CN110490431A - Repair message generation method, computer equipment and the readable storage medium storing program for executing of community - Google Patents
Repair message generation method, computer equipment and the readable storage medium storing program for executing of community Download PDFInfo
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- CN110490431A CN110490431A CN201910690894.4A CN201910690894A CN110490431A CN 110490431 A CN110490431 A CN 110490431A CN 201910690894 A CN201910690894 A CN 201910690894A CN 110490431 A CN110490431 A CN 110490431A
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- 238000000034 method Methods 0.000 title claims abstract description 57
- 230000008439 repair process Effects 0.000 title claims abstract description 29
- 238000012423 maintenance Methods 0.000 claims abstract description 207
- 238000004590 computer program Methods 0.000 claims description 5
- 238000010586 diagram Methods 0.000 description 12
- XLYOFNOQVPJJNP-UHFFFAOYSA-N water Substances O XLYOFNOQVPJJNP-UHFFFAOYSA-N 0.000 description 7
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000007812 deficiency Effects 0.000 description 1
- 238000007726 management method Methods 0.000 description 1
- 238000012163 sequencing technique Methods 0.000 description 1
- 239000002699 waste material Substances 0.000 description 1
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- G06Q10/06311—Scheduling, planning or task assignment for a person or group
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
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Abstract
This application provides repair message generation method, computer equipment and the readable storage medium storing program for executing of a kind of community, this method includes the maintenance call for receiving user terminal and sending, and maintenance call includes target information to be repaired；Selection and the matched maintenance items of target information to be repaired in taxonomy database；It obtains and the associated maintenance man's information of maintenance items；Maintenance task assignment information is generated according to maintenance man's information.By the above method, the application compared with the prior art in manually report and manually arrange maintenance task, improve task assignment efficiency, reduce the time that user is unable to normal use.
Description
Technical field
This application involves intelligence community fields, set more particularly to a kind of repair message generation method of community, computer
Standby and readable storage medium storing program for executing.
Background technique
Currently, community resident to the item to need repairing in family or in community, it is general by manually reporting to property pipe
Reason person, the content arrangement maintenance man that property management staff reports according to resident repair, and efficiency is lower, and resident is unable to normal use
Time it is longer.
Summary of the invention
The application is mainly to provide repair message generation method, computer equipment and the readable storage medium storing program for executing of a kind of community,
It can be improved task assignment efficiency, reduce the time that user is unable to normal use.
In order to solve the above technical problems, the technical solution that the application uses is: providing a kind of repair message of community
Generation method, which comprises receive the maintenance call that user terminal is sent, the maintenance call includes target letter to be repaired
Breath；Selection and the matched maintenance items of target information to be repaired in taxonomy database；It obtains and is closed with the maintenance items
Maintenance man's information of connection；Maintenance task assignment information is generated according to maintenance man's information.
Wherein, the maintenance items includes maintenance type and maintenance difficulty, and the acquisition is associated with the maintenance items
The step of maintenance man's information includes: the range of choice that maintenance man's information is determined according to the maintenance type；Select the dimension
Service experience needed for repairing difficulty；Selection is believed with the matched maintenance man of the required service experience in the range of choice
Breath.
The acquisition includes: according to the maintenance items with the step of maintenance items associated maintenance man's information
Determine the range of choice of maintenance man's information；Acquire the current information of the maintenance man in the range of choice；According to current letter
Breath selection and the matched maintenance man's information of preset condition in the range of choice.
Wherein, the current information is not busy busy condition information, described to be selected in the range of choice according to current information
The step of maintenance man's information matched with preset condition includes: to select maintenance man to be in idle condition in the range of choice
Maintenance man's information.
Wherein, the maintenance call includes address information to be repaired, and the current information is current location information, and described
The step of selecting maintenance man's information matched with preset condition in the range of choice according to current information includes: in the selection
Selection maintenance man current location and address to be repaired are apart from nearest maintenance man's information in range.
Wherein, the step of selection in taxonomy database matched with the target information to be repaired maintenance items it
Afterwards further include: selection and the matched priority of the maintenance items in priority data library；It obtains and the priority associative
Late Finish.
Wherein, after described the step of generating maintenance task assignment information according to maintenance man's information further include: obtain
The processing progress of the maintenance task, and according to the processing progress to the user terminal feedback processing state.
Wherein, the step of selection in taxonomy database matched with the target information to be repaired maintenance items it
Afterwards further include: obtain method for maintaining corresponding with the maintenance items.
In order to solve the above technical problems, another technical solution that the application uses is: providing a kind of computer equipment, institute
Stating computer equipment includes processor and memory, and the processor couples the memory, and the processor is at work
It executes instruction to realize such as above-mentioned method.
In order to solve the above technical problems, another technical solution that the application uses is: providing a kind of computer-readable deposit
Storage media, is stored thereon with computer program, and the computer program is executed by processor to realize such as above-mentioned method.
The beneficial effect of the application is: it is in contrast to the prior art, what the application was sent by receiving user terminal
Maintenance call, maintenance call include target information to be repaired；It is selected in taxonomy database matched with target information to be repaired
Maintenance items；It obtains and the associated maintenance man's information of maintenance items；Maintenance task assignment information is generated according to maintenance man's information
Method, compared with the prior art in manually report and manually arrange maintenance task, improve task assignment efficiency, reduce user not
The time of energy normal use.
Detailed description of the invention
In order to more clearly explain the technical solutions in the embodiments of the present application, make required in being described below to embodiment
Attached drawing is briefly described, it should be apparent that, the drawings in the following description are only some examples of the present application, for
For those of ordinary skill in the art, without creative efforts, it can also be obtained according to these attached drawings other
Attached drawing, in which:
Fig. 1 is the flow diagram of the repair message generation method first embodiment of community provided by the present application；
Fig. 2 is the idiographic flow schematic diagram of mono- embodiment of step S130 in Fig. 1；
Fig. 3 is the idiographic flow schematic diagram of another embodiment of step S130 in Fig. 1；
Fig. 4 is the flow diagram of the repair message generation method second embodiment of community provided by the present application；
Fig. 5 is the flow diagram of the repair message generation method 3rd embodiment of community provided by the present application；
Fig. 6 is the flow diagram of the repair message generation method fourth embodiment of community provided by the present application；
Fig. 7 is the schematic block diagram of computer equipment embodiment provided by the present application；
Fig. 8 is the schematic block diagram of computer readable storage medium embodiment provided by the present application.
Specific embodiment
Below in conjunction with the attached drawing in the embodiment of the present application, technical solutions in the embodiments of the present application carries out clear, complete
Site preparation description, it is clear that described embodiment is only a part of the embodiment of the application, instead of all the embodiments.It is based on
Embodiment in the application, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall in the protection scope of this application.
Referring to Fig. 1, Fig. 1 is the process signal of the repair message generation method first embodiment of community provided by the present application
Scheme, the repair message generation method in the present embodiment includes:
S110: the maintenance call that user terminal is sent is received；
Specifically, when user there are maintenance requirements, such as when water pipe, toilet etc. need repairing in family, user can be passed through
Terminal, such as mobile phone send maintenance call.
Wherein, which includes target information to be repaired, which can be target to be repaired
The corresponding text information of maintenance requirements, is also possible to the pictorial information or video information of target to be repaired, which may be used also
To include address information to be repaired, such as building generic term for a building, e. g. Apartment, store, a movie theater, etc., floor number and number in cell etc..
S120: selection and the matched maintenance items of target information to be repaired in taxonomy database；
Specifically, multiple and different maintenance items is stored in advance in taxonomy database, for example target information to be repaired is
Pictorial information identifies the pictorial information by image recognition technology, thus selection and the matched maintenance items of the pictorial information, In
In one way of example, which includes maintenance type and maintenance difficulty, for example, by image recognition technology identify to
Maintenance target is water pipe, so that it is determined that maintenance type is water pipe maintenance, identifies target to be repaired by image recognition technology
Damaged condition determines maintenance difficulty.
S130: it obtains and the associated maintenance man's information of maintenance items；
Specifically, multiple and different maintenance items and multiple maintenance man's information can be stored in advance in taxonomy database, and
Multiple and different maintenance items and multiple maintenance man's information are respectively associated, to obtain associated maintenance man according to maintenance items
Information, it is possible to understand that, a maintenance items can be associated with multiple maintenance man's information, and maintenance man's information can also be associated with multiple
Maintenance items.
Optionally, maintenance man's information may include but be not limited to name, service experience, contact method, the maintenance warp of maintenance man
It goes through.
Referring to Fig. 2, Fig. 2 is the idiographic flow schematic diagram of mono- embodiment of step S130 in Fig. 1, in an embodiment
In, step S130 is specifically included:
S130a: the range of choice of maintenance man's information is determined according to maintenance type；
For example, matched maintenance type is water pipe maintenance in step S120, then the range of choice of maintenance man's information is
Associated maintenance man's information is repaired with water pipe.
S130b: selection and service experience needed for maintenance difficulty；
Different maintenance difficulties and required service experience are associated in the database specifically, can preselect, thus
According to the corresponding required service experience of maintenance difficulty matched in step S120 selection.
S130c: it is selected in range of choice and the required matched maintenance man's information of service experience.
For example, required service experience is 3 years, then selecting service experience for maintenance in 3 years in range of choice
Member's information.
One embodiment determines the range of choice of maintenance man's information by maintenance type, so that the maintenance man of selection more accords with
The maintenance type of target to be repaired is closed, and further by selecting in range of choice and the required matched maintenance of service experience
The method of member's information, preventing maintenance man's experience deficiency from causing, maintenance fails or service experience excessively causes personnel to waste, and improves
The reasonability of maintenance man's selection.
It is the idiographic flow schematic diagram of another embodiment of step S130 in Fig. 1 refering to Fig. 3, Fig. 3, in another embodiment party
In formula, step S130 is specifically included:
S1301: the range of choice of maintenance man's information is determined according to maintenance items；
The principle of the step is identical as above-mentioned step S130a, and details are not described herein.
S1302: the current information of the maintenance man in acquisition range of choice；
Optionally, in a practical application scene, which is that not busy busy condition information namely maintenance man are currently at
Whether the mode of idle state or working condition, acquisition can have maintenance task to determine maintenance man by judging maintenance man currently
It is currently at idle state or person's working condition；In another practical application scene, which is current location information,
The mode of acquisition can obtain the current location information of maintenance man by maintenance man's terminal, and send station acquisition to maintenance man's terminal
Request；In another practical application scene, which includes not busy busy condition information and current location information simultaneously.
S1303: it is selected in range of choice according to current information and the matched maintenance man's information of preset condition.
Optionally, when current information is not busy busy condition information, step S1303 specifically: selected in range of choice
Maintenance man's information that maintenance man is in idle condition；When current information is current location information, step S1303 specifically:
Select maintenance man current location and address to be repaired apart from nearest maintenance man's information in range of choice；In current location information
When simultaneously including not busy busy condition information and current location information, step S1303 specifically: maintenance man is selected in range of choice
It is in idle condition and maintenance man current location and address to be repaired is apart from nearest maintenance man's information.
It is in idle condition in step S1303 by selection or apart from nearest maintenance man's information, shortens maintenance man and open
Begin the time repaired, reduces the processing time limit of maintenance call.
Further, in other embodiments, step S1303 can also be implemented simultaneously with above-mentioned step S130c,
Namely selection and the required service experience and preset condition matched maintenance man's information simultaneously in range of choice.
S140: maintenance task assignment information is generated according to maintenance man's information.
Specifically, generating maintenance task according to the maintenance call that user terminal is sent, and the maintenance task is assigned to step
The corresponding maintenance man of maintenance man's information obtained in rapid S130, so that maintenance man repairs according to the maintenance task.
Optionally, after generating maintenance task assignment information, the maintenance can also be sent to corresponding maintenance man's terminal
Assignment information.
The maintenance call that repair message generation method in the present embodiment is sent by receiving user terminal, maintenance call packet
Include target information to be repaired；Selection and the matched maintenance items of target information to be repaired in taxonomy database；It obtains and repairs
Maintenance man's information of item association；According to the method that maintenance man's information generates maintenance task assignment information, compared with the prior art
In manually report and manually arrange maintenance task, improve task assignment efficiency, reduce the time that user is unable to normal use.
Referring to Fig. 4, Fig. 4 is the process signal of the repair message generation method second embodiment of community provided by the present application
Figure, step S210, S220, S250 and S260 in the present embodiment respectively with step S110~S140 in above-mentioned first embodiment
Identical, details are not described herein, the repair message generation method in the present embodiment further include:
S230: selection and the matched priority of maintenance items in priority data library；
It is associated with different maintenance items and different priority specifically, can be selected in advance in priority data library, thus root
Corresponding priority is selected according to maintenance items, priority can be set according to influence degree of the maintenance items to user's normal life
It sets, for example toilet is affected to the normal life of user, priority is then higher, and lighting does not need on daytime under normal circumstances
It uses, priority can be lower, and certainly, set-up mode is without being limited thereto, is configured according to the actual situation.
S240: the Late Finish with priority associative is obtained.
Specifically, when being associated with different maintenance items and different priority in priority data library, while being associated with not
With priority and different Late Finish, priority is higher, and Late Finish is then shorter, and priority is lower,
Late Finish is then longer, which is that distance starts to calculate when receiving the maintenance call that user terminal is sent,
For example the time for the maintenance call that user terminal is sent is received as two o'clock in afternoon, Late Finish is 3 hours, then then requiring
Maintenance man completes to repair for 5 points before in the afternoon.
It should be understood that the step S230 and S240 in the present embodiment can also be carried out after step S250.
Further, when the step S260 in the present embodiment generates maintenance task assignment information, while it is complete the latest to generate this
At the time, to remind maintenance man to need to complete maintenance before Late Finish.
Repair message generation method in the present embodiment is further different preferential by the way that different maintenance items is arranged
Grade, and the method for obtaining the associated Late Finish of different priorities remind maintenance man to complete before Late Finish
Maintenance, reduction are influenced caused by the normal use of user, at the same can make maintenance man can according to the Late Finish and
Own situation is made rational planning for, for example the maintenance man receives two maintenance task assignment informations simultaneously, then can be according to two most
The sequencing of late deadline successively repairs, and improves the working efficiency of maintenance man.
Referring to Fig. 5, Fig. 5 is the process signal of the repair message generation method 3rd embodiment of community provided by the present application
Figure, step S310, S320, S340 and S350 in the present embodiment respectively with step S110~S140 in above-mentioned first embodiment
Identical, details are not described herein, the repair message generation method in the present embodiment further include:
S230: method for maintaining corresponding with maintenance items is obtained.
Specifically, different maintenance items and corresponding method for maintaining can be stored in advance and are associated in the database, such as
Water pipe maintenance and water pipe method for maintaining, electric light maintenance and electric light method for maintaining, when selection and the matched dimension of target information to be repaired
After repairing project, corresponding method for maintaining can be obtained.
Further, when the step S350 in the present embodiment generates maintenance task assignment information, while the maintenance side is generated
Method so that maintenance man can repair according to the method for maintaining, or using the method for maintaining as with reference to repairing, mentions
The convenience of the maintenance of high maintenance man shortens Maintenance Demand Time, reduces the influence time to user's normal use.
Referring to Fig. 6, Fig. 6 is the process signal of the repair message generation method fourth embodiment of community provided by the present application
Scheme, step S410~440 in the present embodiment are identical as step S110~S140 in above-mentioned first embodiment respectively, herein not
It repeats again, the repair message generation method in the present embodiment further include:
S450: obtaining the processing progress of maintenance task, and according to processing progress to user terminal feedback processing state.
Specifically, when maintenance man receive maintenance task after, can according to the actual situation by maintenance man's terminal feedback processing into
Degree, for example, it is untreated, processing in or it is processed, when receive maintenance man's terminal feedback processing progress after, manage according to this into
It spends to user terminal feedback processing state, allows users to understand service mode in time.
It is the schematic block diagram of computer equipment embodiment provided by the present application refering to Fig. 7, Fig. 7, the calculating in the present embodiment
Machine equipment includes processor 510 and memory 520, and processor 510 is coupled with memory 520, and processor 510 executes at work
Instruction is to realize the repair message generation method in any of the above-described embodiment.
Wherein, processor 510 can also be known as CPU (Central Processing Unit, central processing unit).Place
Managing device 510 may be a kind of IC chip, the processing capacity with signal.Processor 510 can also be general processor,
Digital signal processor (DSP), specific integrated circuit (ASIC), ready-made programmable gate array (FPGA) or other programmable patrol
Collect device, discrete gate or transistor logic, discrete hardware components.General processor can be microprocessor or this at
Reason device is also possible to any conventional processor, but is not limited only to this.
It is the schematic block diagram of computer readable storage medium embodiment provided by the present application, the present embodiment refering to Fig. 8, Fig. 8
In computer-readable recording medium storage have computer program 610, which can be executed by processor with reality
Repair message generation method in existing any of the above-described embodiment.
Optionally, which can be USB flash disk, mobile hard disk, read-only memory (ROM, Read-Only
Memory), random access memory (RAM, Random Access Memory), magnetic or disk etc. are various can store journey
The terminal devices such as the medium or computer of sequence code, server, mobile phone, plate.
Above is only an example of the present application, it is not intended to limit the scope of the patents of the application, it is all to utilize this Shen
Please equivalent structure or equivalent flow shift made by specification and accompanying drawing content, be applied directly or indirectly in other relevant skills
Art field similarly includes in the scope of patent protection of the application.
Claims (10)
1. a kind of repair message generation method of community, which is characterized in that the described method includes:
The maintenance call that user terminal is sent is received, the maintenance call includes target information to be repaired；
Selection and the matched maintenance items of target information to be repaired in taxonomy database；
It obtains and the associated maintenance man's information of the maintenance items；
Maintenance task assignment information is generated according to maintenance man's information.
2. the method according to claim 1, wherein the maintenance items includes maintenance type and maintenance difficulty,
The step of acquisition maintenance man's information associated with the maintenance items includes:
The range of choice of maintenance man's information is determined according to the maintenance type；
Service experience needed for selecting the maintenance difficulty；
Selection and the matched maintenance man's information of the required service experience in the range of choice.
3. the method according to claim 1, wherein the acquisition is believed with the associated maintenance man of the maintenance items
The step of breath includes:
The range of choice of maintenance man's information is determined according to the maintenance items；
Acquire the current information of the maintenance man in the range of choice；
It is selected in the range of choice according to current information and the matched maintenance man's information of preset condition.
4. according to the method described in claim 3, it is characterized in that, the current information is not busy busy condition information, the basis
Current information selects in the range of choice
The maintenance man's information for selecting maintenance man to be in idle condition in the range of choice.
5. described according to the method described in claim 3, it is characterized in that, the maintenance call includes address information to be repaired
Current information is current location information, described to be selected in the range of choice according to current information and the matched dimension of preset condition
The step of person's of repairing information includes:
Select maintenance man current location and address to be repaired apart from nearest maintenance man's information in the range of choice.
6. the method according to claim 1, wherein the selection in taxonomy database and the mesh to be repaired
After the step of marking the maintenance items of information matches further include:
Selection and the matched priority of the maintenance items in priority data library；
Obtain the Late Finish with the priority associative.
7. the method according to claim 1, wherein described refer to according to maintenance man's information generation maintenance task
After the step of sending information further include:
Obtain the processing progress of the maintenance task, and according to the processing progress to the user terminal feedback processing state.
8. the method according to claim 1, wherein the selection in taxonomy database and the mesh to be repaired
After the step of marking the maintenance items of information matches further include:
Obtain method for maintaining corresponding with the maintenance items.
9. a kind of computer equipment, which is characterized in that the computer equipment includes processor and memory, the processor
The memory is coupled, the processor is executed instruction at work to realize side as described in any one of claims 1 to 8
Method.
10. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program
It is executed by processor to realize method as described in any one of claims 1 to 8.
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| Application Number | Priority Date | Filing Date | Title |
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| CN201910690894.4A CN110490431A (en) | 2019-07-29 | 2019-07-29 | Repair message generation method, computer equipment and the readable storage medium storing program for executing of community |
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| CN201910690894.4A CN110490431A (en) | 2019-07-29 | 2019-07-29 | Repair message generation method, computer equipment and the readable storage medium storing program for executing of community |
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| CN113240142A (en) * | 2021-06-15 | 2021-08-10 | 上海复医天健医疗服务产业股份有限公司 | Maintenance team automatic scheduling method and device, computer equipment and storage medium |
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Application publication date: 20191122 |