CN110378701A - A kind of control method and system of novel customer relation management - Google Patents
A kind of control method and system of novel customer relation management Download PDFInfo
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- CN110378701A CN110378701A CN201910601011.8A CN201910601011A CN110378701A CN 110378701 A CN110378701 A CN 110378701A CN 201910601011 A CN201910601011 A CN 201910601011A CN 110378701 A CN110378701 A CN 110378701A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0201—Market modelling; Market analysis; Collecting market data
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0241—Advertisements
- G06Q30/0251—Targeted advertisements
- G06Q30/0255—Targeted advertisements based on user history
Abstract
The invention discloses a kind of novel CRM systems, including at least customer relation management subsystem, it also includes at least: the procurement demand automatic push that external demand intelligent engine (1) is at least used to analyze the procurement demand of potential customers, and will meet control condition；Internal production capacity intelligent engine (2), is at least used to analyze enterprise's production capacity, and interacts with the external demand intelligent engine；The corresponding foreign enterprises information of procurement demand for meeting control condition through the external demand intelligent engine (1) screening is handled by the customer relation management subsystem (3).The present invention meets the procurement demand of control condition by obtaining procurement demand, screening, and determines the corresponding foreign enterprises information of the procurement demand, is handled the corresponding foreign enterprises information of the procurement demand for meeting control condition, updates customer relationship data.Operation of the present invention is simple, easy to use, and push is accurate, has high commercial value.
Description
Technical field
The invention belongs to intelligent Web application field, in particular to a kind of control method of novel customer relation management and
System.
Background technique
Currently, traditional CRM system is mainly managing customer archives, managed competition opponent's information, management visitor
Situation and sale milestone are reached in family sales processes and selling event, statistical analysis sale.The management of these customer relationships, mainly
By manual record, analysis, for example, customer visit is carried out, by website information is artificially collected by artificial, by artificial regeneration
The industrial and commercial archive information of Client Enterprise, by risks such as the artificial lawsuits for understanding client, however collected by above-mentioned way
Customer relationship information can exist not in time, typing inaccuracy, lack dynamic update the problems such as, the business opportunity of collection may also can be lost
Effect, misses business opportunity.
At present in existing technology, lack one for integrating multiple enterprise's centralized management, be different enterprises
There is provided different business opportunities, archives automatically update, the visitor of rival's information automatic push, customer relationship automatic early-warning etc. service
Family management system, there is no it is a kind of it is novel precisely push based on business opportunity, rival's achievement precisely pushes, the client pass of drive
It is the control method and system of management.
Summary of the invention
For technological deficiency of the existing technology, the object of the present invention is to provide a kind of novel customer relation management systems
System includes at least customer relation management subsystem, also includes at least:
External demand intelligent engine is at least used to analyze the procurement demand of potential customers, and will meet control
The procurement demand automatic push of condition；
Internal production capacity intelligent engine is at least used to analyze enterprise's production capacity, and intelligently draws with the external demand
It holds up and interacts；
Wherein, through meeting the corresponding outside of procurement demand of control condition described in external demand intelligent engine screening
Company information is by the customer relation management subsystem processes.
Preferably, the external demand intelligent engine includes at least:
External demand acquires sub- engine, is used to obtain external demand；
Production capacity matches intelligent sub- engine, is used to meet according to internal production capacity intelligent Matching the external demand of control condition；
Wherein, the production capacity, which matches intelligent sub- engine and obtains the progress Efficiency processing of enterprise's production capacity, meets control condition
External demand.
Preferably, the Efficiency processing is carried out as follows processing:
E=f { NC, FC, NR, FR, PC, P }；
Wherein, NC indicates existing production capacity index；
FC indicates the production capacity index being likely to be breached；
NR indicates the order index of the last order；
FR indicates the order index of order in the first threshold time；
PC indicates production cost index；
P indicates profit norm.
Preferably, the external demand acquires sub- engine further include:
External demand updates sub- engine, is used to update external demand.
Preferably, the external demand for meeting control condition further includes following factor:
Enterprise procurement demand type；
Enterprise procurement required time；
Enterprise procurement mode；
Enterprise's payment method；Or
The passing conclusion of the business history of enterprise includes at least conclusion of the business object and target volume.
Preferably, the internal production capacity intelligent engine will at least be based on existing production capacity index and market demand index to future
Production capacity index carries out Intelligent treatment, and processing result is as the following production capacity index.
According to another aspect of the present invention, a kind of novel customer relation management control method is provided, is at least based on one
External demand intelligent engine handles customer relationship, includes the following steps:
A. procurement demand is obtained；
B. screening meets the procurement demand of control condition, and determines the corresponding foreign enterprises information of the procurement demand；
C. the corresponding foreign enterprises information of the procurement demand for meeting control condition handled, update customer relationship
Data.
Preferably, in the step b, meet control according at least to the screening of following processing mode
The procurement demand of condition:
E=f { NC, FC, NR, FR, PC, P }；
Wherein, NC indicates existing production capacity index；
FC indicates the production capacity index being likely to be breached；
NR indicates the order index of the last order；
FR indicates the order index of order in the first threshold time；
PC indicates production cost index；
P indicates profit norm.
Preferably, one trigger is triggered when the procurement demand is updated, based on external described in the triggering information
Demand intelligent engine starts to handle the procurement demand.
Preferably, the trigger is arranged in a mobile terminal.
Preferably, the control condition is any one of following condition or appoints multinomial:
Procurement demand is less than existing production capacity；
Procurement demand is more than existing production capacity, and is overruned within the scope of second threshold；
Procurement demand is more than that the range of existing production capacity is greater than second threshold, but the quantity of the following procurement demand is greater than third
Threshold value；
The corresponding profit margin of procurement demand is higher than the 4th threshold value；
The corresponding profit margin of procurement demand is higher than the 4th threshold value and procurement demand quantity is greater than the 5th threshold value；
- one administrator instruction is received.
The invention discloses a kind of novel CRM systems, include at least customer relation management subsystem, also extremely
Include less external demand intelligent engine, is at least used to analyze the procurement demand of potential customers, and control strip will be met
The procurement demand automatic push of part；Internal production capacity intelligent engine is at least used to analyze enterprise's production capacity, and with it is described outer
Portion's demand intelligent engine interacts；A. procurement demand is obtained；B. screening meets the procurement demand of control condition, and described in determination
The corresponding foreign enterprises information of procurement demand；C. to the corresponding foreign enterprises information of the procurement demand for meeting control condition into
Row processing updates customer relationship data.External competing product conclusion of the business analysis on Achievements intelligent engine；The present invention passes through the base in data source header
It is analyzed in the master data of client, realizes accurate business opportunity push, risk profile, competing product conclusion of the business statistical analysis etc., be each
Large enterprises escort, and operation of the present invention is simple, easy to use, and push is accurate, have high commercial value.
Detailed description of the invention
Upon reading the detailed description of non-limiting embodiments with reference to the following drawings, other feature of the invention,
Objects and advantages will become more apparent upon:
Fig. 1 shows a specific embodiment of the invention, and a kind of module connection of novel CRM system is shown
It is intended to；And
Fig. 2 shows another embodiment of the present invention, a kind of tool of novel customer relation management control method
Body flow diagram.
Specific embodiment
In order to preferably technical solution of the present invention be made clearly to show, the present invention is made into one with reference to the accompanying drawing
Walk explanation.
It will be appreciated by those skilled in the art that in view of the deficiencies of the prior art, the invention discloses a kind of novel customer relationship pipes
The control method and system of reason, are analyzed by the procurement demand to potential customers, thus will be with potential customers' phase
The procurement demand of adaptation is precisely pushed, simultaneously, moreover it is possible to different Risk-warnings is carried out based on different clients, the present invention will
Specific embodiments of the present invention are further described through in conjunction with Fig. 1 and Fig. 2, it will not be described here.
Fig. 1 shows a specific embodiment of the invention, and a kind of module connection of novel CRM system is shown
It is intended to, the novel CRM system includes at least customer relation management subsystem, the customer relation management subsystem
System is mainly for the treatment of pushed information, it will be appreciated by those skilled in the art that the novel CRM system at least further includes
External demand intelligent engine is at least used to analyze the procurement demand of potential customers, and will meet adopting for control condition
Purchase demand automatic push, the external demand intelligent engine are mainly used for scanning in big data, obtain in big data
Current external demand information, and the screening of the different condition by each potential customers, filter out and meet each potential customers
External demand information, and pushed as procurement demand.
Further, the novel CRM system further includes internal production capacity intelligent engine, is at least used for pair
Enterprise's production capacity is analyzed, and is interacted with the external demand intelligent engine, in such embodiments, the potential visitor
Family is each big and small enterprise, is analyzed the enterprise, to extract the control being adapted with the enterprise
Condition is the work that internal production capacity intelligent engine needs to complete, and by the control condition, the present invention can be thousands of
External demand information in match with each enterprise be adapted external demand information.
Further, through the external demand intelligent engine screening described in met control condition procurement demand it is corresponding
Foreign enterprises information is by the customer relation management subsystem processes, and in such embodiments, the external demand intelligently draws
It holds up and is connected with the internal production capacity intelligent engine, after getting the procurement demand to match with foreign enterprises information, by this
A little procurement demands push to each enterprise, and each enterprise can be realized according to reception, selection, browsing, downloading etc. to buying need
The management asked, it will be appreciated by those skilled in the art that the novel CRM system is arranged on a master terminal, and with
The management sub-platform that each enterprise matches can realize the operation for procurement demand by the sub-interface on different terminals, and
Master terminal then controls one or more of management sub-platforms.In a preferred embodiment, it is flat that the present invention will establish management
Platform, but can also consider to cooperate with other channel partners, different ends is set, that is, establishes one or more management sub-platforms.
Further, the external demand intelligent engine includes at least external demand and acquires sub- engine, is used to obtain outer
Portion's demand, it will be appreciated by those skilled in the art that external demand acquisition sub- engine can pass through search key, web crawlers etc.
Etc. modes realize the collecting work for data, in a preferred embodiment, platform can lock each bidding net in the whole nation
It stands, web crawlers acquires the call for tender, the special column such as acceptance of the bid publicity, and the call for tender mainly acquires demand information, passes through
After cleaning, the bid data of structuring, such as competitive bid unit are formed, product type (repair, and services, collection by cargo, engineering, technology
At etc.), it calls for bid the time, submits a tender the time, acceptance of the bid result is announced the time, and (single source buying, competitive negotiation are public for procurement method
Open bid etc.)；Acceptance of the bid publicity is after acquiring acceptance of the bid result, the acceptance of the bid situation of practical rival to be analyzed by cleaning, than strictly according to the facts
Border bid winner, middle target products & services, the get the bid amount of money, acceptance of the bid time etc. are described in the embodiment documented by the present invention
External demand information not merely represents the required information of enterprise, and can be the target information met under self-condition, example
Such as, a manufacturing company is related to thousands of a order informations every year, and profit can be very considerable, then passes through system as described in this application
System, gets first in the essential information of manufacturing company, such as expected future production capacity information, current production capacity information, certain time
Profit etc., big data analysis is then carried out, so that push procurement demand information associated with the manufacturing company, described
Procurement demand information include with the current transaction price of the Raw Material Demand information of the manufacturing company produced article, work as front ring
The prospect for sales early warning of article is produced under border, these belong to procurement demand information, and in another preferred embodiment, institute
State the current demand information for the rival that procurement demand information further includes its manufacturing company, price of currently trading, current acceptance of the bid
The case where etc., these belong to the demand information of Risk-warning, equally belong to procurement demand information.
And as external demand intelligent engine, other than retrieval obtains the demand information, it will also obtain in real time all
External demand information, for example, one manufacturing company is related to thousands of a order informations, profit every year in conjunction with above-described embodiment
Can be very considerable, but external demand intelligent engine will acquire the associated external demand information of its all about manufacturing company,
Regardless of the scale of its external demand information, order profit how, will all be acquired.In a preferred embodiment, outside
What portion's demand information can be obtained by intelligent engine, main technical schemes are to be needed after defining service according to service
Data qualification extracts the target customer of the eligible requirement of target value, so also available procurement demand by cloud computing, this
The intelligent engine of kind acquisition external demand information is more the procurement demand of Analysis Service, is analyzed after coming, and is pushed to corresponding
Ground enterprise.
Further, in conjunction with above-mentioned technical proposal, in a preferred embodiment, the present invention improves data first, so
Afterwards determine extraction condition, extract Target Enterprise, at the same time, we can be set integral etc. supplementary means further prove it is above-mentioned
Enterprise is Target Enterprise, finally provides specific service, and specifically, the present invention, can be accurate when carrying out the trade and investment promotion of big data enterprise
Get target customer, in such embodiments, first progress Target Enterprise parsing, data list prepare, the target
The acquisition of enterprise can be with: by Baidu map, behind defined area, automatically parsing registered enterprise's list；By employer's organization, or
Organization web obtains industry and enterprise list, and parses Target Enterprise；Direct search imports Target Enterprise list；Pass through enterprise
Industry qualification, industry label are searched enterprise, and are imported.Then, Target Enterprise is imported into system or database, and carries out school
Push archives after quasi- processing, the archives push include but is not limited to industrial and commercial information, shareholder's information, change record, patent information,
It breaks one's promise information etc., then establishes potential customers and screen dimension, carry out accurate condition extraction, such as set up time screening, registration
Capital screens (ten thousand yuan of 0~N), lawsuit screening (0~M rises), patent numbers screening (0~P part) etc., finally, being based on item
After part extracts potential enterprise, enterprises pay attention list is established.
Further, the external demand intelligent engine further includes that production capacity matches intelligent sub- engine, is used for according to inside
Production capacity intelligent Matching meets the external demand of control condition, and in such embodiments, in conjunction with above-described embodiment, a manufacture is public
Department is related to thousands of a order informations every year, and profit can be very considerable, and the production capacity matches intelligent sub- engine and is mainly used for obtaining
The adaptable external demand information with above-mentioned manufacturing company its order number, profit size, i.e., the described production capacity match intelligent son and draw
It holds up as a computation analysis module, Reasonable can be carried out according to the various production capacity information of enterprise where client, risk information
It calculates, to obtain the control condition for screening external demand information.
Further, the production capacity, which matches intelligent sub- engine and obtains the progress Efficiency processing of enterprise's production capacity, meets control
The external demand of condition, in such embodiments, invention shows one kind to be carried out by certain formula to enterprise's production capacity
The control method of analysis, but this does not represent the present invention and can only be realized by the method for formula for external demand information
Screening, and as a preferred embodiment of the invention, formula shown in the present invention is not unique formula yet, thus this
Invention is only presented by way of the relationship of factor each in formula, and the accounting between each of which factor can be according to practical feelings
Condition is made a concrete analysis of, and it will not be described here.
Further, the Efficiency processing is carried out as follows processing: E=f { NC, FC, NR, FR, PC, P }；
Wherein, NC indicates existing production capacity index；FC indicates the production capacity index being likely to be breached；NR indicates that the order of the last order refers to
Mark；FR indicates the order index of order in the first threshold time；PC indicates production cost index；P indicates profit norm.Above-mentioned
In formula, the specific equation of its formula is not shown, the reason is that because of existing production capacity index, possibility in above-mentioned formula
The order index of the production capacity index, the last order that reach, the order index of order, production cost refer in the first threshold time
Mark, weight ratio of the profit norm in formula can be changed rationally according to the actual situation, this does not affect tool of the invention
Body embodiment, it will not be described here.
Further, the external demand acquisition sub- engine further includes that external demand updates sub- engine, is used to update outer
Portion's demand, in such embodiments, the present invention may be implemented to update to obtain manually to automatically update, potential when manual update
Client can click manually, refresh to realize under current environment, the update of the external demand at current time, and as this hair
A bright preferred embodiment, may be implemented to automatically update, and when automatically updating, can debug manually for system manager laggard
Capable automatically updates, or automatically updating in certain time can also be automatic after triggering certain update condition
It updates, certain described condition includes at least the change of enterprise's production capacity, the change of external demand information etc..
Further, the internal production capacity intelligent engine is at least based on existing production capacity index and market demand index to not
To carry out production capacity index and carries out Intelligent treatment, processing result is as the following production capacity index, in such embodiments, the following production
Energy index realizes regulation and analysis to it by existing production capacity index and market demand index, this will be helpful to outside
The accurate acquisition and push of demand information.
Further, the external demand for meeting control condition further includes enterprise procurement demand type, enterprise procurement need
Seeking time, enterprise procurement mode, the passing conclusion of the business history of enterprise's payment method or enterprise.In a preferred embodiment, institute
Enterprise is stated when carrying out procurement demand, enterprise procurement demand type, enterprise procurement required time, enterprise procurement side can be related to
Formula, the passing conclusion of the business history of enterprise's payment method or enterprise etc. content, and we are also to the external demand for meeting control condition
When being screened, then need to select it, for example, the procurement demand type of enterprise may include service or engineering,
The time of delivery be several years which date, and we need to screen can a range, for example, from May, 2016 to
In April, 2019, enterprise procurement mode can then have single source or competitive negotiation, and enterprise's payment method then includes in full pays
Money or monthly payment plan etc., these have no effect on technical solution of the present invention, and it will not be described here.
Fig. 2 shows another embodiment of the present invention, a kind of tool of novel customer relation management control method
Body flow diagram, the present invention provides a kind of novel customer relation management control methods, at least based on external demand intelligence
Engine handles customer relationship, and the processing of the customer relationship will be pre- by the push of external demand, information exchange, risk
It is alert etc. to realize, include the following steps:
Firstly, entering step S101, procurement demand is obtained, it will be appreciated by those skilled in the art that the present invention will be by described outer
External demand acquisition sub- engine in portion's demand intelligent engine obtains external demand, the external demand intelligent engine and described
External demand acquires sub- engine can be with reference to the specific embodiment in Fig. 1 of the present invention, and it will not be described here.
Then, S102 is entered step, screening meets the procurement demand of control condition, and determines that the procurement demand is corresponding
Foreign enterprises information, after step S101, system gets multiple procurement demands, at this time, it may be necessary to external company information into
Row analysis, determines the procurement demand to match with the foreign enterprises information, these can be needed with reference to the outside in Fig. 1
Intelligent engine, production capacity is asked to match these modules of intelligent sub- engine, the production capacity matches intelligent sub- engine according to internal production capacity intelligence
Matching meets the external demand of control condition, determines the corresponding foreign enterprises information of the procurement demand.
Finally, entering step S103, the corresponding foreign enterprises information of the procurement demand for meeting control condition is carried out
Processing updates customer relationship data, in such embodiments, outside corresponding to the procurement demand for meeting control condition
Company information, which is handled, carries out essence as the corresponding foreign enterprises information of procurement demand for meeting control condition described in these
Quasi- push, classifies according to the importance of its foreign enterprises information, pushes one by one according to by realizing to light mode again, to institute
It states and meets the corresponding foreign enterprises information of procurement demand of control condition and be updated customer relationship data and can refer to earlier figures 1
Middle external demand updates illustrating for sub- engine module, and it will not be described here.
Further, in the step S102, the procurement demand E of control condition is met according to the screening of following processing mode
=f { NC, FC, NR, FR, PC, P }；Wherein, NC indicates existing production capacity index；FC indicates the production capacity index being likely to be breached；NR is indicated
The order index of the last order；FR indicates the order index of order in the first threshold time；PC indicates production cost index；
P indicates profit norm.
Further, one trigger is triggered when the procurement demand is updated, based on outer described in the triggering information
Portion's demand intelligent engine starts to handle the procurement demand, and the embodiment in conjunction with shown in Fig. 1, the present invention may be implemented
It updates to obtain manually and automatically update, when manual update, potential customers can click manually, refresh to realize to current environment
Under, the update of the external demand at current time may be implemented to automatically update and as a preferred embodiment of the present invention, when
When automatically updating, what is carried out after can debugging manually for system manager is automatically updated, or automatic in certain time
It updates, can also be automatically updating after triggering certain update condition, certain described condition includes at least changing for enterprise's production capacity
Change, the change of external demand information etc., its first procurement demand can first be deleted by handling the procurement demand, and
Using newly into procurement demand be shown as more new content.
Further, the trigger is arranged in a mobile terminal, and the trigger can be the finger of staff
Enable information, or a key can also be its a certain threshold condition of setting in the terminal, such as, it is specified that every
Every updating in 1 week once, every 100 external demands of appearance update primary etc..
Further, the control condition can be less than existing production capacity for procurement demand, and in another embodiment,
Can also for procurement demand be more than existing production capacity, and overrun within the scope of second threshold, procurement demand be more than existing production capacity
Range be greater than second threshold, but the quantity of the following procurement demand is greater than third threshold value, the corresponding profit margin of procurement demand is higher than
4th threshold value, the corresponding profit margin of procurement demand are higher than the 4th threshold value and procurement demand quantity is greater than the 5th threshold value or a management
Member's instruction is received.
It will be appreciated by those skilled in the art that the external demand intelligent engine in the present invention is at least used for the buying to potential customers
Demand is analyzed, and is acquired to procurement demand disclosed in potential customers, such as the call for tender, and will meet adopting for control condition
Purchase demand automatic push；Potential customers' actual purchase situation is acquired, after cleaning, carries out price analysis and middle standard gold
Volume analysis, subregion carry out achievement statistical analysis, and publicity of such as getting the bid will meet the practical acceptance of the bid of control condition as a result, pushing away automatically
Enterprise is given, enterprise is helped to be analyzed, auxiliary enterprises carry out Authorize to Bid.
Inside production capacity intelligent engine in the present invention is at least used to analyze enterprise's production capacity, and with the external demand
Intelligent engine interacts；Procurement demand through meeting control condition described in external demand intelligent engine screening is corresponding
Foreign enterprises information is by the customer relation management subsystem processes.The present invention meets control by obtaining procurement demand, screening
The procurement demand of condition, and determine the corresponding foreign enterprises information of the procurement demand, to the procurement demand for meeting control condition
Corresponding foreign enterprises information is handled, updates customer relationship data.The present invention also passes through customer profile intelligent engine to need
It asks client to carry out the automatic collection of archive information, update, for example industrial and commercial information, lawsuit, break one's promise people, risk information is carried out
Early warning is reminded.
Specific embodiments of the present invention are described above.It is to be appreciated that the invention is not limited to above-mentioned
Particular implementation, those skilled in the art can make various deformations or amendments within the scope of the claims, this not shadow
Ring substantive content of the invention.
Claims (11)
1. a kind of novel CRM system includes at least customer relation management subsystem, which is characterized in that also at least wrap
It includes:
External demand intelligent engine (1) is at least used to analyze the procurement demand of potential customers, and will meet control strip
The procurement demand automatic push of part；
Internal production capacity intelligent engine (2), is at least used to analyze enterprise's production capacity, and with the external demand intelligent engine
It interacts；
Wherein, through the corresponding outside of procurement demand for meeting control condition of the external demand intelligent engine (1) screening
Company information is handled by the customer relation management subsystem (3).
2. management system according to claim 1, which is characterized in that the external demand intelligent engine (1) includes at least:
External demand acquires sub- engine (11), is used to obtain external demand；
Production capacity matches intelligent sub- engine (12), is used to meet according to internal production capacity intelligent Matching the external demand of control condition；
Wherein, the production capacity, which matches intelligent sub- engine and obtains the progress Efficiency processing of enterprise's production capacity, meets the outer of control condition
Portion's demand.
3. management system according to claim 2, which is characterized in that the Efficiency processing is carried out as follows
Processing:
E=f { NC, FC, NR, FR, PC, P }；
Wherein, NC indicates existing production capacity index；
FC indicates the production capacity index being likely to be breached；
NR indicates the order index of the last order；
FR indicates the order index of order in the first threshold time；
PC indicates production cost index；
P indicates profit norm.
4. management system according to any one of claim 1 to 3, which is characterized in that external demand acquisition draws
Hold up (11) further include:
External demand updates sub- engine (111), is used to update external demand.
5. management system according to claim 1, which is characterized in that the external demand for meeting control condition further includes
Following factor:
Enterprise procurement demand type；
Enterprise procurement required time；
Enterprise procurement mode；
Enterprise's payment method；Or
The passing conclusion of the business history of enterprise.
6. management system according to any one of claim 1 to 5, which is characterized in that the internal production capacity intelligent engine
(2) Intelligent treatment, processing result are at least carried out to the following production capacity index based on existing production capacity index and market demand index
As the following production capacity index.
7. a kind of novel customer relation management control method, which is characterized in that at least based on an external demand intelligent engine to visitor
Family relationship is handled, and is included the following steps:
A. procurement demand is obtained；
B. screening meets the procurement demand of control condition, and determines the corresponding foreign enterprises information of the procurement demand；
C. the corresponding foreign enterprises information of the procurement demand for meeting control condition handled, update customer relationship number
According to.
8. control method according to claim 7, which is characterized in that in the step b, according at least to following processing side
Formula screens the procurement demand for meeting control condition:
E=f { NC, FC, NR, FR, PC, P }；
Wherein, NC indicates existing production capacity index；
FC indicates the production capacity index being likely to be breached；
NR indicates the order index of the last order；
FR indicates the order index of order in the first threshold time；
PC indicates production cost index；
P indicates profit norm.
9. management system according to any one of claim 1 to 6 and/or controlling party according to claim 7 or 8
Method, which is characterized in that one trigger is triggered when the procurement demand is updated, and is needed based on external described in the triggering information
Intelligent engine is asked to start to handle the procurement demand.
10. management system according to claim 9 and/or control method, which is characterized in that the trigger is arranged at
In one mobile terminal.
11. management system according to any one of claim 1 to 10 and/or control method, which is characterized in that the control
Condition processed is any one of following condition or appoints multinomial:
Procurement demand is less than existing production capacity；
Procurement demand is more than existing production capacity, and is overruned within the scope of second threshold；
Procurement demand is more than that the range of existing production capacity is greater than second threshold, but the quantity of the following procurement demand is greater than third threshold value；
The corresponding profit margin of procurement demand is higher than the 4th threshold value；
The corresponding profit margin of procurement demand is higher than the 4th threshold value and procurement demand quantity is greater than the 5th
Threshold value；
- one administrator instruction is received.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
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| CN201910601011.8A CN110378701A (en) | 2019-07-04 | 2019-07-04 | A kind of control method and system of novel customer relation management |
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| CN201910601011.8A CN110378701A (en) | 2019-07-04 | 2019-07-04 | A kind of control method and system of novel customer relation management |
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| CN201910601011.8A Withdrawn CN110378701A (en) | 2019-07-04 | 2019-07-04 | A kind of control method and system of novel customer relation management |
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| Country | Link |
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| CN (1) | CN110378701A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112579898A (en) * | 2020-12-17 | 2021-03-30 | 北京金山云网络技术有限公司 | Enterprise information management method and device and server |
| CN114926126A (en) * | 2022-05-31 | 2022-08-19 | 湖南新长海科技产业发展有限公司 | Multi-channel information data analysis system and method based on artificial intelligence |
-
2019
- 2019-07-04 CN CN201910601011.8A patent/CN110378701A/en not_active Withdrawn
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN112579898A (en) * | 2020-12-17 | 2021-03-30 | 北京金山云网络技术有限公司 | Enterprise information management method and device and server |
| CN114926126A (en) * | 2022-05-31 | 2022-08-19 | 湖南新长海科技产业发展有限公司 | Multi-channel information data analysis system and method based on artificial intelligence |
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