CN110351439B - Telephone traffic processing method and system - Google Patents
Telephone traffic processing method and system Download PDFInfo
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- CN110351439B CN110351439B CN201910635830.4A CN201910635830A CN110351439B CN 110351439 B CN110351439 B CN 110351439B CN 201910635830 A CN201910635830 A CN 201910635830A CN 110351439 B CN110351439 B CN 110351439B
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/22—Arrangements for supervision, monitoring or testing
- H04M3/2281—Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42212—Call pickup
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
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Abstract
The application relates to a telephone traffic processing method and a telephone traffic processing system, wherein on one hand, the telephone traffic processing method pushes a calling incoming call to a first telephone traffic docking platform for response when the calling number in the calling incoming call is determined to be a harassing call, so that response and connection of the harassing call are realized, and a basis is provided for reservation and storage of harassing call information. On the other hand, when the calling number is determined not to be a harassing number, the calling incoming call is pushed to the second telephone service docking platform to answer, so that a foundation is provided for the reservation and storage of non-harassing call information when a user inconveniently answers the non-harassing call. In addition, the two telephone traffic docking platforms are independent from each other, when one telephone traffic docking platform is subjected to service expansion, the other telephone traffic docking platform is not influenced and has low coupling; when two telephone traffic butt joint platforms respectively carry out telephone traffic service development, the development difficulty and the scale are relatively low, and the expansibility is high.
Description
Technical Field
The present application relates to the field of communications, and in particular, to a method and system for processing telephone traffic.
Background
Crank calls are increasingly common in daily life of people, and not only are crank calls causing great trouble to daily life of users, but also operators are greatly influenced. The control of harassing calls becomes a problem of key concern to various operators at present.
In the traditional scheme, the control of harassing calls is mainly focused on an interception function. According to the traditional scheme, crank calls are marked in a big data analysis mode to form a crank call identification model, and then a crank call library is generated to be searched by an operator. The operator intercepts the crank call according to the crank call library, so that when the crank call dials the user number, the call state of 'the user is turned off' or 'the user cannot be connected temporarily' can be fed back.
However, the traditional scheme has an important problem in the management and control of the harassing call: and the crank call cannot be answered and stored. According to the traditional scheme, the processing mode aiming at the crank call is directly intercepting and discarding, and a user cannot obtain any information of the crank call. When an operator or a user wrongly judges an important telephone as a crank call, the conventional scheme does not answer and store the crank call, so that the user cannot acquire the information of the wrongly judged crank call.
Disclosure of Invention
Therefore, it is necessary to provide a telephone traffic processing method and system for solving the problem that the crank call cannot be answered and stored in the conventional scheme.
The application provides a traffic processing method, which comprises the following steps:
acquiring a calling number in a calling call, and judging whether the calling number is a harassment number;
if the calling number is a harassing number, pushing the calling incoming call to a first telephone traffic docking platform, wherein the first telephone traffic docking platform is provided with an intelligent harassment response system so as to answer the calling incoming call and respond to the calling incoming call;
if the calling number is not a harassment number, pushing the calling incoming call to a called user;
judging whether the calling call is answered by the called user within a preset time period;
and if the calling call is not answered by the called party within the preset time period, pushing the calling call to a second telephone service docking platform, wherein the second telephone service docking platform is provided with an intelligent telephone service answering system so as to answer the calling call and answer the calling call.
The application also provides a telephone traffic processing system, which comprises a telephone traffic processing unit, a number analysis terminal, a first telephone traffic docking platform and a second telephone traffic docking platform;
the traffic processing unit is used for the traffic processing method mentioned in the foregoing;
the number analysis terminal is in communication connection with the telephone traffic processing unit and is used for storing all calling numbers and harassment grade scores corresponding to the calling numbers;
the first telephone traffic docking platform is in communication connection with the telephone traffic processing unit and is used for answering the calling call and answering the calling call when the calling number is a harassing number;
and the second telephone traffic docking platform is in communication connection with the telephone traffic processing unit. And the method is used for answering the calling call and answering the calling call when the calling number is not a harassing number and the calling call is not answered by the called user within a preset time period.
On one hand, when a calling number in a calling incoming call is determined to be a harassing call, the calling incoming call is pushed to a first telephone traffic docking platform to be answered, so that the harassing call is answered and continued, and a basis is provided for the retention and storage of harassing call information. On the other hand, when the calling number is determined not to be a harassing number and the called party does not answer within the preset time period, the calling incoming call is pushed to the second call docking platform to answer, so that a foundation is provided for the reservation and storage of the information of the non-harassing call when the user is inconvenient to answer the non-harassing call.
In addition, the telephone traffic processing method and the telephone traffic processing system provided by the application are provided with two telephone traffic docking platforms which respectively respond to different types of calling calls, the two telephone traffic docking platforms are mutually independent, when one telephone traffic docking platform is subjected to service expansion, the other telephone traffic docking platform is not influenced and has low coupling; when two telephone traffic butt joint platforms respectively carry out telephone traffic service development, the development difficulty and the scale are relatively low, and the expansibility is high.
Drawings
Fig. 1 is a schematic flow chart of a traffic processing method according to an embodiment of the present application;
fig. 2 is a schematic flow chart of a traffic processing method according to an embodiment of the present application;
fig. 3 is a flowchart illustrating a traffic processing method according to an embodiment of the present application;
fig. 4 is a schematic structural diagram of a traffic processing system according to an embodiment of the present application;
fig. 5 is a schematic diagram of communication connection between a traffic processing system and a calling subscriber and a called subscriber according to an embodiment of the present application.
Annotating and marking:
10 traffic processing system
100 traffic processing unit
200 number analysis terminal
300 first traffic docking platform
400 second session docking platform
500 core network
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
The application provides a telephone traffic processing method.
The traffic processing method provided by the application is not limited to the execution subject. Alternatively, the execution body may be the traffic processing unit 100. The traffic processing unit 100 may be disposed between the core network 500 and a call terminal of a called user.
As shown in fig. 1, in an embodiment of the present application, the traffic processing method includes the following steps S110 to S150:
s110, obtaining a calling number in a calling incoming call, and judging whether the calling number is a harassment number.
In a conventional telephone traffic processing method, the calling call is called from a call terminal of a calling party, routed through the core network 500, and then called to a call terminal of a called party. However, in this embodiment, the calling call enters the telephone traffic processing unit 100 after being routed through the core network 500, and is then called to the call terminal of the called user after being processed by the telephone traffic processing unit 100. The specific processing method of the traffic processing unit 100 includes steps S110 to S150.
Specifically, the calling call generally carries calling information. The calling information comprises the calling number of the calling incoming call. When the calling incoming call is incoming to the telephone traffic processing unit 100, the telephone traffic processing unit 100 acquires a calling number in the calling incoming call. Further, the telephone traffic processing unit 100 determines whether the calling number is a harassing number.
The step realizes the identification of the harassment state of the calling number.
And S120, if the calling number is a harassing number, pushing the calling incoming call to the first telephone traffic docking platform 300. The first telephone traffic docking platform 300 is provided with an intelligent harassment response system to answer the calling call and respond to the calling call.
Specifically, there may be various embodiments for determining whether the calling number is a harassing number. When it is determined that the calling number is a harassing number, the telephone traffic processing unit 100 pushes the calling incoming call to the first telephone traffic docking platform 300. The first telephone traffic docking platform 300 is provided with an intelligent disturbance response system. When the calling incoming call is pushed to the first telephone traffic docking platform 300, the intelligent harassment response system connects the calling incoming call. And the intelligent disturbance response system is communicated with the calling incoming call to realize the response of the calling incoming call. The first traffic docking platform 300 may also record and store the response. In this step, the calling incoming call with harassment property is pushed to the first telephone traffic docking platform 300, so that the information of harassment call is convenient to be reserved.
In addition, the intelligent harassment response system also supports multiple concurrent responses. When a plurality of calling calls with harassing numbers are simultaneously pushed to the first telephone traffic docking platform 300, the intelligent harassment response system can simultaneously respond to the plurality of calling calls.
S130, if the calling number is not a harassment number, pushing the calling incoming call to a called user.
Specifically, when it is determined that the calling number is not a harassing number, the telephone traffic processing unit 100 pushes the calling incoming call to the called user, so that the called user can answer the call.
S140, judging whether the calling call is answered by the called user within a preset time period.
The telephone traffic processing unit 100 continues to monitor the answering state of the calling call. Specifically, the telephone traffic processing unit 100 determines whether the calling call is answered by the called user within a preset time period. The preset time period may be established manually. The preset time period can be the calling time of the conventional calling incoming call to the called user, and after the calling time is over, the calling incoming call is hung up. For example, when a conventional calling party calls in a call terminal of a called party, the call is continued for a period of time and rings to prompt the called party to answer the call. And if the called user does not answer the calling call within the calling time, hanging up the calling call.
S150, if the calling call is not answered by the called party within a preset time period, pushing the calling call to the second service docking platform 400. The second phone service docking platform 400 is provided with an intelligent phone service answering system to answer the calling phone call and answer the calling phone call.
Specifically, the second traffic docking platform 400 is provided with an intelligent traffic response system. The intelligent telephone traffic response system can guide the calling subscriber to leave a message. This step enables the user to leave a message on the second service docking platform 400 when the user is not convenient to answer the non-harassing call or misses answering the non-harassing call. Further, non-harassing call information is retained.
In addition, the intelligent traffic response system also supports multiple concurrent responses. When a plurality of calling calls whose calling numbers are non-harassing numbers are simultaneously pushed to the second telephone service docking platform 400, the intelligent telephone service answering system can simultaneously answer the plurality of calling calls.
In this embodiment, when it is determined that the calling number in the calling incoming call is a harassing call, the calling incoming call is pushed to the first telephone traffic docking platform 300 to be answered, so that the answering and the connection of the harassing call are realized, and a basis is provided for the reservation and the storage of harassing call information. In addition, when the calling number is determined not to be a harassing number and the called party does not answer within the preset time period, the calling incoming call is pushed to the second call docking platform 400 to answer, so that a basis is provided for the reservation and storage of the information of the non-harassing call when the user is inconvenient to answer the non-harassing call. The embodiment can realize all-weather automatic processing of crank calls and non-crank calls, and telephone traffic of the called user can still be automatically processed even if the call terminal of the called user is in a power-off state.
In addition, the telephone traffic processing method and the telephone traffic processing system provided by the application have the advantages that the two telephone traffic docking platforms respectively respond to different types of calling calls, the two telephone traffic docking platforms are independent, when one telephone traffic docking platform is subjected to service expansion, the other telephone traffic docking platform is not influenced, and the low coupling performance is realized. When two telephone traffic butt joint platforms respectively carry out telephone traffic service development, the development difficulty and the scale are relatively low, and the expansibility is high.
In an embodiment of the present application, an application program (APP) may be set in the call terminal of the called user. The called user can set the time period in which the call can not be answered normally in the application program as the time information that the non-harassing call can not be answered. For example, the called user may set in the application the frequency of 10 am on saturday: 30 to 11 o' clock 30 in a meeting, not receiving a call. After the setting is completed, the application program may send the time information that the non-harassing call cannot be answered to the traffic processing unit 100 and the second traffic docking platform 400. When the telephone traffic processing unit 100 determines that the calling number of the calling call is a non-harassing call, the telephone traffic processing unit 100 determines whether the time of the calling call is within a time period set by the called user for normally answering the call. If the time of the incoming call of the calling party is in the time period of normal answering the incoming call set by the called party, the telephone traffic processing unit 100 controls the second telephone traffic docking platform 400 to answer the calling party, and after the answer is finished, sends the time period of the incoming call which cannot be answered normally and is set by the called party to the calling party. By the embodiment, the time period that the called user cannot answer the call normally can be returned to the calling user when the called user cannot answer the non-harassing call, so that the fact that the called user is in a busy state is prompted, and the time period that the calling user reasonably selects the time period for communicating with the called user is facilitated.
Based on the above embodiment, the called user may also set a crank call list and manage the crank call list in the application program to determine crank calls and non-crank calls, and omit the process of the telephone traffic processing unit 100 for determining crank calls. Of course, the judgment accuracy of the crank call may also be provided in a manner that the telephone traffic processing unit 100 judges that the crank call is synchronous with the user managing the crank call through the application program.
The application may also be a WeChat public number.
As shown in fig. 2, in an embodiment of the present application, before the step S310, the following steps S210 to S230 are further included:
s210, when the calling incoming call calls the called user, intercepting the calling incoming call and reading the service information of the called user.
In this embodiment, before the telephone traffic processing unit 100 executes the steps S110 to S150, steps S210 to S230 of authenticating the called user are further included. Specifically, the service information of the called user refers to a traffic service subscribed by the called user. The telephone traffic operator provides a certain telephone traffic service for the called user, and the called user can pay for using one or more telephone traffic services. And when the called user subscribes a telephone traffic service and the telephone traffic service is effective, updating the service information of the called user. And by reading the service information of the called user, the telephone traffic service subscription state of the called user in the lake region can be realized.
S220, analyzing the service information of the called user, and judging whether the service information of the called user comprises the ordered telephone traffic switching service.
Specifically, the telephone traffic processing unit 100 analyzes the service information of the called user, and acquires the telephone traffic subscribed by the called user. Further, the traffic processing unit 100 determines whether the service information of the called user includes the subscribed traffic forwarding service.
S230, if the service information of the called subscriber includes the subscribed traffic forwarding service, executing the step S110.
Specifically, if the service information of the called user includes the subscribed traffic forwarding service, it indicates that the called user subscribes to the traffic forwarding service, and the traffic forwarding service is the steps S110 to S150 in the traffic processing method provided by the present application. Therefore, when the service information of the called user includes the subscribed traffic forwarding service, the traffic execution unit executes step S110 to perform the subsequent traffic forwarding operation.
In the embodiment, the authentication of the service information of the called user is realized by reading the service information of the called user and judging whether the service information of the called user comprises the ordered telephone traffic switching service.
Referring to fig. 2, in an embodiment of the present application, the traffic processing method further includes:
s300, if the service information of the called user does not include the ordered telephone traffic switching service, pushing the calling call to a call terminal of the called user so that the called user can answer the calling call normally.
Specifically, when it is determined that the service information of the called user does not include the subscribed traffic forwarding service, it indicates that the called user does not subscribe to the traffic forwarding service, and the traffic processing unit 100 normally pushes the calling incoming call to the called user.
In this embodiment, when the service information of the called party does not include the subscribed traffic forwarding service, the calling incoming call is pushed to the call terminal of the called party, so that hierarchical service and management of the user are realized, the traffic service quality is improved, and the traffic service efficiency is improved.
In an embodiment of the present application, the step S110 includes the following steps S111 to S114:
s111, obtaining a calling number in the calling call, and sending the calling number to the number analysis terminal 200.
Specifically, the steps S111 to S114 are steps of determining whether the calling number is a harassing number. In this embodiment, the telephone traffic processing unit 100 obtains the calling information of the calling incoming call. The calling information comprises the calling number of the calling incoming call. The telephone traffic processing unit 100 sends the calling number to the number analysis terminal 200. The telephone traffic processing unit 100 synchronously sends a query instruction of the harassment level score to the number analysis terminal 200.
For example, the calling number is 18700000001, the traffic processing unit 100 sends the calling number 18700000001 to the number analysis terminal 200, and requests the number analysis terminal 200 to inquire the disturbance level score of the calling number 18700000001.
And S112, acquiring a harassment grade score corresponding to the calling number. And searching the harassment grade score corresponding to the calling number by the number analysis terminal.
Specifically, the number analysis terminal 200 may store a harassment rating score table, where the harassment rating score table is shown in table 1. The higher the disturbance rating score, the higher the disturbance level representing the calling number.
Table 1-disturbance rating score table:
| calling number | Disturbance rating score |
| 18700000001 | 18 |
| 18700000002 | 7 |
| 18700000003 | 2 |
| 18500000001 | 6 |
| 18500000002 | 11 |
| 18500000003 | 13 |
| …… | …… |
The number analysis terminal 200 receives the query instruction of the harassment level score, calls the harassment level score table, and searches the harassment level score corresponding to the calling number by taking the calling number as an index. Further, the number analysis terminal 200 returns the disturbance level score corresponding to the calling number to the telephone traffic processing unit 100.
For example, the calling number is 18700000001, the number analysis terminal 200 takes 18700000001 as an index, and finds out the disturbance level score corresponding to the calling number in the disturbance level score table, which is 18 (see fig. 1). Further, the number analysis terminal 200 returns 18 to the traffic processing unit 100.
And S113, judging whether the harassment grade score corresponding to the calling number is smaller than a preset harassment grade score or not.
Optionally, the higher the disturbance rating score, the higher the disturbance level representing the calling number, and the closer the calling number becomes a disturbing number. A preset disturbance level score may be manually preset. When the disturbance level score corresponding to the calling number is smaller than the preset disturbance level score, the telephone traffic processing unit 100 determines that the calling number is not a disturbance number.
And S114, if the harassment grade score corresponding to the calling number is larger than or equal to the preset harassment grade score, determining that the calling number is a harassment number, and executing the step S120.
Specifically, when the harassment level score corresponding to the calling number is not less than, that is, greater than or equal to the preset harassment level score, the telephone traffic processing unit 100 determines that the calling number is not a harassment number. For example, the preset disturbance level score is set to 10. The calling number is 18700000001 and the corresponding disturbance rating score is 18. Since 18 is greater than 10, the calling number is determined to be a harassing number.
In this embodiment, the telephone traffic processing unit 100 determines whether the harassment level score corresponding to the calling number is smaller than a preset harassment level score according to the harassment level score corresponding to the calling number, which is searched by the number analysis terminal 200, so as to determine whether the calling number is a harassment number. The judgment process is simple to operate and high in practicability.
As shown in fig. 3, in an embodiment of the present application, before the step S210, the traffic processing method further includes the following steps S410 to S440:
and S410, acquiring the called detailed lists of all users in a preset statistical time period.
In this embodiment, before the steps S210 to S230 of determining whether the calling number is a harassment number are executed, steps S410 to S440 of establishing a harassment rating score are further included.
Specifically, the preset statistical time period is set by a person. Alternatively, the preset statistical time period may be one month. Alternatively, the called details of all users within one month may be obtained.
Optionally, in step S410, the telephone traffic processing unit 100 obtains called details of all users in a preset statistical area and a preset statistical time period. The preset statistical region and the preset statistical time period may be set manually. The preset statistical region may be a province.
In other words, the traffic processing unit 100 may obtain the called details of all users in a month of a certain province. The call detail list of the user comprises a calling detail list and a called detail list. The called details only include the traffic record of the call placed by the user. For example, the traffic processing unit 100 may obtain called details of all 1000 users in 6 months of beijing province.
The called detail for each user clearly presents the record of the traffic that the user has made the call within 6 months, as shown in table 2. The called details may include call completion, airtime, etc. traffic data.
Table 2-called details of user 18745795320-month 6:
and S420, respectively calculating the answering support degree and the hanging up support degree of each calling number appearing in the called details of all the users.
Specifically, the illustrated traffic processing unit 100 may respectively calculate the answering support and hanging up support of each calling number according to the traffic data presented in the called details of all users.
And S430, giving a hearing support degree weight to the hearing support degree. And giving hanging up support weight to the hanging up support degree. And calculating the harassment grade scores of all the calling numbers according to the answering support degree, the answering support degree weight, the hang-up support degree and the hang-up support degree weight of each calling number.
Specifically, the answering support degree weight and the hanging-up support degree weight are set manually.
And S440, storing the harassment grade scores of all calling numbers and the calling numbers in the number analysis terminal 200 correspondingly.
Specifically, the telephone traffic processing unit 100 may generate a harassment level score table according to the calling number and the harassment level score, as shown in table 1 mentioned in the foregoing. Further, the telephone traffic processing unit 100 stores the disturbance grade score table in the number analysis terminal 200.
In this embodiment, the answering support and hanging-up support of each calling number appearing in the called details of all users are calculated through the telephone traffic data in the called details of all users, and the harassment degree of each calling number is analyzed and calculated. And respectively endowing certain weights to the answering support degree and the hanging-up support degree, and further determining the harassment grade score of each calling number. The embodiment completes the definition of the harassment level score of each calling number which may be dialed to the called user, and provides a data basis for the telephone traffic processing unit 100 to judge whether the calling number is a harassment number.
In an embodiment of the present application, the step S420 includes the following steps S421 to S425:
s421, obtaining the number of call objects and the call frequency of each calling number appearing in the called list of all users.
Specifically, in this embodiment, the steps S421 to S425 are steps of calculating the answering support of the calling number. In step S421, the number of call targets and the call frequency of each calling number appearing in the called details of all the users are obtained. And in the called details of all the users, adding 1 to the number of the call objects every time the calling number appears. And adding 1 to the call frequency every time the call record of the calling number appears.
For example, there are called details of 1000 users in total, and the calling number 18700000001 appears in the called details of user a and user B, so the number of call targets of the calling number 18700000001 is 2. And if the call record with the calling number 18700000001 appears 2 times in the called detail list of the user a, and the call record with the calling number 18700000001 appears 1 time in the called detail list of the user B, the call frequency of the calling number 18700000001 is 3. This example shows that caller number 18700000001 has made a call to both user A and user B, and caller number 18700000001 has made 2 calls to user A and 1 call to user B.
Optionally, for convenience of statistics, after the number of call objects and the call frequency are obtained, a call object number and call frequency statistical table is generated, as shown in table 3.
TABLE 3 statistical table of the number of call objects and the frequency of calls
| Calling number | Number of call partner | Frequency of calls |
| 18700000001 | 2 | 3 |
| 18700000002 | 5 | 9 |
| 18700000003 | 1 | 1 |
| 18500000001 | 1 | 11 |
| 18500000002 | 10 | 10 |
| 18500000003 | 2 | 2 |
| …… | …… | …… |
And S423, converting the number of the call objects into a reference number of the call objects according to the formula 1, and converting the call frequency into a reference number of the call frequency according to the formula 2.
Wherein A isiAnd the number of the call objects is a reference quantity. a isiAnd the number of the call objects is the number of the call objects. B isiAnd the reference quantity is the call frequency. biThe frequency of the calls.
Specifically, for convenience of calculation, the illustrated traffic processing unit 100 converts the number of call targets into data, which is a reference number of call targets, presented in a probability form by equation 1. Similarly, the traffic processing unit 100 converts the call frequency into data presented in a probability form, i.e., a reference call frequency, according to formula 2.
Optionally, for convenience of statistics, after the reference quantity of the number of call objects and the reference quantity of the call frequency are converted into the reference quantity of the number of call objects and the reference quantity of the call frequency, a statistical table of the reference quantity of the number of call objects and the reference quantity of the call frequency is generated, as shown in table 4.
TABLE 4 statistical table of reference quantity of call object number and reference quantity of call frequency
| Calling number | Reference quantity of call object | Reference quantity of call frequency |
| 18700000001 | 0.02 | 0.003 |
| 18700000002 | 0.05 | 0.009 |
| 18700000003 | 0.01 | 0.001 |
| 18500000001 | 0.01 | 0.011 |
| 18500000002 | 0.1 | 0.01 |
| 18500000003 | 0.02 | 0.002 |
| …… | …… | …… |
And S425, calculating the answering support degree of each calling number according to the formula 3.
Si＝1-(1-Ai)×(1-Bi) Equation 3
Wherein S isiAnd the answering support degree is used. A. theiAnd the number of the call objects is a reference quantity. B isiAnd the reference quantity is the call frequency.
For example, if the reference number of call destinations of the caller number 18700000001 is 0.02 and the reference number of call frequency is 0.003, the answering support of the caller number 18700000001 is 0.02294.
In this embodiment, by acquiring the number of call objects and the call frequency of each calling number appearing in the called details of all the users, the answering support of each calling number can be calculated, and a data basis is provided for the calculation of the harassment level score of the subsequent calling number.
In an embodiment of the present application, the step S120 further includes the following steps S422 to S426:
s422, the short-time call times and the call disconnection times of each calling number appearing in the called details of all the users are obtained. The short-time call is a call in which the call time of the calling number and the called number is less than the preset call time.
Specifically, in this embodiment, the step S422 and the step S426 are steps of calculating the hang-up support degree of the calling number. In the called details of all users, the number of short-time calls is added by 1 every time the short-time call occurs. And adding 1 to the number of the unconnected calls every time the number of the unconnected calls occurs.
The short-time call is a call in which the call time of the calling number and the called number is less than the preset call time. The preset talk time can be set manually. The preset talk time may be set to 10 seconds. The number of times of the call which is not connected refers to the number of times that the calling number does not establish a call with the called number when the calling user calls the called user. It can be understood that when the called user actively hangs up the calling user, the number of times of call connection is not recorded as 1.
Of course, the number of times of call disconnection of the calling subscriber can be recorded as 1 time when the called subscriber is busy, which causes the call of the calling subscriber to be automatically hung up.
For example, there are called details of 1000 users in total, the calling number 18700000001 appears in the called details of both user a and user B, and the calling number 18700000001 makes 1 short-time call with user a, and the calling number 18700000001 makes 1 short-time call with user B, so the number of short-time calls of the calling number 18700000001 is 2. If the user a hangs up the call from the calling number 18700000001, but the user B does not hang up the calling number 18700000001, the number of times of the missed calls of the calling number 18700000001 is 1.
Optionally, for convenience of statistics, after the number of call objects and the call frequency are obtained, a call object number and call frequency statistical table is generated.
Optionally, the number of call targets and the call frequency statistical table are shown in table 5.
TABLE 5 statistical table of the number of call objects and the frequency of calls
| Calling number | Number of short-term calls | Number of calls left unconnected |
| 18700000001 | 2 | 1 |
| 18700000002 | 4 | 2 |
| 18700000003 | 1 | 1 |
| 18500000001 | 3 | 2 |
| 18500000002 | 10 | 10 |
| 18500000003 | 1 | 0 |
| …… | …… | …… |
S424, the short-term call times are converted into the reference short-term call times according to the formula 4. And converting the number of times of the call which is not connected into the reference number of times of the call which is not connected according to a formula 5.
Wherein, XiAnd the short-time call times are taken as reference quantity. x is the number ofiAnd the number of the short-time calls is the number of the short-time calls. Y isiAnd the reference quantity is the number of the disconnected calls. y isiAnd the number of the disconnected calls is the number of the disconnected calls.
Specifically, for convenience of calculation, the short-time call times are converted into reference short-time call times similarly to the step S423. And converting the number of times of the call which is not connected into the reference number of times of the call which is not connected.
Alternatively, for convenience of statistics, after the short-time call number reference amount and the unconnected call number reference amount are converted, a statistical table of the short-time call number reference amount and the unconnected call number reference amount is generated, as shown in table 6.
TABLE 6 reference quantity of short-term call times and reference quantity of unconnected call times
| Calling number | Reference quantity of short-time call times | Reference quantity of number of calls not connected |
| 18700000001 | 0.02 | 0.001 |
| 18700000002 | 0.04 | 0.002 |
| 18700000003 | 0.01 | 0.001 |
| 18500000001 | 0.03 | 0.002 |
| 18500000002 | 0.1 | 0.01 |
| 18500000003 | 0.01 | 0 |
| …… | …… | …… |
S426, the hang-up support degree of each calling number is calculated according to formula 6.
Li＝1-(1-Xi)×(1-Yi) Equation 6
Wherein L isiAnd the hang-up support degree is obtained. XiAnd the short-time call times are taken as reference quantity. Y isiAnd the reference quantity is the number of the disconnected calls.
For example, if the reference number of call destinations of the caller number 18700000001 is 0.02 and the reference number of call frequency is 0.001, the hang-up support of the caller number 18700000001 is 0.02098.
In this embodiment, by obtaining the number of short-time calls and the number of unconnected calls of each calling number appearing in the called details of all the users, the hang-up support of each calling number can be calculated, and a data basis is provided for calculation of the harassment level score of the subsequent calling number.
In an embodiment of the present application, the step 430 includes the following steps S431 to S432:
and S431, giving the answering support degree weight to the answering support degree, and giving the hanging up support degree weight to the hanging up support degree.
Optionally, a sampling survey may be performed on the users in the preset statistical region, and the answering support degree weight and the hanging-up support degree weight may be set according to the processing habits of the users on the nuisance calls.
For example, through a sampling survey of Beijing users, 60% of the Beijing users are used to directly hang up crank calls, and 40% of the Beijing users are used to answer crank calls first and then consider whether to hang up crank calls or not. The listening support degree weight may be set to 4 and the hanging up support degree weight may be set to 4.
And S432, calculating the harassment grade score of each calling number according to a formula 7 to obtain the harassment grade scores of all the calling numbers.
Ki＝Si×PS+Li×PLEquation 7
Wherein, KiAs said disturbance rating score, SiAnd the answering support degree is used. PSAnd weighting the answering support degree. L isiAnd the hang-up support degree is obtained. PLAnd weighting the hang-up support degree.
Specifically, as can be seen from formula 7, the larger the listening support degree is, the larger the disturbance level score is. The larger the hang-up support degree is, the larger the disturbance grade score is.
In the embodiment, the harassment grade scores of each calling number are determined by respectively giving certain weights to the answering support and the hanging-up support, and the calculation mode is simple and scientific.
In an embodiment of the present application, the first telephone traffic docking platform 300 stores the harassment response voice recorded by the called subscriber. And when the calling incoming call is pushed to the first docking service docking platform, the intelligent harassment response system plays the harassment response voice.
The second traffic interfacing platform 400 stores the traffic response voice recorded by the called subscriber. When the calling call is pushed to the second traffic docking platform 400, the intelligent traffic response system plays the traffic response voice.
Specifically, the harassment response voice and the telephone traffic response voice may be prerecorded by the called user. When the calling number of the calling incoming call is a harassing number, the calling incoming call can be defined as a harassing incoming call. When the calling number of the calling incoming call is a non-harassing number, the calling incoming call can be defined as a non-harassing incoming call.
In this embodiment, on the one hand, the harassment answer voice may prevent harassment incoming call from disturbing the called subscriber. On the other hand, the harassment answer voice can prevent harassment incoming calls from actively hanging up when the harassment incoming calls are communicated with the intelligent harassment answer system, and retention and storage of the harassment incoming calls are realized. Similarly, the telephone traffic answering voice can guide the non-harassing call message to realize the reservation and storage of the non-harassing call.
In an embodiment of the present application, after the step S120, the traffic processing method further includes:
s121, after the first telephone traffic docking platform 300 finishes answering the incoming call, obtain a first answer record sent by the first telephone traffic docking platform 300 and the telephone traffic information of the incoming call.
The first answering recording is used for the called user to answer the response of the first telephone traffic docking platform 300 to the calling call. The traffic information of the calling call includes one or more of the calling number, the incoming call time of the calling call, and the response time of the first traffic docking platform 300 to the calling call.
Specifically, when the first telephone traffic docking platform 300 answers the calling incoming call, the calling incoming call is a harassing incoming call. The first telephone traffic docking platform 300 may store the call record of the first telephone traffic docking platform 300 and the incoming call in real time as a first response record. The first answer record is the call record of the harassment incoming call and the harassment answer voice. In addition, the first traffic docking platform 300 may further store traffic information of the incoming call.
After the first telephone traffic docking platform 300 finishes answering the calling call, the first telephone traffic docking platform 300 sends the first answer record and the telephone traffic information of the calling call to the telephone traffic processing unit 100. The telephone traffic processing unit 100 may push the first response record and the new telephone traffic of the calling call to the call terminal of the called user. Through the steps, the called user can listen back to the first response record at any time. The called user can not answer the first answer record and obtains the information of the harassing call by reading the telephone traffic information of the calling call.
In this embodiment, the first telephone traffic docking platform 300 stores the first response record and the telephone traffic information of the calling incoming call, so as to implement retention and storage of the harassing call information. The first answer recording and the telephone traffic information of the calling call are returned to the telephone traffic processing unit 100 through the first telephone traffic docking platform 300, so that the process of feeding back the harassing call information to the called party is realized.
In an embodiment of the present application, after the step S150, the traffic processing method further includes:
s151, after the second session platform 400 finishes responding to the call, acquiring a second response record sent by the second session platform 400 and the call information of the call.
The second response record is used for the called user to answer back the response of the second phone service docking platform 400 to the incoming call of the calling user.
Specifically, the principle of step S151 is similar to that of step S121, and is not described here again. And at the moment, the calling incoming call is a non-harassing incoming call. And the second answer record is the call record of the non-harassing incoming call and the telephone traffic answer voice.
In this embodiment, the second telephone traffic docking platform 400 stores the second answer record and the telephone traffic information of the calling incoming call, so as to implement the reservation and storage of the non-harassing call information. The second answer record and the telephone traffic information of the calling call are returned to the telephone traffic processing unit 100 through the second telephone traffic docking platform 400, so that the process of feeding back the non-harassing call information to the called user is realized. While preventing harassing calls, the method realizes the processing of effective information (non-harassing information) and improves the timeliness of the effective information.
In an embodiment of the present application, only one traffic docking platform, that is, the third traffic docking platform, may be provided. And the third telephone traffic docking platform is provided with an intelligent response system. When the telephone traffic processing unit 100 determines that the calling number is a harassing number, the calling incoming call is a harassing incoming call. The telephone traffic processing unit 100 sends the calling number to the third telephone traffic docking platform, and controls the third telephone traffic docking platform to switch to a harassment answer mode. And when the third telephone traffic docking platform is in a harassment answer mode, the intelligent answer system of the third telephone traffic docking platform plays the first answer record to answer the harassment incoming call. When the telephone traffic processing unit 100 determines that the calling number is a non-harassing number, the calling incoming call is a non-harassing incoming call. The telephone traffic processing unit 100 sends the calling number to the third telephone traffic docking platform, and controls the third telephone traffic docking platform to switch to a "telephone traffic response mode". And when the third telephone traffic docking platform is in a telephone traffic response mode, the intelligent response system of the third telephone traffic docking platform plays the second response record to respond to the non-harassing call. In the embodiment, a single telephone traffic docking platform is arranged to simultaneously answer harassing incoming calls and non-harassing incoming calls, so that the erection cost of the telephone traffic docking platform is saved.
In addition, the intelligent response system also supports multiple concurrent responses. When a plurality of calling calls with harassing numbers and/or non-harassing numbers are simultaneously pushed to the third telephone traffic docking platform, the intelligent response system can simultaneously respond to the plurality of calling calls.
The present application also provides a traffic handling system 10.
As shown in fig. 4 and 5, in an embodiment of the present application, the traffic processing system 10 includes a traffic processing unit 100, a number analysis terminal 200, a first traffic docking platform 300, and a second traffic docking platform 400. The traffic processing unit 100 is connected to the number analysis terminal 200 in communication. The traffic processing unit 100 is communicatively coupled to the first traffic docking platform 300. The traffic processing unit 100 is communicatively connected to the second traffic docking platform 400.
The traffic processing unit 100 is configured to execute the traffic processing method mentioned above.
The number analysis terminal 200 is configured to store all calling numbers and harassment level scores corresponding to the calling numbers. The first telephone traffic docking platform 300 is configured to answer the calling call and answer the calling call when the calling number is a harassing number. The second phone interfacing platform 400 is configured to answer the calling call and answer the calling call when the calling number is not a harassing number and the calling call is not answered by the called party within a preset time period.
In this embodiment, the telephone traffic processing unit 100 may be configured to determine whether a calling incoming call is a harassing call, and push the calling incoming call to different telephone traffic docking platforms. The number analysis terminal 200 is arranged to retrieve the disturbance grade score corresponding to the calling number, so that the telephone traffic processing unit 100 can conveniently judge the disturbance state of the calling call. The first telephone traffic docking platform 300 is arranged to realize the response and connection of the crank call. By setting the second call docking platform 400, response and connection to the non-harassing call are realized.
The technical features of the embodiments described above may be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the embodiments described above are not described, but should be considered as being within the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the present application. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present application shall be subject to the appended claims.
Claims (11)
1. A traffic processing method, comprising:
s110, acquiring a calling number in a calling incoming call, and judging whether the calling number is a harassment number;
s120, if the calling number is a harassing number, pushing the calling incoming call to a first telephone traffic docking platform (300), wherein the first telephone traffic docking platform (300) is provided with an intelligent harassment response system so as to answer the calling incoming call and respond to the calling incoming call;
s130, if the calling number is not a harassing number, pushing the calling incoming call to a called user;
s140, judging whether the calling call is answered by the called user within a preset time period;
s150, if the calling call is not answered by the called user within the preset time period, pushing the calling call to a second telephone service docking platform (400), wherein the second telephone service docking platform (400) is provided with an intelligent telephone service answering system so as to answer the calling call and answer the calling call;
s410, acquiring called detailed lists of all users in a preset statistical time period;
s420, respectively calculating the answering support degree and the hanging up support degree of each calling number appearing in the called details of all the users;
s430, giving a weight of the answering support degree to the answering support degree, giving a weight of the hanging up support degree to the hanging up support degree, and calculating the harassment grade scores of all calling numbers according to the answering support degree, the answering support degree weight, the hanging up support degree and the hanging up support degree weight of each calling number;
the step S420 includes:
s421, obtaining the number of call objects and the call frequency of each calling number appearing in the called details of all users;
s423, converting the number of the call objects into a reference number of the call objects according to formula 1, and converting the call frequency into a reference number of the call frequency according to formula 2;
wherein A isiIs the reference quantity of the number of the call objects, aiAs the number of the call partners, BiIs the reference quantity of the call frequency, biThe conversation frequency is;
s425, calculating the answering support degree of each calling number according to a formula 3;
Si＝1-(1-Ai)×(1-Bi) Formula 3;
wherein S isiAs the answering support, AiAs the reference quantity of the number of the call objects, BiThe reference quantity of the call frequency is the reference quantity of the call frequency;
the step S110 includes:
s111, obtaining a calling number in a calling incoming call, and sending the calling number to a number analysis terminal (200);
s112, acquiring a harassment grade score corresponding to the calling number; the harassment level score corresponding to the calling number is searched by the number analysis terminal (200).
2. The traffic processing method of claim 1, further comprising:
s210, when the calling incoming call calls the called user, intercepting the calling incoming call and reading the service information of the called user;
s220, analyzing the service information of the called user, and judging whether the service information of the called user comprises the ordered telephone traffic switching service;
s230, if the service information of the called subscriber includes the subscribed traffic forwarding service, executing the step S110.
3. The traffic processing method of claim 2, further comprising:
s300, if the service information of the called user does not include the ordered telephone traffic switching service, the calling call is pushed to the called user, so that the called user can answer the calling call normally.
4. The traffic processing method according to claim 1, wherein the step S110 further comprises:
s113, judging whether the harassment grade score corresponding to the calling number is smaller than a preset harassment grade score or not;
and S114, if the harassment grade score corresponding to the calling number is larger than or equal to the preset harassment grade score, determining that the calling number is a harassment number, and executing the step S120.
5. The traffic processing method of claim 4, further comprising:
s440, storing the harassment grade scores of all calling numbers and the corresponding calling numbers in the number analysis terminal (200).
6. The traffic processing method of claim 1, wherein the step S420 further comprises:
s422, acquiring the short-time call times and the number of unconnected calls of each calling number appearing in the called details of all users; the short-time call is a call in which the call time of the calling number and the called number is less than the preset call time;
s424, converting the short-time call times into short-time call times reference quantity according to a formula 4, and converting the unconnected call times into unconnected call times reference quantity according to a formula 5;
wherein, XiIs the reference quantity of the short-term call times, xiFor the number of short-term calls, YiIs the reference quantity of the number of times of calls left unconnected, yiThe number of the unconnected calls is the number of the unconnected calls;
s426, calculating hang-up support degree of each calling number according to formula 6;
Li＝1-(1-Xi)×(1-Yi) Equation 6;
wherein L isiFor the hang-up support, XiIs the reference quantity of the short-term call times, YiAnd the reference quantity is the number of the disconnected calls.
7. The traffic processing method of claim 1, wherein the step S430 comprises:
s431, assigning the answering support degree weight to the answering support degree, and assigning the hanging up support degree weight to the hanging up support degree;
s432, calculating the harassment grade score of each calling number according to a formula 7 to obtain the harassment grade scores of all the calling numbers;
Ki＝Si×PS+Li×PLequation 7;
wherein, KiAs said disturbance rating score, SiFor said answering support, PSIs the weight of the answering support, LiFor the hang-up support, PLAnd weighting the hang-up support degree.
8. The traffic processing method according to claim 1, wherein the first traffic docking platform (300) stores disturbance answer voice recorded by the called subscriber; when the calling incoming call is pushed to the first telephone traffic docking platform, the intelligent harassment response system plays the harassment response voice;
the second traffic docking platform (400) stores the traffic response voice recorded by the called subscriber; when the calling incoming call is pushed to the second telephone service docking platform (400), the intelligent telephone service response system plays the telephone service response voice.
9. The traffic processing method according to claim 1, further comprising, after the step S120:
s121, after the first telephone traffic docking platform (300) finishes the response to the calling call, acquiring a first response record sent by the first telephone traffic docking platform (300) and telephone traffic information of the calling call;
the first answering recording is used for the called user to answer the response of the first telephone traffic docking platform (300) to the calling call;
the telephone traffic information of the calling incoming call comprises one or more of the calling number, the incoming call time of the calling incoming call and the response time of the first telephone traffic docking platform (300) to the calling incoming call.
10. The traffic processing method according to claim 9, further comprising, after step S150:
s151, after the second session docking platform (400) finishes answering the incoming call, acquiring a second answer record sent by the second session docking platform (400) and the traffic information of the incoming call;
and the second response record is used for the called user to answer the response of the second telephone service docking platform (400) to the calling call.
11. A traffic processing system, comprising:
a traffic processing unit (100) for performing the traffic processing method of any of claims 1-10;
the number analysis terminal (200) is in communication connection with the telephone traffic processing unit (100) and is used for storing all calling numbers and disturbance grade scores corresponding to the calling numbers;
the first telephone traffic docking platform (300) is in communication connection with the telephone traffic processing unit (100) and is used for answering the calling call and answering the calling call when the calling number is a harassing number;
and the second telephone service docking platform (400) is in communication connection with the telephone service processing unit (100) and is used for answering the calling call and answering the calling call when the calling number is not a harassing number and the calling call is not answered by the called user within a preset time period.
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