CN110390459A - A kind of business method for realizing public safety socialization one-stop service - Google Patents
A kind of business method for realizing public safety socialization one-stop service Download PDFInfo
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- CN110390459A CN110390459A CN201810369096.7A CN201810369096A CN110390459A CN 110390459 A CN110390459 A CN 110390459A CN 201810369096 A CN201810369096 A CN 201810369096A CN 110390459 A CN110390459 A CN 110390459A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
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Abstract
The invention proposes a kind of business methods for realizing public safety socialization one-stop service, trustship application is initiated including user, form service inventory, and service inventory is sent to public safety socialization one-stop service platform, and then form contract, safety monitoring is provided, last insurance company's system executes settlement of insurance claim.Fire-fighting of the invention is boarded at the nursery the business method of pipe, and the pipe of boarding at the nursery to Fire-Fighting Service and quotation is realized.
Description
Technical field
The invention belongs to public safety safeguards technique field, in particular to a kind of public safety socialization one-stop service
Business method.
Background technique
With the rapid development of economy, the requirement of every country and area to security against fire both at home and abroad is higher and higher.This
Fire protection sector informatization is promoted to obtain significant progress, various regions are all newly-built or fire communication command system has been transformed.But
The informationization of fire protection sector is only rested in " fire-fighting integrated information system " level both at home and abroad at present, similar traditional enterprise
Office Automation Information system, or it is added to fire information management or cooperative information processing function, for secure context
Then without the complete information management system of system.
There are some management of fire safety systems at present, provides security against fire service, but due to each in these systems
It is mutually indepedent between equipment, it can not be formed and be effectively associated with, in terms of the service of offer, cannot achieve one-stop service.
Summary of the invention
In view of the above-mentioned problems, the invention proposes a kind of business methods for realizing public safety socialization one-stop service.
A kind of business method for realizing public safety socialization one-stop service, wherein the described method includes:
Owner submits trusteeship service to public safety socialization one-stop service platform by network using owner's side system
Application request, and mentioned by the network to the public safety socialization one-stop service platform using owner's side system
Commitment pipe service request list, wherein the service mode number that record has the user to wish purchase in the trusteeship service request slip
According to；
The public safety socialization one-stop service platform receives the trusteeship service Shen that owner's side system is sent
Please it is single after, establish user service account corresponding with the owner；
It reconnoitres service system and sends the prospecting for being directed to the owner to the public safety socialization one-stop service platform
Assessment report information；
The public safety socialization one-stop service platform stores the prospecting assessment report information to the user
Account is serviced, and according to the prospecting assessment report information, service plan and quotation scheme are determined, by the service plan and institute
State owner's side system that quotation scheme is sent to the owner by the network；
The owner confirms the received service plan and the quotation scheme by owner's side system,
And it will confirm that information is sent to the public safety socialization one-stop service platform by the network；
The public safety socialization one-stop service platform fire control facility carries out on-line checking, obtains detection data,
And whether interpretation repairs maintenance to corresponding fire fighting device；
When needing to carry out security against fire Claims Resolution, public safety socialization one-stop service platform is based on settlement of insurance claim system
Provide a user settlement of insurance claim.
Further, when providing settlement of insurance claim to owner, the settlement of insurance claim amount of money or service charge are according to risk evaluation result
Carry out dynamic adjustment.
Further, the service plan and quotation scheme have option, and user can pass through owner's side system
It is selected.
Further, the public safety socialization one-stop service platform receives electronic record.
Further, the public safety socialization one-stop service platform is monitored environment, and judges whether to need
It alarms, the warning message of generation is sent to user terminal.
Further, warning message is confirmed by the user terminal, and alarming determining information is fed back into institute
State public safety socialization one-stop service platform.
It further, will after the public safety socialization one-stop service platform receives the information of the alarming determining
The data obtained to environmental monitoring and warning message deposit service account, while alarm signal is sent to alert processing terminal
Breath.
Further, the owner can pass through network to the public affairs using owner's side system and/or user terminal
Safe socialization one-stop service platform submits advisory data altogether.
Further, the public safety socialization one-stop service platform is whole to owner's side system and/or user
End sends training video, training audio and/or training picture.
Further, alert data of the public safety socialization one-stop service platform according to periodic monitoring, inspection
Data generate the report of security against fire hidden danger, deposit service account, and are sent to owner's side system and/or user terminal.
Fire-fighting of the invention is boarded at the nursery the business method of pipe, and the pipe of boarding at the nursery to Fire-Fighting Service and quotation is realized.Of the invention
Other feature and advantage will illustrate in the following description, also, partly as will become apparent from the description, Huo Zhetong
It crosses the implementation present invention and understands.The objectives and other advantages of the invention can be by the specification, claims and drawings
Pointed structure is achieved and obtained.
Detailed description of the invention
In order to more clearly explain the embodiment of the invention or the technical proposal in the existing technology, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is this hair
Bright some embodiments for those of ordinary skill in the art without creative efforts, can be with root
Other attached drawings are obtained according to these attached drawings.
Fig. 1 shows fire-fighting according to an embodiment of the present invention and boards at the nursery guard system architecture diagram；
Fig. 2 shows commerce services process fundamental block diagrams according to an embodiment of the present invention；
Fig. 3 shows the basic flow chart according to an embodiment of the present invention for proposing service request.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with the embodiment of the present invention
In attached drawing, technical solution in the embodiment of the present invention clearly and completely illustrated, it is clear that described embodiment is
A part of the embodiment of the present invention, instead of all the embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art
Every other embodiment obtained without making creative work, shall fall within the protection scope of the present invention.
Fig. 1 shows fire-fighting according to an embodiment of the present invention and boards at the nursery guard system architecture diagram, as shown, above-mentioned public safety
Socialization one-stop service platform by public network or dedicated network in a wired or wireless fashion with fire-fighting maintenance company, owner
It is connected with insurance company, realizes public safety and settlement of insurance claim one-stop service.
Owner passes through network to the public affairs using owner's side system, such as computer, handheld terminal used in owner etc.
Safe socialization one-stop service platform altogether carries out trusteeship service application.First to the one-stop clothes of public safety socialization
Business platform submits trusteeship service application request, and submits trusteeship service request slip, records in the trusteeship service request slip
State the service mode data that user wishes purchase.The public safety socialization one-stop service platform receives the owner side
After the trusteeship service request slip that system is sent, user service account corresponding with the owner is established.
Wherein, the public safety socialization one-stop service platform mainly includes information acquisition module, data transmission
The modules such as module, Service Processing Module, information issuing module, user terminal display module.Wherein:
The information acquisition module, the operating status for fire control facility are monitored and obtain monitoring information, packet
Include communication server, hard disk video recorder, LoRa (low-power consumption is transmitted at a distance) gateway, the hydraulic pressure prison based on the transmission of NB-IoT agreement
It surveys instrument, the heat detector based on the transmission of NB-IoT agreement, the smoke detector based on the transmission of NB-IoT agreement, be based on NB-IoT
The combustible gas detector etc. of agreement transmission.Wherein,
The information acquisition module can also acquire security against fire pipe by mobile terminal, computer, video-photographic equipment etc.
Information is managed, such as professional or user input " place of public amusement fire safety regulations ", " fire by mobile terminal
Automatic alarm system design specification ", " code for construction and acceptance of automatic fore alarm systems ", " automatic sprinkler system construction
And acceptance specification ", " building fire protection facility detection technique regulation ", the safety standards such as " fire protection control room generic specifications ".
The data transmission module includes: the communication module for being built in the communication server；It is built in the hard disk record
The communication module of camera；It is built in the communication module of the LoRa gateway；Be built in water pressure monitor, smoke-temperature sensing monitor,
NB-IoT communication module inside combustible-gas detector.
The Service Processing Module, to fire-fighting customer support service, enterprise fire fighting safety management business, hotline service business, number
It is handled according to business such as platform operation business, electric business business, fire-fighting online training business, settlement of insurance claim business.
The information issuing module, including cloud take official website, big screen system, public platform, open platform, official's microblogging, fire-fighting
Electric business etc..The user oriented in a manner of large-size screen monitors, public platform, open platform, official website, microblogging etc. can be achieved and carry out information publication and exhibition
Show.
The user terminal display module, including owner's application, maintenance application and domestic consumer's application, in different user
Display includes the information such as graph text information, audio-frequency information, video information on end, and the user terminal is including web terminal or the end app
Proprietor's user terminal, maintenance side's user terminal, domestic consumer's user terminal etc..
Safety standard data, fire-fighting customer support service data, the enterprise fire fighting safety management business datum, hot line of maintenance company
The data such as service business data and fire-fighting online training business are sent to service platform by network；Service platform will simultaneously
The data feedbacks related with fire-fighting such as fire-fighting maintenance result give maintenance company.
The data such as the business value-added information of insurance company, settlement of insurance claim information, financial information are sent to service by network
Platform；Meanwhile service platform by data feedbacks such as casualty loss to insurance company.
Service platform obtains the data such as temperature, fire, combustion gas, fire pump hydraulic pressure and all fire-fightings from the system of owner
Alert data；Meanwhile control instruction is fed back to the system where owner by service platform.
Fire-fighting of the invention guard system of boarding at the nursery incorporates maintenance company, insurance company and owner, realizes each side's data
Interaction in time, realizes pipe business of boarding at the nursery.
Security against fire mandatory system through the embodiment of the present invention, can be realized comprehensive, safe and reliable security against fire
Trusteeship service, Fig. 2 shows basic commerce services process, main includes proposing service request, formulating service plan and quotation
Data form contract, provide safety monitoring, execute settlement of insurance claim.
If Fig. 3 show propose service request basic flow chart, as shown, user can by user's side system,
Such as APP, web page user end of mobile terminal etc., trustship application is initiated, writes and generates service request list, specifies and oneself wishes to purchase
The service mode bought, and it is committed to public safety socialization one-stop service platform.When initiating trustship application, user can lead to
It crosses user's side system to fill in by certain demand or requirement, and selects the online and offline needed service.After determination
Service inventory is generated, and the service inventory of generation is sent to by one station of public safety socialization by cable network or wireless network
Formula service platform.The public safety socialization one-stop service platform generates and the user couple after receiving the service inventory
The account answered simultaneously is saved.
After receiving service request, output job order is appointed work by the public safety socialization one-stop service platform
Scene, which is rushed towards, as personnel carries out prospecting assessment.Staff is when reconnoitring assessment, according to public safety socialization one-stop service
Normal process, standard content as defined in platform to fire-fighting archive information, fire fighting device situation, building site situation be collected with
Prospecting, and input submission is carried out by prospecting service system, such as prospecting terminal on line as required, generate prospecting assessment report
It accuses.The prospecting assessment report of generation is sent to the public safety socialization one-stop service platform by staff, and
Store the corresponding service account of user.
The public safety socialization one-stop service platform assesses situation, system according to service request mode and the inspection of the scene of a crime
Determine service plan and quotation scheme.The service plan includes fire-fighting modification scheme (such as needs), Internet of Things access scheme, lease
Mode (such as needing), method of service, service range, while being formulated and being offered according to service plan.Optionally, the service plan
It is not changeless with quotation scheme, but option can be set, facilitate owner to make flexible choice according to their needs.
After determining service plan and quote data, the public safety socialization one-stop service platform is by determining service
Scheme and quote data are sent to user's side system, are confirmed by user by user's side system.
After user's confirmation, the public safety socialization one-stop service platform will be according to the service plan and quotation of confirmation
Data form contract dataset, and the contract dataset is sent to user's side system.And contract is confirmed by user.
After contract confirmation, the public safety socialization one-stop service platform fire control facility carries out on-line checking, obtains
Detection data is obtained, and whether interpretation repairs maintenance to corresponding fire fighting device.Illustratively, the public safety socialization
One-stop service platform above- mentioned information acquisition module acquires the temperature data of the water pressure data of water pressure monitor, heat detector,
And it is compared with threshold value to determine the need for carrying out maintenance and repair to water pressure monitor and heat detector.Need into
When row maintenance, the public safety socialization one-stop service platform generates transformation task list, send under line personnel according to
Service plan carries out fire-fighting transformation to the fire-fighting system of user, internet of things equipment is installed, and is restored to user's fire fighting device normally
State simultaneously can carry out Internet of Things monitoring.
And the public safety socialization one-stop service platform generates acquisition tasks list, sends under line personnel according to electronics
Archives acquire code requirement, rely on capture program, data needed for establishing electronic record by the acquisition of normal process standard content, and
It submits and is handled as required, or be supplied to data processing personnel.Data processing personnel handle received data, raw
At the electronic record of specification, and the public safety socialization one-stop service platform can be sent to.
After electronic record is established, starts to execute safety monitoring, provide a user security service on all kinds of lines.Clothes on line
Business is mainly completed by the staff of service platform by service platform system, and service process forms record deposit service account.
The public safety socialization one-stop service platform provides following online service:
Inspection guidance: fire protection patrol software is provided to user security supervisor and security officer, guides trouble free service
The completion fire-control patrol task of personnel's high standard simultaneously enables safety supervisor whole can supervise, and the patrol record of generation is deposited to information desk
Account, calculation basis one of of the inspection data as second year premium
Monitoring and alarm: 24 hours on-line monitorings are provided to user and are serviced, once having fire alarm or failure, are serviced
Platform carries out message notifying to the end user app, is such as determined as true fire alarm through system, then makes a phone call to mention to owner head of the unit
Awake alert；Real-time monitoring information and warning message are stored in service account；
Seek advice from line: user has safety-related problem that can seek advice from by phone, app to service platform, and can be right
The answer quality of service platform is evaluated；Correspondingly, service platform can receive the advisory data of business；
It educates on line: being selected according to user and user seeks advice from hot word and recommends relevant educational class automatically to user；
Analysis report: according to weekly, monthly real-time monitoring and alert data, inspection process data, disappear to building
Anti- hidden danger is analyzed, and is generated fire hazard one and is opened figure, and periodic analysis weekly, analysis monthly magazine are generated；Weekly monthly magazine is pushed to use
Family, and it is stored in service account.
Safe information: according to the industry of user, geography, management characteristic, targetedly safe information is provided a user.
The public safety socialization one-stop service platform also provides to be serviced under line.After electronic record is established, start
Security service under all kinds of lines is provided a user, services under line and is completed by Xian Xia service organization using maintenance side software, service process
Form record deposit service account, under line service include the following:
Maintenance service: service platform assigns maintenance unit under line periodically to arrive the daily fire-fighting maintenance work of user scene progress
Make, service software is used in maintenance work, maintenance content, process are executed by platform standard, and process data is recorded；When with
When family finds fire fighting device failure, maintenance application is initiated to service platform by phone or owner's side software, service platform generates
Maintenance job order simultaneously issues specified maintenance unit, and maintenance unit must reach scene in the defined time, to make in maintenance work
With maintenance side software, maintenance content, process are executed by platform standard, and process data is recorded；Maintenance terminates to submit generation
Maintenance report, and save to service account.When there is the underproof phenomenon of maintenance behavior, service platform is to maintenance unit under line
It is punished.
Detection service: service platform assigns Xian Xia testing agency periodically to arrive user scene and carries out fire protection work, inspection
Service software will be used by surveying in work, detection content, process are executed by platform standard, and process data is recorded, and detection is generated
Report, and save to service account.
Training service under line: service platform assigns Xian Xia training organization periodically to arrive user scene and carries out Fire Training work
Make, service software is used in training, training contents, process are executed by platform standard, and process data is recorded, and is generated
Training report, and save to service account.
Evacuation rehearsal service: service platform assigns Xian Xia training organization periodically to arrive user scene and carries out fire-fighting evacuation rehearsal
Work, service software will be used by drilling in work, and training contents, process are executed by platform standard, while can be to process data
It is recorded, and is saved to service account.
The public safety socialization one-stop service platform can also carry out on-line checking to various fire fighting devices.Example
Property, the public safety socialization one-stop service platform acquires the fault data of various fire fighting device feedbacks, to number of faults
Fault type is confirmed according to being analyzed, to realize the on-line checking of fire control facility.After confirming failure, judge whether needs pair
Fire fighting device repairs maintenance, and need repairing maintain when, the fault message of the fire fighting device to need repairing is sent to
Maintenance personnel, instruction maintenance personnel fire control facility repair maintenance.
The public safety socialization one-stop service platform of the embodiment of the present invention is connect with insurance company's system.Therefore, In
After accident occurs in fire-fighting, such as after the accidents such as generation fire, settlement of insurance claim service can be provided.Start after electronic record foundation
The insurance service of First Year, the annual insurance contract for signing a term with insurance company again, insurance in viability
Rate is adjusted according to risk.
The service of accepting insurance: information, electronic archives information, real-time monitoring information are assessed according to the inspection of the scene of a crime, comprehensively consider use
Service mode, fire-fighting risk, property situation, the personnel's situation of family unit, according to Risk Calculation insurance premium rate, (process is referring to attached
1) it, and to insurance company insures.Declaration form, and typing service platform system account are formed after the completion of insuring；
Claims Resolution service: (1) article is settled a claim, illustratively, when the damage of 500 yuan of value or more fire fighting device occurs in user
When, from line under maintenance unit to platform provide damage prove, platform to insurance company initiate Claims Resolution application, insurance company is to fire-fighting
Facility is compensated.Platform pays compensation to maintenance unit under line, and maintenance unit is replaced user's fire fighting device, pacifies
Dress is repaired；(2) property is settled a claim, and illustratively, when fire incident occurs in Subscriber Unit, property loss occurs.Platform to assist
User obtains fire accident responsibility protocol to administration of the prevention and control mechanism, and submits to insurance company, and insurance company is to user's property
Loss is fully compensated；(3) personnel settle a claim, and when fire incident occurs in Subscriber Unit, casualties occurs.Platform to assist
User obtains fire accident responsibility protocol to administration of the prevention and control mechanism, and submits to insurance company, and insurance company is to casualty
It is compensated.
When providing a user settlement of insurance claim, the settlement of insurance claim amount of money or service charge are according to risk evaluation result progress dynamic tune
It is whole.It can be based on the parameters such as ignition source, fireproofing installation whether normal, building personnel distribution situation, meteorology to public safety wind
Danger carries out dynamic evaluation, and determines the settlement of insurance claim amount of money or service charge based on the assessment result.
Unless stated otherwise, each process occurred with tandem in text of the present invention not necessarily exists successive
Execute sequence.Although the present invention is described in detail referring to the foregoing embodiments, those skilled in the art should
Understand: it is still possible to modify the technical solutions described in the foregoing embodiments, or to part of technical characteristic
It is equivalently replaced；And these are modified or replaceed, various embodiments of the present invention skill that it does not separate the essence of the corresponding technical solution
The spirit and scope of art scheme.
Claims (10)
1. a kind of business method for realizing public safety socialization one-stop service, wherein the described method includes:
Owner submits trusteeship service application to public safety socialization one-stop service platform by network using owner's side system
Request, and submitted and held in the palm to the public safety socialization one-stop service platform by the network using owner's side system
Pipe service request list, wherein the service mode data that record has the user to wish purchase in the trusteeship service request slip；
The public safety socialization one-stop service platform receives the trusteeship service request slip that owner's side system is sent
Afterwards, user service account corresponding with the owner is established；
It reconnoitres service system and sends the prospecting assessment for being directed to the owner to the public safety socialization one-stop service platform
Report information；
The public safety socialization one-stop service platform stores the prospecting assessment report information to the user service
Account, and according to the prospecting assessment report information, service plan and quotation scheme are determined, by the service plan and the report
Valence scheme is sent to owner's side system of the owner by the network；
The owner confirms the received service plan and the quotation scheme by owner's side system, and incites somebody to action
Confirmation message is sent to the public safety socialization one-stop service platform by the network；
The public safety socialization one-stop service platform fire control facility carries out on-line checking, obtains detection data, and sentence
Read whether maintenance is repaired to corresponding fire fighting device；
When needing to carry out security against fire Claims Resolution, public safety socialization one-stop service platform be based on settlement of insurance claim system to
Family provides settlement of insurance claim.
2. the business method according to claim 1 for realizing public safety socialization one-stop service, wherein
When providing settlement of insurance claim to owner, the settlement of insurance claim amount of money or service charge are according to risk evaluation result progress dynamic adjustment.
3. the business method according to claim 1 for realizing public safety socialization one-stop service, wherein
The service plan and quotation scheme have option, and user can be selected by owner's side system.
4. the business method according to claim 1 for realizing public safety socialization one-stop service, wherein
The public safety socialization one-stop service platform receives electronic record.
5. the business method according to claim 4 for realizing public safety socialization one-stop service, wherein
The public safety socialization one-stop service platform is monitored environment, and judges whether to need to alarm, and will generate
Warning message be sent to user terminal.
6. the business method according to claim 5 for realizing public safety socialization one-stop service, wherein
Warning message is confirmed by the user terminal, and alarming determining information is fed back into the public safety society
Change one-stop service platform.
7. the business method according to claim 6 for realizing public safety socialization one-stop service, wherein
After the public safety socialization one-stop service platform receives the information of the alarming determining, environmental monitoring will be obtained
Data and the warning message deposit service account, while to alert processing terminal send warning message.
8. the business method according to claim 1 for realizing public safety socialization one-stop service, wherein
The owner can pass through network to the public safety socialization one using owner's side system and/or user terminal
Standing posture service platform submits advisory data.
9. the business method according to claim 1 for realizing public safety socialization one-stop service, wherein
The public safety socialization one-stop service platform sends training view to owner's side system and/or user terminal
Frequently, audio and/or training picture are trained.
10. the business method according to claim 1 for realizing public safety socialization one-stop service, wherein
The public safety socialization one-stop service platform generates fire-fighting peace according to the alert data of periodic monitoring, inspection data
Full hidden danger report, deposit service account, and it is sent to owner's side system and/or user terminal.
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| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810369096.7A CN110390459A (en) | 2018-04-23 | 2018-04-23 | A kind of business method for realizing public safety socialization one-stop service |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201810369096.7A CN110390459A (en) | 2018-04-23 | 2018-04-23 | A kind of business method for realizing public safety socialization one-stop service |
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| CN105894383A (en) * | 2015-05-22 | 2016-08-24 | 重庆和航物联网技术研究院有限公司 | Internet-of-Things-based system and method for insuring against fire hazards |
| CN106056284A (en) * | 2016-06-01 | 2016-10-26 | 辽宁中科技公共安全有限公司 | Fire protection safety assessment and fire risk and hidden danger management system and using method thereof |
| JP2016224572A (en) * | 2015-05-27 | 2016-12-28 | 日本電気株式会社 | Post-verification support system, medical institution server, fire fighting server, post-verification support method, and program |
| CN106527309A (en) * | 2016-10-31 | 2017-03-22 | 中消云（北京）物联网科技研究院有限公司 | Firefighting Internet of things system |
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2018
- 2018-04-23 CN CN201810369096.7A patent/CN110390459A/en active Pending
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| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN105894383A (en) * | 2015-05-22 | 2016-08-24 | 重庆和航物联网技术研究院有限公司 | Internet-of-Things-based system and method for insuring against fire hazards |
| JP2016224572A (en) * | 2015-05-27 | 2016-12-28 | 日本電気株式会社 | Post-verification support system, medical institution server, fire fighting server, post-verification support method, and program |
| CN106056284A (en) * | 2016-06-01 | 2016-10-26 | 辽宁中科技公共安全有限公司 | Fire protection safety assessment and fire risk and hidden danger management system and using method thereof |
| CN106527309A (en) * | 2016-10-31 | 2017-03-22 | 中消云（北京）物联网科技研究院有限公司 | Firefighting Internet of things system |
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