CN110490337A - The repair message generation method and system of community, computer readable storage medium - Google Patents
The repair message generation method and system of community, computer readable storage medium Download PDFInfo
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- CN110490337A CN110490337A CN201910690917.1A CN201910690917A CN110490337A CN 110490337 A CN110490337 A CN 110490337A CN 201910690917 A CN201910690917 A CN 201910690917A CN 110490337 A CN110490337 A CN 110490337A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
- G06F16/28—Databases characterised by their database models, e.g. relational or object models
- G06F16/284—Relational databases
- G06F16/285—Clustering or classification
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06311—Scheduling, planning or task assignment for a person or group
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
- G06Q10/063—Operations research, analysis or management
- G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
- G06Q10/06315—Needs-based resource requirements planning or analysis
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
- G06Q10/109—Time management, e.g. calendars, reminders, meetings or time accounting
- G06Q10/1093—Calendar-based scheduling for persons or groups
- G06Q10/1097—Task assignment
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/20—Administration of product repair or maintenance
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/16—Real estate
- G06Q50/163—Property management
Abstract
This application provides the repair message generation method and system of a kind of community, computer readable storage medium, this method includes user terminal to community server transmission maintenance call, and maintenance call includes target information to be repaired;Community server selects and the matched maintenance items of target information to be repaired in taxonomy database;Community server obtains and the associated maintenance man's information of maintenance items;Community server generates maintenance task assignment information according to maintenance man's information.By the above method, the application compared with the prior art in manually report and manually arrange maintenance task, improve task assignment efficiency, reduce the time that user is unable to normal use.
Description
Technical field
This application involves intelligence community fields, more particularly to the repair message generation method and system of a kind of community, meter
Calculation machine readable storage medium storing program for executing.
Background technique
Currently, community resident to the item to need repairing in family or in community, it is general by manually reporting to property pipe
Reason person, the content arrangement maintenance man that property management staff reports according to resident repair, and efficiency is lower, and resident is unable to normal use
Time it is longer.
Summary of the invention
The application is mainly to provide the repair message generation method and system, computer readable storage medium of a kind of community,
It can be improved task assignment efficiency, reduce the time that user is unable to normal use.
In order to solve the above technical problems, the technical solution that the application uses is: providing a kind of repair message of community
Generation method, which comprises user terminal sends maintenance call to community server, and the maintenance call includes to be repaired
Target information;The community server selects and the matched maintenance items of target information to be repaired in taxonomy database;
The community server obtains and the associated maintenance man's information of the maintenance items;The community server is according to the maintenance man
Information generates maintenance task assignment information.
Wherein, the maintenance items includes maintenance type and maintenance difficulty, and the community server obtains and the maintenance
The step of maintenance man's information of item association, which includes: the community server, determines that the maintenance man believes according to the maintenance type
The range of choice of breath;Service experience needed for the community server selects the maintenance difficulty;The community server is in institute
State selection and the matched maintenance man's information of the required service experience in range of choice.
Wherein, it includes: described that the community server, which obtains the step of maintenance man's information associated with the maintenance items,
Community server determines the range of choice of maintenance man's information according to the maintenance items;Described in the community server acquisition
The current information of maintenance man in range of choice;The community server selected in the range of choice according to current information with
The matched maintenance man's information of preset condition.
Wherein, the current information is not busy busy condition information, and the community server is according to current information in the selection
The step of maintenance man's information matched with preset condition is selected in range includes: the community server in the range of choice
Maintenance man's information that selection maintenance man is in idle condition.
Wherein, the maintenance call further includes address information to be repaired, and the current information is current location information, described
Community server selects to wrap the step of maintenance man's information matched with preset condition in the range of choice according to current information
Include: the community server selects maintenance man current location and address to be repaired apart from nearest maintenance in the range of choice
Member's information.
Wherein, the community server selects and the matched maintenance item of target information to be repaired in taxonomy database
After purpose step further include: the community server selects matched preferential with the maintenance items in priority data library
Grade;The community server obtains the Late Finish with the priority associative.
Wherein, after the step of community server generates maintenance task assignment information according to maintenance man's information also
It include: the processing progress that maintenance man's terminal sends the maintenance task to the community server;The community server according to
The processing progress is to the user terminal feedback processing state.
Wherein, the community server selects and the matched maintenance item of target information to be repaired in taxonomy database
After purpose step further include: the community server obtains method for maintaining corresponding with the maintenance items.
In order to solve the above technical problems, another technical solution that the application uses is: providing a kind of maintenance letter of community
Generation system is ceased, the system comprises user terminal and community server, the user terminal is communicated with the community server
Connection;The user terminal is used to send maintenance call to the community server, and the maintenance call includes target to be repaired
Information;The community server is used for selection and the matched maintenance items of target information to be repaired in taxonomy database;
The community server is for obtaining and the associated maintenance man's information of the maintenance items;The community server is used for according to institute
It states maintenance man's information and generates maintenance task assignment information.
In order to solve the above technical problems, another technical solution that the application uses is: providing a kind of computer-readable deposit
Storage media, is stored thereon with computer program, and the computer program is executed by processor to realize such as above-mentioned method.
The beneficial effect of the application is: being in contrast to the prior art, the application passes through user terminal to community service
Device sends maintenance call, and maintenance call includes target information to be repaired;Community server selected in taxonomy database with wait tie up
Repair the matched maintenance items of target information;Community server obtains and the associated maintenance man's information of maintenance items;Community server
According to maintenance man's information generate maintenance task assignment information method, compared with the prior art in manually report and manually arrange
Maintenance task improves task assignment efficiency, reduces the time that user is unable to normal use.
Detailed description of the invention
In order to more clearly explain the technical solutions in the embodiments of the present application, make required in being described below to embodiment
Attached drawing is briefly described, it should be apparent that, the drawings in the following description are only some examples of the present application, for
For those of ordinary skill in the art, without creative efforts, it can also be obtained according to these attached drawings other
Attached drawing, in which:
Fig. 1 is the flow diagram of the repair message generation method first embodiment of community provided by the present application;
Fig. 2 is the idiographic flow schematic diagram of mono- embodiment of step S130 in Fig. 1;
Fig. 3 is the idiographic flow schematic diagram of another embodiment of step S130 in Fig. 1;
Fig. 4 is the flow diagram of the repair message generation method second embodiment of community provided by the present application;
Fig. 5 is the flow diagram of the repair message generation method 3rd embodiment of community provided by the present application;
Fig. 6 is the flow diagram of the repair message generation method fourth embodiment of community provided by the present application;
Fig. 7 is that the repair message of community provided by the present application generates the schematic block diagram of system embodiment;
Fig. 8 is the schematic block diagram of computer readable storage medium embodiment provided by the present application.
Specific embodiment
Below in conjunction with the attached drawing in the embodiment of the present application, technical solutions in the embodiments of the present application carries out clear, complete
Site preparation description, it is clear that described embodiment is only a part of the embodiment of the application, instead of all the embodiments.This Shen
Please in embodiment, every other implementation obtained by those of ordinary skill in the art without making creative efforts
Example, shall fall in the protection scope of this application.
Referring to Fig. 1, Fig. 1 is the process signal of the repair message generation method first embodiment of community provided by the present application
Scheme, the repair message generation method in the present embodiment includes:
S110: user terminal sends maintenance call to community server;
Specifically, when user there are maintenance requirements, such as when water pipe, toilet etc. need repairing in family, user can be passed through
Terminal, such as mobile phone send maintenance call.
Wherein, which includes target information to be repaired, which can be target to be repaired
The corresponding text information of maintenance requirements, is also possible to the pictorial information or video information of target to be repaired, which may be used also
To include address information to be repaired, such as building generic term for a building, e. g. Apartment, store, a movie theater, etc., floor number and number in cell etc..
S120: community server selects and the matched maintenance items of target information to be repaired in taxonomy database;
Specifically, multiple and different maintenance items is stored in advance in taxonomy database, for example target information to be repaired is
Pictorial information identifies the pictorial information by image recognition technology, thus selection and the matched maintenance items of the pictorial information, In
In one way of example, which includes maintenance type and maintenance difficulty, for example, by image recognition technology identify to
Maintenance target is water pipe, so that it is determined that maintenance type is water pipe maintenance, identifies target to be repaired by image recognition technology
Damaged condition determines maintenance difficulty.
S130: community server obtains and the associated maintenance man's information of maintenance items;
Specifically, multiple and different maintenance items and multiple maintenance man's information can be stored in advance in taxonomy database, and
Multiple and different maintenance items and multiple maintenance man's information are respectively associated, to obtain associated maintenance man according to maintenance items
Information, it is possible to understand that, a maintenance items can be associated with multiple maintenance man's information, and maintenance man's information can also be associated with multiple
Maintenance items.
Optionally, maintenance man's information may include but be not limited to name, service experience, contact method, the maintenance warp of maintenance man
It goes through.
Referring to Fig. 2, Fig. 2 is the idiographic flow schematic diagram of mono- embodiment of step S130 in Fig. 1, in an embodiment
In, step S130 is specifically included:
S130a: community server determines the range of choice of maintenance man's information according to maintenance type;
For example, matched maintenance type is water pipe maintenance in step S120, then the range of choice of maintenance man's information is
Associated maintenance man's information is repaired with water pipe.
S130b: community server selection and service experience needed for maintenance difficulty;
Different maintenance difficulties and required service experience are associated in the database specifically, can preselect, thus
According to the corresponding required service experience of maintenance difficulty matched in step S120 selection.
S130c: community server selects and the matched maintenance man's information of required service experience in range of choice.
For example, required service experience is 3 years, then selecting service experience for maintenance in 3 years in range of choice
Member's information.
One embodiment determines the range of choice of maintenance man's information by maintenance type, so that the maintenance man of selection more accords with
The maintenance type of target to be repaired is closed, and further by selecting in range of choice and the required matched maintenance of service experience
The method of member's information, preventing maintenance man's experience deficiency from causing, maintenance fails or service experience excessively causes personnel to waste, and improves
The reasonability of maintenance man's selection.
It is the idiographic flow schematic diagram of another embodiment of step S130 in Fig. 1 refering to Fig. 3, Fig. 3, in another embodiment party
In formula, step S130 is specifically included:
S1301: community server determines the range of choice of maintenance man's information according to maintenance items;
The principle of the step is identical as above-mentioned step S130a, and details are not described herein.
S1302: community server acquires the current information of the maintenance man in range of choice;
Optionally, in a practical application scene, which is that not busy busy condition information namely maintenance man are currently at
Whether the mode of idle state or working condition, acquisition can have maintenance task to determine maintenance man by judging maintenance man currently
It is currently at idle state or person's working condition;In another practical application scene, which is current location information,
The mode of acquisition can obtain the current location information of maintenance man by maintenance man's terminal, and send station acquisition to maintenance man's terminal
Request;In another practical application scene, which includes not busy busy condition information and current location information simultaneously.
S1303: community server selects to believe with the matched maintenance man of preset condition in range of choice according to current information
Breath.
Optionally, when current information is not busy busy condition information, step S1303 specifically: selected in range of choice
Maintenance man's information that maintenance man is in idle condition;When current information is current location information, step S1303 specifically:
Select maintenance man current location and address to be repaired apart from nearest maintenance man's information in range of choice;In current location information
When simultaneously including not busy busy condition information and current location information, step S1303 specifically: maintenance man is selected in range of choice
It is in idle condition and maintenance man current location and address to be repaired is apart from nearest maintenance man's information.
It is in idle condition in step S1303 by selection or apart from nearest maintenance man's information, shortens maintenance man and open
Begin the time repaired, reduces the processing time limit of maintenance call.
Further, in other embodiments, step S1303 can also be implemented simultaneously with above-mentioned step S130c,
Namely selection and the required service experience and preset condition matched maintenance man's information simultaneously in range of choice.
S140: community server generates maintenance task assignment information according to maintenance man's information.
Specifically, generating maintenance task according to the maintenance call that user terminal is sent, and the maintenance task is assigned to step
The corresponding maintenance man of maintenance man's information obtained in rapid S130, so that maintenance man repairs according to the maintenance task.
Optionally, after generating maintenance task assignment information, the maintenance can also be sent to corresponding maintenance man's terminal
Assignment information.
Repair message generation method in the present embodiment sends maintenance call, maintenance to community server by user terminal
Request includes target information to be repaired;Community server selects and the matched maintenance of target information to be repaired in taxonomy database
Project;Community server obtains and the associated maintenance man's information of maintenance items;Community server is generated according to maintenance man's information and is tieed up
The method for repairing assignment information, compared with the prior art in manually report and manually arrange maintenance task, raising task refers to
Efficiency is sent, the time that user is unable to normal use is reduced.
Referring to Fig. 4, Fig. 4 is the process signal of the repair message generation method second embodiment of community provided by the present application
Figure, step S210, S220, S250 and S260 in the present embodiment respectively with step S110~S140 in above-mentioned first embodiment
Identical, details are not described herein, the repair message generation method in the present embodiment further include:
S230: community server selects and the matched priority of maintenance items in priority data library;
It is associated with different maintenance items and different priority specifically, can be selected in advance in priority data library, thus root
Corresponding priority is selected according to maintenance items, priority can be set according to influence degree of the maintenance items to user's normal life
It sets, for example toilet is affected to the normal life of user, priority is then higher, and lighting does not need on daytime under normal circumstances
It uses, priority can be lower, and certainly, set-up mode is without being limited thereto, is configured according to the actual situation.
S240: community server obtains the Late Finish with priority associative.
Specifically, when being associated with different maintenance items and different priority in priority data library, while being associated with not
With priority and different Late Finish, priority is higher, and Late Finish is then shorter, and priority is lower,
Late Finish is then longer, which is that distance starts to calculate when receiving the maintenance call that user terminal is sent,
For example the time for the maintenance call that user terminal is sent is received as two o'clock in afternoon, Late Finish is 3 hours, then then requiring
Maintenance man completes to repair for 5 points before in the afternoon.
It should be understood that the step S230 and S240 in the present embodiment can also be carried out after step S250.
Further, when the step S260 in the present embodiment generates maintenance task assignment information, while it is complete the latest to generate this
At the time, to remind maintenance man to need to complete maintenance before Late Finish.
Repair message generation method in the present embodiment is further different preferential by the way that different maintenance items is arranged
Grade, and the method for obtaining the associated Late Finish of different priorities remind maintenance man to complete before Late Finish
Maintenance, reduction are influenced caused by the normal use of user, at the same can make maintenance man can according to the Late Finish and
Own situation is made rational planning for, for example the maintenance man receives two maintenance task assignment informations simultaneously, then can be according to two most
The sequencing of late deadline successively repairs, and improves the working efficiency of maintenance man.
Referring to Fig. 5, Fig. 5 is the process signal of the repair message generation method 3rd embodiment of community provided by the present application
Figure, step S310, S320, S340 and S350 in the present embodiment respectively with step S110~S140 in above-mentioned first embodiment
Identical, details are not described herein, the repair message generation method in the present embodiment further include:
S230: community server obtains method for maintaining corresponding with maintenance items.
Specifically, different maintenance items and corresponding method for maintaining can be stored in advance and are associated in the database, such as
Water pipe maintenance and water pipe method for maintaining, electric light maintenance and electric light method for maintaining, when selection and the matched dimension of target information to be repaired
After repairing project, corresponding method for maintaining can be obtained.
Further, when the step S350 in the present embodiment generates maintenance task assignment information, while the maintenance side is generated
Method so that maintenance man can repair according to the method for maintaining, or using the method for maintaining as with reference to repairing, mentions
The convenience of the maintenance of high maintenance man shortens Maintenance Demand Time, reduces the influence time to user's normal use.
Referring to Fig. 6, Fig. 6 is the process signal of the repair message generation method fourth embodiment of community provided by the present application
Scheme, step S410~440 in the present embodiment are identical as step S110~S140 in above-mentioned first embodiment respectively, herein not
It repeats again, the repair message generation method in the present embodiment further include:
S450: maintenance man's terminal sends the processing progress of maintenance task to community server;
Specifically, maintenance man's terminal can be passed through according to the actual situation to community service after maintenance man receives maintenance task
Device sends in processing progress, such as untreated, processing or processed;
S460: community server is according to processing progress to user terminal feedback processing state.
Specifically, when community server receive maintenance man's terminal feedback processing progress after, according to this manage progress to
User terminal feedback processing state allows users to understand service mode in time.
It is that the repair message of community provided by the present application generates the schematic block diagram of system embodiment, this reality refering to Fig. 7, Fig. 7
Applying repair message in example and generating system includes user terminal 510 and community server 520, user terminal 510 and community service
Device 520 communicates to connect;
Wherein, user terminal 510 is used to send maintenance call to community server 520, and maintenance call includes mesh to be repaired
Mark information;Community server 520 is used for selection and the matched maintenance items of target information to be repaired in taxonomy database;Community
Server 520 is for obtaining and the associated maintenance man's information of maintenance items;Community server 520 is used for raw according to maintenance man's information
At maintenance task assignment information.
It should be understood that the concrete operating principle of user terminal 510 and community server 520 in the present embodiment is seen
Repair message generation method in any of the above-described embodiment, details are not described herein.
It is the schematic block diagram of computer readable storage medium embodiment provided by the present application, the present embodiment refering to Fig. 8, Fig. 8
In computer-readable recording medium storage have computer program 610, which can be executed by processor with reality
Repair message generation method in existing any of the above-described embodiment.
Optionally, which can be USB flash disk, mobile hard disk, read-only memory (ROM, Read-Only
Memory), random access memory (RAM, Random Access Memory), magnetic or disk etc. are various can store journey
The terminal devices such as the medium or computer of sequence code, server, mobile phone, plate.
Above is only an example of the present application, it is not intended to limit the scope of the patents of the application, it is all to utilize this Shen
Please equivalent structure or equivalent flow shift made by specification and accompanying drawing content, be applied directly or indirectly in other relevant skills
Art field similarly includes in the scope of patent protection of the application.
Claims (10)
1. a kind of repair message generation method of community, which is characterized in that the described method includes:
User terminal sends maintenance call to community server, and the maintenance call includes target information to be repaired;
The community server selects and the matched maintenance items of target information to be repaired in taxonomy database;
The community server obtains and the associated maintenance man's information of the maintenance items;
The community server generates maintenance task assignment information according to maintenance man's information.
2. the method according to claim 1, wherein the maintenance items includes maintenance type and maintenance difficulty,
The community server obtains the step of maintenance man's information associated with the maintenance items and includes:
The community server determines the range of choice of maintenance man's information according to the maintenance type;
Service experience needed for the community server selects the maintenance difficulty;
The community server selects and the matched maintenance man's information of the required service experience in the range of choice.
3. the method according to claim 1, wherein community server acquisition is associated with the maintenance items
Maintenance man's information the step of include:
The community server determines the range of choice of maintenance man's information according to the maintenance items;
The community server acquires the current information of the maintenance man in the range of choice;
The community server selects in the range of choice and the matched maintenance man's information of preset condition according to current information.
4. according to the method described in claim 3, it is characterized in that, the current information is not busy busy condition information, the community
Server selects in the range of choice according to current information
Maintenance man's information that the community server selects maintenance man to be in idle condition in the range of choice.
5. according to the method described in claim 3, it is characterized in that, the maintenance call further includes address information to be repaired, institute
Stating current information is current location information, and the community server is selected according to current information and preset in the range of choice
The step of condition matched maintenance man's information includes:
The community server selects maintenance man current location and address to be repaired apart from nearest dimension in the range of choice
The person's of repairing information.
6. the method according to claim 1, wherein the community server selects in taxonomy database and institute
After the step of stating target information to be repaired matched maintenance items further include:
The community server selects and the matched priority of the maintenance items in priority data library;
The community server obtains the Late Finish with the priority associative.
7. the method according to claim 1, wherein the community server is generated according to maintenance man's information
After the step of maintenance task assignment information further include:
Maintenance man's terminal sends the processing progress of the maintenance task to the community server;
The community server is according to the processing progress to the user terminal feedback processing state.
8. the method according to claim 1, wherein the community server selects in taxonomy database and institute
After the step of stating target information to be repaired matched maintenance items further include:
The community server obtains method for maintaining corresponding with the maintenance items.
9. the repair message of community a kind of generates system, which is characterized in that the system comprises user terminal and community server,
The user terminal and the community server communicate to connect;
The user terminal is used to send maintenance call to the community server, and the maintenance call includes target letter to be repaired
Breath;
The community server is used for selection and the matched maintenance items of target information to be repaired in taxonomy database;
The community server is for obtaining and the associated maintenance man's information of the maintenance items;
The community server is used to generate maintenance task assignment information according to maintenance man's information.
10. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program
It is executed by processor to realize method as described in any one of claims 1 to 8.
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