CN110232562B - Order and e-mail correlation method, ERP system and computer equipment - Google Patents
Order and e-mail correlation method, ERP system and computer equipment Download PDFInfo
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Abstract
The invention relates to the field of computer technology and computer network, in particular to an order and e-mail correlation method, an ERP system and computer equipment, wherein the method comprises the following steps: when the system server side receives the e-mail to be sent, a Message-ID containing an order number is generated in the e-mail; adding the order number and the Message-ID into an order and mail association table for binding; when the system server receives the E-mail replied by the customer, the order number in the Message-ID field and the referencefield of the replied E-mail is extracted, and the order number and the Message-ID field of the replied E-mail are updated to an order and mail association table. According to the method, the order can be associated with the incoming and outgoing mails of the user and the customer, the user can check the incoming and outgoing mails of the customer on the order page of the system and can check the order associated with the mails when checking the mails, and the working efficiency is improved.
Description
Technical Field
The invention relates to the field of computer technology and computer networks, in particular to an order and e-mail association method, an ERP system and computer equipment.
Background
With the advancement of science and technology, more and more enterprises use systems with order management functions to modify and follow up orders, and e-mail is a communication method for providing information exchange by electronic means, and is the most widely used service of the internet. The existing system with the order management function and the existing electronic mail system are often independent when applied, although the sent electronic mail can be edited in the system with the order management function, the sent electronic mail cannot be associated with the order, the received reply mail of the client and the sent reply mail of the client cannot be associated with the order, the related order cannot be directly checked and modified when the electronic mail is utilized in the system with the order management function to communicate with the outside of the enterprise to solve the problem related to the order, and the electronic mail related to the order cannot be directly found when the order is checked.
Disclosure of Invention
Based on the above problem, the present invention provides a method for associating an order with an email, comprising:
the system server receives electronic mail information submitted by a order management system client, wherein the electronic mail information comprises a first electronic mail and an order number, generates a first Message-ID field containing the order number and adds the first Message-ID field into the first electronic mail, and the system server binds the order with the first electronic mail according to the first Message-ID field and the order number;
the system server receives a second e-mail replied by the customer to the first e-mail, extracts the second Message-ID field in the second e-mail and the order number in the refer field in the second e-mail, binds the second e-mail with the order according to the second Message-ID field and the order number, and is a system with an order management function.
The method binds the order with the first e-mail sent by the system to the user and the second e-mail sent by the client received by the system, so that the user of the system can check the e-mail related to the order page of the system, and can check the order related to the e-mail when the user checks the e-mail in the system, thereby improving the working efficiency of the user of the system.
Furthermore, the system server receives a third e-mail replied by the system client to the second e-mail, extracts the order number in the References field of the second e-mail, generates a third Message-ID field containing the order number, adds the third Message-ID field into the third e-mail, and binds the third e-mail with the order according to the third Message-ID field and the order number. The method realizes the association between the order and the third e-mail replied by the system to the second e-mail, and further improves the working efficiency of the user.
Further, the first Message-ID field includes an order number, a first timestamp, a first random number, and a domain name, and the second Message-ID field is generated by the email server of the client when sending the second email.
Further, the generating, by the system server, the first Message-ID field includes: the system server randomly generates a first random code, generates a first timestamp according to the time when the system client creates the first email, extracts an order number, extracts a domain name of an email address of a sender, and splices the first random code, the first timestamp, the order number and the domain name to generate a first Message-ID field.
Further, the binding the order and the first e-mail by the system server comprises:
and the system server adds the order number and the first Message-ID field into an order and mail association table in a database of the system server, and generates an association record of the order and the first electronic mail.
Further, the binding the second e-mail with the order by the system server includes: and the system server side updates the order number and the second Message-ID field into an association table of the order and the mail to generate an association record of the order and the second electronic mail.
Further, the third Message-ID field includes an order number, a third timestamp, a third random code, and a domain name, and the generating of the third Message-ID field by the system server includes: the system server randomly generates a third random code, generates a third timestamp according to the time when the system client creates the third email, extracts the domain name of the email address of the sender, extracts the order number of the refer fields of the second email, and splices the third random code, the timestamp, the domain name and the order number to generate a third Message-ID field.
Further, the binding the order with the third e-mail by the system server includes: and the system server side updates the order number and the third Message-ID field into an association table of the order and the mail, and generates an association record of the order and the third e-mail.
An ERP system uses the association method of the order and the e-mail when receiving or sending the e-mail. By using the association method of the order and the e-mail in the ERP system, a user of the ERP system can check the e-mail related to the order on an order page in an ERP client, and the user of the ERP system can check the order associated with the e-mail when checking the e-mail on the ERP client, so that the working efficiency is greatly improved.
A computer device, an ERP system applying the method for associating the use order with the e-mail.
According to the order and email association method, the ERP system and the computer equipment, the first Message-ID containing the order number is added to the sent first email to realize the association of the order and the email, the incoming and outgoing emails of the system user and the customer related to the order can be clearly known when the order is checked in the system, the order related to the email can also be known when the email is checked in the system, and the working efficiency of the system user is greatly improved.
Drawings
FIG. 1 shows a flow chart when a system server sends a first e-mail;
FIG. 2 is a diagram showing steps taken by the system server to generate a first Message-ID field;
FIG. 3 shows a flow chart when the system server receives the second e-mail;
fig. 4 shows a flow chart when the system server sends the third e-mail.
Detailed Description
In order to make the aforementioned objects, features and advantages of the present invention comprehensible, embodiments accompanied with figures are described in detail below. In the following description, numerous specific details are set forth in order to provide a thorough understanding of the present invention. This invention may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein, but rather should be construed as broadly as the present invention is capable of modification in various respects, all without departing from the spirit and scope of the present invention.
Unless defined otherwise, all technical and scientific terms used herein have the same meaning as commonly understood by one of ordinary skill in the art to which this invention belongs. The terms "first", "second" and "third" used herein in the claims and the description of the present invention are for convenience of distinction and have no special meaning, and are not intended to limit the present invention. The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The following describes a method for associating an order with an email in detail according to the drawings. It should be noted that the system in the present invention is a system having an order management function.
The method for associating the order with the e-mail comprises the following steps: the system server receives electronic mail information submitted by a system client, wherein the electronic mail information comprises a first electronic mail and an order number, generates a first Message-ID field containing the order number and adds the first Message-ID field into the first electronic mail, and the system server binds the order with the first electronic mail according to the first Message-ID field and the order number;
the system server receives a second e-mail replied by the customer to the first e-mail, extracts a second Message-ID field in the second e-mail and an order number in a refer field in the second e-mail, and binds the second e-mail with the order according to the second Message-ID field and the order number.
Specifically, the method for associating the order with the e-mail provided by the invention comprises the following steps:
step S1: the system server receives electronic mail information submitted by the system client, wherein the electronic mail information comprises a first electronic mail and an order number, the system server generates a first Message-ID field containing the order number and adds the first Message-ID field into the first electronic mail, and the system server binds the order with the first electronic mail according to the first Message-ID field and the order number. Step S1 enables the association of the order with the first email. It should be noted that the first e-mail in the present invention is an original e-mail created by a user at a system client, that is, the first e-mail is not a mail formed by replying to other e-mails.
Step S2, the system service end binds the received second e-mail replied by the customer to the first e-mail with the order number, namely the system service end receives the second e-mail replied by the customer to the first e-mail, the system service end extracts the second Message-ID field in the second e-mail and the order number in the refer field in the second e-mail, and the system service end binds the second e-mail with the order according to the second Message-ID field and the order number. Step S2 enables the association of the order with the second e-mail. Specifically, the system server can extract the order number in the References field in the second e-mail because the second e-mail is an e-mail for replying to the first e-mail, so that the second e-mail has a References field including a first Message-ID field, and in step S1, the first Message-ID field includes the order number. The referencefields in the second email are automatically generated in the customer's email server.
As shown in fig. 1, fig. 1 shows a flow chart when a system server sends a first email. Step S1 is specifically described below with reference to fig. 1.
The system comprises a system client and a system server, wherein the system client is used for displaying data and is a window for interaction between a user and the system server, the client runs in a browser, the system server is a background application program of the system and runs on a physical carrier server, and the e-mail and order binding process in the invention is mainly carried out at the system server.
Step S101, the system client side submits the E-mail information to the system server side.
Specifically, a user of the system clicks an option of creating an email on an order page of the system client to create a first email, and it should be noted that the first email is an original email created by the system client for the first time, that is, the first email is not an email formed by replying to other emails. After the user edits the first e-mail, the user clicks the sending option, and the system client will automatically submit the first e-mail and the order number of the order related to the first e-mail to the system server as the e-mail information.
If the user of the system creates the first e-mail outside the order page, when the first e-mail has an order related to the first e-mail, the user is required to manually input an order number, and the first e-mail and the order number are submitted to a system server as e-mail information. Through the steps, no matter whether the user creates the first e-mail on the order page or not, as long as the first e-mail has the order number related to the first e-mail, the system server can receive the first e-mail and the order number, so that the order and the e-mail can be bound according to the order number.
Step S102, whether the order number exists in the E-mail information is verified, if not, step S103 is executed, and if yes, step S104 is executed;
step S103, the system server sends the first e-mail to the e-mail server of the sender. The email server of the sender sends the email to the email server of the receiver appointed by the first email, and the step is a general step of sending the email and is not described in detail herein.
Step S104, the system server generates a first Message-ID field containing the order number. The Message-ID fields are globally unique identification fields of the e-mails, each e-mail only has one unique Message-ID field, and the first Message-ID field in the invention is generated by a system server in a self-defined mode.
In an embodiment, the content of the first Message-ID field is customizable, the first Message-ID field comprising, in addition to the order number, a first timestamp, a first random encoding, a domain name. As shown in fig. 2, the method for generating the first Message-ID field containing the order number by the system server may include the following steps:
step S1041: and the system server extracts the order number and the domain name.
The order number is an order number in the email message submitted by the system client, the domain name refers to a domain name of an email address of the sender, for example, the email address of the sender, namely a system user submitting the email at the system client, is 1111111@163.com, the domain name is 163.com, a mail header of the first email contains the email address of the sender, and the system server can extract the domain name in the email address of the sender and the order number in the email message by using a regular expression. Regular expressions, also known as regular expressions, are generally used to extract or verify character strings, and since extracting character strings using regular expressions is a common method used by those skilled in the art, it is not described herein in more detail.
Step S1042, the system server generates a first timestamp and a first random code.
The first timestamp is a timestamp acquired by the system server when the system client creates the first e-mail, namely the total seconds from 0 minutes to 0 seconds of the time of creating the first e-mail at 0 point 0 in 01 month 0 in 1970 of greenwich mean time, and the first random code is a 5-bit code randomly generated by the system server.
Step S1043: and the order system server side splices the order number, the domain name, the first timestamp and the first random code to generate a first Message-ID field.
Optionally, the format of the first Message-ID field is defined as < timestamp-random number-order number @ domain name >. Of course, other formats may be defined, and the format of the first Message-ID field is not limited in the present invention. The method comprises the steps that an order number, a domain name, a first random code and a first timestamp are spliced by a system server according to a format of a defined first Message-ID field to form a complete first Message-ID field, a character string splicing technology is adopted for splicing the order number, the domain name, the first random code and the first timestamp, the existing character string splicing technology is quite mature, and the character string splicing technology comprises methods of java character string splicing, C language character string splicing and the like.
Step S105, the system server binds the order with the first e-mail according to the order number and the first Message-ID field.
Specifically, in an embodiment, the binding method includes: and the system server adds the order number and the generated first Message-ID field to an order and mail association table in a database of the system server, and stores the first e-mail in an e-mail content table in the database, thereby generating an association record of the order and the first e-mail in the database. The order number and the first Message-ID are added into an order and mail association table of a system server to generate an association record of the order and the first e-mail, a user can view the first e-mail associated with the order on an order page of a system client, specifically, the order page of the system client has a related mail viewing option, when the user clicks the related mail viewing option, the system server inquires all Message-IDs corresponding to the order number in the order and mail association table according to the order number of the order, inquires out the e-mail corresponding to the Message-ID by using the inquired Message-ID in an e-mail content table, and returns an inquiry result to the system client, and the system user can view all e-mails associated with the current order in the system client. The e-mail content table is used for storing e-mails, and the e-mails are stored in the e-mail content table whenever the e-mails enter the system or the e-mails are sent out from the system.
S106, the system service terminal adds the first Message-ID into the first e-mail and sends the first e-mail to the e-mail service terminal of the sender.
The e-mail server refers to an application program which runs in the background and is responsible for sending and receiving mails, and is usually an application program such as Postfix, Sendmail, and Qmail; when the e-mail server receives the e-mail, the e-mail server compiles the e-mail information once, verifies whether the mail header of the e-mail contains a Message-ID field in the compiling process, automatically generates the Message-ID field if the mail header does not contain the Message-ID field, and compiles all the information of the e-mail into a complete file and sends the complete file to the e-mail server of the receiver. The step of verifying whether the Message-ID field exists at the e-mail service end of the sender ensures that the e-mail sent from the e-mail service end always contains the Message-ID field.
Referring to fig. 3, fig. 3 shows a flow chart of the system of the present invention receiving the second e-mail.
Step S2 is specifically described below with reference to fig. 3.
S201, a system server receives a second e-mail;
s202, verifying whether the second e-mail is an e-mail replied by the customer to the first e-mail, if not, executing a step S203, and if so, executing a step S204;
specifically, the verification method comprises the following steps: it is verified whether the refer field of the second e-mail has an order number. Optionally, the regular expression is used to verify whether the orders number exists in the referencefields of the second e-mail. And when the order number does not exist in the referencefields in the second electronic mail, or the referencefields do not exist in the second electronic mail, the second electronic mail is a common electronic mail.
The referencefields are used for the determination because they identify the Message-ID information of the original e-mail associated with the current e-mail. That is, when the order number exists in the second electronic mail, it is determined that the second electronic mail is an electronic mail to which the first electronic mail is replied.
It should be noted that the second e-mail in the present invention may also be an e-mail formed by the customer through multiple replies to the first e-mail. Specifically, the user edits an email as P1 at the system client, the user sends P1 to client B, B replies to P1 to form email P2 to a, a replies to P2 to form email P3 to B, and B replies to P3 to form email P4 to a. In the above example, it should be noted that even though P3 and P4 are formed after P1 is forwarded or replied multiple times, the References fields in P3 and P4 will certainly contain the Message-ID field of P1. That is, the Message-ID field in the refer field in the last email contains the Message-ID field of the original email, regardless of how many replies have passed. Since the second e-mail in the present invention is sent by the client to the system user, P4 and P2 in the above example correspond to the second e-mail in the present invention, and the second e-mail sent by the client is a reply mail to the first e-mail, so the refer fields including the first Message-ID field are generated at the e-mail server of the client.
S203, the system server stores the second e-mail in a mail content table;
s204, the system server side extracts the order number and the second Message-ID in the Reference field of the second e-mail;
the second Message-ID field is generated by the email server of the client when sending the second email and is added to the second email in the format of < custom @ address >, and the custom content is set by the email server itself.
Specifically, the system server uses a regular expression to extract the order number and the second Message-ID field in the referencefields in the second e-mails, the regular expression is also called a regular expression, the regular expression is usually used to extract the character strings or verify the character strings, the referencefields and the Message-ID fields in the invention can be regarded as a character string, the system server uses the regular expression to extract a part of or all of the content of the character string, and since extracting the character string using the regular expression is a means commonly used by those skilled in the art, excessive description is not performed here.
S205, the system server side updates the extracted order number and the second Message-ID field of the second e-mail into an order and mail association table, and generates an association record of the order and the second e-mail. The order-to-mail correlation table is a correlation table of the order number of the order and the Message-ID of the electronic mail. The order and mail association table is composed of a plurality of association records, each association record is a record of an order number and a Message-ID associated with the order number, a plurality of Message-IDs corresponding to the order numbers may exist in one order number, and only one corresponding order number exists in one Message-ID.
S206, the system server stores the second e-mail in the mail content table.
According to the above process, the system associates the order with the second email sent by the customer. When the user views the order, the user can see the e-mail returned by the client related to the order, so that the working efficiency is improved.
In another embodiment, the method for associating an order with an email according to the present invention, based on the above embodiment, further includes a method for associating a third email with the order when the user sends the third email through the system, where the third email in the present invention represents an email replied to the second email, and is specifically described with reference to fig. 4:
s301: verifying whether the refer fields in the second e-mail have order numbers, if not, executing step S305, and if so, executing step S302;
the verification method is performed by using a regular expression, and is the same as the verification method in step S204, and is not described herein again.
S302: if yes, extracting the order number of the referencefields of the second e-mail;
specifically, the order number is extracted by using a regular expression, and the extraction method is the same as that in the above embodiment.
S303: the system server generates a third Message-ID field containing the order number;
specifically, the third Message-ID field includes an order number, a third timestamp, a third random code, and a domain name, and the system server concatenates the generated third timestamp, the third random code, the extracted domain name, and the order number according to a certain frame by using a string concatenation technique, where the method of generating the third timestamp and the third random code is the method of extracting the domain name and the order number, and the string concatenation method is the same as that in the above embodiments, and therefore is not described again.
S304: and updating the third Message-ID field and the extracted order number into an order and mail association table, and generating an association record of the order and the third e-mail.
S305: and sending the third e-mail to the e-mail service end of the sender and storing the third e-mail in the e-mail content table.
In summary, through the above process, the order is not only associated with the original email sent by the system, but also associated with the second email received by the system and replied by the client to the original email sent by the system, and the order is associated with the third email sent by the system and replied to the second email. When the system client displays the order, the system client can click and view related mail options, the system server inquires all Message-IDs (Message-IDs) which are recorded in an order and mail association table and are associated with the order number in a database through the order number, all the inquired Message-IDs are sent to an electronic mail content table, all electronic mails corresponding to the Message-IDs are inquired, the inquiry result is returned to the system client, and the system user can check all mail contents associated with the current order.
Similarly, when the user uses the system client to check the e-mail, the user can click and check the related order options, the system server inquires the order number corresponding to the Message-ID in the order and mail association table according to the Message-ID of the checked e-mail, and calls the corresponding order in the system client by using the inquired order number.
By the method, the system can associate the incoming and outgoing mails of the system user and the customer with the system order, so that the user can check the relevant e-mails by one key on the order page and can check the relevant orders by one key on the e-mail page, and the working efficiency of the system user is greatly improved.
The invention also comprises an ERP system adopting the correlation method of the order and the e-mail and computer equipment applying the ERP system adopting the correlation method of the order and the e-mail, and because the correlation method of the order and the e-mail is described in detail above, redundant description is not repeated.
The above-mentioned embodiments only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application.
Claims (10)
1. A method for associating an order with an email, comprising:
the system server receives electronic mail information submitted by a system client, wherein the electronic mail information comprises a first electronic mail and an order number;
the system server generates a first Message-ID field containing the order number, and adds the first Message-ID field into the first e-mail, wherein the first Message-ID field comprises the order number, a first timestamp, a first random code and a domain name;
the system server binds the first e-mail with the order according to the first Message-ID field and the order number;
the system server receives a second e-mail replied by a customer to the first e-mail, extracts a second Message-ID field in the second e-mail and the order number in a refer field in the second e-mail, and binds the second e-mail with the order according to the second Message-ID field and the order number;
the system is a system with an order management function.
2. The method of associating an order with an email as recited in claim 1, further comprising:
the system server receives a third e-mail replied by the system client to the second e-mail, extracts the order number in the References field of the second e-mail, generates a third Message-ID field containing the order number, adds the third Message-ID field into the third e-mail, and binds the third e-mail with the order according to the third Message-ID field and the order number.
3. The method as claimed in claim 2, wherein said second Message-ID field is generated by the customer's e-mail server when sending said second e-mail.
4. The method as claimed in claim 3, wherein the step of the system server generating the first Message-ID field comprises:
the system server randomly generates the first random code;
the system server generates the first timestamp according to the time when the system client creates the first email;
the system server side extracts the order number;
the system server side extracts the domain name of the email address of the sender;
and the system server side splices the first random code, the first timestamp, the order number and the domain name to generate the first Message-ID field.
5. The method as claimed in claim 4, wherein the binding the order with the first e-mail by the system server comprises:
and the system server adds the order number and the first Message-ID field to an order and mail association table in a database of the system server to generate an association record of the order and the first electronic mail.
6. The method as claimed in claim 5, wherein the binding the second e-mail with the order by the system server comprises:
and the system server side updates the order number and the second Message-ID field into the association table of the order and the mail to generate an association record of the order and the second electronic mail.
7. The method as claimed in claim 3, wherein the step of the system server generating the third Message-ID field comprises:
the third Message-ID field comprises the order number, a third random code, a third timestamp, and the domain name;
the system server randomly generates the third random code;
the system server generates the third timestamp according to the time when the system client creates the third email;
the system server side extracts the domain name of the email address of the sender;
the system server side extracts the order number of the referencefields of the second e-mail;
and the system server side splices the third random code, the third timestamp, the domain name and the order number to generate a third Message-ID field.
8. The method as claimed in claim 7, wherein the step of binding the order with the third e-mail by the system server comprises: and the system server side updates the order number and the third Message-ID field into the association table of the order and the mail to generate an association record of the order and the third e-mail.
9. An ERP system, characterized in that the ERP system uses the association method of orders and emails according to any one of claims 1 to 8 when receiving or sending emails.
10. A computer device characterized in that the computer device applies the ERP system according to claim 9.
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|---|---|---|---|---|
| CN111478848A (en) * | 2020-03-27 | 2020-07-31 | 携程计算机技术（上海）有限公司 | Method and system for processing returned mails, electronic equipment and storage medium |
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| CN110232562A (en) | 2019-09-13 |
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