CN110276647A - Online service method based on user integral - Google Patents
Online service method based on user integral Download PDFInfo
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- CN110276647A CN110276647A CN201910565567.6A CN201910565567A CN110276647A CN 110276647 A CN110276647 A CN 110276647A CN 201910565567 A CN201910565567 A CN 201910565567A CN 110276647 A CN110276647 A CN 110276647A
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- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0201—Market modelling; Market analysis; Collecting market data
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- G—PHYSICS
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- G—PHYSICS
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/02—Marketing; Price estimation or determination; Fundraising
- G06Q30/0207—Discounts or incentives, e.g. coupons or rebates
- G06Q30/0224—Discounts or incentives, e.g. coupons or rebates based on user history
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Abstract
The present invention provides a kind of online service methods based on user integral, comprising: by each business channel, the essential information, action trail information and user for obtaining user respectively generate content；The essential information, action trail information and user for summarizing each business channel generate content, obtain summarizing essential information, summarize behavior trace information and summarizing user generating content；Preservation, which summarizes essential information, summarizes behavior trace information and summarizes user, generates content, alleviates the low technical problem of user service information utilization rate existing in the prior art, has reached the technical effect for improving user service information utilization rate.
Description
Technical field
The present invention relates to user management technical fields, more particularly, to a kind of online service method based on user integral.
Background technique
With the development of internet technology, electricity consumer does not need to electricity business hall to handle relevant business, and electricity consumer can
To carry out electricity consumption business in channels such as wechat, palm business hall, online business hall, 95598, online customer service or marketing systems
It handles.But with the increase of electricity consumption business handling channel, business information of the user in each channel is more dispersed, it is difficult to
It unites.For example, party A-subscriber has handled an electricity consumption business in wechat channel, corresponding first business information, online visitor are generated
It takes channel and has handled another electricity consumption business, generate corresponding second business information.Due to the first business information and the second business
Information is generated in different channels respectively, so, the two business information are difficult to unite.Thus, it can not be according to same use
Family is further arranged and is analyzed in the business information that each channel generates.Therefore, user service information utilization is resulted in
The low problem of rate.
Summary of the invention
In view of this, the purpose of the present invention is to provide a kind of online service method based on user integral, it is existing to alleviate
There is the technical problem that user service information utilization rate is low present in technology.
In a first aspect, the embodiment of the invention provides a kind of online service methods based on user integral, comprising:
By each business channel, the essential information, action trail information and user for obtaining user respectively generate content；
Summarize in the essential information, the action trail information and the user generation of each business channel
Hold, obtains summarizing essential information, summarize behavior trace information and summarizing user generating content；
Summarize described in preservation essential information, it is described summarize behavior trace information and it is described summarize user generate content.
With reference to first aspect, the embodiment of the invention provides the first possible embodiments of first aspect, wherein also
Include:
To it is described summarize essential information, it is described summarize behavior trace information and it is described summarize user generate content divide
Analysis, obtains user's ontoanalysis result and user group analyzes result；
According to user's ontoanalysis result and user group analysis as a result, determining the potential demand of user.
With reference to first aspect, the embodiment of the invention provides second of possible embodiments of first aspect, wherein converges
The essential information of total each business channel, obtains summarizing essential information, comprising:
Determine the Client handset number that the essential information in all business channels includes；
For Client handset number described in each, summarize essential information corresponding with the Client handset number；
Cell-phone number electricity consumer relationship is determined according to the electricity consumer number in the Client handset number and the essential information, with
And save the cell-phone number electricity consumer relationship；
Electricity consumer role is determined according to the electricity consumer number and preset user role relation table, and saves the electricity consumption
Family role；
Electricity consumer permission is determined according to the electricity consumer role and preset role-security relation table, and saves the use
Electric family permission；
It is weighed according to the essential information, the cell-phone number electricity consumer relationship, the electricity consumer role and the electricity consumer
Limit obtains described summarizing essential information.
With reference to first aspect, the embodiment of the invention provides the third possible embodiments of first aspect, wherein converges
The action trail information of total each business channel, obtains summarizing behavior trace information, comprising:
Determine the electricity consumer number that the action trail information in all business channels includes；
For electricity consumer number described in each, summarizes the action trail information corresponding with the electricity consumer number, obtain
Summarize behavior trace information.
With reference to first aspect, the embodiment of the invention provides the 4th kind of possible embodiments of first aspect, wherein converges
The user of total each business channel generates content, obtains summarizing user's generation content, comprising:
Determine that the user in all business channels generates the electricity consumer number that content includes；
For electricity consumer number described in each, summarizes the user corresponding with the electricity consumer number and generate content, obtain
Summarize user and generates content.
With reference to first aspect, the embodiment of the invention provides the 5th kind of possible embodiments of first aspect, wherein right
It is described summarize behavior trace information and it is described summarize user generate content analyze, obtain user group analyze result, comprising:
It obtains and corresponding with preset time period described summarize behavior trace information and described summarize user's generation content；
Summarize described in get behavior trace information and it is described summarize user and generate in content extract keyword message；
Count the frequency of occurrences of the keyword message in the preset time period；
According to the keyword message and the frequency of occurrences corresponding with the keyword message, the user group is obtained
Body analyzes result.
With reference to first aspect, the embodiment of the invention provides the 6th kind of possible embodiments of first aspect, wherein institute
Stating user's ontoanalysis result includes: user activity information, credit level information, wealth horizontal information, business handling channel
Preference information, business handling time preference information, activity participate in enthusiasm information, keyword message and personal influence force information.
With reference to first aspect, the embodiment of the invention provides the 7th kind of possible embodiments of first aspect, wherein root
The potential demand of user is determined according to user's ontoanalysis result, comprising:
Subscriber identity information is generated according to user's ontoanalysis result；
The potential demand of user is determined according to the subscriber identity information.
Second aspect, the embodiment of the present invention also provide a kind of electronic equipment, including memory, processor and are stored in described
On memory and the computer program that can run on the processor, the processor are realized when executing the computer program
The step of above-mentioned first aspect described in any item methods.
The third aspect, the embodiment of the present invention also provide a kind of meter of non-volatile program code that can be performed with processor
Calculation machine readable medium, said program code make the processor execute any the method for first aspect.
The embodiment of the present invention brings following the utility model has the advantages that the line based on user integral provided in an embodiment of the present invention
Upper method of servicing includes: by each business channel, and the essential information, action trail information and user for obtaining user respectively generate
Content；The essential information, the action trail information and the user for summarizing each business channel generate content, obtain
Content is generated to summarizing essential information, summarizing behavior trace information and summarizing user；Summarize essential information, the remittance described in preservation
Head office be trace information and it is described summarize user generate content, so, when the same user multiple business channels carry out electricity consumption
After the handling of business, the business information on different channels is generated respectively, the business information includes: essential information, behavior
Trace information and user generate content, it is described based on the online service method of user integral by each business channel, obtain respectively
The essential information, action trail information and user for taking family generate content, summarize the basic letter of each business channel
Breath, the action trail information and the user generate content, obtain summarizing essential information, summarize behavior trace information and summarize
User generates content, summarize described in preservation essential information, it is described summarize behavior trace information and it is described summarize user and generate content,
The business information that the same user generates respectively on multiple business channels can thus be united, be facilitated subsequent to same
Whole business information of one user are further arranged and are analyzed, and more accurate service is provided for this user, is kept away
Exempt from due to same user the customer service caused by business information generated respectively on multiple business channels is difficult to unite
Therefore the low problem of information utilization alleviates the low technical problem of user service information utilization rate existing in the prior art,
The technical effect for improving user service information utilization rate is reached.
Other features and advantages of the present invention will illustrate in the following description, also, partly become from specification
It obtains it is clear that understand through the implementation of the invention.The objectives and other advantages of the invention are in specification, claims
And specifically noted structure is achieved and obtained in attached drawing.
To enable the above objects, features and advantages of the present invention to be clearer and more comprehensible, preferred embodiment is cited below particularly, and cooperate
Appended attached drawing, is described in detail below.
Detailed description of the invention
It, below will be to specific in order to illustrate more clearly of the specific embodiment of the invention or technical solution in the prior art
Embodiment or attached drawing needed to be used in the description of the prior art be briefly described, it should be apparent that, it is described below
Attached drawing is some embodiments of the present invention, for those of ordinary skill in the art, before not making the creative labor
It puts, is also possible to obtain other drawings based on these drawings.
Fig. 1 is the first flow chart of the online service method provided in an embodiment of the present invention based on user integral；
Fig. 2 is second of flow chart of the online service method provided in an embodiment of the present invention based on user integral；
Fig. 3 is the third flow chart of the online service method provided in an embodiment of the present invention based on user integral；
Fig. 4 is the 4th kind of flow chart of the online service method provided in an embodiment of the present invention based on user integral.
Specific embodiment
In order to make the object, technical scheme and advantages of the embodiment of the invention clearer, below in conjunction with attached drawing to the present invention
Technical solution be clearly and completely described, it is clear that described embodiments are some of the embodiments of the present invention, rather than
Whole embodiments.Based on the embodiments of the present invention, those of ordinary skill in the art are not making creative work premise
Under every other embodiment obtained, shall fall within the protection scope of the present invention.
Currently, with the development of internet technology, electricity consumer does not need to electricity business hall to handle relevant business, electricity consumption
Family can carry out using electric industry in channels such as wechat, palm business hall, online business hall, 95598, online customer service or marketing systems
Business is handled.But with the increase of electricity consumption business handling channel, business information of the user in each channel is more dispersed,
It is difficult to unite.For example, party A-subscriber has handled an electricity consumption business in wechat channel, corresponding first business information is generated,
Online customer service channel has handled another electricity consumption business, generates corresponding second business information.Due to the first business information and
Two business information are generated in different channels respectively, so, the two business information are difficult to unite.Thus, it can not basis
Same user is further arranged and is analyzed in the business information that each channel generates.Therefore, customer service letter is resulted in
The low problem of utilization rate is ceased, this is based on, a kind of online service method based on user integral provided in an embodiment of the present invention can be with
Alleviate the low technical problem of user service information utilization rate existing in the prior art, reaches and improve user service information utilization rate
Technical effect.
For convenient for understanding the present embodiment, first to a kind of based on user integral disclosed in the embodiment of the present invention
Online service method describes in detail, as shown in Figure 1, the online service method based on user integral may include following
Step.
Step S101, by each business channel, the essential information, action trail information and user for obtaining user respectively are produced
Raw content.
Illustratively, the business channel may include: wechat, palm business hall, online business hall, 95598, online visitor
Clothes and marketing system etc..Each business channel is managed with Client handset number for unique identification.
Illustratively, the essential information may include: name, gender, age, ID card No., other perfect instruments
Number, fixed telephone number, address, electricity consumption type information, voltage class information, electricity consumer number and Client handset number etc..
Illustratively, the action trail information can refer to operation behavior note of the user on each business channel
Record, may include: temporal information, location information, user information and operation information.The location information can be IP address letter
Breath, the latitude and longitude coordinates being also possible to where user.The action trail information can be saved in the form of log.The row
For trace information may include: residence time of the user on each business channel, jump out rate, return visit person, new visitor,
Return visit number, return visit are separated by number of days information, the access source of user, access depth, and user accesses each function of business channel
The amount of access situation etc. of frequency and residence time, User Page preference and page residence time and user in different periods.Pass through
Storage to the action trail information of user, can in further detail, the behavioural habits and feature of user are well understood, facilitate
The high conversion page is excavated by enterprise, is easy to implement effective precision marketing, improves business conversion ratio.
Illustratively, it may include the session text that user leaves on each business channel that the user, which generates content,
Originally, message text and speech translation text etc..The user generates content and can save in the form of a file.It illustrates
Bright, message text can be consultation information or calling information of the user in wechat.Message text can be user and push
Graphic message under message information.Session text can be the text envelope that incoming call audio-frequency information of the user to 95598 is converted into
Breath.
Step S102 summarizes the essential information, the action trail information and the use of each business channel
Family generates content, obtains summarizing essential information, summarize behavior trace information and summarizing user generating content.
Illustratively, the essential information for summarizing each business channel, obtains summarizing essential information, may include
Following steps.
Step S301 determines the Client handset number that the essential information in all business channels includes.
Illustratively, the information table comprising the Client handset number in all business channels can be as shown in table 1.
Table 1
| Client handset number |
| 13652222111 |
| 13652222112 |
| 13652222113 |
| 13652222114 |
Step S302 summarizes essential information corresponding with the Client handset number for Client handset number described in each.
Illustratively, the information table after summarizing can be as shown in table 2.
Table 2
| Client handset number | Electricity consumer number | Gender | Age |
| 13652222111 | 0431、0432、0433 | Female | 35 |
| 13652222112 | 0442 | Male | 25 |
| 13652222113 | 0446、0451 | Male | 50 |
| 13652222114 | 0467 | Female | 46 |
Illustratively, a Client handset number can correspond to multiple electricity consumers number, and an electricity consumer number can correspond to multiple
Client handset number.
Step S303 determines cell-phone number electricity consumer according to the electricity consumer number in the Client handset number and the essential information
Number relationship, and save the cell-phone number electricity consumer relationship.
Step S304 determines electricity consumer role, Yi Jibao according to the electricity consumer number and preset user role relation table
Deposit the electricity consumer role.
Illustratively, user role relation table can be as shown in table 3.
Table 3
| 2, electricity consumer head | Role Information |
| 04 | Ordinary user |
| 05 | Manage user |
Illustratively, the information table after determining electricity consumer role can be as shown in table 4.
Table 4
| Electricity consumer number | User role |
| 0431 | Ordinary user |
| 0432 | Ordinary user |
| 0433 | Ordinary user |
| 0442 | Ordinary user |
| 0446 | Ordinary user |
| 0451 | Ordinary user |
| 0467 | Ordinary user |
Illustratively, an electricity consumer number can have multiple user roles.
Step S305 determines electricity consumer permission according to the electricity consumer role and preset role-security relation table, and
Save the electricity consumer permission.
Illustratively, the role-security relation table can be as shown in table 5.
Table 5
| User role | User right |
| Ordinary user | Inquire bill, printed invoice etc. |
| Manage user | Administration authority |
Illustratively, a user role can have multiple user rights.
Step S306, according to the essential information, the cell-phone number electricity consumer relationship, the electricity consumer role and described
Electricity consumer permission obtains described summarizing essential information.
Illustratively, each electricity consumer using electricity consumer number represents a user, and expression is service attribute.
Illustratively, the action trail information for summarizing each business channel, obtains summarizing behavior trace information,
As shown in figure 3, may comprise steps of.
Step S401 determines the electricity consumer number that the action trail information in all business channels includes.
Illustratively, the information table after determining can be as shown in table 6.
Table 6
| Electricity consumer number |
| 0432 |
| 0433 |
| 0442 |
| 0446 |
| 0451 |
Step S402 summarizes the action trail corresponding with the electricity consumer number for electricity consumer number described in each
Information obtains summarizing behavior trace information.
Illustratively, the behavior trace information that summarizes can be as shown in table 7.
Table 7
Illustratively, action trail information i (i=1,2 ..., 11) can be following one of any: user is each described
Residence time on business channel jumps out rate, return visit person, new visitor, pays a return visit number, paying a return visit and be separated by number of days information, user's
Source, access depth are accessed, user accesses the frequency and residence time, User Page preference and the page of each function of business channel
The amount of access situation etc. of residence time and user in different periods.It is illustrated by taking electricity consumer number 0432 as an example, electricity consumer number
The 0432 action trail information on all business channels includes: action trail information 1, action trail information 2 and action trail
Information 3.The time that action trail information 1 occurs occurs earlier than the time that action trail information 2 occurs, action trail information 2
Time is earlier than the time that action trail information 3 occurs.For electricity consumer number described in each, after summarizing with the electricity consumer number
The corresponding action trail information is according to the tactic of time of origin, and the action trail information of time of origin morning comes
Before the action trail information in time of origin evening, the analysis of data is carried out after convenient.
Illustratively, the user for summarizing each business channel generates content, obtains summarizing user's generation content,
As shown in figure 4, may comprise steps of.
Step S501 determines that the user in all business channels generates the electricity consumer number that content includes.
Illustratively, the information table after determining can be as shown in table 8.
Table 8
| Electricity consumer number |
| 0431 |
| 0432 |
| 0433 |
| 0442 |
| 0446 |
Step S502 summarizes the user corresponding with the electricity consumer number and generates for electricity consumer number described in each
Content obtains summarizing user's generation content.
Illustratively, it is described summarize user generate content can be as shown in table 9.
Table 9
| Electricity consumer number | Corresponding user generates content |
| 0431 | User generates content 1, user generates content 2, user generates content 3 |
| 0432 | User generates content 4 |
| 0433 | User generates content 5, user generates content 6 |
| 0442 | User generates content 7, user generates content 8, user generates content 9 |
| 0446 | User generates content 10, user generates content 11 |
Illustratively, user generate content i (i=1,2 ..., 11) can be it is following one of any: session text, message
Text and speech translation text etc..It is illustrated by taking electricity consumer number 0431 as an example, electricity consumer number 0431 is on all business channels
User to generate content include: that user generates content 1, user generates content 2 and user and generates content 3.User generates content 1 and sends out
The raw time generates the time that content 2 occurs earlier than user, and the time that user generates the generation of content 2 generates content 3 earlier than user
The time of generation.For electricity consumer number described in each, in user's generation corresponding with the electricity consumer number after summarizing
Appearance is according to the tactic of time of origin, and the user of time of origin morning generates user's generation that content comes time of origin evening
Before content, the analysis of data is carried out after convenient.
Step S103 summarizes essential information described in preservation, described summarize behavior trace information and described summarize user's generation
Content.
In the embodiment of the present invention, the online service method based on user integral provided in an embodiment of the present invention includes:
By each business channel, the essential information, action trail information and user for obtaining user respectively generate content；Summarize each institute
The essential information, the action trail information and the user for stating business channel generate content, obtain summarizing essential information,
Summarize behavior trace information and summarize user and generates content；Summarize essential information described in preservation, described summarize behavior trace information
With it is described summarize user generate content, so, when the same user multiple business channels carry out after handling of electricity consumption business, point
It Sheng Cheng not include: that essential information, action trail information and user produce in the business information on different channels, the business information
Raw content, it is described based on the online service method of user integral by each business channel, respectively the essential information of acquisition user,
Action trail information and user generate content, summarize the essential information, the action trail letter of each business channel
Breath and the user generate content, obtain summarizing essential information, summarize behavior trace information and summarizing user generating content, save
It is described summarize essential information, it is described summarize behavior trace information and it is described summarize user generate content, thus can be same
The business information that a user generates respectively on multiple business channels is united, and subsequent whole industry to the same user are facilitated
Business information is further arranged and is analyzed, and more accurate service is provided for this user, avoids existing due to same user
The business information generated respectively on multiple business channels is difficult to that user service information utilization rate caused by uniting is low to ask
Topic, therefore, alleviates the low technical problem of user service information utilization rate existing in the prior art, has reached raising user's industry
The technical effect of business information utilization.
In another embodiment of the present invention, as shown in Fig. 2, the online service method based on user integral can be with
Include the following steps.
Step S201, to it is described summarize essential information, it is described summarize behavior trace information and it is described summarize user generate in
Appearance is analyzed, and obtains user's ontoanalysis result and user group analyzes result.
Illustratively, user's ontoanalysis result may include: user activity information, credit level information, wealth
Rich horizontal information, business handling channel preference information, business handling time preference information, activity participate in enthusiasm information, key
Word information and personal influence force information.
Illustratively, to it is described summarize behavior trace information and it is described summarize user generate content analyze, used
Family population analysis is as a result, may comprise steps of.
Step S601 is obtained and corresponding with preset time period described summarized behavior trace information and described summarize user and generate
Content.
Illustratively, the preset time period can be set on January 1st, 2018 on 2 1st, 2018.Due to each
User described in action trail information and each described in item generate content be all include time of origin information, so, with preset
Period it is corresponding it is described summarize behavior trace information and it is described summarize user generate content can be as shown in table 10.
Table 10
| Electricity consumer number | Information corresponding with preset time period |
| 0432 | Action trail information 2, action trail information 3, user generate content 4 |
| 0433 | Action trail information 4, user generate content 6 |
| 0442 | Action trail information 6, user generate content 8, user generates content 9 |
| 0446 | Action trail information 9, user generate content 10 |
Illustratively, action trail information 2, action trail information 3, user generate content 4, action trail information 4, user
It generates in content 6, action trail information 6, user's generation content 8, user's generation content 9, action trail information 9 and user's generation
The time of origin information of appearance 10 was respectively positioned in preset time period on January 1st, 2018 on 2 1st, 2018.
Step S602, summarize described in get behavior trace information and it is described summarize user and generate to extract in content close
Key word information.
Illustratively, keyword message may include: user preference business channel information, short message verification code time-out and payment
It sends a telegram here afterwards slow etc..
Step S603 counts the frequency of occurrences of the keyword message in the preset time period.
Illustratively, the information table after statistics can be as shown in table 11.
Table 11
Step S604 is obtained according to the keyword message and the frequency of occurrences corresponding with the keyword message
The user group analyzes result.
Illustratively, the corresponding keyword message of the frequency of occurrences with peak be exactly user group most concerned about,
The thing most taken notice of.Enterprise it is appropriate handle user group well most concerned about, the most thing taken notice of, so that it may obtain higher user
Satisfaction.
Step S202, according to user's ontoanalysis result and user group analysis as a result, determining that user's is latent
In demand.
Illustratively, the potential demand that user is determined according to user's ontoanalysis result, may comprise steps of.
Step S701 generates subscriber identity information according to user's ontoanalysis result.
Illustratively, user's ontoanalysis result may include: user activity information, credit level information, wealth
Rich horizontal information, business handling channel preference information, business handling time preference information, activity participate in enthusiasm information, key
Word information and personal influence force information etc..
Illustratively, the subscriber identity information may include: young woman, female middle-aged, old women, young male
Property, middle-aged male, elderly men, young trend user and married mother etc..
Step S702 determines the potential demand of user according to the subscriber identity information.
Illustratively, in user query bill or system push bill, can according to the potential demand of user, for
Family pushes product advertising corresponding with potential demand or product links.For example, when determining that subscriber identity information is young
When women, beauty skin care product can be pushed for user in user query bill or system push bill.When determining user
When identity information is married mother, mother and baby's product can be pushed for user in user query bill or system push bill.
In another embodiment of the present invention, it is situated between in detail to a kind of electronic equipment disclosed in the embodiment of the present invention
It continues, including memory, processor and is stored in the computer program that can be run on the memory and on the processor, institute
State the step of realizing above-described embodiment described in any item methods when processor executes the computer program.
In another embodiment of the present invention, to disclosed in the embodiment of the present invention it is a kind of with processor can be performed it is non-
The computer-readable medium of volatile program code describes in detail, and said program code makes the processor execute above-mentioned reality
Apply any the method for example.
Unless specifically stated otherwise, the opposite step of the component and step that otherwise illustrate in these embodiments, digital table
It is not limit the scope of the invention up to formula and numerical value.
The technical effect and preceding method embodiment phase of device provided by the embodiment of the present invention, realization principle and generation
Together, to briefly describe, Installation practice part does not refer to place, can refer to corresponding contents in preceding method embodiment.
It is apparent to those skilled in the art that for convenience and simplicity of description, the system of foregoing description
It with the specific work process of device, can refer to corresponding processes in the foregoing method embodiment, details are not described herein.
In all examples being illustrated and described herein, any occurrence should be construed as merely illustratively, without
It is as limitation, therefore, other examples of exemplary embodiment can have different values.
It should also be noted that similar label and letter indicate similar terms in following attached drawing, therefore, once a certain Xiang Yi
It is defined in a attached drawing, does not then need that it is further defined and explained in subsequent attached drawing.
The flow chart and block diagram in the drawings show the system of multiple embodiments according to the present invention, method and computer journeys
The architecture, function and operation in the cards of sequence product.In this regard, each box in flowchart or block diagram can generation
A part of one module, section or code of table, a part of the module, section or code include one or more use
The executable instruction of the logic function as defined in realizing.It should also be noted that in some implementations as replacements, being marked in box
The function of note can also occur in a different order than that indicated in the drawings.For example, two continuous boxes can actually base
Originally it is performed in parallel, they can also be executed in the opposite order sometimes, and this depends on the function involved.It is also noted that
It is the combination of each box in block diagram and or flow chart and the box in block diagram and or flow chart, can uses and execute rule
The dedicated hardware based system of fixed function or movement is realized, or can use the group of specialized hardware and computer instruction
It closes to realize.
In addition, in the description of the embodiment of the present invention unless specifically defined or limited otherwise, term " installation ", " phase
Even ", " connection " shall be understood in a broad sense, for example, it may be being fixedly connected, may be a detachable connection, or be integrally connected；It can
To be mechanical connection, it is also possible to be electrically connected；It can be directly connected, can also can be indirectly connected through an intermediary
Connection inside two elements.For the ordinary skill in the art, above-mentioned term can be understood at this with concrete condition
Concrete meaning in invention.
In the description of the present invention, it should be noted that term " center ", "upper", "lower", "left", "right", "vertical",
The orientation or positional relationship of the instructions such as "horizontal", "inner", "outside" be based on the orientation or positional relationship shown in the drawings, merely to
Convenient for description the present invention and simplify description, rather than the device or element of indication or suggestion meaning must have a particular orientation,
It is constructed and operated in a specific orientation, therefore is not considered as limiting the invention.In addition, term " first ", " second ",
" third " is used for descriptive purposes only and cannot be understood as indicating or suggesting relative importance.
The computer program product of the online service method based on user integral is carried out provided by the embodiment of the present invention, is wrapped
The computer readable storage medium for storing the executable non-volatile program code of processor is included, what said program code included
Instruction can be used for executing previous methods method as described in the examples, and specific implementation can be found in embodiment of the method, no longer superfluous herein
It states.
It is apparent to those skilled in the art that for convenience and simplicity of description, the system of foregoing description,
The specific work process of device and unit, can refer to corresponding processes in the foregoing method embodiment, and details are not described herein.
In several embodiments provided herein, it should be understood that disclosed systems, devices and methods, it can be with
It realizes by another way.The apparatus embodiments described above are merely exemplary, for example, the division of the unit,
Only a kind of logical function partition, there may be another division manner in actual implementation, in another example, multiple units or components can
To combine or be desirably integrated into another system, or some features can be ignored or not executed.Another point, it is shown or beg for
The mutual coupling, direct-coupling or communication connection of opinion can be through some communication interfaces, device or unit it is indirect
Coupling or communication connection can be electrical property, mechanical or other forms.
The unit as illustrated by the separation member may or may not be physically separated, aobvious as unit
The component shown may or may not be physical unit, it can and it is in one place, or may be distributed over multiple
In network unit.It can select some or all of unit therein according to the actual needs to realize the mesh of this embodiment scheme
's.
It, can also be in addition, the functional units in various embodiments of the present invention may be integrated into one processing unit
It is that each unit physically exists alone, can also be integrated in one unit with two or more units.
It, can be with if the function is realized in the form of SFU software functional unit and when sold or used as an independent product
It is stored in the executable non-volatile computer-readable storage medium of a processor.Based on this understanding, of the invention
Technical solution substantially the part of the part that contributes to existing technology or the technical solution can be with software in other words
The form of product embodies, which is stored in a storage medium, including some instructions use so that
One computer equipment (can be personal computer, server or the network equipment etc.) executes each embodiment institute of the present invention
State all or part of the steps of method.And storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (ROM, Read-
Only Memory), random access memory (RAM, Random Access Memory), magnetic or disk etc. are various can be with
Store the medium of program code.
Finally, it should be noted that embodiment described above, only a specific embodiment of the invention, to illustrate the present invention
Technical solution, rather than its limitations, scope of protection of the present invention is not limited thereto, although with reference to the foregoing embodiments to this hair
It is bright to be described in detail, those skilled in the art should understand that: anyone skilled in the art
In the technical scope disclosed by the present invention, it can still modify to technical solution documented by previous embodiment or can be light
It is readily conceivable that variation or equivalent replacement of some of the technical features；And these modifications, variation or replacement, do not make
The essence of corresponding technical solution is detached from the spirit and scope of technical solution of the embodiment of the present invention, should all cover in protection of the invention
Within the scope of.Therefore, the protection scope of the present invention shall be subject to the protection scope of the claims.
Claims (10)
1. a kind of online service method based on user integral characterized by comprising
By each business channel, the essential information, action trail information and user for obtaining user respectively generate content；
The essential information, the action trail information and the user for summarizing each business channel generate content, obtain
Content is generated to summarizing essential information, summarizing behavior trace information and summarizing user；
Summarize described in preservation essential information, it is described summarize behavior trace information and it is described summarize user generate content.
2. the online service method according to claim 1 based on user integral, which is characterized in that further include:
To it is described summarize essential information, it is described summarize behavior trace information and it is described summarize user generate content analyze, obtain
Result is analyzed to user's ontoanalysis result and user group；
According to user's ontoanalysis result and user group analysis as a result, determining the potential demand of user.
3. the online service method according to claim 2 based on user integral, which is characterized in that summarize each industry
The essential information of business channel, obtains summarizing essential information, comprising:
Determine the Client handset number that the essential information in all business channels includes；
For Client handset number described in each, summarize essential information corresponding with the Client handset number；
Cell-phone number electricity consumer relationship, Yi Jibao are determined according to the electricity consumer number in the Client handset number and the essential information
Deposit the cell-phone number electricity consumer relationship；
Electricity consumer role is determined according to the electricity consumer number and preset user role relation table, and saves the electricity consumer angle
Color；
Electricity consumer permission is determined according to the electricity consumer role and preset role-security relation table, and saves the electricity consumer
Permission；
According to the essential information, the cell-phone number electricity consumer relationship, the electricity consumer role and the electricity consumer permission, obtain
Summarize essential information to described.
4. the online service method according to claim 3 based on user integral, which is characterized in that summarize each industry
The action trail information of business channel, obtains summarizing behavior trace information, comprising:
Determine the electricity consumer number that the action trail information in all business channels includes；
For electricity consumer number described in each, summarizes the action trail information corresponding with the electricity consumer number, summarized
Action trail information.
5. the online service method according to claim 4 based on user integral, which is characterized in that summarize each industry
The user of business channel generates content, obtains summarizing user's generation content, comprising:
Determine that the user in all business channels generates the electricity consumer number that content includes；
For electricity consumer number described in each, summarizes the user corresponding with the electricity consumer number and generate content, summarized
User generates content.
6. the online service method according to claim 5 based on user integral, which is characterized in that summarize behavior to described
Trace information and the user's generation content that summarizes are analyzed, and are obtained user group and are analyzed result, comprising:
It obtains and corresponding with preset time period described summarize behavior trace information and described summarize user's generation content；
Summarize described in get behavior trace information and it is described summarize user and generate in content extract keyword message；
Count the frequency of occurrences of the keyword message in the preset time period；
According to the keyword message and the frequency of occurrences corresponding with the keyword message, the user group point is obtained
Analyse result.
7. the online service method according to claim 6 based on user integral, which is characterized in that user's individual point
Analysing result includes: user activity information, credit level information, wealth horizontal information, business handling channel preference information, business
Handle time preference's information, activity participates in enthusiasm information, keyword message and personal influence force information.
8. the online service method according to claim 7 based on user integral, which is characterized in that according to the user
Body analysis result determines the potential demand of user, comprising:
Subscriber identity information is generated according to user's ontoanalysis result；
The potential demand of user is determined according to the subscriber identity information.
9. a kind of electronic equipment, including memory, processor and it is stored on the memory and can transports on the processor
Capable computer program, which is characterized in that the processor realizes the claims 1 to 8 when executing the computer program
The step of described in any item methods.
10. a kind of computer-readable medium for the non-volatile program code that can be performed with processor, which is characterized in that described
Program code makes the processor execute described any the method for claim 1-8.
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Application publication date: 20190924 |