CN110069605A - Telephone robot active inquiry system with process - Google Patents
Telephone robot active inquiry system with process Download PDFInfo
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- CN110069605A CN110069605A CN201710947020.3A CN201710947020A CN110069605A CN 110069605 A CN110069605 A CN 110069605A CN 201710947020 A CN201710947020 A CN 201710947020A CN 110069605 A CN110069605 A CN 110069605A
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- 238000000034 method Methods 0.000 title claims abstract description 40
- 238000007405 data analysis Methods 0.000 claims abstract description 4
- 230000009191 jumping Effects 0.000 abstract 1
- 230000004048 modification Effects 0.000 description 2
- 238000012986 modification Methods 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000007812 deficiency Effects 0.000 description 1
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/334—Query execution
- G06F16/3343—Query execution using phonetics
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/01—Customer relationship services
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/26—Speech to text systems
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
- H04M3/4936—Speech interaction details
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- Audiology, Speech & Language Pathology (AREA)
- Health & Medical Sciences (AREA)
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- General Business, Economics & Management (AREA)
- Strategic Management (AREA)
- Marketing (AREA)
- Signal Processing (AREA)
- General Health & Medical Sciences (AREA)
- Economics (AREA)
- Development Economics (AREA)
- Accounting & Taxation (AREA)
- Artificial Intelligence (AREA)
- Multimedia (AREA)
- Machine Translation (AREA)
- Information Transfer Between Computers (AREA)
Abstract
The invention discloses a telephone robot active inquiry system with a process, which comprises the following steps: designing a whole set of conversation process according to a marketing scheme or a questionnaire; each set of flow can be divided into a plurality of steps, and a plurality of topics or corpora can be hung in each step; specifically positioning which linguistic data is positioned, and judging nodes in the steps; combining the corpora or topic ID, and positioning the corpora or topic in the step; converting user voice into characters by adopting a voice recognition interface, prejudging whether the user voice accords with a process node in a process, and jumping to the next topic along the process design; according to the input information of a specific user, the conversation can be actively ended; all users answer and store the voice and text files in the background; and the data analysis and processing module is arranged, so that effective data can be output according to user customization.
Description
Technical field
The present invention relates to robot field more particularly to a kind of phone robot active interrogation systems with process, this is
System can be embedded into cloud, server, hardware robot etc., and more scenes is suitble to use.
Background technique
Do not occur also capableing of the robot of active telemarketing currently on the market, the robot of active telemarketing uses
NLP language technology can meet respectively in practical application for each user building, it can be achieved that exchanged with user with natural language
The normal process corpus of operation flow.
Robot can detect the answer of user by speech recognition technology, and call the interface of Intelligent dialogue, will connect
The voice received is converted to text, and records user's answer.According to answer user the problem of, preset process enter next master
The topic of dynamic chat finishes until default problem expression, collected the complete information of user；When user's cross-question,
System can call the answer of the problem repeatedly.
Summary of the invention
In view of the deficiencies of the prior art, the phone robot active interrogation system with process that the present invention provides a kind of, packet
Include following steps:
(1) according to marketing program or questionnaire, a whole set of conversation process is designed；
(2) several steps can be divided into every set process, multiple topics or corpus can be hung in each step；It specifically navigates to assorted
Corpus is needed according to the judgement node in step；
(3) corpus or topic ID, corpus or topic in positioning step are combined；
(4) speech recognition interface is used, user speech is converted to text, prejudges whether meet flow nodes on stream, then
Next topic is jumped to along process design；
(5) information is inputted according to specific user, can actively terminates to talk with；
(6) all users answer, will be in backstage storaged voice and text file；And it is furnished with Data Analysis Services module, it can root
Output valid data are customized according to user.
Further, the conversation process can design more sets, can embed sub-process in sub-process.
Beneficial effect
The phone robot active interrogation system with process that the present invention provides a kind of.Have it is following the utility model has the advantages that
Robot of the present invention can be by the answer of speech recognition to user, and calls the interface of Intelligent dialogue, understand and record
User answers.When user's cross-question, the answer of the problem can be called repeatedly.Make the mode and content flexibility answered.
Detailed description of the invention
Attached drawing 1 is flow operations figure of the present invention.
Specific embodiment
Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete
Site preparation description, it is clear that described embodiments are only a part of the embodiments of the present invention, instead of all the embodiments.It is based on
Embodiment in the present invention, it is obtained by those of ordinary skill in the art without making creative efforts every other
Embodiment shall fall within the protection scope of the present invention.
A kind of phone robot active interrogation system with process, includes the following steps:
(1) according to marketing program or questionnaire, a whole set of conversation process is designed；
(2) several steps can be divided into every set process, multiple topics or corpus can be hung in each step；It specifically navigates to assorted
Corpus is needed according to the judgement node in step；
(3) corpus or topic ID, corpus or topic in positioning step are combined；
(4) speech recognition interface is used, user speech is converted to text, prejudges whether meet flow nodes on stream, then
Next topic is jumped to along process design；
(5) information is inputted according to specific user, can actively terminates to talk with；
(6) all users answer, will be in backstage storaged voice and text file；And it is furnished with Data Analysis Services module, it can root
Output valid data are customized according to user.
Wherein, the conversation process can design more sets, can embed sub-process in sub-process.
It should be noted that, in this document, relational terms such as first and second and the like are used merely to a reality
Body or operation are distinguished with another entity or operation, are deposited without necessarily requiring or implying between these entities or operation
In any actual relationship or order or sequence.Moreover, the terms "include", "comprise" or its any other variant are intended to
Non-exclusive inclusion, so that the process, method, article or equipment including a series of elements is not only wanted including those
Element, but also including other elements that are not explicitly listed, or further include for this process, method, article or equipment
Intrinsic element.In the absence of more restrictions.By sentence " element limited including one ..., it is not excluded that
There is also other identical elements in the process, method, article or apparatus that includes the element ".
It although an embodiment of the present invention has been shown and described, for the ordinary skill in the art, can be with
A variety of variations, modification, replacement can be carried out to these embodiments without departing from the principles and spirit of the present invention by understanding
And modification, the scope of the present invention is defined by the appended.
Claims (2)
1. a kind of phone robot active interrogation system with process, which comprises the steps of:
(1) according to marketing program or questionnaire, a whole set of conversation process is designed；
(2) several steps can be divided into every set process, multiple topics or corpus can be hung in each step；It specifically navigates to assorted
Corpus is needed according to the judgement node in step；
(3) corpus or topic ID, corpus or topic in positioning step are combined；
(4) speech recognition interface is used, user speech is converted to text, prejudges whether meet flow nodes on stream, then
Next topic is jumped to along process design；
(5) information is inputted according to specific user, can actively terminates to talk with；
(6) all users answer, will be in backstage storaged voice and text file；And it is furnished with Data Analysis Services module, it can root
Output valid data are customized according to user.
2. a kind of phone robot active interrogation system with process according to claim 1, which is characterized in that described right
Words process can design more sets, can embed sub-process in sub-process.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710947020.3A CN110069605A (en) | 2017-10-12 | 2017-10-12 | Telephone robot active inquiry system with process |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201710947020.3A CN110069605A (en) | 2017-10-12 | 2017-10-12 | Telephone robot active inquiry system with process |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN110069605A true CN110069605A (en) | 2019-07-30 |
Family
ID=67364405
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201710947020.3A Pending CN110069605A (en) | 2017-10-12 | 2017-10-12 | Telephone robot active inquiry system with process |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN110069605A (en) |
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111724909A (en) * | 2020-06-28 | 2020-09-29 | 北京来也网络科技有限公司 | Epidemic situation investigation method and device combining RPA and AI |
| CN111724908A (en) * | 2020-06-28 | 2020-09-29 | 北京来也网络科技有限公司 | Epidemic situation investigation method and device based on robot process automation RPA |
| CN112182190A (en) * | 2020-10-13 | 2021-01-05 | 深圳壹账通智能科技有限公司 | Intelligent question and answer method and device, electronic equipment and storage medium |
| WO2022000141A1 (en) * | 2020-06-28 | 2022-01-06 | 北京来也网络科技有限公司 | Epidemic investigation method employing robotic process automation (rpa), and device |
-
2017
- 2017-10-12 CN CN201710947020.3A patent/CN110069605A/en active Pending
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111724909A (en) * | 2020-06-28 | 2020-09-29 | 北京来也网络科技有限公司 | Epidemic situation investigation method and device combining RPA and AI |
| CN111724908A (en) * | 2020-06-28 | 2020-09-29 | 北京来也网络科技有限公司 | Epidemic situation investigation method and device based on robot process automation RPA |
| WO2022000141A1 (en) * | 2020-06-28 | 2022-01-06 | 北京来也网络科技有限公司 | Epidemic investigation method employing robotic process automation (rpa), and device |
| CN112182190A (en) * | 2020-10-13 | 2021-01-05 | 深圳壹账通智能科技有限公司 | Intelligent question and answer method and device, electronic equipment and storage medium |
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| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20190730 |
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| WD01 | Invention patent application deemed withdrawn after publication |