CN110490411A - A kind of client management method, system and storage medium - Google Patents
A kind of client management method, system and storage medium Download PDFInfo
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- 238000007726 management method Methods 0.000 title claims abstract description 26
- 238000003860 storage Methods 0.000 title claims abstract description 18
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- 238000013507 mapping Methods 0.000 claims abstract description 53
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- 235000021167 banquet Nutrition 0.000 abstract description 113
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- 238000005859 coupling reaction Methods 0.000 description 3
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Abstract
The invention discloses a kind of client management method, system and storage mediums, and wherein method includes: to receive distribution customer request for information；According to the distribution customer request for information, seat personnel information is obtained；According to the seat personnel information, the transition information and corresponding customer information of the seat personnel are obtained；Establish the mapping relations of change seat personnel and customer information；Judge whether the condition for meeting the mapping relations of change seat personnel and customer information；If so, the mapping relations of change seat personnel and customer information.Attend a banquet change when, judged by the condition of transition information and customer information to seat personnel, be able to carry out the association suitably attended a banquet with client.The automatic distribution of seat personnel can also be carried out, according to the characteristic information of client to match the services client of attending a banquet being more suitable for.According to the technical solution of the present invention, the distribution attended a banquet can be made more reasonable, increase allocative efficiency of attending a banquet.
Description
Technical field
The present invention relates to data management field, specific embodiment is related to a kind of client management method, system and storage medium.
Background technique
Call center system keeps the invisible service window being closely connected as enterprise and client terminal, products propaganda,
Product sale, technical support, after-sale service, consulting and complaint etc. play increasingly important role, in the operation of enterprise
It is played an increasingly important role in activity.
The service of attending a banquet is a kind of important way that call center system is offering customers service, and the service of attending a banquet refers to the people that attends a banquet
Member provides the process serviced accordingly for client by the support system of call center.
With the development of internet technology and demand of the people to service quality is constantly promoted, to the content for work of attending a banquet
And it requires also promoted.Currently, some problems are often encountered during the follow-up to client of attending a banquet, for example, will when attending a banquet
After leaving office or leaving office, client's list under one's name is redistributed with important task needs, and at this time administrator needs large quantities of
Amount modification customer information is with mission bit stream.Administrator needs client's list again, such as being allocated one by one, then operating process
It is very complicated, and allocation result be also possible to it is barely satisfactory, may the stage causes customer churn below.
Summary of the invention
In order to solve at least one above-mentioned technical problem, the invention proposes a kind of client management method, system and storages
Medium.
To achieve the goals above, first aspect present invention provides a kind of client management method, comprising:
Receive distribution customer request for information；
According to the distribution customer request for information, seat personnel information is obtained；
According to the seat personnel information, the transition information and corresponding customer information of the seat personnel are obtained；
Establish the mapping relations of change seat personnel and customer information；
Judge whether the condition for meeting the mapping relations of change seat personnel and customer information；
If so, the mapping relations of change seat personnel and customer information.
In the present solution, further include:
Obtain the characteristic information of the customer information；
According to the characteristic information, the corresponding quantum condition numerical value of the characteristic information is calculated；
New seat personnel is selected to be distributed automatically according to the quantum condition numerical value.
In the present solution, described calculate the corresponding quantum condition numerical value of the characteristic information according to the characteristic information, packet
It includes:
The characteristic information is obtained, N number of subcharacter information is obtained；
Determine the corresponding subcharacter quantized data value of each subcharacter information；
Each subcharacter quantized data value is calculated according to preset computation rule, it is corresponding to obtain the characteristic information
Quantum condition numerical value.
In the present solution, the preset computation rule specifically:
Z=a1S1+a2S2+…+aNSN
Wherein, Z is characterized the corresponding quantum condition numerical value of information, aNFor the weight coefficient of n-th subcharacter information；SNFor
The corresponding subcharacter quantized data value of n-th subcharacter information；Wherein N is more than or equal to 2.
In the present solution, the mapping relations for establishing change seat personnel and customer information, further includes:
The customer information and M change seat personnel are established into mapping relations；
Judge whether the condition for meeting the mapping relations of change seat personnel and customer information；
If so, the mapping relations of change seat personnel and customer information；Wherein M is more than or equal to 2.
In the present solution, the characteristic information is customer grade, client gender, client's time limit, client tracking duration, Ke Hugui
One or more of possession.
Second aspect of the present invention also provides a kind of client management system, which includes: memory, processor, described to deposit
Include client management method program in reservoir, following step is realized when the client management method program is executed by the processor
It is rapid:
Receive distribution customer request for information；
According to the distribution customer request for information, seat personnel information is obtained；
According to the seat personnel information, the transition information and corresponding customer information of the seat personnel are obtained；
Establish the mapping relations of change seat personnel and customer information；
Judge whether the condition for meeting the mapping relations of change seat personnel and customer information；
If so, the mapping relations of change seat personnel and customer information.
In the present solution, further include:
Obtain the characteristic information of the customer information；
According to the characteristic information, the corresponding quantum condition numerical value of the characteristic information is calculated；
New seat personnel is selected to be distributed automatically according to the quantum condition numerical value.
In the present solution, described calculate the corresponding quantum condition numerical value of the characteristic information according to the characteristic information, packet
It includes:
The characteristic information is obtained, N number of subcharacter information is obtained；
Determine the corresponding subcharacter quantized data value of each subcharacter information；
Each subcharacter quantized data value is calculated according to preset computation rule, it is corresponding to obtain the characteristic information
Quantum condition numerical value.
In the present solution, the preset computation rule specifically:
Z=a1S1+a2S2+…+aNSN
Wherein, Z is characterized the corresponding quantum condition numerical value of information, aNFor the weight coefficient of n-th subcharacter information；SNFor
The corresponding subcharacter quantized data value of n-th subcharacter information；Wherein N is more than or equal to 2.
In the present solution, the mapping relations for establishing change seat personnel and customer information, further includes:
The customer information and M change seat personnel are established into mapping relations；
Judge whether the condition for meeting the mapping relations of change seat personnel and customer information；
If so, the mapping relations of change seat personnel and customer information；Wherein M is more than or equal to 2.
In the present solution, the characteristic information is customer grade, client gender, client's time limit, client tracking duration, Ke Hugui
One or more of possession.
A kind of computer readable storage medium is also disclosed in third aspect present invention, wraps in the computer readable storage medium
Client management method program is included, when the client management method program is executed by processor, is realized as described in any one of the above embodiments
The step of client management method.
Attend a banquet change when, the present invention is judged by the condition of transition information and customer information to seat personnel, can
Carry out the association suitably attended a banquet with client.The automatic distribution of seat personnel can also be carried out according to the characteristic information of client, with
Match the services client of attending a banquet being more suitable for.The present invention client can also be distributed to it is multiple attend a banquet, by it is multiple attend a banquet collaboration clothes
Business can carry out ultimate yield distribution by allocation proportion.According to the technical solution of the present invention, the distribution attended a banquet can be made more
Rationally, allocative efficiency of attending a banquet is increased, the experience sense in assigning process is improved.
Detailed description of the invention
Fig. 1 shows a kind of flow chart of client management method of the present invention；
Fig. 2 shows the present invention, and the method flow diagram attended a banquet is chosen according to characteristic information；
Fig. 3 shows the flow chart that batch of the invention changes method of attending a banquet；
Fig. 4 shows a kind of block diagram of client management system of the present invention.
Specific embodiment
To better understand the objects, features and advantages of the present invention, with reference to the accompanying drawing and specific real
Applying mode, the present invention is further described in detail.It should be noted that in the absence of conflict, the implementation of the application
Feature in example and embodiment can be combined with each other.
In the following description, numerous specific details are set forth in order to facilitate a full understanding of the present invention, still, the present invention may be used also
To be implemented using other than the one described here other modes, therefore, protection scope of the present invention is not by described below
Specific embodiment limitation.
Fig. 1 shows a kind of flow chart of client management method of the present invention.
As described in Figure 1, the invention discloses a kind of client management methods, comprising:
S102 receives distribution customer request for information；
S104 obtains seat personnel information according to the distribution customer request for information；
S106 obtains the transition information and corresponding customer information of the seat personnel according to the seat personnel information；
S108 establishes the mapping relations of change seat personnel and customer information；
S110 judges whether the condition for meeting the mapping relations of change seat personnel and customer information；
S112, if so, the mapping relations of change seat personnel and customer information.
It should be noted that distribution client's request can be administrator's sending, the sending of attending a banquet for being also possible to leave office.
Wherein, administrator has distribution client and adjusts the permission attended a banquet and can voluntarily carry out as needed when needing to distribute
Distribution；Oneself client under one's name can be shifted by Personnel Who Left, other are transferred to and attend a banquet under one's name.
It should be noted that including original seat personnel information, change seat personnel information in distribution customer request for information
One or more of.Wherein, the change seat personnel is to refer specifically to the corresponding seat personnel after change operation.Example
If the former seat personnel of client A is Lily, changing new seat personnel is Bob, then Bob is change seat personnel.According to described point
With customer request for information, seat personnel information is obtained, that is, obtains the information of original seat personnel and new distribution seat personnel, obtains
The transition information attended a banquet.For example, obtaining the personal information attended a banquet after obtaining distribution customer request for information, then inquiring institute
State the transition information attended a banquet customer information corresponding with its.Wherein, during transition information is on-job, leaving office, will leave office, have a holiday
It is one or more of；Corresponding customer information is the customer information under one's name of seat personnel.
It should be noted that client is associated with the corresponding relationship attended a banquet by mapping table, it is stored in background service
In device, change client is carried out by changing its corresponding mapping table content with the incidence relation attended a banquet.
Specifically, the condition of the mapping relations of change seat personnel and customer information is to judge that whether change attends a banquet in i.e.
It by leaving office state, has a holiday, one or more of leaving office state, if being not at, does not allow to change.Sentenced using condition
It is disconnected, it is then there is a possibility that biggish secondary change, and client because client is altered to above-mentioned seat personnel under one's name
Service exist interruption, be easy to cause customer churn, be unfavorable for the operation of company.Above-mentioned condition can also be according to the warp attended a banquet
Degree of testing, specifically: the empirical value attended a banquet described in acquisition；Judge whether the empirical value is more than preset empirical value；If being more than,
Then allow to change；If not exceeded, not allowing then to change.For example, the Lily that attends a banquet is new registration, empirical value only has 100, and attend a banquet Bob
Registration 5 years, empirical value 800；And preset empirical value is 500, then if change is attended a banquet as Lily, does not allow to change；
If change is attended a banquet as Bob, allow to change.Judge whether to change by empirical value, veteran people can be serviced this
Portions of client is attended a banquet due to the tracking of client and is changed, and client can inevitably generate conflict or distrust mood, then, by
The veteran service of progress of attending a banquet can reduce the resentment of client as far as possible, improve the ownership of client.Certainly, originally
Invention is not limited only to above-mentioned condition judgement, and condition can be arranged in those skilled in the art according to actual needs, and any judgement is adjusted
The process of section is fallen in the scope of the present invention.
Fig. 2 shows the present invention, and the method flow diagram attended a banquet is chosen according to characteristic information.
As shown in Fig. 2, according to embodiments of the present invention, further includes:
S202 obtains the characteristic information of the customer information；
S204 calculates the corresponding quantum condition numerical value of the characteristic information according to the characteristic information；
S206 selects new seat personnel to be distributed automatically according to the quantum condition numerical value.
Specifically, the characteristic information is customer grade, client gender, client's time limit, client tracking duration, customer ownership
One or more of ground.
It should be noted that each seat personnel can be with according to its length of service, educational background, working experience, work achievement etc.
It is divided into different grades, each grade is corresponding with the range of services client.Higher ranked attends a banquet, client crowd's model of service
It encloses relatively wide；Junior to attend a banquet, personnel's range of services client is smaller.For example, job class is defined as 10 grades altogether, wherein work
Making the corresponding grade of attending a banquet that the time limit is long and work achievement is good is 10 grades, and the corresponding grade of attending a banquet of new registration is defined as 2 grades；So,
10 grades attend a banquet can service whole clients, that is to say, that 1-10 grades of client can be serviced, and 2 grades attend a banquet can only service
1-2 grades of client.If the corresponding grade of attending a banquet of quantum condition numerical value has multiple, preferential selection inferior grade, which is attended a banquet, to be become
More.For example, can be adapted to 2-10 grade of grade if quantum condition numerical value is 25 and attend a banquet, then preferentially selecting grade 2 at this time
It attends a banquet and is matched, if client's amount of attending a banquet of grade 2 has been saturated at this time, select attending a banquet for grade 3, and so on.Preferentially
It is matched, client can maximumlly be distributed using attending a banquet for inferior grade, reduce the waste of human resources, guarantee visitor
Family reliability of service.The characteristic information that the grade of each client then passes through customer information is calculated.Art technology
Personnel can set the grade attended a banquet with client according to actual needs, and the present invention, which is not intended to limit, to attend a banquet and the tier definition of client, but
It is fallen in the scope of the present invention using the present invention by the scheme that feature calculation is attended a banquet.
It should be noted that in the case that multiple seat personnels are all eligible, if without special remarks or explanation,
Seat personnel can be then randomly selected to be allocated.
According to embodiments of the present invention, described according to the characteristic information, calculate the corresponding quantum condition of the characteristic information
Numerical value, comprising:
The characteristic information is obtained, N number of subcharacter information is obtained；
Determine the corresponding subcharacter quantized data value of each subcharacter information；
Each subcharacter quantized data value is calculated according to preset computation rule, it is corresponding to obtain the characteristic information
Quantum condition numerical value.
It should be noted that the characteristic information includes multiple subcharacter information, customer grade, client can be divided into
Gender, client's time limit, client tracking duration, customer ownership, one or more of client age.Each subcharacter can be right
Should there are preset grade and quantized data value, for example, client's time limit can be divided into 5 grades, grade 1 indicates new client,
Corresponding quantized data value is 10, and class 5 indicates frequent customer, and the time limit 3 years or more, corresponding quantized data value was 50.For another example,
Client gender, customer ownership etc. be not belonging to the attribute of quantizing range, then can not have to carry out quantization value, or be all identical
Quantized data value.
Specifically, the preset computation rule specifically:
Z=a1S1+a2S2+…+aNSN
Wherein, Z is characterized the corresponding quantum condition numerical value of information, aNFor the weight coefficient of n-th subcharacter information；SNFor
The corresponding subcharacter quantized data value of n-th subcharacter information；Wherein N is more than or equal to 2.Wherein a1+a2+…+aN=1.
It should be noted that obtaining subcharacter quantized data value and then the corresponding weight of each subcharacter of inquiry
Coefficient, the data value that will acquire are weighted summation and obtain quantum condition numerical value.Then judged according to the quantum condition numerical value
Corresponding seat personnel, is matched.
Fig. 3 shows the flow chart that batch of the invention changes method of attending a banquet
As shown in figure 3, the mapping relations for establishing change seat personnel and customer information, further includes:
The customer information and M change seat personnel are established mapping relations by S302；
S304 judges whether the condition for meeting the mapping relations of change seat personnel and customer information；
S306, if so, the mapping relations of change seat personnel and customer information；Wherein M is more than or equal to 2.
It should be noted that also the corresponding seat personnel of client can be changed to multiple attend a banquet when changing seat personnel
Personnel, multiple this client of seat personnel cooperation with service.When change, task accounting, income accounting can be carried out artificial
It pre-sets or system automatically generated.Attend a banquet Lily and Bob under one's name for example, client A is altered to, change when Lily and
Bob has carried out the division of the accounting of income, and definition income accounting is Lily accounting 60%, Bob accounting 40%, then client at
After friendship, interests are divided into 60% and are attributed to Lily, and 40% is attributed to Bob.Certainly, system can also define Lily and Bob automatically
Accounting be respectively 50%.After determining the personal information that change is attended a banquet, it is also necessary to judge whether to meet change condition, if satisfied,
Then carry out the change of mapping relations.
It should be noted that technical solution of the present invention also supports the change of batch, specifically: obtain multiple changes of attending a banquet
Request；Judge whether the condition for meeting the mapping relations of change seat personnel and customer information；If so, change seat personnel with
The mapping relations of customer information.Wherein, multiple change requests of attending a banquet are that administrator issues, the hair of attending a banquet for being also possible to leave office
Out.Its client under one's name of attending a banquet carries out batch change, can be altered to it is same attend a banquet under one's name, be also possible to be altered to multiple
It attends a banquet under one's name.In change, judge whether to meet change condition from the background, if satisfied, then changing；If not satisfied, then refusing.
Fig. 4 shows a kind of block diagram of client management system of the present invention.
As shown in figure 4, second aspect of the present invention also provides a kind of client management system, which includes: memory 41, place
Device 42 is managed, includes client management method program in the memory, the client management method program is executed by the processor
Shi Shixian following steps:
Receive distribution customer request for information；
According to the distribution customer request for information, seat personnel information is obtained；
According to the seat personnel information, the transition information and corresponding customer information of the seat personnel are obtained；
Establish the mapping relations of change seat personnel and customer information；
Judge whether the condition for meeting the mapping relations of change seat personnel and customer information；
If so, the mapping relations of change seat personnel and customer information.
It should be noted that distribution client's request can be administrator's sending, the sending of attending a banquet for being also possible to leave office.
Wherein, administrator has distribution client and adjusts the permission attended a banquet and can voluntarily carry out as needed when needing to distribute
Distribution；Oneself client under one's name can be shifted by Personnel Who Left, other are transferred to and attend a banquet under one's name.
It should be noted that including original seat personnel information, change seat personnel information in distribution customer request for information
One or more of.Wherein, the change seat personnel is the seat personnel after change, such as the former seat personnel of client A
For Lily, changing new seat personnel is Bob, then Bob is change seat personnel.According to the distribution customer request for information, obtain
Seat personnel information obtains the information of original seat personnel and new distribution seat personnel, obtains the transition information attended a banquet.Example
Such as, after obtaining distribution customer request for information, obtain the personal information attended a banquet, then the transition information attended a banquet described in inquiry and
Its corresponding customer information.Wherein, transition information be it is on-job, leave office, one or more of will leave office, have a holiday；It is corresponding
Customer information is the customer information under one's name of seat personnel.
It should be noted that client is associated with the corresponding relationship attended a banquet by mapping table, it is stored in background service
In device, change client is carried out by changing its corresponding mapping table content with the incidence relation attended a banquet.
Specifically, the condition of the mapping relations of change seat personnel and customer information is to judge that whether change attends a banquet in i.e.
It by leaving office state, has a holiday, one or more of leaving office state, if being in, does not allow to change.Judged using condition,
It is because client is altered to above-mentioned seat personnel under one's name then there is a possibility that biggish secondary change, and client
There is interruption in service, be easy to cause customer churn, be unfavorable for the operation of company.Above-mentioned condition can also be according to the experience attended a banquet
Degree, specifically: the empirical value attended a banquet described in acquisition；Judge whether the empirical value is more than preset empirical value；If being more than,
Allow to change；If not exceeded, not allowing then to change.For example, the Lily that attends a banquet is new registration, empirical value only has 100, and the Bob that attends a banquet enters
Duty 5 years, empirical value 800；And preset empirical value is 500, then if change is attended a banquet as Lily, does not allow to change；Such as
Fruit change is attended a banquet as Bob, then allows to change.Judge whether to change by empirical value, veteran people can be serviced into this portion
Dividing client, is attended a banquet and changed due to the tracking of client, client can inevitably generate conflict or distrust mood, then, by passing through
The resentment of client can be reduced as far as possible by testing the service abundant of progress of attending a banquet, and improve the ownership of client.Certainly, this hair
Bright to be not limited only to above-mentioned condition judgement, condition can be arranged in those skilled in the art according to actual needs, and any judgement is adjusted
Process fall in the scope of the present invention.
According to embodiments of the present invention, further includes:
Obtain the characteristic information of the customer information；
According to the characteristic information, the corresponding quantum condition numerical value of the characteristic information is calculated；
New seat personnel is selected to be distributed automatically according to the quantum condition numerical value.
Specifically, the characteristic information is customer grade, client gender, client's time limit, client tracking duration, customer ownership
One or more of ground.
It should be noted that each seat personnel can be with according to its length of service, educational background, working experience, work achievement etc.
It is divided into different grades, each grade is corresponding with the range of services client.Higher ranked attends a banquet, client crowd's model of service
It encloses relatively wide；Junior to attend a banquet, personnel's range of services client is smaller.For example, job class is defined as 10 grades altogether, wherein work
Making the corresponding grade of attending a banquet that the time limit is long and work achievement is good is 10 grades, and the corresponding grade of attending a banquet of new registration is defined as 2 grades；So,
10 grades attend a banquet can service whole clients, that is to say, that 1-10 grades of client can be serviced, and 2 grades attend a banquet can only service
1-2 grades of client.If the corresponding grade of attending a banquet of quantum condition numerical value has multiple, preferential selection inferior grade, which is attended a banquet, to be become
More.For example, can be adapted to 2-10 grade of grade if quantum condition numerical value is 25 and attend a banquet, then preferentially selecting grade 2 at this time
It attends a banquet and is matched, if client's amount of attending a banquet of grade 2 has been saturated at this time, select attending a banquet for grade 3, and so on.Preferentially
It is matched, client can maximumlly be distributed using attending a banquet for inferior grade, reduce the waste of human resources, guarantee visitor
Family reliability of service.The characteristic information that the grade of each client then passes through customer information is calculated.Art technology
Personnel can set the grade attended a banquet with client according to actual needs, and the present invention, which is not intended to limit, to attend a banquet and the tier definition of client, but
It is fallen in the scope of the present invention using the present invention by the scheme that feature calculation is attended a banquet.
It should be noted that in the case that multiple seat personnels are all eligible, if without special remarks or explanation,
Seat personnel can be then randomly selected to be allocated.
According to embodiments of the present invention, described according to the characteristic information, calculate the corresponding quantum condition of the characteristic information
Numerical value, comprising:
The characteristic information is obtained, N number of subcharacter information is obtained；
Determine the corresponding subcharacter quantized data value of each subcharacter information；
Each subcharacter quantized data value is calculated according to preset computation rule, it is corresponding to obtain the characteristic information
Quantum condition numerical value.
It should be noted that the characteristic information includes multiple subcharacter information, customer grade, client can be divided into
Gender, client's time limit, client tracking duration, customer ownership, one or more of client age.Each subcharacter can be right
Should there are preset grade and quantized data value, for example, client's time limit can be divided into 5 grades, grade 1 indicates new client,
Corresponding quantized data value is 10, and class 5 indicates frequent customer, and the time limit 3 years or more, corresponding quantized data value was 50.For another example,
Client gender, customer ownership etc. be not belonging to the attribute of quantizing range, then can not have to carry out quantization value, or be all identical
Quantized data value.
Specifically, the preset computation rule specifically:
Z=a1S1+a2S2+…+aNSN
Wherein, Z is characterized the corresponding quantum condition numerical value of information, aNFor the weight coefficient of n-th subcharacter information；SNFor
The corresponding subcharacter quantized data value of n-th subcharacter information；Wherein N is more than or equal to 2.Wherein a1+a2+…+aN=1.
It should be noted that obtaining subcharacter quantized data value and then the corresponding weight of each subcharacter of inquiry
Coefficient, the data value that will acquire are weighted summation and obtain quantum condition numerical value.Then judged according to the quantum condition numerical value
Corresponding seat personnel, is matched.
According to embodiments of the present invention, the mapping relations for establishing change seat personnel and customer information, further includes:
The customer information and M change seat personnel are established into mapping relations；
Judge whether the condition for meeting the mapping relations of change seat personnel and customer information；
If so, the mapping relations of change seat personnel and customer information；Wherein M is more than or equal to 2.
It should be noted that also the corresponding seat personnel of client can be changed to multiple attend a banquet when changing seat personnel
Personnel, multiple this client of seat personnel cooperation with service.When change, task accounting, income accounting can be carried out artificial
It pre-sets or system automatically generated.Attend a banquet Lily and Bob under one's name for example, client A is altered to, change when Lily and
Bob has carried out the division of the accounting of income, and definition income accounting is Lily accounting 60%, Bob accounting 40%, then client at
After friendship, interests are divided into 60% and are attributed to Lily, and 40% is attributed to Bob.Certainly, system can also define Lily and Bob automatically
Accounting be respectively 50%.After determining the personal information that change is attended a banquet, it is also necessary to judge whether to meet change condition, if satisfied,
Then carry out the change of mapping relations.
It should be noted that technical solution of the present invention also supports the change of batch, specifically: obtain multiple changes of attending a banquet
Request；Judge whether the condition for meeting the mapping relations of change seat personnel and customer information；If so, change seat personnel with
The mapping relations of customer information.Wherein, multiple change requests of attending a banquet are that administrator issues, the hair of attending a banquet for being also possible to leave office
Out.Its client under one's name of attending a banquet carries out batch change, can be altered to it is same attend a banquet under one's name, be also possible to be altered to multiple
It attends a banquet under one's name.In change, judge whether to meet change condition from the background, if satisfied, then changing；If not satisfied, then refusing.
A kind of computer readable storage medium is also disclosed in third aspect present invention, wraps in the computer readable storage medium
Client management method program is included, when the client management method program is executed by processor, is realized as described in any one of the above embodiments
The step of client management method.
Attend a banquet change when, the present invention is judged by the condition of transition information and customer information to seat personnel, can
Carry out the association suitably attended a banquet with client.The automatic distribution of seat personnel can also be carried out according to the characteristic information of client, with
Match the services client of attending a banquet being more suitable for.The present invention client can also be distributed to it is multiple attend a banquet, by it is multiple attend a banquet collaboration clothes
Business can carry out ultimate yield distribution by allocation proportion.According to the technical solution of the present invention, the distribution attended a banquet can be made more
Rationally, allocative efficiency of attending a banquet is increased, the experience sense in assigning process is improved.
In several embodiments provided herein, it should be understood that disclosed device and method can pass through it
Its mode is realized.Apparatus embodiments described above are merely indicative, for example, the division of the unit, only
A kind of logical function partition, there may be another division manner in actual implementation, such as: multiple units or components can combine, or
It is desirably integrated into another system, or some features can be ignored or not executed.In addition, shown or discussed each composition portion
Mutual coupling or direct-coupling or communication connection is divided to can be through some interfaces, the INDIRECT COUPLING of equipment or unit
Or communication connection, it can be electrical, mechanical or other forms.
Above-mentioned unit as illustrated by the separation member, which can be or may not be, to be physically separated, aobvious as unit
The component shown can be or may not be physical unit；Both it can be located in one place, and may be distributed over multiple network lists
In member；Some or all of units can be selected to achieve the purpose of the solution of this embodiment according to the actual needs.
In addition, each functional unit in various embodiments of the present invention can be fully integrated in one processing unit, it can also
To be each unit individually as a unit, can also be integrated in one unit with two or more units；It is above-mentioned
Integrated unit both can take the form of hardware realization, can also realize in the form of hardware adds SFU software functional unit.
Those of ordinary skill in the art will appreciate that: realize that all or part of the steps of above method embodiment can pass through
The relevant hardware of program instruction is completed, and program above-mentioned can store in computer-readable storage medium, which exists
When execution, step including the steps of the foregoing method embodiments is executed；And storage medium above-mentioned includes: movable storage device, read-only deposits
Reservoir (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), magnetic disk or
The various media that can store program code such as CD.
If alternatively, the above-mentioned integrated unit of the present invention is realized in the form of software function module and as independent product
When selling or using, it also can store in a computer readable storage medium.Based on this understanding, the present invention is implemented
Substantially the part that contributes to existing technology can be embodied in the form of software products the technical solution of example in other words,
The computer software product is stored in a storage medium, including some instructions are used so that computer equipment (can be with
It is personal computer, server or network equipment etc.) execute all or part of each embodiment the method for the present invention.
And storage medium above-mentioned includes: that movable storage device, ROM, RAM, magnetic or disk etc. are various can store program code
Medium.
The above description is merely a specific embodiment, but scope of protection of the present invention is not limited thereto, any
Those familiar with the art in the technical scope disclosed by the present invention, can easily think of the change or the replacement, and should all contain
Lid is within protection scope of the present invention.Therefore, protection scope of the present invention should be based on the protection scope of the described claims.
Claims (10)
1. a kind of client management method characterized by comprising
Receive distribution customer request for information；
According to the distribution customer request for information, seat personnel information is obtained；
According to the seat personnel information, the transition information and corresponding customer information of the seat personnel are obtained；
Establish the mapping relations of change seat personnel and customer information；
Judge whether the condition for meeting the mapping relations of change seat personnel and customer information；
If so, the mapping relations of change seat personnel and customer information.
2. a kind of client management method according to claim 1, which is characterized in that further include:
Obtain the characteristic information of the customer information；
According to the characteristic information, the corresponding quantum condition numerical value of the characteristic information is calculated；
New seat personnel is selected to be distributed automatically according to the quantum condition numerical value.
3. a kind of client management method according to claim 2, which is characterized in that described according to the characteristic information, meter
Calculate the corresponding quantum condition numerical value of the characteristic information, comprising:
The characteristic information is obtained, N number of subcharacter information is obtained；
Determine the corresponding subcharacter quantized data value of each subcharacter information；
Each subcharacter quantized data value is calculated according to preset computation rule, obtains the corresponding amount of the characteristic information
Change condition value.
4. a kind of client management method according to claim 3, which is characterized in that the preset computation rule is specific
Are as follows:
Wherein, Z is characterized the corresponding quantum condition numerical value of information, is the weight coefficient of n-th subcharacter information；For n-th
The corresponding subcharacter quantized data value of characteristic information；Wherein N is more than or equal to 2.
5. a kind of client management method according to claim 1, which is characterized in that the foundation change seat personnel and visitor
The mapping relations of family information, further includes:
The customer information and M change seat personnel are established into mapping relations；
Judge whether the condition for meeting the mapping relations of change seat personnel and customer information；
If so, the mapping relations of change seat personnel and customer information；Wherein M is more than or equal to 2.
6. a kind of client management method according to claim 2, which is characterized in that the characteristic information be customer grade,
One or more of client gender, client's time limit, client tracking duration, customer ownership.
7. a kind of client management system, which is characterized in that the system includes: memory, processor, includes visitor in the memory
Family management method program, the client management method program realize following steps when being executed by the processor:
Receive distribution customer request for information；
According to the distribution customer request for information, seat personnel information is obtained；
According to the seat personnel information, the transition information and corresponding customer information of the seat personnel are obtained；
Establish the mapping relations of change seat personnel and customer information；
Judge whether the condition for meeting the mapping relations of change seat personnel and customer information；
If so, the mapping relations of change seat personnel and customer information.
8. a kind of client management system according to claim 7, which is characterized in that further include:
Obtain the characteristic information of the customer information；
According to the characteristic information, the corresponding quantum condition numerical value of the characteristic information is calculated；
New seat personnel is selected to be distributed automatically according to the quantum condition numerical value.
9. a kind of client management system according to claim 7, which is characterized in that described according to the characteristic information, meter
Calculate the corresponding quantum condition numerical value of the characteristic information, comprising:
The characteristic information is obtained, N number of subcharacter information is obtained；
Determine the corresponding subcharacter quantized data value of each subcharacter information；
Each subcharacter quantized data value is calculated according to preset computation rule, obtains the corresponding amount of the characteristic information
Change condition value.
10. a kind of computer readable storage medium, which is characterized in that include customer account management in the computer readable storage medium
Method program when the client management method program is executed by processor, is realized as described in any one of claims 1 to 6
The step of client management method.
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| CN201910619574.XA CN110490411A (en) | 2019-07-10 | 2019-07-10 | A kind of client management method, system and storage medium |
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