CN110442692A - 一种用于问题派单及其训练的方法和装置 - Google Patents
一种用于问题派单及其训练的方法和装置 Download PDFInfo
- Publication number
- CN110442692A CN110442692A CN201910677589.1A CN201910677589A CN110442692A CN 110442692 A CN110442692 A CN 110442692A CN 201910677589 A CN201910677589 A CN 201910677589A CN 110442692 A CN110442692 A CN 110442692A
- Authority
- CN
- China
- Prior art keywords
- class cluster
- vector
- answer party
- answer
- predetermined
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000012549 training Methods 0.000 title claims abstract description 50
- 238000012545 processing Methods 0.000 title claims abstract description 49
- 238000000034 method Methods 0.000 title claims abstract description 42
- 239000013598 vector Substances 0.000 claims abstract description 207
- 238000003672 processing method Methods 0.000 claims abstract description 6
- 230000004044 response Effects 0.000 claims description 10
- 238000010586 diagram Methods 0.000 description 9
- 230000008569 process Effects 0.000 description 8
- 238000004891 communication Methods 0.000 description 5
- 238000005516 engineering process Methods 0.000 description 5
- 230000000694 effects Effects 0.000 description 4
- 230000008859 change Effects 0.000 description 2
- 238000006243 chemical reaction Methods 0.000 description 2
- 238000004590 computer program Methods 0.000 description 2
- 238000013480 data collection Methods 0.000 description 2
- 230000006870 function Effects 0.000 description 2
- 238000013459 approach Methods 0.000 description 1
- 238000013528 artificial neural network Methods 0.000 description 1
- 230000005540 biological transmission Effects 0.000 description 1
- 238000004422 calculation algorithm Methods 0.000 description 1
- 238000004364 calculation method Methods 0.000 description 1
- 238000009223 counseling Methods 0.000 description 1
- 238000011161 development Methods 0.000 description 1
- 230000018109 developmental process Effects 0.000 description 1
- 239000000835 fiber Substances 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
- 230000036316 preload Effects 0.000 description 1
- 230000001737 promoting effect Effects 0.000 description 1
- 230000011218 segmentation Effects 0.000 description 1
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/334—Query execution
- G06F16/3344—Query execution using natural language analysis
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/35—Clustering; Classification
- G06F16/355—Class or cluster creation or modification
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
Landscapes
- Engineering & Computer Science (AREA)
- Theoretical Computer Science (AREA)
- Physics & Mathematics (AREA)
- General Physics & Mathematics (AREA)
- Data Mining & Analysis (AREA)
- Databases & Information Systems (AREA)
- General Engineering & Computer Science (AREA)
- Mathematical Physics (AREA)
- Computational Linguistics (AREA)
- Artificial Intelligence (AREA)
- Business, Economics & Management (AREA)
- Human Computer Interaction (AREA)
- Accounting & Taxation (AREA)
- Development Economics (AREA)
- Economics (AREA)
- Finance (AREA)
- Marketing (AREA)
- Strategic Management (AREA)
- General Business, Economics & Management (AREA)
- Machine Translation (AREA)
Abstract
Description
Claims (23)
Priority Applications (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN201910677589.1A CN110442692A (zh) | 2019-07-25 | 2019-07-25 | 一种用于问题派单及其训练的方法和装置 |
Applications Claiming Priority (1)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN201910677589.1A CN110442692A (zh) | 2019-07-25 | 2019-07-25 | 一种用于问题派单及其训练的方法和装置 |
Publications (1)
Publication Number | Publication Date |
---|---|
CN110442692A true CN110442692A (zh) | 2019-11-12 |
Family
ID=68431527
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CN201910677589.1A Pending CN110442692A (zh) | 2019-07-25 | 2019-07-25 | 一种用于问题派单及其训练的方法和装置 |
Country Status (1)
Country | Link |
---|---|
CN (1) | CN110442692A (zh) |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN113032534A (zh) * | 2019-12-24 | 2021-06-25 | 中国移动通信集团四川有限公司 | 对话文本的分类方法和电子设备 |
Citations (13)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20140358928A1 (en) * | 2013-06-04 | 2014-12-04 | International Business Machines Corporation | Clustering Based Question Set Generation for Training and Testing of a Question and Answer System |
US20140358922A1 (en) * | 2013-06-04 | 2014-12-04 | International Business Machines Corporation | Routing of Questions to Appropriately Trained Question and Answer System Pipelines Using Clustering |
CN105512153A (zh) * | 2014-10-20 | 2016-04-20 | 中国电信股份有限公司 | 一种在线客服系统的服务提供方法、装置及系统 |
CN109040486A (zh) * | 2018-08-30 | 2018-12-18 | 中通天鸿(北京)通信科技股份有限公司 | 一种呼叫中心坐席系统 |
CN109040489A (zh) * | 2018-08-02 | 2018-12-18 | 中国联合网络通信集团有限公司 | 电信客服的分配方法和装置 |
CN109102157A (zh) * | 2018-07-11 | 2018-12-28 | 交通银行股份有限公司 | 一种基于深度学习的银行工单派单方法及系统 |
CN109189901A (zh) * | 2018-08-09 | 2019-01-11 | 北京中关村科金技术有限公司 | 一种智能客服系统中自动发现新分类以及对应语料的方法 |
CN109214674A (zh) * | 2018-08-27 | 2019-01-15 | 联想(北京)有限公司 | 客服系统管理方法、客服系统及电子设备 |
CN109684444A (zh) * | 2018-11-02 | 2019-04-26 | 厦门快商通信息技术有限公司 | 一种智能客服方法及系统 |
CN109783617A (zh) * | 2018-12-11 | 2019-05-21 | 平安科技(深圳)有限公司 | 用于答复问题的模型训练方法、装置、设备及存储介质 |
CN110019149A (zh) * | 2019-01-30 | 2019-07-16 | 阿里巴巴集团控股有限公司 | 一种客服知识库的建立方法、装置及设备 |
CN110046648A (zh) * | 2019-03-13 | 2019-07-23 | 阿里巴巴集团控股有限公司 | 基于至少一个业务分类模型进行业务分类的方法及装置 |
CN110046806A (zh) * | 2019-03-29 | 2019-07-23 | 阿里巴巴集团控股有限公司 | 用于客服派单的方法、装置和计算设备 |
-
2019
- 2019-07-25 CN CN201910677589.1A patent/CN110442692A/zh active Pending
Patent Citations (13)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
US20140358922A1 (en) * | 2013-06-04 | 2014-12-04 | International Business Machines Corporation | Routing of Questions to Appropriately Trained Question and Answer System Pipelines Using Clustering |
US20140358928A1 (en) * | 2013-06-04 | 2014-12-04 | International Business Machines Corporation | Clustering Based Question Set Generation for Training and Testing of a Question and Answer System |
CN105512153A (zh) * | 2014-10-20 | 2016-04-20 | 中国电信股份有限公司 | 一种在线客服系统的服务提供方法、装置及系统 |
CN109102157A (zh) * | 2018-07-11 | 2018-12-28 | 交通银行股份有限公司 | 一种基于深度学习的银行工单派单方法及系统 |
CN109040489A (zh) * | 2018-08-02 | 2018-12-18 | 中国联合网络通信集团有限公司 | 电信客服的分配方法和装置 |
CN109189901A (zh) * | 2018-08-09 | 2019-01-11 | 北京中关村科金技术有限公司 | 一种智能客服系统中自动发现新分类以及对应语料的方法 |
CN109214674A (zh) * | 2018-08-27 | 2019-01-15 | 联想(北京)有限公司 | 客服系统管理方法、客服系统及电子设备 |
CN109040486A (zh) * | 2018-08-30 | 2018-12-18 | 中通天鸿(北京)通信科技股份有限公司 | 一种呼叫中心坐席系统 |
CN109684444A (zh) * | 2018-11-02 | 2019-04-26 | 厦门快商通信息技术有限公司 | 一种智能客服方法及系统 |
CN109783617A (zh) * | 2018-12-11 | 2019-05-21 | 平安科技(深圳)有限公司 | 用于答复问题的模型训练方法、装置、设备及存储介质 |
CN110019149A (zh) * | 2019-01-30 | 2019-07-16 | 阿里巴巴集团控股有限公司 | 一种客服知识库的建立方法、装置及设备 |
CN110046648A (zh) * | 2019-03-13 | 2019-07-23 | 阿里巴巴集团控股有限公司 | 基于至少一个业务分类模型进行业务分类的方法及装置 |
CN110046806A (zh) * | 2019-03-29 | 2019-07-23 | 阿里巴巴集团控股有限公司 | 用于客服派单的方法、装置和计算设备 |
Cited By (1)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN113032534A (zh) * | 2019-12-24 | 2021-06-25 | 中国移动通信集团四川有限公司 | 对话文本的分类方法和电子设备 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
KR101925440B1 (ko) | 가상현실 기반 대화형 인공지능을 이용한 화상 대화 서비스 제공 방법 | |
US11030412B2 (en) | System and method for chatbot conversation construction and management | |
CN109299458A (zh) | 实体识别方法、装置、设备及存储介质 | |
CN108415932A (zh) | 人机对话方法及电子设备 | |
CN109101545A (zh) | 基于人机交互的自然语言处理方法、装置、设备和介质 | |
US11423235B2 (en) | Cognitive orchestration of multi-task dialogue system | |
CN114830614B (zh) | 用于双向通信系统的功能即服务云聊天机器人 | |
Windiatmoko et al. | Developing facebook chatbot based on deep learning using rasa framework for university enquiries | |
CN108268450B (zh) | 用于生成信息的方法和装置 | |
JP7488871B2 (ja) | 対話推薦方法、装置、電子機器、記憶媒体ならびにコンピュータプログラム | |
Windiatmoko et al. | Developing FB chatbot based on deep learning using RASA framework for university enquiries | |
CN111813910A (zh) | 客服问题的更新方法、系统、终端设备及计算机存储介质 | |
US11763148B2 (en) | Systems and methods for managing interaction invitations | |
CN116049360A (zh) | 基于客户画像的智能语音对话场景话术干预方法及系统 | |
CN109493186A (zh) | 确定推送信息的方法和装置 | |
CN114372191A (zh) | 消息行业应用模板推荐方法、装置及计算设备 | |
CN118378148A (zh) | 多标签分类模型的训练方法、多标签分类方法及相关装置 | |
CN116541712B (zh) | 基于非独立同分布数据的联邦建模方法及系统 | |
CN110442692A (zh) | 一种用于问题派单及其训练的方法和装置 | |
CN116860953A (zh) | 一种基于问答系统的问答匹配方法及系统 | |
CN114490994B (zh) | 对话管理方法及装置 | |
CN116521832A (zh) | 对话交互方法、装置及系统、电子设备和存储介质 | |
Kobayashi et al. | Social media mediation system for elderly people: message exchange learning type switching method | |
KR20200063603A (ko) | 조합형 의사 표현 이미지 아이템을 제공하는 메시지 처리 방법 및 그 장치 | |
CN117131183B (zh) | 一种基于会话模拟的客服自动回复方法及系统 |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
PB01 | Publication | ||
PB01 | Publication | ||
SE01 | Entry into force of request for substantive examination | ||
SE01 | Entry into force of request for substantive examination | ||
TA01 | Transfer of patent application right | ||
TA01 | Transfer of patent application right |
Effective date of registration: 20201012 Address after: Cayman Enterprise Centre, 27 Hospital Road, George Town, Grand Cayman, British Islands Applicant after: Innovative advanced technology Co.,Ltd. Address before: Cayman Enterprise Centre, 27 Hospital Road, George Town, Grand Cayman, British Islands Applicant before: Advanced innovation technology Co.,Ltd. Effective date of registration: 20201012 Address after: Cayman Enterprise Centre, 27 Hospital Road, George Town, Grand Cayman, British Islands Applicant after: Advanced innovation technology Co.,Ltd. Address before: A four-storey 847 mailbox in Grand Cayman Capital Building, British Cayman Islands Applicant before: Alibaba Group Holding Ltd. |
|
RJ01 | Rejection of invention patent application after publication | ||
RJ01 | Rejection of invention patent application after publication |
Application publication date: 20191112 |