CN110276648A - Client's identification and based reminding method and device - Google Patents
Client's identification and based reminding method and device Download PDFInfo
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- CN110276648A CN110276648A CN201910574240.5A CN201910574240A CN110276648A CN 110276648 A CN110276648 A CN 110276648A CN 201910574240 A CN201910574240 A CN 201910574240A CN 110276648 A CN110276648 A CN 110276648A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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Abstract
The present invention provides a kind of client identification and based reminding method and device, this method comprises: obtaining the location information for identifying successful Customer ID and the client through biological recognition system；The customer information of the client is obtained according to the Customer ID；Judge whether the customer information meets preset Very Important Person judgment rule；If so, obtaining prompting message according to the customer information and the Customer Location information；The prompting message is pushed to the terminal device of contact staff.Wherein, by obtaining customer information according to Customer ID, judges whether existing customer is Very Important Person according to customer information and preset Very Important Person judgment rule, Very Important Person can be accurately identified in the case where customer information changes, judgment rule is updated simply to be easy, it is flexible and convenient to use.
Description
Technical field
The present invention relates to technical field of data processing more particularly to a kind of client identification and based reminding methods and device.
Background technique
With increasingly mature, more and more Xian Xia service organizations of biological identification technology, such as the outlet of bank
Deng starting using biological identification technology initiative recognition client identity.
For business needs, contact staff often focuses more on high service star, high assets etc. and meets specific transactions condition
Very Important Person, traditional client's identification technology is often through predetermined Very Important Person list, then acquires and save important visitor
The biological information at family, then by the biological information of the biological information of client and acquisition and the Very Important Person saved
It is compared, to realize the identification to Very Important Person.
But this mode can not adapt to customer information and change, and become ineligible from meeting specified conditions
Situation, such as the variation of user's star, asset transition, identity variation etc., also, when client becomes meeting from not meeting specified conditions
When specified conditions, the biological information for the Very Important Person that is unfavorable for timely updating leads to fail the feelings for effectively identifying Very Important Person
The client for not met Very Important Person condition is identified as Very Important Person by condition, i.e., cannot accurately identify Very Important Person.
Summary of the invention
In view of this, the present invention provides a kind of client identification and based reminding method and device, electronic equipment and computer can
Storage medium is read, solves the problems, such as that Very Important Person cannot be accurately identified in the case that customer information changes.
To achieve the goals above, the present invention adopts the following technical scheme:
In a first aspect, providing a kind of client identification and based reminding method, comprising:
Obtain the location information that successful Customer ID and the client are identified through biological recognition system；
The customer information of the client is obtained according to the Customer ID；
Judge whether the customer information meets preset Very Important Person judgment rule；
If so, obtaining prompting message according to the customer information and the Customer Location information；
The prompting message is pushed to the terminal device of contact staff.
It is further, described that prompting message is obtained according to the customer information and the Customer Location information, comprising:
The customer information is handled according to preset information custom strategies and the Customer Location information obtains prompting message.
Further, the terminal device that the prompting message is pushed to contact staff, comprising:
The prompting message is pushed to the terminal device of contact staff according to preset information push strategy.
Further, the customer information that the client is obtained according to the Customer ID, comprising:
The Customer ID is sent to database, so that the database root is pre-stored in the data according to Customer ID lookup
Customer information in library；
Receive the customer information of the client of the Database Feedback.
Further, further includes:
Validity checking is carried out to the Customer ID.
Further, further includes:
Classified according to the customer information to the client, and the classification results are pushed to the end of contact staff
End equipment.
Second aspect provides a kind of client identification and alarm set, comprising:
Client identity and position receiving unit obtain and identify successful Customer ID and the client through biological recognition system
Location information；
Client characteristics information extraction unit obtains the customer information of the client according to the Customer ID；
Client properties screening unit, judges whether the customer information meets preset Very Important Person judgment rule；
Prompting message content generation unit, if customer information meets preset Very Important Person judgment rule, according to the visitor
Family information and the Customer Location information obtain prompting message；
The prompting message is pushed to the terminal device of contact staff by information transmitting unit.
Further, further includes:
Client identity validity checking unit carries out validity checking to the Customer ID.
The third aspect, provides a kind of electronic equipment, including memory, processor and storage on a memory and can handled
The computer program run on device, the processor are realized when executing described program:
Obtain the location information that successful Customer ID and the client are identified through biological recognition system；
The customer information of the client is obtained according to the Customer ID；
Judge whether the customer information meets preset Very Important Person judgment rule；
If so, obtaining prompting message according to the customer information and the Customer Location information；
The prompting message is pushed to the terminal device of contact staff.
Fourth aspect provides a kind of computer readable storage medium, is stored thereon with computer program, the computer program
Realization when being executed by processor: the location information that successful Customer ID and the client are identified through biological recognition system is obtained；
The customer information of the client is obtained according to the Customer ID；
Judge whether the customer information meets preset Very Important Person judgment rule；
If so, obtaining prompting message according to the customer information and the Customer Location information；
The prompting message is pushed to the terminal device of contact staff.
Client's identification provided by the invention and based reminding method, comprising: obtain and identify successful client through biological recognition system
The location information of ID and the client；The customer information of the client is obtained according to the Customer ID；Judge client's letter
Whether breath meets preset Very Important Person judgment rule；If so, being obtained according to the customer information and the Customer Location information
To prompting message；The prompting message is pushed to the terminal device of contact staff.Wherein, by obtaining client according to Customer ID
Information judges whether existing customer is Very Important Person according to customer information and preset Very Important Person judgment rule, can be in visitor
Family information accurately identifies Very Important Person in the case where changing, update judgment rule and be simply easy, flexible and convenient to use.
In addition, client's identification provided by the invention and based reminding method, handle client's letter according to preset information custom strategies
Breath and Customer Location information obtain prompting message, and prompting message is pushed to contact staff according to preset information push strategy
Terminal device, can flexibly push different information according to demand, in addition, also adapt to the display characteristic of different terminal equipment,
Meets the needs of customized diversified reminder message.
For above and other objects, features and advantages of the invention can be clearer and more comprehensible, preferred embodiment is cited below particularly,
And cooperate institute's accompanying drawings, it is described in detail below.
Detailed description of the invention
In order to illustrate the technical solutions in the embodiments of the present application or in the prior art more clearly, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is the application
Some embodiments for those of ordinary skill in the art without creative efforts, can also basis
These attached drawings obtain other attached drawings.In the accompanying drawings:
Fig. 1 is the system architecture schematic diagram using client provided in an embodiment of the present invention identification and based reminding method；
Fig. 2 is the flow diagram one of the client's identification and based reminding method in the embodiment of the present invention；
Fig. 3 shows the specific steps of step S200 in Fig. 2；
Fig. 4 is the flow diagram two of the client's identification and based reminding method in the embodiment of the present invention；
Fig. 5 is the structural block diagram of the client's identification and alarm set in the embodiment of the present invention；
Fig. 6 shows the specific structure of client identity acquisition module 1 in Fig. 5；
Fig. 7 shows the specific structure of client properties identification module 2 in Fig. 5；
Fig. 8 shows the specific structure of information customized module 3 in Fig. 5；
Fig. 9 shows the specific structure of information sending module 4 in Fig. 5；
Figure 10 is the structure chart of electronic equipment of the embodiment of the present invention.
Specific embodiment
In order to make those skilled in the art more fully understand application scheme, below in conjunction in the embodiment of the present application
Attached drawing, the technical scheme in the embodiment of the application is clearly and completely described, it is clear that described embodiment is only
The embodiment of the application a part, instead of all the embodiments.Based on the embodiment in the application, ordinary skill people
Member's every other embodiment obtained without making creative work, all should belong to the model of the application protection
It encloses.
It should be understood by those skilled in the art that, the embodiment of the present invention can provide as method, system or computer program
Product.Therefore, complete hardware embodiment, complete software embodiment or reality combining software and hardware aspects can be used in the present invention
Apply the form of example.Moreover, it wherein includes the computer of computer usable program code that the present invention, which can be used in one or more,
The computer program implemented in usable storage medium (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.) produces
The form of product.
It should be noted that term " includes " and " tool in the description and claims of this application and above-mentioned attached drawing
Have " and their any deformation, it is intended that cover it is non-exclusive include, for example, containing a series of steps or units
Process, method, system, product or equipment those of are not necessarily limited to be clearly listed step or unit, but may include without clear
Other step or units listing to Chu or intrinsic for these process, methods, product or equipment.
It should be noted that in the absence of conflict, the features in the embodiments and the embodiments of the present application can phase
Mutually combination.The application is described in detail below with reference to the accompanying drawings and in conjunction with the embodiments.
The mode of existing Very Important Person identification can not adapt to customer information and change, and cannot accurately identify important visitor
Family.
To solve above-mentioned technical problem in the prior art, the embodiment of the present invention provides a kind of client's identification and prompting side
Method, by obtaining customer information according to Customer ID, according to customer information and the current visitor of preset Very Important Person judgment rule judgement
Whether family is Very Important Person, and Very Important Person can be accurately identified in the case where customer information changes, and updates judgment rule
It is simple to be easy, it is flexible and convenient to use.
Fig. 1 is the system architecture schematic diagram using client provided in an embodiment of the present invention identification and based reminding method.Such as Fig. 1 institute
Show, which includes: biological recognition system 1000, business prompting system 2000 and database server 3000.
Specifically, biological recognition system 1000 obtain client biological characteristic be based on the living things feature recognition Customer ID,
And the location information for identifying successful Customer ID and client is sent to business prompting system 2000, so that business prompting system
2000 call the customer information of the client according to Customer ID from database server 3000, and then should according to customer information identification
Whether client is Very Important Person and the customer information of Very Important Person that will identify that and/or Customer Location information etc. feed back to user
Or contact staff.
Wherein, biological recognition system 1000 includes: physical characteristics collecting equipment 1001 and bio-identification server 1002, raw
Object collection apparatus equipment 1001 is for acquiring the biological characteristics such as the face, fingerprint, iris of client, physical characteristics collecting equipment 1001
Comprising being not limited to face acquisition camera, fingerprint capturer, iris capturing camera etc..Bio-identification server 1002 is used for
The client characteristics stored in the collected client characteristics of physical characteristics collecting equipment 1001 and server are subjected to aspect ratio pair, from
And identify client identity, i.e. Customer ID.In addition, bio-identification server is also used to receive and store physical characteristics collecting equipment
1001 physical location, the physical location of physical characteristics collecting equipment 1001 can be considered as the location information of client, as subsequent
The optional content of prompting message.The physical location of physical characteristics collecting equipment 1001 can be by physical characteristics collecting equipment 1001
The GPS system of upper installation obtains the dynamic location information of physical characteristics collecting equipment 1001, can also be existed by static mode
The static position information of physical characteristics collecting equipment 1001 is preset in bio-identification server 1002.
The data such as Customer ID and its corresponding customer information are prestored in database server 3000, including are not limited to body
Part mark, business handling situation, product such as hold at the characteristic informations, such as gender, age, client front shine, service star, want objective
Mark, service reservation information etc..
Business prompting system 2000 includes: business prompting server 2001, business prompting database 2002 and business prompting
Equipment 2003.Wherein, business prompting server 2001 is for executing client's identification provided in an embodiment of the present invention and based reminding method
The step of.Business prompting database 2002 is for storing Very Important Person judgment rule (the alternatively referred to as screening strategy of client), visitor
Family information pre-processing strategy, information custom strategies and equipment push strategy etc., are executing sheet for business prompting server 2001
It is called when client's identification of inventive embodiments offer and based reminding method.Business prompting equipment 2003 is for receiving business prompting service
The prompting message that device 2001 pushes, 2003 type of business prompting equipment include to be not limited to mobile phone, tablet computer, computer, intelligence
Bracelet.
Fig. 2 is the flow diagram one of the client's identification and based reminding method in the embodiment of the present invention.As shown in Fig. 2, the visitor
Family identification and based reminding method may include the following contents:
Step S100: the location information that successful Customer ID and the client are identified through biological recognition system is obtained.
Customer ID is the unique number of mark client identity in business system (such as banking system), such as the identity card of client
Number, passport No., account etc..
The location information of client can describe for text.Such as " front entrance ", " west side door entrance ", " east side Self-Service
Area " etc. can be used as the optional content of subsequent prompting message.
Step S200: the customer information of the client is obtained according to the Customer ID.
Wherein, customer information is typically stored at database, is stored with the corresponding format of Customer ID-customer information.Visitor
Family information include be not limited to identity, the characteristic informations such as business handling situation, product are held, such as gender, age, client
It shines, service star, want visitor's mark, service reservation information etc. in front.
Step S300: judge whether the customer information meets preset Very Important Person judgment rule.
If so, executing step S400；If it is not, terminating identification and reminding process.
Very Important Person judgment rule be judge existing customer whether be Very Important Person criterion, by enterprise or contact staff into
Row setting, such as: service star meets predetermined level and/or holds the type of product or quantity meets preset requirement etc..
Very Important Person judgment rule includes one or more screening rules, and each screening rule has unique screening rule ID
With screening priority.Each screening rule is Serial Relation, and all screening rules arrange from high to low according to screening priority.Tool
Body, each screening rule is made of one or more screening conditions, between multiple screening conditions for or or relationship.With
Relationship refers to must meet each screening conditions simultaneously, then hits the screening rule；Or relationship refer to and need to only meet wherein one
A screening conditions then hit the screening rule.For example, the service star that certain screening rule includes client is higher than 4 stars, client
Service organization is two screening conditions of current facility.When screening conditions be or relationship when, meet the service star of existing customer
When service organization higher than 4 stars, existing customer is at least one condition in two conditions of current facility, that is, hit the screening
Rule.When screening conditions be with relationship when, when simultaneously meeting the service star of existing customer higher than 4 stars, existing customer
When service organization is two conditions of current facility, that is, hit the screening rule.
Specifically, the sequence according to screening priority from high to low, successively judges whether customer information hits some screening
Rule.When the information of client does not hit current screening rule, will continue to judge whether customer information hits next screening
Rule, until having judged all screening rule or having hit some screening rule.When hitting some screening rule, no
Other screening rules are judged again.
Step S400: prompting message is obtained according to the customer information and the Customer Location information；
Prompting message may include customer information and/or Customer Location information, can also be according to the concern need of contact staff
Ask, including the partial information and/or Customer Location information in customer information, such as client service star, want visitor's mark, product
Hold situation etc..
Specifically, the customer information can be handled according to preset information custom strategies and the Customer Location information obtains
To prompting message.
Information custom strategies contain different reminded contents, and information custom strategies include a kind or a kind or more, every kind of letter
Breath custom strategies have unique information custom strategies ID.
Specifically, every kind of information custom strategies contain different reminded contents.For example, a kind of information custom strategies include
The detailed informations such as client's photo, Customer Location information, customer name, client age, client's star, pre-processed results, are used for
It is subsequent to be pushed to the biggish equipment of the information reception amount such as computer, mobile phone；Another information custom strategies include customer name, client
The brief informations such as gender, client age, pre-processed results are pushed to the lesser equipment of the information reception amount such as bracelet for subsequent.
It is worth noting that handling the customer information and Customer Location letter according to preset information custom strategies
When breath obtains prompting message, a kind or more of information custom strategies, then all generate a prompting letter to every kind of custom strategies if it exists
Breath.
The prompting message is pushed to the terminal device of contact staff by step S500.
Specifically, the prompting message is pushed to the terminal device of contact staff according to preset information push strategy.
Information push strategy is the receiving device group of prompting message under different customized rules.Every kind of device cluster, which has, uniquely to be set
The MAC or IP address of 1 or 1 or more physical equipment are maintained under standby group ID, each device cluster ID.Table 1 be device cluster ID and
The example of equipment maintains the mobile phone for receiving prompting message in device cluster _ 1；It maintains in device cluster _ 2 and is mentioned for receiving
The computer for information of waking up；The bracelet that user receives information is maintained in device cluster _ 3.Optionally, it can be safeguarded under individual equipment group ID
More similar or non-similar physical equipments.For example, can safeguard mobile phone and computer simultaneously under individual equipment group ID.
Table 1
It is worth noting that information push strategy ID and device cluster ID is one-to-many or many-to-one relationship.Table 2 is information
Push the mapping relations example of strategy ID and device cluster ID.
Table 2
When push, corresponding device cluster is sent by prompting message, when a reminder message is sent to some device cluster,
An at least equipment in device cluster can receive the reminder message.
Through the above technical solution it is known that client provided in an embodiment of the present invention identification and based reminding method, pass through root
Customer information is obtained according to Customer ID, judges whether existing customer attaches most importance to according to customer information and preset Very Important Person judgment rule
Client is wanted, by judging whether existing customer is Very Important Person thus according to the implementation customer information stored in database, therefore energy
It is enough that Very Important Person is accurately identified in the case where customer information changes, for example product volume of holding deficiency Very Important Person is held in the past
The amount of having requirement, but by business handling, the product volume of holding has been more than the requirement of the Very Important Person volume of holding, can be accurately identified at this time
The client is Very Important Person out, in addition, the judgment rule of Very Important Person may change with the variation of commercial situation,
For example former client's star reaches a certain star and thinks that the client is Very Important Person, but as customer quantity increases, reach
The customer quantity of the star increases sharply, at this time, it may be necessary to improve judgement threshold, increases standard when judging, at this time, it is only necessary to which update is sentenced
Disconnected rule updates judgment rule and is simply easy, flexible and convenient to use.
In addition, active service mechanism may be simultaneously present multiple terminal equipment, every kind of terminal device supports different message
Content, such as computer, mobile phone allow to show the photo of client, and digital bracelet does not allow to show the photo of client, and the present invention is implemented
The format of client's identification and based reminding method reminder message that example provides can be according to the concern demand and push terminal of contact staff
Type flexible customization, can flexibly push different information according to demand, adapt to the display characteristic of different terminal equipment, meet
The demand of customized diversified reminder message.
In an alternative embodiment, referring to Fig. 3, step S200 may include the following contents:
The Customer ID is sent to database (or database server), so that the database root is according to the Customer ID
Search the customer information prestored in the database；
Receive the customer information of the client of the Database Feedback.
In an alternative embodiment, referring to fig. 4, client identification and based reminding method can also include:
Step S150: judge whether the Customer ID is legal；
If so, executing step S200；If it is not, terminating client's identification and reminding process.
Specifically, validity checking is carried out to the data format of Customer ID.In the same business system (such as department of banking
System) in, Customer ID should meet certain format and value range, be required according to the format of Customer ID and value range to receiving
Customer ID carry out data validity checking.For example, Customer ID length is fixed as N, then Customer ID of the length not equal to N is
Illegal ID；Each should be number or letter for example in Customer ID again, then is also illegal ID in the presence of the Customer ID of other characters.
Wherein, by first carrying out validity checking to Customer ID, can prevent before carrying out client's identification and reminding
Waste is executed caused by when Customer ID is illegal, the efficiency for improving client's identification and reminding.
In an alternative embodiment, client identification and based reminding method can also include:
Classified according to the customer information to the client, and the classification results are pushed to the end of contact staff
End equipment.
Wherein, it is based on customer information according to information pre-processing strategy to classify to client, information pre-processing strategy refers to
If screening rule ID is mapped as Ganlei, intuitively to reflect the property or importance degree of client.Pretreatment strategy refers to
Specific mapping ruler.
Specifically, if screening rule ID is mapped as Ganlei by pretreatment strategy.Table 3 is the example of pretreatment strategy.It will sieve
Choosing rule _ 1, screening rule _ 2 are mapped as type one；Screening rule _ 3, screening rule _ 4 are mapped as type two；Screening is advised
Then _ 5 it is mapped as type three.Optionally, pre-processed results can be number or text.Optionally, no maintenance is pre-processed
The screening rule ID of strategy, it is possible to specify default pre-processed results.
Table 3
Wherein, each Very Important Person is being concerned element, is having differences in significance level, such as Very Important Person both may
It is the client of high service star, is also likely to be that government and enterprises want visitor etc., if by the way that screening rule ID is mapped as Ganlei, to reflect client
Property or importance degree, the characteristics of enabling to contact staff intuitively to understand existing customer meet flexibly and intuitively show
The needs of client properties are conducive to business and carry out and improve customer experience more targetedly to carry out follow-up service.
In an alternative embodiment, client identification and based reminding method can also include:
Editor and maintenance Very Important Person judgment rule, information pre-processing strategy and information push strategy, such as maintenance letter
The mapping relations of breath push strategy ID and device cluster ID.
In conclusion client provided in an embodiment of the present invention identification and based reminding method are by customer information and biological identification technology
Effective integration is carried out, allows neatly to customize Very Important Person judgment rule, information custom strategies and information push strategy, allows silver
The contact staff of row outlet can be based on multiple terminal equipment, quickly understand the visitor for meeting current Very Important Person judgment rule
The information of position and client that family occurs.
The embodiment of the present invention has been carried out quantitative or qualitative based on importance or attribute of the Very Important Person judgment rule to client
Classification, the importance or attribute of client can be intuitively understood convenient for contact staff, greatly improve contact staff identification
Very Important Person and the efficiency for understanding client properties.
The embodiment of the present invention, which is also achieved, carries out flexible information processing to the client for meeting Different Rule, to meet difference
Terminal equipment type, greatly improve the use scope of the embodiment of the present invention.
The use scope of the embodiment of the present invention is not limited only to the outlet of bank, can promote and be deployed to all lines
Lower physical mechanism, including each service organization, residential quarter, school, hospital etc., for identification specific people's identity and by the personnel
Information is pushed to terminal device.
Based on the same inventive concept, the embodiment of the present application also provides a kind of client identification and alarm set, can be used for
Method described in above-described embodiment is realized, as described in the following examples.Since client's identification and alarm set solve the problems, such as
Principle it is similar to the above method, therefore client's identification and implementations of alarm set may refer to the implementation of the above method, repeatedly
Place repeats no more.Used below, the software and/or hardware of predetermined function may be implemented in term " unit " or " module "
Combination.Although device described in following embodiment is preferably realized with software, hardware or software and hardware
The realization of combination is also that may and be contemplated.
Fig. 5 is the structural block diagram of the client's identification and alarm set in the embodiment of the present invention.As shown in figure 5, the client knows
Not and alarm set specifically includes: client identity acquisition module 100, client properties identification module 200, information customized module 300
And information sending module 400.
Specifically, client identity acquisition module 100 is responsible for being docked with biological recognition system, database server.Ginseng
See Fig. 6, which may include client identity and position receiving unit 101, the inspection of client identity legitimacy
Verification certificate member 102 and client characteristics information extraction unit 103.
Client identity and position receiving unit 101 are used to receive the Customer ID and Customer Location letter of biological recognition system transmission
Breath.
Customer ID is the unique number of mark client identity in business system (such as banking system), such as the identity card of client
Number, passport No., account etc..
The location information of client can describe for text.Such as " front entrance ", " west side door entrance ", " east side Self-Service
Area " etc. can be used as the optional content of subsequent prompting message.
Client identity validity checking unit 102 is used to carry out validity checking to the data format of Customer ID.Same
In a business system (such as banking system), Customer ID should meet certain format and value range.Client identity validity checking
Unit 102 counts the Customer ID received for according to the format of Customer ID in practical banking system and value range requirement
According to validity checking.For example, Customer ID length is fixed as N, then Customer ID of the length not equal to N is illegal ID；Again for example
Each in Customer ID should be number or letter, then is also illegal ID in the presence of the Customer ID of other characters.For being closed by data
The Customer ID and location information are transmitted to client characteristics by the Customer ID of method inspection, client identity validity checking unit 102
Information extraction unit 103.
Client characteristics information extraction unit 103 is used to be searched in database server under the Customer ID according to Customer ID
Customer information.
Specifically, client characteristics information extraction unit 103 sends the client to database (or database server)
ID after database (or database server) receives Customer ID, searches the customer information prestored in it and feeds back to client
Feature information extraction unit 103, client characteristics information extraction unit 103 receive the client of the client of the Database Feedback
Information.
Wherein, customer information is typically stored at database, is stored with the corresponding format of Customer ID-customer information.Visitor
Family information include be not limited to identity, the characteristic informations such as business handling situation, product are held, such as gender, age, client
It shines, service star, want visitor's mark, service reservation information etc. in front.
The client properties identification module 200 is for safeguarding Very Important Person judgment rule, and according to the important visitor safeguarded
Family judgment rule, judges whether existing customer meets Very Important Person judgment rule, identifies Very Important Person with this.
Referring to Fig. 7, which includes: client properties maintenance unit 201 and client properties screening unit
202。
Client properties maintenance unit 201 is for safeguarding Very Important Person judgment rule (the alternatively referred to as screening strategy of client).
Very Important Person judgment rule be judge existing customer whether be Very Important Person criterion, by enterprise or contact staff into
Row setting, such as: service star meets predetermined level and/or holds the type of product or quantity meets preset requirement etc..
Very Important Person judgment rule includes one or more screening rules, and each screening rule has unique screening rule ID
With screening priority.Each screening rule is Serial Relation, and all screening rules arrange from high to low according to screening priority.Tool
Body, each screening rule is made of one or more screening conditions, between multiple screening conditions for or or relationship.With
Relationship refers to must meet each screening conditions simultaneously, then hits the screening rule；Or relationship refer to and need to only meet wherein one
A screening conditions then hit the screening rule.For example, the service star that certain screening rule includes client is higher than 4 stars, client
Service organization is two screening conditions of current facility.When screening conditions be or relationship when, meet the service star of existing customer
When service organization higher than 4 stars, existing customer is at least one condition in two conditions of current facility, that is, hit the screening
Rule.When screening conditions be with relationship when, when simultaneously meeting the service star of existing customer higher than 4 stars, existing customer
When service organization is two conditions of current facility, that is, hit the screening rule.
Client properties screening unit 202 is for judging whether customer information meets preset Very Important Person judgment rule.
Specifically, the sequence according to screening priority from high to low, successively judges whether customer information hits some screening
Rule.When customer information does not hit current screening rule, will continue to judge whether customer information hits next screening rule
Then, until having judged all screening rule or having hit some screening rule.When hitting some screening rule, no longer
Judge other screening rules, and Customer ID, customer information, the screening rule ID hit are output to information customized module
300。
Information customized module 300 is for safeguarding information pre-processing strategy and information custom strategies, and according to having safeguarded
Information pre-processing and information custom strategies carry out preprocessing processing to customer information, generate the prompting message for needing to push.
Specifically, referring to Fig. 8, which includes: that information pre-processing strategy maintenance unit 301, information are located in advance
Manage unit 302, information content customization units 303 and information generating unit 304.
Information pre-processing strategy maintenance unit 301 is used to safeguard the pretreatment strategy of information.Pretreatment, which refers to, advises screening
If then ID is mapped as Ganlei, intuitively to reflect the property or importance degree of client.Pretreatment strategy, which refers to, specifically reflects
Penetrate rule.
Specifically, if screening rule ID is mapped as Ganlei by pretreatment strategy.Table 4 is the example of pretreatment strategy.It will sieve
Choosing rule _ 1, screening rule _ 2 are mapped as type one；Screening rule _ 3, screening rule _ 4 are mapped as type two；Screening is advised
Then _ 5 it is mapped as type three.Optionally, pre-processed results can be number or text.Optionally, no maintenance is pre-processed
The screening rule ID of strategy, it is possible to specify default pre-processed results.
Table 4
Information preprocessing unit 302 is used for according to the information pre-processing strategy safeguarded, if screening rule ID is mapped as
Ganlei (or referred to as information pre-processing strategy and customer information classifies to the client, and the classification results are pushed
To the terminal device of contact staff), to reflect the property or importance degree of client.
Wherein, each Very Important Person is being concerned element, is having differences in significance level, such as Very Important Person both may
It is the client of high service star, is also likely to be that government and enterprises want visitor etc., if by the way that screening rule ID is mapped as Ganlei, to reflect client
Property or importance degree, the characteristics of enabling to contact staff intuitively to understand existing customer meet flexibly and intuitively show
The needs of client properties are conducive to business and carry out and improve customer experience more targetedly to carry out follow-up service.
Information content customization units 303 are used to safeguard the information custom strategies for generating prompting message content.The information content is fixed
Unit 303 processed includes a kind or a kind or more of information custom strategies, and every kind of information custom strategies have unique information custom strategies
ID。
Specifically, every kind of information custom strategies contain different reminded contents.For example, a kind of information custom strategies include
The detailed informations such as client's photo, Customer Location information, customer name, client age, client's star, pre-processed results, are used for
It is subsequent to be pushed to the biggish equipment of the information reception amount such as computer, mobile phone；Another information custom strategies include customer name, client
The brief informations such as gender, client age, pre-processed results are pushed to the lesser equipment of the information reception amount such as bracelet for subsequent.
The information that prompting message content generation unit 304 is used to safeguard according to information content customization units 303 customizes plan
Slightly, corresponding prompting message is generated.If there is a kind or more of custom strategies, then one is all generated to every kind of custom strategies and mentioned
Awake information.
Prompting message may include customer information and/or Customer Location information, can also be according to the concern need of contact staff
Ask, including the partial information and/or Customer Location information in customer information, such as client service star, want visitor's mark, product
Hold situation etc..
Specifically, the customer information can be handled according to preset information custom strategies and the Customer Location information obtains
To prompting message.
Information sending module 400 pushes strategy for maintain equipment push strategy, and according to the equipment safeguarded, will mention
Awake information is pushed to terminal device.
Specifically, referring to Fig. 9, which includes: plant maintenance unit 401 and information transmitting unit
402。
Plant maintenance unit 401 defines connecing for prompting message under different customized rules for safeguarding information push strategy
Receiving unit group.Information push strategy is the receiving device group of prompting message under different customized rules.Every kind of device cluster has uniquely
The MAC or IP address of 1 or 1 or more physical equipment are maintained under device cluster ID, each device cluster ID.Table 5 is device cluster ID
With the example of equipment, the mobile phone for receiving prompting message is maintained in device cluster _ 1；It maintains in device cluster _ 2 for receiving
The computer of prompting message；The bracelet that user receives information is maintained in device cluster _ 3.Optionally, it can be tieed up under individual equipment group ID
Protect more similar or non-similar physical equipments.For example, can safeguard mobile phone and computer simultaneously under individual equipment group ID.
Table 5
| Device cluster ID | Equipment |
| Device cluster _ 1 | Mobile phone 1, mobile phone 2 ... |
| Device cluster _ 2 | Computer 1, computer 2 ... |
| Device cluster _ 3 | Bracelet 1, bracelet 2 ... |
Plant maintenance unit 401 maintains the mapping relations of information push strategy ID and device cluster ID.Information push strategy
ID and device cluster ID is one-to-many or many-to-one relationship.Table 6 is that the mapping relations of information push strategy ID and device cluster ID are shown
Example.
Table 6
Information transmitting unit 402 pushes strategy, i.e. information push strategy according to the information that plant maintenance unit 401 has been safeguarded
Prompting message is sent corresponding device cluster by the mapping relations of tactful ID and device cluster ID.Optionally, when a reminder message
When being sent to some device cluster, at least equipment in device cluster can receive the reminder message.
Through the above technical solution it is known that client provided in an embodiment of the present invention identification and based reminding method, pass through root
Customer information is obtained according to Customer ID, judges whether existing customer attaches most importance to according to customer information and preset Very Important Person judgment rule
Client is wanted, by judging whether existing customer is Very Important Person thus according to the implementation customer information stored in database, therefore energy
It is enough that Very Important Person is accurately identified in the case where customer information changes, for example product volume of holding deficiency Very Important Person is held in the past
The amount of having requirement, but by business handling, the product volume of holding has been more than the requirement of the Very Important Person volume of holding, can be accurately identified at this time
The client is Very Important Person out, in addition, the judgment rule of Very Important Person may change with the variation of commercial situation,
For example former client's star reaches a certain star and thinks that the client is Very Important Person, but as customer quantity increases, reach
The customer quantity of the star increases sharply, at this time, it may be necessary to improve judgement threshold, increases standard when judging, at this time, it is only necessary to which update is sentenced
Disconnected rule updates judgment rule and is simply easy, flexible and convenient to use.
In addition, active service mechanism may be simultaneously present multiple terminal equipment, every kind of terminal device supports different message
Content, such as computer, mobile phone allow to show the photo of client, and digital bracelet does not allow to show the photo of client, and the present invention is implemented
The format of client's identification and based reminding method reminder message that example provides can be according to the concern demand and push terminal of contact staff
Type flexible customization, can flexibly push different information according to demand, adapt to the display characteristic of different terminal equipment, meet
The demand of customized diversified reminder message.
Device, module or the unit that above-described embodiment illustrates can specifically be realized, Huo Zheyou by computer chip or entity
Product with certain function is realized.It is a kind of typical to realize that equipment is electronic equipment, specifically, electronic equipment for example can be with
For personal computer, laptop computer, cellular phone, camera phone, smart phone, personal digital assistant, media player,
Any in navigation equipment, electronic mail equipment, game console, tablet computer, wearable device or these equipment sets
Standby combination.
Electronic equipment specifically includes memory, processor and storage on a memory and can in a typical example
The computer program run on a processor, the processor realize following step when executing described program:
Obtain the location information that successful Customer ID and the client are identified through biological recognition system；
The customer information of the client is obtained according to the Customer ID；
Judge whether the customer information meets preset Very Important Person judgment rule；
If so, obtaining prompting message according to the customer information and the Customer Location information；
The prompting message is pushed to the terminal device of contact staff.
As can be seen from the above description, electronic equipment provided in an embodiment of the present invention, can be used for client's identification and reminds, it can not only
It is enough that Very Important Person is accurately identified in the case where customer information changes, it updates judgment rule and is simply easy, using flexible side
Just, moreover, different information can be pushed flexibly according to demand, in addition, also adapting to the display characteristic of different terminal equipment, meet
The demand of customized diversified reminder message.
Below with reference to Figure 10, it illustrates the structural representations for the electronic equipment 600 for being suitable for being used to realize the embodiment of the present application
Figure.
As shown in Figure 10, electronic equipment 600 includes central processing unit (CPU) 601, can be according to being stored in read-only deposit
Program in reservoir (ROM) 602 is loaded into random access storage device (RAM) from storage section 608) program in 603 and
Execute various work appropriate and processing.In RAM603, also it is stored with system 600 and operates required various programs and data.
CPU601, ROM602 and RAM603 are connected with each other by bus 604.Input/output (I/O) interface 605 is also connected to bus
604。
I/O interface 605 is connected to lower component: the importation 606 including keyboard, mouse etc.；It is penetrated including such as cathode
The output par, c 607 of spool (CRT), liquid crystal display (LCD) etc. and loudspeaker etc.；Storage section 608 including hard disk etc.；
And including such as LAN card, the communications portion 609 of the network interface card of modem etc..Communications portion 609 via such as because
The network of spy's net executes communication process.Driver 610 is also connected to I/O interface 606 as needed.Detachable media 611, such as
Disk, CD, magneto-optic disk, semiconductor memory etc. are mounted on as needed on driver 610, in order to read from thereon
Computer program be mounted as needed such as storage section 608.
Particularly, according to an embodiment of the invention, may be implemented as computer above with reference to the process of flow chart description
Software program.For example, the embodiment of the present invention includes a kind of computer readable storage medium, it is stored thereon with computer program,
The computer program realizes following step when being executed by processor:
Obtain the location information that successful Customer ID and the client are identified through biological recognition system；
The customer information of the client is obtained according to the Customer ID；
Judge whether the customer information meets preset Very Important Person judgment rule；
If so, obtaining prompting message according to the customer information and the Customer Location information；
The prompting message is pushed to the terminal device of contact staff.
As can be seen from the above description, computer readable storage medium provided in an embodiment of the present invention, can be used for client's identification and
It reminds, Very Important Person can not only be accurately identified in the case where customer information changes, update judgment rule and be simply easy,
It is flexible and convenient to use, moreover, different information can flexibly be pushed according to demand, in addition, also adapting to the aobvious of different terminal equipment
Show characteristic, meets the needs of customized diversified reminder message.
In such embodiments, which can be downloaded and installed from network by communications portion 609,
And/or it is mounted from detachable media 611.
Computer-readable medium includes permanent and non-permanent, removable and non-removable media can be by any method
Or technology come realize information store.Information can be computer readable instructions, data structure, the module of program or other data.
The example of the storage medium of computer includes, but are not limited to phase change memory (PRAM), static random access memory (SRAM), moves
State random access memory (DRAM), other kinds of random access memory (RAM), read-only memory (ROM), electric erasable
Programmable read only memory (EEPROM), flash memory or other memory techniques, read-only disc read only memory (CD-ROM) (CD-ROM),
Digital versatile disc (DVD) or other optical storage, magnetic cassettes, tape magnetic disk storage or other magnetic storage devices
Or any other non-transmission medium, can be used for storage can be accessed by a computing device information.As defined in this article, it calculates
Machine readable medium does not include temporary computer readable media (transitory media), such as the data-signal and carrier wave of modulation.
For convenience of description, it is divided into various units when description apparatus above with function to describe respectively.Certainly, implementing this
The function of each unit can be realized in the same or multiple software and or hardware when application.
The present invention be referring to according to the method for the embodiment of the present invention, the process of equipment (system) and computer program product
Figure and/or block diagram describe.It should be understood that every one stream in flowchart and/or the block diagram can be realized by computer program instructions
The combination of process and/or box in journey and/or box and flowchart and/or the block diagram.It can provide these computer programs
Instruct the processor of general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices to produce
A raw machine, so that being generated by the instruction that computer or the processor of other programmable data processing devices execute for real
The device for the function of being specified in present one or more flows of the flowchart and/or one or more blocks of the block diagram.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spy
Determine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates,
Enable the manufacture of device, the command device realize in one box of one or more flows of the flowchart and/or block diagram or
The function of being specified in multiple boxes.
These computer program instructions also can be loaded onto a computer or other programmable data processing device, so that counting
Series of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer or
The instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram one
The step of function of being specified in a box or multiple boxes.
It should also be noted that, the terms "include", "comprise" or its any other variant are intended to nonexcludability
It include so that the process, method, commodity or the equipment that include a series of elements not only include those elements, but also to wrap
Include other elements that are not explicitly listed, or further include for this process, method, commodity or equipment intrinsic want
Element.In the absence of more restrictions, the element limited by sentence "including a ...", it is not excluded that including described want
There is also other identical elements in the process, method of element, commodity or equipment.
It will be understood by those skilled in the art that embodiments herein can provide as method, system or computer program product.
Therefore, complete hardware embodiment, complete software embodiment or embodiment combining software and hardware aspects can be used in the application
Form.It is deposited moreover, the application can be used to can be used in the computer that one or more wherein includes computer usable program code
The shape for the computer program product implemented on storage media (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.)
Formula.
The application can describe in the general context of computer-executable instructions executed by a computer, such as program
Module.Generally, program module includes routines performing specific tasks or implementing specific abstract data types, programs, objects, group
Part, data structure etc..The application can also be practiced in a distributed computing environment, in these distributed computing environments, by
Task is executed by the connected remote processing devices of communication network.In a distributed computing environment, program module can be with
In the local and remote computer storage media including storage equipment.
All the embodiments in this specification are described in a progressive manner, same and similar portion between each embodiment
Dividing may refer to each other, and each embodiment focuses on the differences from other embodiments.Especially for system reality
For applying example, since it is substantially similar to the method embodiment, so being described relatively simple, related place is referring to embodiment of the method
Part explanation.
The above description is only an example of the present application, is not intended to limit this application.For those skilled in the art
For, various changes and changes are possible in this application.All any modifications made within the spirit and principles of the present application are equal
Replacement, improvement etc., should be included within the scope of the claims of this application.
Claims (10)
1. a kind of client's identification and based reminding method characterized by comprising
Obtain the location information that successful Customer ID and the client are identified through biological recognition system；
The customer information of the client is obtained according to the Customer ID；
Judge whether the customer information meets preset Very Important Person judgment rule；
If so, obtaining prompting message according to the customer information and the Customer Location information；
The prompting message is pushed to the terminal device of contact staff.
2. client according to claim 1 identification and based reminding method, which is characterized in that it is described according to the customer information with
And the Customer Location information obtains prompting message, comprising:
The customer information is handled according to preset information custom strategies and the Customer Location information obtains prompting message.
3. client's identification according to claim 1 and based reminding method, which is characterized in that described to push the prompting message
To the terminal device of contact staff, comprising:
The prompting message is pushed to the terminal device of contact staff according to preset information push strategy.
4. client's identification according to claim 1 and based reminding method, which is characterized in that described to be obtained according to the Customer ID
The customer information of the client, comprising:
The Customer ID is sent to database, so that the database root prestores in the database according to Customer ID lookup
Customer information；
Receive the customer information of the client of the Database Feedback.
5. client's identification according to claim 1 and based reminding method, which is characterized in that further include:
Validity checking is carried out to the Customer ID.
6. client's identification according to claim 1 and based reminding method, which is characterized in that further include:
Classified according to the customer information to the client, and the terminal that the classification results push to contact staff is set
It is standby.
7. a kind of client's identification and alarm set characterized by comprising
Client identity and position receiving unit obtain the position that successful Customer ID and the client are identified through biological recognition system
Confidence breath；
Client characteristics information extraction unit obtains the customer information of the client according to the Customer ID；
Client properties screening unit, judges whether the customer information meets preset Very Important Person judgment rule；
Prompting message content generation unit is believed if customer information meets preset Very Important Person judgment rule according to the client
Breath and the Customer Location information obtain prompting message；
The prompting message is pushed to the terminal device of contact staff by information transmitting unit.
8. client's identification according to claim 7 and alarm set, which is characterized in that further include:
Client identity validity checking unit carries out validity checking to the Customer ID.
9. a kind of electronic equipment including memory, processor and stores the calculating that can be run on a memory and on a processor
Machine program, which is characterized in that the processor realizes that client as claimed in any one of claims 1 to 6 knows when executing described program
The step of other and based reminding method.
10. a kind of computer readable storage medium, is stored thereon with computer program, which is characterized in that the computer program quilt
Processor realizes the step of client's identification as claimed in any one of claims 1 to 6 and based reminding method when executing.
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