CN110351178A - A kind of information monitoring method and device - Google Patents
A kind of information monitoring method and device Download PDFInfo
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- CN110351178A CN110351178A CN201810281376.2A CN201810281376A CN110351178A CN 110351178 A CN110351178 A CN 110351178A CN 201810281376 A CN201810281376 A CN 201810281376A CN 110351178 A CN110351178 A CN 110351178A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/10—Office automation; Time management
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
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Abstract
The present invention is suitable for business administration field, provides a kind of information monitoring method and device.Information monitoring method provided in an embodiment of the present invention, comprising: instant messaging account group is licensed into the first enterprise, includes at least one instant messaging account in instant messaging account group, the first enterprise is corresponding with client management system；Instant messaging account and the target customer in client management system are bound, so that the first enterprise supervises the instant messaging account after binding and the interactive information between target customer.Therefore, above-mentioned information monitoring method may be implemented company manager between employee and client exchanging dynamic carry out it is legal, neatly supervise, there is extremely important Practical significance.
Description
Technical field
The invention belongs to business administration field more particularly to a kind of information monitoring method and devices.
Background technique
Enterprise is often desirable to have a degree of control to the action of employee, to improve the whole operation effect of enterprise
Rate, this is all vital link for the manager of any enterprise.
For the type of business based on selling operation, employee needs fairly frequently to exchange with client, is exchanging
During can generate a large amount of data, such as text chat content, file send record etc..These a large amount of data can be with
Intuitively reflect very much the job schedule of employee.In the prior art, employee can be in such a way that timing be reported, by above-mentioned number
It checks according to manager is sent to, or is narrated by way of oral report, but above mode, on the one hand too
Cross the time for wasting each user and energy；On the other hand, information reports a possibility that often will increase distortion, meeting through excessive people
Bring unnecessary dispute；Furthermore it as the careless omission etc. of certain links, not only causes the delay of work, influences client and comments
Valence, subsequent problem also bad processing etc. of calling to account.Therefore, above-mentioned problem is extremely unfavorable for the management of enterprise, has dragged down enterprise
The whole work efficiency of industry, user experience are very poor.
Summary of the invention
The present invention is intended to provide a kind of enterprise carries out the method flexibly, rationally supervised to the action of employee.
The invention is realized in this way a kind of information monitoring method, includes the following steps:
Instant messaging account group is licensed into the first enterprise, includes at least one Instant Messenger in the instant messaging account group
Account is interrogated, first enterprise is corresponding with client management system；
The instant messaging account is bound with the target customer in the client management system, so that described first
Enterprise supervises the instant messaging account after binding and the interactive information between the target customer.
The present invention also provides a kind of information monitoring devices, comprising:
Authorization unit includes in the instant messaging account group for instant messaging account group to be licensed to the first enterprise
At least one instant messaging account, first enterprise are corresponding with client management system；
Binding unit, for tying up the instant messaging account with the target customer in the client management system
It is fixed, so that first enterprise carries out the instant messaging account after binding and the interactive information between the target customer
Supervision.
Information monitoring method provided in an embodiment of the present invention licenses to the first enterprise by general and instant messaging account, then
It is bound with the client in client management system corresponding to the first enterprise, then the instant messaging account bound mutually and enterprise
The interactive information (including chat messages, file transmission etc.) formed between client, can be supervised, the information by the first enterprise
Monitoring and managing method may be implemented enterprise between employee and client exchanging dynamic carry out it is legal, neatly supervise, especially for
The enterprise of sales type, the information monitoring method have extremely important application value.
Detailed description of the invention
Fig. 1 is the flow chart for the information monitoring method that the embodiment of the present invention one provides；
Fig. 2 is a kind of flow chart of information monitoring method provided by Embodiment 2 of the present invention；
Fig. 3 is a kind of flow chart of information monitoring method provided by Embodiment 2 of the present invention；
Fig. 4 is the structure chart for the information monitoring device that the embodiment of the present invention three provides；
Fig. 5 is a kind of structure chart for information monitoring device that the embodiment of the present invention four provides；
Fig. 6 is a kind of structure chart for information monitoring device that the embodiment of the present invention four provides.
Specific embodiment
In order to make the objectives, technical solutions, and advantages of the present invention clearer, with reference to the accompanying drawings and embodiments, right
The present invention is further elaborated.It should be appreciated that the specific embodiments described herein are merely illustrative of the present invention, and
It is not used in the restriction present invention.
Information monitoring method provided in an embodiment of the present invention licenses to the first enterprise by general and instant messaging account, then
It is bound with the client in client management system corresponding to the first enterprise, to realize the first enterprise to the Instant Messenger through binding
Interactive information between news account and corporate client is supervised.
Embodiment one:
In the prior art, the enterprise of especially some sales types, the communication of employee and client are of crucial importance, therefore enterprise
Manager generally require closely to follow up to the communication between employee and client, with the progress of control work in every.
Information monitoring method provided in an embodiment of the present invention, as shown in Figure 1, including the following steps:
Instant messaging account group is licensed to the first enterprise, includes at least one in instant messaging account group by step S101
Instant messaging account, the first enterprise are corresponding with client management system；
Step S102 binds instant messaging account and the target customer in client management system, so that the first enterprise
Industry supervises the instant messaging account after binding and the interactive information between target customer.
In embodiments of the present invention, above-mentioned instant messaging account, we are illustrated by taking QQ account as an example, but not
The restriction present invention is to be used.
Specifically, all QQ accounts in QQ account group are licensed to the first enterprise first, come it in the dimension of enterprise
It uses.And the first enterprise has oneself client management system, can store customer information in the system, QQ account licenses to the
One enterprise and then by its client management system with first enterprise target customer bind；Specific binding relationship can
Be it is random, be also possible to user and be pointedly arranged, herein it is specific with no restriction.
Again specifically, a QQ number can bind multiple target customers, to realize and be exchanged between multiple clients, one
As a QQ number distributed into an employee, above-mentioned multiple target customers with QQ number binding are managed by the employee, are answered
Work as understanding, which should be the client for not being bound any instant messaging account also.
After above-mentioned process, each QQ number is all connected with target customer, and the employee of enterprise can pass through QQ
Account, which carries out communication exchange with corresponding target customer, to be made since the QQ account is to license to enterprise in the dimension of enterprise
With, thus enterprise can between the QQ account and target customer interactive information (such as chat record, file transmission log,
Cooperation record etc.) carry out legal, flexible supervision.For example, company manager can periodically tie up to a certain QQ account and with it
Chat content between fixed target customer transfer checking, to have a control to relevant job schedule, alternatively,
Some specifications etc. can be carried out to the work behavior of employee, since the process of supervision is not limited by the time, and can be to useful
Information targetedly checked, for company manager, management get up it is more flexible, easy, have critically important meaning
Justice.
Information monitoring method provided in an embodiment of the present invention licenses to the first enterprise by general and instant messaging account, then
It is bound with the client in client management system corresponding to the first enterprise, then the instant messaging account bound mutually and enterprise
The interactive information (including chat messages, file transmission etc.) formed between client, can be supervised, the information by the first enterprise
Monitoring and managing method may be implemented enterprise between employee and client exchanging dynamic carry out it is legal, neatly supervise, especially for
The enterprise of sales type, the information monitoring method have extremely important application value.
Embodiment two:
If Fig. 2 is a kind of information monitoring method provided in an embodiment of the present invention, the difference with embodiment one is, step
S101 is specifically included:
Step S201 judges whether instant messaging account in instant messaging account group is existing with the second enterprise or individual
Authorization relationship；
Instant messaging account group is licensed to the first enterprise if being judged as NO by step S202.
In embodiments of the present invention, when instant messaging account is licensed to the first enterprise, in order to avoid repetitive endowment, band
Carry out unnecessary trouble, first the current grant relationship of each instant messaging account is judged, including judge it whether
Personal or enterprise is licensed to, if being judged as YES, which cannot be granted to again to enterprise, be judged as NO
Then steps performed S102.
Further, in embodiments of the present invention, a kind of information monitoring method, as shown in Figure 3, further includes:
Step S301 creates customer information in client management system.
In some cases, communication account is after licensing to the first enterprise in time, when being bound client, the client's
Information is not logged also in the client management system of the first enterprise, then before the binding, needs the customer account management in the first enterprise
Customer information is first created in system, it should be understood that can also create in batches, herein with no restriction by individually creating.
And in an optimal enforcement example of the invention, binding relationship between instant messaging account and target customer can be with
Replaced, deleted according to the demand of user etc., with the active development for the enterprise that follows up, the update of information is kept, is conducive to management.
It, can also be to the authorization between instant messaging account group and the first enterprise in another optimal enforcement example of the invention
The binding relationship of relationship and instant messaging account and target customer are verified, to ensure subsequent use, exchange, supervise
Journey is practical, increases the stability of scheme, and conducive to the subsequent maintenance to client management system, user experience is improved.
Further, above-mentioned interactive information should include at least instant messaging account and the target customer that is bound with it
Between conversation recording, the conversation recording may include be literal type, picture, file (text file, audio, video etc.) etc.
Deng.In addition, the interactive information can also include interaction locus (such as communication frequency, time etc.) between the two.Herein to mutual
The concrete type of dynamic information is not construed as limiting, itself can need to be configured according to user, and according to the rear supervention of enterprise
Exhibition is expanded etc..
In another optimal enforcement example of the invention, above-mentioned interactive information further includes the statistics generated according to conversation recording
Report, for example, with the progress of the project cooperation of a certain client, every matters etc., count, show in the form of statements, manage
Reason person periodically or non-periodically can pointedly be transferred and be checked, data show it is more intuitive, manage it is more flexible, conveniently,
User experience is high.
Information monitoring method provided in an embodiment of the present invention licenses to the first enterprise by general and instant messaging account, then
It is bound with the client in client management system corresponding to the first enterprise, then the instant messaging account bound mutually and enterprise
The interactive information (including chat messages, file transmission etc.) formed between client, can be supervised, the information by the first enterprise
Monitoring and managing method may be implemented enterprise between employee and client exchanging dynamic carry out it is legal, neatly supervise, especially for
The enterprise of sales type, the information monitoring method have extremely important application value.
Embodiment three:
In the prior art, the enterprise of especially some sales types, the communication of employee and client are of crucial importance, therefore enterprise
Manager generally require closely to follow up to the communication between employee and client, with the progress of control work in every.
Information monitoring device provided in an embodiment of the present invention, as shown in Figure 4, comprising:
Authorization unit 401 includes extremely in instant messaging account group for instant messaging account group to be licensed to the first enterprise
A few instant messaging account, the first enterprise are corresponding with client management system；
Binding unit 402, for instant messaging account and the target customer in client management system to be bound, so that
First enterprise supervises the instant messaging account after binding and the interactive information between target customer.
In embodiments of the present invention, above-mentioned instant messaging account, we are illustrated by taking QQ account as an example, but not
The restriction present invention is to be used.
Specifically, all QQ accounts in QQ account group are licensed to the first enterprise by authorization unit 401 first, looking forward to it
The dimension of industry come using.And the first enterprise has the client management system of oneself, can store customer information, QQ account in the system
It number licenses to the first enterprise and then binds the target customer in its client management system with first enterprise；Such as it is existing
One group of QQ account (including 100 QQ accounts) is licensed into enterprise A, there are 200 clients in the client management system of enterprise A, it will
The target visitor of wherein 100 also unbound any instant messaging accounts in above-mentioned 100 QQ accounts and client management system
Family is bound, and specific binding relationship can be random, is also possible to user and is pointedly arranged, herein it is specific not
It is restricted.
Again specifically, a QQ number can bind multiple target customers, to realize and be exchanged between multiple clients, one
As a QQ number distributed into an employee, above-mentioned multiple target customers with QQ number binding are managed by the employee, are answered
Work as understanding, which should be the client for not being bound any instant messaging account also.
After above-mentioned process, each QQ number is all connected with target customer, and the employee of enterprise can pass through QQ
Account, which carries out communication exchange with corresponding target customer, to be made since the QQ account is to license to enterprise in the dimension of enterprise
With, thus enterprise can between the QQ account and target customer interactive information (such as chat record, file transmission log,
Cooperation record etc.) carry out legal, flexible supervision.For example, company manager can periodically tie up to a certain QQ account and with it
Chat content between fixed target customer transfer checking, to have a control to relevant job schedule, alternatively,
Some specifications etc. can be carried out to the work behavior of employee, since the process of supervision is not limited by the time, and can be to useful
Information targetedly checked, for company manager, management get up it is more flexible, easy, have critically important meaning
Justice.
Information monitoring device provided in an embodiment of the present invention licenses to the first enterprise by general and instant messaging account, then
It is bound with the client in client management system corresponding to the first enterprise, then the instant messaging account bound mutually and enterprise
The interactive information (including chat messages, file transmission etc.) formed between client, can be supervised, the information by the first enterprise
Monitoring and managing method may be implemented enterprise between employee and client exchanging dynamic carry out it is legal, neatly supervise, especially for
The enterprise of sales type, the information monitoring method have extremely important application value.
Example IV:
If Fig. 5 is a kind of structure chart of information monitoring device provided in an embodiment of the present invention, the difference with embodiment three exists
In authorization unit 401 specifically includes:
First judgment module 501, for judging whether the instant messaging account in instant messaging account group is existing with the
The authorization relationship of two enterprises or individual；
Authorization module 502, if instant messaging account group is licensed to the first enterprise for being judged as NO.
In embodiments of the present invention, when instant messaging account is licensed to the first enterprise, in order to avoid repetitive endowment, band
Carry out unnecessary trouble, first the current grant relationship of each instant messaging account is judged, including judge it whether
Personal or enterprise is licensed to, if being judged as YES, which cannot be granted to again to enterprise, be judged as NO
Then the instant messaging account and target customer are bound.
Further, in embodiments of the present invention, a kind of information monitoring device, as shown in Figure 6, further includes:
Newly-built unit 601, for creating customer information in client management system.
In some cases, communication account is after licensing to the first enterprise in time, when being bound client, the client's
Information is not logged also in the client management system of the first enterprise, then before the binding, needs the customer account management in the first enterprise
Customer information is first created in system, it should be understood that can also create in batches, herein with no restriction by individually creating.
And in an optimal enforcement example of the invention, binding relationship between instant messaging account and target customer can be with
Replaced, deleted according to the demand of user etc., with the active development for the enterprise that follows up, the update of information is kept, is conducive to management.
It, can also be to the authorization between instant messaging account group and the first enterprise in another optimal enforcement example of the invention
The binding relationship of relationship and instant messaging account and target customer are verified, to ensure subsequent use, exchange, supervise
Journey is practical, increases the stability of scheme, and conducive to the subsequent maintenance to client management system, user experience is improved.
Further, above-mentioned interactive information should include at least instant messaging account and the target customer that is bound with it
Between conversation recording, the conversation recording may include be literal type, picture, file (text file, audio, video etc.) etc.
Deng.In addition, the interactive information can also include interaction locus (such as communication frequency, time etc.) between the two.Herein to mutual
The concrete type of dynamic information is not construed as limiting, itself can need to be configured according to user, and according to the rear supervention of enterprise
Exhibition is expanded etc..
In another optimal enforcement example of the invention, above-mentioned interactive information further includes the statistics generated according to conversation recording
Report, for example, with the progress of the project cooperation of a certain client, every matters etc., count, show in the form of statements, manage
Reason person periodically or non-periodically can pointedly be transferred and be checked, data show it is more intuitive, manage it is more flexible, conveniently,
User experience is high.
Information monitoring device provided in an embodiment of the present invention licenses to the first enterprise by general and instant messaging account, then
It is bound with the client in client management system corresponding to the first enterprise, then the instant messaging account bound mutually and enterprise
The interactive information (including chat messages, file transmission etc.) formed between client, can be supervised, the information by the first enterprise
Monitoring and managing method may be implemented enterprise between employee and client exchanging dynamic carry out it is legal, neatly supervise, especially for
The enterprise of sales type, the information monitoring method have extremely important application value.
The foregoing is merely illustrative of the preferred embodiments of the present invention, is not intended to limit the invention, all in essence of the invention
Made any modifications, equivalent replacements, and improvements etc., should all be included in the protection scope of the present invention within mind and principle.
Claims (10)
1. a kind of information monitoring method, which comprises the steps of:
Instant messaging account group is licensed into the first enterprise, includes at least one instant messaging account in the instant messaging account group
Number, first enterprise is corresponding with client management system；
The instant messaging account is bound with the target customer in the client management system, so that first enterprise
The instant messaging account after binding and the interactive information between the target customer are supervised.
2. information monitoring method as described in claim 1, which is characterized in that described that instant messaging account group is licensed to first
The step of enterprise, specifically includes:
Judge that the whether existing authorization with the second enterprise or individual of the instant messaging account in the instant messaging account group is closed
System；
If being judged as NO, the instant messaging account group is licensed into the first enterprise.
3. information monitoring method as described in claim 1, which is characterized in that described by the instant messaging account and the visitor
Before the step of target customer in the management system of family binds, further includes:
Customer information is created in the client management system.
4. information monitoring method as described in claim 1, which is characterized in that the interactive information includes at least the Instant Messenger
Interrogate the conversation recording between account and the target customer bound with it.
5. information monitoring method as claimed in claim 4, which is characterized in that the interactive information further includes according to the session
Record the statistical report form generated.
6. a kind of information monitoring device characterized by comprising
Authorization unit includes at least in the instant messaging account group for instant messaging account group to be licensed to the first enterprise
One instant messaging account, first enterprise are corresponding with client management system；
Binding unit, for the instant messaging account to be bound with the target customer in the client management system, with
Supervise first enterprise to the instant messaging account after binding and the interactive information between the target customer.
7. information monitoring device as claimed in claim 6, which is characterized in that the authorization unit specifically includes:
First judgment module is looked forward to for judging whether the instant messaging account in the instant messaging account group is existing with second
Industry or the authorization relationship of individual；
Authorization module, if the instant messaging account group is licensed to the first enterprise for being judged as NO.
8. information monitoring device as claimed in claim 6, which is characterized in that further include:
Newly-built unit, for creating customer information in the client management system.
9. information monitoring device as claimed in claim 6, which is characterized in that the interactive information includes at least the Instant Messenger
Interrogate the conversation recording between account and the target customer bound with it.
10. information monitoring device as claimed in claim 9, which is characterized in that the interactive information further includes according to the meeting
The statistical report form that words record generates.
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| CN112769673A (en) * | 2019-11-05 | 2021-05-07 | 钉钉控股（开曼）有限公司 | Communication record generation, recommendation and display method and device |
| CN113765767A (en) * | 2020-06-02 | 2021-12-07 | 上海回声网络科技有限公司 | Enterprise WeChat supervision method and system |
| CN114611478A (en) * | 2022-03-22 | 2022-06-10 | 孙向军 | Information processing method and system based on artificial intelligence and cloud platform |
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| 帮我吧: "会话记录、统计、监控与质检", 《百度HTTPS://WWW.BANGWO8.COM/DOCVIEW.PHP?ID=91783》 * |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| CN112769673A (en) * | 2019-11-05 | 2021-05-07 | 钉钉控股（开曼）有限公司 | Communication record generation, recommendation and display method and device |
| CN113765767A (en) * | 2020-06-02 | 2021-12-07 | 上海回声网络科技有限公司 | Enterprise WeChat supervision method and system |
| CN114611478A (en) * | 2022-03-22 | 2022-06-10 | 孙向军 | Information processing method and system based on artificial intelligence and cloud platform |
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