evaluate order；Manually verify the feedback information；Handle the feedback information.This method without man-machine interactively, realizes automatic management by being evaluated after sale the process of hiring a car online；The good honorable impression of user can be given by carrying out processing feedback, and can be further improved service of cars on hire.
Description
Technical field
The present invention relates to computer information management technical field, in particular to a kind of for automobile leasing platform
After-sale service management method, system and electronic equipment.
Background technique
With the development of development of Mobile Internet technology, more and more families, the personal change due to working environment, labor style
Change, be no longer required for possessing automobile for a long time, but in a manner of " on call at any hour " use various automobiles, therefore when necessary to
The service request of automobile rental corporation's proposition car rental, it has also become the behavior and selection of public widely recognition and acceptance.At this
Under the strength of kind social demand drives, there is unprecedented a piece of prosperity scene in automobile leasing market.
Conventional truck after-sale service carries out two-way interactive by StoreFront and salesman and car owner, thus to this car experience into
Row evaluation, service log also mainly uses paper document, even if being recorded using electronic data, also without networking, more talks not
On using these data and further provide for more value-added services well, and specific service process is not also supervised effectively
Control.This conventional truck after-sale service needs man-machine interactively, is not easy to automatic management.
Therefore, in the research and development long-term to automobile leasing, inventor has carried out a large amount of research to after-sale service, proposes
One of a kind of after-sale service management method and system, to solve the above technical problems.
Summary of the invention
The purpose of the present invention is to provide a kind of for the after-sale service management method of automobile leasing platform, system and electronics
Equipment is able to solve at least one technical problem mentioned above.Concrete scheme is as follows:
Specific embodiment according to the present invention, in a first aspect, the present invention provides a kind of selling for automobile leasing platform
Service management afterwards, include the following steps: that user confirms is terminated with vehicle；User is carried out feeding back behaviour on line with vehicle service to described
Make, which includes complaining and suggestion, evaluation order；Manually verify the feedback information；Handle the feedback information.
Specific embodiment according to the present invention, second aspect, the present invention provide a kind of selling for automobile leasing platform
Service management system afterwards, comprising: confirmation module is terminated for confirming user with vehicle；Feedback module, for making user to described
Feedback operation on line is carried out with vehicle service, which includes complaining and suggesting, evaluate order；Validating module, for artificial
Verify the feedback information；Processing module, for handling the feedback information.
Specific embodiment according to the present invention, the third aspect, the present invention provide a kind of electronic equipment, comprising: one or
Multiple processors；Storage device, for storing one or more programs, when one or more of programs are by one or more
When a processor executes, so that one or more of processors realize the as above any one after-sale service manager respectively
Method.
The above scheme of the embodiment of the present invention compared with prior art, at least has the advantages that and is used by user
Vehicle terminates online to evaluate the process of hiring a car after sale, without man-machine interactively, realizes automatic management；After-sale service platform
Processing feedback is carried out to user's evaluation, the good honorable impression of user can be given；It can be further by carrying out after-sale service
Improve service of cars on hire.
Detailed description of the invention
The drawings herein are incorporated into the specification and forms part of this specification, and shows and meets implementation of the invention
Example, and be used to explain the principle of the present invention together with specification.It should be evident that the accompanying drawings in the following description is only the present invention
Some embodiments for those of ordinary skill in the art without creative efforts, can also basis
These attached drawings obtain other attached drawings.In the accompanying drawings:
Fig. 1 shows the flow chart for the after-sale service management method of automobile leasing platform according to embodiments of the present invention；
Fig. 2 shows the structural representations for the after-sale service management system of automobile leasing platform according to embodiments of the present invention
Figure；
Fig. 3 shows the electronic equipment attachment structure schematic diagram of embodiment according to the present invention.
Specific embodiment
To make the objectives, technical solutions, and advantages of the present invention clearer, below in conjunction with attached drawing to the present invention make into
It is described in detail to one step, it is clear that described embodiments are only a part of the embodiments of the present invention, rather than whole implementation
Example.Based on the embodiments of the present invention, obtained by those of ordinary skill in the art without making creative efforts
All other embodiment, shall fall within the protection scope of the present invention.
The term used in embodiments of the present invention is only to be not intended to be limiting merely for for the purpose of describing particular embodiments
The present invention.In the embodiment of the present invention and the "an" of singular used in the attached claims, " described " and "the"
It is also intended to including most forms, unless the context clearly indicates other meaning, " a variety of " generally comprise at least two.
It should be appreciated that term "and/or" used herein is only a kind of incidence relation for describing affiliated partner, indicate
There may be three kinds of relationships, for example, A and/or B, can indicate: individualism A, exist simultaneously A and B, individualism B these three
Situation.In addition, character "/" herein, typicallys represent the relationship that forward-backward correlation object is a kind of "or".
It will be appreciated that though may be described in embodiments of the present invention using term first, second, third, etc..,
But these ... it should not necessarily be limited by these terms.These terms be only used to by ... distinguish.For example, not departing from implementation of the present invention
In the case where example range, first ... can also be referred to as second ..., and similarly, second ... can also be referred to as the
One ....
Depending on context, word as used in this " if ", " if " can be construed to " ... when " or
" when ... " or " in response to determination " or " in response to detection ".Similarly, context is depended on, phrase " if it is determined that " or " such as
Fruit detection (condition or event of statement) " can be construed to " when determining " or " in response to determination " or " when detection (statement
Condition or event) when " or " in response to detection (condition or event of statement) ".
It should also be noted that, the terms "include", "comprise" or its any other variant are intended to nonexcludability
Include, so that commodity or device including a series of elements not only include those elements, but also including not clear
The other element listed, or further include for this commodity or the intrinsic element of device.In the feelings not limited more
Under condition, the element that is limited by sentence "including a ...", it is not excluded that in the commodity or device for including the element also
There are other identical elements.
The alternative embodiment that the invention will now be described in detail with reference to the accompanying drawings.
Embodiment 1
Referring to Fig. 1, the embodiment of the present invention provides a kind of after-sale service management method for automobile leasing platform, the party
Method includes the following steps:
S11, user confirms to be terminated with vehicle.
In this step, the user confirms is specifically included with the process that vehicle terminates: vehicle being returned businessman under user's line
Afterwards, confirm an order on line by user platform, be in order and state is completed.User's ability after the completion of the only described order
It is able to carry out and evaluates after sale.
S12, user carry out feedback operation on line with vehicle service to described, which includes complaining and suggesting, evaluate
Order.
In this step, the feedback can be for processes such as use, merchant and the vehicle services of platform of hiring a car.Specifically
, user's login user platform carries out that vehicle is predetermined, pick up the car, can be all serviced in the process with linking up, return the car under trade company's line etc.,
User feed back on line to experience of entirely hiring a car.
When the order is there are when problem, user order information and service businessman can be complained by user platform or
It is recommended that.In addition, user can evaluate completed order, the order evaluation include vehicle whether clean and tidy, merchant whether
In time, merchant attitude whether close friend etc..
S13 manually verifies the feedback information.
In this step, for calling information, whether the customer service audit calling information of after-sale service platform is true, tool
Body can be by carrying out confrontation verification with businessman or operator；For order evaluation, ordered described in the customer service audit of after-sale service platform
Singly evaluate whether exception, it specifically can be by being monitored to the entire process of hiring a car, to verify described evaluate whether as malicious attack
Or untrue statement.
S14 handles the feedback information.
In this step, there is different processing methods for different feedback operations, specifically include:
The first, for complaining, if calling information necessary being, the after-sale service platform is to user platform feedback processing
Opinion, such as cancel businessman, carry out compensating multiple means；If calling information is not present, can further with user link up or
Cancel the calling information.
Second, for order evaluation, if order evaluation is abnormal, after-sale service platform carries out undercarriage to the order；
If order evaluation is true, evaluation content is fed back into corresponding Appraising subject.
Intelligent Service management method provided in an embodiment of the present invention for automobile leasing platform is right online by using family
The process of hiring a car feed back line asynchronous processing of going forward side by side, and without man-machine interactively, realizes automatic management；After-sale service platform is to user
Feedback is handled and is fed back, and the good honorable impression of user is given；In addition, being further improved service of cars on hire according to feedback information.
Embodiment 2
Referring to Fig. 2, the embodiment of the present invention provides a kind of after-sale service management system 20 for automobile leasing platform, it should
System 20 includes: confirmation module 21, is terminated for confirming user with vehicle；Feedback module 22, for making user use vehicle to described
Service carries out feedback operation on line, which includes complaint and suggest, evaluation order；Validating module 23 is used for artificial nucleus
The real feedback information；Processing module 24, for handling the feedback information.
The detailed process that the confirmation module 21 confirms includes: to be put down after vehicle is returned businessman under user's line by user
Platform confirm an order on line, is in order and state is completed.User can carry out after sale after the completion of the only described order
Evaluation.
The feedback module 22 is for carrying out feedback operation with vehicle service to completed.The feedback can be flat for hiring a car
The processes such as use, merchant and the vehicle service of platform.Specifically, user's login user platform carries out, vehicle is predetermined, pick up the car, with
It can all be serviced during linking up, return the car under trade company's line etc., user feed back on line to experience of entirely hiring a car.
When the order is there are when problem, user order information and service businessman can be complained by user platform or
It is recommended that.In addition, user can evaluate completed order, the order evaluation include vehicle whether clean and tidy, merchant whether
In time, merchant attitude whether close friend etc..
23 pairs of different feedback informations of the validating module carry out different verification process.Specifically, for calling information,
Whether the customer service audit calling information of after-sale service platform is true, specifically can be by carrying out confrontation core with businessman or operator
It is real；For order evaluation, whether the customer service audit order evaluation of after-sale service platform is abnormal, specifically can be by renting to entire
Vehicle process is monitored, to verify described evaluate whether as malicious attack or untrue statement.
The processing module 24 has different feedback operations different processing methods, specifically includes:
The first, for complaining, if calling information necessary being, the after-sale service platform is to user platform feedback processing
Opinion, such as cancel businessman, carry out compensating multiple means；If calling information is not present, can further with user link up or
Cancel the calling information.
Second, for order evaluation, if order evaluation is abnormal, after-sale service platform carries out undercarriage to the order；
If order evaluation is true, evaluation content is fed back into corresponding Appraising subject.
Intelligent Service management system 20 provided in an embodiment of the present invention for automobile leasing platform is online by using family
Feed back line asynchronous processing of going forward side by side to the process of hiring a car, without man-machine interactively, realizes automatic management；After-sale service platform to
Family feedback is handled and is fed back, and the good honorable impression of user is given；In addition, being further improved clothes of hiring a car according to feedback information
Business.
Embodiment 3
The embodiment of the present invention provides a kind of electronic equipment 300, including memory, processor, is stored on the memory
Computer program, the computer program realize above-mentioned automobile leasing platform user information security identification side when being executed by processor
Method.
Below with reference to Fig. 3, it illustrates the structural representations for the electronic equipment 300 for being suitable for being used to realize the embodiment of the present disclosure
Figure.Terminal device in the embodiment of the present disclosure can include but is not limited to such as mobile phone, laptop, digital broadcasting and connect
Receive device, PDA (personal digital assistant), PAD (tablet computer), PMP (portable media player), car-mounted terminal (such as vehicle
Carry navigation terminal) etc. mobile terminal and such as number TV, desktop computer etc. fixed terminal.Electricity shown in Fig. 3
Sub- equipment is only an example, should not function to the embodiment of the present disclosure and use scope bring any restrictions.
As shown in figure 3, electronic equipment may include processing unit (such as central processing unit, graphics processor etc.) 301,
Random access storage device can be loaded into according to the program being stored in read-only memory (ROM) 302 or from storage device 308
(RAM) program in 303 and execute various movements appropriate and processing.In RAM 303, it is also stored with the behaviour of electronic equipment 300
Various programs and data needed for making.Processing unit 301, ROM 302 and RAM 303 are connected with each other by bus 304.It is defeated
Enter/export (I/O) interface 305 and is also connected to bus 304.
In general, following device can connect to I/O interface 305: including such as touch screen, touch tablet, keyboard, mouse, taking the photograph
As the input unit 306 of head, microphone, accelerometer, gyroscope etc.；Including such as liquid crystal display (LCD), loudspeaker, vibration
The output device 305 of dynamic device etc.；Storage device 308 including such as tape, hard disk etc.；And communication device 309.Communication device
309, which can permit electronic equipment 300, is wirelessly or non-wirelessly communicated with other equipment to exchange data.Although Fig. 3 shows tool
There is the electronic equipment 300 of various devices, it should be understood that being not required for implementing or having all devices shown.It can be with
Alternatively implement or have more or fewer devices.
Particularly, in accordance with an embodiment of the present disclosure, it may be implemented as computer above with reference to the process of flow chart description
Software program.For example, embodiment of the disclosure includes a kind of computer program product comprising be carried on computer-readable medium
On computer program, which includes the program code for method shown in execution flow chart.In such reality
It applies in example, which can be downloaded and installed from network by communication device 309, or from storage device 308
It is mounted, or is mounted from ROM 302.When the computer program is executed by processing unit 301, the embodiment of the present disclosure is executed
Method in the above-mentioned function that limits.
It should be noted that the above-mentioned computer-readable medium of the disclosure can be computer-readable signal media or meter
Calculation machine readable storage medium storing program for executing either the two any combination.Computer readable storage medium for example can be --- but not
Be limited to --- electricity, magnetic, optical, electromagnetic, infrared ray or semiconductor system, device or device, or any above combination.Meter
The more specific example of calculation machine readable storage medium storing program for executing can include but is not limited to: have the electrical connection, just of one or more conducting wires
Taking formula computer disk, hard disk, random access storage device (RAM), read-only memory (ROM), erasable type may be programmed read-only storage
Device (EPROM or flash memory), optical fiber, portable compact disc read-only memory (CD-ROM), light storage device, magnetic memory device,
Or above-mentioned any appropriate combination.In the disclosure, computer readable storage medium can be it is any include or storage journey
The tangible medium of sequence, the program can be commanded execution system, device or device use or in connection.And at this
In open, computer-readable signal media may include in a base band or as the data-signal that carrier wave a part is propagated,
In carry computer-readable program code.The data-signal of this propagation can take various forms, including but not limited to
Electromagnetic signal, optical signal or above-mentioned any appropriate combination.Computer-readable signal media can also be computer-readable and deposit
Any computer-readable medium other than storage media, the computer-readable signal media can send, propagate or transmit and be used for
By the use of instruction execution system, device or device or program in connection.Include on computer-readable medium
Program code can transmit with any suitable medium, including but not limited to: electric wire, optical cable, RF (radio frequency) etc. are above-mentioned
Any appropriate combination.
Above-mentioned computer-readable medium can be included in above-mentioned electronic equipment；It is also possible to individualism, and not
It is fitted into the electronic equipment.
Above-mentioned computer-readable medium carries one or more program, when said one or multiple programs are by the electricity
When sub- equipment executes, so that the electronic equipment: obtaining at least two internet protocol addresses；Send to Node evaluation equipment includes institute
State the Node evaluation request of at least two internet protocol addresses, wherein the Node evaluation equipment is internet from described at least two
In protocol address, chooses internet protocol address and return；Receive the internet protocol address that the Node evaluation equipment returns；Its
In, the fringe node in acquired internet protocol address instruction content distributing network.
Alternatively, above-mentioned computer-readable medium carries one or more program, when said one or multiple programs
When being executed by the electronic equipment, so that the electronic equipment: receiving the Node evaluation including at least two internet protocol addresses and request；
From at least two internet protocol address, internet protocol address is chosen；Return to the internet protocol address selected；Wherein,
The fringe node in internet protocol address instruction content distributing network received.
The calculating of the operation for executing the disclosure can be write with one or more programming languages or combinations thereof
Machine program code, above procedure design language include object oriented program language-such as Java, Smalltalk, C+
+, it further include conventional procedural programming language-such as " C " language or similar programming language.Program code can
Fully to execute, partly execute on the user computer on the user computer, be executed as an independent software package,
Part executes on the remote computer or executes on a remote computer or server completely on the user computer for part.
In situations involving remote computers, remote computer can pass through the network of any kind --- including local area network (LAN)
Or wide area network (WAN)-is connected to subscriber computer, or, it may be connected to outer computer (such as utilize Internet service
Provider is connected by internet).
Flow chart and block diagram in attached drawing are illustrated according to the system of the various embodiments of the disclosure, method and computer journey
The architecture, function and operation in the cards of sequence product.In this regard, each box in flowchart or block diagram can generation
A part of one module, program segment or code of table, a part of the module, program segment or code include one or more use
The executable instruction of the logic function as defined in realizing.It should also be noted that in some implementations as replacements, being marked in box
The function of note can also occur in a different order than that indicated in the drawings.For example, two boxes succeedingly indicated are actually
It can be basically executed in parallel, they can also be executed in the opposite order sometimes, and this depends on the function involved.Also it to infuse
Meaning, the combination of each box in block diagram and or flow chart and the box in block diagram and or flow chart can be with holding
The dedicated hardware based system of functions or operations as defined in row is realized, or can use specialized hardware and computer instruction
Combination realize.
Being described in unit involved in the embodiment of the present disclosure can be realized by way of software, can also be by hard
The mode of part is realized.Wherein, the title of unit does not constitute the restriction to the unit itself under certain conditions, for example, the
One acquiring unit is also described as " obtaining the unit of at least two internet protocol addresses ".
Claims (10)
1. a kind of after-sale service management method for automobile leasing platform, which comprises the steps of:
User confirms to be terminated with vehicle；
User carries out feedback operation on line with vehicle service to described, which includes complaining and suggesting, evaluate order；
Manually verify the feedback information；
Handle the feedback information.
2. after-sale service management method according to claim 1, which is characterized in that the user confirms the mistake terminated with vehicle
Journey specifically includes: confirm an order on line by user platform after returning the car under user's line, is in order and state is completed.
3. after-sale service management method according to claim 1, which is characterized in that the order evaluation include vehicle whether
Neatly, whether merchant is timely, whether merchant attitude is friendly.
4. after-sale service management method according to claim 1, which is characterized in that the artificial verification feedback information is specific
It include: whether the customer service of after-sale service platform to audit the calling information true；And whether audit order evaluation is abnormal.
5. after-sale service management method according to claim 1, which is characterized in that the disposition packet of the feedback information
Include: if calling information is true, after-sale service platform is to user platform feedback processing opinion；If order evaluation is abnormal, after sale
Service platform carries out undercarriage to the order evaluation.
6. a kind of after-sale service management system for automobile leasing platform characterized by comprising
Confirmation module is terminated for confirming user with vehicle；
Feedback module, for making user carry out feedback operation on line with vehicle service to described, which includes complaining and building
View, evaluation order；
Validating module, for manually verifying the feedback information；
Processing module, for handling the feedback information.
7. after-sale service management system according to claim 6, which is characterized in that the order evaluation include vehicle whether
Neatly, whether merchant is timely, whether merchant attitude is friendly.
8. after-sale service management system according to claim 6, which is characterized in that the verification process packet of the validating module
Include: the customer service of the after-sale service management system audits whether the calling information is true, whether the order evaluation is abnormal.
9. after-sale service management system according to claim 6, which is characterized in that the disposition packet of the processing module
It includes: if calling information is true, to user platform feedback processing opinion；If order evaluation is abnormal, which is carried out
Undercarriage.
10. a kind of electronic equipment, which is characterized in that including memory, processor, computer journey is stored on the memory
Sequence realizes the after-sale service management method as described in any one of claim 1 to 5 when the computer program is executed by processor.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910774094.0A CN110503442A (en) | 2019-08-21 | 2019-08-21 | For the after-sale service management method of automobile leasing platform, system and electronic equipment |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201910774094.0A CN110503442A (en) | 2019-08-21 | 2019-08-21 | For the after-sale service management method of automobile leasing platform, system and electronic equipment |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110503442A true CN110503442A (en) | 2019-11-26 |
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ID=68588418
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201910774094.0A Pending CN110503442A (en) | 2019-08-21 | 2019-08-21 | For the after-sale service management method of automobile leasing platform, system and electronic equipment |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN111539649A (en) * | 2020-05-12 | 2020-08-14 | 安徽皖通科技股份有限公司 | Expressway service area customer evaluation system |
| CN115358761A (en) * | 2022-10-20 | 2022-11-18 | 北京京东拓先科技有限公司 | After-sale processing method and device, after-sale processing equipment and storage medium |
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| US20140207498A1 (en) * | 2013-01-21 | 2014-07-24 | Kt Corporation | Electric vehicle return management for electric vehicle sharing service |
| CN104240399A (en) * | 2014-07-14 | 2014-12-24 | 罗宪波 | Online car renting and returning method and online car renting and returning system |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN111539649A (en) * | 2020-05-12 | 2020-08-14 | 安徽皖通科技股份有限公司 | Expressway service area customer evaluation system |
| CN115358761A (en) * | 2022-10-20 | 2022-11-18 | 北京京东拓先科技有限公司 | After-sale processing method and device, after-sale processing equipment and storage medium |
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