CN110298943A - A kind of visitor management system and management method - Google Patents
A kind of visitor management system and management method Download PDFInfo
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- CN110298943A CN110298943A CN201910504109.1A CN201910504109A CN110298943A CN 110298943 A CN110298943 A CN 110298943A CN 201910504109 A CN201910504109 A CN 201910504109A CN 110298943 A CN110298943 A CN 110298943A
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- G—PHYSICS
- G07—CHECKING-DEVICES
- G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
- G07C9/00—Individual registration on entry or exit
- G07C9/30—Individual registration on entry or exit not involving the use of a pass
- G07C9/38—Individual registration on entry or exit not involving the use of a pass with central registration
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L12/00—Data switching networks
- H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
- H04L12/2803—Home automation networks
- H04L12/2816—Controlling appliance services of a home automation network by calling their functionalities
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/12—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks
- H04L67/125—Protocols specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks involving control of end-device applications over a network
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Abstract
The application discloses a kind of visitor management system and management method, the management system is by enabling community management platform and household manage the information exchange between platform, platform is managed by community management platform and household effectively to notify visiting event in time by intelligent household terminal to arrive interviewed user, the probability that user misses visiting event is reduced, the user experience is improved.
Description
Technical field
This application involves community intelligent administrative skill field more particularly to a kind of visitor management system and management methods.
Background technique
It with the development of Internet of Things, creates smart city and is increasingly becoming research and development focus, it is intended to by technology of Internet of things by section
Skill incorporates daily life, promotes life convenience, improves the quality of living.
Many communities start to build intelligent community management platform, carry out for example, managing property by central management platform
Patrol etc., meanwhile, smart home management also gradually develops, such as user can be set by terminals such as oneself mobile phone, tablet computers
It is standby that household appliance is controlled etc..But in the prior art, community management and smart home management are independent from each other, intelligent family
It occupies management and belongs to ToC mode, community management then belongs to ToB scene, and the two is unable to intercommunication, thus when there is visitor to come to visit, needs
It is accessed the notice of request by handset call, knows to reply to visiting event and giving by mobile phone by owner or resident.
But mobile phone may not at one's side or mobile phone is in mute state when in many cases, owner or resident are in, then is easy to miss
The notice of visit event is made troubles to visitor and interviewed owner resident.
Summary of the invention
The application's is designed to provide a kind of visitor management system and management method, can be timely when there is visitor's visiting
Notify interviewed user.
To achieve the above object, the application provides a kind of visitor management system, and the visitor management system includes:
Community management platform and household the management platform being in communication with each other；
The community management platform is requested for receiving the visiting request generated based on visiting event based on the visiting
The first visiting notification instruction is sent to household management platform, and receives and refers to from the visiting processing that the household manages platform
It enables, and the community gate inhibition is controlled according to the visiting process instruction and executes corresponding visiting processing operation；
The household manages platform, for receiving the first visiting notification instruction, and based on the first visiting notice
The intelligent household terminal with the interviewed user-association is searched in instruction；Corresponding access is sent to the intelligent household terminal to ask
It asks, and receives the visiting process instruction from the intelligent household terminal；The visiting is sent to the community management platform
Process instruction.
On the other hand, present applicant proposes a kind of caller management method, the caller management method includes:
Community management platform receives the visiting request generated based on visiting event, is based on visiting request to household management
Platform sends the first visiting notification instruction；
The household management platform receives the first visiting notification instruction, and is looked into based on the first visiting notification instruction
Look for the intelligent household terminal with the interviewed user-association；Corresponding access request is sent to the intelligent household terminal, and is connect
Receive the visiting process instruction from the intelligent household terminal；The visiting processing is sent to the community management platform to refer to
It enables；
The community management platform receives the visiting process instruction, controls the community according to the visiting process instruction
Gate inhibition executes corresponding visiting processing operation.
The utility model has the advantages that being different from the prior art, the visitor management system of the application is by enabling community management platform and household
The information exchange between platform is managed, platform is managed by community management platform and household, visiting event is effectively passed through into intelligence
Household terminal is notified in time to interviewed user, reduces the probability that user misses visiting event, the user experience is improved.
Detailed description of the invention
Fig. 1 is the system structure diagram of one embodiment of the application visitor management system；
Fig. 2 is the flow diagram of the application caller management method first embodiment；
Fig. 3 is the flow diagram of an embodiment of step S11 shown in Fig. 2；
Fig. 4 is the flow diagram of the application caller management method second embodiment；
Fig. 5 is the flow diagram of the application caller management method 3rd embodiment；
Fig. 6 is the flow diagram of visitor processing method first embodiment of the application based on smart home；
Fig. 7 is the flow diagram of an embodiment of step S22 in Fig. 6；
Fig. 8 is the flow diagram of visitor processing method second embodiment of the application based on smart home；
Fig. 9 is the flow diagram of visitor processing method 3rd embodiment of the application based on smart home；
Figure 10 is the flow diagram of visitor processing method first embodiment of the application based on intelligence community；
Figure 11 is the flow diagram of an embodiment of step S32 in Figure 10；
Figure 12 is the flow diagram of visitor processing method second embodiment of the application based on intelligence community；
Figure 13 is the structural schematic diagram of one embodiment of the application visitor's processing terminal；
Figure 14 is the structural schematic diagram of one embodiment of the application storage medium.
Specific embodiment
Below in conjunction with the attached drawing in the embodiment of the present application, technical solutions in the embodiments of the present application carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of embodiments of the present application, instead of all the embodiments.It is based on
Embodiment in the application, those of ordinary skill in the art are obtained every other when not making creative work
Embodiment belongs to the range of the application protection.
It is to be appreciated that if relating to directionality instruction (such as up, down, left, right, before and after ...) in the embodiment of the present application,
Then directionality instruction be only used for explain under a certain particular pose (as shown in the picture) between each component relative positional relationship,
Motion conditions etc., if the particular pose changes, directionality instruction is also correspondingly changed correspondingly.
In addition, being somebody's turn to do " first ", " second " etc. if relating to the description of " first ", " second " etc. in the embodiment of the present application
Description be used for description purposes only, be not understood to indicate or imply its relative importance or implicitly indicate indicated skill
The quantity of art feature." first " is defined as a result, the feature of " second " can explicitly or implicitly include at least one spy
Sign.It in addition, the technical solution between each embodiment can be combined with each other, but must be with those of ordinary skill in the art's energy
It is enough realize based on, will be understood that the knot of this technical solution when conflicting or cannot achieve when occurs in the combination of technical solution
Conjunction is not present, also not this application claims protection scope within.
Referring to Fig. 1, Fig. 1 is the system structure diagram of one embodiment of the application visitor management system.As shown in Figure 1,
The visitor management system 100 of the present embodiment at least may include community management platform 10 and household management platform 20, and the two can carry out
Information exchange.Further, the guard for entrance gate of arrangement, unit building gate inhibition and community is installed in community management platform 10 and community
Managing can be in communication with each other between communities' access control equipments 101 such as the intelligent terminal of the corresponding application program of platform 10, for example, community is lived
When family passes in and out the event of community by the triggering of community's access control equipment 101, community's access control equipment 101 can obtain the letter of relevant resident
Breath, and then the information that will acquire is sent to community management platform 10, by community management platform 10 according to the information pair received
The resident carries out identity validation, and after identity validation passes through, community management platform 10 can be sent accordingly to community's access control equipment 101
Control instruction, further, community's access control equipment 101 can respond the control instruction and execute that open community gate, unit building big
The operation such as door.Household manages the intelligent family such as intelligent electric lamp, intelligent sound box, intelligent air condition that platform 20 can be installed with community's premises
It occupies terminal 202 and carries out information exchange, obtain corresponding end message and/or household information from intelligent household terminal 202, and to phase
The intelligent household terminal 202 answered sends control instruction, to carry out intelligent control to intelligent household terminal 202.In the application, household
Managing platform 20 directly can carry out information exchange with intelligent household terminal 202, can also carry out letter with intelligent household terminal 202 indirectly
Breath interaction, for example, the home control terminal 201 of household management platform 20 and community's premises carries out information exchange, home control
Terminal 201 further carries out information exchange with intelligent household terminal 202, and household manages platform 20 for intelligent household terminal 202
Control instruction is sent to home control terminal 201, is controlled by home control terminal 201 to corresponding intelligent household terminal 202
System.Wherein, home control terminal 201 can be the control equipment of independent intelligent household terminal 202, may alternatively be integrated within a certain intelligence
In energy household terminal 202, such as the intelligent router with home control function.The present embodiment is to be integrated with home control function
Intelligent router as home control terminal 201, household manages platform 20 by intelligent router to corresponding smart home
Terminal 202 is controlled.
In one embodiment, it can be registered by the visitor at guard for entrance gate or unit building gate inhibition when visitor visits and be
System, or visited request by the application triggers of mobile phone terminal, community's access control equipment (including guard for entrance gate, unit building gate inhibition with
And the intelligent terminal of the corresponding application program of community management platform is installed) then visiting request is sent to community management and put down
Platform is sent to household management platform after carrying out the information MAP of interviewed user by community management platform, and household manages platform into one
Step can request the visiting to be sent to intelligent router, intelligent household terminal is further issued to by intelligent router, if intelligence
Energy household terminal is the smart home (such as intelligent sound box) with casting and microphone apparatus, then intelligent sound box can voice
Visiting request is broadcasted, interviewed user can respond visiting request by voice after hearing visiting request, be interviewed user
Response platform and community management platform are managed by intelligent household terminal, intelligent router, household one by one again, ultimately form pair
Community's access control equipment or refusal visiting request should be opened in the control instruction of community's access control equipment.
Referring to Fig. 2, Fig. 2 is the flow diagram of the application caller management method first embodiment, the visit of the present embodiment
Objective management method is executed based on visitor management system shown in FIG. 1.As shown in Fig. 2, the present embodiment may include following steps:
In step s 11, community management platform receive based on visiting event generate visiting request, based on visiting request to
Household manages platform and sends the first visiting notification instruction.
Visitor can be by visitor's register system at guard for entrance gate or unit building gate inhibition when accessing, or passes through mobile phone terminal
Application triggers visit event, and then corresponding visiting request, community's door are generated by visitor's register system or mobile phone terminal
The visiting can be requested to be sent to community management platform by prohibiting equipment.Wherein, visiting request includes at least the interviewed of interviewed user
User information, such as interviewed user's surname, unit building information, telephone number, in addition, visiting request may also include visitor information,
Access reason (kith and kin's visit, express delivery, take-away etc.) and triggering visiting request community's access control equipment information (such as gate number,
Unit building number etc.).Correspondingly, may also comprise the above- mentioned information in visiting request in the first visiting notification instruction.
Further, as shown in figure 3, step S11 may include following steps:
In step S111, community management platform receives the visiting request generated based on visiting event.
In step S112, the related information of user is interviewed based on visiting request.
In the application, the related information for being interviewed user includes at least interviewed community-identity of the user in community management platform
The household identity account of account and interviewed user in household management platform, it is to be understood that community management in the application
Platform can be stored with the community-identity account and household identity account of interviewed user.Specifically, the reception of community management platform is above-mentioned
Visiting request obtains interviewed community-identity account of the user in community management platform according to the interviewed user information in visiting request
Number, household identity account of the interviewed user in household management platform is further searched according to community-identity account.
In step S113, the first visiting notification instruction is sent to household management platform according to related information.
The first visiting notification instruction is generated based on related information, in one embodiment, included in it
The household identity account of interviewed user generates the first visiting notification instruction, and it is logical the first visiting can also to be generated according to whole related informations
Know instruction.It is understood that the first visiting notification instruction may also include other parts or whole in visiting request accordingly
Information.
In step s 12, household management platform receives the first visiting notification instruction.
In step s 13, household management platform searches the intelligence with interviewed user-association based on the first visiting notification instruction
Household terminal；Corresponding access request is sent to intelligent household terminal, and receives the visiting processing from intelligent household terminal
Instruction；Visiting process instruction is sent to community management platform.
In the case where household manages platform, the resident in each community can be by respective household identity account and its premises
Intelligent household terminal is bound, and the binding established between respective household identity account and corresponding intelligent household terminal is closed
System.Household management platform can be found and the smart home of interviewed user-association end according to above-mentioned household identity account as a result,
End, and access request is sent to the intelligent household terminal found.In the present embodiment, household manages platform can be directly to associated
Intelligent household terminal send access request, access request can also be sent to the controlling terminal of intelligent household terminal, further by
The controlling terminal of intelligent household terminal sends access request, and intelligent household terminal should to interviewed user notice after responding access request
Visiting event.Specifically, access request includes verbal announcement instruction, to enable intelligent household terminal that visiting event is passed through voice
The mode of casting carries out notice to interviewed user.
In one embodiment, using the intelligent gateway device with control function as the controlling terminal of intelligent household terminal
For, household manages platform and sends access request to intelligent gateway device, is searched by intelligent gateway device and is closed with interviewed user
The intelligent household terminals such as the intelligent sound box of connection send access request to intelligent household terminal.Specifically, can be by judging whether there is
Connect the intelligent household terminal of the intelligent gateway device, if so, will connect the intelligent household terminal of intelligent gateway device as
With the intelligent household terminal of interviewed user-association.Thus it can further be sent by intelligent gateway device to intelligent household terminal
Corresponding access request enables intelligent household terminal be based on access request and visiting event is carried out voice broadcast, and then reaches and pass through
Intelligent household terminal notifies the purpose of visiting event to interviewed user.In the present embodiment, intelligent household terminal voice broadcast visiting
It when event, can be broadcasted according to the information received, if being carried in above-mentioned access request in the first visiting notification instruction
It, can voice broadcast when the information such as community's access control equipment information of the visitor information, access reason and the triggering visiting request that include
Relevant information is broadcasted out while reminding interviewed user；Visiting thing can have only been broadcasted if not carrying above- mentioned information in access request
Part.
Further, interviewed user can manage platform, community management platform and community's door by intelligent household terminal, household
Prohibit the information exchange progress of equipment and exchanging for visitor, to determine whether to open guard for entrance gate or unit building gate inhibition for visitor.
Specifically, user can have the intelligent household terminal of microphone to carry out voice inquiry, intelligent household terminal by intelligent sound box etc.
It is converted after receiving the voice inquiry of interviewed user by speech recognition and voice, is text letter by the Content Transformation of voice inquiry
Text information is managed platform by household and community management platform is sent to visitor's register system or visitor's terminal by breath.Accordingly
, visitor can respond the inquiry of interviewed user by visitor's register system or visitor's terminal.When interviewed user carries out visitor
After confirmation, it can further pass through intelligent household terminal, household manages platform and sends visiting process instruction, example to community management platform
Such as opening gate, refusal visitor.Similar, interviewed customer acceptance assigns voice visiting process instruction by way of voice,
Intelligent household terminal is converted after receiving the voice visiting process instruction of interviewed user by speech recognition and voice, and voice is arrived
It visits process instruction and is converted to text visiting process instruction, text visiting process instruction is managed into platform by household and is sent to community
Manage platform.
In another embodiment, household manages intelligence of the platform based on the first visiting notification instruction lookup and interviewed user-association
After household terminal, the device parameter of intelligent household terminal can be obtained, thus judges whether intelligent household terminal is broadcast with video
Playing function；For example, obtaining the device parameter of intelligent sound box, thus judge whether the intelligent sound box has display screen, if so, should
Intelligent sound box has video playback capability, and otherwise the intelligent sound box does not have video playback capability.When household management platform determines
When intelligent household terminal has video playback capability, which is fed back into community management platform, thus community management platform is
The video data for the event that can be visited according to the acquisition of information of feedback, and the video data is managed into platform and intelligent network by household
It closes equipment and is sent to intelligent household terminal, so that intelligent household terminal plays the video while voice broadcast visits event
Data.Thus interviewed user more intuitive understanding and checking video can be enabled to visit event.
In step S14, community management platform receives visiting process instruction, controls community gate inhibition according to visiting process instruction
Equipment executes corresponding visiting processing operation.
Community management platform can be sent out based on visiting process instruction to community's access control equipment after receiving visiting process instruction
Send corresponding control instruction.For example, guard for entrance gate or the unit building gate inhibition of a certain number are opened in visiting process instruction instruction, then society
Area manages platform and then sends open command to the guard for entrance gate of the number or unit building gate inhibition accordingly.If visiting instruction instruction is refused
Absolutely access, then community management platform feeds back the refusal information to visitor's register system or visitor's terminal, and control guard for entrance gate or
Unit building gate inhibition remains off.
Further, as shown in figure 4, in one embodiment, may also include the steps of: after step S12
In step S15, household management platform is based on the first visiting notification instruction judges whether visiting request is effective.
As described above, the first visiting notification instruction is the household identity account mapped based on community management platform
It generates, household management platform can also be based on household identity account wherein included after receiving the first visiting notice as a result,
Further judge whether the household identity account is effective, and then judges whether corresponding visiting request is effective.Specifically, household pipe
After platform receives the first visiting notification instruction, therefrom parsing obtains the household identity account mapped by community management platform
Number, further judge in household management platform with the presence or absence of user account corresponding with the household identity account, and if it exists, then should
Visiting request effectively, thus can continue to execute step S13；If household is managed in platform and is not present and the household identity account pair
The user account answered, then there is no interviewed users corresponding with the visiting event for explanation, i.e. visiting request is invalid, executes step
S16。
In step s 16, visiting is sent to community management platform request invalid feedback information.
When step S15 is determined, and user account corresponding with the household identity account is not present in household management platform, then
Illustrate that there is no interviewed users corresponding with the visiting event, then requests invalid feedback information to send back community management visiting
Platform is sent to visitor's register system or visitor's terminal by community management platform, to inform that this access of visitor is invalid, community
The interior object wanted access to without visitor.
In another embodiment, effectively whether judgement can also have the execution of community management platform for visiting request.Specifically, society
Management platform in area's parsing can obtain interviewed user information from the request of received visiting, and further, that is, can determine whether can basis
Interviewed user information, which judges to whether there is in community management platform, is interviewed the corresponding community-identity account of user information in this, if
It is then to further determine whether to be requested according to the corresponding household identity account of the community-identity account if so, determining and visiting
Effectively；Otherwise, it determines visiting request is invalid.
Further, as shown in figure 5, in another embodiment, may also include the steps of: after step S12
In step S17, household manages platform and obtains present system time, and it is default to judge whether present system time meets
Time conditions.
After household management platform receives the first visiting notification instruction, household management platform can further obtain current system
It unites the time, judges whether present system time meets preset time condition.If so, executing above-mentioned steps S13, execute based on the
The step of one visiting notification instruction searches the intelligent household terminal with interviewed user-association.If present system time is unsatisfactory for presetting
Time conditions then execute subsequent step S18.
Wherein, preset time condition can be the default notice period, and presetting the notice period can be by user according to practical need
It asks and is configured.For example, may be configured as 8 points to 10 points etc. at night of 8 points to 8 points at night of morning or morning.
In step S18, record visiting request, or access request and corresponding request note are sent to intelligent household terminal
Record instruction.
When determining that present system time is unsatisfactory for preset time condition, household management platform protects visiting request
Deposit record.Further, it can be recorded according to the time of origin sequence of visiting request.It in other embodiments, can also be by intelligence
Energy household terminal keeps records of visiting request, asks specifically, household management platform sends to access to intelligent household terminal
Ask and request recording instruction accordingly, thus intelligent household terminal can respond request recording instruction to visiting request protect
Deposit record.
Further, household management platform or the also sustainable acquisition system time of intelligent household terminal are got when determination
When system time meets preset time condition, executes household management platform and be based on the first visiting notification instruction lookup and interviewed user
The step of associated intelligent household terminal.
The above-mentioned caller management method of the present embodiment manages the information between platform by community management platform and household and hands over
Mutually, control intelligent household terminal broadcasts visiting event, it is possible thereby to enable user much sooner know the visiting event, and carry out
Respective handling reduces the probability that user misses visiting event, and the user experience is improved.
Further, on the basis of above-mentioned caller management method embodiment, the application be also proposed based on smart home
Visitor's processing method.It is visitor processing method first embodiment of the application based on smart home further referring to Fig. 6, Fig. 6
Flow diagram.The processing method of the application is visit performed by household management platform in visitor management system shown in FIG. 1
Objective processing method embodiment, as shown in fig. 6, the present embodiment at least may include following steps:
In the step s 21, household management platform, which is received, arrives from community management platform based on visiting request generates first
Visit notification instruction.
Visitor can be by the application triggers of visitor's register system or mobile phone terminal visiting event, Jin Erling when accessing
Visitor's register system or mobile phone terminal are based on visiting event and generate corresponding visiting request, and send visiting to community management platform and ask
It asks, community management platform receives visiting request as a result, obtains interviewed user in society according to the interviewed user information in visiting request
Area manages the community-identity account in platform, further searches the interviewed user according to community-identity account and manages platform in household
In household identity account；Household identity account based on the interviewed user for including in related information generates the first visiting notice and refers to
The the first visiting notification instruction for enabling, and being generated to household management platform transmitter.Wherein, visiting request includes at least interviewed user
Interviewed user information, such as interviewed user's surname, unit building information, telephone number.In addition, visiting request may also include visitor
Community's access control equipment information of information, access reason and triggering visiting request.Correspondingly, can also in the first visiting notification instruction
Including the above- mentioned information in visiting request.Specifically, it is understood that the first visiting notification instruction may also include visiting request
In other parts or all information.
In step S22, the intelligent household terminal with interviewed user-association is searched based on the first visiting notification instruction.
Household management platform can be searched and interviewed user according to the household identity account for including in the first visiting notification instruction
Associated intelligent household terminal.
In another embodiment, household manages platform other than searching associated intelligent household terminal, can also be based on the
Such as telephone number, community-identity account and/or the interviewed user information of household identity account for including in one visiting notification instruction
And search with the mobile terminals such as mobile phone, laptop, tablet computer of interviewed user-association, in the steps afterwards can be to
Client sends corresponding access request.
In one embodiment, as shown in fig. 7, step S22 may include following steps:
In step S221, the intelligent gateway device with interviewed user-association is searched based on the first visiting notification instruction.
In the present embodiment, intelligent gateway device is the controlling terminal of intelligent household terminal, and intelligent household terminal passes through intelligence
Gateway is interconnected with household management platform, and thus intelligent gateway device also has with the household identity account of interviewed user
Thus incidence relation can find associated intelligent gateway by the household identity account for including in the first visiting notification instruction and set
It is standby.
In step S222, the intelligent household terminal of connection intelligent gateway device is judged whether there is.
Further the intelligent gateway device can be connected by judging whether there is intelligent household terminal, and then find pass
The intelligent household terminal of connection.Subsequent execution step is selected according to judging result, connects the intelligence of the intelligent gateway device if it exists
Household terminal then executes subsequent step S223；Otherwise, subsequent step S224 is executed.
In step S223, the intelligent household terminal of intelligent gateway device will be connected as the intelligence with interviewed user-association
Household terminal.
If judging result is that will connect intelligent gateway device in the presence of the intelligent household terminal for connecting the intelligent gateway device
Intelligent household terminal as the intelligent household terminal with interviewed user-association.Further, household management platform obtains connection intelligence
Can gateway intelligent household terminal device parameter, thus according to intelligent household terminal device parameter from connection intelligent network
It closes and intelligent sound box, smart television etc. is selected to make in the intelligent household terminal of equipment with the intelligent household terminal of voice play function
For the intelligent household terminal with interviewed user-association.
In step S224, the mobile terminal with interviewed user-association, Xiang Yidong are searched based on the first visiting notification instruction
Terminal sends corresponding access request, and receives the visiting process instruction from mobile terminal.
The intelligent household terminal of the intelligent gateway device is connected if it does not exist, then includes according in the first visiting notification instruction
Interviewed user information search with the mobile terminal of interviewed user-association, and then send corresponding access request simultaneously to mobile terminal
Receive the visiting process instruction from mobile terminal.
It may include the mobile terminal of interviewed user itself with the mobile terminal of interviewed user-association in the present embodiment, can also wrap
Include the mobile terminal for the association user that there is incidence relation with interviewed user.For example, interviewed user is family male owner, then search
There is incidence relation with the wife, sons and daughters, parent etc. that can also search the male owner while mobile terminal of interviewed user-association
Association user mobile terminal.And then the access request is sent to the mobile terminal of interviewed user itself, and have to it
The mobile terminal of relevant association user sends the access request.If the visit can not be timely responded to by being interviewed user as a result,
When asking request, the event of visiting can be informed to the association user of interviewed user, by the association user of interviewed user on behalf of processing, in turn
Obtain visiting process instruction of the association user to visiting event of interviewed user.
In step S23, corresponding access request is sent to intelligent household terminal, and receive from intelligent household terminal
Visiting process instruction.
After finding corresponding intelligent household terminal, it can be sent and be accessed to intelligent household terminal by intelligent gateway device
Request, and then enable intelligent household terminal be based on the access request and voice broadcast is carried out to visiting event, and then reach and pass through intelligence
Household terminal notifies the purpose of visiting event to interviewed user.In the present embodiment, intelligent household terminal voice broadcast visiting event
When, it can be broadcasted according to the information received, if carrying the visit for including in the first visiting notification instruction in access request
When the information such as community's access control equipment information of objective information, access reason and triggering visiting request, can voice broadcast remind it is interviewed
Relevant information is broadcasted out while user；Visiting event can have only been broadcasted if not carrying above- mentioned information in access request.
Further, interviewed user can manage platform, community management platform and community's door by intelligent household terminal, household
The information for prohibiting equipment is exchanged with visitor, to determine whether to as visitor's opening gate or refusal visitor.Specifically, user can
By intelligent sound box etc. there is the intelligent household terminal of microphone to carry out voice inquiry, intelligent household terminal receives interviewed user
Voice inquiry after converted by speech recognition and voice, the Content Transformation by voice inquiry is text information, by text information
Platform is managed by household and community management platform is sent to visitor's register system or visitor's terminal.Correspondingly, visitor can lead to
It crosses visitor's register system or visitor's terminal responds the inquiry of interviewed user.It, can be into one after interviewed user confirms visitor
Step manages platform by intelligent household terminal, household and sends the visitings processing such as opening gate, refusal visitor to community management platform
Instruction.Similar, interviewed customer acceptance assigns voice visiting process instruction by way of voice, and intelligent household terminal receives
It is converted after the voice visiting process instruction of interviewed user by speech recognition and voice, voice visiting process instruction is converted into text
Word visiting process instruction, manages platform by household for text visiting process instruction and is sent to community management platform.
In another embodiment, household management platform searches the intelligence with interviewed user-association based on the first visiting notification instruction
After energy household terminal, the device parameter of intelligent household terminal can be obtained, thus judges whether intelligent household terminal has video
Playing function；For example, obtaining the device parameter of intelligent sound box, thus judge whether the intelligent sound box has display screen, if so,
The intelligent sound box has video playback capability, and otherwise the intelligent sound box does not have video playback capability.When household management platform is true
When determining intelligent household terminal with video playback capability, which is fed back into community management platform, thus community management platform
The video data for the event that can be visited according to the acquisition of information of feedback, and the video data is managed into platform and intelligence by household
Gateway is sent to intelligent household terminal, so that intelligent household terminal plays the view while voice broadcast visits event
Frequency evidence.Thus interviewed user more intuitive understanding and checking video can be enabled to visit event.
In the present embodiment, the smart home broadcasted the intelligent household terminal of visiting event and obtain the voice inquiry of user is whole
End can be the same or different.For example, carrying out voice broadcast visiting event using intelligent sound box, and pass through the call such as mobile phone
Terminal obtains the voice inquiry of user；Can also there be intelligent sound box execution, the application is not particularly limited.
In step s 24, visiting process instruction is sent to community management platform.
Household management platform receives interviewed user and uses the visiting process instruction of visiting event or the association of interviewed user
After family is to the visiting process instruction of visiting event, the visiting process instruction can be sent to community management platform.Community is managed as a result,
Platform can send corresponding control instruction to community's access control equipment according to after the visiting process instruction received.For example, arriving
Guard for entrance gate or unit building gate inhibition that a certain number is opened in process instruction instruction are visited, then community management platform is then accordingly to the volume
Number guard for entrance gate or unit building gate inhibition send open command.If visiting instruction instruction denied access, community management platform to
Visitor's register system or visitor's terminal feed back the refusal information, and control guard for entrance gate or unit building gate inhibition remains off.
Further, referring to Fig. 8, in another embodiment, may also include the steps of: after step S21
In step s 25, judge whether visiting request is effective based on the first visiting notification instruction.
After household management platform receives the first visiting notification instruction, therefrom parsing obtains being mapped by community management platform
The household identity account arrived further judges in household management platform with the presence or absence of user's account corresponding with the household identity account
Number, and if it exists, then visiting request effectively, thus can continue to execute step S22；If household is managed in platform and is not present and this
The corresponding user account of household identity account, then there is no interviewed users corresponding with the visiting event, the i.e. visiting to ask for explanation
It asks invalid, executes step S26.
In step S26, visiting is sent to community management platform and requests invalid feedback information.
It is requested in vain when determining to visit, then requests invalid feedback information to send back community management platform visiting, by
Community management platform is sent to visitor's register system or visitor's terminal, to inform that this access of visitor is invalid, does not have in community
The object that visitor wants access to.
Further, as shown in figure 9, in another embodiment, may also include the steps of: after step S21
In step s 27, present system time is obtained, judges whether present system time meets preset time condition.
After household management platform receives the first visiting notification instruction, household management platform can further obtain current system
It unites the time, judges whether present system time meets preset time condition.If so, executing above-mentioned steps S22, execute based on the
The step of one visiting notification instruction searches the intelligent household terminal with interviewed user-association.If present system time is unsatisfactory for presetting
Time conditions then execute subsequent step S28.
In step S28, record visiting request, or access request and corresponding request note are sent to intelligent household terminal
Record instruction.
When determining that present system time is unsatisfactory for preset time condition, household management platform protects visiting request
Deposit record.Further, it can be recorded according to the time of origin sequence of visiting request.It in other embodiments, can also be by intelligence
Energy household terminal keeps records of visiting request, asks specifically, household management platform sends to access to intelligent household terminal
Ask and request recording instruction accordingly, thus intelligent household terminal can respond request recording instruction to visiting request protect
Deposit record.
Further as shown in figure 9, may also include the steps of: after step S28 records visiting request
In step S29, system time is persistently obtained；When the determining system time got meets preset time condition
When, it executes and sends the step of requesting corresponding access request with visiting to intelligent household terminal, or sent to intelligent household terminal
Access request broadcast command.
Household manages platform or the also sustainable acquisition system time of intelligent household terminal, when the determining system time got
When meeting preset time condition, intelligence of the household management platform based on the first visiting notification instruction lookup and interviewed user-association is executed
The step of energy household terminal.
Further, on the basis of above-mentioned caller management method embodiment, the application be also proposed based on smart home
Visitor's processing method.It is visitor processing method first implementation of the application based on intelligence community further referring to Figure 10, Figure 10
The flow diagram of example.The processing method of the application is in visitor management system shown in FIG. 1 performed by community management platform
Visitor's processing method embodiment, as shown in Figure 10, the present embodiment at least may include following steps:
In step S31, community management platform receives the visiting request generated based on visiting event.
Visitor visited event by visitor's register system or by the application triggers of mobile phone terminal, from there through visitor
Register system or mobile phone terminal generate visiting request, and send visiting request to community management platform.Wherein, in visiting request at least
Interviewed user information including being interviewed user, such as interviewed user's surname, unit building information, telephone number, in addition, visiting request
It may also include visitor information, access reason and community's access control equipment information of triggering visiting request etc..
Further, the related information that user is interviewed in the application includes at least interviewed society of the user in community management platform
The household identity account of area's identity account and interviewed user in household management platform, and community management platform can be stored with by
Visit the community-identity account and household identity account of user.Specifically, community management platform receives the request of above-mentioned visiting, according to arriving
The interviewed user information visited in request obtains interviewed community-identity account of the user in community management platform, further according to society
Area's identity account searches household identity account of the interviewed user in household management platform, and then based on including in related information
Interviewed user household identity account generate first visiting notification instruction.It is understood that the first visiting notification instruction is also
It may include the other parts or all information in visiting request.
In step s 32, the first visiting notification instruction is sent to household management platform based on visiting request.
It is logical first visiting can be sent to household management platform after community management platform generation the first visiting notification instruction
Know instruction.
Further, as shown in figure 11, step S32 may include following steps:
In step S321, judge whether visiting request is effective.
After community management platform receives visiting request, its community-identity account is obtained according to interviewed user information, in turn
The household identity account mapped by community-identity account passes through the mapping process judgement visiting request of household identity account
Whether effectively.Specifically, community management platform judges whether that corresponding community-identity can be found according to interviewed user information
Account, if so, further determining whether there is household identity account corresponding with the community-identity account, and if it exists, then this is arrived
It visits request effectively, thus can continue to execute step S322；If cannot find corresponding community-identity account or there is no pair
The household identity account answered, then there is no interviewed users corresponding with the visiting event for explanation, i.e. visiting request is invalid, executes
Step S323.
In step S322, the first visiting notification instruction is sent to household management platform based on visiting request.
When determining that visiting request is effective, thus the corresponding household identity account also found accordingly can give birth to
At the first visiting notification instruction base be sent to household management platform, and continue to execute subsequent step S33.
In step S323, Xiang Shequ access control equipment sends visiting and requests invalid feedback information.
When determining that visiting request is invalid, then invalid feedback information is requested to send back visitor's register system or visit visiting
Objective terminal, to inform that this access of visitor is invalid, the object wanted access in community without visitor.
In step S33, the visiting process instruction from household management platform is received, and according to visiting process instruction control
Community's access control equipment processed executes corresponding visiting processing operation.
When household management platform receives the first visiting notification instruction, can further it be searched using the first visiting notification instruction
With the intelligent household terminal of interviewed user-association.In the present embodiment, household management platform is first found and interviewed user-association
Intelligent gateway device, and then intelligent household terminal associated with it is found by intelligent gateway device.Specifically, household management
Platform can connect the intelligent gateway device by judging whether there is intelligent household terminal, and then find associated smart home
Terminal.
It, can be by intelligent gateway device to smart home after household management platform finds corresponding intelligent household terminal
Terminal sends access request, and then enables intelligent household terminal be based on the access request and carry out voice broadcast to visiting event.This reality
Apply in example, intelligent household terminal voice broadcast visit event when, can be broadcasted according to the information received, if access request
In carry the visitor information for including in the first visiting notification instruction, access reason and triggering visiting request community gate inhibition set
When the information such as standby information, can voice broadcast broadcast out relevant information while remind interviewed user；If not carried in access request
Above- mentioned information then can only broadcast visiting event.Further, interviewed user can by intelligent household terminal, household manage platform,
The information of community management platform and community's access control equipment is exchanged with visitor, to determine whether to as visitor's opening gate or
Refuse visitor.Specifically, user can have the intelligent household terminal of microphone to carry out voice inquiry, intelligence by intelligent sound box etc.
The voice that household terminal receives interviewed user is converted after inquiring by speech recognition and voice, the Content Transformation that voice is inquired
For text information, text information is managed into platform by household and community management platform is sent to visitor's register system or visitor is whole
End.Correspondingly, visitor can respond the inquiry of interviewed user by visitor's register system or visitor's terminal.When interviewed user is to visit
After visitor confirms, can further pass through intelligent household terminal, household manage platform to community management platform send opening gate,
Refuse the visiting process instruction such as visitor.Similar, interviewed customer acceptance assigns voice visiting process instruction by way of voice,
Intelligent household terminal is converted after receiving the voice visiting process instruction of interviewed user by speech recognition and voice, and voice is arrived
It visits process instruction and is converted to text visiting process instruction, text visiting process instruction is managed into platform by household and is sent to community
Manage platform.
In another embodiment, household management platform searches the intelligence with interviewed user-association based on the first visiting notification instruction
After energy household terminal, the device parameter of intelligent household terminal can be obtained, thus judges whether intelligent household terminal has video
Playing function；For example, obtaining the device parameter of intelligent sound box, thus judge whether the intelligent sound box has display screen, if so,
The intelligent sound box has video playback capability, and otherwise the intelligent sound box does not have video playback capability.When household management platform is true
When determining intelligent household terminal with video playback capability, which is fed back into community management platform, thus community management platform
The video data for the event that can be visited according to the acquisition of information of feedback, and the video data is managed into platform and intelligence by household
Gateway is sent to intelligent household terminal, so that intelligent household terminal plays the view while voice broadcast visits event
Frequency evidence.Thus interviewed user more intuitive understanding and checking video can be enabled to visit event.
Household management platform receives interviewed user and uses the visiting process instruction of visiting event or the association of interviewed user
After family is to the visiting process instruction of visiting event, the visiting process instruction can be sent to community management platform.Community is managed as a result,
Platform can send corresponding control instruction to community's access control equipment according to after the visiting process instruction received.For example, arriving
Guard for entrance gate or unit building gate inhibition that a certain number is opened in process instruction instruction are visited, then community management platform is then accordingly to the volume
Number guard for entrance gate or unit building gate inhibition send open command.If visiting instruction instruction denied access, community management platform to
Visitor's register system or visitor's terminal feed back the refusal information, and control guard for entrance gate or unit building gate inhibition remains off.
Figure 12 is further regarded to, as shown in figure 12, may also include the steps of: after step S31
In step S34, present system time is obtained, judges whether present system time meets preset time condition.
Present system time can be further obtained after community management platform receives visiting request, judges present system time
Whether preset time condition is met.If so, executing above-mentioned steps S32；If present system time is unsatisfactory for preset time condition,
Then execute subsequent step S35.
In step s 35, record visiting request, or access request and corresponding request note are sent to household management platform
Record instruction.
When determining that present system time is unsatisfactory for preset time condition, community management platform protects visiting request
Deposit record.Further, it can be recorded according to the time of origin sequence of visiting request.It in other embodiments, can also be to family
It occupies management platform to send access request and request recording instruction accordingly, visiting request is saved by household management platform
Record；Or household management platform is enabled to search corresponding intelligent household terminal, enable intelligent household terminal keep records of visiting request.
Figure 12 is further regarded to, as shown in figure 12, may also include the steps of: after step S35 records visiting request
In step S36, system time is persistently obtained；When the determining system time got meets preset time condition
When, the step of the first visiting notification instruction is sent to household management platform based on visiting request is executed, or manage platform to household
Send access request broadcast command.
The also sustainable acquisition system time of community management platform, when the determining system time got meets preset time item
When part, the notice of visiting event is executed.If visiting request is kept records of in community management platform, community management platform continues
Execute step S32.It is managed in platform or intelligent household terminal if visiting request is kept records of in household, community management platform can
Platform is managed to household or intelligent household terminal sends visiting notification instruction, enables household management platform or intelligent household terminal to quilt
It visits user and notifies the visiting event.
Further, refering to fig. 13, Figure 13 be one embodiment of the application visitor's processing terminal structural schematic diagram.Such as Figure 13 institute
Show, visitor's processing terminal 200 of the present embodiment includes processor 201, memory 202 and the telecommunication circuit 203 being in communication with each other；Its
In, computer instruction that 202 storage processor of memory is able to carry out.Processor 201 is for computer instructions to realize
By society shown in Fig. 6 to the visitor's processing method embodiment shown in Fig. 9 executed as household management platform and/or Figure 10 to Figure 12
Area manages visitor's processing method embodiment that platform executes.
Further, visitor's processing terminal of the application can be to be able to carry out above-mentioned Fig. 6 to be put down to shown in Fig. 9 by household management
The visitor processing side executed shown in the visitor's processing method embodiment and/or Figure 10 to Figure 12 that platform executes by community management platform
Server, computer equipment of method embodiment etc. execute terminal or have server etc. and execute the server system etc. of terminal assembly.
Further, it is the community that can be carried in visitor's processing system shown in FIG. 1 that the community of the application, which goes out the processing terminal of incoming event,
The server of management platform 10 and/or household management platform 20 calculates equipment etc. and executes terminal or have server etc. and executes terminal
The server system etc. of component.
Figure 14 is please referred to, Figure 14 is the structural schematic diagram of one embodiment of the application storage medium.As shown in figure 14, this implementation
It is stored with the program data 301 that can be performed in storage medium 300 in example, which, which is performed, can be realized
By society shown in Fig. 6 to the visitor's processing method embodiment shown in Fig. 9 executed as household management platform and/or Figure 10 to Figure 12
Area manages visitor's processing method embodiment that platform executes.
In the present embodiment, which can be the memory module of intelligent terminal, flash memory device (such as movement
Hard disk, USB flash disk etc.), network cloud disk, application memory platform or server etc. have the medium of store function.In addition, the storage medium
It can also be memory 202 shown in above-mentioned Figure 13.
The above is only presently filed embodiments, are not intended to limit the scope of the patents of the application, all to utilize the application
Equivalent structure or equivalent flow shift made by specification and accompanying drawing content is applied directly or indirectly in other relevant technologies
Field similarly includes the scope of patent protection in the application.
Claims (10)
1. a kind of visitor management system, which is characterized in that the visitor management system includes: the community management platform being in communication with each other
Platform is managed with household；
The community management platform is requested based on the visiting to family for receiving the visiting request generated based on visiting event
It occupies management platform and sends the first visiting notification instruction, and receive the visiting process instruction from household management platform,
And the community gate inhibition is controlled according to the visiting process instruction and executes corresponding visiting processing operation；
The household manages platform, for receiving the first visiting notification instruction, and based on the first visiting notification instruction
Search the intelligent household terminal with the interviewed user-association；Corresponding access request is sent to the intelligent household terminal, and
Receive the visiting process instruction from the intelligent household terminal；The visiting processing is sent to the community management platform to refer to
It enables.
2. management system according to claim 1, which is characterized in that
The household manages platform, is also used to request progress validity to be tested the visiting based on the first visiting notification instruction
Card.
3. management system according to claim 1, which is characterized in that
The household manages platform, is also used to obtain present system time, when whether meeting default to the current system event
Between condition judged；When determining that the present system time is unsatisfactory for preset time condition, the visiting request is recorded.
4. management system according to claim 1, which is characterized in that
The community management platform is also used to, and after receiving the visiting request generated based on visiting event, is based on the visiting
Video data at community's access control equipment described in request, Xiang Suoshu household manage platform and send the video data；
The household management platform is also used to, when determining that the intelligent household terminal has video playback capability, Xiang Suoshu intelligence
Energy household terminal sends the video data, to enable the intelligent household terminal play the video data.
5. a kind of caller management method characterized by comprising
Community management platform receives the visiting request generated based on visiting event, manages platform to household based on visiting request
Send the first visiting notification instruction；
Household management platform receives the first visiting notification instruction, and based on the first visiting notification instruction search with
The intelligent household terminal of the interviewed user-association；Corresponding access request is sent to the intelligent household terminal, and receives and
From in the visiting process instruction of the intelligent household terminal；The visiting process instruction is sent to the community management platform；
The community management platform receives the visiting process instruction, controls the community gate inhibition according to the visiting process instruction
Execute corresponding visiting processing operation.
6. management method according to claim 5, which is characterized in that
The community management platform, which is based on the visiting, requests to send the first visiting notification instruction to household management platform, comprising:
The community management platform is based on the visiting request by the related information for visiting user；
The first visiting notification instruction is sent to household management platform according to the related information.
7. management method according to claim 5, which is characterized in that
After household management platform receives the first visiting notification instruction, further includes:
The household management platform is based on the first visiting notification instruction and judges whether the visiting request is effective；
If so, executing described whole based on the first visiting notification instruction lookup and the smart home of the interviewed user-association
The step of end；
Otherwise, Xiang Suoshu community management platform sends the visiting and requests invalid feedback information.
8. management method according to claim 5, which is characterized in that
After household management platform receives the first visiting notification instruction, further includes:
Present system time is obtained, judges whether the present system time meets preset time condition；
It is searched and the interviewed user-association if so, executing the household management platform and being based on the first visiting notification instruction
Intelligent household terminal the step of；
Otherwise, the visiting request is recorded, or sends the access request and corresponding request to the intelligent household terminal
Recording instruction, so that the intelligent household terminal responds the request recording instruction and records the visiting request.
9. management method according to claim 5, which is characterized in that
The household management platform searches the smart home with the interviewed user-association based on the first visiting notification instruction
Terminal, comprising:
The household management platform searches the intelligent gateway with the interviewed user-association based on the first visiting notification instruction
Equipment；
Judge whether there is the intelligent household terminal for connecting the intelligent gateway device；
If so, using the intelligent household terminal of the connection intelligent gateway device as the intelligent family with the interviewed user-association
Occupy terminal.
10. management method according to claim 5, which is characterized in that
The community management platform is received after the visiting request generated based on visiting event, further includes:
The community management platform is based on the video data at community's access control equipment described in the visiting request；To the family
It occupies management platform and sends the video data.
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| CN201910504109.1A CN110298943A (en) | 2019-06-12 | 2019-06-12 | A kind of visitor management system and management method |
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