CN110149447A - 400 phone call methods of enterprise marketing mode - Google Patents

400 phone call methods of enterprise marketing mode Download PDF

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Publication number
CN110149447A
CN110149447A CN201910440484.4A CN201910440484A CN110149447A CN 110149447 A CN110149447 A CN 110149447A CN 201910440484 A CN201910440484 A CN 201910440484A CN 110149447 A CN110149447 A CN 110149447A
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China
Prior art keywords
calling party
phone call
callee
called number
ring back
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CN201910440484.4A
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Chinese (zh)
Inventor
彭澎
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Jiangxi Shangtong Science And Technology Development Co Ltd
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Jiangxi Shangtong Science And Technology Development Co Ltd
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Priority to CN201910440484.4A priority Critical patent/CN110149447A/en
Publication of CN110149447A publication Critical patent/CN110149447A/en
Pending legal-status Critical Current

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42017—Customized ring-back tones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends

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  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Human Computer Interaction (AREA)
  • Telephonic Communication Services (AREA)

Abstract

400 phone call methods of enterprise marketing mode provided by the invention, comprising the following steps: 400 phone call requests for receiving calling party, judge callee in 400 phone call request whether open position casting function；If open position broadcasts function, judge whether the number of users that the callee is conversing is greater than preset effectively bind number quantity, if so, coloring ring back tone playing prompt calling party currently waits number of users；If it is not, 400 phone call request is distributed to corresponding called number；If broadcasting function without open position, 400 phone call request is distributed into corresponding called number；After the calling party and the called number are connected, pass through three remittance voice plate card API coloring ring back tone playings.This method increase polyphonic ringtone playing, the function of position casting increases more personalized value-added services, provides for enterprise and more accurately service.

Description

400 phone call methods of enterprise marketing mode
Technical field
The invention belongs to telephone communicating technology fields, and in particular to 400 phone call methods of enterprise marketing mode.
Background technique
Today's society, no matter offer, or consulting investigation are sold or serviced to product, and phone can be instantaneously smart as people Standard obtains a kind of required fast path.Provider of the enterprise as products & services, to the system for establishing similar call center Understanding is deeper, and perception is more very.Traditional call center's consuming is huge, and medium-sized and small enterprises are examined based on cost effectiveness, and ocean can only be hoped emerging It sighs, fixed customer service number is difficult to shoulder to shoulder 800,95598 etc cornet.
The release of 400 numbers allows medium-sized and small enterprises that can have the exclusive business card of oneself enterprise, and by dialing 400, client is just Enterprise can be found, client need to only remember 400 numbers, just remember enterprise, form equal sign on certain forms.Externally provide 400 exclusive numbers have, and enterprise just needs to build the call center based on 400, this needs equipment, technology, and the investment of personnel is right For medium-sized and small enterprises this also cost is high.
400 phones are China Telecom, mobile, and the big operator of connection three releases an increment for enterprise for service hotline Business；Unique tens number in a whole country is provided for enterprise, without area code is dialed, without installing equipment, is only needed The existing communication resources of enterprise are used, it is self-service to pass through number administration backstage binding mobile phone, base, relaying number etc..Therefore Reached for the vast medium and small micro- enterprise in the satisfaction whole nation by using unified 400 phones in the whole nation and establish corporate image, promote user experience, Convenient, abundant, personalized, high performance-price ratio integrated information service is provided for client.
With 400 numbers, the original multiple phones of company are bound, externally need to only announce unique 400 number in the whole nation, system One publicity, it is simple easy to remember.When your 400 number of customers dial, it is original that incoming call can be transferred to company according to your setting On jack per station, client remembers 400 numbers, is equal to remember enterprise.
When company needs replacing the original phone of company because of reasons such as removals of home, no replacement is required for 400 numbers, only need to be by No. 400 The lower phone replacement bound of code, business are never lost.400 numbers of enterprise's application are the unique virtual-numbers in the whole nation, can With constant throughout one's life.When company's removal of home (even transprovincially moving), the physical phone number (seat bound under 400 numbers is only needed to change Machine, mobile phone), frequent customer can still dial as usual, and client one will not be lost, and also save for you and largely print again The expense of propaganda material processed also eliminates the trouble for notifying frequent customer one by one.
However 400 number functions of tradition are single, can only meet basic call function, value-added service is less.It cannot be enterprise Industry provides more preferable personalized service.
Summary of the invention
For the defects in the prior art, the present invention provides a kind of 400 phone call methods of enterprise marketing mode, increases More personalization value-added services, provide for enterprise and more accurately service.
A kind of 400 phone call methods of enterprise marketing mode, comprising the following steps:
400 phone call requests for receiving calling party, judge whether the callee in 400 phone call request opens position Set casting function；
If open position broadcasts function, judge number of users that the callee is conversing whether be greater than it is preset effectively Number quantity is bound, if so, coloring ring back tone playing prompt calling party currently waits number of users；If it is not, 400 phone is exhaled It cries and requests assignment to corresponding called number；
If broadcasting function without open position, 400 phone call request is distributed into corresponding called number；
After the calling party and the called number are connected, pass through three remittance voice plate card API coloring ring back tone playings.
Preferably, the three remittance voice plate card API coloring ring back tone playings that pass through specifically include:
When detecting that called number opens bulletin Ring Back Tone service, bulletin CRBT is played；
After the bulletin polyphonic ringtone playing, CRBT is answered in broadcasting.
Preferably, this method it is described pass through three remittance voice plate card API coloring ring back tone playings after, further includes:
After calling enters security code node, the security code information of calling party's typing is received；
Anti-fake judgement is carried out according to the security code information, obtains anti-fake result；
The anti-fake result is returned into calling party.
Preferably, this method it is described pass through three remittance voice plate card API coloring ring back tone playings after, further includes:
It is carried out in communication process in the calling party and the called number, if detecting that calling party opens prompt of attending a banquet When function, preset prompt tone of attending a banquet is played；
When detecting the skip instruction of calling party's typing, stop playing preset prompt tone of attending a banquet, continue calling party with The call of called number.
Preferably, the skip instruction is the short codes comprising number and/or character of calling party's typing.
Preferably, this method it is described pass through three remittance voice plate card API coloring ring back tone playings after, further includes:
The record command for receiving calling party's typing, records to the call of current calling party and called number, and save；
The recording inquiry instruction of calling party's input is received, enquiry number and query time are selected；
The recording of preservation is inquired according to the enquiry number and query time, and the recording inquired is returned into master The side of crying.
Preferably, this method it is described pass through three remittance voice plate card API coloring ring back tone playings after, further includes:
In the calling party and the called number communication process, the AI for receiving callee's input identifies instruction, simultaneously The voice signal for receiving callee's typing, is converted to letter signal for the voice signal；
The text information is segmented, part-of-speech tagging and syntactic analysis, obtains word processing result；
Extract the core information of the letter signal；
Corresponding return information is read from preset question and answer library according to the core information, the return information is sent Give the called number.
Preferably, the AI identification instruction is the short codes of callee's input being made of several numbers.
Preferably, this method it is described the return information is sent to the called number after, further includes:
The collection instruction for receiving callee's typing, selects any bar return information, collects to the return information；
The collection name for receiving calling party's typing, the return information and the collection name are associated；
The collection name includes text, number and or symbol.
Preferably, this method it is described the return information and the collection numbered be associated after, further includes:
The reply inquiry instruction of callee's typing is received, the collection name replied in inquiry instruction is obtained；
It reads and the associated return information of the collection name；
Corresponding called number is sent by the return information.
As shown from the above technical solution, 400 phone call methods of enterprise marketing mode provided by the invention, increase coloured silk Bell plays, the function of position casting, increases more personalized value-added services, provides for enterprise and more accurately service.
Detailed description of the invention
It, below will be to specific in order to illustrate more clearly of the specific embodiment of the invention or technical solution in the prior art Embodiment or attached drawing needed to be used in the description of the prior art are briefly described.In all the appended drawings, similar element Or part is generally identified by similar appended drawing reference.In attached drawing, each element or part might not be drawn according to actual ratio.
Fig. 1 is the flow chart for 400 phone call methods that the embodiment of the present invention one provides.
Fig. 2 is the flow chart for the return information generation method that the embodiment of the present invention three provides.
Fig. 3 is the flow chart for the return information collecting method that the embodiment of the present invention three provides.
Fig. 4 is the flow chart for the return information querying method that the embodiment of the present invention three provides.
Specific embodiment
It is described in detail below in conjunction with embodiment of the attached drawing to technical solution of the present invention.Following embodiment is only used for Clearly illustrate technical solution of the present invention, therefore be only used as example, and cannot be used as a limitation and limit protection model of the invention It encloses.It should be noted that unless otherwise indicated, technical term or scientific term used in this application are should be belonging to the present invention The ordinary meaning that field technical staff is understood.
It should be appreciated that ought use in this specification and in the appended claims, term " includes " and "comprising" instruction Described feature, entirety, step, operation, the presence of element and/or component, but one or more of the other feature, whole is not precluded Body, step, operation, the presence or addition of element, component and/or its set.
It is also understood that mesh of the term used in this description of the invention merely for the sake of description specific embodiment And be not intended to limit the present invention.As description of the invention and it is used in the attached claims, unless on Other situations are hereafter clearly indicated, otherwise " one " of singular, "one" and "the" are intended to include plural form.
It will be further appreciated that the term "and/or" used in description of the invention and the appended claims is Refer to any combination and all possible combinations of one or more of associated item listed, and including these combinations.
As used in this specification and in the appended claims, term " if " can be according to context quilt Be construed to " when ... " or " once " or " in response to determination " or " in response to detecting ".Similarly, phrase " if it is determined that " or " if detecting [described condition or event] " can be interpreted to mean according to context " once it is determined that " or " in response to true It is fixed " or " once detecting [described condition or event] " or " in response to detecting [described condition or event] ".
Embodiment one:
A kind of 400 phone call methods of enterprise marketing mode, referring to Fig. 1, comprising the following steps:
S1: receiving 400 phone call requests of calling party, judges whether the callee in 400 phone call request opens Broadcast function in logical position；
Specifically, calling party issues 400 phone call requests by dialing 400 phones.Wherein, 400 phone call request In include calling number, calling number area code and object code.Object code is 400 numbers.Calling number, calling number area code can To be referred to as caller essential information.Object code can become 400 number essential informations.
S2: if open position broadcasts function, it is preset to judge whether number of users that the callee is conversing is greater than Effectively bind number quantity, if so, coloring ring back tone playing prompt calling party currently waits number of users；If it is not, by 400 electricity Corresponding called number is distributed in words call request；
Specifically, if calling party has opened position casting function, when the number of users that callee is conversing is greater than When preset effectively bind number quantity, illustrates that the current request processing work of callee has been saturated, cannot handle in time new 400 phone call requests.Just broadcast at this time it is current wait number of users to calling party, enable a user to early to know that front has more Few people is etc. to be processed, thus to judge to be to continue with waiting or on-hook.If the number of users that callee is conversing is small In preset effectively bind number quantity, even if illustrating to have come at this time 400 phone call requests newly, callee is also able to carry out Processing in time does not need to broadcast current waiting number of users at this time, 400 phone call requests is directly distributed to corresponding called number Code.
S3: if broadcasting function without open position, 400 phone call request is distributed into corresponding called number Code；
Specifically, it if calling party is not open-minded, does not need to broadcast current waiting number of users at this time, directly by 400 phones Corresponding called number is distributed in call request.
S4: after the calling party and the called number are connected, pass through three remittance voice plate card API coloring ring back tone playings.Wherein, It is described to be specifically included by three remittance voice plate card API coloring ring back tone playings:
When detecting that called number opens bulletin Ring Back Tone service, bulletin CRBT is played；
After the bulletin polyphonic ringtone playing, CRBT is answered in broadcasting.
Specifically, after calling enters number node, the called number bound under object code is obtained, after obtaining called number, This method judges whether to open bulletin media ring function, and after announcing polyphonic ringtone playing, CRBT is answered in broadcasting.This method can also be During CRBT is answered in broadcasting, checks numbers and carry out the call forwarding of service logic.If caller is hung up the telephone in calling procedure, then It hangs up and this time converses, called subscriber's off-hook.
This method increase polyphonic ringtone playing, the function of position casting, can be provided during customers dial waits compared with Good experience increases more personalized value-added services, provides for enterprise and more accurately service.
Embodiment two:
Embodiment two increases the following contents on the basis of example 1:
This method it is described pass through three remittance voice plate card API coloring ring back tone playings after, further includes:
After calling enters security code node, the security code information of calling party's typing is received；
Anti-fake judgement is carried out according to the security code information, obtains anti-fake result；
The anti-fake result is returned into calling party.
Specifically, security code information can be the bar code information of product, security code etc. for identifying product unique identities Information.This method can use intelligent anti-counterfeiting judgment method, i.e. this method directly judges the product according to security code information The true and false, or by obtaining the anti-fake result after manually carrying out manual anti-fake judgement.User can pass through 400 phones reality in this way Existing authenticity of products express query function.
Preferably, this method it is described pass through three remittance voice plate card API coloring ring back tone playings after, further includes:
It is carried out in communication process in the calling party and the called number, if detecting that calling party opens prompt of attending a banquet When function, preset prompt tone of attending a banquet is played；
When detecting the skip instruction of calling party's typing, stop playing preset prompt tone of attending a banquet, continue calling party with The call of called number.
Specifically, this method also has prompt facility of attending a banquet.I.e. before call, preset prompt tone of attending a banquet, example are played Such as: " in order to guarantee speech quality, your call may be recorded " etc..Due to being not intended to for the calling party of part Broadcasting is attended a banquet prompt tone, and this method additionally provides the function of stopping playing prompt tone of attending a banquet.Such as: attending a banquet, prompt tone was played Cheng Zhong when calling party inputs skip instruction, just interrupts the broadcasting of prompt tone of attending a banquet at this time, continues the logical of calling party and called number Words.The case where calling party can be according to user itself in this way, voluntarily selection is to continue with and listens prompt tone of attending a banquet, or directly with quilt It converses the side of crying.
Wherein, the skip instruction is the short codes comprising number and/or character of calling party's typing.Such as: skip finger Enable is " * # " key key " 9# " or key " 8 " of calling party's typing etc..
Preferably, this method it is described pass through three remittance voice plate card API coloring ring back tone playings after, further includes:
The record command for receiving calling party's typing, records to the call of current calling party and called number, and save；
The recording inquiry instruction of calling party's input is received, enquiry number and query time are selected；
The recording of preservation is inquired according to the enquiry number and query time, and the recording inquired is returned into master The side of crying.
Specifically, this method also has calling party's sound-recording function.I.e. calling party carries out in communication process with callee, such as Fruit is wanted to record, and can also directly initiate record command.This method is in the record command for receiving calling party, to current Call is recorded, and up to end of conversation or is hung up.
This method also supports calling party's recording query function.When calling party's typing needs the enquiry number inquired and inquiry Between, it can inquire corresponding recording.
Method provided by the embodiment of the present invention, to briefly describe, embodiment part does not refer to place, can refer to aforementioned side Corresponding contents in method embodiment.
Embodiment three:
Embodiment three increases the following contents on the basis of the above embodiments:
This method it is described pass through three remittance voice plate card API coloring ring back tone playings after, referring to fig. 2, further includes:
S11: in the calling party and the called number communication process, the AI for receiving callee's input identifies instruction, The voice signal for receiving callee's typing simultaneously, is converted to letter signal for the voice signal；
Specifically, seat personnel can sometimes encounter the stubborn problem of calling party's proposition, cause not in incoming call answering Client can be replied well in time.It can use database thus and searching optimal return information at the first time.It is described AI identification instruction is the short codes of callee's input being made of several numbers.Such as: if AI identification instruction is callee Input " 123 " can input " 123 " then when seat personnel is during incoming call answering, needs the help of database, start AI identification step, then callee's typing needs the voice signal seeked advice from.Such as: when user says " the case where Wish i knew promise breaking How to compensate ", seat personnel can be after input " 123 ", and voice input " could you tell me it is reparation the case where wondering promise breaking ", this method is after receiving callee's voice input the case where " could you tell me being to wonder promise breaking reparation ", by the voice Signal is converted to letter signal.
S12: segmenting the text information, part-of-speech tagging and syntactic analysis, and word processing result is obtained；
Specifically, part-of-speech tagging refers to the mistake that the word in specified sentence is marked by its meaning and context Journey.This method also carries out syntactic analysis to the text information for completing part-of-speech tagging, facilitates and subsequent accurately extracts core information.
S13: the core information of the letter signal is extracted；
Specifically, core information can be the core noun and/or subject of letter signal.Such as: above-mentioned callee's input " could you tell me be reparation " the case where wondering promise breaking core information be promise breaking, reparation.
S14: corresponding return information is read from preset question and answer library according to the core information, by the return information It is sent to the called number.
It specifically, include various problems and corresponding return information in question and answer library, this method is being asked according to core information Answering retrieval in library whether there is corresponding problem, if it does, the return information of the problem is sent to the called number.If It is not present, returns to retrieval unsuccessfully to called number.
Preferably, this method it is described the return information is sent to the called number after, referring to Fig. 3, further includes:
S21: the collection instruction of callee's typing is received, any bar return information is selected, the return information is received Hiding；
S22: the collection name of user's typing is received, the return information and the collection name are associated；
Wherein, the collection name includes text, number and or symbol.
Specifically, if the return information that callee returns in receiving question and answer library, feel part of return information The especially good used time can collect the return information, facilitate next use.Believe due to being directed to same core in question and answer library Breath may have different return informations, so may return to multiple replies when callee inputs a core information Information is to callee.Such as callee input promise breaking, reparation when, question and answer library return return information include information A, information B and Information C, and in these three replies, the reference significance of information A is larger, and callee can collect information A at this time.
Callee can issue collection instruction, the return information for wanting collection is chosen to be received after end of conversation at this time Hiding.During collection, callee can the customized information title, facilitate next time in use, can quick search to this Return information, such as the collection name of information A is defined as claim for breaking an agreement.Collection name can according to the case where callee voluntarily Definition, including text, number and or symbol.
Preferably, this method it is described by the return information and the collection number be associated after, referring to fig. 4, and also Include:
S31: receiving the reply inquiry instruction of callee's typing, obtains the collection name replied in inquiry instruction；
S32: it reads and the associated return information of the collection name；
S33: corresponding called number is sent by the return information.
Specifically, this method can be inquired in the return information of inquiry collection according to collection name.Thus can It is enough when callee encounters other users next time and proposes identical problem, obtain optimal return information as early as possible and reply client.
Method provided by the embodiment of the present invention, to briefly describe, embodiment part does not refer to place, can refer to aforementioned side Corresponding contents in method embodiment.
Finally, it should be noted that the above embodiments are only used to illustrate the technical solution of the present invention., rather than its limitations；To the greatest extent Pipe present invention has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that: its according to So be possible to modify the technical solutions described in the foregoing embodiments, or to some or all of the technical features into Row equivalent replacement；And these are modified or replaceed, various embodiments of the present invention technology that it does not separate the essence of the corresponding technical solution The range of scheme should all cover within the scope of the claims and the description of the invention.

Claims (10)

1. a kind of 400 phone call methods of enterprise marketing mode, which comprises the following steps:
400 phone call requests for receiving calling party, the callee for judging in 400 phone call request whether broadcast by open position It reports achievement energy；
If open position broadcasts function, judge whether the number of users that the callee is conversing is greater than preset effectively bind Number quantity, if so, coloring ring back tone playing prompt calling party currently waits number of users；If it is not, 400 call is asked It asks and distributes to corresponding called number；
If broadcasting function without open position, 400 phone call request is distributed into corresponding called number；
After the calling party and the called number are connected, pass through three remittance voice plate card API coloring ring back tone playings.
2. 400 phone call methods of enterprise marketing mode according to claim 1, which is characterized in that
It is described to be specifically included by three remittance voice plate card API coloring ring back tone playings:
When detecting that called number opens bulletin Ring Back Tone service, bulletin CRBT is played；
After the bulletin polyphonic ringtone playing, CRBT is answered in broadcasting.
3. 400 phone call methods of enterprise marketing mode according to claim 1, which is characterized in that
This method it is described pass through three remittance voice plate card API coloring ring back tone playings after, further includes:
After calling enters security code node, the security code information of calling party's typing is received；
Anti-fake judgement is carried out according to the security code information, obtains anti-fake result；
The anti-fake result is returned into calling party.
4. 400 phone call methods of enterprise marketing mode according to claim 1, which is characterized in that
This method it is described pass through three remittance voice plate card API coloring ring back tone playings after, further includes:
It is carried out in communication process in the calling party and the called number, if detecting that calling party opens prompt facility of attending a banquet When, play preset prompt tone of attending a banquet；
When detecting the skip instruction of calling party's typing, stop playing preset prompt tone of attending a banquet, continues calling party and be called The call of number.
5. 400 phone call methods of enterprise marketing mode according to claim 4, which is characterized in that
The skip instruction is the short codes comprising number and/or character of calling party's typing.
6. 400 phone call methods of enterprise marketing mode according to claim 1, which is characterized in that
This method it is described pass through three remittance voice plate card API coloring ring back tone playings after, further includes:
The record command for receiving calling party's typing, records to the call of current calling party and called number, and save；
The recording inquiry instruction of calling party's input is received, enquiry number and query time are selected；
The recording of preservation is inquired according to the enquiry number and query time, and the recording inquired is returned into caller Side.
7. 400 phone call methods of enterprise marketing mode according to claim 1, which is characterized in that
This method it is described pass through three remittance voice plate card API coloring ring back tone playings after, further includes:
In the calling party and the called number communication process, the AI for receiving callee's input identifies instruction, receives simultaneously The voice signal is converted to letter signal by the voice signal of callee's typing；
The text information is segmented, part-of-speech tagging and syntactic analysis, obtains word processing result；
Extract the core information of the letter signal；
Corresponding return information is read from preset question and answer library according to the core information, the return information is sent to this Called number.
8. 400 phone call methods of enterprise marketing mode according to claim 7, which is characterized in that
The AI identification instruction is the short codes of callee's input being made of several numbers.
9. 400 phone call methods of enterprise marketing mode according to claim 7, which is characterized in that
This method it is described the return information is sent to the called number after, further includes:
The collection instruction for receiving callee's typing, selects any bar return information, collects to the return information；
The collection name for receiving calling party's typing, the return information and the collection name are associated；
The collection name includes text, number and or symbol.
10. 400 phone call methods of enterprise marketing mode according to claim 9, which is characterized in that
This method it is described the return information and the collection numbered be associated after, further includes:
The reply inquiry instruction of callee's typing is received, the collection name replied in inquiry instruction is obtained；
It reads and the associated return information of the collection name；
Corresponding called number is sent by the return information.
CN201910440484.4A 2019-05-24 2019-05-24 400 phone call methods of enterprise marketing mode Pending CN110149447A (en)

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Application publication date: 20190820