CN110211689B - Psychological consultation intelligent robot - Google Patents
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Abstract
The invention relates to the field of intelligent robots, in particular to an intelligent robot system and method for psychological consultation, psychological counseling and psychological treatment. The invention is composed of a wake-up and end recognition system 1, a virtual consultant role system 2, a user interaction system 3, a consultation description and consultation time setting system 4, a satisfaction degree and evaluation system 16, a user illness state trend judging and analyzing system 17, a co-condition mode system 18, a searching system 19, a psychological consultant manpower auxiliary system 20, a consultation main system A and a consultation auxiliary system B. The intelligent experience of the robot can be improved, the intelligent robot has psychological consultation professionality and user satisfaction, and is suitable for business.
Description
Technical Field
The invention relates to the field of intelligent robots, in particular to an intelligent robot system and method for psychological consultation, psychological counseling and psychological treatment.
Background
In the life of a person, the person is not affected by inheritance and environment at any time. Therefore, various problems are always encountered at various stages of life, and when internal and external pathogenic factors act on a person to cause brain dysfunction, the integrity of the brain function of the person and the uniformity of individuals and external environments are destroyed, and psychological diseases are caused.
When psychological diseases are generated, psychological treatment of psychological doctors is usually required, but in the actual situation, the number of psychological doctors is far from enough, and the team of psychological doctors has the problems of poor professional quality, high consultation cost and the like, so that many psychological disease patients do not want to visit a doctor, do not trust the doctor, and pay high consultation cost, and finally a large number of patients cannot be treated timely and effectively, therefore, the system and the method for psychological consultation robots are provided to serve the patients by combining the existing computer and software technology, communication technology and artificial intelligence technology, and are particularly necessary.
Disclosure of Invention
In view of the defects of the prior art of robots, the invention provides a system and a method for psychological consultation of robots, which improve the intelligent experience of the robots, have psychological consultation professionals and user satisfaction, and are suitable for business.
In order to achieve the above purpose, the invention adopts the following technical scheme:
the intelligent psychological consultation robot consists of a wake-up and end-of-consultation system 1, a virtual consultant role system 2, a user interaction system 3, a consultation explanation and consultation time setting system 4, an auxiliary cure database 5, a case story database 6, an expert theory database 7, a hypnotic tool database 8, an evaluation and diagnosis database 9, a case judgment precondition database 10, an etiology searching method and problem database 11, a true cause statistical analysis and judgment system 12, a treatment scheme database 13, a cause and effect verification system 14, a post-consultation operation database 15, a satisfaction degree and evaluation system 16, a user illness state trend judgment analysis system 17, a co-emotion mode system 18, a search system 19 and a psychological consultant manpower auxiliary system 20.
Wherein, the consultation auxiliary system B consists of 4 subsystems including an auxiliary healing database 5, a case story database 6, an expert theory database 7 and a hypnotic tool database 8.
The consultation main system A comprises 7 systems including an evaluation and diagnosis database 9, a case judgment precondition database 10, an etiology searching method and problem database 11, a true cause statistical analysis and judgment system 12, a treatment scheme database 13, a cause and effect verification system 14 and a post-consultation operation database 15.
Wherein the wake-up and end recognition system 1: the system comprises two recognition modes of system wake-up and system end.
Wherein the virtual consultant role system 2: the system includes a plurality of virtual consultant roles for user selection.
Wherein the user interaction system 3: the system is used for interaction with a user.
Wherein, the consultation explanation and consultation time setting system 4: the system comprises a consultation description module and a consultation time setting module.
Wherein, the auxiliary healing database 5: the database contains a large amount of music and video which are helpful for the user to relax and cure.
Wherein the case story database 6: the database contains a large number of psychological counseling cases.
Wherein the expert theory database 7: the present database contains a large number of psychological theories and terms.
Wherein the hypnotic tool database 8: the database stores various hypnotic tools.
Wherein the evaluation and diagnosis database 9: the database stores various evaluation values and tools.
Wherein, the case judgment precondition database 10: the database stores various psychological cases and disease judgment standards, and the standard terms are different from each other.
Wherein, the etiology searching method and the problem database 11: the database stores the reasons for various psychological diseases.
Wherein, the true cause statistical analysis and judgment system 12: the system comprises a etiology real reason analysis system, an industry statistical data system and a matching judgment system.
Wherein the treatment regimen database 13: the database stores various counseling treatment schemes.
Wherein the cause and effect verification system 14: the system comprises an etiology searching and verifying system and a treatment effect verifying system.
Wherein, the arrangement consultation backward operation database 15: the database stores thinking and action operations after various psychological consultations are finished.
Wherein the satisfaction and evaluation system 16: the system comprises a satisfaction investigation system and an evaluation system.
Wherein, the user illness state trend judging and analyzing system 17: the system is a judging system for the disease development and trend of the user.
Wherein the co-morbid mode system 18: the system analyzes and imitates according to the language habit of the user.
Wherein the search system 19: the system searches and extracts external data.
Wherein the psychological consultant manual assistance system 20: the system is a butt joint system adopting manual consultation.
Compared with the prior art, the invention has the following advantages:
the invention meets the personalized requirements of the user, strengthens the intelligent interaction between the user and the system, increases the use satisfaction of the user, ensures that the psychological consultation process has more professionality according to strict flow and standard, simulates the language rule of the user, achieves the co-emotion effect and has commercial value.
Drawings
Fig. 1 is a system block diagram of a psychological counseling robot system in the present invention.
Detailed Description
The principles and features of the present application are described in further detail below with reference to the drawings. It should be understood that the specific methods and examples described herein are illustrative of the invention and are not intended to be limiting. It should be noted that, for convenience of description, only the portions related to the invention are shown in the drawings.
Wake-up and end recognition system 1: the system identifies the instruction of the user to wake up the standby state of the system and judges the end of the voice input state of the user. And identifying through one of user key and voice interaction.
After being awakened, the virtual consultant role system 2 is entered, in the system, different kinds of virtual figures are designed through at least one technical mode of VR, AR, MR and the like, and can be selected by a user, and the virtual figures which trust and are satisfied by the user are selected according to the preference of the user to be used as consultants for communication consultation.
User interaction system 3: the system is an input and output key system, and improves user experience satisfaction and intelligent level through interaction communication with a user, wherein the interaction mode is at least one or more of mechanical key interaction, button interaction, touch screen interaction, voice interaction, micro expression interaction, limb action interaction and eye interaction. The user interaction system 3 is interactively associated with a plurality of systems, which are respectively an identification and awakening system 1, a consultation time setting system 4, an auxiliary treatment healing database 5, a case story database 6, an expert theory database 7, a hypnotic tool database 8, an evaluation and diagnosis database 9, a case judgment precondition database 10, a etiology searching method and problem database 11, a true cause statistical analysis and judgment system 12, a treatment scheme database 13, a cause and effect verification system 14, a post-consultation arrangement operation database 15, a satisfaction degree and evaluation system 16, a user illness state trend judgment analysis system 17 and a co-condition mode system 18.
Consultation explanation and consultation time setting system 4: the system is divided into a consultation description module and a consultation time setting system, wherein the consultation description module is used for reminding and describing a user before consultation and is used for selecting a flow according to different flows and consultation stages. And pushing the detailed description and notice of the related consultation through the determined user identity, such as at least one of characters, voice and images used for the first time; if the user is used for multiple times, the user can select to skip the explanation by himself, and personalized matching is carried out according to the content and the condition of the previous consultation. The consultation setting system is used for estimating and setting the consultation time by a user, and intelligently matching corresponding consultation flow and consultation scheme through automatic operation according to the user setting time.
Auxiliary healing database 5: the database contains a large amount of music and videos which are helpful for the relaxation and cure of users, and can selectively play and assist psychological treatment while carrying out psychological consultation.
Case story database 6: the database contains a large number of psychological consultation cases and is displayed in a story-telling mode through at least one of text, voice and video modes.
Expert theory database 7: the database contains a large number of psychological theory and terms, and can be used for carrying out psychological theory explanation and term explanation through at least one of text, voice and video modes.
Hypnotic tool database 8: the database stores various hypnotic tools.
Evaluation and diagnosis database 9: the database stores various evaluation tables and tools, is convenient for a user to evaluate, and can be displayed in at least one of a text mode, a table mode and a voice mode.
Case judgment precondition database 10: the database stores various psychological cases and disease judgment standards, and the standard terms are different from each other and can be displayed in at least one mode of text or form voice.
Etiology searching method and question database 11: the database stores the reasons for various psychological diseases, and can be displayed in a mode of at least one of words or tables and voices.
True cause statistical analysis and judgment system 12: the system inquires and confirms the etiology, and judges the true etiology through statistical analysis.
Treatment regimen database 13: the database stores various consultation treatment schemes and can be displayed in at least one mode of words or forms, voice and video.
Reason and effect verification system 14: the system verifies the etiology searching and treatment effect of the user, and can display the etiology searching and treatment effect in at least one mode of words and voices.
Layout post-consultation job database 15: the database stores thinking and action operation after various psychological consultations are finished, and can be displayed in at least one mode of words or tables, voice and video.
Satisfaction and evaluation system 16: the system evaluates and surveys customer satisfaction for the counseling service, the counseling process, the counseling result and the like, and is used for continuous improvement and perfection.
User condition trend judgment and analysis system 17: the system judges and analyzes the trend of the illness state of the user through the repeated use, diagnosis and treatment results of the user, and displays the trend in at least one mode of characters, charts and voices.
Co-emotion mode system 18: through multiple uses of the user, the speaking frequency, intonation and expression mode of the user are automatically identified, and synthesis imitation is carried out so as to achieve the aim of sharing with the user.
Search system 19: the system is used for being connected with the Internet and the Internet of things for data searching, data transmission, data sharing, data input, data use and data mining.
Psychological consultant human assistance system 20: the system mainly reminds the user of adopting a manual auxiliary system according to the wish of the user or the difficult and problematic symptoms which are judged to be unresolved by the robot. The system can be used for carrying out one or more of text, voice and telephone modes with the user by psychological consultants and carrying out person-to-person communication.
Further, the human-powered auxiliary system of the psychological consultant is a standby system, and is mainly used for making up for some defects of the consultation treatment of the user and the robot, and with the upgrading and updating of the technology and the economic consideration, the human-powered auxiliary system is gradually reduced until the intelligent robot is completely replaced.
It will be evident to those skilled in the art that the invention is not limited to the details of the foregoing illustrative embodiments, and that the present invention may be embodied in other specific forms without departing from the spirit or essential characteristics thereof. The present embodiments are, therefore, to be considered in all respects as illustrative and not restrictive, the scope of the invention being indicated by the appended claims rather than by the foregoing description, and all changes which come within the meaning and range of equivalency of the claims are therefore intended to be embraced therein. Any reference sign in a claim should not be construed as limiting the claim concerned.
Furthermore, it should be understood that although the present disclosure describes embodiments, not every embodiment is provided with a separate embodiment, and that this description is provided for clarity only, and that the disclosure is not limited to the embodiments described in detail below, and that the embodiments described in the examples may be combined as appropriate to form other embodiments that will be apparent to those skilled in the art.
Claims (7)
1. The intelligent psychological consultation robot comprises a wakeup and end recognition system 1, a virtual consultant role system 2, a user interaction system 3, a consultation explanation and consultation time setting system 4, an auxiliary treatment healing database 5, a case story database 6, an expert theory database 7, a hypnotic tool database 8, an assessment and diagnosis database 9, a case judgment precondition database 10, an etiology searching method and problem database 11, a true cause statistical analysis and judgment system 12, a treatment scheme database 13, a cause and effect verification system 14, a post-consultation operation database 15, a satisfaction degree and evaluation system 16, a user illness state trend judgment analysis system 17, a co-emotion mode system 18, a search system 19 and a psychological consultant manpower auxiliary system 20;
the method is characterized in that:
a consultation auxiliary system B consisting of a virtual consultant role system 2, a user interaction system 3, a consultation explanation and consultation time setting system 4, a satisfaction degree and evaluation system 16, a user illness state trend judging and analyzing system 17, a co-condition mode system 18, an auxiliary treatment healing database 5, a case story database 6, an expert theory database 7 and a hypnotic tool database 8, and a consultation main system A which comprises an assessment and diagnosis database 9, a case judgment precondition database 10, an etiology searching method and problem database 11, a true cause statistics analyzing and judging system 12, a treatment scheme database 13, a cause and effect verifying system 14 and a post-consultation operation database 15;
the user illness state trend judging and analyzing system 17 is a judging system for the illness state development and trend of the user, extracts the rule of illness state development according to the diagnosis and treatment process and the result of the user and analyzes, judges and automatically outputs the result, and the result is one or more of characters, voices and charts for display and interaction;
the co-emotion mode system 18 automatically recognizes the speaking frequency, intonation, expression, language habit and sentence like of the user through multiple uses of the user, extracts logic rules, and synthesizes and imitates the logic rules to achieve the aim of co-emotion with the user.
2. The psychological consultation intelligent robot of claim 1, wherein,
the virtual consultant role system 2 is realized by at least one technical mode of VR, AR and MR, designs different kinds of virtual figures, can be selected by a user, and selects virtual figures which are trusted and satisfied by the user according to user preference to be used as consultants for communication consultation.
3. The psychological consultation intelligent robot of claim 1, wherein,
the user interaction system 3 is used for man-machine interaction with a user, and the interaction mode is as follows: at least one or more of mechanical key interaction, button interaction, touch screen interaction, voice interaction, micro-expression interaction, eye interaction and limb action interaction;
the user interaction system 3 is interactively associated with a plurality of systems, namely a wake-up and end recognition system 1, a consultation explanation and consultation time setting system 4, an auxiliary cure database 5, a case story database 6, an expert theory database 7, a hypnotic tool database 8, an evaluation and diagnosis database 9, a case judgment precondition database 10, a etiology searching method and problem database 11, a true cause statistical analysis and judgment system 12, a treatment scheme database 13, a cause and effect verification system 14, a post-consultation operation database 15, a satisfaction and evaluation system 16, a user illness state trend judgment analysis system 17 and a co-condition mode system 18.
4. The intelligent psychological counseling robot according to claim 1, wherein the counseling explanation and counseling time setting system 4 is divided into a counseling explanation module and a counseling time setting system, wherein the counseling explanation module is used for reminding and explanation of users before counseling, and provides the users with process selection according to different processes and counseling stages; through the determined user identity, at least one of characters, voice and images is adopted for the first use, and the detailed description and notice of related consultation are pushed; if the user is used for multiple times, the user can select to skip the explanation by himself, and personalized matching is carried out according to the content and the condition of the previous consultation; the consultation setting system is used for estimating and setting the consultation time by a user, and according to the user setting time, the system intelligently matches corresponding consultation flow and consultation scheme through automatic operation.
5. The psychological consultation intelligent robot of claim 1, wherein,
the satisfaction and evaluation system 16 evaluates and surveys customer satisfaction for continued improvement and perfection of the counseling service, counseling process, counseling results.
6. The psychological consultation intelligent robot of claim 1, wherein,
the consultation auxiliary system B comprises 4 subsystems of an auxiliary healing database 5, a case story database 6, an expert theory database 7 and a hypnotic tool database 8, is various professional data and auxiliary tools, and is displayed through one or more of characters, charts, languages, videos, virtual character actions and virtual game scenes.
7. The psychological consultation intelligent robot of claim 1, wherein,
the consultation main system A comprising 7 systems including an evaluation and diagnosis database 9, a case judgment precondition database 10, an etiology searching method and problem database 11, a true cause statistics analysis and judgment system 12, a treatment scheme database 13, a cause and effect verification system 14 and a post-consultation operation database 15 comprises a psychological consultation standard flow method, wherein the method comprises the steps of evaluating and diagnosing users, confirming symptoms, searching the etiology, analyzing, judging and verifying the etiology, providing a treatment scheme, arranging the post-consultation operation, verifying the treatment effect, carrying out psychological consultation on a plurality of flows, and then displaying and interacting through one or more of characters, charts, languages, videos, virtual character actions and virtual game scenes.
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| CN111916181A (en) * | 2020-07-23 | 2020-11-10 | 南京汇心创悦心理咨询服务有限公司 | Psychological construction system and device based on artificial intelligence |
| CN113160981A (en) * | 2021-02-09 | 2021-07-23 | 上海领本智能科技有限公司 | AI technology-based child psychological evaluation system |
| CN113761166A (en) * | 2021-09-06 | 2021-12-07 | 咸宁职业技术学院 | Psychological consultation intelligent robot system |
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